Kerbside pickup
Yes
McDonalds in Alvarado
Categories
Location on the map
Alvarado, Johnson County, Texas, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Play area
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Salad bar
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 817-790-5721
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Other Fast food restaurant Nearby:
McDonalds in other cities:
Comments (199)
Always yummy breakfast burritos. The iced pull apart donuts were ok. I would not purchase again. Can get lots better at a 🍩 shop.
Used my deal for a Big Mac for $2.00 and a small fry. Got to the window and they had a Big Mac and 2 drink. Finally got the Big Mac and cold fries. I asked for a receipt so I could see the difference they over charged. She said it was basically the same because a small fry is $2.79. Its actually $1.59.
Food taste fine and came out prompt. Service was horrible. Manager looked annoyed that we didnt use self service kiosk. Soda fountain was out of serveral sodas. After we sat down the lobby attendant was very friendly and checked on us. Also the play place being closed still is ridiculous.
Honestly just tired of how bad this McDonalds is. If you’re able, wait until the next one or eat something else. I live here and love eating McDonalds, but this one is ALWAYS slow and/or wrong. I almost always get asked to pull to the side so that the employees can clear tickets and forget about me. I’ve had maybe one meal where everything was correct. I am literally typing this in their parking lot having watched 15 minutes of drive-thru people get in and out of line. It’s 2 in the afternoon. With? Corporate needs to come fix this one badly.
Just got a quarter pounder from here and the bun is extremely dry and stale like it sat out over night, and the whole burger is cold. Cold enough the cheese isnt even melted. Fast food workers want $15 an hour for this?
Always delish 2 small hamburgers and lettuce and tomato...however the lettuce was only a tsp each. It energizes me and I feel so good after eatting them. Thanks Mc Donalds!
Only gave it a one to write a review. This place is so unorganized...... Two poeple came in frim drive thru and have been out there for over thirty minutes waiting.... They asked for a manager and neither managers wanted to come and talk to them. Wii not be back..... Terrible service......
This McDonalds is not very busy, but always makes you pull out of line to wait for your food. For the 3rd consecutive time, theyve forgotten the dipping sauce. It also seems that the burger buns are not fresh
This is the worseMcDonalds I have ever visited! I dont usually write bad reviews but I have given them several chances thinking it was just a bad day. The employees treat you like you are bothering them. I visited once they gave me the wrong order and then acted like it was my fault. Another time they were out of tea. How are you out of tea? Its supposed to be brewed. Wrong it comes in a bag. This Morning I stopped and got a sausage biscuit that was so hard and old that I couldnt even bite into it. Then when I asked for a . Fresh one they didnt even apologize and again acted as if I was bothering them. No more! I am done with this McDonalds!! Do yourself a favor and go somewhere else.
Took exactly, 20 min to get my food through drive through, checked time on ticket. Its always a jumble mess here. Really need to get there place in order or there are alot of people that wont come.
Fast drive thru service on a Saturday night - even with custom food orders. Everything was correct & same consistent food. No 2 for $5 special this visit but there were some decent deals thru the app.
Ordered our food at 8:04. 8:38 we received our food. In the drive through!This place needs to work with their employees to teach them how fast food works. What a joke.
Sitting in drive through line now going on 30 minutes. Only 6 cars in front of me. Cannot leave due to garbage truck being blocked in. I know there is a shortage of help, but honestly will not return to this location.
This was quite the surprise 🤷♂️ never really had any issues with undercooked burgers here but this is just gross. Additionally, I wouldve thought it was ketchup but all I had on it was cheese and lettuce.
Very poor customer service. Waited 15mins for an item then was told finally that it wasnt for the coupon I had. I said Ive waited over 15mins for you to tell me that. So she agrees to give it to me, then proceeds to complain about me as Im walking out. By this vpoint my food I did receive is cold.Extremely unprofessional crew.
French fries dryed out and looks like they mixed refried with fresh, gross 🤢🤮.
I was just turned down service because I ordered a double quarter pounder with cheeseShe told me they were too busy and the staff was new so they were only serving chicken nuggets right now. I told her I could wait and she said no she couldn’t because there was only a few of them in there. No going back to that location
Walked in with my kid, took 10mins for then to even acknowledge us. Plenty of upset customers while I was waiting for my order. Perhaps new management is needed?
First, Im in love with their caramel macchiatos. Problem, I am told 90% of the time that the machine is either down, waiting to be fixed or not cleaned. (For atleast 7 months) However, gas is $4 a gal so I take my chances. I finally just switched to caramel iced coffee. The last 2 days, Ive been told they dont have any of that either. So, I have started going to Midlothian instead. The highlight of Alvarado is a newer girl working nights... She looks new to me and she works the window where she hands out food. She makes my favorite coffees perfect! I wish I knew her name.
Stopped through the drive through & the staff was very friendly & very efficient. The food is the same quality as any McDonalds you go to but was hot & fresh. The building had a nice exterior, clean parking lot & the speaker to order was clear & easy to hear & be heard by the person taking our order so no constant repeated your order or having it come out wrong. They also have an indoor play area in case you have kids.
The lady taking orders was pretty rude My double quarter pounder with cheese was halfway hanging out of the box and literally I think I only got about 20% of my large fry Ive been embarrassed for a restaurant before but this McDonalds right here definitely is the worst that Ive ever been to I mean if youre going to have rude employees you should at least make the food good
Tried getting breakfast and told us they didnt have anyone to take are orders so we left wont ever be going back there
Play area was closed. Had to order by kiosks which did not work. Out of several items. Forgot to give child toy in happy meal.
The last three timesI have been there for breakfast the English muffins were burnt so bad that I couldnt even cut the burnt part off with a sharp knife.....
24/7 my butt. Refused to take orders or explain why they are closed with employees inside. Will NEVER use this location again.
Ordering from kioks was difficult, but managed to complete. I felt rushed, so I didnt realize I didnt order cheese burgers. The Big Mac had a hair in it (long black hair).It was replaced, but oddly enough there wasnt an apology or anything close to that nature. When the replaced food came to the table, the person placed it right on top of the pile of cold fries that we had to stop eating, because the person had touched the box in was in. Wish we had went somewhere else this time. Over 15$ for something we didnt want. And these guys want 15$ an hour.
Havent been to a McDonalds in a while but decided to stop by today. In the past they were always pretty generous with their fries but today the box was barely half way filled. I ordered a big Mac and even that barely had any of the signature big Mac sauce in it
Worst service of a fast food restaurant I have ever been to. They were very rude. When they messed up my order at the window I got back to my house and the order was still wrong. How can you mess up a simple order?! I will never go back to this location again. They also put no ice in my drink! If you like McDonalds then do not go to this location!
Worst McDonalds I ever been to always have problems everytime I go but today was the worst
After an hr and 15 min waiting for my order, I have to cancel... never come back to this place, I promise you Im not the only one who has to cancel an order..
So after spending half an hour here trying to work thru the poor English comprehension, had to get our food remade twice after coming in for the remake anyway. In between all of this horrendous customer service from the hourly workers and finally making it to the point where I thought we were gonna get to leave, but then a flying cockroach ended up crawling through my girlfriend’s hair. I got a video of the cockroach and I’m pretty amazed that a refund wasn’t offered for the fact that they mess up our order more than the MR hatechild of Taco Bell and Charles Manson. Uploading video to YouTube.
Kind of upset. I ordered 6 doubles and small fries. One of them were sausage patties instead of hamburger meat!
McDonalds is always a good stop, especially when the apple pies are 2 for$1.00. I love their double cheeseburger and the fries were really fresh and hot. It was also an easy stop right by the highway so it didnt take long at all.
I sat in the drive-thru at the order receiving window for over 45 minutes waiting for 6 cheeseburgers
This is the second time I have waited over 45 minutes in this line just to get to the window and they dont know what I ordered or have it up on their screen and I have to completely order again and wait 30 more minutes for them to make my food if you cant find people to work there you need to shut this place down dude cuz next time Im going to pop up in the store
Ordered large fry but was received much less than a full amount so it was more like a medium fry in a large container
Having three kids amid many McDonald’s across Texas and the United States. This is by far one of the worst I don’t even know where to begin they have two screens for ordering yet only use one every single person is asked to pull up to the curbside pick up management is nonexistent the food was cold literally will never come back to this location. Whoever the manager is should be ashamed that they called this a productive business. It’s restaurants like yours that make us laugh when employees demand $15 an hour
Went inside to grab food to go because the drive through line was really long. It took over 15 minutes to get a burger to go.
Amazing customer service they seem supportive of the fact that I have severe social anxiety and use the electronic thing that you see when entering the restaurant (forgot what its called.).Edit:it took awhile to remember the word I was looking for was the kiosk.
I would leave a no star review if I could! They have no customer service I was there at noon on 11-20-21 and witnessed the worst customer service I’ve ever seen in my life!!! A lady and her daughter came in today to order and did not understand the kiosk. She asked for help the lady at the register literally told her unless she used the kiosk she was not gonna take her order! The lady didn’t get it! Customer service Mac Donald’s shame on you!!!! I walked out! I won’t go there even if u pay me!!!!!
Horrible service. We were greeted with the employee saying all they had was chicken nuggets and French fries and they could not take our order unless we had cash
Drive thru is quick and so far everyone has been very friendly
The WORST McDonalds. Everyone working acts as though they are forced to be there. Wait time is ridiculous and food is always cold! We rarely come to this location because the food is always wrong and cold. We usually go to Burleson even though its out of the way, but this evening I figured what the hell. Its been 6+ months. Maybe its changed. Nope! Still the same poor operation with no pride in providing decent food or service. I will never throw away my money which I work very hard for in customer service myself at this location again.
The Mcdonalds in Alvarado has got to be in the top 10 places to never visit. Use some extra gas and drive to Burleson or Mansfield. They are super slow, always mess up your order and dont listen when you place your order, or they are out of items constantly. Me giving 3 stars is being generous. They do have friendly staff however.
Was traveling, wanted food and a restroom. Doors locked closed tighter than a nuns legs. This pandemic paranoia is getting out of hand. If youre that scared, stay home, let the rest of us live our lives.
McDonalds is still the same gets the job done at a cheep price don’t forget to use the app to save even more money!
I stopped by there last nite thinking its Ill grab something real quick jump bk on hwy.. Not at all it was the best of the worst for a drive thru ever. It was about
Rude employees drive thur taking 15 min to order have had many problems coming here this is close to my place might start going to other locations farther from me because this place is ridiculous
We asked for all large drinks, they gave us medium. They also forgot part of our order and what we did get was cold and stale. The lady who brought our food out was very odd and creepy just staring at us and when she dropped our kids toy on the ground continued to stare at us longer before saying “oh wow I guess I’m just dropping things today” very slowly and calmly. Very upset about the food and an overall surreal experience with the employees.
They only let you order from one screen and not from the counter at all. They let several people including myself stand in line for many minutes while they tried to correct numerous peoples orders. I then ask if anyone is going to take our orders and she said its all done on one of the touch screens. I asked then why does it read place order here above the counter if we are not allowed to and she said nothing. I wish I could leave one star. This was my favorite McDonalds and I dont think I will ever return! Service has been going down hill for months.
The coffee and breakfast biscuits are good. I have one complaint about an elderly lady at the drive thru. She always flips my drinks as if she passing my a blizzard from dairy queen. The food is good but the associates are weird.
Alvarado, Tx location today 11/9/21. Drink left off order. Discovered this at 2nd window. Very, blatantly rude employee told us to check our receipt because there was no drink ordered, and Closed window. Then when she finally came back to the window, she told us we had to drive around and get back in line to order the drink we wanted. She said we could not do that or pay for it at 2nd window. Again snapped window shut. We went around ordered drink came to 2nd window after paying and same woman was there. I then asked for mild salsa to go with food from first order. She handed out hot. I told her no. I want mild. She handed more hot. I said no no no. MILD. She finally said Well you should say mild when you want mild. I told her she was very rude. She then told me I was very rude a d snapped window shut. Never have this kind of issue with ANY customer service employee being this completely toxic and nasty. Such a terrible thing to have happen as a customer.
I asked for my 2 orders to be separate bags, because I had 2 kids going to different events. She gave me a bag with my meal and put a extra bag to do it myself. I was shocked... then they didnt give me my complete order. But I was already late. So one kid ate and one didnt. We are back to going to BKing. I dont mind paying 10 a meal. My boys love to eat. But I dont get bad attitudes, and I get 100% what I ordered. I will go back to Mcdonalds, but as a last resort.
Ordered online and waited 15 minutes curbside, go in to check to find my food sitting there mixed with another order and missing drinks. Also visited a couple weeks ago and they forgot my fries, didnt notice until I got home and had to go back. Both times all I got was sorry with little care behind it.
Went by Thursday around 5pm the lady asked me to order at kiosk, they were shorthanded and would make it easier for them. I ordered an Iced Coffee and a Cheeseburger. 15mins later they tell me they ran out of Iced Coffee I leave with a refund. Monday I return about 4pm and they ask me again to use Kiosk still shorthanded, before I do I wanted to make sure they had iced coffee, they did not. So I tell the lady I would like just a soft drink and she was very rude and said well its going to take a few minutes she wasnt doing anything but preferred not to take my order. But she was very pleasant with white couple infront of me. She had me standing there for 5mins before I decided to leave again with no items. TRAIN YOUR MANAGEMENT BETTER. If your managers are treating customers this way I dont want to imagine how youre crew members are treating the rest of your customers.
Employee was not good at listening to the order made but its a fast food place with teenagers. I didnt expect them to be good communicators.
I have loved McDonalds from time I was a child and I still love it. But one time I was not happy with them because I didnt not get my hash browns.
This Mcdonalds let me down. I ordered at 7:46am and watched 23 cars come and go through the drive through. I waited 7 mins and went inside and the manager said we just got your order a lie. I went back in at 7:59 am after the drive thru had come and gone at least three times. And once there was no drive thru orders I was allowed to get my 2 saus bisc and 2 hash browns. The customers in the lobby were complaining that they had to wait as well. Watching the drive thru roll in and out. I informed the lady (and its all women crew which is very discriminatory) that it took 13 minutes to get my order and she just mumbled and walked away without a response.
Where to begin well first off they jumped my fries into the bag upside down so fries were everywhere. Then I open the carton for the crispy chicken sandwich and not one of the tomatoes is on the sandwich its all over the side smeared man I need to smeared on top of the bun all on the side to the carton very very little on the actual chicken sandwich. And did I mention that I think they pulled it right out of the freezer put it right on the bun and put it right in the bag
I just bought a number 3 only to realize the middle of the meat was REALLY pink🤢🤢 I dont think Im going to be going back there any time soon.
Long line, skeleton crew, cold unsanitary food, available staff intentionally moving at a snails pace.
Fast efficient service at this McDonalds always. Recommend the place.
I worked at McDonalds , it sucks there . severe food that is cold and old, never clean the restaurant, coronavirus is there still want u to still to work when u are sick with the virus. The GM dont care u are sick or not, she always on vacation the gm is
Im not a huge fan of McDonalds to begin with, mostly visiting for breakfast. This location is pretty good about quick service in the drive through, and has rarely gotten me an incorrect order. That said, its McDonalds, so dont expect what you get to look like the picture on the menu, and the fast service trade-off is that depending on the time of your visit, you may get something thats been sitting there a while.
Can I give 0 stars? This McDonald’s always has problems, please fire them all and get competent people
They often have a hard time getting orders right.EDIT 4/22/22: Apparently they dont have anyone running curbside orders out anymore, because I had to go into the restaurant and wait to be noticed before I received my order. If there was another McDs in a neighboring town, I would take my business there instead.
Typical McDonalds fries were cold. Service was slow.
Very slow. Appeared the window was all that was served. Coworker went through the drive thru, I went inside. Coworker got his food, and was on his way; before I received my order. Mind you, I was the only customer inside
The drive thru lines are extremely long when we pulled up there was no one ready to take our payment. Then we get our food ask the girl for ketchup & sweet and sour she said ok but there wasnt any. The fries were old & hard as a rock. This is the last time for this place.
Okay, I eaten at McDonalds across the country, and all of them are generally the same. Same SOPs, same food. With that said, I have never had a half-raw double quarter pounder, and literally uncooked fries. It was like it hit the grill snatched off and then the fries were dropped and then pulled back out. This was Different Real Different. I visit this store quite often during the day. First time on night. Please fix.
Waited over 20 minutes for food in the drive through, after we ordered. They gave people behind us their orders before we got ours (they had us wait in the waiting area and no we didnt order a lot of food, just two burgers and a happy meal)
I usually dont write negative reviews but this was one of the worst experiences Ive ever had at a fast food restaurant. I was going slow and the girl still said hold on and still got the order wrong. Then when I got the window I turned away for a second and the girl was so impatient saying here you go. So rude. I also said mayo only on the happy meal cheese burger so what did I get? Ketchup, no mayo. Gross. And I asked for double fries and only got one. I know it doesnt matter to management because theyre so busy but definitely will be avoiding this location and just go on to Burleson. Both are much better, more courteous, and seem to be more intelligent.
2/1/21 go through drive thru get food, waiting on drinks which was 2 large half sweet teas and a large unsweetened tea. They had no unsweetened ice tea. The girl asked if we wanted a coke. We say no and she walks away and a few minutes later I assume the manager comes and hands me $1.08 and closes the window. By that time my food was cold and the 2 other teas are fully sweetened. Id say this store is the worst managed store Ive been to
This Walmart lacks professionalism. Please work with your team to be more attentive to your customers.
Mc Donalds has become very overpriced for fast food.
Mcdonalds is McDonalds and basically the same food everywhere. But the staff here are the best you can find. Always friendly and going above.
Gotta be the worst McDonald’s Iv ever been too. Every single time it’s been a bad experience with having to wait 30+ minutes in a parking spot to have gotten the order completely wrong.I understand mistakes happen and usually don’t let these small things bother me but to be given a completely burnt mc chicken and burnt buns i just don’t understand.
Couldnt get any apple pies at 530p on a Thursday, didnt get the ranch or apple juice in my sons happy meal, and had to stop and throw away the two sweet teas we bought because they tasted rancid. Im usually pretty tolerant, but this was a terrible experience.
The Worst service ever I was the only one placing a order 10 employees walking around on their phones I was standing there for 13 minutes till this kid asked me if he can help are you kidding me I will never go there again
For a store that advertised being open 24 hours, they are always closed early in the morning. And when they are open, they never accept debit cards. Cash only. How is this possible? I rarely carry cash. Worst place to go. Most of the workers are rude and unfriendly. Will find somewhere else to go.
The drive through is sooo slow. 30minutes to get 3 burgers and chicken nuggets. Who has time for that, is that not the point in fast food? I could drive to the Burleson location and back here before this one can get you your food.
THE ABSOLUTE WORST SERVICE I HAVE EVER HAD. Sat in the drive thru for 15 mins, finally ordered, sat in line for another 20 mins. Got my food and the hamburger was still frozen in the middle. Employees are very rude. I will never go back to this Location, I am surprised they are still open
Never have half of what’s on the menu in the morning always ably cash food half cooked
It was not good. No communication between employees and buyers. Employees with hair hanging in front of their eyes and walking right by the food. All three meals were cold and one burger had to be replaced as it was hard as a rock. Very unsatisfying meal.
Has brown was cold as ice,coffee didn’t have taste and the food was colder than winter. Won’t be coming by this McDonalds again.
They always get my order wrong. And today the lady a the window was very rude to me when she gave me someones elses order I gave it back and she said what did you order be I could tell her she gives me a mean look and asked again. And again they messed up my order.
I ordered food on the mobile app. When we got there it wouldnt let me do a curbside pickup so I chose pick up inside. When I walked up to the door they told me the lobby was closed and I would have to get in the mile long drive through line. I dont know if it was the restaurants or the mobile app. Halfway through the line my mobile order code disappeared. When I got to the window they told me they didnt have a mobile order even though I had already been charged for it and I had to buy my food all over again. I basically spent $40 on food that had been charged $30 for going through the app with my coupon. When I got home and check my bank account I had been charged for both orders. So far there is no way to dispute orders through the mobile app the manager at this location told me to wait a few days and see if the charge fell off because if they didnt give me a mobile order it shouldnt charge me. What if they gave my order to the wrong person I would still get charged.
Last two times I have been there was served cold food. First time a cold McGriddle that that did not even have melted cheese. Second time on 11/7/20 and was served cold stale fries. I wanted a shake and the machine was busted. I tried to call the manager from the parking lot and the phone was busy. Go somewhere else for food.
Really, we wait in a parking spot #1 for coffee, at 5:00 in the afternoon on a Cold day you know McDonalds has really gone down hill so far, out of 5 McDonalds not 1 of their shake machines were working. Their restroom 🚻🚺 s always lacking help. Just close the places and start over! Really All of them. - - -⭐
Worst place, horrible oatmeal’s and horrible workers. Never would come here and don’t recommend you too eather
Cant get an order right to save their life and the management and staff are beyond rude. Do yourself a favor and move on to somewhere that doesnt screw up your order or treat you like S***.
Every time I come to this McDonalds or any of my family members come they never have ice cream or Frappuccinos or smoothies. When I got to the window today I finally asked why this is always happening the lady informed me that there only a limited amount of drinks can be made by the machine has to be shut down so it can clean itself. So I asked her what time does it shut down she said 2 oclock. Are they serious 2 oclock. So just take them off your freaking menu I would like to know who the GM and the DM is for this store. And I would also like to know if you know your Aware that this is going on at this location.
As always a disappointment. The only thing that this MCDONALDS has that is worth more then 2 stars is 3 of their employees. And only 3. The rest are rude, unprofessional, and lazy. They should probably remember to turn their headsets off before they start speaking badly about the customers, especially with new customers in drive thru that can hear. Also Im pretty sure that if covid hadnt happened, their store would be very poorly cleaned as their bathrooms definitely were. Sidenote: MCDONALDS!!!! YOU NEED TO LOWER YOUR PRICES SINCE YOUVE LOWERED THE QUALITY OF YOUR FOOD!!! $48.00 For 4 meals, lower end long time meals at that, and an incompetent order taker that was so rude and disrespectful that I as a mother would have gladly slapped the $*!+ Outta him, like his momma should have.
I order 2 cheeseburgers, No pickles & No onions. Along with 2 Apple pies. The apple pies were dry, hard, & sitting on the warmer all day. One of the burgers I ordered was completely wrong. It had onions on it with no cheese.
Ordered two breakfast burrito meals. The burritos were wrapped sloppy and extra cheesy. Hashbrowns were nice and hot, but they were very greasy.
My order: a big mac combo, medium dr pepper, mc chicken, 2 happy meals; chicken nuggets, fries, and juiceWhat I got: quarter pounder, medium dr pepper, 3 mc doubles, 2 happy meals; cheeseburger with pickles, onion, and mustard(which my sisters hate), fries and juice
We ordered tea and they gave us a powerade. If he had let us know they didnt have tea we wouldnt have gotten a drink.
Thank you McDonalds for letting your customers continue to use the restroom. I am a driver and it has become increasingly difficult to find a place to stop and rest.Clean store nice employees and hot food.😁👍
Ordered a 6 piece chciken nuggets. Received 3. 😒👎
Just sat in line for an hour and still didn’t take order .
I dont know what is wrong with the lady who works overnight but she can never get my order right. My drink is ALWAYS wrong. My fries are always half cooked This time she asked which order was mine. I was the inly car in line. She is argumentive. Just an awful experience when youre headed home from work at 2 am and exhausted.
Honestly we hardly dine here, but my Qtr pndr was excellent. The fries however lacked salt, and the chicken nuggets were spicy, i dont know if the recipe changed or they fried too many spicy chicken patties in that oil. My daughters were not happy Bout their Happy Meal and who knows now when we will return. The toys featured were not given, another minus. But staff was friendly so I just hope these issues get looked into. It would be nice to come back
I do drive thur only and I have to say this McD gets me out faster than any other fast food and my fries and burger are always HOT! I hate cold food!
Food is cold every time I go there and I go there 1 time a year just to see if the food is any better and no its not and the service sucks as well took 15 minutes just to get my food and there was only 4 items
If you order in the drive thru they will never get your order right. This place NEEDS a better Management to run this place. I dont understand how fast food employees want $15 when they can not get your order right.
Ordered and paid for double bacon biscuit and still had to turn around and go back and get it.. failed to put it on the biscuit I paid for. Then smarted off about it when I asked to get the bacon I had paid for.Grrrrr. Ppl
The people here are the rudest most obnoxious bunch Ive encountered they screw up your order and say your so rude by saying I did not order this Ive been here 25 yes and Ill never go here again as long as I live Im done with mcdonalds
A typical McDonalds experience. You know order, pull forward and check your bag and receipt before driving off. If you ordered anything not as- is, probably best to check that too. Thats just standard at any fast food place though. The food was hot and fresh and the wait time was to be expected as it is near a truck stop as well as being off the busy highway.
Great place! Good food! But sometimes packed and orders may take a while, but if not your food comes to you fast.
Alvarados Mc Ds is clean and fast service. Food quality is consistent.
We ordered food at this McDonald. We were told to move forward, gave us our drinks but not the food so after they brought the foods the orders was not correct so I went inside this fat girl wanna be blonde tells me that I paid for only 2 fish. I told her I paid for 2 combo & extra fish & I got 2 fish & 1 fries. She yelled told me to lower my voice I told her what the heck . I wasn’t yelling but now I am about tooI asked her name she walked away to the corner & would not come out, bc she new what she had done was inappropriate & no one would give me her name & she wouldn’t come out finally Rebecca the store manager comes out I even asked her for that girls name & she said she couldn’t give me her nameThis person doesn’t need to be working around people she needs to work where she is not associated with people bc she doesn’t have any mannersMainaz Staggs
Its McDonalds. No issues with drive thru. Have not had no orders in error after visiting quite a few times. No issues recommending this McDonalds.
No. Just no.I ordered a Quarter pounder, no pickles, sub mayo, add tomato. 2 chicken sam, plain/dry. 2 med fries.What I got was disgusting. QP was just meat and onions. (?) The bread on all my food was hard as a rock literally couldnt chew it. Our fries, COLD as a freezer. I went back through and asked for a refund, I was refused. I settled on a re make, I got the same old bread bitten burger back with tomatoes and mayo slapped on it. Fries given back half empty still cold. I wont go back. Thats just nasty to serve cold food and none editable bread.
Everything with our order came out great🙂
Busy spot they really try the best. Whom ever is in charged of inventory should definitely order higher quantities since this McDonalds gets so much traffic.
If I could give a zero I would I waited 10 minutes for a simple breakfast sandwich and frap, I was in a hurry to work it wasnt packed so I had to leave I called 5times to get a refund and no one answered I swear I hate this place its always slow
They parked me and forgot about me. They clear your order off the screen to save drive time and work off paper receipt. I set there 20 minutes before I went it to get my food which I then had wait on them to make it. Never again!!!!!!!
They dont listen to you when you order, had to repeat my order 3 times. They dont offer any type of sauce or let you order sauce when you order nuggets. Person at second window tried to make me pay a SECOND time for my order and didnt know what my order was!?!?! There were 3 people total in entire store ordering food! Really?!?!??!
Really good costumer service food was really well done cookies were baked freshly 👍👍👍👍👍
The crew was nice and quick in the drive thru, morning shift. There is currently some parking lot concrete work going on and makes it difficult to get in and out.
Its OK, the line in the drive thru moved quickly, the food was standard McDonalds.
They absolutely suck always out of everything
Theres been 3 times in this last month that i have went to this establishment. Terrible times all 3 times from bickering between employees and them taking it out on customers to just blatant disrespect, everytime i have went through they have always had me come back because they forgot something. Then are rude when giving the order items that they miss. Sassy and stingy about sauces as well. If it wasnt for the convenience of its location it would be out of my inventory. They need some help there.
This location has continually gone down hill. It would be faster to drive to the Burleson location and back then to sit in this drive through. All methods of ordering take an unreasonable amount of time.
Worst service ever!.... they honestly dont care.
Went and got an English McMuffin from this location this morning. It was so nasty after just one bite I threw it out. The muffin tasted like they just opened the pack and threw everything on it.
Ive been to this location and number of times each time has been slow. I was in the Drive-Thru and it took them 20 minutes from the time that I got in line to the time I got my food. Just from making my order to them taking my money was 10 minutes. The food itself was okay but to wait that long for just barely warm fries not good. If you can hold off for another town go to a different McDonalds!
Just went to this fine establishment to pick up some breakfast for my wife and I.I am concerned about the future of our world, as people that are old enough to work do not seem to know the difference between sausage and bacon. They knew how to charge me for extra bacon, yet do not know what it looks like.Get the damn orders right.
Order a mocha frape, when giving it to me it had caramel drizzle so I told the lady I didnt order a caramel one. She said ohh its the mocha just the top part is caramel. Umm no i order what I ordered. So they made a new when I get home turns out they just took the carmale drizzle off to put exchange it for a chocolate drizzle, because the whole thing tastes like caramel. 🙄
Just wanted an ice cream cone, it was the smallest ice cream cone Ive ever seen I asked if I could get a larger one and they said this is how they always are even though everyone Ive ever gotten was significantly larger.
I come here often and every time I do I tell myself Im not going to come back. They get orders wrong all the time, the wait is longer than any other McDonalds I have ever been to all the time.
App wasnt working yet food was hot when it came out and the app did pay for the meal by the time we made it to the drive thru window.
Cameron the employee was very helpful with the new ordering system. The play area was exciting and clean for our boys. The food was fresh and delicious. When traveling through again, we will definitely stop here again!
They will not allow trailers to go through the drive thru so I went inside to place my order. I decided to sit in a chair because they were taking a while and a lady in a purple shirt behind the counter said very rudely to get out of the chair so I got out and continued to wait and got my food and left and it was cold and wasn’t good at all definitely won’t go back till this gets fixed!
Placed a mobile order to pick up in the drive thru. When we got to the speaker the employee asked if we had a trailer. We were towing a car and the employee told us to come inside to get our order if we had a trailer. We told her that we could make it through the drive thru just fine and she told us we still had to come inside to get our order. So we drive thru the drive thru to the parking area. All the doors were blocked to the lobby except the one next to the drive thru. Came inside and was told the lobby is closed get out. Finally got frustrated and yelled at the employee about getting told to come inside and then yelled at for coming inside. Had to wait outside in the parking lot for them to bring us our order, and it was burnt. Imagine that...
They are a hot mess I ordered a curbside order and no one ever came out to give me the one drink I ordered. I ended up having to leave without my order because I ran out of time!!!
I understand not everyone loves working overnight but wow, just the rudest crew overall Ive ever met. One woman in specific but I didnt catch her name. Made us wait forever for our nuggets to cook & when we got them the inside was still cold. & the rest of the food made me so sick after anyways. Would not recommend this location.
Slowest McDonalds Ive ever visited.
We order food through th app, waited outside 15 minutes, when we finally got it the order was all messed up. Took another 10 minutes to get it right. The place was pretty busy, no hand soap in the bathroom.
Burger was hot french fries excellent service very very slow went inside took 15 minutes for order to be delivered
On 07/01/2021 the skinny tall hispanic kid with the red hoodie and sun visor was wearing plastic gloves and pulled up his pants and rubbed his hair and continued to handle food and drinks without replacing the gloves or washing his hands that is discusting.
They got my order wrong and when I tried to pay for and get the item added to my order they said they couldnt do it at the second window. Thats ridiculous. They made mistake and by that time the line at drive thru was huge. I wont go there anymore.
Really nice if you need something to eat fast or just a spot to chill with some friends. They have service kiosks which can be hard to use, but if you do it right you wont get your order wrong. Dont come here with a large group of people because it will take to long to order, unless you do it independently.Great new kids area. Your kids will want to spend hours here. Decent wifi
Just went through the drive thru and was told that they open at 6 Ive definitely gotten coffee here at 5 before I dont know why theyre lying or they need to update their hours online
Had the bacon smokehouse with a beef patty (signature dish) and it was definitely the best burger Ive had at any McDonalds. However, the staff forgot to put the second burger in our order. We drove back around 10 miles because we had taken it to go. When we went back, the cashier was not sorry nor did she say anything about it. She immediately handed the burger that was sitting by itself on her side of the counter. Poor customer service on her part. However, there was another lady who was finding it difficult to communicate to this family who only spoke Spanish. She went ahead and asked them to wait and got someone to talk to them. So Ive mixed reviews about customer service. I dont want to jeopardize that cashiers job by mentioning her name but itd be nice for the manager to teach a few things on customer service to all their staff.
Went through the drive thru after 7 PM on a road trip and it took a long time to get my meal. I was asked to pull over to the side and I waited for 20 minutes for my order to be brought out. Thats longer than some sit down restaurants and is not acceptable, especially at the drive thru I asked for a chicken sandwich without vegetables, and they got it wrong. Would not recommend.
Bruh i asked for big mac and honey mustard sauce and waited 10 minutes for them to bring it out and they forgot! like gosh sauce did essential with mcdonald’s food!
Over two weeks. We stopped for breakfast at Mickey Ds 6 times.We have found that they have forgotten the simple people that just wanted breakfast and have added so many new and spectacular menu items that even those people could not get their service or their order correct. We plan not to visit those tarnished golden arches ever again.
I hate that this is the only McDonalds in the area. Its always dirty, the customer service is meh, and the drive thru is horrible. Ive been waiting for my food for 15 minutes in a parking spot. Within these 15 minutes, Ive had 3 different employees come to me with different orders asking if it was mine. I was given my daughters food and our drinks before asked to pull over. The ice in my drinks has melted and my daughters food is now cold. Horrible.
This McDonalds always seems to have trouble getting their orders out and they seem very disorganized. I was parked by the drive-thru at 2pm for 2 happy meals and then the poor young lady that was having to come outside in the 102 heat didnt know what orders went to what car. I feel like if the team is having to park ever car, then the managers should be getting their butts out in this heat to run food! Maybe it would help motivate them to fix the issues inside.
Probably the most friendly staff at a McDonalds that I have ever been to. The cashier took time to talk to little kids and had them laughing. Was patient with me while I made my decision. Food was brought out promptly and was hot and fresh. I will come back again
Im so over buying here. Its horrible service accept for the older sweet lady at the window. I sat for almost 15 mins for moblie pickup and decided to go through the drive thru because 1 time before they never received my order. Then I get up to the speaker and they said they dont have it. Get up to the window to show proof of my email receipt and then proceed rudely that they were walking out with my order when I drove up to the the drive thru. Well then it shouldnt take that long to get my food. It wasnt extremely packed either. 9 times out of 10 when we go our order is wrong. I would say management is not good and employees need more training. I know people can have bad days and Im not one to just be mad everytime something went wrong. But its a constant issue and needs to get fixed.
We have lived in Alvarado for almost 4 years. Im not sure why we continue to come to this location. We very rarely ever get our order at the window. We almost always have to pull into 1 of 5 parking spots. Why??? It is Macdonalds FAST FOOD! Its a small town!! And the wait is so long. Im not sure why this particular McDonalds is so slow, if we had more options, we would not be back at all.
This McDonalds gets worse everytime I come. I should probably just stop coming here. I watched an older couple walk out because they didnt want to use the kiosk to order and the manager on duty wouldnt take their order. She said you order over there, pointed, and turned her back to them. I personally had to wait 15 minutes for someone to change the dr pepper. Id give you zero stars if I could.
Got a breakfast sandwich today! It was good and everything was cooked but the paper was left on the cheese lol. Ive worked fast food and i know things can get a little rushed. My only advice is to slow down a little or be a little more observant.
Great McDonald’s! Very clean inside and good customer service. I had the Big Mac which was cooked to perfection with a side of fries. My date had the crispy chicken sandwich which was exquisite. Apple slices can be substituted for fries for those who are more health conscious. Smoothies are made with REAL fruit and are delicious.
The wait is always at least 20 minutes in drive thru.And items on the menu are limited and that doesnt include the ice cream machine.
My experience at the 2nd window was awful!! The Hispanic girl that is running the 2nd window is rude and has no customer service. When she handed me my bag she was looking back into the restaurant and pretty much dropped my food bag in my car, did not say thank you, did not say your welcome. I requested my fries extra crispy, as I do every time and they still come out soggy. This time I did not leave the window and checked my fries, again they were soggy. When I told the Hispanic girl at the 2nd window they were soggy she said no they arent they just came out. They had not just came out because not only were they soggy but also cold. I pulled a fry out of the bag and told her no maam these are soggy and showed her. She threw attitude at me and took both dry orders back. I have had nothing but bad service at this McDonalds. Today topped it off for me.
Entertaining for grandkids, a go to for them to be free to be little people. The food has gotten better, so I can enjoy my meal. My continued observation of this McDonalds location is the lack of cleanliness... fountain drink station, tables, and the kids play area tables. When a spill happened and reported, the mess was cleaned and appropriate safety procedures were made to prevent slip hazard. I come here often, and have noticed down times not utilized to clean the public spaces. Perhaps my expectations from years of working in the service industry. My boss used to say, if you have time to lean, theres time to clean. I cleaned up after people all the time...
Typically always fast but 9:30 at night in drive thru and all 5 waiting spots were filled so no place to pull up to wait for food so when the drive thru person asked me to pull aside I told her there was no place to go so she went and told a large Male thinking I just refused to move so when he came and demanded I move I asked where? He looked and told the lady, she has no place to go all the wait spots were full then took forever to get my order
Lately its been hard to find a fairly good fast food restaurant and this place is no exception. We had walked in and ordered our food in less than 5 minutes of arriving and Bradley was messing around with co-workers in the back of the restaurant. We had waited almost 30 minutes for our food. This place sucks and their staff needs some work.
Didnt get drinks and order was wrong. Service was bad.
Went for ice cream cones. They made them before we got to window. In Texas heat they dont stay solid long. Not a good choice today. Long line. Clerk taking order was friendly but felt rushed at pickup by staff. No napkins either. Glad l had wipes in my car!
Restaurant has too small a parking lot to be drive thru only. Need to open up fully like the rest of Texas and let people inside.
I despise this macdonalds, I had a oatmeal and it looked like claydoe it was sooooo dry my spoon broke while starring it up. I stared thinking the milk was under the bottom. I took it back and asked to give me a sausage mcmuffin, the muffin was black as my tires, I threw it out and said, I will never return. After I brought back the oatmeal, they never apologized for the inconvenience, they looked at the oatmeal like served them that mess.
I paid with cash for and or with a total of $4.33 and the employee went to short me 0.17 saying that they didnt have dimes or nickels. Id paid that amount with twenty dollar bill. Very good US currency. Id asked why I was being short changed for they didnt give me the correct change (was given $15.50, when it should have been $15.67)There is no actual change shortage. People are just trying to say that for it would be one less thing for them to have to deal with.WAKE UP AMERICA, DONT LET PLACES LIKE THIS STEAL FROM YOU!!! In the end they had the change but a manager is the person who pulled it out of the register.If I could have give a half star Id done that.
So far this McDonalds has bee great. Good service, fast and food right
They refused to serve me when entering this facility. The staff was rude and rolled their eyes when trying to explain the circumstances. When calling about my experience the lady on the phone lost her temper and hung up on me. I do not reccomend visiting this location.
So we decided to go into McDonalds to grab ourselves a cheap dinner at 9:07pm, 3/6/2019. . The order was for a 6pc happy meal, 2 L french fries, 2 medium caramel frappes and 2 double cheeseburger NO pickles. we sat and waited for 30min until other customers who came in after us had recieved their food. So we decided to approach the counter and ask about the wait and try to get our food. We asked the manager Christina why its been 30min and we havent recieved our food. She tells us that there are other orders who have been waiting longer in a mildly rude tone. We say that that is a problem on their end because we should have had our food alot sooner. She ignores us and turns around facing her orders and stands there doing nothing. At Exactly 9:42, 40 minutes after we had ordered. we finally recieved our food. Our fries were cold, Our double cheeseburgers had pickles. And the chicken nuggets were undercooked. so we take the food back to be remade. In 5 min We got our food back and everything was right except now the doubles now had extra pickles. I get my burger and the meat had no seasoning. At this point we want a refund. Christina tells us our total was too much for a refund. Our total come too 20.83, How could they not refund 20$
Love McDonalds, but people that work the breakfast need to get their orders straight and if employees are required to wear mask should be worn properly and speak in an orderly manner.
Very slow employees too crowded never have our order right . Last order we order meals and they owed us 4 big fries . Not recommend to any of my friends
Havent had it in a while, it was good.
Order was wrong 3 different ways, guy at the counter walked away from me and someone had to call him back to the counter to come take my order, he forgot to give me my kids drinks, instead just walking away Again, and then when i asked for them he said i had forgotten them and I could go ask for them at the front. Also, I ordered one type of pie, they said it was in the oven, and 30 minutes later, they brought us the wrong pie. All in all a really diappointing experience
All they had was nuggets and french fries today. Apparently the system wouldnt let them have anything else. The trash cans were full and you could definitely tell they were understaffed. They were polite and the nuggets were good.
We come here often as Im pregnant and love the fries. Im giving 3 stars because the customer service is nice, BUT that being said.. NEVER GO THROUGH THE DRIVE THRU. You will be waiting for at least 10-15 minutes, every time. No matter the time of day.
Unbelievable sorriest ever we ordered 1 mcdbl, 1 large fry, 1 chbrg ketchup only, 1 large sweet tea. We been here 45mins still waiting on chbrg, have informed them 2 times already. The first thing is they informed us that no receipts at night and do not using registers this late. Never in my life seen people looking at us waiting on them. No star is the actual rating but unable to post unless at least 1 star is picked.
Good service, the guy was really polite quick and respectful. But as we were waiting for our meal we watched a few of the cooks scratching their hair and immediately touching the fries.Nasty
The employees are extremely rude and they have horrible customer service. And they always leave things off and always forget things!!!
Its a macdonalds... Not much to say about it.
Terrible , dont pull up to the curbside service, it will take forever then when you call the manager she will say oh im sorry we understaffed then when I walk in the restaurant its at least 10-15 employees in my eyesight ❗GTFOH
Just an awful experience. There wasnt a baby changing station so my children had to be changed on the floor. They claimed to not have shakes, bacon, or fries. We ordered the fries and were not told that they were out. Luckily, we didnt get charged for it. They also didnt give us napkins...my husband ordered two McRibs and those are horrendous messy. I would have given them some credit if they were busy but we were one of three customers and no one in the drive thru.
Slow in the mornings and it doesnt seem to matter how early I get to this McDonalds their line is always backed up and slow. They always have cars parked waiting for food. I went through one afternoon and tried to pay with phone (it clearly says you can on the window) only to be told that they cant touch my phone and when the manager came instead of listening to me she got all mad and just said they couldnt take it. I told her to cancel my order and she got an attitude with me and told the cashier something and just told me she would give it to me. I was willing to pay for my food if she would have calmed down and listened to me. It doesnt surprise me since they have different people working there on a daily basis. Maybe they should look at the management. I just go somewhere else now.
Sat in the drive through for almost 30 minutes. There were only 2 cars in front of me. Cashier was nice but the person giving me my food was rude. No Im sorry for the wait, just here. Food wasnt even that great. Order was very wrong. Im so disappointed.
Food not the worst but not the best
The last 2 times Ive been here, they didnt have my order right. Doesnt seem like the night shift knows what theyre doing. Rated this one 5 stars in the past, but I would only give it a 1 now.
They only offer drive thru. Staff were wearing masks and gloves but service was very slow. They were out of coke and some other things.
Just left this place. Went on the inside. During social distancing. I stepped up to the designated spot but there was a white man standing at the counter to me left. I felt like he was in my personal space so I stepped forward, even with the man at the counter. The lady behind the counter told me to step back. Mind you, I had a mask on. The white man didnt. She told me to step back but said nothing to him. I was VERY Offended.immediatelyi left my husband said baby lets go. I will never patronize this stire again. Probably done with McDonalds all together. TO
The wait time was quite ridiculous. Watching them work, they made one complete order at a time. There was many people inside waiting, and the cars were backed up in the drive-thur. It may not have been so bad if the inside was not freezing!!
The manager Summer did such a great job with the kiddos for the Halloween event! Definitely look forward to next year. Everything looked and went amazing. Im glad the officers could make it too!
Total reviews rating 3.4
199 Reviews for McDonalds 2023:
Review №1
2022-07-19Poor service here, the late night manager is very rude. She was yelling and screaming for no reason. The staff was very friendly and seemed more respectful and knowledgeable than the manager did. Overall food was made well just bad experience with manager here.
Review №2
2021-10-31Food was good, service was great!What really topped off the visit was the male staff member outside changing the trash. He worked quickly, seemed happy to be here. When I was leaving , I walked by and said “have a good one buddy!” and without skipping a beat he told me “ God bless you”I thought that was cool. It’s nice to see people not hating their job and just being happy in life!Good show buddy!
Review №3
2021-12-25Set in line for 45 mins they lied about the frappe machine being down and still got my order wrong. Worst service and laziest employees Ive ever seen. Plus the food was just thrown in the bag
Review №4
2022-03-14The drive thru didnt move for 15 minutes. It took 30 minutes to get through the line. Probably the longest I have ever waited at McDonalds. Much better food can be had for a lot less wait. Maybe it was a one time thing because I dont usually go to this McDonalds.
Review №5
2022-03-19Mid day rush and they moved the line through smoothly! Showed great management and team working through the rush. There was one lady who pulled up 2 cars after and demanded her food when we were brought ours first... karma played in the end but the management was very professional in handling Karen.
Review №6
2022-05-24Would give no stars if possible. Machines are down more than they are working, biscuits are always stale, and if you can get someone to answer the drive through, expect to sit for 30+ minutes before getting your food. I keep trying thinking it will get better but I’m done with them.
Review №7
2022-07-20Went to this McDonald’s multiple times. But the last time I went was July 15, 2022 experience was horrible has been horrible multiple times I went over to that McDonald’s. The manager always get to the window and let me know that she’s the only one working window and she’s always frowned and rude her energy is rude. I get breakfast an extra extra syrup she lets me know it’s extra .25 cents that’s not a problem I’ll pay for the extra syrup that I need instead of getting one let me have two. But when they hear me my mail and I get home I realize I do not even have it in my bag. And I asked was sausage Mc griddle‘s and again I guess is Canadian bacon this is happened multiple times were they even have me come back to pick up a correct order and still be incorrect.It is not a good place to go to if you want good service and service with a smile. Guess I will have to go all the way down to Burleson to a McDonald’s. And when you call and try to let them know over the phone they don’t even answer the phone.
Review №8
2022-05-11Ordered pancakes and sausage and a McGriddle, computer froze and I had to pay at 2nd window and that wasn’t a problem. Then they said I owed over 20 dollars and after telling them what I ordered, what I assume was the manager took my money and disappeared for nearly 10 minutes. When getting my change, my receipt said I ordered 3 juices and a frappe. I said that I didn’t order any drinks and the manager suddenly reappeared saying to her coworkers “She just told me that is what she ordered” I have never had any problems with this store but they are just snobby and rude. Thank you to the sweet girl who was genuinely being nice to me, but that manager needs to go. She doesn’t know what she’s doing.Edit: Didn’t even wrap the McGriddle and pancakes are without syrup, butter, and I didn’t get any utensils. Very unhappy.
Review №9
2022-07-11The person in front of me wanted their order of 20 different items bagged separately. Why do I always get behind the person who wants their fries wrapped individually? Went inside and the ladies working were trying to figure out how to do her order. Of course the woman asked for fries with no salt. Probably asked for a gluten free bun too. I got standard chicken sandwiches and a double cheeseburger. The orange haired kid in the back flung them together perfectly. They were hot, I used the kiosk to order and pay. In and out in less than 5 minutes. Thats what I like. However, their ice cream machine was last seen running down the street aka, it damn sure wasnt working. One of these days Im gonna be able to get an ice cream cone in McDonalds. Ahhh I remember the good old days when they had working ice cream machines. Unlike these days where you can literally call every McDonalds in the metroplex and only find a single working ice cream machine.
Review №10
2022-06-01Every time I come to this location there’s something wrong. People are usually rude and uptight. I was in the mobile curbside spot waiting for my food for a good 10 mins. I had to go in and get my food. How are y’all out of tea? It’s TX. Never coming back to this location