Absolutely amazing experience! From the sweet front desk clerk Aleta to the breakfast with Lety! Clean rooms and a staff that treated me like family!
Jennie at the front desk is fantastic! They were a bit understaffed in housekeeping, but very accommodating. The bacon, eggs, and hashbrowns were a nice touch.
Aleta was the quintessential concierge, knowledgeable, friendly and caring. We had a great experience: I would highly recommend stopping in Kerrville and at this spot.
From the entrance, lobby, pool to my room the everything was sparkling clean! Staff was wonderful and very helpful. Stayed here for a week and had room service daily. Housekeeping was great and very courteous. The breakfast bar had plenty of packaged items to fit most dietary needs. Couldnt have been more happy with my experience. Will definitely stay here again! Thank you for a lovely stay!
I need to take a minute and highlight Aleta’s customer care! She is such a breathe of fresh air after an excruciating travel day! My husband and I are world travelers as he is Norwegian and she was such a pleasure to walk into your establishment! Keep up that smile Aleta and thank you!Sara Stavnes
This hotel was underwhelming. The heater/air unit smelled when turned on, the wifi was basically non existent. I couldnt even make a phone call with my cell phone or get my hot spot to work. I asked to change rooms in the hopes that would help with the internet. The gal who moved me was super helpful and even let me enter the room to be sure the wifi worked. It did. Breakfast was ok, no cheese though for the eggs and no bagels. The door to the outside at the end of our hallway, was supposed to be locked for security but never was no matter what time we entered. Bed was comfortable and my shower water pressure was great. Probably wouldnt stay there again.
The staff is very helpful and nice! They went out of their way to accommodate and help us with extra requests! Even one of the room attendants offered personal help when our rental car had a battery problem. Heck, she asked if we wanted to take her jumper cables in case we had a problem on the road!! THATS SERVICE BEYOND WHAT WE EXPECT!!
LAQUINTA INN in Kerrville Texas, was good. Its a budget hotel.. We definitely received what we paid for.. Our stay was easy.. The staff was efficient. We stayed 1 night in a King Suite, room 113. There were 4 adults and 2 children. The room had plenty of space for all us. We brought an Air mattress just in case. We liked the fact you could enter the restroom from 2 different doors. The king size bed slept great. The pull out was a pull out. The room was clean, the bedding was clean, the toilet & bathtub were clean. However, we still Lysol the room for our convenience. We utilized the freezer & refrigerator.There is also indoor pool, we werent able to use because of the short trip.Breakfast Free was next morning was perfect. We had oatmeal, Bananas, yogurts , waffles, hot tea, coffee and Juices.
Got here & within the first hour and a half of our stay, we hear cops arresting someone on our floor. “Tase him!”… “Looks like you are …going back to prison.” … “You caught another charge” … & “Stop resisting!!” aren’t exactly things you want to hear on your birthday weekend. On top of “I have a pistol” and “Don’t reach for it or we’ll shoot.”That was the big thing, but the rooms were clean and the towels were just small. The back door stays unlocked where it says it’s locked at all times and requires a key to get in. All together the stay itself wasn’t bad but I didn’t exactly feel like I was safe. If I hadn’t needed to shower, I think I would’ve spent the weekend in my truck.
Roach infested, drug infested hotel that trys to act upper class and accuses anybody of color, for something they had absolutely nothing to do with.
We booked a room at LaQuinta in Kerrville, Texas The room 322 was dirty, dog urine smell, and we were told by the front desk this was the last room for the night. We decided to stay as it was late. There was loud knocking noises down the hall.The next morning as we prepared to leave the elevator had duct tape around the door with a sign out of order. We are seniors and we walked down Three flights of stairs with our luggage. Advised the lady at the front desk we wanted to request a credit, however we were told the Manager was not in. We called three times to advise the manager Tammy, however we have never received a phone call.We usually give great reviews in our travels, however this was a sad experience.
Water in the room gets luck warm. A maintenance person came to look at it and said “That’s just how it is”. Stay here if you like that kinda thing. If you don’t, this isn’t the place for you.
Positive: Room looked old outdated. Paint chipped on doors and trim The heater/AC unit was very old and so noisy I could not use it. Negative: See above
Rooms are okay however bathrooms drainage is terrible. Checking in and out is slow with systems hiccups each time. Will not stay here again.
By far one of the dirtiest hotels Ive stayed at. The linoleum floor in our room was sticky. I wiped the floor with a towel and it turned it black. The mirror on the wall was ready to fall off. There was a used coffee bag in the coffee maker. Next to refrigerator something had leaked. Last but least, the lamps in the room were disgustingly filthy. Youd think with a reputable name like theres, youd have a nice experience. I guess I was wrong and never will I stay in a La Quinta again.
We got a Very clean room with both a full sectional to relax upon and a jacuzzi in the room. Excellent coffee and delicious lemon water offered 24 hours a day in the lobby. The pool is nice but was a little on the murky side.
Several issues with this stay:1. Room was not clean- wads of hair on the floor and in the bed. The sleeper sofa had crumbs of food in the pull-out bed portion. Trash on the floor from the previous occupants.2. A/C - cycled on and off about every other minute and wasn’t draining properly making the room humid. We eventually turned it off to get some peace from the noise.3. Continental breakfast: bugs crawling around the juice containers and pre-packaged food left out.4. Exterior of the hotel looks nice, but the entire interior needs a major update and cleaning. Dust and hair collected in the corners by the hotel room doors and hallways.5. Windows not up to code- ours opened easily all of the way with no stop or lock. This could be quite dangerous for curious children.Overall, I’d highly recommend a different establishment to stay the night.
This is not a 5 star hotel, but it is a great value when you are ready to take a travel break. A free hot breakfast was welcome!
This hotel was not what we were expecting. My husband has stayed at other locations with no problems. This location was not clean. The room seemed to not be vacuumed properly, had to pick up small pieces of trash and a lighter left behind before my 1 year old grabbed it. Also, smelled bad. Possible cigarette smell and it was non smoking room. AC unit was dirty, seems like it isnt dusted. Restroom floors and entrance floors where no carpet was sticky. The only good thing about this stay was good customer service from receptionist. We planned on a two night stay, wish we couldve just left, but stayed one night since we had a long drive. Luckily I had cleaning supplies and clean sheets packed to make the room decent for the night.
We had a suite. Good comfortable beds. Room was spotless. Very roomy in both the living room and bedroom. Nice bathroom accessable from both rooms. Had a nice hair dryer. Vaulted ceilings. Would stay again.
Positive: The staff was very friendly and accommodating. The check in was very fast and the woman checking us in was very kind, friendly and smiled a lot which was very pleasant. The room was clean and we were very comfortable. La Quinta is a favorite for us.
Friendly staff, comfortable bed, dog friendly hotel, gave us toothbrushes when we realized we had left ours at our last stay. Im a facilities manager and trainer for a large restaurant chain and It was immediately obvious why this hotel has received a number of poor reviews. The entire hotel inside and out is in need of a renovation. Theyve made some attempts at repairing some issues like holes, paint, corrosion in the bathroom but it has been poorly handled. The housekeeping and maintenance staff either needs to be managed better, retrained, or they dont have enough people to do the job. Our room needed a detailed clean from top to bottom. A/C was working poorly when we arrived - we found the filters were clogged and since they were washable filters, washed them out in the shower and replaced after drying them out. This made a huge difference and the room started to cool off. Furniture, lighting, TV and communications have seen their day and need to be replaced. Yes the entire hotel smells musty - ITS OLD! Having all the carpets professionally cleaned will help but they really need to be replaced. They need to hire a professional lawncare company for the exterior as it has also been poorly maintained. If you decide to stay here just be aware they are in transition and doing the best they can with what they have. GM, I would start by personally training a housekeeping manager.
The hotel for dog people. Nice clean rooms, fresh facilities, and breakfast too!! Towels were a bit skimpy, but overall, a good place to stay for the night or two.
I have been staying in La Quintas for at least 20 years(I normally travel with my pet). Booked my stay in April and requested a 1st floor room, yes not guaranteed but again left a note was traveling with pet. Was put on 2nd floor...🤷♀️. Get into the room and it is just gross. There was hair on the side of the tub, what looks like a dog chewing spot in the bathroom. There was a shirt sticker on the side of the nightstand. One of the outlet covers wasn’t even attached to the wall. The horrible paint job was so bad the ceiling had paint from the walls. The doors from the halls outside don’t lock. I see from previous reviews that is an ongoing problem for at least a month. When let the front desk know, the attendant says the owners know and have ordered a part. How long does it take to get a part? Also the AC doesn’t keep the room cool, we put it on 61 and it was so hot all night long we couldn’t sleep and ended up leaving very early, the only reason I didn’t leave after all the issues is because we had been traveling since 4 am the day we checked in and we’re too tired to drive any more.
Positive: Locationq Negative: Dogs in the next room barking at night. Very poor water pressure . When I took the shower the rest room floor was all wetq
Positive: Spacious rooms and free breakfast Negative: Not clean. Room was covered in dog hair. Elevator was broken and had to carry bags to top floor via staircase.
Staff at front desk very nice and courteous. Room clean. However HORRIBLE beds. First off they are full size beds. When you pull the blankets back you can see the sag in the middle of the bed. The mattress was worn out. It was impossible to have any room between my husband and I. My back and hips hurt all night. If it were not for the mattress I would have given a higher rating. But if you get up just as tired as you went to bed because you cant sleep its not worth paying for.
I love La Quinta Inn & Suites. Every stay, thus far, has been just about perfect. Always clean, quiet, and comfortable. I usually manage to book at a reasonable rate. Although, I generally pay more than most discount competitors, the extra money is worth it. Pet friendly as well as courteous staff. I highly recommend La Quinta Inn & Suites.
Staff is very helpfulVery friendly so courtesyAlways greeting when you walk inIve enjoy my stayI recommend LA Quinta Inn & Suites KerrvilleBreakfast is greatClean rooms premises are clean
The room was ready at check in. It smelled wonderful, and was very clean! All staff members were professional, knowledgeable, and extremely helpful.I will most deffiantally be staying here the next time I am going to Kerrville, Texas!
I specifically booked this hotel as it was the only 4 star hotel within the area, a little over $140 for one night vs. the 2 star, $70 hotels nearby.I had just finished a 12 hour drive. I parked out back and decided to use the side entry. First off, the door was unlocked when the sign clearly stated that its supposed to be locked 24/7.Upon entering the hotel, the hallway smelled of dog urine so bad. I go up to my room, I check everything out to make sure theres nothing out of the ordinary. I was so tired, I guess I missed everything because I woke up the next morning to blood spots in my bedsheets. 100% was not mine. I spoke with the guy I checked out with and he didnt seem surprised.So, I call to speak with a Manager, I spoke with Jenny. I explained my experience to her she began laughing and stated that shes heard about those sheets already, those sheets must be circulating around and they are just stained, Other complaints I mentioned, she just stated that theyre fixed, nothing else. I asked if there was anything that can be done? She asked for my name, when she pulled up my reservation she saw that I booked through Expedia, you could hear the excitement in her tone when she told me there is nothing she can do since I booked 3rd party. It was as though she was satisfied knowing that I wouldnt be getting anything from my bad stay. I would understand if I was rude, but I was not. Save $, stay at a 2 star b/c thats what this hotel is. Not impressed.
Very quiet and comfortable. It is my preferred place to stay when in the area.
The only reason I am giving a star is because you have to. This is my first and will definitely be my last time to EVER stay in any La Quinta Inn & Suites. The first time my husband and I walked into the room we both instantly started gagging, the smell of cat urine hit us like a brick wall. We immediately turned around and walked out to go across the street to HomeDepot and buy febreze spray and wall plug ins. There was animal hair on our bed. And the room is in desperate need of a deep clean. I am totally disgusted. ALWAYS read the reviews!
Ive stayed here twice. The first time in May 2019 because Im a fan of La Quinta. The second Dec 2019 because I had no choice. I had my cat with me and La Quintas pet policy is awesome. Both times I stayed on the first floor at the very back of the hotel but in different rooms. One room was a one bedroom suite and the second had a bubbly bathtub in the room. Both times the room smelled moldy. If this problem still exists, please fix it. Im giving two stars because the first check in staff was really nice and the cleaning person was also really nice. However, the manager was obnoxious when I complained that my room had not been cleaned that day and I requested towels.
Only thing in whole place any good was bed. the pillows were to small and lumpy. the pool was filthy. the last nite we were there someone pulled the fire alarm at 1 am. no one came around and told as what was happing. we finally got some one to answer the phone downstairs. then was told only the fire department can shut it off. all well and good. they y shut it off and no one came checking in on the guests. bad safety system as far as iit goes. very disappointing.
For being a So called REMODELED HOTEL I was NOT impressed! There was MOLD in the bathroom and the paint was bubbling off of the wall. The paint job looks like it was done by a Teenager that didnt want to be there. The bed was comfortable and the breakfast was ok. I should have taken pictures of the room so you could have seen it. My bad!
I would love to mention the name of the gentleman who checked me in but Ive bothered him enough and dont want to bother him again to get his name. I checked in at 3pm on 6/1. I had some key card issues...my fault...and he was very patient with me and polite. Lovely rooms and a large grass area for my dog.
Staff was friendly and helpful. I can’t speak to the other rooms but I had a room right by the elevator and fitness center. There was foot traffic all night and loud. AC didn’t work that well and carpet was frayed. Prices were higher than any La Quinta I have stayed. Nice big area to walk dogs behind hotel but filled with trash and people not picking up there poop.
Very clean room. They could do better with cleaning breakfast tables when people leave
Booked a king suit in January, got confirmation and a reconfirmation about my room March 8th. AFTER i checked in it turned out that i was given a one room with 2 double beds instead, very poor quality. When i raised it with the receptionist all she could say `there is nothing i can do`. those were the exact words she was using, not one single apology.the area had a dog show going on, i checked in in the evening when nothing else was available anymore and your hotel was aware of it, she mentioned it as well. so that was also misuse of power. i asked how i can escalate it, she said she has no idea...i sent an email to the central, no one ever bothered to answer. i have then seen today that they charged my credit card as well, as if they had fulfilled the original booking. i went to my bank and we are disputing the charges.
Have stayed there several times. Staff has always been friendly.This time was not up to par. Carpet was ripped. Coming up from under the threshold. Not a deal breaker. The room was smaller and no cable. TV was running on an antenna???? Very hard to find anything to watch. Deal breaker .. mostly Hispanic channels. Nothing wrong with that if I spoke Spanish. Will definitely ask about that before our spring trip. May have to try holiday inn.
Booked here until Friday. After leaving La quinta San Antonio I wasnt expecting much.Room is large and spacious.Everything was cleanHousekeeping cleaned the room this morning unlike in San Antonio were they tell you house keeping isnt allowed to enter room until after check out.Staff is friendly and attentive.Only complaint isnt the hotels fault. Found it difficult to find doordash or other delivery options. When your a trucker stuck some where because of a breakdown it can make things difficult.
Negative: Dog friendly hotel so expect barking dogs and smells Like pets. Breakfast was a joke, I understand the pandemic changed the way food is served. Breakfast consisted of old rotten apples, instant oatmeal and few danishes. Hotel is way over priced!!!
Wonderful staff and extremely friendly. Everything was clean and sanitized. Had no issues with anything. Had a great time and was so very happy with our 5 day stay!!
Had terrific stay here. LOVED the remodel. Staff was so friendly and helpful. I left a piece of clothing and housekeeping was kind enough to turn it in. Candace Moore, the front desk clerk, went WAY ABOVE AND BEYOND to get it back in my possession. I was so impressed. My dad enjoyed the morning breakfast quite a bit. We had no issues with air conditioning in the room. Our room was cool even in the hot summer heat.
Positive: Location, rate Negative: I paid the same rate as everyone else in the hotel, but the TV in my room didn¿t work. Hotel staff said there was nothing they could do. I¿ m an IHG member, very disappointed. I usually stay at that hotel every year. Won¿t stay there again.
The staff members were very friendly and pleasant.Our room was very dark due to very dim light bulbs in lamps and a missing light bulb in the bathroom. Dark painted walls absorbed most of the low light, creating a drab and gloomy environment. I had to use the light on my phone to read!The floors in the entry way and in the bathroom were extremely slick. Both my husband and I were able to catch ourselves from near-disastrous falls when walking to the bathroom. This could be potentially dangerous for less agile guests.Again, the staff created a friendly and welcoming atmosphere. Better lighting would make a world of difference.
Positive: Location was convenient. Negative: Facility was old and room felt very dated. Passed a guy getting arrested in handcuffs in the hall.
The staff was very friendly and helpful. The rooms was very clean , and comfortable. We stopped after driving 12hours (still 5 hours from our home) we were exhausted and tired. We arrived a few hours before check in. However the staff person was wonderful and let us check into our room early, so we could sleep.
Clean, good staff. Breakfast buffet was good.
I always stay at Laquintas when traveling with my boxer. They are reasonable and clean. I love that they accept pets!
This hotel was great and beyond. Aleta welcomed us and was very kind. Rooms were clean and beautiful. The kids enjoyed the clean pool and my hubby and I enjoyed the jacuzzi. Breakfast in morning had many options. Would recommend this gem.
This hotel was filthy, we had two roomsAnd both were grungy and dirty. The first room had puke in the tub, second room was better but just overall dirty. Just FYI if you’re allergic to perfume or scents they spray the room down with a strong scent. Also no one was wearing a mask and it didn’t not feel covid safe.
I expected better. The rooms and hallways were dirty. We had a block of 4 rooms and had small roaches and spiders in each of the rooms. My tv had something sticky on the screen. TV service was horrible.Kept freezing up and pixelating. Nothing was wiped down. The staff was nice, but I wont be staying here again.
I dont know what the other reviewers are talking about. The customer service is excellent and the employees are very friendly but the quality of the rooms leaves much to be desired. Even though it looks good, it smells like someone shampooed the carpets and shut all the doors behind it for days. Very damp and dirty smelling. The surfaces of the lamps, handles, tables, etc. are sticky and dirty. There is also pet hair all over. I wont return
We had an executive suite with king bed, the room was nice, clean and large, smelled good, good design. Large counter in the bathroom. We were not able to go to the pool as it is open from 10am to 10pm and we arrived late and left early. We have stayed in La Quinta with 24 hrs pool before, it was very convenient. I like the La Quinta beds and pillows a lot. However looks like the walls in the building are very thin. Just after 6 am there were all sorts of noises, starting from alarm clocks from other rooms and singing in the showers, ending with loud TVs and endless slamming the doors. It was ridiculous. Hotel was booked that night and of course they are not responsible for peoples behavior, but maybe there is a way to improve sound isolation. Also the air conditioner was very loud.
I would not recommend this hotel to anyone. Pictures of hotel are old and hotel is in need of update and repair. Room was clean when we arrived, but the next day when cleaned by housekeeping was dirty with trash left on floor, a jalapeño and open candy none of it ours) on floor. When I reported to front desk she didn’t seem surprised and said she would mention to lead housekeeper. Disgusting during this pandemic when cleanliness is important. So disappointed.
Use a different hotel instead. my experience was horrible at this place. room 307 is very dirty. I show to the customer service in the morning how the ceiling was . Behind our room there is a dum trash so noisy early in the morning. You can hear people talking from other rooms. I woke up several times that night because of the noise from the hallway. NO INTERNET whatsoever. CS answered me she can not controll the internet. She can not control also the truck came at 6 am to pick up the trash.
Very nice rooms.. Indoor heated pool and got tub.
They are working on something there.... Not a bad hotel, however the Wi-Fi was horrible. It is a 3 story hotel and we were on the 2nd floor and couldnt connect. I had to go downstairs to the business area, which turned out to be 2 computers across from the front desk. No type of privacy at all, however the staff was friendly and welcoming so that was nice.Not a whole lot going on in the room, basic hotel furniture so it could stand to be updated. The one thing that is hard to come by in hotels for me is good water pressure in the shower and this one had GREAT water pressure. Due to a dated room and amenities I only gave them 3 stars over all....I wanted to give them 3.5 stars but I could only get 4 or 3 so I gave them the benefit of the extra star due to the friendly staff. Customer service means a lot to me and if you treat me nice I treat you right and we all have wonderful days. It was a little on the pricey side, I used Priceline and the deal really wasnt much of a deal. So if you want a decent place to spend the night check them out, not a whole lot of noise and there was some type of kids sporting event there but surprisingly quiet. Keep up the good work!
I booked the handicap suite. It was very spacious - not like those claustrophobic hotel rooms! I liked that I had a window I could open and let the fresh air in. There was even a spare blanket in the closet! Staff was super-helpful with correcting problems that were caused by Trivago. If you have a dog, there is a huge field behind the hotel, a definite plus! Easy accessibility to everything, but then, Kerrville is an easy town to get around in - nothing is ever more than 4 miles away!
We have stayed here few times. Staff are friendly and place is clean. Never had issues.
Didnt even stay here. Just stopped to see if they had a room. Wonderful desk clerk gave me a list of local hotels and their phone numbers so I could hopefully find a room. Lovely lady.
Would have been better if the AC worked as advertised. Had to put it on 64 before you could feel well enough.The floor in the room had several humps or cords or ropes under the carpetBathroom clean.People that checked us in. Great.Gentleman that served breakfast was on his game.
Staff was friendly, shower had great water pressure. AC in room could have been colder and jets werent running in hot tub.All we needed was a place to sleep and it was enough for us this trip.
We were very happy with this room. Hot tub was wonderful on these ol bones. Once again la quinta inn has proven to be the best pick when we go to the va. We have no stress and ready for a good day. Thank you for your hospitality
A very nice, quiet, clean comfortable stay with breakfast!
Im not understanding the pillar in front of the guest door. This is not the staffs fault, this is an engineering fail.For the most part, the staff is extremely friendly. There were a few that I have encountered that acted as if either I didnt exist or they really would rather be anywhere else. I encountered 2 that openly complained to me about other guests, and I encountered 1 that had his feet propped up and was asleep (this was during the day, not at night).The hotel itself is relatively clean and odor free. This is surprising to me considering how pet friendly they are.The rooms are spacious enough for a family. The mattresses in the sofa bed need to be replaced.No fault to the hotel, but quiet isnt something I enjoyed. There was constantly doors slamming, kids running and yelling up and down the hallway, and dogs barking. I have children and a dog. I dont mind the noise, but Id prefer it not to be happening at 2 am.The breakfast area is clean with a variety for coffee choices. The breakfast is hot and well tended to. The only negative that I would give the breakfast is the same everyday. I have been staying here off and on for 2 weeks now and it has been the same everyday. Sausage, cubed potatoes with too much pepper, and scrambled eggs. I appreciate that its fresh and hot, it just gets a little old. I dont know if thats what La Quinta sends them or if thats what they choose.Overall, I give 4 stars.
Oh boy. This property continues to disappoint. Im an 10-year Elite Returns member and expect more from an Inns and Suites property. Even after indicating Id be checking in late, nothing was ready for my arrival. The in-room fridge was turned off. The room A/C was set on 80 degrees and it took about 2 hours to drop the inside temperature down to 72. Another hour to get to 68 (I prefer cool rooms). They had written No show on the check-in slip and had written me off even though the room was guaranteed with a card and had indicated Id be in later that evening. The bathroom was clean, but the towels had a number of long, black hairs imbedded in them. Torn and dirty carpet in the entry of the room was also easily noticeable (and could have been easily remedied by management). The day manager was a nice guy who understood my concerns. He issued a credit as a goodwill gesture. Second time Ive been unsatisfied at this location. I wont go back for a third.
Room was FILTHY (see photos) and staff was deplorable, housekeeper straight confronted me when I brought up the issues. MAJOR safety and security concerns stemming from issuing keys without ID to my room door not shutting.Breakfast was a joke and the indoor pool was freezing (indoor typically means heated).GM was very defensive and I had to ask for a simple apology. Staff doesnt wear name tags so you cant identify them, and they like to have lunches in the lobby and ignore the desk and any guests that need help.Stay very very far away from this place, La Quinta had been heading downhill since Wyndham took over, hopefully they can recover.
Great hotel with very accommodating staff.Will return next summer for another 10 day stay.Looking forward to it..Thanks Jenny, for all your local recommendations.
The room was clean, but very muggy/damp. The breakfast was nice and everything youd expect, in a good way. One of the evening front desk staff was pretty rude/disenchanted with doing her job. Openly complained to me about how needy older guests are.
Nice room for the most part. Very clean spacious and comfortable. Staff is very friendly. My only gripe is like all LaQuintas theyre pet friendly and while I love my pets some people arent very responsible or respectful with theirs. Other than that it isnt anything that would keep me from staying again.
Staff gave my room key out to an ex after I was clear not to allow anyone access without my ID and myself. They also billed me another night and another room based on his word and never clearing it with me. Security and privacy major let down. Managment did nothing but Bill me
Horrible! The room was very dirty. This is not a pet friendly hotel it is a human friendly hotel. The room smell like a grooming. Everything was horrible🤮🤮
Great clean room, front desk gentleman was very helpful over the phone and when we arrived. Fairly thick walls and a great big field behind the parking lot where I was able to walk our dogs at night/in the morning.Would have given five stars, however the ac controller on the wall has led lights that light up the entire room and dont turn off unless you turn the actual ac unit off (which wasnt an option since it was so hot). We ended up using a t-shirt to cover up but it was hard to get it to stay. I normally wouldnt nit-pick about something like this, but it was SO bright!Overall we had a great stay and will definitely use this la quinta again.
It was clean, quiet, enjoyable. Breakfast had eggs bacon sausage and many other choices. Dbl queen room cost me $114 total. The exercise room es better than what most hotels provide. Good place to break for a night while driving across Texas
It was clean but absolutely no data service the minute you walk into the motel. You have to use their unsecured WIFI
We rented this hotel because it has an indoor pool and breakfast were here right now and they have neither. If its not available it shouldnt be offered. bait and switch. the carpets messed up with Spikes sticking up out of the floor I stepped on a piece of wire this morning in the carpet to stab me in the foot the maids leave all of the towels outside of your door every evening. Theres a reason its a 2 star hotel. Leaving now.
Comfortable bed and good size room. Doors are hollow and let in a lot of hallway noise. Thankfully, there werent many loud guests.
The staff was helpful and courteous. I booked a 2 bedroom, King suite online but ended up in a room other than the one I needed. The night auditor was quick to make the necessary adjustments and was very kind in doing so. Out of all the other La Quintas I have stayed in (several!) this one had the MOST CONSIDERATE housekeepers. In my past experience with other locations, housekeeping has disregarded privacy requests as well as beat on the door to get someones attention. Not here. They tap on the door and announce themselves. When I couldnt get to them quickly, they left and came back later to ensure I had everything I needed. I greatly appreciated their consideration given that I had a toddler with me who was typically lying down for nap around the time they would come to service the room. I booked for 2 nights but ended up staying 4. The reason for 4 stars instead of 5 stars is that the carpets were really gross. They were very sticky and made my daughters feet extremely black within a matter of minutes of walking around barefoot. The indoor pool was always clean and the overall stay was pleasant. I would stay again by myself but would most likely wouldnt if my child were with me as I cannot keep shoes on the kid and she rolled all over the floor! Yuck. Hopefully management will rotate carpet cleaning throughout the hotel in an effort to keep up with traffic.
Best value in a hotel stay we have had in a very long time. Room was clean. Bed was super comfy. Staff was friendly. Best part was the price. We paid under $100 a night. Weve spent a lot more on hotel stays that werent even half as nice. Everything was excellent!!
We stayed at the La Quinta this past weekend for two nights, and liked it enough. The rooms were clean, the breakfast was better than expected. There was plenty of parking, and the staff was friendly.It only gets 3 stars for a couple reasons, one - dogs. Its nice that the hotel is pet friendly, Ive needed to take advantage of that at hotels before. But it seemed like everyone in this hotel had 1 or 2 dogs with them. Which is fine except we were woken up several times, both nights, by barking dogs. They need to keep their pet friendly rooms on a single floor or something.The other issue was the water pressure in the shower. Im not a picky person, but it took ages to shower because I just couldnt get the soap out of my hair, it was barely a trickle of warm water.Third was the heater/cooler was only blowing out cold air. It was chilly this weekend and I would have appreciated some heat.We would stay here again, but Id definitely see if there was anything else available first.
King suite was a nice size. The kids said the fold out couch was extremely uncomfortable. They enjoyed the fitness room and pool. Im not a huge fan of indoor pools, but on the positive we didnt need to worry about sunscreen. Breakfast was a little bland but better than nothing.
I love these hotels. Let friendly although you will pay $20 per pet now. The room was clean and sheets clean. Comfortable bed and chair. Has microwave and small fridge. Indoor pool.
Stayed with a group and needed 3 rooms, double beds, close together and they had no problem meeting our request. The rooms were clean and there were plenty of outlets for everyone to charge all our phones and cameras. Front desk also recommended several excellent places for us to eat.
I have stayed at this hotel two times and I have to say that this is probably one of the cleanest La Quinta Inns that I have stayed at! Their breakfast food is pretty good, my favorite is the waffle maker, and they staff was always so friendly. My only complaint is that whenever I try to make a reservation it is always so complicated because sometimes they transfer me to a La Quinta hub without telling me so I just assumed that when I was transferred that it is within that hotel, just watch out for that.
We had a great time and the staff was very nice. Very clean rooms and the pool ead awsome. Wish they offered more for breakfast. Will stay there again very soon.
Besides the spacious high ceiling first floor room and extra amenities, we were welcomed by a nice Texas grandma who I wish was my grandma. Also the bacon was perfect! Our cat loved the window.
Nice & clean, even got to have our fur baby!!
Absolutely love the staff! So friendly and welcoming. We rented a few rooms and they were all super clean and smelt soo good. Absolutely recommended staying here ! Prices are fair and pet friendly !!
Front desk associate was not welcoming in the slightest. More concerned with answering phone calls than assisting a live customer. Rooms are dark and the beds are not comfortable. Only plus side to this hotel is that they allow pets. Had to end up staying an extra day and cancelled my reservation with LaQuinta and booked it with Hampton Inn and was very glad that I did! Both rooms cost the same but the Hampton offered bigger, brighter, fresher smelling rooms and an excellent breakfast.
A decent hotel in the middle of nowhere. All the amenities youd expect and easy access to I-10. During our stays we found it to be a quiet place and didnt notice the banging doors, loud hallway conversations, or heavy foot steps you usually find in hotels. Friendly, helpful staff and of course pet friendly with a large field adjacent to the hotel where you can exercise and potty your dogs.
Great place to stay. Great coffee and concierge was accommodating. Even when we had the issues accros the street where we left in the middle of the night. This place was clean, comfortable and great coffee.
Clean rooms, pet friendly, breakfast had a nice variety. Seems elegant inside without feeling like it was too much. Nice stop while traveling.
Very nice place! Looks and feels new. Beds are very comfortable. The room has a full size desk and office chair as well as a fridge, microwave, coffeemaker, granite countertop, and large tv. A really great experience!
Nice location, close enough to Fredericksburg. Staff was efficient and professional, although not particularly friendly either. The room was cleaned very thoroughly. One minor annoyance was that there was no tv channel list in the room and we couldnt figure out how to access the guide. Breakfast was somewhat disappointing compared to other La Quintas, but sufficient nonetheless, we skipped breakfast the second day. I was very pleased with the quality of the room for the price. Kerrville is a beautiful city.
We have stayed a couple of times while being displaced for an insurance issue, they have always been clean, friendly, and more than accommodating of our large dogs. We are extra appreciative of our time here!
After checking in, went back in to get a cart, the whole placed smelled like mariuajana. Asked for a refund to go elsewhere, Kathy at the front cussed me out, refused, then refused expedia a refund. I have yet to get reimbursed. Very nasty place and nasty staff!
The location was great, right off of Highway 16. The room itself was less than desirable. It sounded like we had a water feature in our room all night long, and when we first entered the room was really musty. They had just painted and the paint job was really bad, but that is just aesthetics.
This hotel was quite nice and comfortable. The beds were soft and neat. The breakfast was filling and they have Texas-shaped waffles! I would definitely stay here again.
Price was fine but no full breakfast like normal... indoor pool was under repair. Had to rekey my key card 3 times.
Nice clean rooms. We were there for the TSRA State BB Gun competition in Fredericksburg and stayed here for 2 nights. Wonderful big breakfast. The dog show was in town so it was full of doggies..... and we loved everyone of them!
Everyone was so nice first hotel that was a 5 star for us. Bed was perfect. Thank you to the staff for wonderful stay.
The room was filthy and in desperate need of an update. We had to ask to be moved twice due to issues with the rooms. I have stayed at many la quintas and this was by far the worst. The only good thing about this location is the staff. Everyone we interacted with was very friendly and helpful.
Decent room. Pet friendly.
Aleta, the front desk clerk made sure our stay was extremely unpleasant from the moment I checked in with my pets, he first comment was you cannot leave your dogs alone I am a responsible dog owner and In the 10 years of staying at LQ throughout the country with my pets this was the first time I was told I had to stay with my dogs. I always make sure to come in and out of my stays and check on them and take them outside. She called me twenty minutes of me leaving that my dogs were barking for over twenty minutes, I make sure I tell her Im headed back to the room and when we arrived the dogs were not barking. The next day same thing, a dog next to our room was barking and my wife called the front desk to make sure she let them know if they heard barking it wasnt our dogs, Aleta said that they had just checked in and that dog wasnt there the night before. My wife asked why when she called she hung up she said the call wasnt going through, but she claimed she called both numbers I left. She laughed at my wife when she told her she wanted them to know it wasnt our dogs thistime. Twenty minutes after she called the following day she called again, as we were rushing.back to get to the room she wanted to make sure we were comingWe literally drove way passed the speed limit afraid she would call animal control. And wife made sure to tell her that we were rushing back but if something happened to us because she was rushing us, it would be her fault she just hung up on my wife. As we are walking in to the hotel we see a man pacing in front of our room and Aleta pacing from the front desk across the hall where she could clearly see our door and when the man realizes it is our room he walks off to the front and Aleta back to the front desk. Our dogs were not barking, normally.if they are barking you can hear them from afar. I am not saying my dogs dont bark but they will bark.if someone is near the door or they hear loud noises. Pet owners beware, I do not know if it was an isolated incident or if she just did not like me and my family.
We had a wonderful time staying on Dec. 26 and checked out Dec.30. All of the staff are super friendly and was a joy talking to the staff.Breakfast was yummy also .Was.
Good location and friendly desk clerk. Beds were comfy but room was small. Shower curtain had mildew on it and room wasnt very clean.
Clean, good value. Outstanding front desk staff. Candace at front desk was especially courteous and helpful.She and the rest of the staff made for a very pleasant stay!
The customer service was friendly and knowledgeable. The room was clean and so wad the bedding. If I had 1 complaint it would be that they only provided us with 1 large towel.
Reasonable priced hotel with small rooms which provide the basic comfort you need for a good nights rest. Yes free out of the box breakfast if you are in a rush , 24/7 coffee and juice in the lobby a plus, all basic amenities.
Zero parking, semis and motor homes took up all the back parking lot. Someone tried to break in our room. Transient was being run out of the front door when we areived. Next morning we couldnt open the door because the door flash had been bent and broken from the outside. I finally had to use a knife to pry it open. We were there to pick up my daughter from camp....
The rooms were not really clean. There was dust and debris in the corners and under counters. I was checked into the wrong room originally and had to change rooms after telling clerk this was not what I reserved.
A generally good hotel. Nothing particularly exceptional, but nothing whatsoever to detract from the experience. Friendly staff, nice room, decent fitness center. Definitely a good option if you are in the area.
Dirty and couldnt sleep because you could hear everything. The house keepers sounded like they were having a party instead of cleaning.
The front desk ladies were very nice but our room could of been cleaner. The edging on the bathtub was coming off and that was very pleasant to look at.
The staff at the hotel was every nice. It had a very nice gym. Breakfast is ok need some turkey go go with the eggs! Overall nice.
Excellent facility friendly personnel. Rooms clean and excellent breakfast. Tv didnt have very good movie channels. Would suggest considering another system,either dish or DirecTV.
No WiFi and no one at front desk so no sure how they stay in business
Nice staff. Room was pretty clean. Quiet area.
My room was very humid, and had an odor to it.The breakfast offerings were very poor.
I had a great visit at this hotel! The attendant at the front was nice and helpful, even though he was new and still learning. I enjoyed my stay.
I go here every time I go visit my family in Kerrville.. they are all nice with great breakfast.. and took care of my room .. I felt kinda bad that the maids have to work so late.. but they did a great job
The rooms were very clean and nice. The staff was very welcoming and friendly. The price was great.
Some what disappointing. We booked it thinking that everything was available like the pool or gym. This was a mini getaway for my husband and I and he booked it in advance for that reason. But thankfully it was a suite.
Room was decent food was goodBut I’m not to happy that I wake up and go to may car and find that there are thousands of ants swarming throughout my car.Stay if you like antsGo if you dont
Always clean and comfortable with plenty of good pillows, and allows pets (without a weight limit) nationwide. I wish they offered a hot breakfast tho
Stayed with my pet. Hotel staff was very friendly and accommodating. Room was clean and odor free.
For the price, I expected more. The fact that WiFi didnt work was frustrating. The staff was very courteous.
Very friendly and helpful. We love the staff and have stayed many times. Pet friendly is wonderful and staff is so caring. Thank you for your hospitality.
We stayed here because theyre dog friendly. Weird hole in the ceiling over the bed by the fan. Stuffed it with tissue. Very busy motel.
Service was absolutely great, breakfast as well, but my teammates found three cockroaches in their room (one while they were asleep, and two in the restroom). I found on in a towle in my room.
This is a very nice hotel for the money. The staff was cheerful and very helpful about local attractions. The room was spacious and clean.
The staff was very friendly. Check in was a breeze and the room was clean. I was pleased with the stay here.
People were nice. The hotel was very humid. They need dehumidifier. And lots of tiny ants and spiders.
It was a great place to stay. The rooms were clean and quiet. Relatively newId recommend it.
Dogs. Poor food choices for breakfast. Foldout sofa torture for son. King bed had queen comforter on it. AC cut off loud to quiet. Just too expensive for what it was.
So friendly....and the rooms were excellent. My girls (dogs) felt welcome too. Thanks for a great couple of nights.
Nice room. Very nice staff!! Pets stay free which made it the nest deal in town
Everything was very clean and the lady at the front desk was super sweet and helpful.
Water was soft in shower and linens and towels very clean . Will return a 4star at 3star price. Staff very help full clean place ,thumbs up!
It was a great stay. The bed was very comfortable. The pool was nice and the hot tub as well.
I wish they would have had the coffee going brought back breakfast the tub was clogged up but they fixed it the next dayother than that the people in the front or real good they got everything done that I needed thank
Friendly service, but air conditioner didnt cool. Needs to be updated for the price they charge. Pet friendly and heated pool.
The location was nice and gave a quiet atmosphere. I didnt have to worry about noises and the concierge desk was helpful. I do intend on returning!
I really do like how this hotel is animal friendly. They even offered animal cookies at the front desk for guest. I would recommend this place to anyone traveling with animals.
Overall it was nice and I really enjoyed the kindness of the receptionist.
U guys are awesome and the rooms super clean . And the breakfast is good for people on the move thanks.
Awesome place love our room and the staff is friendly
Rooms were clean. Gentleman at front desk was very courteous. Room and bed were very comfortable
Rooms r clean pet friendly thats for sure.. Day time staff are friendly. night time Rude thats for sure. Well i stay here again?? I dont think so!!
Great facility and great staff. Will stay here again when traveling through Kerrville, TX.
NOT SERVING BREAKFAST. NO HAPPT ABOUT THAT AT ALL. Thats one reason we chose thr location. No coffee maker either. Was clean btw.
Hotel was very clean, quite, comfortable only problem was the dryer didnt work. Over all very good experience.
Excellent room, clean and quiet! Indoor pool and fitness center! Hot breakfast & WiFi!!!
Very clean new facility, good location, and friendly staff. Great place to stay if you are near the Kerrville area.
Very clean. Very well maintained. Very friendly customer service. Great prices. Would recommend to everyone coming to this area.
Nice hotel, clean rooms with good breakfast. Pool is great and staff is friendly.
Great facility, dog friendly, desk staff very professional. Lost a star for a mediocre breakfast presentation.
Have stayed here multiple times, never had a problem. Nice quiet hotel with helpfull staff.
Positive: location Negative: many over priced for a below level room
Just checked in, seems ok. place does need to be updated. Im not to big on pet friendly hotels. but thats just my 2 cents.
Nice staff, clean room, quite. Good place!
Very friendly, helpful staff. Clean rooms. Cold AC!
Easy check in, front desk was smiling and welcoming...clean and comfortable, great stay! Definitely recommend!
Very friendly staff, excellent indoor pool, and close to many stores. Only warning I have is to be careful in the pool area, it becomes Very slippery when wet.
Awesome staff very clean rooms cant say enough about these people short and sweet to the point I will stay there every time I visit Kerrville
Standard LaQuinta quality ^_^. Pet friendly. But typical LaQuinta coffee is awful ... consider yourself warned.
Very helpful staff, best place Ive stayed in years. Definitely will go back again
Good La Quinta, in good shape overall with some wear and tear. Better than average breakfast for a La Quinta. Good over all value.
My parents always stay here when they come to town. Good clean rooms at a good rate.
Great place to stay. Very clean a and comfortable. Even allows pets.
A great hotel the lobby is so nice breakfast was good and the indoor pool was a hit with my kiddos
We had a brief stay but it was very enjoyable. The only thing to complain about would be the breakfast in the morning
I will definitely stay here again. Not one negative to report! Exceptional stay!!
Very nice for price. Friendly service. Room was clean. Tv with lots of options
There were extenuating circumstances that prevented our room from being ready in time, but the staff took extra measures to accommodate us.
Customer service was great, but the room cleanliness and smell needs improving.
A good family stay & the hot tub with the indoor pool is great during the cold weather.
Great hotel and great service. Thank you for having functioning washer and dryer.
Excellent large room. Friendly staff. Breakfast could be a little better. Few options.
Very Confortable bed, great service
MANY THANKS TO THE STAFF & MANAGEMENT WHO ASSISTED MY MOM AND AUNT WHO STAYED THERE FOR THE PSJA CLASS REUNION.THEY WENT ALL OUT TO HELP WITH THE LUGGAGE AND OFFERING TO HELP WITH I PHONE PROGRAMMING !IF THERE WAS A PROBLEM IT WAS QUICKLY CORRECTED .THANKS AGAIND.LAYER
Horrible customer service, rooms reaked of pet piss. A.c. didnt work really at all.
Air conditioner didnt cool. Room had funky smell.
Horrible! Just plain HORRIBLE! Never will we go there EVER again. (Meeting Room) hosted a small party. Very Rude night crew.
Always a goid place to stay clean. And they have a good breakfast
Nice rooms, we enjoyed our stay. I would stay here again.
Total reviews rating 4
199 Reviews for La Quinta Inn & Suites by Wyndham Kerrville 2023:
Review №1
2022-04-12The person at reception was incredibly nice; they were so approachable and helpful. We only stayed for a night, but the rooms were nice and clean. Our parents room smelled a bit like a dog, so thats why a 4/5 stars. The pool itself was a bit dirty, not super, and warm. The breakfast was pretty good; they had the typical cereal, eggs, sausage, oatmeal, muffins, toast, coffee, and juice. If anything, their backdoor wasnt closed, which made us feel uneasy.
Review №2
2022-02-01Positive: The room was generally comfortable, the receptionist was friendly and thorough, and we especially liked the indoor pool/hot tub, which is the primary reason we chose the location. Breakfast quality and choices were okay. Negative: Room furnishings were a bit dated...not enough USB ports for devices. No wash cloths included in the linens.
Review №3
2022-02-24We enjoyed our stay. The room was nice and the front desk staff was really nice and helpful. We loved the no pet fee. I would recommend staying here. Only complaint would be that the pool didnt look the cleanest.
Review №4
2022-06-16Look, when reviewing hotels I dont know what other people are expecting but I keep my expectations realistic. This hotel is exactly what I expect plus a little more. The breakfast is pretty good, the rooms are generally quiet and are clean, the beds are comfy to me, the pool is a nice place to chill, the gym is a bit small but does the job. Its a hotel room and I expect a hotel room, not a Bora Bora luxury resort bungalow. You pay for La Quinta youre gonna get La Quinta.
Review №5
2022-04-08Wyndham Corporate cleared up an issue with the Accessibility along with GM of the Kerville La Quinta. Wyndham Corporate really cares about their guests. At the La Quinta the people are kind like Marilyn who originally booked my room, or the house keeper who gave us extra towels and coffee or the breakfast staff who gave me clear wrap for potato salad we were taking to the reunion. The bed was clean and comfortable as I have always experienced from La Quinta in the past.
Review №6
2022-04-09After staying in this filth of a hotel in my opinion it personally doesn’t deserve one star. It has to be hands down the nastiest hotels I’ve ever stayed at. Bathroom door nob was hanging off the door and bathroom in general was nasty, floors was disgusting, top it all of was stuck in the elevator for at least five minutes without any help from workers, Front desk attendance are very rude. Was charged almost $1000 just for a double room and told that the manager isn’t going to be in until the next day and they can give a time. All around the Management is horrible, workers there is rude, and the hotel is disgusting. I’ll never stay at a La Quinta again after this!!
Review №7
2022-05-24Very nice hotel and terrific staff. Our ONLY small disappointment was that the hot tub jets have little power. We enjoyed our stay and the room was quite comfortable.
Review №8
2022-04-10The housekeepers, FOH staff etc. have been extremely friendly.That said, I am on SHORT TERM disability and waited until the next businesses day.I believe there was an error with my res. due to a security breach; however, I am currently off private property and to the BEST OF MY KNOWLEDGE have not broken any laws.At the time of this writing, I am currently sitting outside without my belongings.Out of respect to ALL parties involved, I am writing this review with three stars so that I may attempt to have the situation rectified in person. Once the situation is resolved, I would be more than happy to adjust my review to five stars or seven if the system would allow it.Thank you kindlyAll the Best,Asher Rexell Kemper
Review №9
2022-05-26Place was clean and it looked like fresh paint job but not done very good. Room had a weird smell, but was clean. Staff was nice 👌 also friendly.
Review №10
2022-05-23Positive: The location. Negative: The elevator was out of service when we arrived. The beds were comfortable but the bedding was a bit thread bare. The rooms need to be updated. The A/C would not cool the room.