Kerbside pickup
Yes
McDonalds in Kilgore
Categories
Location on the map
Kilgore, Gregg County, Texas, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Play area
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 903-981-1206
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:5AM–12AM
- Tuesday:5AM–12AM
- Wednesday:5AM–12AM
- Thursday:5AM–12AM
- Friday:5AM–1AM
- Saturday:5AM–1AM
- Sunday:5AM–12AM
McDonalds in other cities:
Comments (199)
Literally sitting here 23 minutes after ordering 2 fried pies and still waiting all employees are standing around talking so I go to counter to ask how much longer and they just put pies in this is ridiculous definitely not good service at all
My kids enjoy going here not only for the chicken nuggets but also to be able to play in the play area with other kids
Went to the drive thru. There was a short line, but it moved fast. I was greeted promptly from the speaker. Pay window was ready and waiting to accept my payment. Food window already had my food waiting. Drink was wiped off, and bag contained napkins. Total time 2 minutes.
This McDonalds Had advertising that the playground was open all over the outside of the windows well when we went in there wasnt even a playground in there that was one of the main reasons that we even went to a McDonalds to begin with was to allow my daughter to play which she did not get to do so Id say for false advertisement this is not where you should go
The first burger was good but I don’t know what they used on the second one, but the lettuce was really old and really gross.
Employees are nice. Felt weird to have a guy ask for my order and punch it into a kiosk in front of me, but whatever. No, I knocked off three stars for the strange texture of these chicken nuggets, and the playland. These nuggets are the worst Ive ever had.And look, I have kids. I get it. Let them run free in the playland, but what happened McDonalds? Every single McDonalds with a playland Ive gone to has had a dividing DOOR not just a door frame between the playland and the lobby. Nope, not the case here. Ate 2 of my 10 disgusting nuggets, and have a headache from screaming children.Update: manager was super nice, replaced my nuggets with a hot and spicy, that was perfect, without asking. Still headspinning over the playland, though.
I really try to be understanding regarding fast food because Ive worked it and I know how it gets hectic, but this was 2:30pm on a Sunday. Not that busy. Ordered online for curbside pickup, and when we get there, there are no numbers for curbside pickup so I had to go in they arent doing curbside because nobodywants to walk out to cars.... totally defeats the purpose of curbside pick up. 15 minutes of waiting inside... I get our cups for the drinks. Nothing but carbonated water came out of the soda fountain. So I go to counter and let them know and they tell us that they arent serving most of their drinks because its not working right.Asked for a refund for our drinks and they refused. I try to be understanding, but the last 3 months, every time I go there, the service gets worse. Time before last I had to pull up to the window to place my order because the other lane kept moving, but mine didnt.Where is the manager during all this?My wife has hated this McDonalds for a long time, but I have been patient until nowCant say that I am coming back.Its better to just go to another fast food place. I would give a half star if I could.
It is sad to look around while dining in McDonalds and no one is inside except yourself. But, the drive through is backed up. Maybe McD can take advantage of it by making the newer stores like half size. Thanks
Clean but slow service there aint any hope for anything fast coming from this location
They dont care, plain and simple. I ordered a chicken sandwich with extra mayo, about 90% of the mayo was splatted on the box and side of the sandwich. Called the manager to inform them of it and she said sometimes that happens and didnt even ask for my name or the order #. I just said I understand and said good day. I dont think they could have cared less. You just give them your money and you get what you get. So I put some mayo on at home and ate my sandwich.
I got food poisoning from them 2 days ago. I repeat dont eat there! I was so sick I felt like I was dying.
25 minute from order to delivery in the drive thru. Dont order Frappe when they are busy.
The people who work here are rude. I ordered online and they said I couldnt park in the mobile parking for mobile orders...
Rude staff serving uncooked food and diabetes in a cup!!! The tea is so sweet you cannot drink it!!!
Went through drive thru. It took almost 8 minutes before they answered the speaker box. I said 4 burritos they put down only 2 then they cut me off before I could complete the order. They took the order of 3 cars on the other side and never came back to me. I pulled up to the window and corrected my order they said I had to go around again. When I did got to the window payed then they sent me into the waiting line in front of the door. A car in front of me finally went inside when she came out a minute later she said our food is waiting on the counter. Less than a minute later they finally brought my food out. It was wrong. Not happy with them at all.
This is a deluxe spicy chicken sandwich that cost me 12$ with drink and fries . Never again...
My kids will be glad to hear that the play place is is open agian
Me and my girlfriend went for breakfast this morning and was going to buy two egg McMuffins with one orange juice and a sprite then was told to pull toward and we greeted at the first window our order was read back to us and was correct. We got to the second window and was giving a totally different order. Horrible service
Ordered 2 chicken sandwiches. 1 no pickles. They were so dry it was almost inedible. The 1 with the no pickles i know 100% they just took them off because the only taste to the bland sandwich was the hint of pickle. They also need to ease up on the salt. I had to shake the fries off just to eat them. Definitely not worth the price for them. This probably was my worst experience here to date
I thoroughly enjoyed my meal and experience here the food was fresh hot and service was excellent Its always nice when you go through the drive-thru its very quick you have a very friendly voice to greet you and your order is correct the first time if youre passing through or in the area I recommend if youre looking for a quick enjoyable fast-food experience to try this place
Everyone from the young man that took our order, down to the young man that gave us our food was very polite... ALSO HAD A SMILE ON THEIR FACES... BEST CREW IVE SEEN THERE IN A MINUTE... thanks guys...
Long line, slow service, chocolate milk tasted off. If you expect a for star dining experience lol elsewhere. If you want something that barely passes for food, then this is the place to go.
Orders are correct 60% of the time Id guess. Biggest complaint is they always seem to have to many car in drive thru. Improve your drive thru performance and youll make all other McDonalds seem like a waste of time
Was told to pull up to wait another 15min before I had to go in and get my food which was setting on the counter and drinks were still not made.. And the drinks were made wrong.. Wont be pulling forward any more 😉
It is McDonalds so not to expect more than an average burger and fries. The app doesnt always work but it usually dont take long in drive either. Staff is usually nice and they do get the order right in my cases.
Kilgore McDonalds is pretty good. The McCafe coffee is much better than expected.
The folks here have always been friendly and mostly very well behaved and dressed nicely too. McDonalds has really stepped up from fast food mannerisms and taking it to a new level. The curbside service is awesome and if ever Ive had an issue, it was corrected immediately and with an awesome professional style. The choice and quality in good is good plus the ice cream machine seems to be out of order less than usual. Great job !
There were about 5 people working behind the counter. But for some reason only one working the front register. She couldnt take our order because she had an ear piece in and was talking to what I assume was the drive thru cars. We finally got sick of waiting with no excuse as to what was going on so we went to a kiosk to order. Placed the order as eat here. Instructions said to enter the number on the table tent number and take it to the table. About 15 min later I went to ask if they should be bringing it to the table. It was sitting on the counter in a to go bag. Cold. Absolute horrible customer service.
Food was ok. The lack of friendliness is an understatement. Its like your a number. The only thing you hear from employees is..what else..what else...what else..your total is..Then you get to window and ..here is your bag. And nothing else. Its like wow...how about hi how are you today..or something. But that is how this location has always been. I always ask them how they are doing. They look at me like huh??
Sarahi is the absolute best! Always gives the best customer service and is always quick at the drive-thru window!
Henderson McDonalds has the rudest manager ever. Workers are nice, but I will not go back there due to management
They don’t put any love into their burgers😢
Great food. Great deals. Fast service!
Every time I order I get the wrong thing. Ordered 3 burgers and a 10 piece. they rung up a 6 piece instead and gave us 4 burgers. One of the burger I asked, and it’s on the receipt, for only onions, tomatoes, lettuce, and mustered. They put mustard ketchup and two tomatoes on that burger. She even asked about ketchup at the speaker and we had to repeat that burger request 5 times just for it to be made wrong. glad they finally gave me the amount of dipping sauces I asked for.
Customer service sucked and food was not fresh
Seems like the less you spend the better the service. Dont bother spending more then 10 bucks. Youll either be missing food or wont get what you paid for.
Staff could use better customer service training. A friendly smile and a kind word always help. Fast food is never fun, but dont take it out on the customers. Playplace is usually clean and the kids love it there.
I went through drive through and they didn’t give me half of my order. When I got to work and realized that I was missing 1/2 of my order I called them back. I explained that they didn’t give me my stuff and the only thing she could say was “ok”. I went back to get my stuff and when I showed up to the second window one of the employees tells the other “give me the bag” they didn’t even say sorry she just handed to me. I didn’t get any napkins or sauce. I ordered oatmeal and I didn’t even get a scoop. Their customer service is horrible and 1/2 of the time the get the order wrong. I usually go to the McDonald’s inside of WaltMart but it was closed so I had to stop at this one.
Seems like a lot of new people working here. The staff was great, very helpful and respectful. What a nice surprise for this particular McDonalds. They have added more sandwiches to their menu. Its about time that McDonalds as a whole start competing with other fast food restaurants. Good job 👍
Love the frozen cokes, so refreshing!!!
The kiosk was awesome! Really appreciated this approach. But also liked that other people were interacting with the cashier. Nice job McD’s choices. The food was what I expected no real wow factor just a quick breakfast. Got pretty busy during the time I was there but everything seemed to run smoothly. Watch the sloppy sidewalk with the guy washing the windows outside.
Very quick with my order and had good but not decent customer service attitude but was friendly and helpful
For some reason they cant seem to get your order right. Do the people at the window are always friendly and nice. Your foods always wrong.
Perfect hashbrowns every time. If only the would cook them a little longer to make them more crunchy.
Been coming here for every once in a while and I always have had good services. The kids like the playground area and the food. This place is always clean and thats a very good thing I like. Ive been to other McDonalds and I hate that they always look dirty BUT not this one their cleaning lady is shure doing a good job. The food always comes out hot and the staff is friendly we would shure be coming back.!!!
Front desk people are rude. Food was good tho.
Those people need a raise. I think they are over worked. Not rude just no smiles no reactions. Just rush rush. I know they go home tired.
Wonderful,we love McDonalds,my biggest complaint is half the time the do not hold the cheese on my burgers. Its very irritating we live bout 30 mins from town,for the times I forget or am in a hurry to check my burger. It can be very inconvenient however the last 3 visits they have done wonderful and got everything correct.
Food is good, but yalls drinks taste worse than a hot Miller Light. Probably need to check the bags every morning. This is the second week Ive gotten a drink every morning and they all taste like a big buttery booty. Just awful. Thanks my dudes.
Ordered my burger DRY, got it plain instead. Took 15 minutes to get it fixed. Ordered Dr. Pepper, got coke. Told them, they took the coke back and just put Dr. Pepper on top of the coke. Every time I go here, they screw up my order, but the kids love it, so Im stuck going here. Left up to me, Id never go again.
This McDonald’s used to be really good about their customer service and getting the orders correct. For the past almost year they have went extremely downhill. They get the orders wrong, they don’t know what is on their menu, and the people are extremely rude when ordering and when you have to drive all the way back to get the food they didn’t give you. Even calling them they are rude and hang up on you in the middle of talking. The food is still about the same, but the drinks taste like they are all mixed with high c, so I would definitely go somewhere else for drinks.Honestly I would just recommend staying away from this McDonald’s or if your going to go then check your order before you leave and make sure it’s correct and everything is there, and if something is wrong and you have to go back inside I wish you luck because their attitudes are like nails on a chalk board.
I take my kids here two or three times a week and it never fails that they screw up my order. Not every once in awhile,every week. They are on there phones and rude too. Not sure what the problem is but im getting really irritated. Big screw ups like 20 nuggets missing or 3 burgers not in the bag. Forget sauce thats not their job. These people damn sure dont deserve 15$ an hour to screw everything up.
Its McDonalds what do you expect. This particular store is almost always busy. The drive thru can me awefully slow at times. Orders being 100% correct is hit or miss depending on the day and time. Sometime the quality of the food can be an issue. I have had breakfast items that have been handed to me that were burnt, undercooked, or just flat out wrong.
They made my burger wrong after I told them double cheeseburger no pickles extra onion they put no pickles little onions the regular amount you get on for a regular order estimate amount mcdonalds give certain amount of there vegetables on each sandwich it call for just that amount thats what I got i couldnt taste my onions French fries hard and dry light bulb killed them new batch on old batch not cool
I do not like to give out low ratings on any visits. But, this was one bad experienceI ordered 3pc. Chicken Strip meal w/ Fries and Medium Coke Easy Ice. Also ordered a Happy Meal with Cheeseburger Fries & Chocolate Milk. After arriving home, approx 4 blocks from the McDonalds location. The Chicken.Strips were not edible-Bad Chicken that would have been health hazard had I eaten it. Happy Meal with Cheeseburger was ok except there was no toy in the Happy Meal and chocolate milk was sour. This is the 1st time and Prayerfully last time this will happen to meChicken Strips were thrown out as also Chocolate milk as well. I was in s Hurry and did not return the Bad Chicken to McDs nor have I had a response from Management about this Bad ChickenI did call and leave message with Man on the phone. Have returned recently within last week and there was no problems.
Cant take simple instructions. I ordered a Coke & a Sprite. I verified ordered at pay window & again at pick up window & still ended up with a Dr pepper instead of a Coke. Two simple items how do you screw that up?!! Then when you call the number listed you get a fax machine buzzing.
The food tastes like you expect. The service is horrible. Ordered hash browns and was told they only had one in the whole store. When we got our food, after paying for fries to be added instead, I ended up with the hash browns I ordered, and extra fries I didnt need or want. The person at the speaker rushed me thru my order and tho the ticket was missing items, the special ordered item rang up correctly. When I got home, my jalapeno double with no sliced peppers had a spicy chicken patty. Its supposed to be a beef patty. The window people here are rude almost everytime we eat from there. If there was one closer, I wouldnt eat here.
Food is good, staff is alright, good on some days. But the worst thing about this specific McDonald’s is they almost NEVER clean their drink machines. If you get a soda from the fountain and it has a weird flavor, just pour it out. I’ve seen mold growing on the nozzles the drink comes out. A friend and I have pointed out the drinks taste funny and nothing was done until I told a manager that mold was growing on the nozzles, then someone came and cleaned all of them. But that was months ago and they’re back to tasting awful. It’s not carbonation or lack thereof; when all your fountain drinks have the same weird, bad medicine-y taste to them there’s obviously a problem. I guess the managers/owners don’t care that much though.
Worst customer service I have ever ever ever experienced no thank you nothing! Cashier did not say one thing once I got to the window then asked why I was still sitting there. When I told her well being is you never said anything like thank you, wasnt sure if my order was complete. Then says well dont you have your food, rolls her eyes and said ugh thank you her motber should be ashamed plus the company as well. Do they even have interviews?? Will not ever return.
The food and service was good, BUT we had booked a birthday party for my grandbabies, (2 girls) and when it came time for the manager to bring out the cake, which was provided for with the party package we paid for, the manager brings out an EXPIRED birthday cake in a box!!The date was stamped on the box!My daughter brings it to the managers attention and the manager says, Oh, let me see if we have another one in the back.After waiting for a little bit, we go to see what is taking so long, only to find out that they do have another cake, but its frozen and it will take 3 to 4 hours to thaw out!!!Really????Ummmm, no, we dont want to wait that long, so thank God we had brought a cake from Wal-Mart with us, and proceeded to use the one we brought with us.We asked the manager for some kind of refund on our party and he stated he could not do that, but he could give us ONE hamburger!!!Really????ONE hamburger DOES NOT compare to a cake!!So we have a call into the owner of this McDonalds location to see exactly what they plan on doing to make it right!So if you are planning on booking a birthday party at this McDonalds location, make sure that the cake they give you IS NOT an expired one!Just a heads up!I will update once we hear back from the owner of this McDonalds.
2 months agoSeason pass holder. Workers are generally nice and seem like they enjoy being there. Rides are great and good mix of ride for adults and family. Restrooms need upgrades and better hour to hour maintenance. The same hand dryer is broken after several months in the same restroom— it has either stayed broken or continually breaks and I happen to catch it each time. Toilet paper and soap will run out. Faucets are the worst for various reasons— water too hot, auto water sensor doesn’t detect hands or just broken, water flow is weak so you can’t effectively wash hands, the faucet isn’t set close enough to the sink so you can’t wash hands without hitting the back of the sink. Restaurants are dirty. The silver ware dispensers look like they haven’t been cleaned in a year. The BBQ place’s condiments bar is messy and sticky.
If you or your kids like McDonalds, youll love this one. They have very convenient swlf-order kiosks but have personnel available and ready of you have any questions. You can still easily pay with cash even if you order at the kiosk. The thing that gets this McDonalds apart is their kiddie play area. It is glasses in. Has a lot of seating and space and the actual climbing area is quite large. In my kids opinion, it is the best McDs ever.
I need Improvement on communication in the Drive-Thru
Clean and courteous we had ordered 28.00 worth of food in drive thru the person in front of us paid for our meal without even telling us .its good to know there are still people out there that have a kind heart.
Nice people Food was Great and Correct! (I am a very picky person) All was Perfect! Thank You THIS McDonalds was one the Best!
Our Drive-Thru experience has been better... The drink was a medium ( and we had paid for a large) .We ordered and paid for the 20 piece chicken Mcnuggets and received the 10 piece... We drove back around to Drive-Thru to resolve the issue.. Was told by the person that responded to the fact about what was missing in the order... Was told that we needed to get out of line and come in 😬 someone would help us with the problem... This was NOT okay!!!!!! As clearly thats why we were in Drive-Thru for the second time!!! And it was busy... I went in .. reluctantly 😵😖 As I was taking this order to my mother. Jose assisted me at the counter... I informed him of everything about the wrong order and being redirected to come inside after two trips thru their Drive-Thru... He was not that interested in my needs or how upset I was... Customer Service might be a good idea with training... He did bring me the missing 10 other nuggets... Its sad.. when I got back in the car I told my husband Its just McDonalds... And this is always my expectation of service & the order being right... Something is always wrong(missing sauces, no straw, no fries, wrong size drink, wrong food period).. And Im surprised & happy if once its correct.... If my mom didnt like your food... We would certainly go elsewhere... And do...
Food and staff was to be expected, unsweetened tea was sweet though.
Love Food--There are some Food Items that are my favorite, sausage Mcmuffin w/egg. There Smokehouse Burger is awesome. I like there frozen coffees better than Starbucks. Prices are affordable! Just being real. Thanks
My kids love mcdonalds
Self serve ordering kiosks...this is GREAT! I dont have to talk to anyone. Just order, pay and wait for my food to show up. Oh and by the way, my Egg McMuffin breakfast combo was delicious.
Very elegant and welcoming restaurant. They provide large portions and for inexpensive prices. I enjoyed the menu a lot and the staff were very friendly and explanatory. I recommend this place.
I wanted to take my niece, nephew, and daughter to the park, but it was getting dark, so we went to McDonalds so the kids could play in the play place. When we got our food, we were told the play place was closed!! What kind of McDonalds that doesnt close till midnight close the playground at 8:00?!?! All of the high chairs were locked in with the play place, so my daughter had to sit in my lap. They ran out of sweet tea and never bothered to refill it even when a huge group of people came in asking for sweet tea. The play place doesnt have anything for toddlers to play with even if it wasnt closed. I am very disappointed...
Abysmal service and antagonistic staff attitude. The grossly obese woman with a dirty white head rag under her Mc Donalds cap who took our order had a very disdainful look on her face. She was extremely rude and curt, refusing to even greet us or respond as I gave her our order, barking out commands like swipe your card. When my wife reminded her that shed neglected to give her a cup for her drink she slammed a cup down on the counter without acknowledging my wife. When I dared to remind her that shed failed to type in half of our order she didnt say a word, gave a disgusted sigh, rolled her eyes, and punched in the rest of our order. On top of that after we finally got to a table I noticed theyd left out the hashbrowns so back to the front I went. Again Miss Congeniality glared at me, barked an order to the back, and in a few minutes someone handed me the hashbrowns without any apology or anything else. Dont waste your time with this place. The food is mediocre and the service is the worst Ive ever experienced.
I found some kind of cooked fuzz today in my Chicken Nuggets. Absolutely disgusting.
Granddaughters wanted Happy Meals, told them for girls, with yogurt . Received toy trucks and apples ! Why cant you get what you order, not what they want to give!
Went through the drive thru. Good service. Food was good and service was pretty fast. Friendly staff.
I dont eat at McDonalds, I was forced, I didnt eat while I was here and the children made me do it.We had been out filming that day and they needed/wanted to eat. I felt the need to indulge them and asked, Where would you like to eat? well guess what. McDonalds was in eye-sight and they hesitated only the few microseconds it took for the words to make it from their brain to their mouth and in unison blurted out, McDONALDS! I know, I know I am a sucker, youre right.... We went, it was fine, they have a clean restaurant and the boys said the food was good. Good being a relative term, I mean what does a 10 and 12 year old know about good.... they chose McDonalds for crying out loud.
Delicious mango smoothies and iced caramel macchiato.
Fun playground for grandkids
Its like they always get the order wrong. And the burger was gross. But my daughters nuggets were fine so yeah 🤷🏻♀️
The manager that I have had experienced with is very non-customer friendly to say it lightly. She has been very rude the last two times I have delt with her. Service is always slow and even the wrong order sometimes. I will take my business some where else. Enough is enough.
Terrible service, this isnt a mad rant either!! The hours are clearly posted on the door, they were closed early, & wanted to make me go to the drive thru, then told me that I could replace my terrible Syrup Tea, after she told me in Engels that I could, & watched me pour it out, friends brought it back to me, & it wasnt even 20 mins after they got it for me, then she had the drive thru cashier translate to me that I had to pay for it, after I already poured out!!! Shes the manage, & cant even speak proper English, or wear her name tag thats required with their uniform, if the manager cannot take care of an issue directly with a customer, she does not deserve to have that position, I told the translator, he deserved her job, & to translate that to her. She should be the one taking money, orders, & making up drinks @ the drive thru window. French fries were cold, & soggy, plus my monopoly game pieces werent even on my fries, they had already been peeled off. What an experience, THANKS FOR STEALING MY MONEY, & MAKING GO THIRSTY!!!
The food and store was ok but the service wasnt great. Took 10 minutes for someone to even come take order despite looking at us multiple times and very dismissive during interactions
One of the worst McDonalds Ive ever been to. They dont speak proper English. They always get the order wrong. They are always out of Powerade for some reason. The only thing this place has going for it is they have bagel breakfast sandwiches which a lot of McDonalds have stopped selling. Which makes no sense because those are the absolute best breakfast item.
Great new system, lovely remodel. Train your employees!The new app is awsome.... until you get there then...I went into the McDonalds location in Kilgore tx. I asked why the automated checkout wasnt accepting coupons. I was told it has not been work g for weeks and they did not offer to make it right at the register.
I used to love mcdonalds actually I always will but this resturaunts in kilgore has employees that dont do 100% when it comes to a resturaunts you should do that there was mold on a lot of the surfaces of the kids play area I could only imagine what it looks like in the slides but kids have dirty hands ketchup and wipe it it needs to be cleans and yesterday a was eating a double cheeseburger and the cheese was so stinky I could smell it on the burger Im glad I didnt eat it but it was bad they offerd another burger but I declined wish the staff was a little more mature
Not busy when I went, long wait time and the floor and counters were dirty.😠
Ordered qtr pounder w/ cheese and chocolate shake.of course shake machine is always broke.too lazy to make one.next so i ordered sweet tea .no sweet tea.then told me i would have to wait a bit because they just put on fries.i told them i would go to a real restaurant.this was today at 5.not busy.was only car in drive through.not again
Going here is like playing the lottery; you will lose more than win. They get your order wrong a lot. Food is good as any other store, but never better.
This is the worse McDonalds EVER! I work a hotel here in Kilgore and guest after guest come in saying how terrible the service is how they get the orders wrong how long it takes to get their order. How nasty it is, and at night they do not even turn on the outdoors light for safety in the parking lots!Wish someone else would take it over or tear it down and put in a DAIRY QUEEN ! Help Me! Get the word out COMPLAIN! It will never get better if you dont let them know the Problems!
I wish they would stop handing out cold fries as if thats what we were wanting or something 😒
When you go I the cashiers Insist you order on the new machine.. the dang thing had a glare/ I had a massive headache. Needless to say out of a throbbing headache and frustration from that machine. I left with my kid.. no happy meal today
Lousy drive through service! They always seem to screw up my orders, and many times Ive gotten cold food and fries. Staff is mostly minorities who speak Spanish and dont care about doing a good job. Ignore this barrio slum of a MickeyDs and go to Whataburger or Sonic instead.
Horrible food dr pepepper tastedhorrible went back in waited forever. To still ends up leaving with no drink dying off thirst cause dry food. Will never go there and rude staff.
Clean, fast servie, good food and a new indoor play area. Would have been nicer if they had more tables to sit at instead of fold out tables and chairs.
It’s a McDonald’s 🤷🏻♀️ it’s definitely hit or miss at this place. Food is normally accurate.
I take my 3 dogs to McDonalds for chicken nuggets..the love em and I like the new buttermilk crispy chicken sandwich..
Every other time I go here my order is wrong. When its right its good but a majority of the time its wrong or theres something missing.
Service was fast and friendly.
Well I cant say that they have improved since they have new owners the some of the employees the managers in particular they are sometimes and of course as far as the food goes to me I dont like it but to each his own but they keep it clean and yes I go there occasionally
Can never get my iced caramel coffee with extra caramel right. Always tastes sour..
Your manager thats name was Gena is so disrespectful and rude to elderly people because she assumed someone was stealing. Her mouth was nasty you shouldnt ever demand anyone thats a customer you should be in a leader position if you cant control yourself . (Kilgore location)
Fast service, fresh fries and are order was correct! What more can you ask for.
The even changed my order at the pay window to make it correct! Amazing job!
What else can be said? ditto to everyone of the complaints you see. I would say worse store ever, but seems all MC Donalds are circling the drain. hows the mickey ds stock prices? Can you say in the toilet? You can but no comprende.
Its good and cheap.
A little slow for breakfast time, but fine.
The food order was a mess. They put ketchup on my chicken sandwich! Im trying to be patient with worker shortages and new employees but this was terrible.
Not the same McDonalds it used to be. Still the Big Mac is excellent and they carry a full breakfast menu. Nice spot for a hot cuppa with friends.
Really good about getting your food out quickly.
Pretty sure they just cursed us out in Spanish because we asked them to remake something that they messed up on our order. Guess they thought I wouldnt understand it. Keep up the hard work 0/10
Fresh food, fast service and friendly counter service. Tables could have been wiped down but other than that we enjoyed our visit very much.
Tools the babies here to eat. Store was very clean, as well as the playground area. Service was fast and employees were very friendly.
As always they left something out of my order.
Its Mickey Ds
Kim was awesome. Will go again for deluxe pedicure.
Forgot to remove my pickles and onions but good taste.
They are normally very good with getting your order right, but I had to make six trips in two days just to get an order of McGriddles, and they still left out one. Huh
Most of the time fast service and pretty cheap. Never have had a terrible time here. Its mcdonalds.
They had trash service today but it just might of been the shift working
Not my favorite experience. The machine that took my order was more friendly than the employees. Just drive by this one.
Always love the fish sandwich, and the frus of course. The yogurt parfait puts a healthy spin on dessert.
Just left th is location... Ive called numerous times. Im missing a burger that Ive already paid for.No one is answering the number online to your business so I guess Ill have to get out again and drive back to your location? Whats going on with the number?????
People were friendly
Can I give half a star. Would like to know the owner and tell them just how horrible the restaurant is. Gotta know spanglish to get anything thru to the employees. Just pisses you off that people want 15 dollars an hour went they cant take simple orders
Manager said they werent serving burgers at the time I arrived. There was a customer at a table eating a burger. Turns out they were still serving burgers for another hour.
Because this place is sorry they are discriminated against white people they only hire Spanish people theyre very rude theyre very slow the food tastes horrible and the price is way too high and they definitely need to get some more help a different color would help white black Vietnamese any other color of the Spanish because thats all theyll hire and its very discriminating I know because Ive applied and about 10 others of my white friends have applied and did not get the job
The Mexican manager so rude , rolled her eyes laughed kept arguing with me I brought her the food I just wanted my money back !
One of the cleanest restaurants Ive ever been in and the people that work there were so polite.
Thankful for $1.00 drinks and burgers and fries for my grandson!!!!
It is what it is its McDonalds they always got the best fries
Took 20 minutes to get my order and was not right. Not even close. I guess they were training.
Always rushing while in the drive through. Still dont get tour order right. Shame on me for not checking food. SMH.......
This McDonalds is almost always good. They have fast friendly drive thru service and food is not old.
Very polite and cheerful and organized! Very clean... Thank you for a great service yesterday with my 4 teenagers!!
Cashier was really high. Ordered us double of everything. A normal McDonalds experience. 3 stars.
Weekday crew 9-5 is the best.Weekend/night crew not so much.
Fast, accurate and the food was hot!!!!!!!
Little bit extra wait for fries, but good all around. Much better than the stores in tyler.
I love the way they updated the place. I appreciate McDonalds for having in most of the area outlets for computers, tablets or phones. WAY TO GO!!!
Its McDonalds you know what you are getting.
Want to wait too long for your food, have it served cold by people that are indifferent and border line rude? This location is for you.
I recently came to this place to get something to eat and , very friendly staff and very clean , highly recommend it
My kids love to come here to play, but BOY is it getting RUN DOWN..Holes in the walls...padding co.ing off the play equipment... either shape up or close down.
I went because of a coupon. I something new to and surprised how good it was, but kinda small.
This is definitely one of the better McDonalds around. Food is always hot and service is friendly.
Love it
Service was good.
Good food, fair price, ridiculously long wait on Saturday night but reasonable most other times.
Very nice facility, but VERY noisy around 12:30....kiddos playing. I was surprised to find my fries too salty today.
Just your typical college town mcdonalds, not sure what your gonna get
Food was hot, restaurant was somewhat clean. Play area need sanitized seem alot of dirty place on the gym the children play on.
I love McDonalds. We eat there a lot good service thru the drive thru.
Good quick service and they have made some nice improvements to the resturant.
Extra Large Fries and Home Style H- Burger all day everyday!!!!!!
Just cant start to say how bad it was from cold fries to an attitude
Food is amazing like always, what else can I say!
Its fast food, the atmosphere matches the part of town its in, so you get what you expect.
Food was good, and the service was very friendly and fast!
People were nice n food was fresh but fries were not hot
If you want a milk shake, go elsewhere. The machine here is always broke.
Mrs. Bridgett, Tabatha, Maria, Margie these girls brighten my day love seeing their smiling faces
Its great for kids to go and had some great limited time Burgers such as the Bacon Clubhouse
I had to sit in line so long after ordering I drove off
Kilgore needs to turn this place into a jack in the box. Food never correct. Ordered 20 nugget got 10 and even then they were half frozen
I have always had a positive experience when I go through the Drive Thru.
Got everything right...just need to expand back your breakfast after hour menu
Love their food at a Great price .. The one in Kilgore, Tx is ALWAYS FRIENDLY AND FAST! THEIR FOOD IS ALWAYS HOT WHEN I GET IT!
Forgot the French fries in my granddaughters happy meal
No complaints.
Old oil in fryer. They tryed to give me old fries reheated ,then fried new fries in old oil.
Got my order wrong but was polite and quick to fix the issue
Breakfast items were fresh and hot 👍🏾
Great service, short lines and clean restaurant
Its McDonalds. Everything from the quality of the food to the price to the customer service is mediocre.
Sh*t service, drive thru chick rather play around with her buddys then make a drink correctly.
The lady that was taking my order in the drive through just blew me off and didnt even get my order right
Always Great... Employees, food, cleanliness of the restaurant, etc!!
They have new updated store. Faster service order from kiosk. No waiting in line.
Freshly remodeled a great place for kids on indoor play ground. Its famous for birthday party
McDonalds has the best biscuit of any fast food restaurant !! Love the sausage and biscuit. ...with an extra biscuit
We visit McDonalds at least twice a week, Aleia, loves Mickey Ds.
Very fast service and they serve one mean fish sandwich.
My fries were freshly made, the workers were very friendly and attentive
This is the slowest McDonalds I have ever been to. Everytime I visit they are slow.
Awesome customer service great attitudes and really great food, awesome sausage and biscuit.
Ive always liked McDonalds! They have new items that are getting better every day!
Fast friendly service and hot food!!
Havent been at night so I dont know I u can dine at this time
Total reviews rating 3.6
199 Reviews for McDonalds 2023:
Review №1
2022-04-15Might not be down home southern cooking. But love me some McDonalds at times. There food has always been fresh. Fries are excellent 👍.Drinks cold. Good service. Orders most always correct. When they do mess a order up they get it all wrong-- McDonalds needs to work on this--When they get a order wrong they have acted like it was my fault or just serve some attitude. Remember employees attitudes can make or break a place and remember McDonalds--employees need to be valued also. When you totally get a order wrong Smile and give the order away. You will profit in long run and have a happy customer and returning customer. Eating out anywhere is not cheap and should be a good satisfying experience. Keep up the good work. I will be back
Review №2
2022-07-27This is the fastest pace McDonalds Ive ever been too. I love them and their faces of the company. Awesome people and management.
Review №3
2022-03-18Not very happy with this visit. Our tea looked more like lemonade instead.
Review №4
2022-03-26Young shift leader was so under pressure that she lost her cool! Waited in line in the drive thru for 20mins.. ordered ice-cream and by the time I got it was melted, I went inside to see if the ice-cream machine was working and the shift leader was rude and ugly! I will never go there again!
Review №5
2021-06-24Ordered two large decafs with Splenda and cream amounts specified. No Splenda added to our drinks but they gave several packets to go. Thank goodness, or we would have had no sweetener at all in our drinks. It was very good and hot and fresh and the customer service was nice and friendly. Ill definitely go back here but Ill always make sure the drinks are sweet before I leave the window!
Review №6
2022-05-09One of the few kid places to play. Big tables in the play area also. It would be a good place to meet up with other friends. Food was hot, staff was friendly!
Review №7
2022-04-24It was so great, online it says open till 1am but the real store hours are 12am manager made our food at 1205 because they rock
Review №8
2022-05-02Great location and staff friendliness and efficiency. However, sandwich (Quarterpounder) was stale and barely warm. Apple pie was hot and fresh.
Review №9
2022-06-27Convenient location. Easy in and out. The best part is that its connected to a Convenient store with Exxon fuel station. All in one stop.
Review №10
2022-07-14Waited 40 mins in the drive through for my food finally called no apology just said they were making it fresh.