Wheelchair-accessible entrance
Yes
Moore Funeral Home & Memorial Gardens in Arlington
Categories
Location on the map
Arlington, Tarrant County, Texas, US
Accessibility
Phone: +1 817-275-2711
Site: https://www.dignitymemorial.com/...
Site: https://www.dignitymemorial.com/...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (199)
Thank you Kara and Jeff for being so kind and caring during this difficult process of loosing a love one and undrstanding my needs. My brother is resting in peace now and the process was an excellent experience working with Kara. She was very compassionate and caring. Thank uou. Highly recommend Moore Funeral Home.
Meagan jumped through hoops to make sure our unique needs were met. She and other staff kept in constant contact with me while we worked together to rush paperwork and hurry services due to time constraints of key family members. I couldnt be more pleased.
Losing a loved one is such an emotional time. It’s taken several months for me to write this review. I can only say Thank You to the entire staff at Moore Funeral Home, specifically Megan Murphy, for the endearing efforts and planning for our beloved family member. Pre-planning arrangements were a blessing for all of our family during this time of need. It really did remove much of the anxiety that we were facing. So, if your reading this and truly considering a funeral home in North Texas, or wanting to preplan (which I’ve learned is the kindest thing anyone could do for their loved ones) then please, think of Moore Funeral Home in Arlington TX and ask for Megan Murphy. She truly cares and will help in any way possible. She is a true blessing. Peace to all.
Moore Funeral Home staff were very professional, helpful, and understanding after the unexpected loss of my wife.Would not hesitate to recommend them to anyone facing the loss of a loved one.
Visited the cemetery with my friend to visit her mom for mothers day. everything was beautiful and i really appreciate that this event was put on to honor all the moms that have been lost. I would really like to thank stephany, jill, and jills sons for being so kind & handing out water.
They have been around forever, my mother in law father-in-law my mother and my son are all buried there.. When my father died he had already set up all of his needs for his cremation and to be interned.Yet 5 months after his passing his plaque is still not finished. The only follow if I have them with now is to ask for a review even though they know they have not completed the job.
Providing excellent education in the community to help families and caregivers know how to plan appropriately for their loved ones. It’s a reflection of how they will care for your loved ones when in need of funeral services
Planning a funeral for a loved one is never easy, and personally I had never been through the process before. However, the staff at Moore was extremely helpful, compassionate, and professional. They worked with us every step of the way to plan and execute a beautiful and meaningful service for my beloved grandmother. They helped in the process of picking out our casket, flowers, and the program. They set up the service beautifully the day of. I want to specifically thank Joseph, Anton, and Nicole. They scanned all of our pictures, edited the program, and overall provided excellent service at a grim time like this.
Recently have had to call several times about the death certificate. Only to be told the doctor would not sign off on it. That was a lie. They have 10 days to file with the state and its been 40 days and counting. Doesnt seem like the staff is doing its job. One excuse after another.
Both of my parents here at Moore and we love it so much its very peaceful and I know Mom and Dad are rest in heaven. And Ana help us so much ⚘🙏😇
Came to visit my grandma for mothers day and they gave us tacos and ice cream, great experience! Ana is always so helpful!
It was a pleasant experience and she took her time showing us eveythingI will definately recommend moore funeral home.
Everyone I dealt with for my fathers passing was exceptional. Sydney was a delight at a time when not much light was shining. She was very caring and went out of her way to help me feel at ease and explained all aspects of each step thoroughly. My hats off to all who prepped my father as he looked great. Also, his recent sharp decline in health left him much less of himself and his clothes were from a hundred pounds ago but was not noticeable at all. A special, very warm, heartfelt thanks to Megan and Anton for your ninja like wizardry, you helped my daughter through an exceptionally difficult time. Marion was simply sweet and helped us with a quick notary. I know there were unnamed people and it took each and everyone and thank them as well.
Amber, our funeral director, exceeded my expectations in every possible way. She was very respectful of our BahaI burial traditions, and sought to help us every step of the way. She seemed to anticipate my needs and provided options that I was extremely grateful for. She was never intrusive or pushy. She facilitated the washing and wrapping of my dear husband’s body, anticipating my every need and patiently stepping back when we needed privacy. She was obviously well-trained, but had a depth of compassion that cannot be trained into someone. Her precious young assistant Jabari was caring, helpful, and attentive to our needs. They both worked together to ease my distress and lighten my burden. I will never forget them.
I was visiting a gravesite, which I had visited prior, and found I couldnt locate it! I was so confused and a bit distressed. Fortunately, Alan, the cemetery manager, happened by and asked if I needed help. He helped me find the gravesites and assured me its not hard to get disoriented! Thank you Alan! The grounds are very nicely kept and there is an atmosphere of peace and quiet.
The staff at Moore Funeral Home was very professional . They clearly explained their services and listened to our needs for my Moms funeral service. They even contacted me a few days after the service to see how I was doing and ask if they could assist in anyway. I was very touched by their caring and compassionate attitude.
An absolute bunch of jackals. Almost a full month after my moms services, Im contacted by Moore to tell me that my moms prepaid arrangements were canceled almost 25 years ago. They had her body for two weeks and didnt say a thing, but waited until two weeks after the service (almost a full month) to call me and tell me that we need to discuss payment of the $15,000 worth of goods and services provided.This is exactly why people hate the funeral industry. The emotional distress of losing my loved one is now compounded by the additional distress of this. There is no way I would recommend anyone to use Moore for any reason.
My mothers arrangement were pre made and pre paid but the final details were left to me but the team that assisted me were both very professional and extremely helpful. My husband and I have already made and paid for our prearrangements at this same facility.
Much better than I had expected! Truly above and beyond! Many people commented about how smoothly the funeral went. Could not have been any better. From Anton, the funeral director, to Kara the cemetery person, who went out of her way to find the perfect burial site. To the DVD of pictures with the pictures and prayers on the front and back covers, to the DVD itself with pictures of the church mixed in and Ave Maria playing in the background. To Anton running out after the reception to hand me the death certificates. All were very special.
We were greatly moved by the compassion and professional treatment we received when making these difficult arrangements for our beloved one. The attention to detail and assistance to make this final arrangements were beyond great. Thank you Marga Morgan for such a comforting experience to make sure our loved one was remembered with dignity and grace.Marga Morgan went above and beyond with the arrangements with such a personal touch that we would recommend Moore Funeral Home to anyone needing to make these difficult decisions.
I have no words for what happened today. The grave was dug too small for the casket. We have had to watch the workers try to maneuver a casket as it was wedged in the grave. A back how was brought in. The workers seemed to be wandering around like the keystone cops. This hurts my heart to see those mourning have to suffer through such a completely avoidable situation.
My husband and I have been searching a way to get a marker on my father-in-laws grave site. Today we met with Hiyab at the Arlington site and he was wonderful! He explained everything and spent time with us to solve or initiate the process. Anne suggested ideas to us Sunday and this allowed us to visit with family to make decisions. So a big thank you to them and the receptionists for their friendly and helpful manner,.
The staff at Moore was wonderful, especially Kara Kline for helping obtain a headstone by the one year anniversary of my very close friend. It was a custom design and it was totally appreciated by his family. Thank you again for making this a special day for the family.
I am so thankful that my wife, Amanda, and I chose Moore Funeral Home and Memorial Gardens for our final funeral and burial arrangements.From making prepaid arrangements years ago to the final funeral service for Amanda last week, every detail was handled with compassion and concern for our needs. Every Moore Associate, the Funeral Director, Attendants and Staff were very professional, attentive and supportive.In spite of my grief, I felt very comfortable at all times in their presence.My family and I wholeheartedly recommend Moore Funeral Home and Memorial Gardens for final arrangements.
We were treated with the utmost care and concern while finalizing details for my father-in-laws service. Sulma was helpful in taking us to the specific area ahead of time, so that wed have familiarity on the day of his service. She and Andrew were very kind. Our experience with all who assisted was a pleasant one.Much appreciation to all.
We worked with Megan and Ana and I can not express how thankful we are. They made sure to cover every little detail. In our worst moment it was very comforting to be able to work with people who really understand what you need. We never felt pressured or rushed. We are completely satisfied and really happy that we were able to give my dad the funeral services he deserved.
Amal and Susie were helpful at the food tent for mothers day. We appreciate you all.
Ana and Susie stopped to give us water and make sure that we were doing ok on Mothers Day. Thank you!
First, thank you guys for being so kind and considerate for my family during our time of need. Jeff was so thorough in answering all of our questions. This was a very confusing and traumatic time for us and we appreciate his attentiveness to our situation.I would also like to thank miss Marian for being extra sensitive and understanding through the phone. We called several times and I was nervous about being a burden but she reassured me every-time that she is here to help us whenever we need.Thank you to the team at Moore, I think our grandmother was in excellent hands.
Anton was our funeral director and he did an excellent job. He thought of everything and made it easy for us to plan. I had never planned a funeral before and he helped me think of all the details. The funeral itself was very beautiful and went off without a hitch. Moores has done several funerals for my family and its always been handled with grace and sympathy. Thank you Anton!CJ Colton
We worked with Cindy Shelly & Pam. They were all great. Very kind , understanding & helpful. My first interactions were with Cindy, she was patient & so very compassionate. Shelly helped us throughout and guided us along the way. I wouldnt have know what to do without her. Pam was at the cemetery with us and she was just as wonderful.They definitely helped us through this very difficult time in our lives. Thank you ladies!!!
The loss of a loved one is such a tumultuous time. If you’re the one planning the arrangements it is simply overwhelming. I recently experienced this sad event after my mother passed. It was complicated as we had to move her from New Mexico to Texas and I was in California. The entire staff at Moore were phenomenal. They took charge and handled all the details. There were no surprises. They were so kind and genuinely concerned how we, the family, were doing. They walked me through all my options and provided the very best customer service imaginable.
Amal Womack has been like a friend to us from the moment we met her.! This is such a tough time and she was empathetic , helpful, kind , brought laughter and just an all around friendly face ! she was thorough and designed our headstone with the exact vision we wanted . thank you amal! your the best !
A loss of any kind is absolutely devastating and this one by far has been a loss that is unexplainable as the matriarch of our family took her rest! I’m so grateful to Andrew for helping my family with this process of finding my grandmother’s earthly resting place! He gave us everything straight up and made some extraordinary discoveries that led us to having granny placed just where she wanted to be! We are grateful for him and believe he was put in place to help us with this miracle! Andrew, my family appreciates you!
Marga was our Moore funeral home representative and she was very helpful , understanding, compassionate and caring. She took care of us very well. The cemetery grounds itself were very clean and very peaceful.
Andrew Hinkoe did a phenomenal job ushering me and my family in the next chapter in life. Not only provided outstanding service but grief counsel and reassurance. I highly recommend this place for your love ones final resting place.
On this hot August summer day, I made a trip out to Moore Funeral Home to pay a visit to my brother in law Stuart Littlejohn, and my Mother in law Betty Littlejohn. I was wandering aimlessly in the general vicinity but couldn’t find them. I looked up and saw a beautiful Angel who asked me if she could help in any way. Amal Womack was this angels name. She was able to locate Stuart and Betty for me. In finding Stuart’s marker, we noticed there was remnants of a visiting bird and Amal quickly sprang into action in calling for help in cleaning the mess up. Alan, Louis and Guierllmo were there in a flash!! With courtesy and grace, these gentleman were able to place the vase upright and repair the connecting chain. Kind and gentle are these wonderful humans. Amal, Alan, Louis and Gueirllmo thank you for your kindness and care on this hot August day…God Bless you allMelanie Littlejohn
I honestly feel that the majority of the staff cares about what they do. I did not use Moore for anything except the burial and services. Everything else, preparation/visitation was handled by another group. My mother passed in May-2020 and her service was held in early June. As I mentioned in my opening line... I feel the majority of the staff do care and strive to make the experience as comforting as possible. The family representative that was assigned to our family however, left me with uneasiness, frustration and confusion. She was more concerned with making sure that I knew I would be getting a survey and to be sure and make good comments ! SHE LITERALLY said this to me as we were walking from the selected gravesite back to the building. Well, I never received the survey. But then I had to call today because there was supposed to be a vase at the marker and several of my family members have commented there is no vase. Apparently, the vase is turned upside down --- BUT no one ever told us this. This is a tiny detail but really -- communicate these things to the family. I dont want to say that the entirety of Moore Funeral Home operates this way.... but I plan on requesting that a different family representative help us with any future business.
I want to take this opportunity to compliment Kari Banks on her incredible kindness and help during a very difficult time. My mother had passed a few weeks ago and it was unexpected and I was able to make contact with Kari by 6 a.m. that morning. She walked me and my family thru the entire process. We had a few issues and she handled them perfectly for our family. Her kindness and sensitivity to myself and my Father meant the world to us. She is an amazing representative for Moore. Also, Malcolm and Titus who were there to help at the church as well as the cemetery were so great. They both wore purple ties and Kari wore purple in honor of our Mother. Very nice touch in remembrance of my Mother.I cannot say enough about these three and we are forever grateful and will always remember their extreme kindness and professionalism.Sincerest Gratitude,The Lowe Family
The absolutely only thing is they did not call after the memorial. Shelly called and left me a message to either call or email if I have any questions. I called and someone told me she wasn’t available and took my phone number and message to give to her. Then I emailed her with 3 questions and I have not heard back. Everything else was very nice.
Thank You Moore’s. Today I went with my good friend to visit her mom for Mother’s Day. I met Kara Kaine who was so helpful and courteous. I know she is a mother of her own and to take the time and patience to help was so thoughtful.
We recently lost a very special lady and Moore Funeral Home on Davis handled the entire process from beginning to end as if she were a member of their own family. There were late night calls and changes and not once did we get turned away. Callun was amazing, he would sign on and within minutes we would have adjustments to any plans or details. The Chapel was beautiful. Video was well done and the overall experience was a blessing to us in our time of sorrow... we will be recommending and using Moore in any of our future needs. Thank you Moore for being there for us; your sincere caring is much appreciated!
I want to say thank you to Marga Morgan for helping us out on my mother’s Policy and understand what policy was best for us. Marga was able to straighten out and honor my moms original wishes. I greatly appreciate her service.
Megan, our funeral director did an excellent job serving and working with us as a family after the passing of our precious mom. We are grateful for her since of caring and clarity as we walked the road no one wants to walk.
Cindy Simpson was knowledgeable and gracious as our funeral director for our 98-year old Mother. Cindy examined our documents from our Father’s interment at Moore Funeral Home and Cemetery from 24 years ago to help us select similar products and services cost efficiently. Cindy was a grief counselor for us, patient with questions and family stories, and exceeded all of our expectations and requests. The guidance Cindy provided in our selection of the casket, vault and choices of specific flowers and their colors was detailed and even anticipated what our family wanted for Mother’s arrangements. The meticulous, caring attention from Cindy provided us with a beautiful final memory of our Mother to treasure. We did not expect to feel so comfortable making funeral arrangements for Mother, but working with Cindy was like working with a member of the family that we had not yet met.
I would like to thank all the members at Moore Funeral Home for all the love and support that we received from the first day we got there to the last day. Five star 🌟 does not begin to express what Cindy, Titus, and Andrew did to welcome us. My niece was in great hand and Cindy was a God sent from above. My brother William greatly appreciated everything u all did. We his family too and we love u all for taking the time to go out the way for us. It’s great to find a funeral home to show you love and also compassion. Thank from the bottom of our heart the Atkins’s Family’s
Moore Funeral Home and their staff simplified the process during a difficult time. My family and I couldnt be more thankful. Every step of the process was handled with care and understanding. Cullan was very professional and kept in touch nearly every day. He reminded us of all the services they had to offer, and how they can help the family adjust to a loss of a loved one. Again, thank you so much to all of the staff that assisted my family.
I would like to thank Meagan Murphy and Leah Jordan for the compassionate and professional care they showed to me and my family during this difficult time. Planning Kathleen’s funeral was the most difficult thing I have ever done however with their help and guidance they made it seamless. I would definitely recommend Moore’s if you have the need to plan a funeral or to discuss funeral plans.
Very impressed with Moore Funeral Home...We had to plan my moms funeral on a Tues. morning for a Wed. afternoon viewing and funeral. The funeral director really accommodated our request for a one-day turnaround when they had availability. They were very flexible allowing us to customize our package.On the day of the viewing and funeral service, they had the programs, thank you cards, and other printed materials ready on such short notice. They set up the flowers that were delivered. We were running late cleaning up over 30 mins. after the funeral and the 2 attendants assigned to our funeral were very patient with us as they helped with loading our vehicles.We were very pleased with the staff and the South Chapel. It was very spacious with a large reception area and its own restrooms. It was a great way to honor mom and celebrate her life.
Anna help us its so beautiful and Allen help two thank you so much Moore funeral
I would like to Share my families recent experience at Moore Funeral Home.During a very rough and emotional time the compassion and professionalism of the staff was outstanding. From making their self available at all times day and night for any needs or concerns we may have had.Special thanks to a wonderful funeral director Callun Malbrough that made every detail perfect and unforgettable. And I would also like to think Jeff , Megan and all the rest of the wonderful staff.
They did my grandmas ceremony, Tuyet le, they were very accommodating. The director I think his name was Callum, very understanding and kind. Staff was great also. They made a hard day much easier for us.
Had a wonderful experience working with Ana and Suzie on one of the most horrible processes to go through. They were very kind and understanding and willing to work with us with all are needs and desires. I highly recommend these two ladies. Also Moore cemetery is the best in Arlington and the chapel facilities are very nice. Thank you ladies for making this easier than I could imagine.
Highly recommended this funeral home for their wonderful services. I have had to use them for the passing of my mother and just recently with my cousin. During my mother’s passing, it was wonderful to think back how seemless and great it was that we had them to take care of all the needs during such a difficult time. Thus again during the unexpected passing of my cousin we definitely wanted to use then again. From the moment we had to let her go at the hospital, fortunately Moore Funeral Home has their 24hr service contact number that we were able to get started on transporting my deceased cousin under their care at close to midnight. Over the next following days the funeral director, Susie was so wonderful and helpful every step of the way to attend to all the needs that my uncle and family needed in order to set up the wake and funeral service within that week before thanksgiving holiday. I especially want to thank Susie for her kindness, understanding of family’s wishes of our asian cultures, empathetic, and overall prompt response to any questions we had. My family and cousin’s close friend greatly appreciated such a wonderful staff to be assigned to our needs. With her help during this tough process, it made things much easier to manage the services for the funeral and burial.
Our fathers funeral was yesterday. Robert Burgess. They did a fantastic job with my dad and taking care of our family and friends through the whole process of the funeral. I would like to thank everyone who helped with the process of the funeral. I would specifically like to say an extra thank you to Cindy L. Simpson the funeral director. She went out of her way and her team to take good care of us. God Bless you all.
My family came to Moore during the most difficult time of our lives. We expected them to care for our loved one, and provide us with services synonymous with funeral homes. They delivered on those expectations. If this review was only about what we expected and what they delivered, it would be short and really not worth writing, and even less worthy of reading. This review is about our funeral director, Bill Reeves. While we worked with several people at Moore, all of whom were professional, courteous, and beyond reproach; it was Bill who made our experience worth writing. Bill went beyond the call of duty. When we were lost in a fog of decisions and indecisions, Bill lead us back to light with his experience, knowledge, patience, and compassion. Where he could have easily taken advantage of us, he chose to be our champion. He took our vision, and he made it the celebration that our baby deserved. “Funeral Director” is not an appropriate noun for what Bill was to us during those few days where he was part of our lives. He provided counsel, he provided strength, he provided faith, but most importantly, he provided peace. While I hope that you may never need a funeral home, and a funeral director; when the time comes, please come to Moore for what you want, and ask for Bill for what you need.
I really appreciate the warmth and thoughtfulness of the staff. The facility was easy to find, plenty of parking, speakers outside. The interior chapel was appropriately decorated for the home going services that we attended. I especially appreciated the huge plasma screen with pictures of our deceased loved one. The cemetery was well kept and spacious. A nice resting place. I liked the fact that it was in the city limits which would make it possible for me to visit the grave site more often.
After starting with another funeral director, I requested that we change and we utilized Anton Shepard. Anton was caring, creative, and consistent. We were planning a funeral during COVID and the safety of those in attendance was foremost in my mind. Anton suggest an outdoor service in the gazebo, and worked with us on music, power, etc. The service took on a unique and very personal feel as a result, and Anton made all of this happen.
My family and I could not have asked for a better team to help us go through all the details and arrangements of my fathers unexpected passing last month. The folks at Moore demonstrate a balance of professionalism with care and compassion. From the first time we walked into the facilities to the moment we walked out onto the grounds, we were met with people who were willing to help and provide a supportive experience through such a difficult time. Many thanks to Casey, Shane, Nicole, Malcolm, and Alan!
If I could give less than 1 star, I would. When my grandmother died, they dragged my family through hell. When going to show my grandfather the plot that he had already picked out and paid for years ago, they did it at dusk and spent a while searching for it. The man was in a walker and was so exasperated and upset by the end of it. We had so many issues with them from scheduling, plot placement, to the headstone. It took months to get the headstone in place, which while I understand it can take a while to be made, theres no reason for such a long wait. When I went to the office to ask about it, I was told that itll take time and theyll let us know when its done, handed q business card, and escorted out. They offered no condolences or apologies for the unexplained wait, and the man was cold the entire time while speaking to me. Two years later, my granddad passed. They were still a nightmare to deal with. And a year after his burial, they still had yet to put his date of death plate and flower holder on the headstone. A whole year. When asked about that, they gave no explanation for it. And those plates arent custom made, theres no reason they should take that long to just place it. The man served in the Navy, and they cant respect him, his wife, or his living family enough to do what theyve been paid to do, and in a timely manner. Theyre disrespected them in death, and disrespected the remaining family. They made what were already two devastating losses a loving nightmare. There is nothing they can do to repair how they handled this, and I sincerely hope they do not treat every other family this way. Do yourself and your loved ones a favor, and stay as far away as possible.
First off all it started bad were they they had double booked the viewing for my bother and another family at the same chapel for the same time and date, at the end they had to put us in a small room/office, that did not fit more than 20 if so. Unfortunately lately we been having nothing but Horrible experiences with Moore Funeral home, recently my little bother passed and there is not a day that my mother doesnt go to his gravesite, and I cant even tell you the number the of times that my mother has called me crying because the employees at the cemetery have picked up his stuff and literally just thrown them away!! (This is NOT around specific cleaning dates) they have thrown away rosaries, crosses, lights, small key chains that some of his friends bring him as souvenirs from a trip, they are not big items!!. a few weeks ago they threw away a small cross and rosary, went she went to the office to ask for it they sent her to the back dumpster to look for it!! Why is my mother having to go to the dumpster to pick out a cross and a rosary!??. They will also go out of their way to accommodate other families and called them to have them pick up their love ones stuff, but cant bother to call or tell her to pick it them if she is there. Just Today they threw away a 4x6 small plaque I had made for him with a picture and poem! went we my mother went to the office to ask for it back they were not able to return it back to her, instead she was told to go back tomorrow! I have a list of names of employees that just seem not even care! overall is very upsetting when you get something for a love one and not knowing if it will even be there the next day! we have paid a lot for my bothers lot and we are currently paying on two more lots next to him, They just want your money and after that they will ignore you and just not seem to care for a grieving mother.
My experience with Moore Funeral home has been outstanding. I felt immediately cared for by Susie Sorrelle and Leah Jordan. Their compassion and attention to detail are amazing. The Air Force chaplain recommended by Susie was da bomb... My Father had a wonderful military funeral! I am still being cared for by Susie... Appreciate you more than words can express.
The staff was very understanding and held our hand every step of the way until we completed the funeral service. They never rushed us during the planning. We were very satisfied with the service and communication.
We recently completed the purchase of a family plot at Moore. While preparing for burial arrangements isn’t the most pleasant thing to go through, I would like to thank Allen with Moore for handling our family plot preparation with compassion and attention to the details that mattered most to my family.
My sister passed away close to 10 months now and her grave is still unmarked. It’s so sad to come and visit her without any markers on her grave. Expected Moore to at least mark her grave with a cross or a temporary sign until her headstone is available. She’s resting there without any markers, and it’s just heartbreaking. We tried marking her grave with a metal engraved plaque and that was also plucked out and taken away. Please mark the graves with Moore approved sign until their headstones arrived.
A very professional group. Kimberly Putman and Alan Moore are excellent.
My family and I visited Moores Funeral Home & Moore Memorial Gardens recently. It has been a hard time this year for us. Kara Kaine was a delight to meet. Thank you for all you do!
I have a very long family history with Moore’s Funerla Home. Over 35 years ago my grandparents service was at Moore’s when it was on east Lancaster in Fort Worth. When my father became ill in Oct.2017, I knew that I would need to make sure that everything was I place. I live in Miami and came into town and met with Andrew Hinkle. I have to say that the level of compassion and care that Andrew gave to us was absolutely the best. Andrew really listened and was so helpful in making the best decisions. It was a very hard time for me, but Andrew made sure everything detail I asked for was taken care of. He is a true compassionate professional. There should be more Andrew’s in this world. The service was help under the gazebo and it was truly so beautiful. Andrew made every effort to law sire that not o let me but my family was taken care of. Thank you Andrew and thank you Moore’s for always being there for my family over the years
Yesterday, I left 2 messages with Moores answering service for a call back so that I can purchase flowers for my parents grave and that today is my Dads birthday. Never received any call back. This is not the first time this has happened over the last couple of years when calling Moore Funeral and requesting flowers to be put by their gravesite. Either, no follow through on the request to where I had to call back several times and keep asking if this has been down. Very disappointed, as I am out in California and not able to do this myself...
Great customer service. Spoke to the manager Alan and he was so helpful! He went above and beyond to help me out yesterday 2-3-2020. Which made me feel so good & blessed that my husbands final resting place. ... Is still going above and beyond. Thank Alan & Moore Funeral Home!!!!Mrs. Lewis
I had called because I was looking for my grandmother plot. I was so frustrated that I called the office for a map. Selema had the map ready for me and gave me detailed information on how to get to the grave. She even offered to go with me and I declined. She also stated that if I needed additional help finding it that I could call the office again and ask for her. Selema was kind and detailed.
My parents paid in full for their funeral years ago. Now all they have done is ignore us. Now my father has passed & all they have done is pick up his body. Cant get them to talk to us about the arrangements. My advice. Dont use these people ever. Well we had the funeral today. They finally got with us about everything & I must say I am pleased. Everything was beautiful. They surprised me! Beyond what I expected. Im so glad. Thank you.
I am very pleased with the entire staff at Moore Funeral Home & Moore Memorial Gardens in Arlington, Texas. My brothers & I lost both our parents in a very short period of time. We worked with Natalie, Shelley & Marga, just to name a few. They were very good. Compassionate, kind & caring. They were very helpful in getting our family through this difficult time. Thank you to all.Matthew Lowthorp
We were very pleased with Moore funeral home..Shelley Urgarte was outstanding and we very much appreciate her..She went out of her way in our opinion for us...Thank You again Shelley Urgarte
My father just past a way. The managements of the Moore funeral home were very good. Especially Ms. Cindy L. Simpson was very friendly and very helpful. “Thank you, Cindy for erything you done for us.” We will very recommend to our friends in the future.😃👍
My experience here was excellent. And the facilities are gorgeous. I recently came to pay my respects to a friend of mine and was having some difficulty finding his grave marker. While this is beautiful plot of land with a pond and other features, it can be confusing to find a specific headstone if you arent sure where youre looking. A representative named Sulma (I think? So sorry if misspelled it) approached me and helped direct me to my friends gravesite. Im sure I looked lost and flustered. Even though I wasnt there as a customer or somebody who was in need of funeral services, she took the time to help me connect with a recently departed friend. The world needs more compassion like that. If Sulma is a reflection of this staff then I cannot help but to recommend this venue. Also, the pond and other natural features of this place are extremely calming. I know my friend is being well taken care of. Thank you Moore Funeral Home and thank you Sulma.
I highly recommend Cindy and Jena they were both attentive and understanding, patient and very gentle with us. Total professionals from the beginning all the way to the burial service. Yet so gentle and ready with a hug if needed.I could not ask for better as we were burying my husband, the love of my life. It was an unbearable situation, and Cindy and Jena made it much easier.
Moore Funeral Home has been used by our family for decades. However, we will no longer be using them in the future. My husband passed away and the experience dealing with Moore Funeral Home was worse than buying a car. The prices have gotten so out of hand, starting at over $18,000! The funeral director kept having to go ask her manager about reducing the prices. It was so stressful at such a terrible time in our lives. There was no compassion or kindness, it was all about money! One month after my husband passed away, my brother passed away and we used Martin Thompson Funeral Home in Fort Worth. Totally different experience - they were compassionate and had very reasonable prices. No dickering back & forth like buying a car! With the death of a loved one, you are at the mercy of the funeral home you choose, so choose wisely!
Peaceful. Went there to pay my respects to Dimebag Darrell (Pantera and Damageplan), one of the best guitarist in the world. Rest in piece brother.
The staff at Moore are very accommodating for Muslim services. They let our place of worship do the last rites as per our religious way.
Mr. Callun Malbrough, Director of Moore Funeral Home on N. Davis Dr in Arlington, Texas provided a tremendous help to ease our familys stress through very difficult time via seamless arrangement for our mothers funeral and cremation. Mr. Malbrough was always be available to accommodate our requests for help during and after the services. We highly recommend Mr. Malbrough and his staff at this location.
On March 22, our family gathered to honour my father-in-law Tommy Talbott with a memorial service at Moore’s Funeral Home In Arlington,Texas. We all called him Dad. The weeks leading up to the memorial were so hard and my husband was the one that carried all the responsibility of planing the service and taking care of everything and our family. When we went to Moore’s to plan the memorial service little did we know that God would send us Andrew Hinkle to work with us to see that all the arrangements were exactly as our family requested. Andrew handled every detail so beautifully and made sure that every aspect of the service was impeccable ! We could never say enough thanks to Andrew. He was kind and so considerate of ALL our family. Even though this was such a difficult day, Andrew helped us all and made my Dad’s memorial service one of my most beautiful memories. Thank you Andrew, my family and my husband are forever grateful to you.
Melissa Ridenour was so professional and helpful as she guided us through this process to prepare our beautiful family member for her final resting place. The other staff members were very polite and attentive to our needs. Thank you for making this easier for us.
Moore Funeral Home supports the Arlington Police Department by donating wreaths for each fallen officer. I have been the benovelant officer for the Arlington Police Association for over three years, and every End of Watch wreath I order is beautiful and of the highest quality. Casey has been my go to person for over a year and his customer service is exceptional. Casey understands the importance of these wreaths to the police families and goes above and beyond each and every time. The Arlington Police Association is forever grateful for their generosity.
I am giving them a One Star Review only because no Zero Star Review exist. They handled my Fathers funeral when he passed in February 2000. I furnished all the documents, including the DD 214 for a VA Marker to be set at my Dads feet. They never set it. My Dad is buried in Gordon, Texas, so, it is not like I go out there all the time anymore. My Mother passed in 2010, and I asked them why my Dads marker had never been set. The lady who handled my Dads service, also handled my Moms, and assured me it would get done, was an oversight. Said she had the DD 214 and would take care of it. I was in Gordon last month, and no marker. I call Moore and after I get passed around a bit, I got John, who said he could find no information, my Father was not buried in Moore Gardens, and he could not help me. My Dad was a World War II vet, and, as has been pointed out, these people over charge, in my opinion. But, I was left to make all the arrangements, at the point Dad passed, so, what do you do. I paid what they wanted, and did not get all I paid for. This is the last service they will ever do for anyone in my family. I recommend you go anywhere but Moore. Being a Veteran myself, it is disrespect.
This letter is long overdue. On behalf of my family, I would like to express my sincere appreciation for the thoughtfulness and respect that, Ms. Nicole S. Kelly and The Moore Funeral Home supporting staff shared with us. During one of the darkest times of our life, all of you, made it easier than I ever thought it could have been. Our family cant begin to thank you and your staff, for all of your assistances, during the passing of our beloved mother Nguyet Minh Nguyen.In life, there are many paths you can take and, many people who share the journey. But, its the special people who help you, along the way, and its the most important people, who care enough, to give of themselves unconditionally. Thank you for being one of those special people.All three days of the funeral, Ms. Nicole and her staff did an outstanding job! She consulted and made all necessary arrangements (file all certifcated, permits, certified copies of the death certificate, helped with personalization such as photos, flowers and more) with family members to gather necessary information. and to discuss specific arrangements for the cremation, as well as, any funeral service or gathering.During and after services, Ms. Nicole directed and coordinated the funeral services in aprofessional and compassionate manner. Every single one of our guests commented on how incredible everything was to see! Friends are still talking about it! Everything went perfectly and I didnt have anything to worry about.Please thank everyone for me, and share a hug with them from the bottom of my heart. The Moore Funeral Home has touched my life and, again you have offered me comfort when needed. I will always have a special place in my heart, for all of you. We thank you and your staff for sympathy in our sorrowing days, for your friendships and healing touch.Once again, I truly appreciate you and your staff, as well as our entire family, offer my heartfelt gratitude for such a beautiful tribute. With gratitude, our hearts were full, words cannot convey the tender thoughts and thankfulness we hold for you, and your staff. Your thoughtfulness will always be a very special memory.With Warm Regards, The Dang & Nguyen families.
Great service and everyone was super attentive. My boyfriend had a service there for his mother Tuyet Le and everyone was there were very professional and caring, they also went of of their ways to make sure the family was taken care of.
Cindy Simpson shes amazing, very compassionate and caring. I highly highly recommend Moore Funeral Home to anybody. The staff Titus King and Andrew Hinkle were also kind and compassionate to the family. We (The Atkins Family) would like to thank the staff for everything they did the kind words and the Loved they have for my niece Treniety Atkins. Thank You, Cindy Titus and Andrew
I would to take this time to Thank all the staff members at Moore Funeral Home for the amazing services. I felt the compassion from them as soon as I met them. I would like to mention the names of a few of them...…..Cindy Simpson, Titus King and Andrew Hinkle. They made my Little Princess Treniety Khasyyah Atkins celebration of life so special to my family and friends!!! I couldnt have ask for a better staff to have worked with. They made my experience with this situation such an easy one. I would definitely recommend the to anyone that will ever be in need of their services!!!!! Thank you all at Moore Funeral Home, from The Atkins Family and friends!!!!!
I know several people buried here-a couple of famous ones at that. This cemetery is always neat and very well kept. A beautiful and peaceful place for friends and family.
We recently used Moore when my father suddenly passed away. Callun Malbroughs professionalism and compassion was exceptional. He was there for our family with everything we needed. I cant thank him enough for guiding us through such a dark time in our lives.
We have generations of family buried here as well as allowed services to be performed here, however that all came to an end in November 2016. The disrespect to my father in which my mother had to endure was hurtful and shameful to say the very least. They did not tell my mother until the day before the memorial that he was not going to be buried day of the memorial. There was a delay of life INS check copy sent to Moore (Dignity) for whatever reason, we were not told how that happened but came to suspect it was a Dignity error. We were told anyhow , the Honor Guard cannot attend, they are too busy to make it. My father is a Vietnam Veteran. However, they were able to make it when we were able to put him in the ground.....3 days later??? Makes no sense. For a funeral home to be ran like big business only , is a sad tale of how compassion and simple kindness in such a sad time for a family is waning. I understand the need for ensurance of funds but my mother was never given other options to pay, we would have paid out of pocket if it meant giving my father the final respect he deserved. We have moved on of course, but it all came rushing back when mother and I went to visit my fathers grave yesterday and no marker was present. This marker was bought and paid for years ago by my father yet almost 3 mos after he was buried it still sits in storage and it will take another 4 weeks to get it ready Ladies and gentlemen, please do yourself a favor and save yourself more grief, take your business elsewhere, your lived one deserves better.
Cindy Simpson was full of such helpful information! I was the nurse for a decedent, and I stopped by for a viewing. I can’t tell you how knowledgeable she is...and she is genuine! I recommend this place highly if you have a loved one that needs care from A to Z. Cindy follows the procedure through from start to burial.
My mother is buried at the cemetery at Moore Funeral Home. Today, I reported a problem with excess mud due the recent rain and the settling of the grave marker. Andrew Hinkle responded IMMEDIATELY and opened a work order with a solution to resolve the issue. I am very grateful to Andrew and to the folks at Moore for treating our loved ones with respect and the urgency to make things right.
This review is 5 stars solely because of Jena Dooley, she has brought amazing customer service to this location. My mom has been buried at this location since 2001. Customer service has always been lacking, mainly with getting the pole to place flowers near the top of the mausoleums. I met Jena earlier in 2018. She makes life so much easier and her customer service is top shelf. If you have any problems with this locations, just ask to work with Jena.
I was very happy with my experience at Moore Funeral Home. My funeral director, Hiyab, was helpful, caring and personable.
Recently my son passed. Callun Malbrough with Moore Funeral Home, located in Arlington, was thoughtful and kind in assisting my daughter Elizabeth and me in finalizing my sons cremation and memorial. I highly recommend Moore Funeral Home, and especially Callun Malbrough. Im sure he can assist with your every need at your time of grief and will be kind and thoughtful the same way he was in my time of grief.
Highly recommend the staff at this location. The attentiveness I received from Jena Dooley recently was exceptional. Want to also mention the groundskeepers, who were so kind in maintaining the 6 gravesites I visited before Thanksgiving, some even while I was at the location. Such kindness at a time when it counts most is much appreciated.
We have had two recent burials at Moore Memorial Gardens. The service and communication were excellent. Jena and Valenti were helpful and thoughtful. They were easy to work with and were dedicated to helping us in a difficult time. Thanks to the entire staff but especially to Jena and Valenti.
Meagan is wonderful she made my darkest day as easy on me as possible
The facilities here are extraordinary, really lovely chapels, waiting areas, and even a catering option on site. A location should ultimately be judged by its people, however, and we were not comfortable with the service we received. It took hours longer than it should have for a simple contract signature, with errors that needed to be corrected and a credit card machine that was down. The staff were at turns comforting but also flippant, with some describing their own personal lives with alarming detail. If it were up to me, I would choose a different facility next time despite the beautiful exterior.
My wife and I came to Moore Funeral Home to check on our lots back in June. We met Ana Nolasco and Caron Sneed they assisted us with our plans for services and we can not say enough about how helpful they were to my wife and me. We would recommend anyone to work with these two ladies. Thanks again.
I would like to thank Ramesus Johnson and the entire staff of Moore Funeral Home for their outstanding care and service during a difficult time in our lives. Our family has been using Moore Funeral Home for over 50 years and their service has always been five star.
I first made contact with Andrew Hinkle more than a year ago. In that time, he always was both professional and patient. (I dont make most decisions quickly!) Andrews service was first class, all the way, and I am delighted we bought pre-paid services from Moore Funeral Home. Further, I am especially pleased to have had the pleasure and privilege to work with Andrew. I highly recommend both Moore Funeral Home, and Andrew Hinkle, for your pre-planning.
Most of my family is buried in or near Moore Funeral Home. We have used their service several times....but burying my Mother today was by far the hardest and I have nothing but appreciation for the care and support Suzi and Ramusis showed us throughout the process. Our family is very greatful for their guidance on such a heart wrenching day.
We had a very positive experience with Moore Funeral Home thanks to Susie Sorelle. Ms Sorelle was kind, helpful, extremely organized and competent. Thanks to her, a difficult time was made less difficult.
Callun Malbrough and his colleagues were thoughtful, kind, and empathetic during the entire process. The facilities and grounds are beautiful. My family, though under duress, had an extremely positive experience - no stress and no pressure - just kind, straightforward guidance. Highly recommend.
Ana Nolasco is professional, personal, and a delight to work with. My wife and I are planning and paying for our funeral years in advance. Ana is making the process flawless. She is a pro. Jeffrey Johnson
In March 2018 my mother in law was buried in the Moore Memorial Gardens in Arlington, Tx. Her husband preceded her and was buried in the same burial lot which had a memorial headstone which already bore her name but did not have her year of death plaque attached. We were told the year plaque would be attached within three months of the burial.In March 2019, a year later, we visited the gravesite and observed the headstone did not have the year of death plaque attached. We stopped by the office and were told that it would be done within the week.We returned to the gravesite twelve days later and still no year plaque. We went to the office and were met by Shane Mitchell. Shane said he would make sure that the year plaque would be attached immediately. He gave us his business card and made our issue HIS issue.We also had three other relatives buried in the Moore Memorial Gardens and asked Shane if it was possible to find out where they were buried. Shane said he could also take care of that and disappeared into the back office with the names of the relatives.In about 5 minutes he returned and not only gave us the plot numbers but he took the time to copy maps of the areas they were buried in and he also had circled the general area on the map and told us the best way to locate them.We thanked Shane and drove out to the first relatives plot area and with the map Shane had provided, located the relative within a few minutes. After visiting that grave for a few moments we decided to check if perhaps my mother in laws year plaque had been attached since the relatives gravesite was close to hers.We had been out of Shanes office maybe 15 minutes and were not really expecting the year plaque to have been installed but we were pleasantly surprised to see the issue had be resolved and the year plaque was attached to the headstone.We used Shanes maps and directions to locate the other two family members gravesites. As with the first relative, the task of locating the gravesites was accomplished within a few minutes.My wife and I just wanted to thank Shane for his excellent service and for making our issue HIS issue. It was comforting for the rest of the family to know that all the details of the burial were complete and to have the finished picture of the headstone to place in their records/genealogy programs.In your profession, I am sure that you realize the small details can be important to the family and our small detail was resolved so quickly by Shane - all we can do is say: Thanks Shane, we appreciate your concern and resolving the issue so quickly!Mel & Brenda Snyder
Cant say enough about the care and professionalism I received from Moore Funeral Home & Moore Memorial Gardens during a tough time for my family. Would definitely recommend to anyone.
If you are considering this funeral home to help you through one of the most difficult times in your life, please read my review and choose another place! My father passed away this Feb, and because a lot of families from the Vietnamese community have had their loved ones services here, we were given the contact info of Lien, one of the assistants/ Vietnamese liaison there. From the very start, I was completely turned off by her demeanor, there was no compassion or empathy, and seemed more like a money grab for her commission. We felt pressured to sign the contract while my dad was in hospice, because there was a 20% discount before he died. What in the world? Why does that even matter? At one point, my husband asked if there was a number to call the funeral home once my dad passes, and she had the nerve to tell us once we sign the contract, shell provide the number. Awful.Nevertheless, against better judgement, we signed the contract. No one wants to shop around during a time like this. When we showed up for the wake, my dad looked terrible, bruises everywhere on his arms and discoloration on his face. I had to ask them to reapply makeup twice. Just what I want to see before my dad is laid to rest.THE WORST PART: The CremationLet me be fair, and say that for the most part, the wake and funeral went fine. However, after the funeral, we came back to the crematory and it was utter chaos. The hearst pulled up, and the funeral director did not even know which side of the coffin was supposed to go in first and made that comment out loud. He did not show us into the observation room (which we were shown the night before and told that family could go in there while immediate family could go into the crematory to say goodbye and press the button). The opened up my dads casket right in front of everyone to put him on the conveyor belt. Everyone was in utter shock at how callous and heartless at how they were manhandling my fathers body. NO respect whatsoever.While I was trying to usher family and friends into the observation room, he had my mom push the button! I only ran back in time to see one final glimpse of my dad. HORRIFIC. I dont even know how these people can work in this industry being so terribly unprofessional, utterly disorganized, and with a total lack of empathy. I can understand there mightve been confusion due to the amount of people there, but as the DIRECTOR, you can address the main point of contact, ME, and allow us to regroup and prepare for these final moments.AFTER: I called to complain about what happened during the cremation and wanted to make sure that this NEVER happens to another family. The funeral director apologized and said he would talk to his manager, but I never got a call or email or anything from upper mgt. We forgot a candleholder at the wake, left another msg, ALSO never returned my call. A friend sent a beautiful arrangement, LOST, never made it into my fathers wake. I wrote several emails after requesting additional death certificates. Take a guess? NOT A WORD FROM THEM.Why is that? Because the already took $11k from me and dont need anything else. This place is a scam!
Our experience with Andrew H. could not have been any better. We were all very pleased with his professionalism and obvious passion in his role, while helping my wife and I, as well as my elderly mother, set up our pre-arrangements at BlueBonnet Hills. We had no idea what we were looking for on the first Saturday that we met Andrew and by the end of the second Saturday, and many phone calls, text messages, and emails in between, we all walked away and with a huge sigh of content, knowing we had found what we wanted, as we shook Andrews hand and walked away.I highly recommend Andrew for anyone that is need of his services. He will definitely be the first that we call for our future needs.
The people were nice, but thats about it. I decided to do the slideshow for my father so I could include the music he would have wanted, which was fine. However, I was not told until I arrived at the service that they could not use it on a flashdrive (like most places use a laptop hooked up to a projector) and must have it on a DVD. That wouldnt have been a problem, but that was never communicated when we told them weeks before we were handling the slideshow. I ended up being an hour late because I had to go back home and put it on a DVD.My biggest complaint, was that my MOTHER, who just lost her husband, had to get up and direct the service. I have never been to a funeral where there was no one from the funeral home to give some sort of coordination or direction. We all were just sitting there for a few minutes waiting, but nothing happened. The funeral director was present, but didnt do ANYTHING. It was a complete disorganized mess and it made us look like we didnt know what we were doing. I went to a funeral a couple of months ago, and the funeral home took care of everything, so that they family had to do as little as possible. Not so with this place. Again, nothing of this sort was communicated beforehand - we were never told that we would have to direct everything.After talking with a coworker, I found out that they had a similar experience.This place completely overcharges just for the basics. I would never use this place again.So, be aware that you need to have a designated person to direct the service - they will not take care of that for you.
Moores staff was superior and helped with every detail. We had an out of town burial and they were able to handle all transportation arrangements and paperwork.
Don’t know what they are doing! Totally not doing their part! Does not make this process any easy for families. Clearly just in it for the money. If it was their family member I’m sure they would have everything set by this weekend!! We are literally waiting and waiting for any update to see if our loved one would be able to have their funeral service this week!!
Wonderful service and kind and thoughtful ladies. We were able to get in touch at a moments notice and find out any questions answered. Thank you for the comforting words and help at any time we called. Penny McCoy
I wanted to give a shout out to Mr. Ramesus for doing a awesome job with our loved one recently also I want to thank Mrs. Cindy she was very helpful and sweet ! But Mr. Ramesus went beyond his job making sure we as my family were taking care of and everytime we need him he is always there to answer all our questions so I give him 5 and beyond stars 🌟🌟🌟🌟🌟!!! Moore Funeral Home has a very polite and great employees especially Mr. Ramesus!!!! THANK YOU FOR ALL YOU DID N STILL DO MR. RAMESUS GOD BLESS YOU AND YOUR FAMILY ALWAYS !!!!!
We had a really specific request to create a remembrance for our best friend who suddenly died over seas. We explained our strange situation and Phuong knew exactly what we were looking for! She was so kind and understanding and made us feel cheerful even when we were feeling sad.Even though the weather was gloomy and so were our moods her personality brought a ray of sunshine to our hearts and now we can proudly say we have an amazing memorial space to go to to honor our best friend. Thank you so much Phuong! ♡
Moore Funeral Home Employees are very professional and made planning my husband’s funeral and graveside a beautiful experience.
I have never had a good experience at Moore and judging from other reviews, this seems to be the norm rather than the exception and that is a shame. However, I recently HAD to go through them to purchase a plot at Parkdale Cemetery. I was assisted by R.J. Breslin and he was by far the most professional staff that I have encountered at Moore. This review is directed at him alone. He was most helpful and provided exceptional service; the type of service that seems to be a thing of the past. He is relatively new at Moore but easily outperformed and outclassed any of the other staff that I encountered. He answered all questions and made useful suggestions without any pressure or other sales tactics that I have experienced from some of the used car salesmen (no offense to that industry) that I have had to deal with in the past at Moore. I assured him that he will do well in this industry if he continues using his natural gifts of empathy and understanding that people are seeing him during what is likely one the most painful times that they will ever have to endure. My hope is that the administrative types at Moore will take a page out of his book and insist that all staff perform at his level. Im sure that he has a lot to learn about the nuances of his job, but his heartfelt desire to serve people in a difficult time is something that Im sure must have been instilled in him growing up. I encourage anyone using Moore INSIST on asking for R.J. Breslin to guide them through this process. Congratulations to Moore for finding R.J. Thanks again R.J. for all of your help and I hope this review doesnt cause you any grief from coworkers who will undoubtedly be told to pick up their game.Sincerely,JB Brown
Negative stars. I understand that Vincent Abbott is famous but to ask someone grieving to leave is awful. Just lost his Mom a few months back and was sitting at her grave for her birthday when he was ask to leave. Someone famous was going to be buried. Those who know Bernie know that she was an awesome person, famous to all who love her. Everyone deserves the same respect at a cemetery
Beautiful location. Big thank you to Andrew for helping us with all our pre-arrangement needs. We have worked with him several times and appreciate his followup and direction.
Most of my family is buried here and we gave them soo much money. With all they charge us they cannot even provide minimum security. My purse was stolen from my car while visiting to drop off flowers. Security cameras now days are pretty cheap but their excuse is that the place is to big to provide security. Place a marker order with them took them 6 months and many calls to complete the process. Save your money and time go somewhere else.
I have been dealing with Moore funeral home for the past 20 years. Over this time I have seen many improvements lately. I expressly want to thank Andrew Hinkle for his hard work on getting everything set up for my internment.
Ramesus Stewart-Johnson was so helpful in honoring a unusual request we made. Our family was trying to establish eligibility to transfer my Dads ashes to Arlington National Cemetery which required a Cremation Certificate. My Dad passed in 1977 and the crematory no longer existed, so Ramesus arranged for Nichole Kelly, funeral director, to conduct the necessary steps needed to provide a letter of certification acceptable to Arlington National Cemetery. Without this, we would not have been able to establish eligibility.
Anyone thinking of using Moores services, DONT! You have options, shop around. You will get better pricing, better customer service and more respect from another funeral home. My family has worked with them for years but that has come to an end!
If you get helped by Melanie Roach, I recommend to find someone else to help. Other staff members were extremely respectful to my family as well as the relative the funeral was held for, except for Ms. Roach. Coming from an Asian background, there were certain customs we had to do. As we were doing our customs, Ms. Roach had the audacity to say to my family and I that we had no idea what we were doing. The burial was held on a Sunday, which had already caused an extra fee. The lack of respect toward those that PAY someone to do their work was disgusting. Its a beautiful place, however Ms. Roachs aura turned it grim. So again, if Ms. Roach assists with your funeral, I suggest you find another team member to help. It will ease the bitter taste in your mouth after you encounter this witch.
Thank you so much to Anna for making such a difficult time a little bit easier for me and my daughter. You are the BEST person at the entire cemetery and I definitely recommend anyone having to deal with Moore ask for Anna!!!!
Susy is excellent, she helps me very well 😊,
Very poor facility in regards to the field they are in. When my sister passed in 88 they sold my Mom a cement container and your daughter would be preserved forever as she is today. Then screwed up Moms grave marker in April 2017, then Daddy passed in December 2017 and they failed to file paper work so my Daddy could have his Veteran marker. The only reason Im giving one star is because there is a no star rating
We have used this funeral home for our family in 1995, 2001, 2006 & this month January 2018 but never again. Surely ownership has changed. Our experience was totally unprofessional, unorganized & an epic failure on every part. They refused to move forward on arrangements because the $$$ money transfers werent going to their liking so it became obvious they put our body on the back burner while tgey moved forward with others arrangements. Therefore nothing was done as requested, everything was late, the body looked horrible, they did not lay her in state anywhere for visitation. All the doors were locked until the 6:00 hour of the viewing & we had to stand at the door and knock just to get in. She wasnt ready, they OVERBOOKED & had NO where to put! her so they used the chapel which separated the family from visitors...2 strangers were at the door like foitman opening the doors, the music was loud & MESSED up during the service, Abel the organizer was rude quiet & acted like he hadnt a clue what was suppose to happen. They refused to let someone in to see her but lied as to why saying immediate family only what in the world? People drive from other towns & states to be turned away. They were not turning anyone away and yet every room was full for consultation, tgey even had a couple in the BREAK area! While sitting in the parking lot WAITING because the doors were locked we saw a couple go in, be turned away because no staff available tgen while walking to their car a woman ran them down in the parking lot yelling hi, sorry, we are so busy, they called me in just to help you. Seriously??? I will NEVER pay them a dime from this day forward & will tell EVERYBODY I know that this place has gone bad, unprofessional etc. They even SOLD a special to have her fingerprints taken & made into a pendant... 2 days after she was buried tgey called and said We failed to get her fingerprints UNBELIEVABLE Its a wonder tgey didnt lie & use their own....totally unacceptable totally. Never again
I am so pleased with Moore Funeral Home. They did an excellent job in every aspect of my mothers funeral. I highly recommend their services to anyone!
I was very saddened with the amount of dignity shown when consulting with a woman in regards to cremation services. I am the only living relative and explained that a memorial service would not be necessary and also that I already have an urn, she then made reference to me wanting the chepest option and asked if I wanted my father to be put into a cardboard box. Then she continuously made comments about my father being put in to a cardboard box, since I needed the cheapest option. Very rude, Very disrespectful, and I was very disappointed.
The staff is amazing and they helped pull us through a rough time and they made everything smooth, if anyone needs them I would definitely recommend these people to help you through whatever tragedy that’s happened. Thank you so much for everything that you guys have done for us, especially Kari and Marga.- From The walker and Alvarez family
I want to thank Mrs. Cindy, Mr. Andrew, and Mr. Titus for the great job yesterday. Treniety service was wonderful. To everyone that had a helpful hand with being there for us in any way, we appreciate it. You all showed us love and support. Atkins Famiy Thank you.
We are so thankful Cindy Simpson was our care give at Moore. She is truly a gifted individual that understands and relates to grieving and the loss of a loved one. Thank you so much Cindy. Bless you.
I showed up at my grandparents plot to find out that I could not pull the vase out. So I called before they closed and the young lady told me someone was going to come out and help me. I waited 30 minutes and called back to be told they were now closed. That meant no one was going to be able to come help me. If they would have told me in the beginning I would not have been so upset. But for them to say someone would help and they LIED.....They had my number and name to contact me at any time to let me know something....Update I want to thank Allen one of the managers at Moore he resolved my problem and then he stepped up and make me a VERY happy granddaughter...
My Mom (Mary Kuykendall) and I met with Jena Dooley 03/19. She was so helpful and courteous with us. My mom came in so stressed out and left happy and relived. Thanks Jena for being so helpful.
My mother was buried Saturday 2/22/2020. They did an amazing job! we had an issue early on but Dignity made everything right!
This place is not reliable we ordered a headstone for my mom 10 months ago and still don’t have a date to installation after paying over $4,400 and they don’t have answers I don’t recommend this place at all the sad part is that I bought more lots before this happen now I’m stuck with this place
Expect nothing but the best from Moore Funeral Home. They provided my family with exceptional condolences and the best arrangements of service. Thank you!
Andrew was exceptional helping my elderly friend. Her letter to review is below.
Joseph M helped me in ever question I had. Felt that he took care of everything we discussed. I was very impressed with the way everything was handed.
Pretty horrible when the person officiating continually pronounced the name of the deceased incorrectly. Who was this person he was eulogizing?Audience was upset as our dearly departed friend deserved much better than this. There is no excuse for not knowing how to say her name correctly.
My family was blessed to have Jena Dooley walk us thru such a difficult time. She was very patient and caring when we seemed to fall apart. Thank you for doing what you do!
My mother has been gone since 2015 here it is three years later and the have yet to put her grave marker down it was pre paid since 2006 in full. I have called with no one to answer my calls or return any calls .i think it a dishonor to my deceased mother to go un marked and un concerned with by moore.
I love this place because they really care about you and your love ones I can’t thank them enough for all of they help they did 8 year ago ....also this November the 2nd when they did their first time day of the death festival it was perfect! Great food, also they did a giveaway to Beach!And the best of all is that they speak Spanish
Hiyab was knowledgeable, professional and helpful. We highly recommend Moore to our friends and family!
No Christmas celebration again this year..they had Day of the Dead celebration but no Christmas? Bad.
Ana and Susie were very kind and helpful
This facility has a great outside appearance. The workers are always in site & on duty. The office personnel seems caring too. My mother is there; as I will fellow at Gods will. Good territory.
Thank you with all my heart and soul Jena Dooley. Thank you for making this tragic and unbearable time for me become one more treasured memory of my son. Thank you for going above and beyond in every step needed. Thank you for being my new friend for life....forever grateful Veli
Excellent place to be dead in. The staff really takes care of the grounds. Graves so clean you could eat off them.
Andrew was great helping me and my wife find are plots so we can always be together.
KARA KAINE AND THE STAFF THERE AT MOORE FUNERAL HOME HAS WENT ABOVE AND BEYOND THE CALLING OOF THERE JOB S , THEY HAVE RECOGNIZED GRIEF AND HELPED US REAMAINING FAMILY MEMBERS PULL THROUGH 💔 🙏 ❤ AND TRYING TIMES NOT ONLY WHAT WE HAVE ENDURED,BUT OTHERS OUT THERE ALSO . ONE HAS TO THINK ABOUT IT A TIME OR TWO IN LIFE , MY PRAYERS AND THANKS NOT ONLY TO ALL OTHER WORKERS AT THE FUNERAL HOME ,ESPECIALLY KARA KAINE FOR HELPING US SEE THINGS THROUGH IT IS TRULY A FINAL RESTING PLACE ONE COULD ACTUALLY CALL HOME .....THANK YOU ,KARA. KAINE AND STAFF..........MICHAEL CASTLEBERRY AND 👪
Thank you Cindy for taking such great care of my family during our time of loss. Your kindness meant more to us than you know.
I was so disappointed about the customer service!The last time when I signed the contract with the lady who name is Lien.She said everything was good and then Ive made deposit for her.After a month when I dont receive anything from them to make the payments.I tried to contact to her but can not!She gave a call back let me know the contract was not approved and theyve refunded the money for you thats why you dont get nothing to make the payment .Instead she has tell me knows right away but she doesnt!She told me cant do nothing while she is Agent.The customer service told me the people who signed the contract with you can do anything.I wonder if my dad passes away how do i do?!
Rip Dime and Vinnie
Outstanding service!Ana was very helpful100% RecomendedWe want to thank Anna for the great help.She has a guide us through all the steps and process. Thank you Anna.
Nakia was outstanding! Such a beautiful day.
This is a very professional Cemetery for your loved ones.My Rep Andrew has been very helpful during this time.Last year I purchased two spaces for my mom and I. This year my mom went to Heaven. Andrew made the process very easy.I recommend this to be a family cemetery for all your love ones.I searched for over 6 months and could not find a better Cemetery in Arlington that could would be clean and very professional staff.Hopefully this helps someone.
Attended a Very Nice Service! Thank You!
The customer service was great the ladies Ana and Cao were great and very friendly and we had fun planning something that I’m sure isn’t usually a fun thing to plan. Great job!
Shellie was our contact person and she was excellent in her efforts to help us.
Very professional and caring staff. Their Christian ethic was a great comfort to a family who lost three in a tragic murder.
My family and I where very impressed with the professional service we received from Valenti and Raven upon the passing of our mother. Valenti and Raven met with us and walked us through the arrangements with love and care. Valenti followed up with us after the service to make sure every final detail was taken care of. I highly recommend Moore Funeral Home and Valenti Thomas to everyone.
I love this cemetery the costumer is been outstandingAna always is there when ever I need her!Thank you Moore
I am shocked by the lack of professionalism and competence. Be wary of using Moore Memorial gardens for your loved one. They were unable to find my father-in-laws burial site! Then the groundscrew came to scrape off the metal pin while we were in the middle of the Lords Prayer. The marker order has yet to be placed TWO months after his death. Phone calls are not returned. There is a lot of finger pointing and excuses. Id recommend you go anywhere else.
Moore Memorial Gardens is a beautiful cemetery complete with a lake. Very peaceful.
Excellent up keep went to support a friend in support excellent upkeep and beautiful layout.
All staff members very professional and very compassionate!
There were no open hours posted for the cemetery. I drove there this morning, and there is a sign posted that the open cemetery hours are 8am-8pm.
Thank you Andrew for guiding me to making the right decision on making my purchase for my father!
Made a difficult situation manageable. Treated with outstanding care and concerns.
Thanks for using your facilities to bury my dear Wife Rosina Ago OffeiYou handled all aspects of the Services in a professional way.Thanks so much
Very professional, up front and flexible with the process and pricing, and willing to go out of their way to accommodate anything you might need.
Wonderful staff Mr.Ram did tremendous job helping us out we left in good spirits remembering our loved one thank you
Went to visit Dime, Vinnie & their mom today. 🤘🏼R.I.P.
Why dont you show the complete review?????I do not feel like answering any more of these questions.
TBD
Very beautiful place. My son is buried here. Rest In Peace son #LongLiveIsaiahElijahRay#GoneButNEVERForgotten
Ana Nolasco was v.cooperarive and v.helpful to us .we appreciate all her work.
Andrew , Thank you for answering all my questions and being very helpful during this process!
My Grandpa buried here. This place is peaceful and I like the water fountain and hear the sound of water.
Ms. Caron Sneed was extremely helpful and we will recommend her to family and friends .
Thank you so much for Dia de Los Muertos event💕 first time doing this and i love it.
R.I.P Dimebag (1966 – 2004) & Vinnie (1964 – 2018)...
R.I.P. Dimebag Darrell Lance Abbott and Vincent Paul Abbott. Ashes to ashes, dust to dust ...
RIP Dimebag Darrell Lance Abbott
Total reviews rating 4.4
199 Reviews for Moore Funeral Home & Memorial Gardens 2023:
Review №1
2022-04-05Lena and Brigina are exceptional! I came in with very specific request about a loved ones burial plot from over 4 decades ago. I came from out of town, and these two ladies expedited my needs in a timely manner and far exceeded my request and expectations! I left there feeling like I had been well taken care of! I look forward to working with these ladies and any of the other fine and caring employee at this funeral home and cemetery.
Review №2
2022-03-17Moore Memorial Funeral Home treated my father with the utmost care and respect. They took care of my families needs throughout the entire process. The Director, Nakia, added some unexpected personal touches to my dads funeral that made it extra special. I was extremely pleased with my experience
Review №3
2022-05-18I have worked with this funeral home for years! Kim and the staff are some of the sweetest people you want to meet. All of the directors and staff are lovely human beings that will take care of you and your loved one. I have personally seen this with over 50 funeral services.
Review №4
2022-06-01My Father passed away recently, and our family used Moore Funeral Home on North Davis in Arlington to handle the arrangements. We had the pleasure of working with Jabari Harris. Mr. Harris was compassionate and knowledgeable and guided us through the entire process, including helping with the arrangements at DFW National Cemetery. He communicated with us all along the way to make sure everything went smoothly, which it did. Our sincere gratitude to him.
Review №5
2021-12-28Not a good experience, our funeral director was unavailable so the services were passed to another director who did a great job with little or no details from the original director. The Military honor guard did not show, we even wonder if they were ever contacted by the original director. The Military burial flag we received was NOT the Military spec flag...we received an outdoor flag as opposed to a heavy cotton burial flag. I had to contact the funeral home several times with questions they should have contacted me about. So overall very poor experience. If my parents had not pre-paid for these services I would not use them again.
Review №6
2022-01-28I recently had a service for my Mother-in law. I was impressed by the good service. Megan Murphy was very helpful and fast w the planning. Ana Nolasco was exceptional in helping w a complicated problem I had. Susie Sorrel welcomed and guided the group thru the service. And Russell Jenkins graciously stayed late at our visitation until the last dog was dead! Nice experience.
Review №7
2022-04-10The staff could not even meet with my family until five days after our family member died. Very small room for viewing when we have a large extended family. Funeral home representative gave a commercial and spoke at graveside which was inappropriate. I would not recommend recommend this agency.
Review №8
2022-04-13Nakia helped us through the process of making the necessary arrangements. She was fabulous. She explained the options but there was no pressure and no hard sell.She arranged for my mom to have military honors at her service which was so awesome.Dealing with the death of a loved one is a trying experience. Nakia really made this process easier.
Review №9
2022-01-25**updated to 3 stars as management worked with us to find a resolution.-----------------------------I rarely share poor reviews but I have been so disappointed with the service received from Moore. My father passed May 2021 and we placed a custom marker on his grave. That was taken up because of the policy requirements, which I understand and respect.A few weeks later, we visited and saw a Moore temporary marker of SOMEONE ELSE’S name on my father’s grave. We felt sickened to our stomach. It took a few days after consistent calling to get our complaint recorded to the associate, and she said this would be fixed ASAP.5 days after that interaction, we had family fly into town from out of state to view my father’s grave. We walk over and see that the wrong name plate is STILL on my father’s grave, even after the phone conversation with Moore. We felt ashamed to our guests and that pain is instilled within my mother and me. The reason why we placed a temporary marker of our own is so THIS issue wouldn’t happen. I am disheartened by the carelessness of Moore for allowing this confusion of their name markers to happen.If you want your loved one to be remembered and honored, I’m not sure if this is the right place. Especially after being assured this issue would be fixed but then seeing no actions to justify words.
Review №10
2022-06-21Greetings,It saddens me to see religious prejudice exhibited by your organization, after I added a memory to my late mother-in-law, Virginia Lavonne Cox, with an adequate verse out of the Holy Quran, of which is part of my faith.All the sudden, you removed all memories out of her little mediocre page. I wonder too now about your plan B Air Force priest that conducted the grave site sermon.Please see into re-enabling the memory portion of a service you already have been paid to provide.Thank you.