Kerbside pickup
Yes
PetSmart in Abilene
Categories
Location on the map
Abilene, Taylor County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 325-692-9411
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
I found this place a few months ago, I wont lie We were super nervous because we had a Chihuahua and we didnt know if we will find the correct person and we found her here!The best grooming for our Mix bichon /poodle and our nervous Chihuahua! We will miss you Kamri!! Thanks a lot for everything 😊❤
They refused service for my pup just because hes got a little bit of wolf in him. Yet hes one of the most loving dog Ive ever seen. Complete bull.......
I Always shop at petsmart. Enjoy going there, plus they allow you to bring your fury friends in. All kinds of pets stuff. Highly Recommended
We rescued a puppy from the local animal shelter and petsmart has an adoption kit that helps you get the necessary items for your new fur baby, with discounts and a free bag of quality food. Very helpful.
Found what I needed very friendly cashier...great place.
Hit or miss recently on if they have my cats food but staff is friendly & I can always find something that I didnt know my furbabies HAD to have. 😉
Went to have my furbabys picture made with Santa ,had fun everyone was really nicr
Very good store I wont go anywhere else because when you need help they are there to help thanks for being so helpful
Everything you need in one stop. The groomers are doing a great job and improving techniques for the smaller breeds as demand has stepped up for those who want pure bred animals groomed with passion and precision.
I would have given 5 stars, but they didnt have a reasonably priced cat food for my cats. They needed urinary tract care food.
The employees here are the most amazing people i have ever met. They truly care about their job and what they do as well as the people and animals that come through. Dev(for short because ill spell her name wrong) is the most heartwarming human being Ive ever met. Shes helped me personally with countless questions and animals, because i rescue animals when im able to, for the last 3 years. I highly recommend coming here if you ever have any questions or need help with animals at all. Thank you to every single worker that has helped me at this location.
I didnt buy anything on this trip. I accompanied a friend who was shopping. I just browsed but that day they had cat trees on special. There were several I thought my cats would like so I will probably pop back in and pick one up when I can. I like PetsMart because the stores are always clean and well organized and they have a wide variety of each type of item to fit any budget and most pet needs. They had moved the grooming area to the back of the store. It was clean, orderly and well lighted. It looked like a place pets would like to go. A man was picking up his dog and walked past me. The dog looked so happy and proud of his handsome self! Good job PetsMart!
Love it ,buttt the prices are atrocious just too damn high like every where now.
Tory was AMAZING!!!! She was so gentle and kind with our Basset Hound Sally! She even polished her nails for us!
Employees here are cool but they are super expensive
Take my girls here to be groomed. Prices are too high in all pet stores.
So sad! I have used PetSmart grooming for years and used to have Wonderful customer service. I made an appointment 2 weeks ago for last week and they called 2 days before and said my groomer would not be there could they reschedule and since it is so hot and my dog really needs a shave I said yes, so they rescheduled for Monday. Today (Saturday) they called again and said my groomer had an emergency and had to go out of town could they reschedule? I can understand once but not twice in two weeks. I will go somewhere else.
I am not a pet owner. My adult son just got a puppy and I wanted to get a few things for his new puppy but I don’t have the knowledge or experience of what to get or choosing between options.So I explained my situation and background to PetSmart associate, Andrea, and she took the time to stop what she was doing (unpacking product to set it out) and walked over to 2 different aisles with me and offered me excellent suggestions, advise and the reasoning behind her recommendations. She asked me questions to help her advise me and she answered all of my questions. Andrea did not rush through helping me. She came across as genuinely caring about my situation and pet related needs. I felt comfortable with what I purchased because of Andrea. Additionally, the cashier who checked me out was also very customer service oriented.I anticipate that I will be a repeat customer of PetSmart (in Abilene, TX and other locations).Andrea is a valuable asset to PetSmart!Sincerely,E.M.
We had a few training sessions with Justin in the PetSmart Training Center. He was fantastic! Our 3.5 month old puppy, Lulu, had a few mouthing and behavioral issues that we were hoping to address. Justin connected with Lulu in a way that we hadnt been able to before. During just a few training sessions, Justin was able to start to teach Lulu how to leash train, inhibit her bite, come when called, and play dead on command! As we watched him train Lulu, we learned a lot about what to expect from her, and how to communicate with her to reward her good behaviors. Lulu loved going to see Justin during our short time in Abilene, and we are so happy that Lulu was able to meet Justin! Without a doubt, a great investment in Lulus future. Thank you, Justin!
Lots of unique pet items and basic must haves for your pets.
Good place but they dont have the food I buy my dogs.
Kandi Wood; groomer is the BEST!! She does such detailed work with our schnauzer. Boogie loves coming in to see Kandi!!
Clean store with plenty of stocked items. We took our rescue there the other day and met Alyse, who runs training. She was so wonderful with him and we cant wait to start obedience training with her. All employees were also properly wearing masks, which was a plus. Amazing store!
I personally have no idea what happened. I took my pup in and when I got there to get him he was trying to run out the door and he normally had the best manners. Then when I took him home he was suddenly scared of Fly Swatters now. He was not before and every time we just touch one to pick it up he ran and hid. Thank you Ashlee G, I will not take my pup back.
Get out two Standards groomed here. Love the lady groomers! Store is always nice and clean. Only complaint I have is store prices are steep.
Just dropped in to see what they had for my sisters dogs stomach. She found what she needed very easy. Nice cashier.
I love going in here. They always have what I need and Im always in and out fast. They have pretty good deals on cat food and always have specials on the soft food I use. Cashier are always friendly. Join their rewards program for some coupons on your receipt and to save more!
Went here for my birthday and had the chicken fried steak. It was large and really good! Definitely recommend this friendly, comfortable dining cafe and bar :D
Taylor, thanks for taken care of Roscoe on short notice today. I greatly appreciate you and the Manager in helping me with my concern and now I can rest easy tonight.
Made an appointment for my dog to be groomed on a Monday they said bring him in Wednesday at 10:00 I got there Wednesday morning from Blackwell Texas and they told me my appointment wasnt for another 2 weeks. Very very disappointed in the service I feel like they should have tried to work my dog in its not like I came from Abilene to them I came from blackwall Texas all the way to Abilene Texas to spend money at their business. Went around the corner to Petco they heard my story got my dog in that day I was going to have to cancel an appointment that I had that morning because PetSmart didnt get my dog in like they said they would I couldnt leave my dog in the truck for 4 hours in the Sun so Petco got me in did a wonderful job and for much cheaper than what PetSmart was going to charge I will not shop at PetSmart ever again. Petco here I come
PetSmart is always a great shopping experience. We were looking for some weight management food for one of our dogs who needs to lose some weight. Found a highly recommended product and will give it a try.
Cheerful, clean, and affordable! I asked Susannah (one of the employees) to help me get an entire habitat for a chinchilla to surprise my husband. To my surprise she said I could do it under my budget and she was right!!!! Love her and this store!
This is an absolutely horrible place where their employees definitely do not care. We have tried 3 times to get our dog groomed. And this last times. Today we had an appointment at 12:30 we spoke to them yesterday about the appointment. Show up today for appointment no phone call or anything they closed for cleaning. Horroble customer service. Horrible pet service. Anyone and everyone should find somewhere better.
They have the food we need for our miniature chihuahua. It is her size food and this is so important. She has tiny teeth. The cashier was really nice.
I found everything I needed and the staff was very helpful and knowledgeable about pet supplies for my yorkie. The staff was very friendly and I wasnt in there very long at all...
Fun trip. Excellent customer service and everything I wanted was in stock. Except for the time I almost bit a cat the experience was great!
Wonder people highly recommend to take ur dog to get groomed. Very nice workers
The staff was great. Becky went above and beyond to help my son get his bearded dragon. We called several times to make sure they had one before we made the trip. We were told they could not hold one for us and it would be first come first serve. We called when we were 30 minutes out and Becky was awesome enough to make sure nobody bought the last one. Thank you again.
They have everything you would need for most pets
The staffing was helpful . Had my dogs nail trimmed and buff was done in a few minutes looks good. Will return again
Sammy helped me get my tarantula a home! She was such a great help and very knowledgeable! Love this place!
Great selection of products for our doggy. We bought his harness and leash here with no problem and a variety of colors and styles. The store is clean and organized. The staff is super friendly as well.
Good selection, friendly staff. Unlike most Abilene stores they usually have all their products fully stocked.
Friendly employees. Nice selection of dog collars
Although that smart has more of a variety for my pets needs , however the service and the employees Lack Customer service. They have been rude every time I have visited this store. They will look right at you and not offer to help you until you get their attention . I always feel like it is a burden when I ask for help I received nothing but attitude from the employees no one is smiling doesnt seem like they injoy their job I am very disappointed in petsmart employees and service.
I placed my order online for the Purina One Sensitive dry dog food and a box of Fortiflora. Its hard to find the Purina One Sensitive in alot of the stores & Fortiflora is almost impossible to find except at PetSmart. With placing my order online, I know they are putting these 2 very important things my Furbabies are needing on hold. And with Curbside pickup, it just so easy. PetSmart lets you know when you order is ready, you drive up there & park in the designated place, push the Im here button on my phone & an associate brings my purchase right out to my car. Just love it!!! I highly recommend using this service to everyone! 😊😊
I love bringing my dogs inside as we get their food and treats. All employees love animals and are kind enough to help us look for anything for our breeds
I love this PetSmart store. The staff always greet me when I come in and they have products stocked at all times. As for the pet selections they have they always seem to have empty rooms but of course people are adopting them. So thats understandable. But this is a very good PetSmart. I recommend it highly.
My experience was great being my first time shopping at Pet Smart. Customer Service was awesome. Items I needed were easy to find. It was nice shopping with my grandson and our little 🐕 Queen.
Was welcomed walking into store.Very helpful stall.
We have been having our dog, Maggie, groomed here since we moved to Abilene 6 months ago. The staff is very friendly and helpful. We also bring our Chihuahua, Bailey, to get her nails trimmed. The groomer we use is Heather. Highly recommend.
Rolled in there with all of 10 mins to spare to buy everything to make my daughters dream come true. Staff was beyond helpful, she gave me great advice and knew exactly what to do!! Whoa!! Amazing!! There are still places that have great customer service that will go beyond the basic need.
This has nothing against the employees, they are always really nice and helpful. But they need to learn to shut down their fish tank area anytime the fish has had an outbreak of ich. We bought a fish here once and didn’t notice it was sick, as we were in a hurry to get home. We put it in our tank and the sick fish wiped out our entire 100 gallon tank. We had expensive fish in our tank, even a fish we had for 2 years. It was very sad. Ich is very easy to see its white dots on the fish. We understand it happens, because this sickness spreads really fast. But do not sell your sick fish!! We came back every weekend after that for about 3/4 weeks, and nothing had changed. Haven’t visited sense. We just warned the customers every time we went in.
They always have what my cats need.
Hit or miss. They have great employees then they have some lackluster ones. Just hope you get a decent one. Dont expect Walmart pricing but its worth it. You get what you pay for.
I came in to the grooming salon to get a nail trim on my puppy, I called earlier that day and they said they required proof of rabies so I was sure to bring my paperwork with me... When i got there the lady at the front was not wearing a mask and was sitting on her phone ignoring me. She was extremely unprofessional and said that it would be a bit before someone could get to my dog. I believe her name was Jesse. I walked around the store for a bit and when i came back in the same lady was yelling and cussing at a dog that she was working on... i figured at this point I should just leave and try somewhere else.
I worked withMari, Wendy, Carson , Geishaand Dev.I have an 11 year old daughter and and 8 year old son. During this crisis I wanted to do something special for the kids. I didnt want them to look back on this time in their lives and say That was so scary or I was bored and sad. So, I decided to start with a small aquarium. Then decided to upgrade to a 20 gallon tank. And for over a year my daughter has wanted a beardie. And we had bought the tank last summer. But, felt she wasnt ready for the responsibility. So, we had been thinking we would get her one for her Birthday (April 25th). However, when I came into the store a few weeks ago. You guys were all out and didnt know when you would be getting more. And I thought oh no not another disappointment for her on her birthday. So, I have been in and out of the store probably 5 times throughout all of this. And I came in late Saturday evening and to my surprise there were 3 bearded dragons. I was so excited for my daughter. So, I picked out one for her and have been buying all kinds of things to get started. And from the beginning through today. I have spent soooo much time there. And the staff was WONDERFUL (5 Star). I had no idea what I needed and which things were best. I asked question after question and no one ever made me feel like I was bothering them. In fact they would ask if I had any questions. So, thank you all and I just want you all to know WHAT YOU DO may MEAN MORE to your CUSTOMERS than YOU even KNOW! It definitely did for our family. 😍Thank you!Brandi
Clean well stocked store. They dont carry any prescription dog food but otherwise excellent selection. Used a coupon for puppy treats and saved a couple dollars.Will return for other purchases as necessary. Recommend this store. 🐕
The employees are always friendly and knowledgeable. They suggest quality products and services for your pets based on your pets need not a brand or promotion. They are always excellent with their service and they understand your pet isnt just a pet but a family member.
We always love going to petsmart. My daughter adores playing with the adoptable cats and seeing all of the exotic creatures. We bought a chinchilla from here during Christmas time and have had zero problems. The staff is knowledgeable and helpful and make it a pleasure going in. They were having a dog adoption event when we went last, I love the support they provide the community.
We just adopted kittens and we have been able to find everything we need here and then some. The manager was very helpful when we came to pick out a cat tree and a drinking fountain. I enjoy every trip here :)
The employees here are always amazing and helpful. Our dog groomer is super talented and treats the dogs as if they were his own. The company itself however leaves much to be desired.
My Dog was so happy and welcomed there great choices on products
Pleasant helpful staff. Had one dog groomed and he was done to our liking. Got another dogs nails done and this was also done good. Will definitely be back with our furbabies.
The customer service was awesome. I ordered something online, I had called about my order and was told they were out of stock. Later I receive some calls from the store, call back and turns out they found what I had ordered. The guy that helped me didnt have to go above and beyond but he did. Because of that I will continue to shop here for my pet needs.
Staff was very friendly and helpful
They always did a terrible job on my dogs nails. The last time I was in the store the woman working the cash register was extremely rude. She made such a negative impact that I left think Im so glad they opened a Petco around the corner and I dont have to come back to this place. Im a regular at Petco now and they do my dogs nails perfect every time!
Good staff and clean store
The guy at the grooming area wasnt very friendly. The price on the sign was suppodley wrong, should have taken it down. My puppy smelled good but still could and should have been brushed.
Desiree was a huge help today.My daughter wanted a hamster and couldnt decide which one she wanted, so she let her hold them until she decided. She also held a rat... Much to my surprise he was calmer than I thought he would be.She finally picked one, a dwarf hamster.Everyone was very curtiois and had smiles on their faces.I was 1000% satisfied today.
The people here are very nice and helpful! The store is always clean when I go and I got my.dogs nails trimmed and they were very good with him. The only thing I would change is they are very short staffed at the register.
Ive been going there off and on for years, and last time (maybe time before last) that I went in there, I was standing in line to checkout. Nicole Carrol, really big chick, that is an employee there and has been for years, had her register light on, then as I get closer in line to checking out, she turns her register light off and just stands there talking, then while Im checking out, turns her light back on and helps customers that were behind me. The employees there are super rude and disrespectful. PetSmart needs all new employees. No wonder they only have a 3.8 rating and they had to bring a PetCo to Abilene.
First time using Petsmart grooming. Taylor was my puppy groomer. She did an amazing job. Just what I wanted. My puppy is mixed Yorkie,poodle and I luv the curly part in him so she cut just enough to it curly. A big thanks to Taylor
Great customer service
The groomer is unorganized. They will have you sign papers after the trim to cover this, to top it all off the injured my dog because they are poorly trained. Go elsewhere and avoid this place for your pets safety.
Jessie has been my dogs groomer since forever she is an absolute dog whisperer and a very patient groomer . I do have a difficult dog to groom and there have been times Jessie has just had to do her best but she always stand by her work and will get it right even if you have to bring the dog back the next day to give the do g a breather. I have even moved towns tried other groomers that cant get it done and when I call her she is always willing to fix it . Shes come in early to accommodate my being from out of town and stayed late . She is my PetSmart face of excellence . She will love your animal as if it is hers . Ask for Jessie at Abilene PetSmart she will not disappoint you. Jessie I cant say thank you enough for the time you have put in taking care of Millie
Always enjoy going in here and browsing, seeing all the dogs walking around. Checking out the snakes and lizards, birds and sm pets.
Went in to take a look at some of their fish. I usually dont buy fish from them, mostly because I dont think theyre taken care of that well, and the staff know next to nothing about proper fish husbandry. Today I took a chance anyways, and went in looking for black kuhli loaches.First off, the service was eh. I waited for over 20 minutes before being acknowledged. People who got there after me were helped before I was, until someone pointed out I had been waiting longer than they had. Im a very patient person so I let it slide.What happened next had me very upset. The employee who was helping me with the loaches tried scooping them with a net, and after a few unsuccessful tries, started using her hands!!!! It was disgusting, and its very bad for fish to touch them (it messes with their important slime coat). She got one fish in the container, and the second one she actually dropped onto the floor. She dropped the fish on the floor!!! She spent the next few /minutes/ trying to pick him back up, and when she finally did, she put him in the container like nothing was wrong, and handed me the bag. I told her I wasnt comfortable buying a fish she had just dropped onto the floor but she said just bring it back if it dies and I could get a refund. Ive never seen someone treat an animal like that right in front of my face. How dare you let your employees treat the fish like that. I will never shop at PetSmart again.
Friendly staff, wide selection for almost any pet. The gurus when it comes to questions about pet care. If you have questions you should come here. If youre looking for quality products, come here. If you care about donations to pets in need, they got you.
Very very rude blonde headed worker that works over in fish department. She yelled at my husband 2 times when he asked a simple question. This company obviously needs to train their employees better customer service. We will NEVER do business with this company again!
I would not trust any place with my pet for training supplies or anything concerning my loved one but I do recommend PetSmart
Great place to shop for your pets needs. Very clean and organize store with specials throughout the store.
We go there for the authority brand dog food. Our dogs love it.
I took my dog Daisy me to Heather back and grooming she did an excellent job and she has such a wonderful attitude and I just love that little Oshi put in my little doggie girls hair. Thank you Heather.🐶😊
They are very friendly, but they do NOT take care of their fish. Their fish all look horrible. Most of the bettas have fin rot and a bunch are dead. Most of the tanks on the walls are filthy as well as the betta cups. A lot of the fish on the walls are dead as well. The employees dont do their jobs and take care of the fish properly. I would encourage you to not buy your fish from here.
Friendly and attentive staff, clean store, great customer service. My go-to for pet supplies and fur baby grooming needs.
Kamri did great bathing and grooming our pup. Grooming services are also a great price.
If youre looking for a certain type of food for your doggy then this is the place to go. We are limited in Abilene but Petsmart has just about everything. We have a large gluten free soy free husky and hes hard to buy food for. The staff is also very knowledgeable and good with pets (they were able to calm our giant friend down enough to clip his nails). However, items in this store can be a few times more expensive than at a Wal-Mart or Amazon.
Went to go get a tank mate for my gold fish. I could not find a single employee. When I finally found one, instead of doing their job, they told someone, that they admitted was new, to do it and learn how. She then proceeded to DROP my fish I had picked onto the ground from a good three feet up. When I had asked to get another fish instead, incase that fish died, I was argued with about the fact shed took the time to get the fish and that it was fine. I ended up leaving, terrible customer service.
We take our fur babies to susie for grooming...She is the best love her kindness and care for our babies!!
They sell zombie hamsters. I had 2 kids when I walked into this place. Left with one kid and a sumo wrestler costume for a chihuahua I dont have yet. Enter at your own risk.
Received horrible customer service..went to purchase food for my 10 year-old dog with a chicken allergy. She will only eat Castor and Pollux wet food. There was not much on the shelf had to find employees in corner of the store 4-5 of them chatting and asked if they had any in the back..was told probably not. I then had to ask them to please look..2 of them reluctantly went in the back and came out with one case saying that was all they had. Mind youthey charge $3.50 a can for this stuff..I would expect a much higher level of customer service! Will never shop there again. Now buying what I need online for a dollar less a can.
Amazing people and so willing to help me when my baby needed a soft cone collar. Thank you all for what you do.
Good luck finding someone when you need crickets and when you do they give you big ones and throw in a dead one. Blonde chick was rude also when I asked for crickets and Ive been waiting for help and she was going to help some that just got there.
I use in store pickup, easy and fast to get out of store. Thier checkouts get backed up quickly and wait to checkout is excessive at times
Alex did an amazing job grooming my shih tzu pup
I wish there was a 0 starts button. my brother got a cockatiel bird from here and they gave us a SICK BIRD didn’t even last about a month!!!!! we had a horrible experience and a very sad death with the bird. and the workers are not friendly at all. never coming here or getting pets from here AGAIN
The staff does a great job and my dogs LOVE them. My dogs actually get excited about going to the groomers! One of my dogs can be a little skittish and she loves the staff at Pet Smart.
Do a great job of grooming the dog when we take him in and always make suggestions for add on items that we havent done in a while. Always helpful and friendly.
Large selection of cat care supplies and food including formula for very young kittens. Also, they often assist cats to get adopted by allowing them to be displayed in their adoption area.
Great place for your pets everyday needs. We use their grooming services for our border collie, they are always great and we have never had any bad experiences.
Went to buy fish. Associate was helpful and knowledgable. Store was super clean with no pet odor. Fishtanks were clean as can be. Super happy with all the fish purchased.
PetSmart groomers have obviously became too successful. When I first started taking my dogs to be groomed, they used to come out with pretty bows on their ears, now the price has gone up, you cannot get an appointment until a week after calling and NO bows anymore!!!! We pay too much for two small dogs, a maltese and a poodle/terrier to not even get a complimentary bow! Time to find better service for the price:-(
Never enough staff working registers. Not the place to go if you are popping in just to get a bag of dog or cat food. 10 seconds to walk in the store and get what you need...20 minuets to check out.
I just bought a harness for my dog Duke. I got the wrong size and had no problems exchanging
Went in today asked fpr help twice at the furry pets area and no one came after 25 mins of waiting. I saw 2 employees just walking around as well. My kids were totally upset. Whats more another vendor that was in the store from blue products had them page someone as well aand they never came.
Just walked around but was asked by nearly all employees if we needed help and where friendly :)
Busy, and I just never know if product is really good, dog very allergen sensitive and its very frustrating, even after talking with folks that work there, they kind a d helpful, yet really not sure regarding products. Didnt have what I went to get, found it at Petco
Really great service.
Love this store. Clean, has a lot of people around to help you make informed decisions about your pet. I like that they help homeless animals.
Like it because I can take my dog with me and she loves to pic out her toy
Great place to visit especially when you need specialty products. The service is great Ive always had any questions Ive had answered quickly and professionally.
Went to pick my dog up from being groomed.There were 3 groomers standing back there and not 1 offered to help me.Just stood there.Finally 1 asked me if she could help me .I told her I was there to pick up my dog.About that time another employee walked up and she asked him if he could go get my dog and he informed her that he was going to lunch.I had to leave and come back because they wouldnt wait on me.Worst customer service staff I have ever seen.They are rude,unprofessioal , incompetent, lazy.I will never go back
Staff was knowledgeable to my questions very friendly every time I go in there and I go in there at least once a week
Poor selection of cheap Aquarium Substrate in store, better online store but still poor selection. Live Aquarium Plants are 1/2 to 3/4 dead due to keeping in plain gravel instead of plant Substrate which they sale.
A great place to shop with your fur babies, its clean, easy to find products and friendly staff, I highly recommend pet smart for your pets needs
They have a huge selection with all your needs. Took a bit to find help but enjoyed it overall. Very knowledgeable staff, Ill definitely return soon!
Great place. Had my Greyhounds long toenails trimmed. They did a great job. Priced right! Fast!
We were just looking at the animals it was nice and clean
We love our new cat Blue...a true blessing :3Amazing customer service and lovely staff. I will be a forever loyal customer.
GREAT place for pets! Very friendly!
Very friendly staff and always so helpful. Love the deals I get with my pet perks card. No where else is better! I
Great experience , Marilyn the cashier on duty was great. And one of the groomers Carolyn even came out of the salon to help me with my purchase
Too hot to enjoy spending time. They need to lower the A/C. Too few clerks resulting in long check out lines. Therefore I would rather shop on line
I adopted two female kittens from Petsmart in Abilene 10 years ago. They were from the same litter and to this day remain part of our lives and best buddies. I wanted to write a review because they are having their 10th birthday on the 4th of July and we couldnt be more please that they are in our family! We are a military couple with three children and have moved all around the country..still our sweet kitties are going strong! Thank you, Petsmart for the adoption of these beautiful cats that my children have grown up with..
Always clean and well stocked. Sorry guys but the prices are really high.
Great deals and always has products in stock
I liked shopping here. Everything was easy to find and at a good price!
Not good prices.
The staff were so nice and helpful! Went way out of their way to help me find something to use in the kennel the airline would approve of
The people are great here, so very helpful. Amber in the grooming is the greatest. Really cares about your pet!!
The employees were nice, but seemed more like a job to them. The employees at Petco actually seem like they loved animals
Always find what I need
One of the few places my dog is allowed in the store.
Love taking my dog here. Very helpful employees. Also get my fish from here. They have everything you need.
PetSmart is a pet store that allows you to take your pet in. They have traing and grooming. They have pets that you can buy as well. The workers are respectful as well. 5 ⭐.
Bought a bird and accessories for it lady didnt have knowledge on how to catch a bird stressed the poor thing to death been a week its still scared I live alone so it should be ok by now not a lot of help or knowledge and cashier was rude cause I couldnt remember my cards phone number but said cards not valid anymore ????
Always super friendly & perfect array of in-stock necessities
They have everything you need for your pet!! Grooming too!!
Just about anything u need for ur pet. Great place to buy or adopt pets also. Good knowledgeable staff
The employee that helped me was VERY helpful and nice, explained a home remedy that would work instead of paying REALLY high price for flea and tick medicine
Nice Store. Good service. Dog grooming available also.The specialty dog food seemed a bit expensive.
Helpful friendly service
Clean friendly knowledgeable. Some gorgeous cats for adoption. Moderate in price
Clean store with a good selection for your pets needs.
Good selection but WAY TOO EXPENSIVE$$
Awesome place. Has everything I need for my pets.
Super awesome and friendly staff... even when your dog decides to take a huge dump in the middle of the floor.
Good clean store,friendly employees, Got everything I needed.
I have bought a lot of fish there. The one lady that works over there with brown hair is the best
Easy in and outlive the layout
Loved that they have alot of products for my pet and was great customer service!
Nice people best place to get a nice big fish tank for cheap
Always amazing staff to help find what you need. Carries a large variety of items for all household pets.
Friendly and helpful with the cats, dogs, and fish I have either bought or taken to the Abilene location.
Very friendly associates and they were able to price match in store versus the prices online.
Great place they got all sorts of pet supplies for normal pets and exotic, plus they got live feeder mice and rats
Love this place u can bring ur pets in and they give u a treat for your dog nice employees
My first time here and I was blown away with the various items and above friendly service.
Great deals for black Friday
Devin is awesome! She knows everything there is to know about cats and will give you the time to answer your questions!!
Great customer service always willing to help.
Very nice staff
They are knowledgable of their merchandise and the workers there are very polite and helpful.
Clean, Friendly staff, fun for pets, items are always stocked& prices always clear
I was impressed with the customer service. She helped me for the perfect care for my baby.
The gentleman that helped us was super nice and got us great deal, Ill definitely be going back ☺️
Great place to buy supplies for your animals like fish, cat or dog. Like getting my supplies there.
No one to offer assistance. Prices are high. Ill stick with ordering from Amazon.
Amber in grooming is wonderful. My jojo loves his puppy spa day
AMAZING I got 2 of the best guinea pigs in the world and an amazing cage and all of the food and accessories that they need
The folks are always great at PetSmart, the only reason I didnt give a five star is they are a little pricey.
Amazing groomers and salon!! Recommend them to anyone!
I like all the options there are for dog food and toys, though they could use a few more healthy options for snacks.
Love this store.
Very nice people and great range of products
No guinea pigs in stock.... limited selection of small birds
Found what I needed n at good prices
Had a blast in here always do but our dog won 1st place in the costume contest
They have the best available inventory for pets in the whole city.
Very helpful and knowledgeable and friendly would definitely go back
Offers pet training, bathing, adoption fairs, good inventory but pricey, sometimes only one cashier available.
Always cheerful and kind, great sales and the pups love going
Was helped right away. Lady knew exactly what dog food to get my female who just had puppies.
Great selection of products; super-friendly and helpful employees; good prices.
Great place for all your pet needs. Always has items on clearance for all different pets!!
Cashier was great.
Love to get there dog food good customer service
Staff is very nice, good selections for your pets.
Total reviews rating 4.4
199 Reviews for PetSmart 2023:
Review №1
2022-06-18The store was so nice and clean. We originally went in for flea chews and dog toys, but they were out of the chews we needed. The cashier was great and even told me about an alternative method we could use that also works to ease inflammation on our dogs skin since she is white. This store is an hour away from our house, but it is so worth the trip.
Review №2
2022-05-19We love pet smart! My youngest loves to look at all the live animals. They had a good assortment of food pouches for senior cars. I found an interesting frozen treat for my dog and he loved it.
Review №3
2022-05-15The fish we bought came with a disease called Black Spot that killed them off within days, we were only able to save one. We do frequent water changes, and make sure they get fed the normal amounts. We also change out our filter. We also make sure to let the fish adjust to the tank temp before actually letting them in. We are doing anything we can to make sure the fish are good, but most just kept dying off. Everything else is fine, but the fish is just 😬
Review №4
2022-03-23Has good deals on stuff mainly for treats members. I really wish they would improve their fish care and it would be cool if they gave costumers care sheets for the animal theyre purchasing rather then just having them available on hidden corners not near the pets.
Review №5
2022-05-13The associates that helped me were very kind and knowledgeable, and assisted me with ease. Very accommodating. Their pet training service is also great.
Review №6
2022-06-20PetSmart is like taking a trip to the zoo. It has small animals, fish, birds, and occassionally adoptable dogs and cats. They even carry dog clothes and other cute items making my visit fun for all. The groomers are well educated and take great care of my two yorkie mixes.
Review №7
2022-05-15Out of all the Pet stores in Town, Your Store is by far The Best!!! It is The Best by one of your particular Employee, Kyley. Ive been to all the pet stores so often recently with being a Fish owner, Doggie, and Cat owner and she has been By Far The Best Employee!!! She was Informative, Courteous, Thoughtful, Insightful, and All Around Enjoyable Human Ive had the Pleasure of Interacting through all my recent Pet Store Visits for all our Pet Needs!!!The reason we keep coming by to your Wonderful Store is by The Experience of Wonderful Employees, and Kyley has shown just that Dedication in that Avenue and should be Recognized as Such!!!Keep up The Amazing Work Kyley and PetSmart for Employing Good Employees!We will keep making PetSmart our Go To Store.
Review №8
2021-10-31We get our Dachshunds (Tyrion) nails cut here. No appointment is needed, just walk-in. We find it so difficult to cut his nails as his legs are so short and he wont hold still for us. The staff at PetSmart do a fantastic job.
Review №9
2021-11-29Clean location. This visit was probably the best visit I have had here. There was one of the associates walking by and she made a point to stop and talk with me. She was very friendly. I was able to ask her lots of questions. She was great. The cashier was fast and efficient so I didnt have a long wait. The store is usually very clean. There is rarely more than one cashier so the lines can get super long and slow but this time was the opposite. Great experience this time around.
Review №10
2022-02-14Always had good experiences here and seeing the animals walk around is always a plus. Can find some great deals if you look. Cashiers are always nice.