Kerbside pickup
Yes
Lowes Home Improvement in Granbury
Categories
Location on the map
Granbury, Hood County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 817-736-7000
Site: https://www.lowes.com/store/TX-G...
Site: https://www.lowes.com/store/TX-G...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
I had a 1/4 kobalt ratchet go bad. Took it back for my hassle free return policy.Nope! They don’t make that ratchet anymore, but they have one I could buy ! Won’t be going in the Granbury lowes for a while.
I really love Lowes! I can find what I need by looking up online the isle number and bay number and stop wandering around! I can find my stuff, buy it and go home! Weeee!
4K worth of appliances purchased, given a time frame of delivery between 1530 To 2000 verbally but 1600 to 2000 via email they call @ 1419 “over an hour early” to magically just drop off early and expect me to not be busy outside of the given/provided time frame THEY assigned, left my wife at restaurant to drive to catch up with the truck on 144 roughly 8 minutes from my house, they confirm they were way to early/ that they have my 4K in appliances, but I the paying customer have to pay for their mistake in now missing a 2nd day of work to make sure I meet their unrealistic delivery procedures and reschedule delivery, I wouldn’t say this is Lowes fault but lowes needs to stop outsourcing deliveries and start compensating the paying customer for the insane levels of hardship they or their outsourcing is causing said paying customers. as a veteran I’m about to swear off lowes and stick with Home Depot regardless of any “discounts” as this stress just isn’t worth it. I’m lucky my wife is so understanding and also needing a place to wash her clothes and store her food as am I LoL.
With 5 🌟 employees Al, Ian & Von, its very easy to get exactly what you need & get out. Thanks Guys for making Lowes home improvement my go to place for getting things done!!!
I am totally disgusted with Lowes. I expected more out of them. I went and picked up supplies. I took a hacksaw with me to cut the rebar down so I could get it in the vehicle. I didnt know how difficult it would be. I am disabled Vet and just couldnt do it. I asked at least 10 employees if they had something that would help me or a plug close to the door and I would go get my cut off saw. Every ONE of the employees stated I dont no or No. Not one said let me check or tried to help me. As I was walking back in to get a refund on the rebar I told my pastor who was helping me that not one person out of 10 had good customer service skills. One of the employees overheard us and actually said go somewhere else. My pastor was flabbergasted as I didnt hear it. I wish I would have though. I will never step foot in a Lowes or any subsidiary or other business that is associated with them ever. I will also talk anyone I know out of shopping there.Shame on you lowes for treating disabled seniors this way.
I was able to find parts that I couldnt find at home depot
Lowes is the go-to place for home improvement projects and products. They always have what we need and want to complete the project.Using the Lowes credit card gives you a 5% discount which makes a difference for large scale projects and appliances. Veteran discounts are also applied when appropriate.Lowes building products are sturdy, of excellent quality, and last.At this location their restrooms are are useful for large groups, but are minimally handicapped accessible. They are not very wheelchair friendly. A typical wheelchair can be moved into the stall, but the door wont close for privacy. If you latched the stall door, you likely could not get back out.Using their electric power carts is a challenge in the restrooms. The big carts dont fit into the stalls, therefore you must be able to get from the cart outside the stall into the stall to use the toilet. The sinks are workable with a wheelchair or the cart.You would think that builders and architects would actually sit in the cart or wheelchair to make sure it works, especially in a building supply and home improvement place.Parking and entry to the building is easy. The electric carts are great and are most helpful for those of us with mobility handicaps and disabilities.We are returning satisfied customers.
Awesome, associates helped us locate the Aisles we needed And then associate there got us on our way
Store is clean and well organized. Staff very helpful in getting the freezer we wanted.
They must have people with lower IQ working weekends. I do phone sales here about 4 times a week. Its Sunday. I just pulled down around $3200 in lumber. Manager told me I had to bring it to customer service on the other side of the store to do a phone sale. Well guess what. She said she couldnt do a phone sale becuase she didnt work in pro services. But your a manager. Customer was paying with a debit card and is 84 years old who lives an hour from this Lowes.
Love Lowe’s! They have everything you could possibly need!
The item was instock. He got his military discount. They loaded item for us and we took it home.
I was doing some preliminary scouting around for our house remodel. The men in the lumber department were incredibly helpful. They listened to my ideas and steered me in the right direction and even gave great pricing advice. Im thankful for their patience and concern. I will definitely go back when were ready to start the project.
We Love our Lowes! Needed filters and paint brush cleaner this time. Had to ask 2 ppl for help and they both knew right where the items were.
I ordered an end table and called and asked if I could have the display because I had a total knee replacement and can’t squat or bend down now. Maria helped me get the display and loaded it into my vehicle for me. OUTSTANDING CUSTOMER SERVICE!!!!! Every company would be so lucky to have such an amazing employee!!!! Thank you Maria, you’re a doll!!!
Great store. Most everything you need.
I visited the Lowes in Granbury yesterday, late afternoon..the gates to garden center were all locked...entering main store..headed to garden center in need of paving stones. Long trek! A young man appeared his name was Randy, an associate. He loaded my stones on to a cart..and after paying..loaded in my SUV..placing a cardboard mat in car first, for protection. He was just the nicest and pleasant young man. He needs to be recognized for his great customer service! Lowes you have an excellent employyee.
It is a very clean store with people who go out of their way to help a customer. The lady in the garden section was above and beyond helpful to me when she pointed out a broken piece I had selected and even scanned prices of the different varieties to let me decide which I preferred. I am happy to go out of my way to this location.
Found what I needed to fix my sink and got a good deal on a flashlight I needed. No complaints.
Theyve got what I need when I need it. They a great small fasteners section where I can almost always find hard to find screws and fittings.
Today my wife and I went to look at some building materials for a project we are considering. I found a PAIR of work gives I liked So I bought them. I used self checkout, after I scanned and placed the item in the bag the young lady came over and pulled out my PAIR of gloves to make sure both had scanned. I was so shocked I didnt and couldnt think of anything to say. I felt embarrassed and humiliated. She came short of accusing is of trying to steal the gloves. The lore I thought about it the madder I got. I know she has a job, but really? I used to shop exclusively here, I truly love the way Lowes treats our veterans. My wife talked me out of returning those gloves right then. This is a very angry US veteran.
Nice clean store. Every employee I passed said a greeting, which is great customer service. Easy to find stuff.
Lowes is the place you can on for all your home improvement needs!
Stopped and picked up 20 concrete blocks and they loaded me up quickly
Difficult to locate items. Improperly marked isles after retrofit. Only reason not giving 5 stars. Very helpful staff though so we got everything we needed. Also! Dbl check returned/re-shelved items. We bought a table saw that was clearly returned and taped back up (last one of what we needed). Missing pieces and manual. Put us behind on a big job!
I looked it up on my phone called and ordered got next day delivery got sale price 30% off then got military discount 10% plus no interest for 12 months. Down part crew didnt level dryer came back two days later to finish the job other than that I was very happy.
Kimberly in mill work was horrible. I ordered a stoorm door and windows and during the process she acted like she didnt know what she was doing. I told her the dementions i needed and she still ordered them too small, she has no attention to detail and even forgot about a window i wanted to add! Thousands of dollars and now i have to start over. Lowes hires very uneducated people it seems. I would reccomend anyone shopping at lowes to go to curtis, he fixed my whole order and was knowledgable about everything including a wait time. Shopping at lowes from now on.
My wife works here and its a good place to shop
I have given this store plenty of chances to just be considerate and provide halfway professional customer service. Staff is short with you in the tool department, irritated when you may have a question about locating a product. Theyll tell you the product youre searching for doesnt exist (cordless 3/8 ratchet).They will become irritated when you ask to access the end cap theyre blocking with merchandise to be stocked. Lumber carts are always nowhere to be found. Asking about lumber carts, multiple staff (and customer service desk) told me to check the parking lot.They make it so difficult to spend money in their store.
If I could pick 0 stars I would. I tried to return Christmas lights that were still in the box in the Lowe’s bag and never opened. It’s Monday 12/28, the lights were purchased 11/22 and I have my receipt. I was told by by Michal Stranacher, Store Manager that he won’t take them back because Christmas is over. They still have Christmas trees, lights, and other decor out on the floor for sale. When questioned, Michael said you can still buy the decor but they won’t take it back for returns. He then asked me to leave the store. When I told him I would leave when I received my money back, he laughed and said I’d be standing there for a long time.This is the worst customer service I have ever experienced from a retail store. I have been a customer of Lowe’s for years and spent many thousands of dollars there. I’ve enjoyed the 10% discount they offer us veterans. However after this terrible experience in the middle of COVID and the Christmas holidays, I will never shop at Lowe’s again.
I had 2 separate Special Orders that went several days past due date and had to call corporate office on both orders( ordered on separate occasions). Corporate called supplier, both times, and was told the order was not in stock and they estimated 8-10 months before possibly filling order. Both items showed available and 5-10 day to get! Bull S***. If supplier doesnt have it dont advertise it !!!!!!!!!!!!!!!!
Got lots of plants soil mix and flower pots
Carries good brands, friendly employees, only thing that irks me is that a 6 pack of Scotts blue painters tape is 89 dollars when Kelly Moore has the same tape for 24
This is by far the worst Lowe’s in Texas, maybe even America. I have even sent messages that go without answers to the VP of the company on his LinkedIn profile about it. If weatherford or cleburne where not so far I would never spend another dollar here. 4 years of complete lack of leadership, proper training, employees who care and just general normal Lowe’s atmosphere. There have been less than 6 in 5 years of coming here I would call quality and all but 1 don’t with here anymore.
Love, love Lowes ! Everyone is helpful and cheerful! My husband & I are getting old & cant walk all over the store looking for something. All we do is ask & an employee takes us right to our needed product. My husband is a vet & we appreciate the 10% discount !
Bought a display refrigerator at a great price. We asked if anything was wrong with it besides the two dents and scratch on it. They replied, nothing else wrong with it. Bought it, picked up a couple days later as we were moving out of a hotel into a lease home due to our house flooding from winter storm. Rent a uhaul as to not to lay it down. Move it into the home, plug it in, nothing. Call the store, appliances finally answers phone, says to take it off display mode. I say, you cant, there is no screen lit up. He says, oh. Well it doesnt work then, just being it back, we will reimburse you. This thing is near 400 #!!. I call the manager Ronnie. Ronnie says , yeah, nothing else we can do, just bring it backNo offer to send anyone out, xall sumsung, or anything. Terrible custo.er service besides the guy named James, good kid.
I have a TERRIBLE experience with Lowes in Granbury after trying to buy plantation shutters it has been a total screw up and Lowes doesnt seem to own up to customer service. I placed order and PAID for the it but when it came to time to install the install brought half the order and the other have was wrong they are taking a long to complete this going on 3 months and its near impossible to get hold of management and if you call the regional office they dont answer, the voicemail box is full and the greetings tells you they are not open but the office hours are 8-5:30 ET.Lowes contracts this process of the shutter installs and dont seem to take ownership of the process. BEWARE doing business. I havent had this issue resolved yet ...
Lowes is always a fun place to go. They almost always have what I need.
I like Lowes. They seem to have a better selection in the store of fixtures, flooring, etc. Home Depot seems better on lumber and any building materials. I would give them a 5 but have ordered pickup items that was a slow process when I picked them up. Home Depot has been better on pickup at their store. I ordered some lumber and other materials several times and they had the items picked when I arrived. I have ordered items from both stores to have shipped to me and both went well. We use Amazon quite a bit but I have found that many items that both Lowes and Home Depot carry are less expensive than Amazon.
Wow, is all I can say. Karlyne is the best. She cut our blinds absolutely perfect. She went out of her way to help us. She is knows what customer service is all about!!!!! Thank you so much!!
Rhonda in flooring was lovely. She was so helpful, and really nice! Had trouble with the other woman in flooring and she was there the next day to help. We will definitely come back! I reccomend Rhonda so much! Kimberlly is not fit for the job at all!
I recently went to Lowe’s in Granbury in hopes of finding kitchen cabinets for a small barndominium. I wasn’t quite sure what I needed but when I described my building project to Karlyne, the cabinet sales specialist, she explained and showed me all the options. She was very knowledgeable, patient, and concerned that I was satisfied with my choices. Because of Karlyne’s excellent customer care and advice, I found exactly what I needed in a Diamond kitchen cabinet set. My experience at Lowe’s and especially the customer care service I received from Karlyne was exemplary!
It was hard to find assistance here and when l did the employee that helped me in the lawn section didnt know anything about lawn mowers. The prices were reasonable and the store and parking areas were clean
Worse shopping experience ever at Lowe’s in Granbury 10:00am Sunday morning and Garden gates are not open yet. My husband had to load 20 40# bags of soil on a cart and push it down all the way to self checkout. Yes, NO other registers open. He had to enter each of the items into register (no multiple buttons). Cashier at the end just watched and didn’t offer help. The “placed bagged item” light kept going off. You can’t place 40# items in baggage area. She didn’t offer suggestion, just yelled at me when I took a planter pot off the baggage area. Then she finally asked after we had done everything if we needed help getting it Outside! What a joke.
Just good old fashioned good service. Is very helpful people. The manager in the appliance department was wonderful. Outstanding
Can always buy what I need there. Love The gardening area there. The plants are taken care of and are healthy.
Lowe’s is great but had a counter clerk raise her voice to me and speak to me as though I was stupid. Very offended . Usually never happens but the person needs to improve her customer skills along with communication skills!
Extremely friendly staff, in all sections, Valerie & Michele at the checkout register always goes above and beyond in helping, and facilitating the experience. Staff always available to ask for directions, advice and tools. I have used their delivery service, when I bought several pallets of rocks to edge my garden, the driver was courteous, clean and on time each time. The store is always clean. The garden center is well replenished with all plants. I have also used in store pick up, by ordering online. The checkout was easy and took less than 25 seconds. If you are DIY person, this is the place to go for all hardware and garden needs!!
Super sad having a store meeting at 8pm preventing employees from assisting customers. The icing on the cake was watching us stand in line while the manager discussed whoever sells xyz gets a grill.
I just went in to get a few items for a project and I asked several staff personnel where I could find some items and each one of them was super friendly, very helpful and very informative. At the check out the cashier was most helpful. The store was.very busy but the staff was there and ready to assist. Great experience.
Its a great place the only negative thing I would say is when I went their was only two registers open and it was kinda backed up
Most of the time I am very happy with them. However, today I was unhappy. Took awhile to find someone to help me. Then I went through 4 employees to finally decide they were out of what I was after.
I was on the phone with customer service this morning May 1 for an extended period of time. The service representative, Tiffany, was extremely friendly, helpful and went the extra mile to satisfy my situation. I tried to do the survey at the end of the call but the phone disconnected so hope this gives Tiffany the credit she deserves.
Good choice of home building supplies. Nice plants in garden section. Employees friendly and helpful.
Waited in bath an plumbing department 55 minutes for assistance...even tried calling store an talk to a car an even they didnt answer... Got tired of waiting ...left items I plan to purchase in cart an walked out... Displeased..
We purchased an appliance warranty from Loews on our Whirlpool washer and dryer. We never used the protection plan. A salesperson told us we could get a refund of the protection plan refunded since it had never been used. He told us this since we were buying a kitchenaide suite of new appliances for our new home build. I phoned the customer care department on his good advice and since I called them after the 60 day grace period, which I didn’t even know about until today, they refused to honor their refund policy. We buy all of our appliances from Loews, not only for our own home, but for our rental business. Not any more. New Order - canceled! Goodbye Loews and hello Home Depot!
Great place to buy hardware and other accessories for house, ranch, farm and businesses. Always in stock, somethings can run low, so buy early.
Your local hardware store, for all of your home construction needs .
Eric was so helpful. He remembered that I was sick the last time I came to Lowes with my husband. He came up to me and asked me how I was feeling. I told him much better. He was glad. He gave me a hug. He asked us if we needed help finding anything. Very good employee 👍😊
Lowes is and always will be my go to place for tools and hardware etc. Except when I need a specialty item. I have owned Lowes Kobalt line of tools and they are excellent and have never failed me in nearly twenty years. Their customer service is great and I have never had a problem with Lowes.
Half of shelves are bare. No help from employees
Was a terrible experience only had one register open and alot of people in line to check out and they were only going to open one more register. I understand there is a work force shortage however management can get off their collective rears and help people out too
I can appreciate a store that appreciates veterans with a discount. They had exactly what we needed at a reasonable price.
Very nice Lowes. People actually ask if you need help! Not the closest to me but worth the drive.
Very disappointed in the Granbury stores online order curbside pickup. Ive done curbside 3 times - 1st time was very efficient, 2nd time took 20 minutes to get an answer on the phone, 3rd time I called the number 15+ times and never received an answer. I had to go inside along with other online customers. Took another 15 minutes and the excuse was that the 1 person doing curbside was on break or just ignoring the phone. The service desk employees were very helpful but very busy with other customers. This curbside service that is offered to protect your customers and to make shopping more efficient is not working well and needs to be addressed before you risk upsetting your customer base.
Sometimes we have trouble understanding the signs inside the store, the staff is generally good, but could at least acknowledge us as we stand at counter to ask a question...
Bought a fan about a year ago here. Got a protection plan for it (since it was a little more expensive than a standard fan). Had to return it because of a noise it started making. The young lady behind the counter was nice and courteous. She got my exchange made up and I went to look for another fan.Unfortunalty they were out of stock of the one I wanted. The young lady made me a cash refund right there. Great customer service and no fuss cash return ( with a receipt).
Writing this review in regards to the delivery service of our new appliances. Thank you Jacob for your politeness, customer service, and for keeping us updated and informed on what sounded like a very busy delivery day. It was very appreciated!
Amazing customer service! Had new fridge delivered to my new home and it didnt fit! They took it back with no issues and even brought me a loaner to use until my new one came in. Im a Lowes customer for life.
Wonderful. I called before going in to see if I could get lumber cut and I talked to Mark and he cut my lumber and advised me where to go to get everything else.
Lowes is a great place to shop. They have a knowledgeable staff, if a staff member isnt familiar with what you are looking for, they will readily tell you and find someone that can help. They have a fine selection from A-Z. A definite asset to the community
Just went to buy a weed eater. Got to the store around 8:15....asked about weedeaters was told someone would be sent to help. A few minutes later the young man that was in that dept came ,asked me a few questions about my use of a weed eater and pointed me to an awe some tool that I have already tried out and love! Oh and by the way i was on my way home in less than half an hour! If they are trying to turn their rep around as a store that gives you no help to a more efficient helpful place then they have gotten off to a good start. Keep up the good work!
I just got in town from working. I went to Home Depot to buy a deep freeze to fill up for my family and they were sold out. Home Depot even sold the floor models to help people out. But Lowes told me they will not sell me one of there floor models . Lowes does not care to help the working man. And the guy smiled when he told me he would not help .Stay away from LowesBobby Roach
Good luck finding anyone to help .. ever, long lines, meh, whats the use ..
They had what i wanted. The employees were helpful in helping me find what i wanted.
Placed an order online and took over 24 hours for order to be filled. When I called was told it wouldnt be ready til the next day when they had plenty of the product in stock at the store. I was also told they would call or email me when my order was ready and 26 hours later I still never received a phone call or email. So I called the store and they said it was ready. Once my husband got there to pick the order up it took them 45 minutes to find it because where they said it was located it couldnt be found. If i had to do it over again it would have been faster to drive to the store and pick it up ourselves.
Only one handicapped electric cart in the whole store. You may want to improve that, please. I enjoy shopping there but need mobility assistance like many others.
I would like to thank Kyle and Doug who helped me find exactly what I needed to get my drier cord attached... finding the right screws took time and patience. I really appreciate yalls help.......
Ive never had a problem here. Staff and friendly and knowledgeable. Just today, I bought a drill that the displayed price was 20 dollars less than what rang up. Staff quickly solved it and gave it to me for the advertised price. Will return.
Had a gift card and couldnt find anything to buy. Several of the plants are looking bad due to the lack of water. There was a person that was supposed to be watering who was hiding behind a plant shelf visiting with 2 other Lowes workers.
Im not sure why you cant find someone in the areas of each department. If you do find someone they have to call someone to assist you. Generally the person that you stop is busy with someone else already. I had to use the website to find prices for items on the shelves since those items were not marked. They also need to update where items are or have been moved to in order of finding items you need from the website. At least it put me in the general area to find things I was looking for.
Extremely difficult fo find an employee for help. Nobody responded when someone was called for us to assist and my husband ended up having to get roller stairs and get the giant heavy box down by himself. Manager seemed aloof and didnt seem to care.The only helpful and apologetic employee was Emily (blonde hair). Please give Emily a raise or a promotion, she was very sweet and was the only reason this wasnt a one star review.
Went in to pick up a few items in the garden center and proceeded to wait in line over 15 minutes, only to be told they were not accepting cash. After going to customer service they informed me that the computer crashed (yet they had been taking credit cards prior to that). Being lied to is worse in the long run than the wait. Customer service is totally lacking.
Apparently Lowes discriminates against pregnant women.
Waited 30 minutes and asked 2 different associates to please get someone to cut some plexiglass for me. No one wanted to help. I would not ever go to this place again. That was my first time in the store and I wasn’t impressed. It also seemed like the associates were avoiding customers on purpose. If u hate ur job then find a different one. I never did get my plexiglass by the way.
The guy there told me I would have to just wait, because the guy that runs the forklift was on a lunch break and since it was a holiday I would just have to accept that, very rude and unprofessional
Lowes treats you fairly. When you do have to make returns it is done with ease. Well always shop Lowes!
Great flower selection this spring.
I always find what i need at Lowes. They are better than Home Depot for certain things like compost and they are the only ones that carry texas native hardwood mulch.
Rhonda a cashier screamed at me because I said no one has ever asked for our veterans ID because we are already in computer and I replied back that’s how you treat vets literally over 27cents!!! She then started throwing around her vest and still hollering here is my name just go to manager my husband served 2 times in n Iraq, well mine was in Vietnam with agent orange and suffering with dementia now and he didn’t know what to do made him more confused , I felt bad for him because he didn’t understand but he pulled out his card , I did go to some woman (I don’t think she was manager material) but she said they changed the rules!!! Really I was in there 2 days before!!!!
They do in house remodels that are beautiful
Find everything I need and then some 😁 thank you Lowes, and thank you Rhonda in flooring who helped us with our flooring choices.
I got a key made. Service was excellent. Key works great. People were very friendly. I would definitely go back to Lowes if I needed another key.
Didnt have what I needed but employee tried.
Its lowes, you always can find something lol
They have whatever I need when I need it. Prices are great and service is not far away. Love it,,,,, go there enough that I know some employees by name, and they know us by name on sight.
Lowes has what I need at competitive prices. Plus, unlike Home Depot, they are more than happy to give a veterans discount.
Excellent experience 👏 employees are very helpful and stay with their customers until they are no longer needed.
This is our favorite home improvement store. We like it better than Home Depot. I like the way the store is organized.
I was planning a major kitchen remodel, but had a couple of false starts with Contractors. I finally approached Karlyne Van Daele at the Granbury store to help me design exactly what I wanted.She is extremely talented and helped me incorporate my Pinterest ideas into an actual floor plan. She educated me re: fit & finish, add ons, and different wood and door style choices. She gave me a realty check when she priced out the various components of the Project - which I did have to scale back.In the end, I chose a local Contractor who works with a custom cabinet maker, so I only used the floor plan provided by Lowe’s, but Karlyne’s work helped give me absolute confidence in my choices. Thank you!p.s. I did buy ALL my kitchen appliances at Lowe’s
I purchased the wrong product and had no issues returning it for cash. No showing my licence or waiting for it to go back on my card. Which is totally awesome, because I ran off without my wallet, and I live 10 miles from town!😂🤪🤞🤑
I went to lowes in Granbury Texas 4 times today trying to find the right solution for my flex pipe that was in my kitchen sink so that I could add a ice maker line and on the 4th attempt I asked Phyllis for her help and she walked up and down 3 isles 6 times just to find 3 parts that I had no clue about. I loved her dedication to customer service and making sure I found what I was looking for. We need more dedication like hers in every store. I personally nominate her to be the next employee of the month.
Actually had what we were there to get
Loss prevention all over you.didntneven do anything.chill out, bad atmosphere. Home Depot better
Checkout girl was quick and rude...and telling the cash register it was stupid. The clerks in the dept. I shopped did not speak and put up stocking barricades on either end of the isle while I was shopping and blocked me in.
It was a Lowes, which most people know are not known for helpful employees. However, during my 1+ hour visit, I was helped by 4 different employees who really wanted to help me. Blew me away!
Great customer service! Purchased online, email said it was ready, drive there and pick it up. Really like the email receipt!
Felicia, thank you for showing me where the signs were located. Traci, thank you for the speedy checkout because you recognized how much I wanted out of my heels today. Way to CLOSE!!
We go there to get supplies to do are adirondack chairs and we find everything we need at a reasonable price
I am happy that Lowe’s gives veterans a discount, I usually shop here first with that in mind!
Helpful staff clean well lite nice shopping exsperance
If lowes sells a certain chainsaw, doesnt it make sense to carry chainsaw blades for that particular saw. This is common at most all lowes in the metroplex. Sure have plenty of blades for saws they dont carry. Wake up. Oh yeah, 27 % on my lowes card. Im done with you all.
Customer service in fencing pretty good but because of technical issues checking out was awful and only 1 cashier stood in line for about 10 minutes wont use self checking Lowes isnt paying me or even giving discounts
Large selectionWell stocked shelvesKnowledgeable workers that were also helpful.Easy handicapped parking and restroomsCompetitive pricesEasy to locate
Went in with a defective trimmer after 10 months wear and tear, model no longer sold! walked out with new model! absolutely no hassle what so ever. very impressed and relieved!!!
Love Lowes because they support our troops and veterans
Might as well just shop online for all the help you get. And then to try and checkout with only automated stands that make you wait 10 seconds after scanning to allow you to say skip bagging for items that would never be bagged.
Nice and friendly employees. I will continue to shop at LowesThanks
Lowes is our preference of do it yourself stores. Easier to.find someone to help us but sometimes they dont have what were looking for.
Friendly people, clean and neat, with reasonable prices.
Went to buy a washer and dryer. None in stock only demos they will not sell. Internet sales dont demand wasted trips.
Great garden selection. Everyone seemed happy and all were most helpful. Lisa Peralto was very knowledgeable and i didnt seen rushed.
Exactly what you would expect from a big home improvement store. I prefer this store to Home Depot. The staff all seem more willing to help and the store has a cleaner feel.
Always friendly and ask if military and thanks us for our service. Great selection of product and home items. Could spend all day in there.
Seems like theyve scaled back on what they carry in stores, and moved a lot of inventory to online. Wish they carried more in the actual store itself
Needed a corded drill and found a Porter Cable for $35.It works great and I got the job done.I checked everywhere else in town and Lowes was the cheapest on drills and the employees were very helpful as well!
I like Lowes. Bought a pressure washer.
Went to get a light for my kitchen .walked into the garden area went home with bnb flowers for my garden forgot about my light.Do I love Lowes garden area I all ways get carried when I am thier.
When for plants, got some good deals and had a very friendly girl that checked us out.. also found a cool succulent called a fire stick..
Always extremely professional and courteous. The staff is highly knowledgeable and eager to assist with any project.
I was not happy. I could not find what I was looking for, nothing was in the right place. One man said he would get me some help from someone in hardware department, because he didnt know. But no one ever came, finally gave up and left without getting all that I came for.
Lowes employees actually asked if we needed help and were willing to help us find items. They seemed happy to be there.
The pro desk is top notch
Place was nice, helpful employees. However I did have to over 30 min to be helped.
Went in for house plants and all the ones they had were dead or on their last leg. I keep trying thinking they will get more in stock but I suppose not
Their stuff is to scattered out and you cant find nothing. Thats why I gave them 2 stars. Plus I prefer Home Depot.
Best service, know how,and want to of any home improvement type stores.
Stay away if possible this has to be the worst store in history I have had numerous problems from ordering products and never receiving a call to a rude lady that works the pro desk telling a disabled veteran that he could load his own 6x6 8 foot post because as she said anyone can do that again go to cleburne or another location
Excellent Products and Employees. I wont shop at Home Depot because of their Corporate Sponsorship of Low Moral Standards...
Helpful and very friendly. I have problems walking and they even asked me if I needed help out to my car. I always try to do things for myself.
Friendly and helpful employees
I really only buy mulch and compost amd the like. Inside i can never find anything. I prefer home depot
Good selection and prices
Hard to find someone to help us .no way to notify we need help. The guy in dept knew nothing he was new
I feel like Lowes always has what I need. This Lowes is no different.
Its is a good store but be careful with using their contractors i had one of them going thru my drawers in my house
Good selection... very low supply in electric dept.
I was able to safely recycle 4ft flourescent light bulbs (CFLs) here. Free of charge. 4ft and standard bulb varieties.
Steven was very helpful. We couldnt find what I was looking for, but he helped me out. Good staff, love buying local
Had to return some LED lights. No receipt but they looked it up with computers. No problem at all. Easy.
Great place to shop everyone was so helpful!
Just another big box store adding to the bs about lumber prices.
Love Lowes, they always have what Im looking for and this one even had someone that could answer my questions.
Low on employs but there great an friendly an clean store
They are so helpful
Its a nice diy store,but Ive been loyal to home Depot for years
LOVE me some Lowes... Always clean and orderly. Great sale on plant s 😁
Couldnt believe how organized it was and had very wide nice rows!! Nice store!
They saw me come in but the whole grouo of them were having some kinda meeting in isle infront of paint dept...no one ask if they could help me...
Several selections of grass seed and purchased one.
Organized. Clean. Helpful and knowledgeable staff. Shelves are stocked. Prices area decent.
Virgil was an amazing veteran who had the upmost positive presence and was very knowledgeable!!!
Very much the store for vets
We use LOWES to get our yardwork supplies and flowers. Knowledgable and helpful personnel!
Had most of what I was looking for, great service, good selection
Lowest has everything you need! The current trends in caulk in color that dries white and tape and bed procedures for pro repairs!!
Always has better plants than home depot.
Absolutely the worst Lowes I gave ever been in, no knowledgeable customer service, if you can find someone.
Another reason I shop Amazon. Scanners dont work, wont read barcodes, and products without bar codes.
Horrible service can never get help in the Granbury store the management do not care about customers or employees
Love it. Well organized. Helpful staff. Its my place to shop for construction projects.
Had what I needed, easy in, easy out and got my military discount.
Nice, clean place. Things are a little harder to find. Be prepared to wander around a little.
Rebecca helped us with a new refrigerator she was very pleasant.
Always friendly, helpful, and knowledgeable!Stop in for that one thing or your remodel. You wont be sorry!
While these folks are hard to find generally, when you do find one they are very helpful
Stuff you cant get at The Home Depot, larger selection in special items great service
Competitve pricing, quality products, helpful and knowledgeable employees
As always great people to help you and better then home Depot
Always have everything I need. From yard to plumbing. Can’t go wrong here.
Always kind and helpful.
Love it even more since I noticed they carry Craftsman tools😎
Just a normal Lowes, they all feel the same to me! All your building needs under one giant roof.
Well-stocked. Very clean. Extremely courteous employees. Veteran discounts are available.
Seem to always be able to find someone to help here and the paint counter ladies are great.
Gotta get the house winterized! Went to Lowes got what we needed & friendly service too!
Fast efficient service
They have about the same inventory as home depot and about the same enthusiasm. Nobody knows anything in this department they work in that department
Easy to get in and out of the store. Store and restrooms are always clean.
Total reviews rating 4.2
199 Reviews for Lowes Home Improvement 2023:
Review №1
2021-06-02I would like to tell you all that The Lowes in Granbury are really amazing people. I have lived at the Cresson Pods now for almost 3 years and even though i rent i love to garden and just do stuff in my small little piece of yard. I have spent well over $2K in the past 2.5 years at lowes for my little rented house and every time i go there i find the Lowes people are very helpful with my amateur gardening skills and many questions. Even though i rent my house, working on my yard keeps me Level from all the craziness that goes on in our daily lives. So when you go to Lowes, just keep in mind they are people too and be patient. The sad part about all this is that the property Manager is putting pressure on me to take it all down...i might have to move. Ugh......... I dont want to give up on my garden. Anyhoo thank you LowesUPDATE 5.30.21 YAY , the management and i came to an agreement and the garden and beautification of my rental gets to stay and so do I !!!!!
Review №2
2022-06-07Good selection of pocket knives to defend myself with. Helpful employees. I dont usually do home improvement but if ever the need arises will be coming here
Review №3
2022-04-19Never any KNOWLEDGEABLE employees around to assist and those that are simply tell you what isle products are located on...I guess walking a customer to an item and helping them pick the right product is outside of the scope of their work duties.
Review №4
2022-04-20Lowes is buy far the best place to purchase all of your Honey Do projects as well as the heavy duty projects! Thank you Lowes for your sales staff (experienced) & your inventory for our projects!! 🇨🇱👍🤠 Vic Kaufhold Jr
Review №5
2022-05-21Youre more likely to find what you are looking for here than at Home Depot, but it is still a crapshoot. Better off ordering online in most cases.
Review №6
2022-01-14Surprisingly empty of employees. Hardly any customers in the store. Took some time to get assistance with my sought after hardware. Almost looked as if the store was closed.When an employee finally arrived he was very helpful with everything I needed.
Review №7
2022-03-26Helpful staff noticed I was looking for something and asked me what I needed help finding. Nice change after getting used to having to hunt down an employee to ask at other businesses.
Review №8
2022-01-10With our bedroom and master bathroom remodel weve spent alot of time and money here. Youre going to get help instead of having to hunt someone down. There are several employees that stand out. Karlyne in kitchen design and cabinet area saved me alot of stress with dreaded color choices in the master bath. She flipped out a cabinet sample that matched my vanity and pulled me and my mess together in no time at all. She has some mad skills and a gentle nature that cant be beat. Another stand out is Zach. Hes back towards plumbing and bathroom hardware. Hes spent alot of time with us hunting down things on the phone and computer to get us what we want and love. I should mention their lumber is better, cleaner and doesnt get picked over and left out for that very reason. Another quick shout out to Kimberly in windows! I think shes new and yet shes on that phone calling, emailing and updating my husband on our windows and hes pointed that out to me twice during this project so it matters to him. When she said she was going to do something like email or call with each window project, thats what she did and even pinned down further by what time shell have it done! As you know, that is rare! My point is that this Lowes in Granbury hires QUALITY PEOPLE and you know, it REALLY makes a world of difference! Thank yall for getting it done and making it happen! We are very happy customers!
Review №9
2022-06-19I work here in the Lumber Department but after I get my CDL I will be delivering with a flat bed truck
Review №10
2022-04-09Always love lowes. If I had an unlimited credit card Id hit lowes first lol but ran in to get chainsaw to cut down a loose tree from all the high winds. I was approached while looking at them and was helped to find the right fuel, bar oil, and extra chains. Anything I needed. I wish I would have gotten his name but he was really on top of it that day