Kerbside pickup
Yes
Lonestar Truck Group in Abilene
Categories
Location on the map
Abilene, Taylor County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Payments
Cheques
Yes
Phone: +1 325-677-8187
Site: http://www.lonestartruckgroup.co...
Site: http://www.lonestartruckgroup.co...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:8AM–5PM
- Sunday:Closed
Lonestar Truck Group in other cities:
Comments (122)
I come here all the time for truck parts. The facility is brand new and high tech. I like to work with them and it is almost always an easy in and out trip. I still call them Freightliner even though their official name is Lone star Truck Group.
Not only did they great job but they got me in and out quickly and my bill was cheaper than quoted. They were supper friendly and have a nice driver lounge.
Our truck had some DEF system codes come up in Sweetwater. We called this dealership and spoke with Kurt. We explained the issue and our situation (loaded with fresh chicken going into 4th of July weekend) to him. He was very kind and said just drop trailer and get truck towed to him. They had our truck done by the afternoon. People excellent. Service Excellent. We will recommend to you anyone in need in the area. Thank you for your help!!
Stay away from this place atherwise you’ll paid the price and never got good service. My truck broke down 8mls and towing truck damage oil panel but towing truck paid the expensive for oil panel. they keep my truck for 6 days and they only change mcm and when i call other Freightliner’s they told me $1,800 include the liber, they charge me more then $3,000 beside that they left loose parts most what they change they are very slow and dishonesty i was very disappointed the service they did for me also i had load for all these days and they never care, take your Semi truck somewhere plz.
Great service. Great selection and friendly staff.
Worst place dont come here they will take your truck and made u stuck for days and tell u more problems about your truck than doesnt exit . Take to some other place instead , otherwise make yourself ready to pay big amount of charges for little things.
Worst place to take a truck. Had them do a diagnosis. They had taken our engine out told them to put ours back in and they swapped it with an engine that had not ran in years when we had drove our truck to the shop. We had gotten truck towed from their guess they thought no one would notice. Shame on yall!! So we paid $1400 to not even get all of our truck back.
Clean is the only good thing you can say. The parts counter guys are great. But the service guys are crooks who dont know much about trucks.
Great place for service or parts
I have to give them 5 stars! They wouldnt in stall my inverter cause of fire safety! Smart but I still need my inverter installed on the rider side of my truck
I got everything I needed and the staff was friendly, Thank you you help me keep my guys moving
Awesome place, they waited for me after they closed. Best Western Star dealership i have been too.
Fuel pump went out in the middle of nowhere west Texas. Took a little bit longer than Id like but thatll happen. I was being updated honestly and accurately and that makes the wait time sting a little bit less believe me. Some fuel diagnostics testing and a couple calls to Detroit and a 2 day part delivery because the fuel pump wasnt in stock and I was on my way. Was there Friday evening to Thursday morning. Brand new building/shop. Great location. You just get the feeling being there the area is up and coming. Thanks again for your hospitality!
Dont come here if you can help it. Your time doesnt matter. Sat around all day for a diagnosis just to be told to come back tomorrow. Waited all day the next day to find out the part necessary wasnt in.Told it would be ready by noon the following day so I gave a couple of calls to check the ETA and was told it would be around noon. Give a call back at noon to be told everyone is on break. Finally get a hold of someone an hour later who says its ready just going into the wash bay.So we head up there to pick up the truck and we still are forced to wait a couple of hours while they wash the truck and process paperwork.Not sure how the rating is so high so Im leaving my honest review in hopes to save someone the frustration. Avoid these rude workers if you can help it.
If there was a negative 10 stars that would still be to good. The parts people lied about the price of a part so I dead headed a truck from Corsicana Tx. to Abilene. I was told they would get it worked in over the weekend, after never hearing anything all weekend I called the service department Monday morning, to be told they would get to it in a couple hours, I stopped by a couple hours later and they had just got finished diagnosing the problem I had already diagnosed, then the same part I called about on Friday that was $500 some odd dollars became $1400 dollars, and the 3 hours they told me it would take to put it on changed to 5 hours, I will never go back to this place and also will advise everyone I know to stay away. Not only did I dead head the truck to them because the parts person lied about the price, but the truck sat all weekend until 5p.m. Monday. But I am sure if I was a big named company they would have jumped right on it and had it out of there by Saturday, Sunday at the latest. I run a honest business and I guess I just expect everyone else to do the same.
One of my go to freightliner parts houses. I always find the prices to be in line with other dealerships. Staff is also very helpful as well.
We have tried several times to get service at this dealership and both times we were told they dont know when when they can, get to us! They dont even try or look at the problem, wish they would at least try. We are owner/operator and need our vehicle, they have a new shop but no better service than the previous shop. They will not allow our dog in the lounge either they say they have a place outside the fence? Try to find someone else to work on your vehicle.
Had a broken drivers windshield - called them, they made sure they had the part, gave us an appointment. Went in 15 minutes before our appointment, they got us in right away, replaced the windshield - while they had the truck, they noticed a thump when you took off; they checked and thought the u-joint bolts might be loose. They tightened the bolts and the truck now feels a lot better!! We @ BC & C Enterprises would recommend them to anyone who needs their Freightliner repaired!
Great customer service!
I checked at 10:30am 8/25/16 my truck wouldnt Regen at all I was told to be there by 2pm in order to get into the shop that day I was checked in at 1030am finally at 6pm I was told they couldnt get me in til the next day at noon. Yes they was helpful to a extent but the mechanics are rude an very unprofessional.. Ill never take another truck to this location no matter the problem.
I get a call from the sales manager on a truck that I looked into yesterday Jason the sales manager was being completely disrespectful I even told him that I did not like the way he was approaching me and if I could get his supervisor info he told me that, as sales manager there was no one higher to talk to I knew that was BS I had to ask him five time who was higher than him to talk to, if there customer service represents them like that I can’t imagine what there parts, shop and other management in this company are I recommend no one doing business here because I recently been in 5/7 shops Volvo Freightliner primer in Odessa looking for my next truck and I was so shocked by the antics n customer service that this place haves me I would not recommend buying here
Awesome experience, first time buying a truck and they made me feel very comfortable 😎
Watch yourself, they will hold you. Overpriced, take it somewhere else.
My name is Dudley I bought a trailer in Midland, Tx, coming home the trailer had a break problem called Lone Star Group in Abilene was told to bring it in. The trailer had air line run through 40ft of square tubing very difficult to pull through and replace, but they got it done and was back on the road in a few hours very pleased with there work and courteous staff. Galland in the heavy fab shop is the best very knowledgeable and made the best of a bad situation for me. Great Staff
This mechanics (so called mechanics) they are not well trained. Only reason i am giving them 1 start is because their break room is pretty cool. Other than that dont take ur Freightliner truck here.
Very friendly and helpful staff. Only place Ill go to get parts and service for my truck outside of emergency repairs.
First time at this location we had a DEF pump going out 4 hours in and out clean facilitie nice people very friendly I would recommend this place
Lonestar is a great company to work with. Always keeps us informed and is very prompt. The customer service is excellent always a pleasure to work with.
This place is an absolutely pathetic excuse of a dealership, brought in my Cascadia for an electrical issue, 12 minute test drive, they couldnt figure it out so they collect their diagnostic fee, even after getting a video from me of the truck malfunctioning, and sent me on my way unrepaired, do yourself a favor, avoid both Lonestar and Freightliner in general, neither of them are worth spit in the wind
Parts department went well above and beyond to make sure I got the parts I needed...
Great customer service in the parts department!
I will recommend this to a friend... nice attitude and cool people... unlike dallas tx the worst shop ever.... dallas will rip u off.. and mechanics are dumb.. they should call em technians... keep up the good work lone star of abeline
Truck not fix after two times in this shop now in California with same problem in shop again
Great truck center.Great service.Enjoy working with Lonestar.
José in parts is great guy very helpful, pay clerk is great to, and understanding to tdcj stupid pay policies
Do NOT buy anything from them and do not get caught up with Brad the salesman. We bought a truck in Sept 2017, Didnt have it on road for week and in shop. We have spent out over 8k. They are a rip off company, dont believe anything they say.
Always good service fast and friendly and will not do extra work on less u approve it
Any freightliner is going to be slow but, i spent 8 days in a hotel to get a truck fixed. Unacceptable service. The employees here dont care whether a job gets done in an appropriate time and manner or not.
Did my inspection and bought other parts was in and out in appx an hour. It was a full shop
Great service, phenomenal staff, clean restrooms. and a very nice drivers waiting area.
Had d60 Detroit engine totally over hauled......they do not warranty their work..2 months after driving my newly totally over hauled engine the cam rolls started shaving,,they would not fix my truck...had to spend another 7000 on top of 17250..xxx do not patronize this frieghtliner..sorry to say but they are no good...
Buying parts here on a weekly is outstanding because of the customer service. They are awesome
Horrible customer service. They close the shop at 7 but it appears as if the mechanics leave at 5pm. Spent 3 days waiting for my truck. Had to call myself to get status updates since no one would call me.
I am pleased with the help I get and the parts from this place, they have treated me with respect .
They even washed my truck..had warranty work done..
Horrible customer service, negligent to customers time. Cant handle work loads or tell you time and availability of service and work times. Their favorite go to answer is I dont know?
Good service!
My RV broke down outside of Abilene, TX and was towed to Lonestar. The people who work here have bent over backwards to help me, especially Cynthia, Carlton, Charles, Cody and Jaimie. Unfortunately, it is going to take 3-4 months to get my part. Thank you guys so much for everything you have done for me.
Parts people there dont even try and figure out what u need they say I need a part # r I cant help u so I go to peterbilt and explain what I need and walk out with it in 30 min
They are very efficient. If they cant solve the problem they get Freightliner Corp. Involved.
Very helpful people and are willing to serve and service your big truck needs..thumbs up!
I trust these people to take good/quality care of my equipment in a timely manner.
They are scam artist dont take your semi truck to this place, they dont know what they doing !
Great service and staff
Absolutely Terrible!! They do not return phone calls and work at a snails pace.
Service department has no customer relations and are rude if they get irritated with you they go kid on you and start with name calling, wow what goobs
Eficient Service and professional assistance , always ready to help drivers and Faster than expect
I think those guys work there dont got payment because . Dont help to the costumer
Quality of work done on my truck was horrible was broke down for 7 days and now Im broke down again this place is was too expensive for what work was done 👿
Great service
Excellent Customer Service State of the art facility, fast turn around!!
Brand-new store got pretty much everything your looking for Its a good location and it has good atmosphere
Set me upmy truck needed a forced region they made a big job out of it and charged me $1900Not recommended **
Great service and even better customer service
Great service & Donny was very helpful
Lots of space to drop your trailer while truck is being serviced
If you want your truck fixed, go somewhere else! Parts staff is friendly though
Awesome guys and gals just ask a ? And you will get answered
Very nice place to have your truck worked on
Good service and personal!
Good services and really nice people
Good service polite people helpful
Cool place. Lots of great info.
They were super friendly
Is great service for people in especially for Osvaldo...
Good service, good prices
Excellent prices for what I saw for merchandise.
Nice clean rooms. Friendly folks
Always have what I need
Nice show room knowledgeable counter
Slow service but friendly people
Freindly people, good prices
Its a shop enough said
Fast service quality parts
TAKES A LOT OF MONEY$$$$$ TO GO THERE
Very friendly and helpful
Very good
Very good service
Quick and friendly service
Fast and reasonable prices
Horrible customer service.
Very good time with all
In and Out 5 🌟 🌟 🌟 🌟 🌟 Customer service..
Very helpful and fast
Excellent service
I work there
My dad works here
Because I work there
Its clean, friendly
They are professional
Good service
Was in and out with the quickness
Love it
Ok
Gr8
Slow and expensive
Just drove by
New
Truck parts
The only place that had the part my 18 w900 needed price was fair
Excellent service
Very good service is cheap not is spend..real good..and very friendly staff from the front door to the mechanics behind ...
Total reviews rating 4.1
122 Reviews for Lonestar Truck Group 2023:
Review №1
2021-12-07Nicer than M.H.C. KW they wasnt trying to take all my money. Because of the engine I have a Cummins ISX and have the same parts as KW for a better price Paccar is crazy my next truck I will go back to a Frightliner instead of a KW.
Review №2
2022-07-16Great staff ! Would’ve been 5 stars but I was charged 3 hours of labor for a mirror that was replaced in less than an hour
Review №3
2020-02-13Staff was very friendly, professional and respectful. The place was very clean lounge, service area and work place. Estimated total was cheaper then expected and only 1 day down time fastest weve ever been in and out. I even got a cool looking hat its pink! Highly recommend
Review №4
2022-08-12Great price compared to other freightliner Lonestar is the best and I guess parts counter personal get mechanic training or something cause they are very knowledgeable
Review №5
2022-04-26Unfortunately, I had stop there to get a regen and an efficiency test done on the first trip after the truck got a bunch of DEF related parts installed at a different dealership.But the guys here were all great, they washed the truck and had me back on the road that evening...
Review №6
2022-05-05Shout out to the guy working parts on Wednesday may the 4th 2022 at 1830! Saved me a bunch of money by knowing truck parts. I thought I needed a new ac compressor but after talking to him it was the sensor that was messing up. My ac works now with no problems! Woohoo!
Review №7
2022-04-30Got Freightliner issues, these guys and Gals are Great 👍 👌. They will get you in and out ASAP, what more can you ask for.. My thanks to the staff, especially Ms Sherri and Mr Charles the tec. And of course my thanks to all the employees, everyone did there part with a smile. Thank you all again. Mr BenThere🙂
Review №8
2022-03-08Very helpful, knowledgeable staff. They were able to get the truck diagnosed and fixed in less than 4 hours.
Review №9
2022-08-05It was fast and had a waiting area with recliners and tv just in case it was guna be a while
Review №10
2020-02-15Great company! Treats their employees and spouses like family.Hard workers with good work ethics.