Delivery
Yes
Mercedes-Benz of Plano in Plano
Categories
Location on the map
Plano, Collin County, Texas, US
Service options
In-store shopping
Yes
Offerings
Car hire
Yes
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 214-556-4553
Site: http://www.mbplano.com/
Site: http://www.mbplano.com/
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
Zach does a great job handling my car from drop off to pick up. He stays constantly in touch. Honestly, I can’t ever tell when he’s not working because he always promptly answers my messages. Getting a loaner car is an easy process. Thanks Zach for making repairs so easy and stress free. You rock!
By far the best experience we have ever had at a Mercedes dealership. The Service department was super friendly and transparent with what needed to be done and how long it would take.Chad took care of us and even got us a loaner vehicle due to the part delivery being delayed. We’d go back to them in a heartbeat!
Had the best experience at Mercedes-Benz of Plano!! It was my first time purchasing my own vehicle and Brandon was so helpful walking me through the whole process. He was super welcoming and gave me all great information before making my purchase. And also a huge thank you to Tristan in financing for being so helpful as well. I am in love with my car!
This was my first service at MB Plano. Jay was my Service Advisor and he was very helpful. He listened to my concerns about the vehicle, worked with the technician to get all of them resolved in a timely manner. I had to leave my vehicle with MB Plano for a few days and Jay kept me posted with updates on my vehicle. Overall, Excellent Customer Service.
Had a great experience with MB Plano! At a time with buying a car is tricky, I still felt this we got a fair price and we were well taken care of! Eric was a great communicator and very thorough!Happy with the whole experience!
My experiences with Mercedes Benz of Plano have consistently been great. From a reliable and professional service department to the recent purchase of a vehicle. Our purchase process with Darren was pleasant and enjoyable. No pressure- super great guy!
Terrible service time after time. The other Mercedes dealership relatively close by said they’ve stopped their loaner service due to Covid, so I had no choice but to use the Plano dealership again. After waiting 2 weeks to get it in because I requested a loaner, without fail, they failed me again. If I could give zero stars for each time I’ve gotten my car serviced here, I would. The most recent unpleasant experience— I brought in my car with 14K miles on it for an engine problem. Someone else dropped it off for me and was told they’d give me a call to discuss the following day. No call. Then nothing for literally almost 2 weeks. After a week and half I called to check on it since there was zero communication and I was told it had been ready for days to be picked up. Never once communicated with my “service advisor” throughout the entire process. When I arrived to pick up my car, the valet guy sat me in the advisor’s cubicle, so I was in his “office” and he literally walked in and out of his cubicle while I sat there… without acknowledging my existence. I immediately asked to be assigned to someone else and the valet guy (who was great) introduced me to a new advisor (who’s been awesome so far). Literally the only positive thing I can say about this dealership. Save yourself the time and frustration and find another dealership to service your vehicle.
Great! We stopped because of a check engine light was on in out 2014 sprinter camper van. We didnt have an appointment because we were traveling fro Florida to Colorado. The got us in and diagnosed the problem. We had to stay overnight because the parts had to be ordered.The dealership followed us to ha hotel an took the van back so they could work on it in the morning. They fini6the work in the same day and brought the van back to the hotel the next morning.Cant say anything bad. Mike was my service manager and was excellent.Thanks Greg
The salesman was very helpful online, however, in person he was not as nice.! The financial consultant Alex was very nice and ultimately was the reason I stayed and purchased my vehicle. The tire pressure went out the next day and had to purchase a new tire out of pocket. Please get the tire warranty when you purchase because even though it’s a new vehicle and the tires should have a basic warranty on them, they will not honor it! Also, the salesman said that all the newer vehicles don’t have the power seats, yet other dealerships have the power seating on the same models.
I can always count on Mercedes Benz of Plano to deliver the highest quality of service to me when I need to get service done on my vehicle. Aly always goes above and beyond to ensure everything gets done correctly and properly before returning my car to me. He always calls me to update me in the process. During the whole process from driving up to leaving, everyone is so professional and polite. I highly recommend Mercedes Benz of Plano!Angela
The experience was very pleasant and smooth. No aggressive selling - the team was very accommodating, stated facts, and discussed options with a lot of calm and concern. Overall, very happy with the team. Kudos to Darren Shihn who made it a smooth experience. He kept us updated on when the car was delivered and we bought the car leas than 48 hours after we first spoke.
My experience at Mercedes was incredible. I had a terrible situation and the entire Mercedes team came to my rescue with a nonjudgmental demeanor. As soon as I was ready to move forward with repairs, the process began and my E350 was ready in a matter of days with satisfactory repairs. I am grateful to the staff and all their help. Thank you!
By far the worst customer service I have ever received. I bought a brand new vehicle, I made it 12 miles and I was stranded on the side of the road and no help from the dealership. Mercedes towed the vehicle to Park Place Mercedes in Arlington. After a week of not hearing from Mercedes of Plano I reached out to them, only to be told that everything was impossible and they could not help me. I am waiting to get my money back. If youre in the market for a Mercedes go to Park Place in Arlington, they have great customer service!
I stood on the service bay for 45 minutes and no one helped me. Many non African-American people who also didn’t have appointments drove up after me and we were waited on before me. I finally had to go in to the service desk and ask to speak to a manager. After another 30 mins a Manager John finally comes to greet me. He apologized and did put me in a loaner car while they worked on my car. When they were finished they actually overcharged me luckily I caught and the advisor who checked me out was so rude he wouldn’t even make eye contact. I felt like I didn’t matter it didn’t matter that I’m a successful physician or all the lives I’ve saved. I felt like all that matter to Mercedes Benz of Plano was that I was a black man and I didn’t deserve great or even decent service. I asked for the GM to call me and still have heard nothing. Please don’t go here.
It took an entire week to complete a simple scheduled maintenance. I called numerous times for an update visited the service department twice before finally getting my car back 7 days later. Need better communication from service advisors.
Eric Alejandrez was very professional. I didn’t have to wait to be taken care of and was out the door in under 20 minutes. Eric gave me a choice of loaner vehicles and made sure I was comfortable with the one I chose. He kept me up to date on the entire reprocess through text and calls. It was actually fixed sooner than expected! Under promised and over delivered! My wife was disappointed because she loved the loaner car and wanted to keep it which means we will be leasing a new car from MB Plano soon.
I surely would have given 5 out of 5, but the loooooong delay to get the vehicle after car wash was in the range of 45+ minutes. However, the Service manager Steven took my paperwork, walked all the way to the car wash, drove the vehicle back to me - outstanding service from an excellent man. This happened while many other service reps were sitting. This manager is an asset for any organization.
They take very good care of their customers. I bought genuine OEM Mercedes parts from MB Plano several times in the past and just quite recently I took my S-class in for servicing and it was very well received and taken care of. Service Advisor (Ali) was knowledgeable and the MB Plano dealership/waiting area/overall facility is top notch, clean and organized.Their attention to details and concern for customer satisfaction is highly commendable. Dealership is conveniently located right off of the DNT and Dallas Parkway and they have given me loaner cars on couple of occasions as they didn’t want me to wait needlessly.Extremely content and very pleased with their customer service so far and I will be returning again in the future to Mercedes Benz of Plano for my servicing needs.
Got exactly what I expected; exceptional service and a world class luxury vehicle. Yomi was amazing to work with; he was very knowledgeable and paid close attention to all of my questions/ concerns and was prompt with the delivery of my unit! Great experience with MB of Plano!
I made an appointment for service on my vehicle. I had a morning appointment and dropped my vehicle off just before my appointment time. There were no loaner vehicles available so I was without transportation while my vehicle was at the dealership. I picked up my vehicle at the end of the day as I needed it back for use. My vehicle was never even looked at all day, in spite of having the morning appointment. What is the point of making an appointment if they’re not going to honor it? It’s difficult to be without a vehicle, and when you do that for no reason, it’s frustrating! Not only are you with out your vehicle, you bring it home with the same issues you took it in for!
We had a wonderful experience shopping at Mercedes Benz of Plano. Unlike most other dealerships, the price listed for the car on the Internet was actually the real price of the car, no hidden “Dealer adds”. The entire experience was great! Both our sales person and the financial manager were very professional, NO HIGH PRESSURE TACTICS!The next time I need to buy a car I will definitely go back to Mercedes Benz of Plano. I highly recommend them to anyone else who is looking for a good car at a fair price with no BS.
Great experience buying a new car. The dealership is modern, clean and very efficient. The sales process didn’t feel like a sales process. It felt like we were buying and being listened to. Darren Shin did a great job.
I prefer this location for service. Everyone is kind and friendly. They rarely have loaner cars available but the shuttle service is just as nice. I feel like my needs are always taken care of upon arrival.
Mercedes Plano never disappoints! Second time purchasing a Mercedes from this dealership. Thank you Cedric and all other employees for making us feel welcome. Best customer service hands down!
I would say thank you for all you did for me after ordered my Vehicle shacked hand and put my credit card for deposit and sign for it and you sold it to someone else you totally though me how will not trust as a customer for Mercedes Benz anymore I still have all my paperworks. Recommended to my community and my friends and all transportation companies colleagues give zero business to this place. Thank you again
Thank you team at MB of Plano! David LaCroix is a pleasure to work with! Justin Hussain also went the extra mile to get my phone set up and explain features. I’ll be back’
This is our first Mercedes!It was smooth process from my CRV 2018 Trade-In to buying GLC300 2022.Received better than expected Trade-in value.No pressure by Sale Person. Very professional and courteous.Also, Love this new car !
To Mercedes-Benz Service team of Plano,I had my vehicle GLE 350 in for service last week, and at the time of turning in the car, I reported issues on the rear tire.The response I received back is to get 4 new tires and alignment which will cost me over $3500.00, which I declined at the moment.Today the said rear tire was discovered by Costco and Discount Tires to have damage causing a flat but the other three tires were in good condition.My complaint is why wasnt I notified during the routine service of the damaged tire? I also have wheels and tire packages which include changing the damaged tire. Instead I was asked to replace all 4? What is the purpose of buying the wheels and tire package?Now I have to reschedule to come in specifically for the tire, wasting time when it should have been completed a week ago.Please advise
Such a stress free Transaction! Highly professional, and sales person (Mr Yomi) educated and helped me as a first time buyer with Mercedes’ Benz get my dream car in the right color!Be sure to check out their coffee/snack section too!
We went into this dealership to have a spare key made and received the worst service ever. We went to the parts department first and were then told to go to the service department. When we went to the outside service desk and they told us to go back to parts. Once we finally determined that service was the correct place we stood waiting for 20 minutes ( in site of all the service reps on the floor ) before anyone even offered to assist. This is not what I would expect from a Dealership of this caliber in plano, Tx. High prices but poor service. When I’m in the market for a new car again I will never consider Mercedes and will advise my friends to steer clear as well.
Just went from five stars to one. Absolutely horrible customer service, and it was my second Mercedes from this dealership. ESPECIALLY in todays market - all they care about is money, zero care for customer service or professional communicationI’ll be using this example in every presentation I make at every automotive conference (and I speak at all of them)
Overall, I purchased a car during the pandemic- so that presented its own challenges that are of no fault of MB Plano. I’m happy that I was still able to get a car at all. My salesperson was very communicative about timeframes and expectations. Even when my original vehicle reserved arrived “smashed”, damaged on arrival to the dealership, which meant I had to wait for another vehicle to be made. Where I find challenge or some dissatisfaction is in regards to the customer service/appreciation exhibited after I purchased the vehicle. I have no idea what services are offered by the dealership as a MB owner. I had no idea what the process was to receive my permanent license plates. Also, when I arrived to take my vehicle home, I was given a crash course on how to set up profiles- which were set up incorrectly. Plus, when I got it home, I couldn’t access the app because MBP was still showing as the master account owner, and I had to wait all weekend and make too many calls to track down someone who could help me correct that. For the amount of time and money spent on this vehicle, I’d have expected a more white-glove experience, and for someone at some point to explain all the future/ongoing benefits to MBP car owners. I came in with my own financing but the Finance manager still tried to have me apply for the MB financing, and after refusal he completely disengaged past completing the docs and taking my payment. This was my first experience with owning/purchasing a MB (happily previously owned several BMWs) and all my friends and colleagues recommended I go with Sewell raving about their experiences, but there’s not one for MB in this area so I proceeded and hoped for the best. Overall- it didn’t feel like a special experience. Just very transactional, unfortunately.
I purchased my second vehicle at Mercedes-Benz of Plano through Brandon Reininger. Brandon is by far the best in his class. Easy to work with, professional, attentive and knows the art of making a great deal. Tristan in finance was also fantastic! Can’t recommend Mercedes Benz of Plano enough.
Its a long story but Ill summarize. I know we are in a pandemic and there have been so many issues around that--Ive been super patient and tried to give people the benefit of the doubt. But the level of service at this dealership has been beyond disappointing. Ive experienced surprisingly poor communication and what feels like indifference with MB Plano since I began my Metris journey with them in August 2021. Van expert Ray was fantastic! Took delivery on 12/17, after a week for the finance folks to accept my outside financing. It took more than a month to resolve damage to my roof rails that was missed in prep before I took delivery. Meaning a full month for them to even respond and approve the repairs, after many phone calls and emails from me. Once approved, the outside body shop got it done in a few days. And now, the seeming over charge on the service package I purchased. This dealership charged me $1191.76 MORE than their own service department quoted me for two pre-purchased Service A and two Service Bs. On the MB website, this service package runs $2115.00. MB Plano charged me $3465.00, an over charge of $1350.00 from what MB website quotes on a new van build. I can get NO ONE to discuss this with me! Ive had 6 verbal conversations with various staff and sent at least 4 emails, all the way to the GM. Total dead silence. DO NOT GET scammed into purchasing a service package here. I lOVE my Metris but wont be going back to MB Plano for any type of service if I can avoid it.
I had such a good experience with Taylor. He was attentive, followed up with me continuously and worked hard given my more complicated situation. The staff is professional and friendly. Glad I chose MB Plano over Dallas. Definitely not the same level of attention and service.
Customer service was awesome. My stars wouldve been higher if, for the 9 days it took to get my flat tire replaced, I had a loaner. Even with that being said the staff was very attentive and sincerely apologized about the inconvenience.
Had to wait 1-2 weeks to schedule an appointment with loaner.For the 3rd time I mentioned about an issue that is creating excessive wind noise in the door/window along with couple of other minor issues. When I picked up, the issues still existed and for the second time the service notes say, tested and no issues found. I don’t know if it was really tested or a real effort was made to understand the problem customer states or it is due to the lack of technicians expertise. There was no attempt made to get additional clarification or provide an update.Lack of expertise, customer service and communication or even an attempt to address customer issues. Frustrating part is, I left a message to the dealership after my last service and no one from dealership or Mercedes bothered to reach out, make me wonder why they even send multiple surveys if there is no follow through. Really disappointed to get this experience from Mercedes. Make me rethink if I should consider another brand after being a loyal customer for over a decade and leasing/buying a vehicle every couple of years.
Horrible experience down to the service manager. I dropped of my car to get repaired. Informed the worker that I had an extended warranty through Mercedes he informs me that there would be a $190 diagnostic test if the service was not covered under the warranty. Long story short, The manager argued with me over the 190 fee with out looking up my warranty and my service worker had me come up to the dealership.. then informed me that they would repair my car because everything was covered under my CPO warranty. It was the unprofessional of the manager and the incompetency of the workers.
No proactive follow up, car still sitting there.On 05/27, I took my ‘90 300SL for inspection of the SRS system and hydro pneumatic roof system. I was given an appointment for 05/31 at 7 am. Unbeknownst to me, the first mechanic I was assigned to, resigned. It was only when I called on 06/01 late afternoon that I found out.The car had NOT been inspected but that someone would “get to it.” The new mechanic provided me with his cell number—a nice touch—so I felt more confident about the car being inspected.No response as of late afternoon Friday, 06/03, so I called and was told that the new mechanic had gone on vacation, but that an inspection had been made. Why wasn’t I called, texted, or even emailed? I had such low confidence in their services at this point that I, laughably, asked that they ensure the car was stored in a garage since it would rain that day (roof issue).I understand the ball’s in my court to approve work at this point, but no mechanic has called to walk me through the process and provide a breakdown of costs. I received a one sentence explanation without more in the email.I expect more after paying $200 per inspected item, not to mention that the bill totals $21,000+.This is my first negative MB dealer experience, after having had positive experiences at Florida, Pennsylvania, and California dealers with my W126s, GLE, and C class.
I spoke to Daniel Adams who is the manager at service department ,provided excellent service just to get simple replacement without labor charged. There was miscommunication with call rep but Daniel took great care of it. I am satisfied what he has done. Thank you Daniel
We have recently purchased a GLE 350 4MATIC at this location. Mr. Curtis Miles has been wonderful in helping my family choose and customize the vehicle of our choice. The whole deal was smooth and pleasant. Thank you so much. Well definitely be back to do more business here.
I’ve owned multiple Mercedes and always had a great experience not only with my car but with the dealerships in California and Kansas. I’ve had my car for a year and it’s been in for service for rattles multiple times. They have yet to fix them. Recently my car stopped accelerating. The gas pedal didn’t work. When I picked it up they said they thought they fixed it but if it happened again they would than bring in their foreman and MBUSA. So they sent me home in a luxury car in which I could be stranded AGAIN on the side of a road. When I said to my advisor ‘you do realize you sold me a lemon’ his response was a shoulder shrug and offered me the number to MBUSA. I would not and have not recommended Mercedes of Plano. I would give a zero if I could.
Gave them my car to fix infotainment. Should have gotten the car by the end of day. But nothing. Nobody called, nobody gave me any information about my car whole day. Called them multiple times, but the service advisor never picked up my call.Worst experience ever. I will never have this place as my service center again.
I dropped of my car on Friday for service B at 11am. I was informed it will only take 2hrs to finish. While I didnt get phone call ask me pick up the car until Saturday afternoon. I called and called during the time but the adviser never picked up. My car was drove by someone in the dealership and left scratches on the side of the body. I found out there was a lot more mileage after I picked up the car and there was a new Bluetooth connected to the car. This is the worst experience I ever have with Mercedes
I have owned a Mercedes Benz since 2002. Deciding to purchase a Mercedes Benz was the best decision I made, because that preowned car, with its original warranty and VERY low mileage, took me over $300,000 miles. Plus, I never had any major repairs such as engine or transmission. It served me very well.Likewise, my experience with dealing with any Mercedes Benz dealers for repairs was always that of honesty, care, trustworthy, informative, knowledgeable and professional people behind the company who delivered superb white glove service and repairs. Mercedes always stood behind their work.So, when I had a wreck in 2017 that totaled my car and forced me to car shop, because of my past experience, I bought another preowned Mercedes with its original warranty and VERY low mileage still in place.In 2018, I began to have intermittent drivability issues. While still under warranty, I took my car to Mercedes Benz of Plano. They led me to believe they were not able to diagnosis my transmission issue until after multiple returns for the same concern, by which time, the car was out of warranty.Mercedes Benz wanted me to pay almost $9000 for a new transmission. After much protest with Mercedes Benz of Plano and Mercedes Benz Warranty, they agreed to make the repairs through what they call good will.In 2020, in the midst of a pandemic and over 10 immediate illnesses and deaths, I began to have driveabilty issues again, but I was confident Mercedes, being they replaced my transmission, would take car of this issue if it was diagnosed to be my transmission. To my disbelief and dismay, Mercedes, rebuilt my transmission instead of replacing it as indicated in 2018, and they refused to honor what was indicated to me.Management at Mercedes Benz of Plano confirmed to me that they dont rebuild transmissions, but replaces them when repair is in the body of the transmission. They rebuilt my transmissionThey refuse to do what is right by replacing my transmission. They have not been honest with me. They do not care that they misrepresented the repairs to me. They trampled my trust in their ability to be truthful, informative, knowledgeable and honest. Mercedes is not standing behind their work, and they have left me paying for a car I cant drive until I get them to do the right thing which is replace my transmission as indicated in 2018.Mercedes Benz do the right thing, and replace my transmission.
Mercedes-Benz of Plano does a great job of meeting expectations and exceeding them. I have counted on them for the last decade to service my vehicles. They have always been honest and upfront with any issues that have come up. I would highly recommend them for purchasing, leasing or maintaining your Mercedes-Benz.
Updated review:After three months of continued efforts such as calls to dealership manager Lance Carter and Sales Associate Goson Li, leaving voice mails, walk ins, emails and still waiting for a second pair of keys, I gave a 1 star review on Google.Finally manager Lance responded within 30 minutes of negative review and said he would immediately order a pair of keys and apologized.After three weeks I did receive keys and was programmed to my vehicle.As a customer it was not necessary for few months to keep asking for my second pair of keys. Despite supply shortage Parts department informed me once keys were ordered from Grapevine, wait time was only 2 weeks to receive keys.**Impressively state license plates and vehicle title were received promptly within 5 weeks of vehicle purchase.****Customer service at Plano dealership needs improvement to meet standards of other local Mercedes-Benz dealerships.*******************************************Customer service and sales manager Goson Li are not helpful. I purchased my Mercedes 4 months ago and ordered/was promised a second pair of keys. To this date keys have not been received. If promises are not going to be met then, Dealership personnel should not be offering false promises.Review from May 2022
I purchased my car a few weeks ago, and both my sales person Goson and my financial contact Tristan delivered a superior service. Goson was very patient as I was looking for the right car, and Tristan was very patient and guided me through each and every document to finance the car. It was truly an experience I hope everyone can have when looking for a vehicle. Thank you!!
Poor service department. They didnt do the repair properly and tried to up-sell me on more service items. I had to take my car to another dealership to fix the problems ultimately. I echo the other recent reviewers when they say this dealerships service department is sub-par and their communication is poor. Please listen to the recent reviews about the service department. I do NOT recommend them at all.
Horrible customer service, this dealership is huge tons of employees walking around but not one even said hello, no one ever asked me if I need any assistance complete oppositeof Audi and Lincoln. It goes beyond saying that I will never go in here again. This is the first time I went in a dealership and was invisible. I walked around the entire dealership was in there for at least 20 minutes. But thanks for being so rude, it made my car decision even easier.
This is the second time I’ve been to this dealership. Zac is terrific. They have taken great care of me and my car. Each time has been easy and Zac and his crew have been professional! My car was serviced quickly and given a great bath to boot. I’ll bring my car back to Zac and this dealership again!
When you walk in ask for Alexandro. Trust me. Even if you are buying a new car tell them to drive it around the block a few times so Alexandro can sell it to you. He is the king of sales people. Only reason this isn’t a 5 star is because the car they sold me has some…quirks but it’s still cool. 8 out of 10. Would recommend.
It is the first time in my adult life that purchasing a car was not a hassle. Special shoutout to Todd Hartung who helped me build my car and kept me in the loop all these months. He has been with me throughout the entire process and even after having my car he has been in contact to teach me how to use my car. Mercedes Benz of Plano is the best dealership!
Our GL350 had gone for service. Wanted to give a shout out to Aly, our service associate, who took very good care of us and the car. With the use of valet service offered by the dealer, our overall experience was exceptional.
You will not regret going to Mercedes-Benz of Plano and asking for Todd Hartung. What a hilarious, great guy and an easy, painless buying experience for a poor credit customer. I was treated so well.Update- took my car in for service and was in a huge rush- had to go grocery shopping before I went countryside for the day. Mercedes service loaned me a car to go grocery shopping while they did the service on my car. Was a great experience. After taking my car to get service there many times, they were fantastic every single time.Update- just bought my second car from Todd Hartung at Mercedes. Went preowned route this time. Excellent buying experience.
Jay Henderson is always great! He’s very pleasant and very polite. He’s great with updates and what needs to be done with my car. Thank you Jay so much for everything!
Great experience buying my first Mercedes. Brandon was excellent! He was very patient and kept the relationship going even after the purchase. I would definitely purchase my next Mercedes from them!
Update 2: My dad picked up his EQS 450+ after trading in his land rover. Car was charged and cleaned up really nice. The process was smooth and everyone was super friendly. Though it was initially rough at the start, it seems to be due to a miscommunication. I definitely recommed a prospective MB buyer to check this place out!Update: I got a call from Chris (Sales Manager) after my review here. He apologized for the experience and worked to find a solution so that he can put my father in EQS. After couple conversations, we came to an agreement and are moving forward with the purchase by placing a deposit. We talked about Goson and said that it is a miscommunication that will be a valuable lesson for him. So far, I am glad that Plano manager is proactively reaching out to rectify the situation!Originam Post: This has been an absolutely terrible experience with trying to buy a vehicle from Plano location.I was matched with a salesperson named Goson Li to possibly purchase EQS 450+ on behalf of my father. My dad planned to trade in his vehicle and pay the rest in cash. Over 2 days, Goson and I could not agree on the value of trade in to finalize the deal by around $2500. Thats why I told him that we will not purchase a car from Plano location and try to find a vehicle elsewhere. Goson said it is not possible so I thought that was it.However, that was not the case. Couple hours later, Goson texted me and asked how much more I want for value. I gave him the same value since it I wanted to stay in budget even if it might be few thousand dollars. The response I got to this? Smile and crying emoji. Yup. He literally only sent emoji. When I asked what is funny about it, he had an audacity to say say he tried to sell us Mercedes but couldnt.My family and I bought Porsche, BMW, Mercedes, Audi and Land Rover and never had this kind of rude salesperson. Not even Tesla salesperson that I dealt in buying 4 vehicles over the last multiple years was this bad.
This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my air conditioner. The only problem that I had with my air conditioner was the smell. Everything else worked great. It was cold and blew hard. On March 25, 2022, when it was returned to me, the smell was gone, but the air conditioner barely blew even at the highest level. I documented this right away, March 25 2022, over a phone survey that received the next day. I heard nothing back. They clearly were not interested in resolving the problem. I received 2 other surveys over the next 2 weeks. I filled out another survey on April 5th and was asked by service manager Daniel Adams to return to the service area so they could inspect the damages. What happened next was breath taking. Daniel Adams came back to me with a blower without blades and said that this was the reason it wasn’t blowing. He also said that it wasn’t their fault. I explained that it worked when I brought it in and when I got it back it didn’t work. Daniel Adams seems to believe that logic doesn’t apply to Mercedes Benz of Plano. Anyone with reasonable intelligence can tell you that is clearly Mercedes Benz of Plano’s fault. My air conditioner worked before I brought it in, they worked on it to remove the smell, and now it doesn’t work. Daniel Adams offered to SELL me a new blower with no labor cost. What planet would this be considered a reasonable solution to a problem that Mercedes Benz of Plano created? To anyone who is reading this from Mercedes Benz of Plano, I’ll ask you a simple question….”Would you be satisfied with Mercedes Benz of Plano if you were me?”
MB of Plano did a great job of getting road side assistance to the house, even during suspect icy roads. They were able to diagnose my problem and fix the battery issue under warranty. Certainly thanks to the team for getting me moving again!
When I brought my car in for service recently there were a few things that were not great - I wasnt told when the car would be ready for pickup. I dropped the car on Friday morning and I was given a loaner and I assumed that my car would be ready the same day for pickup. When I called in to find out if the car was ready I could not get hold of the service advisor, so left a message and later on when he called I was not available and he had not left any message to let me know about the status. So, I called again and one of the guys told me that most likely my car would not be ready which meant I had to wait until Monday.Pets are not allowed in the loaner car. So, as a pet owner who has to take the pet in the car often I had lots of problems because of this.Lastly, in the past they would clean the car after a service appointment but this time I noticed they had not cleaned the interior at all. This was very disappointing.
My first time at Mercedes. It was a bit confusing initially, but once I got started it was a Smooth process. They didn’t have a loaner available but the Alto service worked nicely. However for those that don’t want to wait for a ride, ask for a loaner in advance.
My wife and I Just picked up our new Mercedes GLB 350 SUV with the AMG sport interior. Very nice. I must say this SUV is really luxurious, and got some power. The customer service at Mercedes Benz of Plano is A plus. Very friendly and helpful. Mr David LaCroix our sales representative was helpful from the beginning to the end. He helped us pick the right suv class that we were looking and that was also in our budget. We had to build this car from scratch and we have been waiting since January of this year until yesterday June 7, 2022 and it was worth the wait. I recommend Mercedes Benz of Plano if you are looking for a really good luxurious suv or car.
The service advisor was awesome but the dealership nickel and dimes you for every penny possible unlike some of the other dealerships. I will not go into detail but due to the fact that they charge separately for everything That you would like to be checked I will not be returning to this dealership again.
Terrible service. My car had a flat tire they finally took my my car in monday night to fix because i have full coverage. i tried to contacting them for updates. a week went by and still no response. now i got into contact to them on monday, then started working on it monday!! its Wednesday and i still have no updates on my car or have it in general! Also i have full coverage they didnt provide me a rental at all. Its going on 2 weeks and still dont have my car, Mercedes benz of plano has the worst service!!!
I bought a 2018 Toyota highlander in January. I was told my permanent plates & registration would go to my house in a few weeks. It is now April, I do NOT have my registration, permanent license plates and my title has not been sent to my bank either! The salesperson who sold it to me is no longer working there. I have been given the runaround as I am trying to get this fixed and no matter who I call no one knows anything. Do not buy here!
Poor customer service, poor communication, poor maintenance , because it is privately owned does not hold to Mercedes standard. Disrespectful to me as a Woman, deceitful, after thousands of dollars of repair had to ask for adequate car wash, I MISS MY LEXUS SERVICE!!! Lexus is the absolute epitome of luxury car service! selective good service/bias partial. Its not worth the stress go somewhere else
Today I drop my rating from 5 stars to 3 stars because without Ashifs high valued relationship the place is a 2-3 star compared to Sewell BMWs 5+ star service.Today, I found out that one of the service advisors who put the shine on this dealership was terminated. I stopped by to pick up my car and I found out that my adviser was permanently out.Ashif, has been remedying minor damages to my cars by the teen service bay transport staff and miss-diagnosed electrical problems for years now. Hes the reason I overspent on my out-of-warranty services and dont choose other European car services in Plano with cheaper labor. I spent $3-10K per year on my cars primarily on maintenance, tires, brakes, cosmetic restoration like replacing trim, seat cushions, steering wheel locks, even engine covers. This termination is a punishment to all of his customers. Relationships, integrity and service is what keeps people loyal to expensive services when plenty of options are available.Below is my original review from 4 years ago.Customer since 2012. Excellent service work on my AMG W205 and W204. Ashif always goes above and beyond to make sure service is completed on time and without any snafu. If there is any confusion upon delivery, it gets cleared out very quickly.Prices for service labor are competitive and inline with mb dealer service expectations.
Bought a certified pre-owned car, had it for less than one year and put in it 2,300 miles. Now I’m $1,050 out of pocket to replace the front rotors and brake pads. Car is 2017 with not even a total of 50k miles on it. I understand brakes are on the wear and tear list, but the rotors on a certified pre-owned vehicle? Shocking that the rotors have to be replaced when the brakes passed the inspection & certification report with a minimum of 50% brake pad material. Thats the issue.
Took 5 weeks to get a service appointment. When arriving at the service center it took 10 minutes before anyone acknowledged all the people waiting to be checked in. No loaner cars available, and then took 3 days for them to actually look at the car to do a diagnosis.
Manny was an awesome service advisor! He went above and beyond for me! He had my car ready when promised and fixed when others were having trouble locating the problem!
Delivery was slow, but that is just the way the world works right now. We bought our vehicle at MSRP with no ridiculous market adjustment. Can’t ask for too much more from a dealership these days.
Amazing service in quality and efficiency. My advisor was Great !!! Five Star !!!! If you have any issues with your MB go see Zack and friends at the service department.
I love this dealership! They are so friendly and really go the extra mile to ensure I have a great experience with my car! For sales I recommend Alejandro and for service advisor Zach!!! I am so Impressed with him! This is my first experience with Mercedes and he has helped me so much!!When I originally bought my car I left this review and want to add an update. Shortly before Valentines Day 2022 someone backed into me in a parking lot so I had to have a few things done in service then a small collision repair next door. This kind of stuff usually causes me some stress and anxiety and Zach Vonk (Service Advisor) really made sure I was treated with the best of care. So thankful for such an awesome experience and my car looks beautiful. This is a first time experience for me driving Mwrcedez and they have definitely made it a great one!
Zach has been amazing and attentive to work with! He goes above and beyond and even though Plano is not the closest Mercedes location to me for service, there’s a reason why I go to this specific location, because I will go extra miles since this location will go the extra mile for me!
Aly and the service department are tops! We love this dealership and the service that we receive every single time from Aly! I highly recommend this dealership and service department; especially our service technician “Aly”! If you are in the market for a Mercedes Benz see Taylor Wilson; and be sure to request Aly Lalani for your service technician!
Curtis was an excellent salesman! He helped my husband and I find my perfect Benz! He was very knowledgeable and professional! Thank you Curtis!
Blessed to finally be able to purchase my first Mercedes. I drove from Austin to go see their inventory and with my preapproval in hand. Walk around outside, salesperson passes me and ignores me completely. Okay, I go inside maybe I’ll get help there. Nope! I had to ask the front desk if there was someone who could help.My salesperson did his best. I ended up getting a “certified” GLE 350. I did use their financing (they dropped the ball) but overall that department made it right and got me a lower interest for the their mistake.The vehicle itself is beautiful but there was some bad paint work that I feel was not up to par for being a Mercedes. The vehicle had a dent that they agreed to have PDR fix. Once getting it home, I took it to the car wash, hand washed it, and the paint chipped off. I was NOT spraying on that spot for long.My advice- 1. Don’t go when it’s raining to be able to see the condition of the body in detail (I was quoted $1800 to fix the paint, see photos)2. If it’s certified, make sure they did all the necessary maintenance. My car had a stinky smell when the ac started, took in for a service and I had to pay $300 to get the filters changed before the warranty could cover it because they didn’t perform this.3. If it’s an AMG make sure they give you the wheel lock, this rims are pricey and can be stolen. I had to pay for it $100.4. Wheel condition- my car had 2 new wheels and 2 old ones $800 to get 2 Continental tires.5. Expect to be there a while if you decide on a vehicle. Brush off their snooty attitude, their demeanor changes once they see with the Mercedes folder (meaning you bought and all your docs are in there).I did take the survey and voiced my concern asking for a call back. Never did.Update: June 21,2021 never received a call from anyone per the company’s response to this review.
Aly always take great care of my vehicle the turn around time is always in a timely manner and he gives great customer service. If you need a service advisor just ask for Aly.
Connie Flores was my sales person, she made my purchase so simple and pleasurable! She was exceptional with service and follow up from start to delivery. Very happy!!!
My Concierge Asif Mohideen was kind and considerate . He constantly gave updates on delays and findings . Surprisingly he was very knowledgeable on Maintenance dealing with vehicles and particularly Mercedes . Some have absolutely no idea what’s going on under your hood but he did . I hope he retires there at MBPlano
Well I called to find out about the price of the part and part number. The part was over $2k the sales guy did not give me the part number he said we don’t give out part number. That’s a shame I wonder why Mercedes corporates accept this kind of ownership. Disappointed.
Bought a brand new 2020 GLB 250, with only 2 miles on it. In these past two years I’ve had to take it in for service because the Engine light has came on 5-6 times! I’m not happy with the car anymore!
Great service. I appreciate Eli Garcia, our service rep with helping get us scheduled and our vehicle taken care of.
The service was great, the advisor was awesome but IT system sucksWaited for an hour for an invoiceRecommendation of the non urgent service was never received at my email address
I always receive great service at Mercedes Benz Plano. This is my third car I purchased from them just waiting on them to have more new car available.
My experience at Mercedes of Plano began before I even stepped foot inside. I had called this dealership about several cars on their website only to learn they had already been sold (I suggested that they remove them or mark them as sold but he simply chuckled in reply). The salesman assured me they have a large selection of available vehicles and suggested I stop by. So I did.When I walked in I explained that I was interested in a used car. I rattled off my wish list and then was led outside, to the furthest reaches of the “pre-owned” lot. Then the salesman left me there, in the cold, while he went back inside to find the key. One is left to wonder why a.) he didn’t secure the key before we went outside? b.) he didn’t offer for me to come back in to wait? c.) there isn’t an app for that when there is an app for every other godforsaken thing in the universe?!Anyhoo, to keep warm I strolled, and yes, I tried the door on several vehicles to get out of the wind. As I tried the handle on one I peeked inside only to find, to my delight, that it had all the features I’d been searching for for several months! Wood steering wheel, chocolate and beige leather, analog instrument cluster just to name a few. Several salesman (including this one) had told me that I’d never find those features; no one wanted “old school” anymore. 🙄 But here it was!So, when the salesman (finally) returned with the key to the first car, I asked if he could get the key to this other car instead. He reminded me that that wasn’t the model I had come in looking for. What? Should I apologize? Should I acquiesce to a car I didn’t want? Had I done something wrong? 🤷♀️ He actually tried to change my mind before reluctantly retreating back to the building to get the other key. And I was still standing in the cold. But I guess that was my punishment for changing my mind.Long story slightly shorter, I fell in love with “old school” and negotiated a deal, but it was filthy. And I don’t just mean filthy, I mean sticky soda splashed everywhere (and puddled in the door pocket), food under the seat, make-up residue all over the center console. And the smell.😷Just, no.We came to an agreement on price (that I must admit here was pretty fab since the car had been sitting on the lot for over 40 days, probably because it was SO dirty) and he assured me that they would “detail” it. That was his exact word - “detail”, though I’m fairly certain now he doesn’t know what that word means. Then he sent me to finance to finish up the paperwork while the car got “detailed”; again with that word.After a lengthy wait, we were called into the finance office and were told that if we did not purchase their extended warranty for almost $3K we would risk voiding the warranty. I’m pretty certain it’s illegal to claim that. So, I repeated, “Are you saying that if I don’t have the work done by a Mercedes dealership I will void the remaining warranty?” To which he replied, “Oh, no Ma’am, I would never suggest that! But the warranty may become void if you take it to like Joe’s garage or something.” 🤔Wait. What? And then we got into a back and forth that had me wanting to ask “Who’s on first?”I declined their extended warranty and was promptly dismissed. Other customers were offered beverages at this point, but we were not. More punishment I guess.After signing and an hour of “detailing”, the keys and car were presented to us - still filthy, except the exterior was wet (to prove they cleaned it?). Food, wrappers, stickiness, and the SMELL remained. They offered to detail it more. We waited more. Zero change this time. I declined a third attempt and left.I spent 3 hours cleaning it myself, at some points scraping milk duds and junior mints out of the carpet. But the car is now super clean and actually smells great! And....I found a Costco gift card under the center console with a balance of over $200 on it! I sh!t you not. Already spent it. 😊So, in summary, not impressed with the sales or finance team at Plano but Karma gets two thumbs up and a snap in a circle!!!🙏🏻
Todd was amazing and made my first time buying a car a breeze! Will definitely work with him again, highly recommend
Reached out to Tony Ortega as we wanted a coupe and he found it. Had too wait patiently for it to arrive but was a smooth process!TONY MAKES IT EASY!
This was my first time purchasing a Mercedes and the first time I’ve dealt with a MB dealership. Was definitely the best dealership experience I’ve had. The location was immaculate. Everyone was classy and professional. All the staff I dealt with were focused on what I wanted instead of what they needed/wanted. Best way to earn my loyalty is to hand me a business card and say “call me when you’re ready” instead of pushing for a sale.Mike Logan found the exact car I wanted and had it shipped in. I had a five hour road trip yesterday and after it was over I still wanted to get in and drive some more. I can see why MB has so much loyalty and they are quickly earning mine. I would definitely recommend bringing your business to MBPlano.
BEWARE OF SERVICE SCAMS! GO ELSEWHERE FOR ANY SERVICE!OUR CAR IS IN THE SHOP UNDER WARRANTY. THE SERVICE DEPT. HAS TRIED TO UPSELL ON A WARRANTY JOB WITH THOUSANDS OF DOLLARS IN MAINTENANCE THAT HAS ALREADY BEEN DONE. IF YOU HAVE A CHOICE, PLEASE GO ELSEWHERE FOR ANY WORK AS THIS IS HIGHWAY ROBBERY AND TAKING ADVANTAGE OF CUSTOMERS.UNDER WARRANTY WORK THEY ARE NOW ADVISING THAT AN $800 COOLANT EXPANSION TANK REPAIR NEEDS TO BE REPLACED IF THEY BREAK IT. IT IS A $99 PART ON MB WEBSITE, 1 BOLT AND 3 QUICK DISCONNECT HOSES. TOTAL WORK: 20-30 MINUTES. THEY ADVISED THEY GO BY THE BOOK THAT IS 2 PLUS HOURS. THE SERVICE ADVISER AND MANAGER ARE UNWILLING TO WORK WITH ME. I WILL CONTINUE THIS MESSAGE TO ALL INTERNET AND SOCIAL MEDIA PLATFORMS UNTIL A RATIONAL COMPRIMISE IS TAKEN.
Always have the parts I need
The best car buying experience we’ve ever had. World class service with beautiful automobiles.Our sales Representative was Amber Ramirez and she was a complete joy to work with. Outstanding experience!
Great Customer Service!!! Zach is a service professional who has assisted me for 2 years. He is very friendly, helpful, knowledgeable, trustworthy and welcoming! I brought my Mercedes Benz in for schedule A maintenance and new tires. I was well informed about the cost and time frame. He didn’t try to oversell, just did exactly what I needed done. There’s nothing more important than honesty and integrity in the auto service industry. I highly recommend Mercedes-Benz of Plano!
The show room and service is 5 star. I was expecting a 5 star service but because of their CPO mis-information on the car, that was a mistake. During inquiry and test drive they said the car comes with CPO whereas while signing the documents they said there is no CPO associated with the car. Additionally during signing of the document they referred as the car comes with two keys but during handover only one key was provided to me. I had to go back and get request for a second key. Overall experience is okay but they can improve on service and promises.
It was a much better experience. For sure, Ben is the go-to guy. He took great care of me. I really appreciate his ability to relate to anyone. He definitely helped to change my mind regarding the culture of ParkPlace Mercedes of Plano.
Our service advisor, Jay, is fabulous. The service guys who meet you in the service bay are friendly and helpful. My only complaint is the people who answer the phone when you call to schedule an appointment are not the friendliest. I have felt rushed or like I was inconveniencing them by calling to make an appointment.
I wasn’t satisfied with the service because the service was for a B level and I was told the air filter would not be replaced for my cost of $678. I called another Mercedes Benz mechanic and the cost was $450 n it included an air filter.
Provides scheduled maintenance for your Mercedes. They explained issues with my tires and they warrantied some leak repairs that had been done before. Be sure to talk about what needs to be done - be informed - and you will like Mercedes Benz of Plano.
This was my first service at the dealership since I have purchased the car last year. The location was wonderful. Zachary was my advisor and he was so great. He helped me with everything I needed done and explained a few things to me and what to expect for the next service. The car looked immaculate when it came for me to pick up. Overall it was a very pleasant experience. Also the servicing was done on time which was within two hours as I was told when I dropped off the vehicle.
My GLE 450 didn’t start one day. I had it towed to the MB Plano and it took them 2 weeks to figure out what was wrong with it but it’s fine now.
I had an 830am appointment for my car to be serviced. I made it before my appointment time and was greeted so nicely and taken in right on time, I preferred to have a loaner vehicle but unfortunately they didn’t have any available. However, they provided this amazing car service called Alto to take me to work and also made the access for me to pick up my vehicle once it was ready. The car service that was provided was exceptional! My car was serviced in just a few hours and they even cleaned it inside & out! The customer service was very superior and my overall experience with the service department was just amazing. Special thank you to my advisor Manny he took great care of me!
Worst car buying experience I’ve ever had, worst service, they sold me car missing a chip responsible for the features that were the reason I bought the car in the first place. Fraud. Guess how they offered to make it up to me? They offered to not charge me any extra to wait indefinitely with the features. What features were missing? I still don’t know. It’s been a month since I returned the car, still haven’t been refunded my down payment, Mercedes’ is still asking me to make payments.
Zach Vunk ensured my comfort through the whole servicing process of my CLS550 and kept me updated at all times. His customer service is impeccable. because of Zach MB Plano has gained my forever business.
Worked with Daniel Adams and Zack. They were really helpful in taking care of the service they promised. Daniel understood my concerns about prior service I had received there and was very fair in acknowledging them and working towards a resolution. Thank you
Great dealership with exceptional service. Marc is one of the best service advisors I have had the pleasure of working with. Way to go MB of Plano and MARC
Great dealership. Customer service is exceptional! Always friendly and willing to help. Repair always taken care of first time.
I really like coming to Mercedes Benz Plano. My service rep kept me informed every step of the way.
Trying to buy a new car right now is quit challenging, but Merecedes-Benz of Plano made is very easy. Our sale rep Darren was extremely helpful. He walked through every step and was always a text or phone call away if I ever had questions. Would definitely recommend Darren and Mercedes-Benz of Plano to anyone looking for a new car.
Mercedes-Benz Plano, consistently gets it done and gets what need when I need. I usually have Jay Henderson as my rep. while at this location and I can honestly say no matter the issue, he has been able to come up with a solution that’s always feasible for me and my bank account. Lol Thanks Jay!
Unfortunately my experience wasn’t that good, there was definitely a lack of attention and comunicación.We scheduled a recall service on our GL 350 Bluetec and was told it could take 3 to 4 days. Brought it in on Dec. 20th and did not get it back till Dec. 30th, Taking more than twice the time originally told, and no one bothered to call us to keep us updated.They did send a text to let us know of extra service the truck need it which they where trying to charge us and than latter find out the parts and service was still under warranty.The day we went to pick up the truck we were told there was also a turbo pressure leek and they would charge extra to inspect the issue and than they could tell us the repair cost but we denied the inspection Because they had already taken a lot of time with the truck and we had a trip planned for the holidays.Once we had the truck back we drove it back home and by the second day we noticed a lack of power, most likely due to the “turbo pressure leak” but we decided not to take the truck back to them, we feel they are simply trying to get extra money.
Eli Garcia is a great tech an knows what he is doing on these vehicles. The place was very respectful and gets you in an out very quickly and professionally. They will make your car look new once you get it back, i would prefer anyone to Eli at MB of Plano, TX.
I totaled my previous car in May and was back and forth with the insurance company until mid July. I reached out to Tony Ortega to navigate the car buying process as my previous purchase (non Mercedes) was less than enjoyable and informative. Tony was so patient and kind throughout the entire process and made sure I received the best deal and, most importantly, a safe vehicle. Ive had my vehicle for almost two weeks and he has continued to check in an ensure all is well. I HIGHLY recommend reaching out to Tony and working with him and the team at Mercedes for your next vehicle - I know I wont be going anywhere or working with anyone else!
Truly a wonderful experience. I didn’t have an appointment and they looked extremely busy. My expectations for a quick turnaround was low. I really appreciated the fact that they got me out of there quickly despite all the activity . The waiting area was large and pleasant. The service advisor, Jay, was empathetic, knowledgeable and very professional. I am very impressed and will be back! Classy place!
I took my car in because my convertible top wasn’t able to close. Aly Lalani was my service advisor. He has made this experience so great. He was very pleasant and helpful. He got the job done and my car was returned in top top condition. Thank you so much for making this experience so easy and worry free. I would recommend Mercedes Benz of Plano to anyone needing service on their car. They have the state of the art facility, friendly greetings the moment you drive up and best of all, the knowledgeable service advisors and managements on their team.Thank you for making this experience so awesome!Mimi D.
Not satisfied for what the dealership did to my car . First , my warranty had asked Meecedes Benz of Plano to provide proof of evidence if there’s a leaked in my car , since the air suspension has a problem of dropping off the height of my GLS 450 . Marc Cobb was my car agent supervisor on Mercedes’ Benz . He said they can fixed it , but my warranty insurance has asked them to provide the proof of the leaked specifically. The Mercedes’ Benz of Plano as per Marc Cobb was said that they can’t do it . Meaning Mercedes’ Benz of Plano is only fixing the problem that always been happened not the problem that soon or new problem arise on the vehicle . We are a generation , eager to learn what might different problem of our customer’s car. We might face different problem and ready to face and researched and learned it how to fix it , not just the problem that was or were been fixing. Now the new problem that the warranty asking for the air suspension leaked ? Where is it ? So the the Mercedes of Plano cannot provide to warranty or third person where is the leaked specifically or visually point the leak . They can’t provide it . I’m very disappointed that they can’t pin point the leak . I thought that Mercedes’ Benz can do the best possible ways to fix the problem of every customer but I was in vain. To Mr . Marc Cobb; he just like a stagnant water that can’t move ; I’m pity on him for he did not do well as car repair supervisor ! Thanks
Great service once again from Mercedes of Plano. I appreciate the care, service, and follow up from Ben Mitchel, Service Advisor.They do great, quality work!
The process started off really slow!! but everything ended very well. Tony at Mercedes-Benz of Plano was awesome!! We are extremely happy the paperwork was easy,financing was a breeze I actually got more than I wanted at a great price!!😀
Showroom is new, spacious, and gorgeous. A wonderful way to experience the Mercedes lineup.The sales representative (Eddie) was accommodating and relatable. He didn’t always make me feel like he was my advocate to try and get me the best deal, but overall knowledgeable and helpful.The financing process took a very long time, longer than expected, and there was a lot of waiting. There is a good offering of drinks and snacks, so that helped the wait, but it was frustrating to wait that long.The Add-On sales team was new and not overly aggressive or tricky with sales tactics so going through it was fairly quick. The wait to get to that point was the frustrating part and made choosing any of the offerings less and less likely.The Sales supervisor/manager (Mitch) was a little confrontational, so it reminded me that they are a dealership and trying to make as much money as possible so I didn’t like that, but he wasn’t pushy and kept it professional so it was bearable.The training (Justin) wasn’t very helpful as he is responsible for all years and models not just mine. It’s understandable, and he was polite, but it was a waste of time.Overall a fair buying experience, and I would recommend MB Plano if you haven’t seen the showroom, or if you weren’t closer to another MB dealership.
We drove in from Houston to Plano and Dana had everything ready for us. The entire process took less than two hours and it was very organized and stress free. Thanks to Dana and Tristan - the A-team!
I finally had a chance to use my warranty for a flat tire. Definitely not something I looked forward too but I was excited to try the amazing service I was told I would receive when I purchased the car from this dealer. I was unpleasantly surprised when I was being tossed to the side and not helped at all. I was made to feel like I was an insignificant person that just purchased an ordinary car. I was not offered a loaner or any other service that would help me in my situation. I called roadside service and they were very helpful and offered me some assistance, but MB Plano was terrible. I spoke even to the service manager named Steve and he fought with me over the phone. I kept asking him what they can do for me since I would have to wait a day for my car and he said nothing. Not friendly at all, made it very clear that I wouldn’t get a loaner due to a shortage and that they would not help or offer anything else to help me out. I was stuck at work and had to scramble to try and find a solution. Everything that was said to me when I purchased the car was false and they obviously lied to make a sale. Car=decent service=Terrible. Can’t wait to get out of this lease.
It was a not a pleasant experience with this dealer.I have 2017 e300. I had a problem with trunk door couple of years back. It wasnt completely closed all of sudden. So, Ive fixed the trunk door from this dealer.But the same problem started again recently, but they want to charge me $460 for fixing this repetitive problem this time. Dont they need to keep taking care of this repetitive bug?Ive also replaced 2 front tires and they agreed to rotate the back tires to front and put 2 new ones to back. But they didnt do it.Service is terrible.All they are trying to do is charge their customers more money.
My service advisor, Mike L, at Mercedes-Benz of Plano, was very courteous and professional. He very efficiently checked my car in, secured a loaner car and got me on my way.When I picked up my car he was aware of the time I was getting there, my detailed car was ready to go. Thank you Mike L and Mercedes-Benz of Plano!
Worst MB dealership experience . I took my 2011 C300 on 11/06/2021 for an oil change and headlight bulb replacement .When driving back home in my car, I had noticed large amount of white smoke coming from under the hood. I stopped the car immediately .I noticed copious amounts of engine oil under the car and smoke bellowing from the engine.I got the vehicle towed back to dealership and had it inspected . They acknowledged that the lube tech didnt tighten the oil cap , causing oil under pressure to fall on hot engine components and producing the smoke.I will never, ever take my cars to this deal ship again.Avoid this dealership at all costs !
Always a great service experience at MB -Plano. Asif is hands down the BEST ADVISOR I’ve ever had. He’s personable, extremely knowledgeable and very patient with any questions or concerns you may have concerning your vehicleThanks for the great customer service, Asif!
It started off with a very pleasant experience. They had a brand new GLA 45 AMG I fell in love with. The financing was easy, gave me what I wanted on my trade, left very late that evening with the new car. However, the next day after learning all the features for entertainment, ambient lighting and so forth, I realized the stereo system was not putting out much sound, the sub woofer in the back didn’t make a sound. I drove back to the dealership the next day and my salesman said let’s take it to service. Service was helpful unfortunately they couldn’t look at it because they didn’t have a loaner. I made an appointment, picked up my loaner that smelled like cigarettes (it was covered up by orange spray when I picked it up or I would have asked for a different one). Service said my car needed software update. That didn’t fix it, needless to say I picked it up a week and a half later with no fix and an open service ticket because they don’t know what’s wrong. I called Mercedes customer care and my case it being handled there, but it could be another 6 weeks before I hear anything. So, I’m driving and expensive car with a stereo system that sounds like my grandpa’s am/fm radio from the 50’s. My golf cart has a better sound system.
Recall visit - aka Free Visit… customer service was great. Efficient operation.“Multipoint” inspection is a joke. I think they just checked my dipstick and maybe some other fluids. Car has issues that I know about and not one was mentioned to me when I picked it up.Could have been an opportunity for them to do paid work for me but considering they are working so quick and efficient it slipped by.Would be nice for a luxury car brand to offer a little more inspection on their recall visitors.
Had a great experience custom ordering a vehicle with Tony Ortega here at MB Plano. Although personal circumstances prevent me from actually buying the vehicle Tony was good through and through with communication, very accomodating and reassuring. Ask for Tony for your new Benz needs, you will not be disappointed.
I have been a long-time Mercedes-Benz owner and more importantly I bought numerous cars from Mercedes-Benz of Plano. Not only is the selection great but the service advisors are even better.
My first experience last week with Mercedes Benz of Plano was beyond top notch. I’m in awe. I reached out online regarding an SUV and met with Sabrina Ozminkowski. From start to completion, it was the best transaction experience with attention to detail and incredible service. Finance at this dealership was also superb.
I received an unwelcome treatment from the service department. Went to complain to the branch .manager and left massage with a financial consultant Mr. TREVIN. Was told the BM wil call me back. One week later, no one has called me.
MB of Plano overall is not transparent with their service charges. I called to schedule an appointment for service and specifically asked about cost. The guy gave me a low amount. At the end of the service, I ended up paying $600 more. No extra work done. A lot of hidden charges. The service was mediocre. Once I walked in, I was directed to payment area, that’s it. No feedback from the agent whatsoever about the condition of my car. They all have different information for the same question. I called to pick up my car”yeah it’s ready” When I got there “Oh it’s not” Very disorganized branch. Very poor service for a company called “Mercedes-Benz”Oh wait, I forgot that my inspection was due, they failed to offer the service or remind me to follow up. I thought my experience at Mercedes-Benz of Mckinney was bad, I was dead wrong.
A simple windshield replacement which my insurance company tried to make difficult. My service advisor spend a lot of time on the phone with them to get things sorted out. The day the work was scheduled worked out perfectly. Arrived on the service drive fairly early and was met on the drive by my service advisor. The repair was completed by mid-afternoon.What I really appreciated was that I did not have to ride home in a van full of folks which would have taken quite a long time to get back home. The dealership has a relationship with Alto to furnish rides. I expected not to get home until about 10 or 10:30 a.m. I actually walked in the door about 8:20 am after a very pleasant ride home in a clean, comfortable vehicle with a friendly and professional driver. The driver arrived at the dealership to pick me up within 3 or 4 minutes of being called. When my vehicle was ready, all I had to do was tap on a link and my return ride was immediately arranged. The driver arrived at my home in less than 10 minutes and took me directly to the dealership. The Alto vehicle also had amenities in the back seat area, including bottled water and cell phone charging cords. I love this service. Ill never have to depend on loaner vehicles so long as my car is only going to be out of service for a day or two. Very convenient.
The experience was great - with service manager Eli Garcia. He was friendly, understanding and responsive. He checked with the mechanic, and got back with updates and answered my questions. Eli found there’s the recall while I dropped off the SUV for a windshield repair service initially. They were very accommodating. Eli was easy to work with.
Horrible service at the service department, those teenagers kids dont care, had to wait for a long time, just talking to each other and Im literally standing in front of them. When i got my car back i said thank you to the driver and he just turned around and left. Last time in this place
Great dealership, has executive feel to it. Hustle-free deal, lowest price I could find, finance person Brian was great so as my sales rep Brandon Gurley, he was very knowledgeable and a car enthusiast himself. 5 star experience overall.
On our way across country we had the opportunity to use the service department at MB of Plano and were delighted with our experience. They were able to accommodate us with an appointment right away and got us up and running and back on the road within a matter of hours. Everyone we came in contact with were professional, courteous, and kind. A big shout out to Manny in the service department - he’s the best. Thank you MB of Plano - a really wonderful dealership.
Just an all around horrific experience. Twice I emailed Ray Cordero saying I was ready to purchase a Sprinter vehicle. Absolutely no response from him, I had to call that evening and he said it was sold (although still showing in stock on the website) So I looked around and again wrote to him saying I was ready to purchase a vehicle. He wrote back saying he had other customers coming in and it was “first come first serve” Ok well here I am, I have financing, I just need the paperwork. I’m an airline pilot so I can’t pick it up today but I can pay for it. No response. I can only assume he wants someone who will dealer finance, so are you a car dealership or a bank? Just terrible service. The only reason he looks like a good salesman is because the Sprinter vans sell themselves. Plenty of MB dealerships in the metroplex. Unfortunate that the sprinter van I wanted ended up at this one. Unsatisfactory. Edit: They are lying in the response below, there was no one in the showroom and again, I offered to pay for the van in full. No worries Park Place MB was happy to take my money and awesome to work with.
Visited Mercedez Benz of Plano for the first time for servicing & I was pleasantly surprised with the AMAZINGLY WONDERFUL experience I received! In today’s microwave service environment, rarely do we find Customer Service like this! Despite the fact that it was very busy, they treated me like I was the only customer! Shout out to my Service Advisor, Clayton who was very polite, informative, knowledgeable & kind! Miss Pam who checked me out made me feel so special! Most of all they cleaned my car so well I didn’t recognize it! Thank you Mercedes Benz of Plano for dispensing top-tier service despite this impersonal pandemic era we’re living in!
Eddie & Steve were helpful During our entire purchasing process! Took longer than expected but the team at Plano took care of our family!
Had a great first experience with this dealership even though I didn’t purchase my car from them. They also had a loaner ready for me even though I hadn’t requested one.
I was helping out my grandpa with his car. The amount of times I had to drive back and forth from the dealership for issues which should have been resolved in one go was really troublesome. This is a new car. He spent $144,000 on the car. He first went because he got an indication for software issues. They took the car, did the maintenance and gave it back. He took it home only to discover his name had been taken out and replaced with a completely different name in Mercedes me connect, meaning it was impossible for me to connect his phone to the car. The car wasnt giving me the option to delete the name and put his name so I had to take it to the dealership once again. Finally, I got the car, his name was in it, great. Until he started up the car again and discovered that the area in front of the steering wheel that has the speedometer, etc. had completely disappeared. This resulted in his fourth time going to the dealership within a month with the car being held for a few days in between resulting in issues with his appointments and the like as he didnt have his car. Again, this is a brand new car and its already running issues which has resulted in multiple visits to the dealership just to have a proper, functioning car. The first time they kept it 3 days, 2nd time 2 days, and again another 2 days and they never even bothered to give him a loaner car so so he could get around to his appointments, etc.
I dropped my car off on Saturday after having made an appointment days earlier. I explained all of the items I needed servicing only to have to re-explain them again when I got there. I was then told the door lock for my gas tank meant they would need to keep my car through Monday due to that mechanic not working on Saturdays. I wasn’t happy they didn’t tell me this over the phone when making the appointment but agreed to leave it. They also did not have any loaner cars so I had to rely on Lyft and rides from my fiancé to go everywhere. On Monday I hadn’t heard anything yet around 4 o’clock so I called. They returned my call after 45 minutes and then said how much my tires and alignment would be and that also my car won’t be ready now until Tuesday because they had to order a part. Given that they just now gave me pricing for the tires/alignment and ordered the part tells me they did nothing up until this point. Again, I heard nothing from them on Tuesday, so I called at 4 o’clock before heading there. Again, they called me back 45 minutes later and told me the car was being finished up. I asked them if everything was done and they said yes and spoke about the tires, alignment and gas door but made no mention of the state inspection they were also supposed to have done. The guy said let me check on it and then told me no it had not been done. He said they could get it done in an hour. I finally showed up and got my car back around 6pm that night only to review my receipt and find they charged me $400 for an alignment when I was told by my service rep on Monday it would be $250 for the alignment. I text him and asked why I was charged more and he said sorry, it was a mistake and I would be refunded. I still don’t see a refund pending! Terrible service!
Horrible service experience. I came for a battery replacement and waited 4 hours for it. Service person didn’t introduce himself and didn’t even care to check on the car. I wouldn’t go back
Service advisor kept me informed of the progress and delay in parts which seems to be commonplace nowadays on every manufacturer. Repairs were performed properly.
My appointment was @9:30am for the Service A, said to take 2 hrs. Thank goodness I took the Alto back home. I didn’t hear anything all day so called dealership at 2(!). They said they’d be done by 3. So I requested a return Alto. Didn’t hear anything until almost 3. So I called Alto. They had cancelled my ride due to lack of drivers(?). I was supposed to pick up my 7 year old at 3:15! Had to get my spouse to pick her up. Called dealership & they had to get me another ride. Was not done with everything until almost 4:30pm. My service provider Brian was responsive. But Man! That was the worst and longest service day ever! Most folks would be livid. I’m still shaking my head.
Tony Ortega was great . No pressure and very Customerservice oriented. I’ll be back again for myself since the wife is pleased with her Valentines ⭐️⭐️⭐️⭐️⭐️
Just visited for some recall issues - all went smooth at check in . Most importantly the return calls and follow up we’re very good. The software update charge was $300 which we felt was high but overall good experience and staff.
Called service department to ask simple question and dude just hung up on me. Wow, one place you dont want bring your car get service. Avoid this place
Had great service Mike was a great help !! Thanku for the fast repair on my sprinter van
My wife and I bought a new 2019 c300 here and Rodney Mathews our sales consultant and Mitch from finance made the experience one we will not forget. We were treated like family here by everyone we came into contact with and I will tell everyone to buy here in Plano nowhere else.
I have no complaints about MB of Plano. They are very busy. Loaners require a 1-2 week reservation.
Service center was terrific and run efficiently. Price was good for the work that was done. In addition it only took a few minutes to obtain a loaner car. Jeff, service advisor, was responsive to questions. I will definitely be back.Updated-Another great experience. No issues getting loaner car and Jeff and everyone was terrific. They are go to for service.
Made a service appointment two weeks prior along with reserving a loaner vehicleCalled an hour prior to confirm the appointmentWhen I got there was advised no loaner vehicles were availableI had to ask to speak to the customer service advisorWhen he finally came out his first response was “ can I help you” in a very blunt short toneHe obviously knew why I asked for him but he still made me explain the situationHis second response in the same short tone was sorryHe offered absolutely no solutions and further appeared irritated he had to speak with meVery poor attitude and customer service
This was once again a very poor service from this dealership. They kept my car for over a week because I was the country only to come back and pick up a car that still wasnt fixed properly. I returned the car the next day only to sit and wait because there was no loaner car to offer even considering this was a mistake on their part. Worst of all is that I requested a call from the service manager Daniel to voice my concerns because he was supposedly in a meeting to come talk to me all the time I waited and he didnt seem it important enough to give me a call. Its just common courtesy to return a call in a customer service environment.For a family run dealership, the service here has to be better.
Worst MB dealership experience . I took my 2011 C300 on 11/06/2021 for oil change and replacing a bulb. When driving back home in my car, I had noticed large amount of white smoke coming from under the hood. I stopped the car immediately.I noticed copious amounts of engine oil under the car and smoke bellowing from the engine.I got the vehicle towed back to dealership and had it inspected . They acknowledged that the lube tech didnt tighten the oil cap , causing oil under pressure to fall on hot engine components and producing the smoke.I will never, ever take my cars to this deal ship again.Avoid this dealership at all costs !
Good folks, very nice dealership. Worked with Goson Li and he was fantastic. Looking forward to visiting again.
I had a great experience servicing my car at the Mercedes Benz of Plano. The workers were all nice & ready to help. The service was quick and efficient. Oh, and I got a free car wash!I’m definitely sticking to them. Kudos!
This place is unbelievable. I have tried reaching upper management and can’t seem to get thru. After calling back and trying to speak with someone my call gets picked up and automatically transferred to the receptionist (which is never available) I guess they can see my number dialing in thru the Caller ID. Nobody seems to go out of their way to help me out.
MB Plano TAMPERED WITH MY DASHCAMS.I picked up the car with the hardwired cables unplugged. Recording history shows they were unplugged right before the test drive. You can guess what this indicates. They then drove my car 6 miles.Daniel the manager claimed the tech didn’t want his face recorded. This is 2021. Everyone knows which way dashcams face. Daniel then claimed the tech was over 50 years old and not good with technology. Maybe he shouldn’t work on my car then if this is the case. So unprofessional.I brought my car in for a simple check engine light that came on right after I did an oil change. Left the car with them for an entire week. Prior to them testing the car, the check engine light was gone. Proceeded to unplug my cameras and add 6 miles anyway.Old review:Extremely impressed with the service. Benny is fantastic, very personable, and really takes good care of customers. Our family only services with Benny and always looks forward to working with him.
Clarence was our sales man. He was so nice. It was a very hot day (Texas Hot) & we were all sweating outside looking at cars. But he took the time to be patient while we went over different things having to do with the differentmodels of vehicles. I would recommend Mercedes of Plano to all, however, Clarence is #1 he went above & beyond his job duties. He also has a great sense of humor. He also worked with our budget for our vehicle, And was very understanding about what we wanted to pay. I believe we all walked away very happy that day! He even had it detailed while we ran an errand. Great people!
UPDATED!!!! I felt the service was great and they did a great job communicating with me about what my car needed. They had to keep it 1.5 days to complete. No issues there and I’m giving points for that- However, after I had paid ($1500 plus) and started my journey home -my right back tire pressure sensors went off with 20 psi. I had to pull over IN THE RAIN and find an air pump. When I went to inspect the tire I noticed that the cap was not screwed on (hanging by just a thread or two). Nothing else was wrong with it. It just needed air. When I checked the other tires all but 1 needed additional air. Now what really makes me angry is this should have been one of the last steps they checked on my car before returning it to me. Someone clearly failed here and didn’t complete their simple checklist. It isn’t a hard task, I wasn’t in any hurry to get the car back so why rush through and miss this detail? Mercedes prides itself On 1st class service. And for a luxury dealer/service I feel it just didn’t hit the mark this time. I could have gone to a any other dealership and I bet they wouldn’t have missed the tire pressure. Did I mention - it was pouring down RAIN!!!UPDATE!! So on top of everything above (my luck just isn’t getting any better) now I have a nail in my tire...went to try and get it repaired only to find out the dealership NEVER PUT WHEEL LOCK KEY BACK!! yep. Can’t make this up. So I drive back to dealership to see what options I have. When I get there, they say they will have to cut it off and replace the set. So I’m asked to wait. Because im a walk-in they put me at the back of the line and I wait for 1.5 hours. Then he comes and tells me they didn’t have to cut anything....they had an extra key in stock!! Seriously...no joke 1.5 hours to look on their shelf for a key THEY lost in the first place. I thought that entire time they were trying to figure out how to cut it off. Looking up a number and seeing if they had It in stock should have been a 5 minute max process you would think. I can’t even....I’m just so livid right now. I will NEVER buy another Mercedes again. I don’t understand how they call this 1st class service, so I’m changing my rating to a 1 star!
This was such a great process of buying a car; it felt like such a low pressure environment and they were genuinely happy to help on whatever they could. They were not interested in forcing anything on me which was such a different experience from any other dealership I had in the area. Connie was a wonderful sales advisor, and I would recommend her to anyone!
Wonderful dealership! If you’re looking to buy or lease a car, they will get you in the one you want! Love my car ☺️
Awesome car buying experience! From the time I walked in, I felt “welcomed” & not “harassed” ... I worked with Brandon G. (AWESOME GUY) It was an easy process. No long waits..Was able to get me & my kids a bigger vehicle!(2021 GLB SUV) Again, AWESOME CAR, AWESOME CUSTOMER SERVICE!! Just overall a great experience! Highly recommend! Thanks Guys!
Worst service EVER from any Mercedes dealership! I have been a Mercedes owner since 2008 so I know the level of service typically provided.I sent 3 text messages with no reply and made 3 phone calls with no follow up from the dealership on vehicle status.I finally got to speak to a manager that stated, your ticket was just finished 5 minutes ago……what are the odds, right!Took in for brake pads, rotors and wheel alignment and vehicle was there x6 days. Even the car wash was horrible and it’s always good……never again!Only positive was the lady that took my payment!Hate to do this but it’s well deserved!
The smoothest, easiest and best car buying experience I’ve ever had — bar none.I’ve been searching for a Mercedes SLK 250 for months and when the PERFECT one popped up on cars.com last night, it felt like it was meant for me. We showed up to the dealership about 20 minutes before they opened this morning and we were greeted by Taylor who was AMAZING. He was knowledgeable, friendly, helpful and let my boyfriend and I test drive the car alone. He also went out of his way to give me his cell phone number and coordinate the remaining service it needed so I could drive it home with confidence. I would highly recommend asking for him when you go.David helped us with the financing and was also incredibly friendly and helpful. Even with my not so stellar credit history, he helped me get approved for a loan with a decent interest rate.I have nothing but good things to say about this dealership and my buying experience. Every person there cared that we had a smooth and good experience and I could not recommend them enough.
My experiences with Mercedes Benz was great. I want to thank Steve for the professional service
Absolutely unacceptable experience! I called to set up service appointment for a tune up for my 1988 560SEL. Asked then if they would work on a vehicle that old. Receptionist assured me they would. Brought the vehicle in, asked again and was assured they would work on vehicle. Four hours later, service advisor called to tell me they had a policy of not working on vehicles that old! The car has always been maintained by MB dealers.
Scott and Darren are great to work with. We had an opportunity to go somewhere else but Scott listened to us and was able to help us with what we were looking for.
The service experience here is always top-notch. Honestly, I’d struggle to find a way they haven’t worked to accommodate my needs as an owner. I’ve been lucky to have Mark Cobb as my service advisor for over a decade, across 3 vehicles. And Mark is part of a good team.
Great experience! The Finance manager that assisted with all the paperwork to purchase the car was the reason the experience was exceptional. He made sure I got a deal I was happy with and made the process pain free. The concierge service to review all the cars features was a great added bonus. We are very happy with our purchase and would go back the next time we need to purchase a car or for service.
This by far the best dealership in DFW. The people are amazing, and are like family. I used them for several years, and then I bought a Porsche instead. Not only was the service half of the level with that car, but also the interior lacked so many of the amenities that are in Mercedes. So 2 years later I returned and bought a CLS450. I am back with this dealership, and will probably never leave. The service is absolutely impeccable.
MB Plano made it very easy to schedule a service visit. Once we arrived we were greeted by our service advisor, Manny. He was extremely courteous and professional. The issues were addressed very quickly and fixed within only a few hours. It was one of the best experiences ever. Big Thanks to Manny and the MB staff.
Mercedes Benz of Plano sold me a “lemon” GLE 350. The service department didn’t tell me about any issues until just after the warranty expired. On my first visit after the warranty expired they told me it would cost $13,000 to fix my car. The issues were all issues that could not have just started. They had to have been developing over time. They wouldn’t assist me at all in resolving. They told me it would cost $13,000 to fix my car. This is a scam dealership. Never do business with them. There are much better dealerships out there. I have bought luxury cars at other dealerships and have had issues after I bought them. The dealerships all worked with me. Not Mercedes Benz of Plano. They are bad news.
I brought my Mercedes in for service and the folks at MB of Plano were outstanding. Zach was great, on time and very helpful. The service was done right and promptly. They washed and vacuumed the car and it looked great when I got it back. I highly recommend Mercedes Benz of Plano!
Two words.. shop elsewhere. Ive purchased 3 Mercedes over several years and the Plano dealership was, by far, the worst from the sales side compared to others I had worked with.Not to get into the details but in general no follow-up when promised to deal with issues from the start and only wanted a signature. After everything was signed they and their manager just made excuses. Not typical of other great Mercedes dealers when you are buying an AMG.I bumped up to 2 stars cause the service department was marginally better.
My experience at Mercedes of Plano was great. The service on my car was going to take up to five hours. I was given a nice loaner. The service adviser Jeffery C. Quimby took care of business. My car was wash and returned to me. Very good job guys.
We have a 2013 Mercedes Sprinter with 325,000 miles. We have had service dealings with three other Mercedes dealerships and none of themhave matched Mercedes of Plano’s service. We scheduled an appointment for a “Mercedes emissions modification”, but on our way in to the dealership we experienced a loss in power and throttle response. Jay Henderson (our Service Advisor) and Trevor Isom (Sprinter Team Leader) were terrific!Trevor worked up a diagnosis and estimate within a couple of hours and visited with me personally about the scope of work and priorities of each of the items. Jay found my wife and I a courtesy car to use while repairs were made, and stayed in contact with us throughout the repair process. The shop completed all the work to have the van ready first thing Saturday. (Our initial appointment was noon on Thursday)We felt that the cost was reasonable and the service was extraordinary. Thank you!
First time taking our C230 to the dealer. The service writer, Asif, was very understanding and explained everything. He made me feel comfortable and it didnt seem as though he wasnt being honest. Would recommend if you want to take your car to a Benz Dealership.
My dealer, Taylor Wilson was such a joy to work with! He helped me order my 2021 GLE 450 and kept me informed every step of the way. He gave me the white glove treatment when I took delivery. Tristan in the Finance department was great as well. I thoroughly enjoyed my experience ☺.
I erased my review from 3 weeks ago,I though the deal was perfect and they are the best. But a three days ago I found out that Brandon Reininger sold me a car 2016 CLA 250 that was damaged and painted On the passenger side from the front bumper to the bumper. and I bought the car as a certified pre-owned and hes telling me they checked everything and everything checked good and the car is $100% good no accident no nothing. So I called him Friday afternoon and told him that the car is being damaged and painted and its painted really bad. I didnt see that until I was a cleaning the car getting it ready to trade it in because my son didnt like it and he wanted a truck.So Brandon didnt call me didnt answer didnt do anything so I called the general manager his name was Kim Patterson I left him a message and I called the sales manager his name Chris Peters something like that.But none of them answered me and none of them returned my calls and I actually called each one of them two times at least.So I texted Brandon Saturday I said what happened he said we gonna address this problem on Monday the general manager got your message too.But nobody called me and I didnt hear anything on Monday yesterday 4/27/19So I texted Brandon yesterday Monday and I asked him what happened and he texted me back saying the car sold as is and we not going to do anything with it we can only trade it in the GM said.I think they have some kind of deal with Carfax giving them some fake reports so they can sell faster with higher prices.I feel so sorry for my time and money that I spend in there but I will make sure that everybody knows about it and I will make sure that nobody I know will go around that place.
Excellent service from beginning to end. Benjamin, Tristan and Kyle were each a pleasure to work with and I felt like I was their most important customer that day. I recommend this dealership to anyone looking to buy a MB
Too long in service department for a Sprinter van. Seems they have some disconnect to improve between technicians and service rep. Was in shop for 2 weeks for a simple job. Finally I complained the they were still one full day late even after new deadline.Competent people. Kind. But need better understanding of their timelines and transparency w clients.Its post Covid-19 so we all deserve to be more patient and I was. Hope it all improves.
I live out of state from Texas. I contacted MB Plano through one of the online car finder sites. The Internet Sales Manager, Brandon answered my request. He is knowledgeable, and experienced with internet sales. He says he does 60 to 80 per year. He answered ALL of my many questions. He sent me videos of the vehicles and made sure the sales process was smooth. There was no pressure to buy. Now, Im just awaiting delivery of my vehicle.
Went to Mercedes Benz of Plano and had an absolute wonderful experience with Neil Knox. He knows the inventory, can easily understand your needs and apply that to make fantastic recommendations. Neil is very professional, kind and an overall great people person. After visiting 4 dealerships, this Sales Consultant was by far the most outstanding one of them all. If you are looking for a quality person to discuss your next auto purchase with, I highly recommend asking to speak with Neil Knox at Mercedes Benz of Plano.
Very professional and curiosity 😊 I love the atmosphere and I love how they have refreshments. Only one slight down fall!! Every time I go they never have a loaner car. Especially if they have to keep your car . Over all A+
Towed in late Saturday night due to blow out of run flat tire and no spare. Secure well lit parking lot. Zach called Monday and evaluated as needed a new tire. Didn’t push other services I didn’t need and I appreciate that. Car was fixed at price described. Picked up a week later on Saturday morning with no issues.I know this sounds basic but have had issues with other MB dealers pushing unnecessary work and/or inflated prices. Didn’t have that at MB of Plano.
Had a great experience with finance manager Alex who understood what I wanted out of the buying process, and sales rep Connie who took my random phone call and made time to show me a car very late in the day.Low stress, no hassle and fair pricing.
Total reviews rating 4.4
199 Reviews for Mercedes-Benz of Plano 2023:
Review №1
2021-11-02Pretty nice place. They have lots of information about the vehicles on their website. Brandon is probably the greatest car sales person of any dealership anywhere. He is very nice and very straightforward. A no nonsense type of person. He cares about making sure you treated fairly. He does his best to get you through the process quickly. Financing is where dealerships slow you down, but Finance Manager Nick does his best to get you going. Great dealership. If you buy or dont buy from here, if youre looking for a car, go see Brandon R. He really is the best. (Side note- the coffee machines are pretty cool.)
Review №2
2022-01-03MB Plano offers a highly skilled staff and top notch customer service orientation. Chad Bunton walked me through the process of getting my C63 AMG checked-in for service and what the services would cost. Dual Certified Diagnostic Technician Chris Manning is one of a handful of technicians that are Dual Certified in the world for the Mercedes Benz platform. His work is second-to-none. Impeccable. Look at the cleanliness of these oil pans. The old sealant was removed with care and the mating surfaces are meticulously clean. This is what you can expect. My experience really exudes the Mercedes Benz maxim, The Best Or Nothing.
Review №3
2022-06-29If I could give zero stars I would. I would not recommend. It is my belief I was profiled and 1000% treated poorly, but I don’t know why. On 6/20/2022 Myself and a friend went to this dealership. I was eager to buy my dream car and be on the road. While glancing at cars before entering the dealership Kaelon approached us offering his help. The salesman pulled up three vehicles and I decided I wanted to purchase one . I explained to him I had a trade and was willing put cash down on the vehicle also. Kaelon ran my VIN through the Mercedes’ system and seen I had carry over from a different vehicle on the trade. Kaelon immediately ceased in helping me retrieve my dream car which is the Mercedes GLC. He never asked for my income or to check with the banks, concerning my credit ,The man didn’t even know my credit score yet brought me back a letter stating that in order for me to finance the GLC I would have to put 16k down to get the car payment I desired. I was immediately taken back.I explained to him that I had received three quotes for my nissian Sentra that was over 16k and I could put cash down but I would never put down 16k on a vehicle .The salesman exact words to me was “this is a 50,000 car “ he also pretended to be shocked about the quotes and wanted to see them,so I showed him in my phone. His exact response was that “ this is Mercedes dealership and that my car would go straight to auction” “ we have no use for it” During the rest of our conversation He was condescending and rude. I’m not sure why I had this encounter with him but I’m glad and thankful to God to let you all know I got my car without paying $1000 monthly payment or putting 16k down on the GLC. If kaelon would have ran my credit you could have seen it was pretty good. I also have a great Job praise God. I got my dream car at park place Mercedes in Arlington in case anyone wants to give them a visit.
Review №4
2022-05-31A little disappointed with our experience. Seemed very rushed. Got car home. Tons of adhesive all over the outside of doors they didn’t remove well before selling it to us. The tint has some bubbles in it (we had the windows tinted at Mercedes’ of Plano to avoid this issue) and a scratch on one window. Looks like paint is dulled where they tried to buff adhesive off. When you purchase a $60,000 car I would think better attention to details would be taken. The most positive part was going thru the warranty options as Tristan(I think that was his name) spent time explaining every detail. Other than that we were in and out so fast. Did not feel special buying our first Mercedes. Hoping it’s just this location as we love the car overall. Will address the adhesive issues with the dealership hoping they can make right and my review could be updated. Not sure if I will purchase at this location again as you feel like a number not a customer.
Review №5
2022-01-28My Service Advisor Manny is the best. He made sure that he took care of us. He made sure that my husband had a ride home and made sure that they pick me up to bring me to pick car up once service was finished. I was not over charged. At Mercedes’ Benz Plano they take care of there customers . Everyone is so nice and always willing to help. Thanks again for all your help 😊
Review №6
2021-11-06It’s amazing how during this crazy car market I’ve managed to find the BEST salesman and best service! From the moment we met Scott Singleton, he kept in communication with us throughout the entire process.We went into Mercedes-Benz of Plano just to browse. Scott informed us about the delay in car deliveries but my car still arrived early. I’m so happy!!
Review №7
2022-02-08Several months ago, I took my 2020 S63 to MB Plano for engine light. This was my first experience with this dealership. To say I was disappointed with the service is an understatement. I was greeted by service advisor Brian Locke who told me he would update me later that day with the status of the repair. When I did not receive a call, I called to get a status. He told me he thought it was the water pump but needed to run multiple diagnostic tests to confirm. This process continued for 2 weeks when they did confirm that it was the radiator and they will order the parts and begin repair. The repair along with couple other minor repairs took another week. Unfortunately, one of the repairs needed a part to complete which they did not order during the 3 weeks they had my car. Due to lack of foresight, it took nearly another week to complete the repairs. After 4 weeks, I picked up my car; I realized 2 of the repairs were not repaired correctly. I phone Brian who asked me to bring the car back. He took the car back to show the technician, he told me he would have to look into which part needs to be replaced and he would contact me. That was the last time I spoke with Brian. I left him 4 messages without one retune calls. I left couple message for service manager Daniel Adams but never received a callback. With no response, I next left couple messages for service director Stephen Rand. Again, no response. This lack of communication and response from MB Plano indicates lack of care which begins with service advisor right up to the service director. I expected much better from so called premium dealer, but it seems customer service is not priority at MB Plano. I would never recommend this car dealership to anyone.
Review №8
2022-01-12I recently had the most wonderful experience with this dealership. I worked closely with David LaCroix and Curtis Miles. Both of these men were extremely professional and made my experience at Mercedes Plano a five star. David helped me research the vehicle I was wanting, place the order and kept me updated throughout the waiting process. I can not express enough how helpful and personable David and Curtis were. Its salesmen like this that make customers want to come back to your dealership. If you are in the market for a Mercedes, I highly recommend either one of these gentlemen.
Review №9
2022-01-13I received above and beyond a SUPERB level of service and assistance thanks to Sabrina!! She was outstanding and great to work with on my custom order vehicle! She answered all my detailed questions with ease and the car came exactly as expected. I highly recommend buying through her, she was extremely patient and well informed on all features. I am so happy I purchased through Sabrina and yall are lucky to have her at Benz of Plano!
Review №10
2022-03-03I have a 2016 E400 Coupe. While at work my battery died. I suspected that the lights or an accessory was left on. Jump started the car and drove down to the dealership. Jeff (service) met me promptly and listened to me about the event. Immediately placed the car into maintenance where the technician checked the battery, charging system and all associated systems. The tech found nothing and returned the car to service. This event happened just after the latest winter storm so the car was filthy. Jeff had the car washed and returned it to service all just over an hour with no charge. Let me say it again, NO CHARGE! I cannot say enough about your service and integrity. You’ve earned my business to say the least. Joe Mathias…one of your newest customers.