Kerbside pickup
Yes
Petco in Bastrop
Categories
Location on the map
Bastrop, Bastrop County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 512-321-5800
Site: https://stores.petco.com/tx/bast...
Site: https://stores.petco.com/tx/bast...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–7PM
Petco in other cities:
Comments (199)
Always professional just kind of want the customers to be the same way, be blessed.
Its the most complete pet supply in Bastrop, TX. Fish, ferrets, other small pets and all the supplies you need.
Our favorite location thank you so much everyone that work there they are all great.
Groomers here the worst, shaved my dog and didn’t even care to trim my dog’s hair, nails are poorly trimmed, very rude, not a friendly environment. Do not recommend to take your dog here.
Nice clean store with friendly staff. Would have been 5 stars for me but this store is a little smaller than what Ive seen, therefore it had a little less inventory. Still a wonderful experience
Super Friendly Staff & Nice Variety Of Products For Your Fur Babies!!
They were adding a vet, the building was pretty small. Friendly staff and had what we needed
Picked up feeder fish for our tank. Cashier let us know they only had .36 cent feeder fish, so we knew what to expect. Associate that actually got the fish didn’t quite count to 10. Associate helped us with a toy that our shepherd could not destroy. Cashier was very friendly and efficient.
They are going thru a remodel. Ill be glad once its completed. Gotta have patience. 😆
Competent, customer friendly staff and varied available products and services.
I really hate this store. I drive an extra 20 minutes to go to Petsmart by my work because I have yet to come to this store or order from this location without an issue and an attitude. I’ve tried online pickup, but even when I only order one item, they still get it wrong. I have yet to have issues with Petsmart or the Petco location near Round Rock, so I’d avoid this location go to those.
Amazing selection but thats its only redeeming quality. 2 staff gave me a nasty looks when i tried to move past one of them in an aisle and when i was checking out. The bathroom hasnt had a deep clean in such a long time there were cobwebs under the sink and in the corners, along with that theres no toilet paper in the dispenser, along with no paper towels in its container. There was some toilet paper on the counter, that got wet and disgusting, plus the womens bathroom door does not lock properly
Trying to start a fish tank. The young girl trying to help was very sweet just not real knowledgeable about fish. The older lady came over and I felt like I was being verbally attacked. She was so rude and just mean. Very sad. We just left. Will not ne back.
When i went to petco i got very good vibes until i made my way to the animal section. the fish area is basically a graveyard with dead fish and the animal cages where dirty but good help and they dont realy let you get many fish even if you do have a proper tank to house them
Love going there every chance we get!!! They are awesome and sometimes even make my service dog a little plate of brisket....of course she has to take it home to eat it there. The BBQ and sides are out of this world!!!!
Their selection wasnt too bad the prices were okay but the store wasnt that clean. The cages and animals look like they needed some attention.
Need something my dog to stay in, but the pet taxi had something missing and you sure I could have what needed for my dog and gave discount for what was missing THANK YOU VERY MUCH
As far as this stores cleanliness and quality goes the five stars is a fair review. Every Petco employee has always been helpful and happy to do so at this location. Therefore, this will be our continued pet supply store.
Very clean, helpful staff. Their collar selections were thin but that is my only complaint. Everything else is fabulous! Flea/tick meds, educational materials-- anything and everything a new pet owner would need! Worth the trip!
I got fish it was $6.48, I had $7 and was informed they would round it up and donate it to the local shelter because of the change shortage. When I disagreed and said I had shopped in several other stores and got change and I shouldnt be punished for them not having the tools they need, they should round down. I didnt get the fish, based on principle, dont strong hold customers because a few accepted it. I did speak to the manager Dorrel(sp?)and he was receptive to my opinion, he also told me in cases like this they round down , its a learning experience for sure! I could have driven to Austin but I think its important to shop and spend locally.
Didnt have a good stock of Fresh Pet refrigerated dog food. I called to make sure they had it. The guy on the phone couldve easily said theyre running low, what am I needing to buy. They werent busy when I arrived 10 mins later. Everyone was wandering around looking miserable.
I have had salespeople who were busy doing something else stop to ask if I needed anything. That means a lot! I can almost always find what I want in the store and the variety of items carried by the store is perfect.
The employees are awesome they truly love pets and thats awesome when you get to sit in there and talk to them about it cuz I lost my 18 and a half year old dog about 4 months ago and it kills me but to watch the way they interact with everyone else is beyond awesome kudos be blessed.
Little disappointed with the service because I could tell the lady didnt know what to tell me. When provided with a better light option for my bearded dragon was told it came with bulb. Unfortunately that was incorrect and waiting for bulb to come in the mail. They need better in-store selection.
Ive been coming here to shop for my dog and cat for a long time now.Lately the people who work here were just mean, and rude, not friendly,Has a bad attitude, I think Im done shopping here now.I dont think I will ever be back.Lately everything has been a disappointment and just a bad turn out
This Petco is always rude and disorganized. Given its under remodel but wont recommend this store. Poor management.
My local Bastrop Texas Petco has the WORST automatic door sensor of any business in the entire town. If you approach the front door at an average walking pace, you are surely to inadvertently ram the glass. The doors will not begin to open until you are within 12” of the threshold and only after a discernible delay. Though this complaint may sound petty and inconsequential, it is in the least, extremely inconvenient and at most, potentially dangerous. It all comes down to customer experience. When I enter a business, with the intent to spend my hard earned money, I expect to be welcomed and greeted with kindness. Before I even make it into your store, your slow moving door personifies a reluctant bouncer begrudgingly permitting me access only to make my biweekly installment on my dog food debt. It is the one thing that is guaranteed to spoil my visit to this location, and it happens every single time. The only reason that I even back is the price and weight of my favorite dog food. If I were to ever find competitive prices in my area, your business would never earn another dollar of mine; Petco Pal or not
I purchased a puppy cologne spray and it didnt work. They swapped it out for a working one immediately, no hassle. Cashier was super friendly.
I don’t know what it is about, but the girls working there are always rude. I’ve been there two times and the girls in the grooming area are always rude and it seems like they don’t want to work
Have purchased numerous fish from Bastrop tx. Store, too many times have introduced your fish to an established tank only to soon lose not only your fish, but others Ive had for awhile, the associates, when you can find one, are either telling you their not sure, or lecturing you on what fish you should or shouldnt buy. The pet inventory, other than mice was empty! Made me consider your companys solvency! Sorry wont shop here anymore!
They finally got rid of all the bad dog food and treats and got all healthy food for our furry friends. Im so happy I do t have to order my dogs food on line anymore. And they have his favorite treats too.the staff is very friendly and the stories easy to navigate to what your looking for.
Sometimes, the curbside is more hassle than anything, but I can usually find what Im looking for in here.
My purpose to go to Petco. Cause I was givein a 4 yr old red ear slider.But I had no idea how to take care of him.But they hire some great people. Cause actually I learned an amazeing amount of info. Best visit ever.
I placed an online order for same day delivery and were in Houston now and not Smithville. Apparently the address didnt save properly. Anyhow, I called and DYLAN (sorry if I spelled it wrong), was AMAZING! He fixed my problem in less than 2 minutes and was great about it!KEEP DOING A GREAT JOB DYLAN!
It was hard to find the kitten dry food. I gave up on finding kitten Pate. Man at checkout very nice. Prices were real Good.
Your employees are super kind and super helpful. We bought a feeder rat and your employee was really sweet and nurturing twards the little animal. Sounds funny but she knew its fate and wasvery comforting to it. Good energy and respect for life. Thank you.
10:30 am open time???? Oopsie on me.Its funny to see the worker trying to get 24 Rosie reds out of a 100 gallon tank with a net with the width of two spoons. Good worker and determined
The senior female associate that helped me, was excellent! She made my shopping experience much easier in helping me with selecting a product for my dog.
I mean, I like the people that I come in contact with in Petco but price wise....I can get more crickets for less money at a lil mom and pop pet store less than a mile away!!! So Petco gets 3 stars cause they ober price their stuff, but their staff is through the roof phenomenal!!!
Really nice people!, and my dogs loved the treats! And it was clean.
Went in to purchase, Andis clippers. They had a great set and the lady in training was fast to help and a great price!! Customer service on the aquatic center could use some help. After a misunderstanding between the original sales woman and I had over shrimp, Bree was extremely rude and condescending!! The recovery from my original sales woman was a saving grace, but Ill be happy to drop hundreds on equipment for the farm elsewhere.
The store has a good selection of supplies and pets. I have bought lots of fish and supplies over the years from them. Most with very good results. This location tends to be a little under staffed most of the time. It takes some time to get help if you need it. However most of the time they are very friendly when they come to help and there is normally someone there with good knowledge.
Need to update hours online. Says you close at 9pm but you closed at 8pm
We were informed the store does not except returns due to civid. We informed the associate the product was purchased the previous day and was defective. We were treated rudely and there was no solution provided.
Cost for care is reasonable. The amount of staff and help, not so much. YES everyone is super nice and always willing to help. Their customer care is great. But honestly everytime Ive been there to purchase feeder fish i have to wait an exceeded amount of time, i dont complain but i think its important to have enough staff to help.Now today i realize we have this whole CVID thing going on. I get it, I work in the animal field too. But Ive sat in my truck since 550 pm. I understand the curbside protocol. But Ive called twice to this facility, im on a long hold 5 mins (each call, because i called twice), no answer and at the end of 5 mins the system hangs up. I understand we have protocols to handle. And i know i should come earlier but working in the vet field i usually would get my fish after 6pm bc my office closes at this time. So its very difficult to come right at closing to get items i need for my eel.Wish there was another way around this but these times are difficult and there should atleast be a courtesy to have someone at least answer the phone. If a call to be answered is just letting me know that they cant help me, i would have been okay, but the fact the system just hangs up on you after holding for so long is just upsetting and frustrating.
Great service, knowledgeable staff. We had just purchased two ball pythons, and we went in to get supplies. We were given all the care information we needed, and the reptile expert sexed them for us. The staff were eager to assist us, and very happy to discuss caretaking procedures and important information.
People here tend to be fairly nice WHEN you can find someone to help you. I regularly wait 10 minutes or more for 30 seconds worth of help. Not mad at the employees, they just often seem very understaffed.
The lights in there are weird every time Ive been in, but they usually have everything I need well stocked
My daughter recently lost her hamster. We went on Saturday to Petco to look for another small rodent pet. John was AMAZING! He took his time with her, allowing her look at several different hamsters and the mice - multiple times. She was having a difficult time choosing. He was patient and very knowledgable, answering all of our questions. His attention and customer service on Saturday were the best Ive had anywhere in a very long time! Thank you, John!
There was no staff in this store to help me. This place is understaffed and I had to wait 30 minutes to be helped. Always out of stock and have to search high and low for what I need. When you do get help the staff treat you rudely are they act very unprofessional. The cashiers treat you awful and they act like they dont want to be there. I suggest everyone go to another store. I wish you could give a zero rating. I hope management gets changed and this place shapes up.
As expected from a petco. Friendly service.
Alot of as stuff to choose do rom i went to the one in bastrop...beautiful fish
There is a thing called customer service, and there is many ways to give this gesture of appreciation. There was a sweet lady who helped me with to stray kittens who would have been given to the street if, I hadnt taken them in. Now them service she provided was greatly appreciated and very much a help, as I am a dog lover. Thank you for your outstanding balance of help and happiness without you, they may not of had the best care.
Clean store, knowledgeable staff, and a good selection of reptiles & rodents for a small town shop. Just wish they were not so proud of their products. Just once I would like to go in one of their stores without going broke on the way out or having to wait for the bargain bin like a broke buster.
We so appreciate Linda who is training our rescued dachshund. The young man who checked us out was so courteous and he applied our discount without having to ask for it. The service we received is excellent.
Petco in Bastrop give it a five you got to wait for this and that but theres only so many people working they are attentive and they will do as you ask good spot especially for feeder
We went into the store on Black Friday and it was rather busy but only had one cashier. Other than the wait, the cashier was very helpful in explaining the discount we were entitled to on our purchases.
They always have the cutest pets in this place we love it!
There are many choices for pet food and I like that. However, I was also looking for a cute harness and leash for my new female 4 month old shih Tzu and didnt find anything. But I havent found anything at any other store or on the internet either. I may have to design my own!
The gentleman I picked my order up from was super friendly and helpful. I’m always treated well when I go to this location. Great staff.
The store in Bastrop is always well stocked and extremely clean. I personally was shopping for a friend fish for my male betta. The guy was helping another lady that took forever it seemed. Talked and talked. Once he finally got to me he was very nice, friendly and knowledgable about the fish and department. Just way to talkative for me. He could be helping other folks if hed just do his job and go on.I am pleased with the store and will go back. There seems to be a high turnover in employees. New folks every time I go there but to their defense i get there about once every 6 months.I recommend.
I needed help buying freeze dried raw cat food. Staff was super helpful. Staff is always professional and friendly.
Great customer service, they helped get me the things I needed and advice on my 100 gallon fish tank setup. They price matched the online prices I saw to save me money as well, awesome employees and clean store
Always look online when in store shopping. Their online prices are lower and the cashier will match that price. Still, pretty shady.
So easy to order on line and pickup at the store. The cashier was friendly and handed over my order quickly; and I was out the door in less than 5 minutes.
I went for some fish in my pond but while I was there I saw the saddest parrot ever. It was 650 bucks and it was just obviously depressed. I spoke to a friend of mine who has parrots about buying it just because it was so sad and my friend said that if I bought it another one would take its place and the suppliers are monsters. I think I wont go there anymore.
Friendly staff. Knowledgeable. Store is small so doesnt have the variety of bigger stores but still has the essentials.
Very expensive! I went to get 2 Seresto flea collars. The cost was $89.00 per collar. I am able to get them at Walmart for $54 and Amazon for $57. Your markup is seriously crazy! That makes me think everything else is very marked up as well.
Went in the store to look around. Fish tanks were dirty, but what was horrible was the cat adoption center. All the cat pens were filthy. Cat boxes looked liked they havnt been cleaned in a week or so. The smell was disgusting. Poor cats would live better on the streets. Dont these idiots know people can get sick from this?
Friendly staff, very knowledgeable, and they usually always have what Im looking for. If they dont, they offer online in store shipping and pick up complementary so that your pet doesnt have to go without. I would definitely recommend this place to family and friends
Didnt have what I wanted in stock but they helped find something better.
Found an associate to help immediately. Very friendly. I was sad to see they did not have a lot of the pets (ferrets, geckos, hampster) in the store.
Typical big box store. Clean, decently stocked, staff is friendly but seemingly under-staffed as it was sometimes difficult to locate a sales associate. Nothing impressive, but definitely not bad. Would recommend.
Cashier charged me twice for two of my items (one at the begining of the ticket and one towards the end) thankfully I noticed it and asked her to correct the ticket. With an attitude She corrected the ticket then I noticed she was charging me again for another item. I asked her to please ring my items again on a separate ticket because at that point the ticket was a mess. She said she had to call her manager but the manager was busy. Instead of ringing my items at the register next to her. She decided to help the customers that were in line behind me. Horrible service, I felt unimportant and disrespected. I will never go to this place again.
Super helpful place....adopted a cat today! Yea
Excellent people who work here make this the best Petco I have ever visited.
This location is always pretty well stocked in app but rescue cats and dogs (not necessarily a bad thing given the low local population numbers of Bastrop).The facilities are clean and the staff are genuinely helpful and kind. You can tell theyre all animal lovers here.While there arent many cats and dogs, they have plenty of small animals, birds and fish in stock.
I went into the store looking for a sink attachment hose to wash my puppy. Found it. Then when looking for the perfect treat a store personnel helped me find the perfect sized treat.
Grooming services are poorly managed at this location. They consistently have trouble with their computer system and cant pull up records so you have to keep shot records on you. Today, although the website says hours are until 6 they mopped at 430 so they werent taking anyone and they decided they would close at 5. I believe Ill try the newest pet store in town. Service cant be any worse. I guess the grooming is only as good as the management. Too bad....b expected more from a national chain.
The only thing is please do not set out coupons for rewards for adopting sheltered animals if yall cant order the coupon books. Integrity. Called baiting to get customers then not be who you say your are. Other than that they are a clean store with nice employees
Had what we needed and more and the staff was friendly and helpful.
Really friendly and helpful staff! I brought my newly rescued dog in I believe we were both hyper stimulated! But the Petco staff was very patient and helped my girl try on a new harness.
I love this place. I bought myself a beta male fish and it so beautiful. You name it they have it. Does not matter what animal you are buying for.
Always have all I need, for starting new home for a new edition to the family
They are always willing to stop and help!
I took my dog in for a grooming. His regular groomer no longer works there, so he got another one. After 3 hours I got a call they had cut his tongue and had stopped the bleeding. They also would not continue the grooming and I needed to pick him up. I went immediately and thegroomer and the manager repeated the story. I took him home immediately, could not find anything wrong with his tongue thankfully and he ate and drank and licked with his usual energy. What they didnt tell me was the 4 razor burns, one of which is worse the second day. The area around his neck had 3 cuts clear to his skin. The 4th razor burn was on his shoulder. It was the lying and omissions that really decided me to write this. I mean, mistakes can happen, but not the horrible haircut and razor burns and not the lies and omissions.
Took me 10 minutes to find someone to help me. Finally had to interrupt an employee asking a customer where she was from and chatting away. The employee gave me a dirty look for interrupting but I had no other choice. Two employees were helping a customer at the checkout. All I wanted to know was where the frisbees were. The employee finally finished up chatting and told me they have been sold out. I left with nothing but a desire never to stop at this Petco again .
When I bought my guppy’s they told us we had a 30 day policy to bring it back for a new fish if they die. Well I bought my fish on a Sunday and by Monday ONE died. Mind you we got 3 ... We went back to return the dead fish .. unfortunatley i didn’t have my receipt so they told us we coulny get a replacement $2 dollar fish.That’s fine. We leftI found my receipt and came back to get my new fish. Well now ANOTHER associate told us we aperently need a sample of the water so that they can test the water for neumonía . So they made us waste GAS AND TIME for a $2 dollar fish. Not only did they waste my time but the MANAGER Was extremely rude. If I could give 0 stars I would.
We go there for fish supplies and supplies for my bunny. The people are friendly but sometimes hard to find. All in all I would recommend Petco because its always clean and they have clean restrooms and the people are very friendly and helpful.
They dont treat the pets with the proper care and they should learn about the animals before assuming things. they should also stop stressing them and putting them to sleep when theres a tiny problem that can be easily fixed. periodt
While the staff is generally friendly, this petco has the same issue as all other pet stores: Finding the staff. Not sure if they are constantly understaffed or if it is deliberate.
Awesome store and staff
They close at 9pm. They have walk-in ala-cart for grooming. Groomer closes at 8pm. I figured a dogs nail trim would be 10 mins. No reason they need to close 1 hr before the store does.
My mom had her fully grown standard poodle bathed and blown out there and they wanted to charge us $10 more to dry her. We didn’t trust them to groom her so that’s why we just wanted a bathe and blow out. When we went to pick her up she was still wet. Her hears Werner completely dry and she was damp in most places. When you say you can do something get it done. I won’t be taking my moms dog there again. I can bathe and dry her completely. I just wanted to give them a chance and they didn’t meet my expectations.
Three times theyve canceled an appointment for my critter. Extremely disappointed; Ill be going down the street for grooming from now on.
I have tried to give this place multiple chances. I will never go back to them.The first time I tried to take emy dog to get her nails clipped and painted I called up @ 5pm and asked what time they closed, She told me 6. So I told her great Id be there in just a sec. Well I get there and guess what they just decided to close the grooming dept hour early because she didnt want to work. I decided to try them again.....my husband took our dog in and wanted to get paint and nails clipped. The same woman said she had the right to refuse service and that she didnt want to take our dog. So he went to talk to a manager and the managers were too busy to talk to him and so he called corporate and guess what they still havent called us back.
Not much of a fish selection or what the Austin locations have and the young man who was helping me to get some new fish wasnt as knowledgeable as he thought he was and being wrong is the worst time to argue with someone. I have had fish tanks of a varieties my entire life beginning with my mothers and Im no spring chicken. So, I had to keep my cool and attempt to educate him. Still didbt listen. So, Ill stick with Austin from now on or maybe petsmart
Very easy process! friendly staff that helped me to make sure I was getting everything I needed. Helped me to realize I had chosen an incorrect product and helped me locate the correct one.
Staff was VERY HELPFUL. The store I went to did not have a specific puppy toy that I was looking for although the associate found one for me that was EVEN BETTER! Thanks for your help!!!
I went to get 2 parakeets and I picked up a bad food for them and the lady said dont get that one she actually gave a 50 %for me because I did not know what stuff to get realy nice and clean friendly workers all cashiers were happy to help you checkout
I went in with my family and we went to buy a hamster and no one came to help us so we put up everything we had and leave
Staff in Bastrop, Texas location are extremely helpful. They go above and beyond. Awesome Customer Service in Retail Store
I went with a friend so she could buy puppy pads. Store was clean, not busy and overall no issues
Wont be back until the mask rules are lifted. Plenty of stores that respect freedom where I can spend my money!
Petco has a wide variety of pet supplies for animals however they usually only sell pets like birds,fish, turtles, lizards, snakes, and ferrets, and small rodents. Occasionally they have dogs and cats in their adoption area. They also offer grooming services and you can usually find what your looking for in this store.
Worst Petco I have ever been to I live in Houston and Houston has everything I need every single time this Bastrop location is a joke they had not one single thing I needed everything was very Bare Shelved. Such a waste of time and I still dont have what I need
I went in for a new fish tank filter and the guy who helped me (I wish I knew his name) was so knowledgeable! Great experience every time!
The store was clean and organized. The staff was friendly. We were able to find what we were shopping for plus a few extras.
Prices are a bit higher and prices do not match web site. But a good store overall.
They were efficient, will shop there only for dog food, everything else is overpriced. Staff was pleasant.
My dog just loves to go here . They did a good job trimming his nails.
The Bastrop store staff is always helpful and greets us walking in door. Also the store is always clean and shopper friendly.
Really great store and very friendly staff. But some shopping carts are super bumpy so I had to switch carts to ensure my pets wouldnt be shaken or scared.
Good store, great employees, extremely exorbitant prices.
I needed to have a dog I found scanned for a microchip & was treated wonderful. They were friendly & went above & beyond to help me give advice.
Sarah has been grooming my border collie for over a year and she does excellent work. My dogs demeanor when I pick her up makes it clear that shes been treated with care and compassion.
Maryssa is an awesome groomer. Duke loves her! Linda taught Aslan manners! All of the sales representatives will drop what theyre doing and are ready to help.
Is a good place and are very good. Most of their stuff is High coas t
Super friendly staff at the Bastrop store and they are always very helpful!
This Petco is very nice and clean. And is always well stocked with refillable cat litter, unlike the Austin stores. I like shopping here.
I had questions and there was someone there to answer my questions and help me get what I needed, even though they were busy
Employees were great, but not enough selection of leashes.
I wish there was a lower rating I could give. After making the appointment I was told to bring proof of rabie shot and the lady hung up I was talking . So I called back to tell them my dog was just turning 6 months old and that my vet told me to wait till my dog was 6-7 months old to give him hes rabie shot why I dont know. He just turned 6 months today and his vet appointment is not till next week. The lady told me that was find just to bring 2 proof of shots. So I did and I drove the next day for his appoinment just to get told why they couldnt groom him after i was told it was fine the day before. Thats not the part that got me upset. The lady I had spoken with the day before denied ever telling me anything or even talking to me even after I showed management the phone call. I will Never again drive 50 mins to this or any other petco location.
Staff are extremely helpful and knowledgeable about products and location in store.
Way better than it used to be, really nice employees!
Friendly employees, great selection of products and grooming. Very clean store. My babies love going in for a visit.
Shelves are often half bare, groomers are seldom available. It used to be much better. Dont know what happened. Hope to see it change back.
Great place to go
Gave a 4 because sometime you cant find someone to help you, other then that, the store is well stocked and clean.The staff knowledgeable.
Your employee Kat was VERY Nice and Helpful. I always love shopping at the Bastrop store.
Absolutely terrible. Tried to get a fish friend for our 6 year old goldfish and the fish manager refused us a fish and told us that we were killing it. She had no idea what she was talking about. She should have her job.
It was very nice & clean. Very helpful employee. THANKS !
Easy to buy fish for my tank unlike a different location where i think they wanted me to pee in a cup and run a background check on me and my husband. 😆
Dillon was very helpful. Told me how to handle on line orders and pick up. Good job!
This is place is pretty filthy.Edit: They are renovating!
It was a wonderful store and the people were friendly and knowledgeable.
No one even said hello. When I was walking out someone acknowledged me by eye contact. Not very good customer service.
If you are going to change the physical store hours, do so online, also. It is a long drive into town. Be responsible.
Started ordering online to pick up in store. Discount for doing that! They have your stuff ready when you get there! Speeds shopping up.
Petco supports causes I also support and area always pleasant when I visit.
Lots of items to choose from. Very friendly employees.
They checked for a microchip on an abandoned dog for free. Advised on best option for food to try first.
Like the store and people are helpful.
Well, I have 2 Bearded Dragon (A type of lizard)and I always go by the baby Beardies to see them for a few mins. , and let me just say that some of the workers there are really lazy with the lizards maybe because of what animal that they are but an animal is an animal.Some time I go to find them dead, unfead or no watered diss PetCo. but,they suck in that department or at least in bastrop. I am 12 and if I take better care of MY lizards then they should be able to thake care of theres. And if you dont take my word for it then go look yourself.
Went in for cat food. Decided price points were too high. Got a new dog collar for one of our dogs.
A great store.
Kat was very helpful getting everything I needed for my new puppy.
The staff is extremely friendly and helpful. I would definitely recommend this Petco if youre looking to spoil your fur baby.
Prices can sometimes be higher than other stores in the area but they offer a lot more.
The people are real nice but the prices are kinda high. I was there to get a pet carrier and it was much higher here than where I got it in town.
Ive been here a number of times and have witnessed the decline in maintenance and upkeep regarding the fish aquariums. More than a few had (long) dead fish floating.
Great service. Will continue to be coming back
Great selection of cat foods. Wet & dry. Best prices.
My dog , who is 17 years od, came back from Bastrop Petco with MANGE!!When I asked the manager to look at she just shrugged it off. The mange meds are expensive...no help from anyone there.
They have plenty of different stock. Unfortunately they are often understaffed and theres a wait period to get help in some areas.
They always have my favorite products in stock, the staff are helpful and the cashiers are super nice and fast!
Had a nice time. Everything was nice and orderly. (Also there was this gorgeous white cat with a green and a blue eye).
Please take better care of the fish.every time I go to purchase fish the tanks are dirty and they have dead fish in them.please fix this problem as you are only place that sells fish in Bastrop.We have lots of money tied up in our tanks at Home to be buying contaminated sickly fish.Thank you
This Petco has good and bad days... Really depends on whos working. Half their employees care, they are helpful, and friendly. The other half just dont give a ****
Horrible staff, I was looking for a good dog leash and was literally just pointed in a general detection by a finger. The person at the counter did not even acknowledge what isle the leashes were at
Nice store, clean, nice staff, but check the online prices before you shop, lots of times the online prices are lower than in the store.
Didnt find everything I wanted but always a great experience.
They always go double check in the back if their out of something on display. Super nice people!
I like this store. The employees are very friendly and always happy to assist you.
The groomers here are friendly and professional. The rest of the staff is friendly as well.
They never have mealworms!!. I go in there every month because it’s the closest one to me but always walk out with no food because they NEVER have them!
Great animal store. Usually have what you need.My grandson loves his hamster (Barney)
Small store with small selection. There were hardly any pets other than fish
Love this place everything I need for my babies. Staff is so great and helpful
Clean store and it is well stocked. The staff is helpful and friendly.
More personnel would be great. Stood in line for a total of 25 minutes just to get fish
Is was a very pleasant experience ...cashier was helpful , kind and courteous. Thank you for caring.
Good customer service and always find what I need
Went to the groomers they did a wonderful job on our German Shepard
I live in this area i have bought pets from here like my cat and my australian white tree frog i love it
This store is always helpful to me
All items I wanted in stock, great prices, friendly staff, quick check out
2 different staff members were over and above helpful
Clean location. Helpful staff.
I wish prices were set and didnt have to become a member.
Great store. I just wish they had the same items as they do online
Clean store, friendly staff!
Helpful staff, good selection, corporate steriliness
Fast service. Accurate order. Friendly employees. Tasty pizza.
I always have gotten great service, every time I go in there.
This store is always clean and the associates that work there are always friendly.
Has the products I need for my pets. Staff are ok, could use some improvement.
Product out of stock. The associate, Jerrett was very helpful and very polite.
Always friendly and helpful. Great knowledge of pets and how to care for them.
Total reviews rating 4.1
199 Reviews for Petco 2023:
Review №1
2022-06-21I work at this Petco. For some reason our online hours are rarely accurate and I feel bad about how much it inconveniences customers. Our hours are currently as follows:Monday-Saturday: 9:00 AM-8:00 PMSunday: 10:00 AM-7:00 PM
Review №2
2022-05-19The store associates are great. And while I understand distribution chain issues, I feel that the stocking is somewhat inconsistent. Over all, Im satisfied though!
Review №3
2022-06-06I am so livid 😡 I can’t believe it!!!!! The Bastrop store had quickly become a favorite since I had to move out here 6 months ago. Personnel had always been friendly and do whatever they could to help with you find whatever you went in looking for. Some days better than others but always helped. Today was a total horrid experience. I have been waiting for the truck to come in since last Thursday for my dogs food to come in, changed to come in Saturday night. They weren’t open early enough for me to stop by in morning so I had to haul a** after work to make it before they closed, with that said I realize logistics are bad I work with logistics that’s not the point…They REFUSED To sell me a few cans to hold us over until I could swing by again on Tuesday, lady in charge said “because they hadn’t been technically received yet”!!! Geez as much money as I spend there you would think they’d want to keep my business and all the people I USED TO promote them too… time to go back driving to Tomlinson’s or even Petsmart🤦🏻♀️
Review №4
2022-06-09A little in the pricey side, but thats normal for Petco. Customer service was excellent. I was able to return an item almost immediately and got my refund a day later.
Review №5
2022-06-19Go to Austin they don’t even have any fish or animals here and order supplies from amazon. Shop local? Ha
Review №6
2022-06-18Suggested a change to google’s hours of operation. This has been twice I have been to this store an hour before closing time posted and the doors were locked.
Review №7
2022-04-21I love going there the staff is really nice but they took their ball pythons for sale away and I was planning on getting one 😭
Review №8
2022-06-25It was easy to find an unusual item because of a staff member.
Review №9
2021-12-26Clean, low on stock on some medication, friendly and helpful staff.
Review №10
2022-04-29Ordering online is very convenient, I get 10% discount and curbside pickup is so easy!