Identifies as women-owned
Yes
Mail & More on Brodie in Austin
Categories
Location on the map
Austin, Travis County, Texas, US
From the business
Service options
On-site services
Yes
Online appointments
No
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 512-282-1115
Site: http://www.mailmoreonbrodie.com/
Site: http://www.mailmoreonbrodie.com/
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:10AM–2PM
- Sunday:Closed
Comments (39)
I use Mail and More for all of my shipping and they are quite simply the best shop Ive ever used. Mike and his team go above and beyond to make my shipping easy and theyre always careful with client documents -- essential for my business.
If i could give this place zero stars, i would. the owner, kirsten, is rude and really unhelpful. with the post office on manchaca, the ups store on westgate, the two mailbox stores on escarpment and slaughter, you surely have choices. i would never make the choice to go into this location and give them my money again. choose wisely!
I have used this business for years. I have always been pleased with their service! And all packages have arrived safely and on time. I love that they have my name and frequent mail to addresses on hand. Thank you for a great service!
Fast, friendly, and knowledgeable. Had to send something to a PO box overnight, which only USPS can do and I didnt know. They hooked me up with what I needed to make sure it goes to where it needs to go. Would recommend. 5 out of 7 with rice. A perfect score!
Worst customer service ever! I normally go to the post office but decided to give this location a try. I shipped priority but the gentleman behind the counter did not allow me to pack or pick my own box. I stated I wanted a refund since I was uneasy leaving my items behind fir him to pack.I will not be coming back due to the service and the policy. I don’t want to argue with anyone when shipping my items. I also want to feel secure my items are packed and sent on their way. This gentleman did not give me a good vibe and his rudeness was not needed.
Went here to complete my I9 form. Staff were so friendly and helpful. I left with a couple other things!
Ill be honest, I dont usually write reviews. But since the reviews for this place convinced me to go here, I thought it was only fair. Usually, google reviews are extremely rude, and I only look at them for the entertainment value. But when I googled this place to see where it was, I saw that the owner had replied to almost every review. Which I think is extremely cool. So I went here, and the service was excellent. They took care of everything for me, including packaging and finding my best rate. If I have to mail another weirdly shaped package, Ill definitely hit them up again.
I like Mail and More. The owner and the employees have always been nice and helpful. I have a P O Box here and I like not getting a bunch of mail I dont want...just mail Im expecting. Ive removed the mail box at my home and the mail lady doesnt seem to like it. I dont care. If only Cosmo Kramer had known about Mail and More!
Not friendly at all. The man there was on his phone when I arrived and took my package and I said I need a receipt. He said nothing produced a receipt. I then asked if I could have a few Fedex forms and he said no with no explanation although there were Fedex shipping materials hanging all behind the counter which Fedex supplies to them. Will not go back.
Ship your packages somewhere else! This store is now run (since the end of September 2020) by a horribly rude and unprofessional woman. The store is understaffed (read a staff of one), and the wait time will be long. Its shocking to say- but Id rather ship out of the Mockingbird Post Office on Manchaca than from this location.
Customer service not the best. Its a hit and miss. The virtual box ends up being expensive if you receive many packages. There are less expensive places close by with no additional fees and less expensive for an actual box with very good customer service.I dont like to bash local business owners but its not hard to treat people right and provide service with a smile given the fact our patronage keeps the place in business.
I drive 10 miles south to this location when I need to ship items. This place has been outstanding. I have shipped odd items and have always had extremely reasonable packing prices and the time taken to find the most cost effective shipping solution.
Terrible Terrible Terrible! I went in and there is only one person in the store other than the clerk. He doesnt seem to be getting paper work done and is just standing there talking to the clerk. I wait patiently for the first few mins and then am finally acknowledged with a What do you need? I explain and he has me wait a few more mins. While waiting, I can hear them both talking about doing drugs and people being all doped up at this party or some ridiculousness. I blow it off and then finally get the paper I need and he disappears to the back. The other person is sniffing and keeps talking to either himself or me but I am uncomfortable so just ignore it. The guy comes back, is talking to the other person, finally comes over and uploads then prints my affadavit then immediately goes to the back again. I filled it out and waited another 5 mins for him to come back. He finally comes back, sniffling and wiping his nose and I said, can you email it once its notarized and am informed the notary isnt there even though I said I needed it notarized before. This other guest who is obviously tweaked out as well or on something is shoving his phone in my face and trying to talk to me in between rambling and ranting to himself. I am extremely uncomfortable at this point and just wanted to get the hell out of there. It was too late to go anywhere else so I ended up going to another notary on a different day. Had to scribble out the dates and then it was not accepted. So end up spending $12 on a $6 product because this person would rather snort meth in the back than actually do his job. I am considering calling the police. I contacted today to file a complaint and speak with someone else. Was hung up on 3 times. This person should be fired, put into rehab, or sent to jail. Completely unprofessional, unsafe, and just disgusting.
Weve been using Mail & More on Brodie for years. We appreciate that the owner is often on-site and the staff is always courteous & helpful. The after hours access is really convenient, too. Thanks guys!!
Amazingly nice owner and employees, they remember your face and try to make mailing as quick and painless for you as possible, with great prices as well. The new managment is doing great.
Thank you for always doing such a wonderful job on packing difficult items . Mike and the team are top notch and the prices for doing so are more than fair.
I called ahead and asked if a notary would be there when I showed up in 20 minutes. The lights were out on Slaughter so it took me 25. The guy was gone. Never told me on the phone he might be gone or that he was leaving. Note that the notary is not always present.
Quick, courteous and professional. Very kind staff.
Under new management! Goodbye Mike Mixon! Hello Refreshing experience!
The staff is very friendly and the store is always clean and smells good.
I love the convenience and the services they provide. The owner/employees have always been helpful and courteous.
I use this place all the time to ship packages back home and to drop off Amazon returns. Fast service!
Mike is always friendly and helpful. We appreciate Mail and More and the services they provide.
Customer service here leaves a LOT wanting. Bad customer service--delivered with sarcasm and rudeness.
Mike and his crew are great. Very knowledgeable and friendly.
Outstanding customer service and great prices! Fits all my needs!
Use them often and very pleased.
Great and quick service
Great service
Total reviews rating 3.8
39 Reviews for Mail & More on Brodie 2023:
Review №1
2022-03-31I had an awesome experience here! First of all it’s more like a cute boutique with candles, a great selection of cards and perfect gift items (many from local artists)- it’s way more than just a bland mail drop off.Super friendly staff were upbeat and service oriented. The kind of neighborhood place where they would know you by your 2nd visit.I used this location for an ID check and everything went very smoothly.Not sure about negative comments from a year ago, I had an excellent experience.
Review №2
2022-04-19The customer service has always been exemplary even when they are very busy. I like that if shes out of something she suggests other places! The gift shop atmosphere is fun, too! I will continue taking my business there.
Review №3
2022-04-27Not really sure how this place does business, but it is being used as a mailing front for a company that is selling CBD (or just taking money) via spam. Maybe the owners arent in on it but I doubt they dont know anything about it. New Health News and Thegraphicsgoddess are SCAM companies and the owners of their box should be reported. Dont like my negative review, remember this, When your quarry goes to ground leave no ground to go to, you are providing the ground and this is one of the few tools there is to take that away.
Review №4
2022-08-01Not so optimistic this mailbox will serve our needs. So far weve had lost mail, staff seems new and untrained, no package notifications coming in, random $1 charges to our account for PU of mail that hasnt gone over limit.
Review №5
2021-10-20Absolutely amazing mail service. Very conveniently located. The staff is so generous with the amount of attention and care very client receives. Lock on my mail boxes are always well oiled, I have yet to have a key get stuck once! Even if I accidentally leave my mail box key behind the amazing staff will verify my identity and open the box for me. They are so kind to accept small packages for me that may be stolen if they had not received the package. Staff is very personable and just absolutely amazing. The dog treats that are sold near the front Arely dogs favorite. The gift selection has been well curated to include gifts from all over Texas. Local gifts, t shirts, painting, Texas themed hats, greeting cards, candles, the list can go on! Regardless of what is behind the doors of Mail & More I always know I will be greeted with a friendly smile and a place I’m glad to call my local postal service.
Review №6
2022-02-03Edit: Spammer issue. Updated review star rating to reflect response from business. An intelligent response suggests they have taken all the action they can take.====Mail & More appears to be providing a spammer with a mail box or forwarding service. I don’t load the images in emails from unknown senders, but I received a spam email today, I presume more suited to more mature men with “ED” concerns.The links in the email are to a redirect service which goes to a Russian hosting provider. The “Dr Oz male enhancement“ email says I can unsubscribe (I never subscribed) by writing to them (whoever “they” are) at 9901 Brodie Lane Ste 160 Austin, TX 78748The spammer then loads the email code with a large number of Washington Post links that are not visible to the average person but very much an illegal spammer tactic. They offer an unsubscribe link but I don’t ever recall “subscribing” and I’m not visiting unknown business links (using Russian hosts)Mail & More, if you can identify the actual mailbox/forwarding “customer” you are dealing with here then (1) I’d reconsider service provision as you are now aware of the potential activity you are supporting. (2) Advise if you can help me with who your customer is, because I’m tired of their multiple spamming campaigns and I’d like to contact them directly.
Review №7
2020-11-09***DO NOT USE THIS LOCATION***This mailbox store location switched owners somewhere around the end of September/beginning of October. I have used this mailing store for three years and had zero problems with it over those three years. However, the new owner is clearly trying to spruce the place up and make it more than just a shipping/mailbox location. She owns the store with her husband who knows how to do absolutely nothing with the store. She is rude and extremely disrespectful. She would much rather do business with customers over the phone than with customers in the store. She never even acknowledged me when I entered the store. She continued her phone conversation. She never said hold on just a minute to me or the person on the phone. Her husband walked up to the counter area near me, walked back to a chair without speaking a word to me, and plopped himself down in a chair. I will never do any business or give any money to this store again. Its sad to see a store change hands from an owner with pretty decent customer service skills to this woman who quite clearly doesnt even understand the basics of customer service: GREET YOUR CUSTOMER.
Review №8
2021-06-19I’d give these folks here a zero star if I could. As I write, I have an international package that I shipped through them since April 12 and it’s still yet to be delivered. I called USPS and found out they charged a $24 premium on a $35 service. I’m cool with the premium if you KNOW the SERVICE options you are selling and can educate your customers. I called to ask about my package and the lady was soooo rude on the phone. Says that’s the service you chose and that’s your problem. Pretty much hung up the phone. I expect a little more than that rudeness if you are charging a 68% premium for just receiving my package and handing to USPS.Response:You don’t come to public and lie that you offered different options in a bid to defend your bad service. It’s no coincidence you have such bad reviews all pointing to your horrible services. I said what I said. Advice, better you employ someone who can be in the front office, you do the backend work because u obviously should not be in the service business. I could care less about the package, if it gets lost I’ll replace but there’s no substitute for good service. And to cut someone off the phone many times cause they don’t agree with your defense and hang up the phone to a paying customer is very very rude. Obviously you don’t understand that word.
Review №9
2020-11-14I love the changes since the new management has taken over. I have found many very nice items to purchase in the boutique area for upcoming holiday gifts for others as well as for myself. The staff is always courteous and attentive and take pride in paying attention to customer needs and getting packages out in a timely manner. I encourage u to check it out. It is far better than going to the post office.
Review №10
2020-11-11This place is run terribly! hire another person to actually help customers. this NEW owner says phone customers are equally important as in-person customers. as a regular phone customer of places, I generally agree. HOWEVER, if youre doing a lot of phone business and making people wait in your store for 10-15 minutes just to ship one package or buy a book of stamps, MAYBE just MAYBE you should add some staff to your location. YOU WILL WAIT FOR A LONG TIME AT THIS STORE! It will not be a quick in and out. Its like that interminable wait in a doctors office where you never get called back at the actual time of your appointment and you have no idea how long you will actually spend there for something that was supposed to be a quick in and out. perhaps in the time of a global pandemic, you should make an effort to get your in-person customers OUT of your store as quickly as possible in order to maintain a safe situation. Your phone customers are at no risk of contracting COVID. Perhaps in that situation you could take a number and call them back. BOTTOM LINE: GO TO THE UPS STORE ON WESTGATE. The NEW owner of this store has no idea how to provide customer service (maybe unless youre on the phone with her.)