Orkin in Abilene
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Abilene, Taylor County, Texas, US
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Health and safety
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Site: https://www.orkin.com/locations/...
- Monday:6AM–12AM
- Tuesday:6AM–12AM
- Wednesday:6AM–12AM
- Thursday:6AM–12AM
- Friday:6AM–12AM
- Saturday:6AM–12AM
- Sunday:6AM–12AM
Orkin in other cities:
The technician was very friendly and respectful. He was well educated and explained things we didnt even have to ask about. He gave us some useful tips on how to prevent reinfestations like trimming the hedges away from the house to delete a port-of-entry for the pests. He was very professional and patient with us while we relocated our dogs (a couple times) so he could properly spray. I give them 5 stars from the phone call thru the payment process.
William Santiago was my Orkin man. He was absolutely knowledgeable. His professionalism was amazing and truly refreshing to see. He answered any and all questions we had. He gave is the piece of mind to know that he was always going to be around when we need him. I am amazed by the true passion he has for his job and the dedication to his clients. Wonderful service from William.
I could not be great full enough for William Santiago who came into our home and gave us peace of mind. He was very informative about our situation and professional. It’s stressful enough having small tiny unwelcome intruders in your home.This company could use more caring; great workers like him. I will definitely continue services with Orkin as long as William is with this company.
Im only giving 4 stars for now because Scott with Orkin in West Texas Big Country area is amazing. Hell come help anytime I have a rodent emergency. He works so hard to try different tactics for our bad problem. Hes the only reason Im sticking with Orkin he has amazing customer service!
What I was told by the call center on what procedures were going to be performed and how were different than what was actually done by the technician. The technician was great. Very professional and up front, but the call center only wanted to make the sale so they just said whatever sounded good. Either way, I’m happy with my service over all. So far, I’m giving the technician 5 stars and the call center 1 star. That breaks down to three stars for Orion overall.
William is always super professional, gets the job done fast, and is so polite. If we ever have issues he always makes sure to take care of what arises, and let’s us know to come with any other concerns for pests we may see in the future. Which is little to none since starting their services!
Had an appointment for 6/22 4-6PM and the technician was a no show. I called during my time window to confirm a technician was coming - they reassured me but he never showed up.This morning, I called to follow up and reschedule. Erica Portillo was unprofessional in handling my call and did not apologize or believe my situation since “there was no record of anything on there system”. They did reschedule my appointment for today but I sent screenshots to her email and waiting for a response.
Awesome! Justin was right on time to my appointment. He listened to all my questions and concerns and provided knowledgeable answers and professional service. I could not be more happy with the quality and attention to detail. We will be using Orkin for future pest control needs!
My first time to use a professional service and I was correct in choosing Orkin. Mike who works for Orkin did an excellent job he was very thorough and actually did more than I ever expected. He was very courteous and professional and seem to really care if I was satisfied or not. And yes I was satisfied. Thank you irking.
Ive been with orkin about 8 years now and the work they do is very detailed. They are very thorough and knowledgeable about the chemicals they use as well as everything else. Orkin has friendly and prompt employees which make you feel very comfortable as well. If you have any problems all you need to do is give them a call. I trust them completely as they have been wonderful to us.
William Santiago was out for us, and I dont know if I have ever had a person be nicer than he is. He was attentive to our special needs, he has the heart of a teacher and didnt just tell me what he was doing but explains why he is doing it, he went over the top in service, and made us feel more secure even after we found brown recluses in our home(we have a 10 month old). We highly recommend requesting William for your service.
The technician was extremely knowledgeable, patient, and understanding of the schedule change I needed to make. I was considering canceling service for the winter months, but the information he shared with me about different pests that could possible affect our him during the winter helped me to see the importance of continuing service. He didn’t try to “convince” me to keep services at all, but he explained the different plan options and helped me make a decision that worked for my family and I. The service was awesome!
Justin was magical!I had a huge Ant problem and since he came out there hasnt been one sign of them , yet.Thanks Orkin.You guys have made my RV life palatable once again until I can get into a new one!Ill be sure to never EVER let this happen again and will use your services again in the future!
They were polite and friendly during making the appointment. Got me in real quick. Like first week day after i called them. The call was quick and painless.The service man was professional and flexible.They sprayed chemicals all over my house(none toxic to my fam and pets, but hopefully so to these bugs!)May their service kill all bugs in my house. Amen.
Best pest control company in town. Period. They are quick to rectify mistakes. Their insulation is best in town and actually kills bugs! Their termite treatment is a little pricey but absolutely gets the job done. They have technicians that will take more time to make sure that a pest control service is done correctly. Thank you Orkin!
The technician that came out was very friendly and was even able to put a smile on my face even though i was upset about the rats in the house. Love the fact that theyll continue to keep checking on the house and offer a package to patch up all the holes outside the house so they cant get back in. Also they were able to come 2 hours before the initial time which was awesome.
The young man was very polite and did a good job. He was new st my house but listened to the concerns I had and did what he could to take care of the.. Set dome traps and said he could come back to empty them out if we caught a rat. He was very nice, did his job and left.
When I first called the young lady I talked to was so nice and helpful. Answered all my questions and made it a very personal experienceThe technician, Mitchell, was AMAZING. He called me back when it was close to the end of the time frame scheduled to let me know he was on the way. Extremely friendly. Polite and didnt mind all my questions. The one thing that I will never forget is him asking if everything was ok because I had told him on the phone that I had a lot going on that day. He seemed genuinely concerned and listened to me and even made me laugh when I was obviously have a hard time.
Our past controller is the best. Although we had an appointment this afternoon, I was not able to get off of work soon enough to meet meet him. He went ahead and did the outside of the house and called me to let me know that it was done. We agree to get the inside of the house next week.
When they sprayed for water bugs they died and haven’t come back, so I’m hoping the Mosquito spray works as well. We built an outdoor area last year and couldn’t use it because the mosquitoes were so bad. Our technician sprayed everything from standing water, to plants, and the patio area and was very polite and courteous.
We had a GREAT INTERACTION with Dustin that came out to treat our home.We live in a 3bd 1ba house and he was only here for about 45 minutes but it didnt seem that long and he was so thorough and nice.We were concerned about our animals but he reassured us that our animals would be just fine and that no crating or removal would be necessary.My dog got a real kick out of us having company and had a fun time following Dustin around our house while he targeted our problem.We look forward to the next visit and were very sure that our dog will too.THANK YOU ORKIN AND DUSTIN 😁
The technician is great but every time I am called about an appt I tell them I can ONLY have an appt on a Friday or Saturday. EVERYTIME the person that makes the appt tries to make it on another day. I would like an app that I can schedule my own appts 3 months out.I changed from Terminex to orkin as I was told y’all were better...I could schedule my own appts online with Terminex.
Michael is an asset to Orkin. He was very prompt and extremely courteous. Explained what was going on, and how he would rid my home of the unwonted Carpenter Ants and my animals would not be affected. I recommend Orkin to anyone and everyone needing this type of pest controll. A little pricey, but affective. You get what you pay for , PROFESSIONAL PEST AND TERMITE CONTROLL.
Worst experience from abilene branch. I paid 127 dollars expecting to receive an inspection of the exterior and interior of my home and for entry points to be sealed as stated on the orkin website. I did not receive any of that. Instead I received 5 MOUSE traps and one brillo. Seriously? Im dealing with RATS. I couldve gotten traps myself that are big enough because those small traps arent even doing anything. I expected a better service. Never again will abilene orkin step foot on my property.
Called to ask how long it would be until I wouldnt see bugs any more after having my apartment sprayed. Spoke to Kuana (sp?) and she was very rude and said I would have to go through my apartment management and get them to have a technician to contact me. How can I not get a simple question answered?
The office communication is terrible...whoever answers phones & arranges appointments does not take their job seriously...many miscommunications regarding appointment times, phone contact info, etc...Steve, who is the Orkin man who comes to our house is great...the office personnel have no idea what they are doing.
Total reviews rating 4.8
199 Reviews for Orkin 2023:
Review №1
2022-07-12Very professional, very friendly and very responsive to questions and scheduling.Courtney is the nicest, friendliest, most professional exterminator weve ever met. She answered all our questions and concerns. She is very easy to talk to and comes off very approachable. We are talkers and she talked to us and got her work accomplished.Thank you Courtney....
Review №2
2022-05-06Orkin services my home on a regular basis and on the rare occasion I see bugs between services they come out a do a spot check within days of request. The technician is always respectful and recently went out of his way to make sure I was pest free for hosting a party. Bugs are a part of living in west Texas- Orkin makes it so they’re not unwanted roommates.
Review №3
2022-07-05This last visit, my Orkin exterminator was Andrew and he did an amazing job! He took his time and covered the specifics along with a general all around inside and out house treatment. It’s workers like Andrew that keep me with Orkin because most the other workers are not as good.
Review №4
2022-05-17They come every few months and usually it’s a very good job. This time the worker came out n ran thru the spraying so fast that he didn’t do all we’d asked this time. We called customer service who asked him to come back. He was back fairly quickly n took care of all we asked, then stopped to see if there was anything else he could do for us. Hope this visit is the rarity and not the new norm
Review №5
2022-03-27We have been saying every year for 4 years now that we need to call in professionals to kill the summer roaches we get. We finally decided it was time. Orkin made sure to keep me updated with appointment info through text messages. Orkin tech called before showing up, explained everything he was doing, made suggestions to help with roach control, told me to call them with any questions or concerns and was just very helpful and friendly. Very professional.
Review №6
2022-06-27I have been an Orkin customer for 13 yrs and in the last 6 months Orkin has gone down hill. The guy that we had for 3 yrs was the best! Dont know what happened to him because you cant contact the local branch. Not happy with their service now.
Review №7
2022-02-17William Santiago was our technician and he was very professional and such a great guy who cares about our home just as much as we do. Great service and he was very knowledgeable.
Review №8
2022-06-09Ian didnt sprinkle granules in the grass for ants. I had to tell him to open the window shutters to spray in the window sills. He didnt run the dusting mop around the outside windows for nests until I told him to. Wheres William! You lost a good worker.
Review №9
2022-04-10There were spiders all over the house, one of the big ones got into the house and I called orkin immediately. They came out the following day and sprayed both inside and outside of the house. We saw results within a month. There’s not been a spider in sight for months
Review №10
2022-05-30The technician are polite, professional. Uniform is always clean and professional looking.