Wheelchair-accessible entrance
Yes
Life Storage - McKinney in Mckinney
Categories
Location on the map
Mckinney, Collin County, Texas, US
Accessibility
Phone: +1 972-540-7815
Site: https://www.lifestorage.com/stor...
Site: https://www.lifestorage.com/stor...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Life Storage - McKinney in other cities:
Comments (141)
Have been here a year and a half and have never had an issue with anything. Very pleased and happy with the service. Office team is so wonderful with explanations and communication. 💕
Ms. Gina is exceptional! Her customer service combined with a great location and convenience is a win win.
Kristoff is awesome I highly recommend life storage #523! Give this man a raise
Wonderful facility, well maintained and reasonable prices!! We store our motorhomes here.
Gina is the best! We have absolutely loved working with her! She was so accommodating to get us the storage spaces that we needed and was so nice every time we saw her drive by on the golf cart! The facility was always clean and having gate access is so reassuring that your stuff is safe. Much better than any other storage units Ive used in the past!
Was looking for a place to store some of my things that are just taking up to much space at home and the store team at this location were so helpful in getting me the exact size space that I needed. Love the service I received and the location is super convenient to boot!
The customer service was great, Gina explain everything thoroughly and made sure I understood all the details. Gina will make your rental experience great I recommend Life storage if you need one, remember ask for Gina she’s the best.
We been a customer since 2016 and have always had a great experience with Life Storage in McKinney. The staff is very friendly and helpful. I highly recommend.
Gina is fabulous !! She is friendly, knowledgeable, willing to assist, straightforward and honest! So glad I chose Life storage! Genuine Quality customer service with a smile!
The best storage unit in McKinney Texas area. Helpful staff highly recommended.
Gina was very friendly and helpful.The whole location is paved and clean, unlike some of the other places weve used in the past.Highly recommend this location for your storage needs.We are storing a 35 travel trailer in a covered storage space.
Great customer service, answered all my questions, reasonable prices, and good quality storage units
This location is great! I personally like that the storage units are hidden from the view of the street and that it has a gated entry. Security is great and we’ve received phone calls from Gina both the times that we’ve accidentally put our lock on wrong on the unit. Love having that kind of service to ensure our stuff is safe. Definitely recommend for outdoor storage!
Gina is great! Super helpful , she makes the process so easy and quick . Highly recommend this place .
Came in to check for pricing and was amazed by the service. Kristoff was very helpful making sure I had the correct unit for what I want to store
Best rate in the area for my 30’ trailer! Gin was super helpful and the process quick and easy to get setup. The facility is clean and it seems secure! Thank you so much!
Gina is amazing! Great prices and easy move in!
Gina was very helpful regarding our obtaining a storage room during a very difficult period in our lives. I am way late leaving this review but am finally able to do so now after losing my son on 12/28/20 to metastatic kidney cancer. Thanks to her wearing James Avery wings my husband bought all of us gals in our family a set for Christmas because he considered all of us to be angels in his life. We all decided to wait until Michael passed to put the necklaces on in unison to honor and in remembrance of him. Thank you Gina! 🙏🏻
5/5. Great customer service, go to Gina. Helped me out tremendously
We had a wonderful experience here! They were able to get us a spot and we were able to move in immediately. Gina was amazing! Super helpful and she went above and beyond. This facility is clean and well run!
Used the rent now online portal. It was pretty easy, drove up to the unit and they had everything setup up with a lock. Storage unit was very storage unit-y with all the storage unit features like walls and a door. Would storage again if I needed it.
Stopped by to check pricing and availability… such a great experience! Gina is so knowledgeable and outgoing! I will be back when I am ready to rent
Gina and Ashley were absolutely amazing to work with. I wasnt sure what size unit I was going to need or for how long and they both walked me through my options and helped pick the best option for me. I had used this storage facility in the past for a moving gap and am doing it again now, and have been just overly impressed with how friendly and accommodating Gina and Ashley were.
I went to visit Gina today to see about renting a larger unit. Gina was extremely helpful and kind. She is very knowledgeable and made the process quick and transparent. She took me to see the unit and recommended how best to move from our current unit to the new one. I really appreciate her upbeat personality and genuine help. I feel the rental price is fair for a climate controlled unit in a safe and secure setting. Thank you, Gina!
I used to store somewhere else in Texas a few years back and it was fine. But I consider that place to have been trash now compared to this Life Storage. The facility is very nice and the staff are so friendly. Im moving up here from Houston in about a month but was in the area getting some business done and figured Id scope out a place to store, seeing as we will be needing it shortly. No question about it, we will be coming here!
The staff is very nice and understanding. Both the storage units i rented are very clean. A+++
Fast, efficient and clean. Easy process. A+++
Went here earlier in the week to find prices on storage units for my move back from oversees. While walking into the office I came into what I assume is a current customer having a disputed with the manager Gina about parking. Seems like he was getting angry, but Gina’s professionalism and patience to explain the situation was a sight to behold! I would recommend this location soupy on the manager,10/10 for good people still in the world.
I will never store anywhere else! Gina is the best and she keeps her property spotless too. They also have a lot of great storage options at this particular property, including outdoor parking.
I went to visit this business due to the reviews posted. They for the majority part were glowing so it was worth at least a try. Well, Gina is everything that the reviews indicated she was. I could write several paragraphs about the level and depth of her customer service skills but will only say that it was immaculate. Thank you Gina, see you soon.
I have had the most wonderful experience at Life Storage #523 with Ms Gina.She has made an impossible situation easy as hell. If anyone lives in Collin County needing a space to store anything....come to this place. Thank you so much Ms Gina.
Gina was so wonderful to help us gain the type of storage we need right now to hopefully make moving a lot less stressful!!! She was also most helpful with general information to help keep us and our storage items most safe. :-D
DO NOT USE THIS COMPANY! So unprofessional when you have an issue and Gina seems to be on a power trip! Not personal. Will be relocating soon. The contract had.m nothing to do with why Im unhappy.
Nice enough; its a storage spot so it does what it does. The price has escalated dramatically over 3 yrs, from $130/mo to now $200/mo. Ouch...50% increase in 3 yrs! Wish my paycheck would go up that fast.
Fantastic customer service. From entrance to exit it was less than 30 minutes and I had a storage unit that met my needs. ON THE GROUND - No Elevators. Excellent location just off 380 on Custer.
I have been at this location for ten years. Initially, I went there due to their large indoor spaces, 15 x 45 feet that had a 20 foot tall door. I am able to park my 28 foot long and 12 foot high, insulation, heating and air conditioning trailer inside with an additional 17 feet of storage. There are closer storage places, but the staff is what keeps me there. Gina, the manager, is very nice and accommodating. I recently had several personal issues and she helped me during a difficult time. I highly recommend Gina and Life Storage for your storage needs.
My sister moved to McKinney from Delaware yesterday. We called Life Storage this morning after several failed attempts to secure a storage unit around town. Gina answered and was immediately helpful. They had the size and drive up unit we needed. Pricing was extremely reasonable and the customer service was top notch. Highly recommend Life Storage!!
Gina WilsonWhat can I say about this woman that isnt obvious upon meeting her? Gina assisted me promptly, EXTREMELY sweet and definitely a valuable contributor to the Life Storage brand! If you need storage space or just a nice person to talk to....GINA WILSON IS THE ONE TO GO TO! GREAT PRICING EXTREMELY HELPFUL!
Alaina, wow just read your review, and so off base! The manager at this location has always gone ABOVE, AND BEYOND! Something must not have gone your way. Its a business, not PERSONAL! CHECK THE RULES BEFORE YOU SIGN THE CONTRACT! For all those looking for a good reference, I WOULD TOTALLY RECOMMEND THIS LOCATION, ESPECIALLY BECAUSE OF THE MANAGER, GINA WILSON!
This facility is fantastic. Gina and her crew are very attentive and she runs the place tip top! Ive stored various RVs and boats with them over the last 10 years and I highly recommend them.
I couldn’t say anymore great things about this place! My boyfriend and I have a business account here at this facility. Gina takes amazing care of us! If you’re looking for a place for trust your belongings this is it. They make sure and watch the property carefully and make sure it’s clean.
OMG words cant express the gratitude i have for Ms. Gina Wilson and Ms. Ashley Caban. They treated me like family as soon as I stepped foot into their building. Great customer service is not a place they are lack in the business world. Thanks ladies for everything and I am looking forward to working with you guys again in the future!!On 11/5 my wish was granted. Working with Life Storage is a blessing. Ms. Gina Wilson took great care of me n my company for the scond time. The process was smooth as she got me in and out on time. A hard working employee is something everyone can appreciate in there business. Keep up the outstanding work Ms. Gina!!!
I stored my belongings at the Custer location in McKinney. The service was excellent and the site was extremely clean. I would definitely recommend and use this storage facility again. Great job.
Stopped by today to inquire about storage for my RV. The property is very well-kept. Also, the manager was very helpful and knowledgeable. Will be getting all the paperwork together soon to bring my RV over to store it for the next couple months.
First of all, this property is huge. Don’t let the view from the street fool you. I came by a couple days ago looking for a unit for my daughter and the manager was the sweetest thing. She told me all of the information I needed and I will pass it all on to my daughter. She will be needing storage next month and this is the best place I think I can find. Thank you for all of your help; you were wonderful.
NOT happy with this place. We just moved into the area and we rented their largest unit to store our stuff until we find a place to live ($210 a month!). When we found out they wouldn’t let us park the ABF trailer on site in order to unload our stuff, we found a new storage unit place who would! Two days later, we go to cancel and they won’t give us our money back?! $210 dollars for a storage unit for two days!!! INSANE.Do yourself a favor and take your business somewhere else. We found a better unit for $50 less and much better customer service.
I was on auto pay and you guys know sometimes the account will not let a charge go through. Well I received a call from the lady in charge of the Custer rd location to let me know that my charge did not go through which saved me having to pay a late fee and I was able to set up another credit card on my account because she told me how to do it online and gave me the store number , storage number and the information that I needed to set it back up ..i give her 5 stars because she is always on top of everything up there.
They are just the sweetest people here at this storage facility. I was just shopping around for a storage unit that I will be needing in a few months and I am most definitely going to store here. I have never stored before, and the employees were so helpful and showed me many different options. Thank you!- Susan
Life storage has been the go to storage place for me! I’m back here again because of how great the services and prices are. 10/10 would recommend to everyone in the area!
Moved here yesterday night had my stuff in storage by this morning. Gina was super helpful guiding us towards the correct size and was exactly right. Would recommend this facility to anyone needing a unit!
This is a great storage facility. It is very clean and I have had nothing but good experiences here. Ashley and Gina are very friendly, knowledgable and professional. Highly recommend!!
We have 4 units here. They know us by name now and it’s one less concern for our moving experience. They give piece of mind which is priceless.
Excellent facility with a variety of storage options. Convenient and clean! Online reservation was easy and Gina at the property made the paperwork quick and was professional and great to deal with. 👍
Love this place. Gina in the office runs it so efficiently and professionally. We have been here for several years and have seen how she has improved the grounds. We wouldnt go anywhere else.
Excellent customer service with Gina, great location, very clean property
Great service and my items were well stored. Not one time was there ever an issue with getting in or getting out through the gate. I would definitely recommend them for your storage needs..
If you need storage, look no farther. The place is kept up so nicely and the manager runs a tight ship. And it’s a very hidden spot that people don’t even know is there.
I highly recommend this place. Location is perfect, reasonably priced, but what sold me on this place was Gina! Shes very approachable and knowledgeable regarding this business, very easy and patient with me even when I was very indecisive.
Gina is awesome! This place is extremely clean and functions very efficient. Would recommend this facility to anyone. Ashley the trainer is very nice and courteous as well.
Super easy process, great location and space, and friendly staff!! Definitely glad I chose this storage company and would recommend.
Great experience here. Ashley was very friendly and helped me with every question I had, and Gina was excellent in making sure I was taken care of professionally and quickly. 10/10
Silverado Roofing Group uses Life Storage for multiple purposes. We have been doing business there for many years and are very pleased with the service and the faculty. TOP NOTCH!
Just visited for pricing...the staff was super helpful and friendly. They have a lot of options for storage, including inside climate controlled units, and the facility is clean and well kept.
Do not waste your time with this business. The manager is horrible just your average person who despises their job. Rude and very unprofessional, absurd service. Treat your clientele better, you would have better service. Absolutely worst visit with any storage facility.
Gina was very nice and helpful! The process was quick and easy, plus we get to see the unit before hand. Would definitely recommend!!!
Great service and great management. Always a pleasure working with this team
I am super happy with this Storage Facility. It’s in a really convenient location for me and is always a well kept property.
The Manager is amazing, I had an outdoor space and she called me as soon as an indoor space came available. she just went above and beyond. customer for as long as i need the space. Thanks G.
Gina is always a delight to interact with. This location is wonderful and have enjoyed using them multiple times.
Everything was fast and very good. Liked the service a lot. Thank you!
We always have a great experience with life storage. Just booked another unit in the process was seamless, fast, great customer service.
Very friendly staff, spotless grounds and storage units. Well secured, I feel very safe at this location. Conveniently located near a major home improvement store and eating establishments.
Wonderful staff. Ashley was very professional and courteous in helping me with everything. Will be coming back whenever I need another storage again!
We have been renting space at this location for many years and it is immaculate. An awesome facility with exceptional management onsite.
A very nice Storage facility. I am very happy with everything they do for their customers.- thank you,Sandy
We could not be more happier with this location. They were very accomodating and never did I feel our vehicles were not safe. Would and have reccomend this shoo
Awesome storage place, no complaints. one of the few places in town with descent parking.
Gina is very helpful. Love this location. Been renting for 3 1/2 years now.
Love the management team, Gina, when I had to rent a storage space for 2 months, by assisting and finding the right space to address my needs.
Gina was awesome to work with! Great rates and friendly staff! Highly recommend.
Fast, efficient, easy to deal with.
Kristoff was nice and the process was easy. Very convenient location!
MAnager is meticulous with high standards, she makes it clean safe and easy. Best price in the area, great move in deal...
This is a very great facility. It’s always clean and Gena is a great manager, always on top of everything
Pathetic Experience!!! the site sucks big time - what a way to penalize a customer.... Have tried logging in 5+ times with reset password and the site just does not allow me to login and help line gets message center...Better look for another good decent business! Simple task made difficult
Priced at the average for the area. Good location. Fast & quick service.
Great location, great service.
Agreed! Since Life Storage took over, staff has changed and has been very unhelpful to customers. Im glad my unit is closed, I wont be using their services again.
Very clean. Secure storage. Covered and paved RV spaces.
Great friendly staff. Easy and fast set up.
The manager, Mitch, was very friendly, helpful & knowledgeable. The storage unit was very clean & neat.
Awesome service, reasonable prices. Nice neat facilities.
Great place. The person in the front desk is awesome.
Gina was patient, professional, informative and thorough. Thank you!
Gina is fantastic . I like her a lot
GINA is fabulous!!! I’ve been customer here for years and GINA is by far the best manager that’s been here!!! Customer service best around.
Such nice people they have working here! Makes storage less of a stress.
Thank you Gina! Great storage location, well run!
Have had issues with life storage, but Management at this location is top notch!!!
This is such a nice facility. The staf is so kind and I appreciate the cleanliness of the property .
The facilities are great. Conveniently located, clean & tidy. The staff is very helpful & cheerful.
Nice facility. friendly staff. will be storing here for a long time
Clean storage and well maintained. Store Manager is awesome!
Mitch (the store manager) was very helpful and very nice. His customer service was excellent.
Competitive rate and a good clean unit. Gina is awesome!
Gina is really great
Great prices, nice and hard working employees, clean location. Would recommend 10/10
Nice facility and I’m going to be very happy here!!
Great service, Ashley was super nice! Fair rates too!
A friend recommended this location and I am definitely happy with it.
Great staff, modern units, good security, and reasonable prices & policies.
Great service and reasonable price. Thanks Gina and Ashley!
I have was a tenet here for almost 2 years and I could not have asked for better service! -Ben Chamberlain
Great service, nice people
Great facility, excellent team at this location!
Great service. Always kept clean.
Great service for my storage needs.
Nice place manager Gina is wonderful
Awesome customer service!
Friendly and easy to work with!
Good area, decent prices and great service
Very clean place with very professional people.
Its always a pleasure working with Gina
Excellent service and facility!!
Smooth, fast and easy!
Have had such a great experience!!!!
Good customer service
Great Experience!!!
Great place to store
Happy storing here
Wonderful service
Total reviews rating 4.9
141 Reviews for Life Storage - McKinney 2023:
Review №1
2022-01-21Great location! The manager Gina and her assistant Kris always go above and beyond. Helped me find a perfect unit for my items and didn’t try to overcharge me or oversell. Love that they make you buy a lock there, they have the best locks anyways. 10/10
Review №2
2022-01-07I visited several rental locations in the area today. Most didnt seem to want to be bothered by me. However, when I went into Life Storage I met with Gina. She was absolutely wonderful. Friendly, informative and helped me get into a storage unit immediately. I wish she would have been the first stop of the day.
Review №3
2022-04-05Gina was absolutely amazing! Will be coming back here for any and all storage needs! This place is the best in the Collin county area. Don’t go anywhere else, you will be sorry for missing out on these helping hands!
Review №4
2022-07-08Always a neat, clean facility. Never had any problems and Gina runs this place as a tight ship and it shows! Great safe, clean place to store your things.
Review №5
2022-06-18Gina did an excellent job explaining all the details of each types of storage units. Very thorough!
Review №6
2022-06-24I had a great process opening my storage. Gina was very helpful and knowledgeable about what I needed.
Review №7
2021-10-09I’ve had my things in storage for about 4 months here! When I first came the young man that helped me was so informational, nice and helpful. I just put in my notice to vacate and Gina was very sweet. It was a quick and easy transaction! I would highly recommend
Review №8
2022-07-01The reason is Ive tried to call or email to see if Ill get any money back know one seems to want answer or i get an automated email goodness I just vacated last weekend want to see if I can get some money back.
Review №9
2022-07-14Gina is the best store manager. She is a keeper and a blessing
Review №10
2022-03-26The whole process was quick and easy. The space is perfectly clean and everything had really clear directions. The staff is so nice which is an added bonus. Thank you!