Kerbside pickup
Yes
OReilly Auto Parts in Coppell
Categories
Location on the map
Coppell, Dallas County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 972-393-1371
Site: https://locations.oreillyauto.co...
Site: https://locations.oreillyauto.co...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8AM–9PM
OReilly Auto Parts in other cities:
Comments (189)
Very helpful. Needed a new battery and they double checked that was the case before putting in a new one
The engineer went above and beyond by hand making a hose for my 1998 Ford Explorer XLT to plug a vacuum leak
Amil was awesome! Very professional and he helped me with my battery situation. He explained it very thoroughly and in layman’s terms. He also suggested some inexpensive auto shops around here that will further assist me on any car problems (God forbid) that I might have in the future.
Took my car to the store, the gentleman tested and replaced my 5 yrs old battery very quickly + 3 years of warranty. Excellent service.
I ended up leaving unsure whether they had my cabin air filter or not. They sent me to the filter shelf three times after they had guessed which filters I would need. The part number I looked up wasnt on the shelf.I was the only person there. They had three useless people working. Useless in the sense that they were terrible at their jobs. Customer service counts.
Found my battery dead. Changed it out under warranty. Great service
They guys in here are always nice, helpful, & knowledgeable.
Usually good service. My last visit to return a car battery was a bit frustrating as the only one of four employees who, I was told, is qualified to help, was on the phone for more than ten minutes. (I guess he was the only one who could help the caller, as well!) I was one of two patrons in the entire store at that time.
Danny was super helpful. My rear drivers side turn signal bulb went out, and I had a leftover new bulb from the packaged pair I purchased a few years ago while living in another state. When I got the passengers side bulb replaced elsewhere, it turned into a 20-minute ordeal. With Danny and this most recent bulb outage, he popped off the lining and replaced -- he was done in less than 2 minutes! I was very happy to be back on the road that quickly. My new job has me working right down the street from this location, so will be back for future vehicle assistance.
I believe it was Clay if I remember right that helped me out today. He checked and replaced my battery in only 15 minutes. In the meantime other people were calling and other customers were asking things but he stayed professional and handled it all with ease. Great customer service.
David is wonderful guys.. So helpful, he came out just to see what kind need I got for my car battery bracket/holder.. This is kind of experience that make people fell in love with USA. Deserve all the stars!
Champs work here super helpful every time i go there. If you are a DIYer or just dont know all that much about cars go there and the staff will help you.
Amazing, old-fashioned service!!! I will return to this location for all my future car needs even though it is a bit far from my house. So rare to get this much, sincere help. Their response to my thank you, was we appreciate the business. Fantastic!!!
Just have a new battery installed at the store by a very courtesy staff. Great service, maybe a little bit higher price but is ok while you need the service right away.
Amazing place! Not only did they have the specific battery the car needed, but also installed it for me, despite being a parts shop! Kudos to the folks that work there! Will be coming back!
Friendly staff. Wide selection of products. Clean and well lit store. If you end up working on your car in the parking lot then you can wash up with the liquid pumice soap in the bathroom. They even kept their normal hours of operation on Easter, thank you for being open on a holiday! Looks like a safe neighborhood. (Please give me a thumbs up if you found this review helpful.)
I dont write a lot of reviews, but this location has an incredible level of customer service. They even let me wash up with the pumice soap in their bathroom after a couple hours of working on my car in front.. Ishmael (the manager) and Clay were both very helpful and went above and beyond to help me out. Clay even gave me a hand with putting my serpentine belt back on, printed a diagram of the correct configuration and checked to make sure all my harness leads looked right before I started my car up. Prices are very similar to Autozone, but if you need anything and it is a little bit more here, you should get it here. The customer service alone is worth it. Store itself is clean and tidy and I would recommend this location to anyone looking to be treated kindly and fairly.
The minute I walked in the store, Chudney asked briefly if I need help. Chudney was very helpful explaining tools and patient showing various parts and ordering parts. He made my store visit very easy on me. Exceptional customer service!
I had a potentially expensive Mercedes repair on my hands... I saw that a little hose was busted and let my hydraulic fluid leak out... everyone at the store was super helpful, helped me diagnose & fix the issue while offering guidance... Cameron, Jeremy, Art, and another young lady were awesome! If you need some parts or help and youre in the area definitely stop by the store : )
Matthew has great customer service! I came there today because my auxiliary got stuck in the port and he helped removed part of it.! Even tho I didn’t get the rest of it he was still very helpful and I appreciate it
Have gone in a few times for various troubles. They always ensure we clearly understand what is being told to us, and help find what suits our needs.
Once again OReilly has done a wonderful job ! Chudney had me in an out in literally 2 minutes and was very professional ! Thank you !The team is so helpful, knowledgeable and friendly. Ive been in several times and theyve always given great customer service.
Call before going in if you are ever looking for something particular. Be very precise when asking for a part as well or they can quickly give the wrong part. Very quick and nice service though.
My husbands car needed a new battery. Logan was there to not only test the battery but he installed it as well. I have an 8 year old and an 11 month old time is well lets say limited. Logan was kind friendly understanding and made this an awesome experience. I did not have to wait long at all. He was knowledgeable and fast.
They had the parts needed and loaned me tools to replace my battery, but the 5-6 guys working the afternoon shift on a hot summer day was NOT willing to lend a hand. AutoZone will continue to be my go to parts store as they are always willing to help or do the work. I was in a pinch and this was the closest battery to me at the time.
Ive had nothing but good experiences with this location! Staff is helpful, knowledgeable, and respectful! They dont try to take advantage of situations or up sell me unnecessarily. I feel grateful to have found an honest autoparts store that I can trust.
I had a problem with my car so I pulled into this location. I was immediately assisted and the problem (bad battery) was very quickly resolved. The young man that waited on me installed my battery for me. I was very pleased and thankful for the service I received.
Very friendly! One gentleman remembers me and asked how everything was. Now that’s customer service. Can’t remember his name Sorry but he was a Latino gentleman. Also another gentleman helped me out with my car . Thank you keep up the good work 😊
Best customer service experience... The guy help me to find what I exactly need & Help me to fix my license plate too...
Go to Autozone instead , they are perfect example of not running the business.Rude Assistant Manager , lady was so arrogant, kept arguing even though the employee accepted the mistake.I asked to ‘check’ the battery then they replaced the battery when I checked my car it still didn’t work. So I didn’t wanted the battery. They kept arguing that if battery is installed they can not take it back. I kept asking whether i was informed about this policy , lady the assistant manager was so rude telling me that they don’t have to tell me exact policy to every customer.NEVER GOING AND ADVISING ANY OF MY FRIENDS TO GO TO OREILY.. Utterly Irritated and angry on the rude behavior.
I needed some duct tape for my car until I could get it repaired. The customer service was excellent. They help locate the brand that best suited my needs, and assisted me further with the application where it was needed on my car!
I had an issue with my car not turning on so I got a cable boost and drove straight to O Reillys , Larry checked out my car then pulled my battery out and replaced it all within 15 minutes. So yes my experience was quite pleasant.
Ishmael was extremely polite. Changed one of my halo lights for me then confirmed how to change one of my fog lights and showed me a diagram with an explanation so I could do it once I got home. Very much appreciated his efforts.
Staffs kinda rude. When you ask for help they act like youre bothering them. Its hilarious. And kind of makes me mad at same time. I wish I can go to work and just not talk to people... but wait Im in the service industry also. I knew that when I took the job I wonder if these guys agree to the same thing
They dont honor car battery warranty. Battery charged and died out twice in one day. They blamed alternator and other parts which were a false claim. Did not exchange the battery, had a buy a new one, what a waste of $140 that should have been covered under warranty. The Filipino guy at the desk is useless!
This was the third time I had been in this store and it will be the last.Store was not busy at all, only two other people in the store. I was not acknowledged by any one working there as I walked in. I found my own parts (bulbs) and proceeded to the cash register. I waited more than 5 minutes standing less than 3 feet away from an employee who never even made eye contact or said anything (Ill be right with you would have been nice!) The young man he was waiting on noticed me and said go ahead and get him The employee said, Nah,,,He can wait!Finally another employee walked in and asked if I had been helped. I repliled no Sir, you are the first person that has even acknowledged me! He did not comment.As he rang up my purchase, he asked me if I wanted to join their parts club of some sort, and I told him No thank you, This will be my last time in this store! Once again, no reply.I paid almost $6 for two interior dash light bulbs. When I got home, I noticed Amazon had a 10 pack of LED equivalent for $8.If this would have been my only negative experience with this store, I would have written it off. This was my third time there, and every time has been similar to this trip.Any one needing auto parts that wishes to have a positive experience should avoid this place and go to the NAPA super store that is nearby. Everytime I go there, I am always greeted and helped promptly!Owners of this store should really train the employees in customer service!
Pulled up at 7:30 after nursing my car there after work. These guys tell me they cant read a check engine light because its dark outside. Biggest waste of my time I have ever experienced.
Staff are helpful and friendly.
I went to this location and the young man behind the counter was so nice friendly kind and helpful to me he educated me on a part I needed for my car and I purchased windshield wipers for my car and he replaced it for me on my car. Thank you so much.
The Robert punk that installed my battery grabbed the wrong one. Then was argumentative when he could not get the tie down back on. I drive 5 blocks home and the tie down is gone. But he argued that it was like that. Funny how I drove the truck for 3 years and after thos moron touches in the tie down is gone in five minutes. Avoid this batch of dimwitted 12 year olds.
Great prices, lots of parts in stock, and the employees are knowledgeable and friendly.
Clay was super helpful. Got the right item I needed. And he was even on his lunch break.. Thumbs up..
Awesome customer service!
I have been a loyal Orielly customer for many years until recently when there was a new manager. His name escapes my mind but what a Jerk he was. Luckily he has been replaced by the new manager Ismail. Ismail is a true car guy. He is not only there to help but also talk anything technical you need. Because of people like Ismail, I will keep coming to this place. He is quality all the way. I hope he gets promoted soon.
Great staff. Very friendly. Good in-stock part selection as well.
Albert was awesome!! He went above and beyond to help me with my car issue!
Great service at this location. Theyre always ready to help you find what you need. The store is clean and well organized.
Wonderful location, staff is very helpful.
Just walked out of your store after one of your employees said he couldnt help me out by ringing me up. I was at front of line of three or four people and only needed to purchase windshield wipers. I will take my business elsewhere.
Staff is friendly and got the parts for what I needed.... John was extremely friendly and helpful. I would highly recommend.
Excellent customer service!! Very friendly.. Understands the customers issues and fixes them within a short time.
They can diagnose codes from your car before going to Mechanic or Dealer. Very helpful!
Always helpful, clean store, good stock. Items not in stock usually available in a few hours.
Always good customer service and have what you need almost always. If they dont have the will find and get for you or its just a short distance to go get yourself
Kyle was extremely helpful and knowledgeable. He didnt try to push anything in me I didnt need. Ill be a repeat customer should I need anything else!
The customer service here is awesome. Their knowledge and advice have saved my family thousands in auto repair costs.
Very friendly and very helpful staff. They are always happy to help me find the auto parts that I need.
Chasity was a great help diagnosing the problem with my check engine light and I would definitely go back to that store again everybody was friendly and courteous
Shoutout to everyone here who helped me as much as they could, as my poor car has been stranded in their lot. I appreciate the kindness of everyone :)
Even thought i did not know all the parts by name the service was great. He helped me and did an awesome job.
I had a gentleman help me put battery in car I believe his name was Matthew very nice and helpful
I go here regularly to buy oil or get my batteries changed. Always very helpful and no wait.
Helpful staff, helped me find one of my cars part. Low rates..
I like the people here. They are knowledgeable and helpful
Well stock auto parts store with very knowledgeable and helpful employees.
Very helpful and cheerful people. Check engine light and troubleshoot vehicle diagnostics codes for free.
Friendly staff and great customer service.
Friendly and helpful staff. They make getting what you need very easy.
Bad customer service. Rude and pushy. Used to love their service and proximity of the place to.my home but never going to go there again.
Awesome team of people... Very very helpful... Go above and beyond to help you... Couldnt be more appreciative... Cool dudes
No fuss, no hassle.Fast and easy service.In and out quick.
Very helpful and friendly. I shop here even though there are other parts store closer for this reason.
Chasity was awesome, extremely helpful! This location rocks, always willing go the extra distance. Thank you
Scott is very rude and doesn’t know how to talk to customers
Super helpful staff, clean location. Always a pleasant experience.
These guys and lady, are always helpful.....always willing to help. Good pricing. Good people.
Nice clean place, friendly helpful employees
Kyle did a great job installing a tidedown on my battery. Great service over all.
Today,it is my first time buy something.Old gentleman help me a lot.Thank you for your help.
They helped me find and install a new brake light bulb in less than 10 minutes. Thank you!!!!!
The new crop of people that work at this location are very friendly. I used to dislike this location, but it has been nice the last few times Ive been in.
Great service the guys are very friendly and helpful
Good
Went to find a rear view mirror part for my car. The sales guy was very helpful
Much better than the other guys, in fact if you break down in front of the other chain, push your car to OReilly.
Clay was a big help!! He saved me from a lot of stress. Thank you so much!
Used to be a good place .. now most of workers are unprofessional, rude and unorganized... never go there anymore...
Went in to get a check engine light and they were very helpful in reading the error codes.
Love this place. Try the 10W40. Delicious!
I love that place. The staff is warm and friendly, and very accommodating.
Great job!!! Thx
Very friendly excellent customer service employee care
Just went to check on my friends alternator. The guy was very helpful!!!
Like the store and the day workers are very polite and helpful
Poor customer service at this location. Enough said. This is the case at other franchise OReilly stores as well.
They will help you do simple maintenance and provide the tools. Full service!
Good service and good selection of parts. Staff are helpful
Nice guys and I got what I needed.Very helpful.
Best place for me when I need the right part and the people who have the knowledge.
They didnt have what I needed, but they did try to help me. 4 Stars for trying to help in a friendly manner.
A good place for most of your car care needs.
These guys know their stuff, are honest and give good advice.
Very Very helpful crew here. Great for the DIY
Very convenient location. Helpful staff.
Really knowledgeable people, Logan took really great care!!
Great selection of auto parts and convenient
Really a good service.
Not only is this store convenient to Coppell residents, the employees are awesome.
Super service. Had a service engine light. They diagnosed it and helped me fix a minor issue.Thanks.
Great service! John Michael was awesome!
Great help for my car and service
Very helpful staff, but no code reader
They were helpful and knowledgeable.
Exelent service....They always help me out
Got Dan from bigiron s headlight from there.
Really helpful staffers, they know what theyre talking about
Helpful staff,l that actually know cars.
Clean and staff so kind.
Great team, very friendly and knowledgeable.
Expensive| but look for items on sale to stock up.
They installed my new battery free.
Helpful staff. Will help with problems and help select right parts.
Theyll have what you need for your car.
Good location, staff friendly and helpful.
Very helpful folks working here.
Great service, prices and selection
Friendly staff very helpful
Very helpful staff
Always willing to lend a hand finding the right part and putting it in.
They were the good help grade of help
Great location love the people
Excellent services and friendly.👍
Always helpful. My go to location
The customer service is awesome
One of the best managers to work with
Very smart folks work here
Excellent staff and service?
Thats well not bad (fair)
Good selection and good prices.
Friendly and knowledgeable staff
Friendly staff clean store
Always helpful and friendly
Always friendly and helpful .
Convenient location, helpful service.
Always great helpful service
You can find most of what you need
The place I go for auto parts.
We can find everthing we need!!
Great service and knowledge
John was very helpful
Friendly, has what i need most of the time.
The stuff is very helpful
Always a good time.
Easy in and quick out.
Very helpful staff!!!
The service is great.
Very Helpful Guys
Very friendly folks
Always helpful!
Very bad service
Knowledgeable employees 🤩
Excellent service.
Very kind guys
👍🏼
Love this place
Good
Always helpful
Fast and helpful
Good
Always helpful
Excellent
Good service
Prices are high. ...
Very helpful
Usually there is always someone who speaks Spanish and the attention of Ismarl or Carlos is very good, they are very attentive collaborators and excellent salesmen ... I love the service of this store ..
Disappointing I wanted to change my battery that is damaged and the manager of this store did not want to change it. Jose Hernández did not recommend it.
Very good service
I found what I was looking
Good attention
Total reviews rating 4.5
189 Reviews for OReilly Auto Parts 2023:
Review №1
2022-05-03Its hard to find this level of customer service these days! Ishmael and Bipin were very professional and friendly. The service was prompt. Zero wait! They educated me about my choices and even changed out my car battery for me! My key fob battery needed to be replaced and they even took care of that on my behalf. I had an excellent experience!
Review №2
2022-05-20I went in today to get help with a break light after a bad experience at kwik car and was helped Immediately with great customer service I really appreciate the help great customer service and very knowledgeable staff I didn’t get the name of the person who helped me but it was a white guy with mid length brown hair would recommend to anyone
Review №3
2021-01-29Bought two deep cycle batteries here for my kayak trailer! Easy in and out with no issues. Good customer service!
Review №4
2022-04-05Very knowledgeable Staff & Short wait time. And 90% of the time they will have it in stock or they can usually get it that same day . They will find it at another store and get it delivered to them the same day..
Review №5
2022-03-13Its always great coming here! Thanks to Chudney!! He was able to help me today when someone else gave up on trying to find the connection to run a diagnostic. Chudney deserves a raise! 👏🏽👏🏽👏🏽
Review №6
2020-12-02Bad service . they have 3 sings free check engine light on the front door and i asked CLAY to check my car check engine light and he refused to help me if you DONT DO THIS service any more take your sticker off
Review №7
2021-12-10Brought a part in to get a replacement, the gentleman explained that to get a similar quality part Id have to pay a little bit more and I agreed to do so. He returned with the part and I left. Once I got home to install the part it was immediately obvious that it was not the same quality nor as durably built. I didnt overpay for the part but I would have preferred to pay more for comparable quality to the part I was replacing.
Review №8
2022-01-30Scott at the MacArthur/coppell store was very friendly and helpful in replacing my lug nut
Review №9
2021-10-20Took a car up to OReilly Auto Parts on a Sunday morning regarding a new battery installation after reading the awesome reviews. They did not disappoint!! Outstanding and speedy customer service by Carlos!!
Review №10
2022-01-25Good service the guy Carlos helped us change the battery and they were very kind