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What I like about Mister Car wash is that they have many locations Nationally.Staff is friendly. Operation hours makes hard to get a daily wash... But still my favorite subscription based car wash.
Really pleased with the level of customer service and the friendliness of the attendants. I went to three car washes this week and none of them did the job. Always left with water spots or dirt still on the car. Got the Platinum wash her and it exceeded expectations!
The spaces are easy to pull into for vacuuming your vehicle. The vacuums easily reach all corners inside and outside most vehicles.Going thru the wash process is easy too. Theres no heavy-handed push to upgrade the wash you choose.Going thru the wash is pretty quick. The only thing I dont like is that my vehicle doesnt leave truly dry when things are done. But for the price, its a reasonable trade-off.
I get the top wash with all the add ons. After the drizzle for those few days, the water would just bead up so nice on my truck! Thats a good sign of a good wax.
They charged me for the $20 wash (the best wash) it was horrible. The truck was still dirty. To their credit they let me run through the truck again. Still bug stains on the window and still dirt on the truck. I knew if the bug stains were still there it didnt do a good job. But I decided to get one of the rags to see how easy the dirt came off. Maybe it was scuffs? Nope came right off without using barely any pressure. You can get a wash at the gas station better for half the price when you fill up. Oh everything is do it yourself except the wash is automatic and a bad automatic wash at that. I wont be back
A great experience from start to finish. It was a busy day but the staff was extreme courteous and did their best to speed the process along. The bathroom was clean. There are both indoor and outdoor waiting areas. These guys really pay attention to details.
I love there service. The car wash makes the car super clean from top to bottom. The monthly rate is great. The vacuum is great...except the research blvd location is not self serve...a staff member will have to vacuum the vehicle...I dont like that. The staff are extremely friendly. The restrooms are always clean. I love this place
I have never written a yelp review before, but I figured this would be as good as time as any to do so. I went to their car wash for the first time near here in Austin. As I was guided into the car the guide put his hands up to stop me then ran away to get his manager. It turns he had led me into the edge and broken my hub cap. As I left the car wash I was told they would get back to me in a day to follow up on the resolution. After a day of not hearing I called them to hear they hadnt had a resolution yet. After a couple more days of calling they finally responded and said IT WAS MY FAULT and wouldnt show the video and when I started to question them they hung up the phone on me. Awful communication and integrity as a company. I would never recommend anyone going to this car wash. Reading through the other comments it appears other people have had similar experiences with the people they hire and their company leadership.
Pretty short wash tunnel. No shade in the vacuuming spots.Note that the vacuuming spots are located before the wash tunnel, and theres no quick turnaround back to the vacuuming spots after the wash tunnel.
It was okay. Its really hard to get in and out of. I would recommend vacuuming FIRST then wash.
I love their unlimited plan. It lets me get the car washed at least biweekly.
I like drive through car washes like this, but this one misses sections of my car like my back windshield which remain visibly dirty after going through the wash.
Very good carwash. Quick and easy. The sticker for monthly washes makes it super affordable to keep the car clean. Highly recommended.
Quick car wash and helpful staff.I couldnt figure out how to put my new car in neutral (weird gear shift). The employees were justifiably annoyed but also professional, helpful, and funny while trying to walk me through switching gears...again, weird gear shift and I had to turn to youtube. I was let back in line but only after confirming that I did indeed know how shift into neutral 🤦🏻♀️🤦🏻♀️At the time my anxiety was through the roof bc the entire situation was embarrassing and time wasting but now hilarious (to me and hopefully them)To the staff and folks behind me during my idiocy, Im sorry and thank you!!
I pulled up and asked the person at the kiosk and asked if this drive thru car wash was touchless. He assured me that it was. I went through the was as it puts you on a tread while youre in neutral. It is very NOT touchless! When I got back to my office I noticed that a large plastic piece of my cars trimming had been bent backwards! My car is 3 months old! Very disappointmented!
Easy and convenient, but they also have the nicest staff! Worth it to join the club, and they gave the dogs treats!
Waste of money my car is not clean!
Have a lot of love for Mister Car Wash and still a member, but a heads up for anyone from out of town using different locations- this location has it set up for you to vacuum prior to washing your vehicle. And unless you wish to go thru the wash a second time you just might miss out on vacuuming. The second pull in vacuum wasnt strong enough and I had to wait for a while for the person next to me to relinquish the vacuum hose for my spot. Employees were super friendly and helpful and I love the towel wheel at the end of the wash at this location, wish all had one!
My sunroof visor broke when I had the full service wash completed. I spoke with the manager Jeremy who immediately told me they had a sign saying they wouldn’t take care of something like that. I did not see this sign when I visited since I was in the furthest bay away from the sign. Jeremy was rude and got visibly upset when I took the picture of the damage and poor wash job.
This is the best Mister in Austin. The other one averages me 2 hours on a Saturday; this one was way cleaner, faster and nicer. They had free water coffee and popcorn too
Fast, fun, and great customer service! We just stumbled on this place and were so glad we did because of the lights, colors, and overall high quality. Easy in and out and the wax/polish at the end made it so we left dry with no spots. Impressive!
Ive been to this Mister carwash off 183 many times. The employees are very friendly and helpful. The car wash does an amazing job on the car and tires. I always get the $16 cycle.
Great monthly service deals for keeping your car looking good.
Impressed! Basic car wash is $8- extremely reasonable and it was short wait while doing a great job on the suv. Also allows you to vacuum for free with a car wash. Win-win!
This has to be the worse car wash in austin only 1 wash bay is open at all times and the place is always trashed out and wash brushes are all worn out needs to be replace , place is run down .
Very friendly staff. Self service vacuums with car wash purchase. The only downside is they no longer towel off the cars upon exiting the wash. If you want to avoid water spots, bring your own towel and find a place to park after you exit the wash.
This place is always busy. The unlimited wash subscription is very convenient. You dont even have to talk to anyone. The kids enjoy the lights going through the wash. They currently have limited services due to covid. They used to have full service car washes. Now its only external.
Love the service and how clean they keep my car
Great wash on my gmc Yukon xl, no vacuum cleaners?
Used to be my favorite carwash place in Austin, but last time I went my car remained dirty in multiple spots, despite getting one of their more expensive washes.
Their vacuums barely even worked, and the hose kept falling apart! Made a bigger mess in the truck, maybe thats why they are free.
This location was not very good at all. Had to go thru twice and still was dirty. Ended up going to Whitewater instead.
Very quick and didnt clean well
Weird hours (closes early) the location under 183 is a longer tunnel and cleans the car more be thoroughly. But no customer access to vacuums. Its full service only for interior cleaning
Wish they had spent as much time cleaning the bugs off my car as they did trying to sell me the monthly service.
Literally the most welcoming group of individuals in the Austin area. Whether its cold and rainy or sunny and hot, they never fail to greet every customer that enters the driveway with a big wave and although they are masked, you can always see a smile through their body language. As someone who comes through at least 5 times a day (I work for a car rental company, so I am constantly taking cars through the wash) I can honestly say Ive never once seen any of the employees in a bad mood or neglect to wave me through with positivity and exceptional customer service. Keep up the great work, yall !
A good car wash for the price. I’ve never had an issue. The people are friendly and they’re very transparent about what each car wash option gets you. I wish this location could shampoo carpets and clean seats, but other than that it’s great. Plus it’s a convenient location.
Good place to wash your car. I like to use the wand with a sprayer. I can usually quickly wash & rinse my car in about 10 minutes and it only costs me about $4.00. Love that the self serve is quick & easy....pretty, clean car and I did it myself. Great location.
We bought the deal where you get unlimited car washes for a monthly payment. Love it! You just drive up, machine scans sticker/code on your car, and stay in your car while it goes through car wash. Easy peasy and you can wash your car daily if you want to! We are having to cancel ours because we moved south and theres not a Mister Car Wash nearby. Bummer!
I love the membership!! Easy, fast and the employees are always friendly!!
I’ve been a Mister Carwash customer for over a year. I have the unlimited wash monthly package and it’s a good deal for the money you pay. However, this location is one of the worst locations you can use your membership at. It’s always super crowded snd understaffed. Not even a single time i was there were i left satisfied with the cleanliness of my vehicle. It’s never dried properly and leaves spots on mirrors and windshield. Today i almost got hit by another vehicle because they couldn’t get the flow of cars moving. They really need to step up your game is you want to retain your customers. PS: there are no managers on duty to speak to and no one answers the phone.
Great self service vacuum to clean inside then wash outside 😉
The clean on the outside was great, but I wish the process was better laid out for first time customers and that the customer service was more robust.The lines are organized in a confusing way for someone coming for the first time. I screened the website for the wash I wanted (platinum), but I didn’t realize there were two platinum washes. One is full service one is just exterior. I wanted the full service platinum, but I ended up in the line that said platinum express. Being a first time customer I got confused by that, and didn’t realize until I had got beyond the line to pay that I purchased the wrong wash.After I got out of the wash, I had a worker approach my car and clean off the back. I didn’t know if there were any other services that I needed to get from the wash, so I hung out for a second and just left after a minute or so. I wish I would have received a little more customer service to help me understand the process. I did tell the guy who helped me buy my wash it was my first time here, but he only told me about the unlimited car washes.
Detailed nothing overlooked , its a tight entrance and exit but the staff do a great job compared to there other locations this one has become my favorite
Had a good experience here after my rental car got attacked by birds that were apparently suffering from severe intestinal distress. Got the $10 wash, and that cleaned 90% of the debris off the car (its a rental, Im not worried about it looking perfectly waxed).Guys working there were very polite and friendly, and the added touch (I feel for them having to do this) of folks drying your car while the blowers were on was appreciated.
Bad customer service. Called to simply ask if there was a guarantee that my wheels won’t be damaged while going through the wash and he said “Well I mean you’ll probably be fine.” ...translation my wheels will ‘probably’ get scrapped. My wheels are $1,000 a piece. That’s not okay. Don’t go here if you have custom or expensive wheels.
Very friendly staff. Quick service and very clean facilities.Update: I tried several other full-service locations and Im calling it. Mister Car Wash is the Best in Austin!Price, fast friendly service. Comfortable waiting area.
My car was in need of a quick interior and exterior cleaning. I came across Mister Car Wash during an internet search and after seeing the high rating on Yelp and Google, decided to try them out. They were quick, efficient, thorough and cost effective... $12 (plus a $5 tip) and in and out in about 15 minutes with the inside and outside looking great! Will definitely be back... maybe even this afternoon with my other vehicle!
Its kind of underwhelming for the price. I went for the #1 package which ran me $30 and included interior detail, wash, and wax. The whole process took about 25 minutes on a Saturday morning.After I drove out, I noticed that the cup holders had not really been touched, and there were certainly still bits of dried bird poo that had not been paid any attention. I ended up buffing them off at home by myself. This location is probably fine if you just need a light exterior wash, but it wasnt worth $30.
Got all of the dust & junk off of my car, and left it nice and shiny. Even over a week later my car still looks just as clean. Unfortunately the machine did scratch my car though.
One of the employees does not know the least level of customer service, I have been 2 years with this company in Houston and Austin and never seen attitude with rude personality like that.It seems like the communication skills in the whole city is degrading.
Quick location. Access is a bit tight and exit lines are very close to active road. Was behind an elderly person and it was almost problematic because they didnt have a good amount of space to adjust when leaving the wash.
Their payment kiosk was not accepting cards and could not give change. Instead it spat out a voucher good for five bucks off my next wash. I live a thousand miles away, so that actually does me no good. In addition, my car didnt even get clean. Im sure theres a better car wash in Austin if you look around. Avoid avoid avoid.
I’ll give it a 3 because my car is indeed cleaner than it was when I entered. Not a bad experience necessarily, I just got the feeling that no-one really cared. There wasn’t a pre-scrub of my windshield or bumper to get the bugs off, no mirror fold-in, no antenna removal, and at the end someone dried one half of my truck. I typically go to the location on Research, and I think I’ll stick to that plan moving forward. Not for nothing, but for $18, I’d like the full show.
Great full service car wash. Very colorful drive through car wash. My favorite thing though is how everytime I go there, it rains within 30 minutes of exiting the premises. Thats right Austin... *I* control the weather around here.
The best carwash in Austin Texas.
Awesome! Deals for every level of finance. You got to wash your car this way. Its the wave of the future its perfect in every way. And when your car is done its just like it was brought off a new car lot. No kidding. Love it! Nuff said !
This place is pretty average. The car wash is shorter than the branch on 183 north of this place and the smaller parking lot tends to push your car out much faster, resulting in less time drying your car. Unlimited basic exterior car washes is $19.99 per month.
At first I was hopeful Id find a nice car wash nearby, but unfortunately thats wasnt the case. I purchased the top package and they did not do the job. Under my mats were full of crumbs, my steering wheel not wiped down, and my center console still had coffee drips on it. I requested a towel and began wiping it all down myself. Sadly, I gave a $10 tip prior to really looking at the work. The worst part is that they broke my seat. For some reason, they felt compelled to move the seat all the way back and somehow (I presume when vacuuming) broke one of the seat motors and the cable fell out and piece came off. When I went to drive away, I was unable to move my seat forward to reach the pedals. The attendants tried to help get the seat moving forward and one found a piece that was broken and gave it to me. I ended up propping my seat up with some packages from my trunk to drive to a nearby shop where they confirmed the damage. I wish theyd have been more careful. Now, Im waiting on a part (I guess this other piece got sucked up in the vacuum) for it to fully operate.Update 9/27 - I wish I could say there was a positive outcome, but it gets worse. BEWARE!!! This company does not take responsibility for negligence or the property damage they caused, which is $850 because I cant just get the one broken piece, I need to get the whole seat motor. My seat was in perfect working order when I got there and when they were through, it was damaged. They even handed me one of the parts they broke!!!! Jeremy said his video didnt show the damage. Unless theres a video on the top of the vacuum inside of my vehicle I dont know how they can justify this lack of responsibility. Jeremy did not call me back after many days too. They basically called me a liar. I literally had two new tires put on down the street and had working seats, drove here to get it washed, they broke my seat, and now I have to eat their mistake.
This place is an awesome value. For right at 30 bucks plus tip, I can get my car washed and thoroughly detailed. The last time I went, I waited way too long since my last visit and my car was disgusting. The gentleman cleaning my car got inside my car and scrubbed away. He didnt cut any corners. It was admirable and I was truly impressed. Its close and the price paid is worth the service given, maybe more. They have a lifetime customer in me.
Very pleased with a basic wash and wipe off for $7. They did a great job! I didnt have time for them to vacuum and clean the inside windows which Im sure costs a bit more.Ill definitely will return!👍👍😊
I like the monthly car wash option but $32.99 is a bit steep in my opinion, especially since the service can be hit or miss. I can tell how the service will be as Im puling up to check in or coming out of the wash by looking at who is working as you get to remember the people who put effort into their work and smile when they are providing a service. Some give it their all and deserve a smile and a tip and some look like your mere presence is a bother to them.
Avoid at all costs. Tried to scam me. Asked first employee at the front if they did vacuuming only because I needed to get a rental car back soon and it needed a vacuum. Waited in line for a while and when it was my turn the lady said they do wash packages only for almost twice the the first lady said it was going to be. I said I only needed a vacuum. She laughed and said, No, and thats why Im the sales manager and proceeded to tell me about the more expensive wash packages. I left right away because I didnt have time for a wash. Stopped at a gas station to vacuum but by the time I finished the rental car was late. Mister Car Wash ended up causing me a $89.99 late fee. Unethical business practices and reporting them to BBB. Please do the same.
First time customer and I was very pleased. They are fully staffed with friendly & professional individuals. Their turn over is fantastic and they do a pretty decent job, esp working in the ATX heat. My husbands car really needs a detail, but the wash and wipe will do for now.Thanks Mister!
Staff is always friendly. Membership worth it
They do an ok job on the exterior but awful on interiors. As in, they don’t do anything but quickly rub a dry rag across about 10% of the inside. I also paid for the supreme package which is suppose to include interior protection spray, which they did not do. I thought it was a fluke the first time, but this is my 2nd and last visit.There is a much better, and cheaper, hand car wash station down the street at the Texaco on 2222 but they are not always open.
Free, convenient do-it--yourself vacuums. And quick and easy drive through kiosk to order and pay for your service.
Nice car wash And free vacuums
One star is for the friendly crew. The cleaning job was very poor. 1.50 in quarters at a vac machine wouldve gotten me a better job. One glance in the car told me it was a poor job, but I still asked the man to double check that it had been vacuumed. I only noticed how bad it was when I got home, the trash/wrappers that were in the car were still there. There was stuff shoved under the seat - guaranteeing to me they hadnt even removed the rugs when vacuuming.They only barely/lightly wiped down the dash board and nothing else, not the door handles, etc... I just wasted $40. Only to get home and redo it all myself. I had a meeting a few minutes later or I wouldve driven right back and asked for a redo.I was planning on signing up for the unlimited package, but theyve lost me as a customer.
I had a car wash done and not only was the wash poorly done there were numerous scratches on my rear bumper. When I asked the manager about the damage he denied the car wash process and refused to accept responsibility for the damage. I believe this place is under new management and their service is terrible. Prior to my car going through the service line there was a breakdown and cars were backed up. Some people turned around and left.I have been a loyal customer for well over twenty years and learned a hard lesson today. Dont ever use Mister carewash again
Professional, thorough, moderately expensive ($41.⁰⁰). Each employee seems to take pride in their work & do the job well. (It helps if you tip.) If you point out critical areas for cleaning your vehicle, they follow through. You get to watch while your car gets vacuumed, then washed, dried, & dusted / cleaned inside, WELL... & good wifi while you wait. Ive used Mister Car Wash on Burnet Rd for at least 20 yrs. When I come back to the Austin area, I always stop there. Not only do they clean my vehicle, make it smell better, it gives me a good feeling to drive a clean car.Thank you, Mister Car Wash!!
Overly aggressive attendants, they will not own damage to your vehicles paint caused by their machines, i.e scratches, chipped paint, dings. It is the customers responsibility.
Very happy with the consistently good job they do cleaning our cars. We try to get there early to avoid the rush but even if there is a line they are worth it. Just avoid the free coffee, I always burn my tongue and its not good enough for that sacrifice.
I’ve been here before and not had an issue, but this last time I opted for the $15 Express #1 with tire shine. Long story short, had to go back after driving home and seeing that I didn’t get any tire shine. The guy on the floor was super nice and helpful, explainingOh that sometimes you get the wrong wash due to an error. Fine, it happens, it’s a pain but I try to be understanding. After the second wash, I noticed that the lower panel of my doors hasn’t been cleaned because the brushes didn’t angle in and get them. Having a light colored car makes this very obvious. After this whole rigamarole, I’m probably just going to find another place but caution others that this is just an average place, nothing special.
They make it nearly impossible to cancel membership. If you call their customer support line it tells you customer support is closed and you should go to the website. If you go to the website there is a form you can fill out, but it tells you best way to cancel is to call the number. Filled out the form nearly a month ago and am still being charged. Most locations have either not been open or had limited services. Tried emailing the address listed on website for cancellations, was still charged. Might have to cancel your debit card if you want them to stop charging you for nothing.
Did not do what was supposed to be done! I paid for the bumper to bumper, to to bottom cleaning. I took everything out of my car so they could get to all areas. The back was not vacuumed at all, the console and passenger doors were not wiped down at all. The vacuum job was worse than I can do myself. And I was stupid enough to leave a $5.00 tip, just thinking there was no way it would be that badly done. Never again.
Had best wash available. $46.00 including tip. When my truck was ready they called me out. I got there and my $400.00 laser fit weather tech floor mats were gone. Took almost 40 minutes of looking and mgr told me they put in wrong vehicle. Said they will reimburse or order new n ship to me. Neither has happened in three weeks. Numerous calls gets me different mgrs every time or no answer. I was in Austin Texas visiting my brother n Im from Missouri. Numerous trips he has made there to speak with mgrs n they tell him different thing each time. So a $41.00 premium wash cost me $446.00
Always fast, courteous and super friendly. My battery conked out on me last time here and they helped jump me, with Daniel, the manager, personally using his car after the portable battery failed. They take care of both their customers and their cars.
I got the most expensive package but it was still a reasonable price on par with other places. I wasnt expecting perfection but there were multiple obvious dirty spots on the car after it was cleaned. My side cup holders were still dusty. There were a few bird poop spots that werent cleaned. I watched the two girls drying/cleaning my car at the end of the process texting and standing around. Not a horrible experience but wish they would have put in a little more effort.
Took car on 5.29.18, had some dry mud in the areas around the tires. The same way it went in, it came out. Didnt bother spraying the underside. Of course, once I hit the road the dry mud was now wet and sprayed the sides of the car. Also noticed that all the bugs on the front of grill and hood were still there. I was able to grab a soft cloth with no real pressure by me and removed the bugs. So it wasnt as if it was dried out and required hard scrubbing. I agree with other reviews, no attention to detail. Never again, lost my business. Regret tipping any of the staff...
This place has the ability to be fantastic, and sometimes they are. However, it is pretty hit and miss as to whether or not the job is well done. Every time I go I purchase the same package. On one visit I get my truck back and cannot believe how clean and sparkling it is. The next I go I cant believe I just tipped the person a fiver to get back into a dirty truck. If the consistency of the job done was better I would probably get a monthly membership. I just cant seem to bring myself to get a monthly membership if I will be disappointed on half of my visits.
Marcos and the manager Antonio are awesome. These people are hard working and always make sure my Jeep leaves sparkling. Thank you so much!!! I will always come back here and recommend family and frienss
It scratches a lot. I will never come here.
Staff is very nice and helpful, had to wait for vacuum.
I went to get my car detailed to the Max because my uncle who is currently in his last few months from dealing with cancer, had an ordeal in my car, and there was blood everywhere. When I told the kid working in the service line what was up, he said he wasn’t sure they were able to do that (understandable, it’s blood, it’s a safety thing. Though I did explain that I bought gloves for them to use, and that I would take any objects out that had blood one them, and, as an EMT, I know gloves are plenty protection from blood that does not contain an infectious disease). He went back to ask a coworker about it, and I see them in the rear ore mirror laughing. As he walks back with his buddy they are both trying to hold back laughs. His buddy asks me to explain what’s up while actively laughing. I told him, and he looked in the back seat and confirmed they couldn’t do it. Again, I understand the safety hazard the company is trying to avoid, that’s fine. But I think it is extremely disrespectful to be LAUGHING about the situation in front of my face. When I had told the kid it was blood I told him what happened as well. Won’t be going back to a company that hires such people.
The interior/exterior basic wash does a great job with all hands on deck. The ladies found money under my seat last time and left it in the cup holder for me. Much appreciated!
Just not clean. $18 for a had station quality wash. Used to do prespot and windows but now all automated. Running boards dont even look touched. Wheels were supposed to be clean, nope. This is what they used to charge 6-7 bucks for too.
Just needed a quick car wash and they were close. Okay but a very tight location to maneuver in.
Terrible attention to detail. Hit or miss on almost every panel. If your interior has more than light surface dust it will be a mess afterwards. Car now smells like a kiddie pool. Save your $30+ for a mediocre at best car wash.
Agree with many of the reviews. Only went because of discount from dealership. They left blank specs all over windshield that had to be scratched off, that werent there before. Im not sure they have the equipment compared to other places Ive been to. Need clean clothes.
I had the platinum interior and exterior detail car wash. The back of my seats still had dirt from my kids shoes(which they shouldve easily wiped off with a rag). The doors werent wiped down at all. They basically just wiped down my front dashboard and that was it. The vacuuming was half-assed. You could tell they didnt vacuum the edges of he carpet or my seats and to top it off there was still mud in my passenger feet area that couldve easily been vacuumed with a tiny bit of effort. Exterior wash was alright though.I recommend going to The Finish Line off of Beecave. They leave your vehicle looking brand spanking new.
Best car wash in Austin! For me the finish last about 2 weeks. Highly recommend, cant wait for yall to make it to South Austin
They dont have free vacuums anymore. Now you have to pay extra 7 dollars to have someone else do a mediocre job. Long lines and I rather have the free vacumms so I can do a good job myself. I had to sit an extra 30 minutes to have my car go again on the line.
Really very slow staff. Looks like a bunch of unwilling workers moving at snale’s pace. I live in Houston so I compared their throughput time to the ones in Houston, and they are not even close. Mismanagement in action. Needs a good supervisor who can spring things back in action.
Quickest drive through car wash yet the car was sparkling.
Everyone here is always really nice!
Overall, not impressed. I paid a premium for what turned out to be a wash that I could get from a nice gas station wash and a little of my own elbow grease to finish the dry. Maybe Im spoiled, but shouldnt they at least offer to screw your antenna back on?
Avoid at all costs!I went in a couple of months ago. Got a decent wash, but once I got back I discovered they stole all of my laundry quarters out of my center console (About $10).I called and spoke with the manager. After some pestering he agreed to make it right with a free detail attached to my license plate number in their computer.I went by today for the detail. Turns out it wasnt in the computer, and the managers insisted they had no recollection of my issue. (Do their employees steal that frequently? Is the entire thing a grift?)He did agree to give me a basic wash (which sucked). Would rather have my quarters.
The place is hit or miss. Ive watched workers squeal tires of full service cars into the wash while the owners were inside. Ive paid for the 18 dollar wash and my car came out dirty still several times. One reason I wont get a monthly pass.
Had mar cleaned exterior and interior for $28. It only took maybe 10-15 minutes and they did a pretty good job. Ill definitely go back for another wash when I need one.
What is up with this? Just got back from the wash. I dont want to have to clean the car after getting it washed.
I have been using Mr. Car Wash for a long time and have been happy up until now. Today changed that. My passenger side mirror broke during the car wash. I reported it to the supervisor who then insisted that it was broken prior to my arrival. The mirror now swings freely...prior to my arrival I drove up Mopac then Hwy 183 and it functioned properly the entire time. The most dishonest business practice I have ever been victim of.
DO NOT SUBSCRIBE FOR RECURRING PAYMENTS!Membership number = 53379 + 7573411.) They didnt send any notice when they halted their services due to Covid-19. They didnt say when they opened.2.) I wrote them a mail saying I didnt want to continue and they turned off the service. But they still bill me!3.) Attached the screenshots of mail and bill.4.) Sent a reminder again, no response from anyone yet!Think twice about subscriptions with these people!
Lesson learned dont just ask what is the difference between 1 and 2. Thought I was paying for a vacuuming and tires but no I was not even was told that the vacuum was covered. The outside is clean had to go to a different place to get the rest done.
Very pleased with this location. They did an excellent job on my vehicle. It took a little longer than I expected but the results were well worth it.
Great service at a great price. I get the unlimited club so my car can stay clean and this is one of the best car washes Ive been to.
Full of a bunch of employees who like to stand around and watch you try to figure out where to go. $18 for a full detail and all we got was a wash. Removed our antenna and did not replace it. We were not directed to tire shine or vacuums. Workers were rude and unfriendly!
Where has customer service gone. This will be the last time at mister car wash. Have to pay outside. Service attenthas no cash so that I can tip these hard working guys. Since there is no live body person inside. How do you keep people from stealing all the merchandise for sale hanging on the shelves. Management should really think this over.
Ok. The frequent wash deal is ok but they always leave my truck with spots and dont dry it well. Workers are too short and cant get to windows. Specially the back ones.
I signed up for the monthly membership. I love it I get washed ever week for no additional charges and full inside and outside monthly for $8. This is a great deal!
Our go to car wash the employees are always so nice and always greet us with a hello 👋 awesome bunch of folksThe Big Red Charger ❤
I would like to thank mr. Hugo Solis for his professional attitude and the care and concern he showed me after some minor damage was done to my car going through the wash. Not only did he do everything in his power to accommodate me, he continues to be a shining star. But won me as a satisfied customer. Thanks mr. Solis
They said they wouldn’t let me go through that I hand to go to a manual car wash first and then they canceled my membership
Good place to get ur car wash with friendly helpful staff
They are fast and organized. The machines wash the car very well, coming out of the tunnel they are well prepared to dry and detail the car. Great pricing too
Ive tried all of the car washes, and Mister Car Wash is the best car wash in Austin. Theyll make sure youre happy with the wash, even if it means re-washing.
Staff is wonderful. Constantly cleaning vacuums for our health. They are so kind and welcoming!!
I love this place ,as an Uber driver I get lots of car wash and clean up ,anyway I spent more at other car washes ,now its a flat rate with my choice to add a 8.00 inside clean up with my monthly unlimited car Wash each month :)
They failed to tell me that if my ladder rack gets ripped off during the wash they won’t cover it. So they are saying since it’s aftermarket even if it’s their fault they won’t cover it. Sad.
Even with the covid stuff going on there was an attendant to help me this is my first time so I was a little weary at first it was only $12 and my van looks spotless they werent doing the inside detailing because of the situation but I will definitely be going back
Dreadful. Car was still covered in dirt. No attempt to rectify. Just shrugged their shoulders and walked away.
This is how they work- you go get the cleaning package. Come back and find that its a very poor job. They didnt blow out the leaves in the trunk. They didnt wipe the interior properly etc. You then point out that its not clean and you wait for another 20 mins when they actually clean it!!
Quick and awesome service! Complementary towel dry included which I really like! The employees get rid of all the water spots right away! Cheapest wash was $7!
They restored my sticky pollen coated car back to normal for only $6! They soap and pre-clean by hand first before passing through the machines.
We went to Mr Car Wash today and when I inspected our car I found on both sides of the car runs from the soap on the exterior of the carAlso the interior of the car had the gas where it was smeared and not fully cleanThis is a disappointing experience for spending 30 dollars including a 2.00 tip my wife gave himI would not recommend others to use Mr Car Wash if they want a really clean car I would instead recommend wash-n-roll where I did get a really clean car for about 34dollars flat rate per month.
Do not come here if you have custom rims. The guide rails will scratch them up
Excellent service and hours..love vacuum self service and Burnet Rd loc
Burnett road. Highest price auto wash didn’t clean my car very well. No towel dry. Not worth the money.
Staff is always nice and cheerful. The carwash washes the vehicle pretty good.
Friendly staff! Great place to get a car wash. I have to keep my car very clean for work, so an unlimited wash membership is the way to go!
People who go and pay to get their vehicle clean should get it real clean especially with what they charge.Well it is like that anymore. So I would not give them a star or go there anymore.
Its decent for the price, but they go so fast that they often miss things, but overall, a good value! the locations they have make it convenient to do the unlimited washes per month too!
Good carwash. I definitely recommend them.
Super friendly and the equipment works great and leaves your car clean!
Air wasn’t strong enough to blow away the water, leaving water stains all over my car.
There has never been a single time, that my car do not have spots after wash.. I always go for platinum package, infact I am platinum unlimited member, however whenever I go for wash there are always spots of water in my car post wash and sometimes, I have to wipe of windscreen as they use dirty towels to clean the glass
I am a member here and I love the fact that its quick and that I can wash the car twice a day if I want to .. my car looks clean now everyday 😉
Its what it is. Great value for $19.99 per month all the car washes you need. I drive for Lyft and Uber. My car shine$ people 😎
Loved it. Is affordable and the service is great
They don’t do a good enough job. Have to tell them what they missed and when I asked for fragrance the guy handed me the bottle and I had to spray my own car
If there are rate in the minus Ill not hesitate to give them the minus rate because they are the worst car wash i see ever, cheating on the customer as they show you thing and do another service or not doing at all , you feel that all the workers not like their jobs and forced to work there.
Always 5 star. Theres one is Ollen Road and 183.
Quick process for a fast wash. Of the car washed I used in Austin, this one got the car the cleanest.
I purchased the Super Duper package and I could not tell that they had wiped down the front dash with the protectant.
My experience with Mister car wash was very bad. People are not supportive and they are rude. They charge almost double at the time at the time of billing.
I heard this is a good place. I have never been but seen it. Next time I need my car detail, Ill try it out. Any good suggestions here Austin, TX
I mean... Maybe their unlimited washes are good?
Not so impressive. But economical if you are going for unlimited car wash plans.
No drying off the cars anymore. Machines arent getting off the dirt. Service is way down. Go elsewhere
I basically paid 50 dollars for them to run my car through the car wash...im pretty sure they didnt even vacuum my car out :/
Most of the time, they do good work. But today they left leaf stains on the hood and bugs were still on the front bumper, it was disappointing
Horrible service. I’d rather spend my money at the wash tub ..Listen up learn to return customer phone calls !Hire competent workers!
One of my favorite car washes in Austin. They know me by name and recognize me immediately as I pull up in my vehicle.
These guys always do a great job on my two older cars. Leave with a clean shiny old car but it feels better
Easy drive through car wash. Not much else to say !!!
Decent cleaning for the price. Wish there were more interior cleaning options.
Super quick and easy! Car looks great 👌 Everyone there was very nice and helpful
Paid for full service wash and car came out still dirty inside and out. Manager had to come out and clean up areas. Very disappointed. Will not go back to get car washed.
Unlimited express washes for $20. Well worth it for those of us parking under trees where birds roost.
Expensive, and they don’t vacuum quite well. They are fast but sometimes you need to slow down and pay attention to the details.
They could spend a little more time on the inside but for the price a good car wash
I’m sure some of them are great but the lady I talked to was very rude
Been taking me vehicles since I was 20. Wouldn’t go anywhere else.
Mediocre car wash. Not a lot of attention to detail. I got their premium wash and there were still bugs on the front of my car.
Excellent on the spot car wash! Great prices
Membership is good for driving through for a quickie car bath.
Great service and did a great job cleaning the inside of a very dirty car
Quick and inexpensive for a great wash. Rarely any wait time.
I have all you can eat membership, so I can keep my white truck clean, a great deal
Just had the basic wash, but they were friendly and efficient.
Awesome service.. some of the most amazing people work here. Very quick service and my experience there is always 5 stars
Not very good. The exterior of vehicle was good but the interior was not cleaned very well.
Car was not wiped down good,dirt still on back of trunk and hood,and floor mats not clean.
Amazing customer service, and always willing to be very thorough with the prewash.
The employees are fun and friendly and they do a GREAT job on your car!
They open EARLY free coffee and quickly wash your car in and out.
I paid $40 for complete car cleaning which was including clean my car seats which they did but it was not done very through
Quick In. And out
No problems but should explain pricing options better when you drive up
Cant beat their $8 wash. Great automated cloth wash with a hand dry service.
Great Car Wash have been going there for years. Love it!!!
Free basic machine wash from Subaru. Not a lot of frills.
I do the platnium unlimited. My car is always clean (:
Platinum Ripoff. Back of my car was still dry with dirt on it.
They wash your car with HOT LAVA!!! ( •o•) Awesome!
Friendly staff, efficient and swift service. Coffee and popcorn are nice.
Missed my whole back seat and tons of spots were not even touched inside and out. Never going back.
Went Sunday terrible customer service. Spent 22.00 and car still dirty. Employee Michael needs to be fired. Will never never go again
This location needs a lesson in proper car washing and customer service
Total reviews rating 3.8
199 Reviews for Mister Car Wash 2023:
Review №1
2022-03-25What a great service!Every time I show up to the location Im always greeted with many smiles and big waves!The memberships are a great for anyone who washes their car more than twice the month.The employees are very knowledgeable in their memberships and products.I ended up getting on the membership and for one flat raised come in as many times as you like! Including the full service if you ever want to get the interior done because Im a member its only $10 which is an incredible deal.I will recommend this to all of my friends!!
Review №2
2022-05-28It’s good, but a couple drawbacks:-(minus 1 star) occasionally get blemishes on car.-(minus 2 stars) at this pricepoint, vacuuming should have a sunshade. vacuum area is exposed to West afternoon sun. Brutal. I’d suggest adding this.
Review №3
2021-12-14I’ve been a member at this car wash for a few months now. I recently changed my membership over to a new vehicle that I purchased a couple of weeks ago and within my third visit to the car wash, the shammy damaged a portion of my front grille. The grille is a full assembly that has a camera underneath that needed recalibration. It cost me 1329.00 in damages and the car wash was unwilling to reimburse me for anything that happened because I took the initiative to get things fixed myself. It took them 10 days to give a response to the incident claim that was filed on December 2, 2021. Sad to say, I won’t use their services again due to their bad business practices.
Review №4
2022-07-04I have been coming to this car wash for more than 10 years and have not had any issues. Today I attempted to do the usual touchscreen payment (they set this system up during the pandemic), and the young lady told me that this is not a self serve car wash, and if I want self-serve I needed to go somewhere else. Wow!It only reason I can think that they don’t want people to use the touchscreen that was set up for self-service, is to be able to upsell you or try to sell you on a membership. Basically pressure sales every time you come through.Sadly, I won’t be returning to this car wash that I have been a loyal patron. I’m sure there are plenty of others around here that will value my business.
Review №5
2022-07-05I have gone to this car wash for years and years, through several changes of ownership, mainly because it is conveniently located near my home. Today I had a very negative experience that has prompted me to write a review. The woman superfluously working at the entry gate, which has a touch screen and works perfectly fine for self-service, made the usual attempt at upselling a more expensive wash and a monthly membership. I always decline these and usually it a simple matter of saying “no thank you,” but today I got someone who would not give up and went so far as to rudely tell me that she needed to continue with her sales pitch, despite my having politely declined twice, because I “clearly [wasn’t] getting the information since [I] hadn’t been buying those services.” Q: Given that the basic wash always leaves the back of the car dirty anyway, why would I want to go and spend money someplace where the staff is also rude and pushy! A: I wouldn’t and won’t, so I turned my dirty car around and left. It’s amazing and sad how one employee with a bad attitude and rude demeanor can torch years off goodwill. They are literally paying someone to drive off business.Update 7/5/22:After Mister Car Wash responded to my negative review in an attempt at reputation management, I sent emails to the address they provided on 6/13/22, 6/16/22, and 6/25/22 and have never received any response, so take that friendly response for what it’s worth - absolutely nothing.
Review №6
2022-05-01Best car wash in the area. Actually faster as well. Good results. Ask to go through again if it doesnt wash to your satisfaction.
Review №7
2021-03-22The guy checking ppl in was really nice. But the wait was long (I think someone was having a car issue and a bunch of folks had to back up to let them out).No vacuums but the staff member said they would have them in a few weeks. Will pop by to see if that happens.No towel dry at the end. I would recommend getting the cheaper options since there’s not a ton of added benefit for the higher priced ones.
Review №8
2019-07-26The people plenty friendly and the coffee and popcorn available were a nice touch. I did only get the $15 wash, however the outside of the car still had residue spots that were relatively easy to remove with a finger. The inside is still distributed and the touch points like blinker, door handle and door panel are still full of smudges. The cup holder is still sticky. A relatively poor job by professionals.
Review №9
2022-08-03I never knew what I was missing until my husband signed us up. Now I go through almost every day. My favorite part is the shiney tires.
Review №10
2020-10-21I got the $12 dollar car wash (Express # 2) and here is the result: the front of the car and windshield was just as dirty as before, and it still severely impacts the visibility of the car. To be fair, the sides of the car are very clean, but this quality of work on the windshield which is the most important part for safety is still unacceptable.