Kerbside pickup
Yes
PetSmart in Fort Worth
Categories
Location on the map
Fort Worth, Tarrant County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 817-377-1889
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
I love this place and my dog family does as well. I really enjoy the convenience of taking care of all my pups need in one place. The staff is always great, I have never had a bad experience. I especially love Doggy Day Camp and my pups as well. They get super excited once they realize that is where they are going. Thanks Petsmart for superb service!!!!
My puppy had a great time at the doggy day camp.
Watch your prices!! Today I went there to buy cat food. I finally realize what the price on the shelf was higher at the register. Even the manager checked the bar code on the receipt and then on the shelf. They charge you more that the price it is suppose to be. The manager realized the mistake but seem not interested in making it right. Ripping people off
Samantha in the grooming Dept. worked on my American Cocker Spaniel, Bruno. She removed at least 3 inches of hair (dont judge me) and made him look like the handsome boy he is. She kept his ear length, but thinned them out a bit. He feels like velvet. Bruno is a handful on a good day, and he refused to be blow-dryed this day but Samantha won him over. She stated she would love to groom on him again!! She will definitely get her wish. In 6-8 weeks !
Grooming salon here is TERRIBLE! I gave the young ladies there specific instructions on which cut I preferred for my pup, showed them pictures, gave specifics on length and they did the COMPLETE opposite. My yorkie was shaved almost BALD and the cut looks a mess. Not to mention it took them 4 hours. I would not recommend.
Managers lie and shelves are dangerously over loaded. Had shelf fall and fish tank wood fell on me broke my foot and managers report said husband admitted to dropping it on me.
Very nice. Helpful staff. Have everything 4 doggies!!!
Staff were very knowledgeable and very engaging. I wasnt in an isle 30 seconds looking for something before I was spoken to and helped.
LOVE LOVE LOVE this place!!! If you cant find what you are looking for, for your pet, here it probably doesnt exist! The staff is very nice and professional and they treat your pet as if it is their own.
Was not impressed at all with the online ordering /store pickup experience. Have already made 3 trips attempting to pick up the order, finally on Monday spoke with Nikki who was super sweet and told me to come back today (Friday) and wrote on my order acknowledgement for them to honor the black Friday prices. I should mention that I was given misinformation when I called the customer service line before attempting to pick up my order.
Amazing staff willing to answer all my questions n was so patient in doing so as well
Great customer service along with pet supplies, I found everything I came for.
The pets hotel is my favorite in the area. Im a little reluctant to post about it because I dont want too many people to use it and run up the price!For cats (I dont have a dog), its a great value for the money. Two daily play times are included with the (very reasonable) daily rate.The staff are also very friendly and knowledgeable. I have no concerns whatsoever leaving my pet here for stays as long as two weeks.
Shelves were pretty empty dont know if the supply chain item or what didnt have much anything we needed had to go elsewhere hopefully theyll get it together
Outstanding experience here over the Christmas break. My girlfriend and I were headed out of town so we booked a stay for our cat at the pet hotel. The staff was extremely friendly courteous and very informative the entire process through. We called multiple times to check on our kitten and they always provided a detailed and thorough update of how our cat was doing. Will definitely be using this place in the future and highly recommend.
Nice and friendly associates on floor and register. Clean store with great selection for food, toys and gear for your babies. We always shop at the Bryant Irvan location.
This store was nice but beware the specials on the shelf require a card membership (free) but the cashier didnt ask if I wanted one. I spent $89. I thought it was going to be alot less. Looked at the receipt, realized the problem, signed up, got a refund and 20 minutes later I was finally on my way through a torrential downpour. Better training = better employees.
PetSmart Bryant IrvinTodays visit to grooming was perfect.Thank you Jana---- best haircut my Westies had in years !
I will not be returning here. Every time I come there is some issue. Lisa has given terrible customer service each time I’ve interacted with her. I had an appointment with her, I called ahead to say I was running late, they said it was okay, I get there and she is upset and continually repeating that I’m late. It’s not my fault your coworkers did not relay the message to you! She made it a huge deal and at that point I just want to know are you gonna do the grooming or not. Today I had an appointment with someone else. No one said anything when I walked in and when I finally got help they couldn’t find my groomer. Lisa chimed in to tell the employee that she’s probably on break and I’m 10 minutes early anyway so just have her sit outside until she gets back. So now I’m too early!! And she’s talking like I’m not standing there. At this point I’m fed up with getting angry every visit and I’m not returning. She is a poor representation of a company I’ve grown to love. If she can be this rude to me as I show her a higher level or professionalism than she shows me, it makes me wonder how she will treat my pet who is depending on her care and can’t speak for himself. I would highly recommend that anyone considering this place to stop and go somewhere else. Petco offers grooming and their employees are alway friendly and welcoming. There are also many small business owner who have mobile services. She has ended my 3 year commitment to PetSmart.
My dog LOVES coming here because he knows he gets a treat at the register. The employees are always so kind to us and to my dog. We love it!
I checked my dog in twice with PetSmart. The first time was over the weekend, and I didnt know until I picked her up that she wasnt allowed to interact with any other dogs. She is an 11-year-old pitbull-terrier who is also an emotional support animal. So I was surprised to hear that they kept her in her room the whole weekend. The next time I booked with them (because it was an emergency), I was told by the associate that shes not allowed to interact with other animals and I have to pay for her to come out and play 2 times a day for 15 minutes with an associate. I had also paid for a bath the morning of us picking her up. They never gave her a bath. When I dropped off her bed they said that they have to wash the bed upon drop off and right before pickup. When I picked up my dog, the bottom of her bed was soaked with urine. So she hadnt been out of the room for 4 days, she was peeing in her room, and sleeping in her own urine. And they never even gave her a bath!
I found the shelves very bare. They had NO XS life jackets and their clothes selection for dogs was very limited. And their prices are HIGH!!! They wanted $21.99 for a piece of elk horn that I paid only $6.99 for the identical product at TJMAXX
They have what I need for my new dog, fast service
We visited the Banfield Hospital for our GSD. The moment we walked up, the staff greeted us with great enthusiasm. They took great interest in our family pet and our family in general. The staff really showed that they care for the well being of your pet. They have a great program available to keep your fur baby healthy and happy. The Vet we had was amazing Rachel. She took great care of our German Shepard and gave us great tips on getting her healthier. I would absolutely recommend this Vet for your furry family members.
A great Place to purchase fish. Very good selection on fish supplies and tanks also very friendly staff too.
Adopted a kitten, I appreciate the coupons given by petsmart after adopting a kitten.
Employees are unprofessional and rude. Take your business to a different location.
Out of the big bag of dog food I needed but still good to go in and get out
Awesome dog trainer Debra! Friendly staff.
Golden-doodle owners - do not take your dogs here to be groomed. They shaved my puppy’s snout and between his eyes down to the skin at his 3 month grooming appt. they made a note that I did not like that and I just took him back at 5 months and they did it again and all they did was offer a refund. I will never be returning. His hair had just started growing back and now he looks absurd.
We prefer this location of PetSmart, even though there is one much closer to our home. We love Doggie Daycamp. It is EXCELLENT. We are going to give the grooming place another try and see if it is any better than this time. Our recent stay on the hotel was expensive and the staff were not very friendly --We had to remind them of our sr. discount.
Friendly staff, good selection of products.
We needed a new harness for our little dog. So we chose Petsmart so we could take him in to get him fitted with the proper size. The employee who helped us was very good & patient with him. Thank you very much!
Left my dog there for 4 nights for a total of 211 dollars. When we picked him up he had feces on his tail and legs. Never leaving my dog there again.
Dangerous. If my pockets were overflowing with money Id adopt every animal there. The workers are super kind and helpful and the store is very easy to make your way around. Also, there are beautiful dogs making their way to doggy day care everytime you go. Its amazing.
We love this PetSmart! The veterinarians are wonderful; you can tell they really do care for the animals and treat them like little humans. The grooming salon is also great; we take our Schnauzer there to get trimmed up every 2-3 months(maybe?) and they always do an awesome job! Great selections, numerous sales every week; just an overall great store. I highly recommend them!
The Banfield Pet Hospital place is a disgrace here! I took my dog to get an xray to confirm how many puppies she had & i was told she was not pregnant, that she possibly had pyometra! Well they were incorrect! I just took my dog to get fixed and they told me she was pregnant and she wouldve had them in a week or so! Do not I repeat do NOT take your pregnant dogs here at all! Apparently these ppl that work at this vet have no damn idea what the hell they are doing!
Always love this pet store and people to.
Petsmart is conveniently located. Easy to get in and out quickly. They have a great selection with good pricing. All of the staff (at this location) are always very friendly and best of all they actually engage with you about your needs and offer suggestions or just make small talk about their day. I thought I was special but realized they were doing it with all the customers just because theyre that friendly. Great store!
Well she got a good haircut Im happy with that. Im just a little disappointed about her not coming home looking like a little girl you know painted nails a bow in the hair! At $60 I thought you know that was part of the package. Also she wasnt blown off she came home with so much hair on her my wife held her in her lap on the way and she was covered in hair,we had to give her a bath before she could run around the house.
Everyone we visit the team here is friendly, helpful, & welcoming!!! We have 3 dogs & 2 hamsters & this location is by far the best we been too in Fort Worth for sure!! The Floor Team is always ready to help you find what your looking for, the grooming squad are soooo gentle with my tiny Lucy & are amazing at what they do!! Banfield team are always amazing & make bringing Lucy for vet needs soo easy!!! Our family appreciates all that your team does for us!!! Keep up the amazing work!!!!
Awesome staff, they treat our babies with care and everyone is super friendly. Daniel made my baby’s first time in day camp stress-free. Highly recommend this location.
Needed a veterinarian in a timely manner and they accommodated pretty quickly. The cost was less than what I had planned for. The vet and assistant were very clear and thoughtful about all of the questions we had for the care of our pet. The store is always clean (except for the occasional pet ooopsies and those are quickly cleaned up) the store well stocked and organized. Pet smart always price matches with other pet supply companies.
Took our puppy in for a teddy bear cut. She gave him a poodle cut. The length is choppy and uneven, his nails are sharp as razors. Very unhappy with the job done.
They groomed my dog and did a great job! They are polite and my dog is always happy when I pick her up!
I visited this store along with my friend and her daughter. She was interested in getting a small fish for her fish tank. now her tank was a 3 gallon tank and she decided to get a male and female guppy so we do have a 500 gallon tank as well to accommodate her wants. Well the sales lady started to dictate to me what I can and cant do along with what I can and cannot have. I am a commercial diver and I dive and have been around fish and underwater for over 25 years I know a bit more than this young lady who was selling a fish. Theres no more respect for an older generation anylonger. I use to purchase dog food, cat food and have my pets groomed at these places but I assure you, you all have lost my business for good. Good luck with the fish dictatorship.
My parents and sister have taken their dogs to this daycare for over a year, and had mostly good experiences. I recently moved down a few months ago, and had also been a fan as I used to take my dog to other PetSmart locations before he passed away. I had previously been allowed to pick up my parents and sisters dog from daycare, as the staff knows who I am. However, a new employee discovered I was not on the approved pickup list and I wasnt allowed to take them despite that the employees admitted knowing who I was and that I had been allowed to pick them up previously. It wouldnt have been a problem either, except I was already standing there with my one year old son and the owners of the dogs were out of town. I asked if I could get verbal permission via phone call, but the employees said it had to be a physical signature. They were extremely rude, and made the whole thing out to be my fault for not understanding corporate policy. Had they properly been enforcing their own policy from the beginning, we wouldnt have been in this situation. I would have been happy to get the approved signatures when I first showed up to get the dogs, but was never told this was needed. I would suggest all the staff seriously need to be retrained in customer service, and management have a better system in place for handling exceptions or emergent situations. No one even bothered to get a manager involved. I just had to leave as both I and my one year old were clearly becoming upset, and I wasnt going to stand there with a crying one year old arguing over semantics.
Made an appointment for my dog to be groomed on 2/14. Dropped her off at 4 and called 2 hours later to see if she would be ready soon. The lady that answered the phone was rude and told me that she wouldn’t be ready till 8. I questioned her on why it would take 4 hours to only have a bath done and have her teeth brushed. She replied that they always ask for 4 hours to complete the services (which I’ve never been told before). Anytime I’ve ever had her groomed it’s been only 2 hours MAX. So I wait and hour and decided go up there at 7 because by this time they should be brushing her. When I get there I can hear my baby crying from the kennel they have her locked in and ask why she isn’t being taken care of. One of the lady’s working told me that my groomer was on her lunch break and when she comes back she will finish her drying and brushing. My dog was sitting in a kennel crying and soaking wet. I paid for my dog to be cleaned and taken care instead I paid for my groomer to lock my dog in a kennel wet while she goes on lunch. I will NOT be coming back here.I did inform the manager immediately on what had happen.
Excellent vet and staff!. Now this is for the grooming part of the store. I picked up my puppy and had to wash off all the loose hair from her hair cut! After I noticed the vcut is uneven! Not worth the money! Shell be going to a professional groomer from now on!
There were 6 of us with our Pets who arrived between 7:45 an 7:50 for 8a appointments at Petsmart on Bryant Irvin in Fort Worth texas. It was raining. An employee came to the door and said sorry I can’t let you in until 8a. Since they have changed their procedures it is unacceptable that didn’t tell us this when we scheduled. I even said Ok see you about 7:45 on Friday. AtTHAT point they have told me they don’t open the doors until 8. I would not have gotten out of the car in the rain with my beloved pet. This is UNACCEPTABLE !!!!!!!!
Grooming salon is terrible. I brought my dog to this location three times and each time, I was unsatisfied with services not being completed. Even after telling the staff that services were not completed on the following visits, service was still terrible. I tried a different location, and same issue. The only reason I kept going back was for convenience because my dog doesn’t like riding in cars, so I am stuck trying to find a different groomer who has the ability to do their job.
I love this place! Actually any place with animals is on my list. I got a special human treat...I got to watch the doggy day care! Everything from chihuahuas to great danes. They have great products and selection and the staff are always a great help.
Petsmart on Bryant Irvin Road has the best staff ever! Matt, Alexis, Morgan, Christina, Patty, Daniel, Morgan, Kelly and the entire Salon staff and Boarding staff treats my family well. Always friendly, Levi loves them all! The friendly Customer service guests who check is out at the front are just as AMAZING! Love the Store Manager as well!
Excellent customer service. Matt( I believe) helped me find everything I needed to do my 4th bird rescue!! Now I have a happy, healthy, and vocal mockingbird. Soon to take flight back to the woods ❤
Great doggie daycare services
We shop here for dog food (WET/DRY & TREATS). We take our furbabies here for the Dog Salon and Banfield Pet Hospital. This location even has a doggie daycare and boarding house
Our fur baby, Nana stayed with Petsmart while we where away on vacation. We rented what they refer as a Suite, which is a private room with a bed. They allowed us to bring her blanket and a few of her toys. They have a Television in the room which they play pet friendly DVD movies like Lady and The Tramp. They took her out for 30 minutes of play each day. They took her out for bathroom breaks. She had exercise time. Playtime with the Employees. Socializing with the other dogs. There was standby medical help if needed. We feel that we were leaving Nana in very capable hands. When we picked Nana up the Staff were very friendly with us and our pet. They gave us a hand written report on Nanas time at the Center. If we have to leave Nana again, we will definitely leave her with this PetSmart.
Easy to get to. Major roads either way you go. They always meet there time saying when you pet will be ready. My pet is done correctly the first time and I dont have to wait to have haircuts and other grooming items corrected.
Thank you Megan for grooming my Xoe girl and making her super cute!!!! Highly recommend for your grooming needs .. & it’s petsmart so literally any other pet need! My new go to!
Great customer service! The staff here are all very helpful and kind. Theyre always ready to help any way they can- be it getting you a cart, helping you find a product, or answering any question you have to the best of their knowledge. They have a wide variety of top notch products. The only reason I gave a 4-star rating is because of pricing. Yes, they have good quality products... but when Im paying $16 for the same water bottle I can get at Walmart for $4.99, its in excess. Some of their products deserve the higher price, other things definitely dont. If Im being honest, my gut turns everytime I check-out.... waiting in gurgling anticipation for that grand total thatll put a big dent in my bank account. If it wasnt for that, Id give it a 5-star rating.
A stray cat adopted me. I’m a “dog person.” I was completely lost without proper cat adulting skills. Within 5 minutes of walking in, one of the associates got me up to speed on what all I needed and was super nice. I checked out and left within less than 10 minutes. That was a billion times better than aimlessly browsing the internet and I’ll definitely be back to this location! I’m now a “cat and dog person.”
Very friendly customer service. Prices are reasonable. Our beagle has stayed at the pet hotel there several times and is always happy and healthy, but tired from all the play time, when we pick him up.
The employees are very helpful but not always around. Not always in Stock on popular items. Have to call ahead if I really need item. Cant give more than 3stars on their phone system.
Awesome PetSmart. We got our dog bathed here and they were very professional and courteous. They make the experience overall 10X better than I could have imagined. We will definitely be back for all of our pet needs
I was thinking of writing a negative review two days ago, shortly after I picked my dog up from being groomed, but decided against it. However, I just received another email from PetSmart with a link to your covid 19 response. The PetSmart website claims, that the health of your costumers and employees is important to you and you put measures in place to minimize the risk of spreading the disease, like social distancing and having a plastic barrier installed at the check out line. I saw none of these things -- no plastic barrier and the only people practicing social distancing were the customers, who were also the only ones in the store wearing masks. One male employee seems to think, that walking through the aisles like Pac-Man and standing less than two feet away from customers, means social distancing. I tried to avoid him twice and wasnt going for a third time and therefore just left the store. I still wanted to buy carefresh and hay for my guinea pigs, but ordered it from Amazon shortly after I got home, instead of buying it in your store. I understand, that businesses in Texas can follow the recommended guidelines by the CDC, but are not obligated to do so, however dont send out emails, claiming you put this or that guideline in place, when in fact you do little to nothing to keep your customers and employees safe.Though, my dogs haircut is great and the groomer did a wonderful job, I will not visit your store for quiet some time again...
First time leaving our neurotic Bentley since we adopted him several years ago. He seemed to do extremely well those 5 days and even gave many kisses to his caregivers when we picked him up. We are quite pleased with the care he received.❤️
I am very grateful to the staff, who provided very good information for me. I was able to come in get what I needed and get out in less than 10 minutes.
We just got the kids a parakeet bird and cage and food.spent a 161 dollars.Feel like we got a good deal.kids are happy.so we are happy.
We send our dog to doggie day camp and she always comes home exhausted from playing all day! The staff is nice and will remember your dogs name. I have never called and been told that they were at capacity and offer an early drop off time (7am).
I never write negative reviews about anything but!!!! the experience that i had with petsmart today is honestly revolting.. Took my dog to their “doggy day camp” dropped him off at 11 am & planned to pick him up at 5.. I decided to come up to the store to see him in the play area, but waited around for an HOUR & never saw him?? left the store to run errands, came back to petsmart to see he was still not out there (an hour later) so i decided to pick him up then, then was told by the lady at the front desk that he didn’t want to come out to play & mentioned i should bring him earlier.. lol. Thankfully didn’t have to pay for the day, maybe the only positive thing?? But if i were you, i would look into a PROFESSIONAL place that isn’t a corporate business. There are many doggy day camps/local businesses that actually care about your fur baby & fit your dogs needs. I will NEVER give pet smart any of my business ever again. If i wouldn’t have ever mentioned that i actually sat up there & watched for him i 100% know that i would have been charged for the day. I get that my dog is shy & afraid of the other dogs, but petsmart was aware of that!! Very disappointed, but not surprised.
We really like PetSmarts service and selection of cat foods. Most often, we order online for pickup in the store, and our orders are always ready within an hour or so, correctly filled and waiting in a basket at the front of the store - you wont find better service or selection!
The store is always clean and everyone is very helpful and friendly. Taylor is an exceptional dog groomer and always asks what I want done or makes suggestions. AWESOME JOB GUYS!!!
I use the Banfield wellness plan for my dogs, they have been enrolled for years and I have never had any problem. My older dog is not particularly social but he is comfortable with the staff so I know they treat him well.
Daniel was extremely professional and very nice over the phone and in person! I appreciate the good customer service!! Thanks!
Nice employees. David in the grooming area did an exceptional job of caring for and putting claw covers on our cat! He was one of the only cat certified groomers groomers that we could find! Thank you for taking such great care of us!
Store was not as inviting as I would hope. Seems dingy and unkept. Everything seems to be increasing in costs and there is a lack of affordable items or sales.. staff was nice and attentive. I find myself waiting for items from online services more and more.. which is sad it use to be worth the time and money extra to go here.. you get nothing extra from the store environment anymore. Wish there were more events like in Weatherford they have dog adoptions and community gatherings..
I scheduled a bath and nail trim for our white Poodle mix. When I got her home, I realized she had NOT been bathed! Her hair was fluffed, but stiff on the ends (as if dry shampoo were used), and her haunches and neck were still gray with dirt. I called and did receive a refund. From that standpoint, their customer service was good. However, this was our third attempt at using this Petsmart location, and they were never able to groom our dog per our requests.
As Pets Marts go this location is about standard. Decent variety of foods, toys, leashes, collars, beds, etc for dogs and cats. They have birds and fish too (I think) but I focus on the mutts. They also have their own doggie day care, vet services, grooming, etc. they open early, which is great, but you might have trouble finding someone at the register to check you out.
I used PetSmart for my dogs grooming service last week and it was terrible. I have always used PetSmart and have always been pleased but this was the first time at this location. The lady who groomed my dog never talked to me and did not greet my dog when we arrived. She was 10 minutes late to my 3:00pm appointment which was frustrating as I have a Boxer and I am told to be there within 15 minutes of completion of service because of his breed (also frustrating, Boxers are extremely friendly dogs). When I arrived to pick my dog up, he did not appear clean at all and his nails were just as long as they were when I brought him in. When I notified the manager; instead of him trying to offer a solution or correct the problem, he only said I will take care of this personally. That does nothing for the customer and I still have to go home with a dog that is not groomed appropriately after I paid the high dollar amount they charge. I will NEVER use this PetSmart again for grooming! I will continue to go to the Burleson location where the customer service is stellar and the quality or service is EXCELLENT!!!
The store itself is fine. However I dropped my dogs off at the pet hotel. My 2 dogs were there for a day and a half and I paid $94. I get my dogs back and they both had feces on them and smelled awful. Leaving your dogs at a pet hotel you arent supposed to have to worry. But I will never leave my dogs there again. Unacceptable.
Staff was very helpful. I will definitely go back when I need something for my pets. The staff was also very informative and was able to answer all my questions.
Great place for pet supplies, needs and even pets. I have used several services such as pets hotel, doggie day care, day camp and grooming.I also like that once your pet in their system, there is no need to carry the paperwork if you will be traveling to another state or city.
Awesome pet store and friendly staff. They also have ave fish accessories and tanks. A pet hotel and a clinic for your doggies/ kitties.
Super sweet staff, checked in on me frequently to see that I had all the help I needed--dogs going into groomers looked happy, not scared. Great selection, including a decent amount of clearance items. And they adopt pets out!!
The grooming staff are very nice ,Andrew did a wonderful job !! My regular groomer wasnt there ,she wasnt feeling well that day , and they were still able to groom her !! Did a great job .
On three occasions now, I have had issues with a couple of employees. The first two issues were around product returns - my dog apparently hates their store-brand food, so I had to return it. They questioned me as though I was pulling a scam on them (given the various facts, I think their tone/attitude was uncalled for). This last situation, the manager would not bother considering honoring a $5 coupon from my last receipt because it had expired the previous day. Customer service should be flexible to some degree, in my opinion. I wont be going here anymore.
They help me take care of this guy!
I always get my cocker spaniel completely shaved and sometimes she gets snippy with the ladies when they get around her mouth. So it always looks really bad around her mouth but today the groomer Lisa groomed her and she looks better than any other time shes been groomed. Not a single piece of uneven hair or hairless spots. Shes older and has a few little lumps and bumps and normally they irritate those spots, Lisa was very careful and Chelsea is as beautiful as ever.
Looked at Gerbils. Eye contact was intense.
Whitney (grooming salon) did an amazing job with my dog! Honestly the best groom she has ever had!
Andrew was very nice and took care of my baby thank you for a very wonderful job.
I have had so many good experiences at PetSmart that its hard for me to put anything negative about them. So Im just going to say that this isnt really negative but its something that should be addressed. I have a sugar glider and she eats the mill worms and the cans by flukers. I hardly ever see him in stock. And my dog eats a certain organic natural food because of his allergies. Its usually in stock but the other day when I was in there there was hardly any of that brand on the Shelf. But I love my PetSmart.
Found what I needed and had great service.
Will NEVER use this company again. We booked our 2 dogs for pets hotel and had eveything set up. I asked Cecelia on the phone if it was okay that our vet records are hand written by the vet. She said yes. When we arrived Vanessa informed us that we couldnt have handwritten records and said sorry we cant take them, and walked off. Let me tell you this. Weve used them for years and this is the first time they said they wouldnt take handwritten notes. Id give no stars if that was possible.
I moved to the area about 3 years ago and had to find a new groomer for my dogs nails. She is very particular and thankfully Chelsea came to her rescue. I have moved about 45 minutes away and still drive once a month to Chelsea because she is the greatest! My dog hates getting her nails done, but loves Chelsea and doesnt put up too much of a fuss. Chelsea is the greatest!
If I could leave less then 1 star I would the grooming at this place is just a disgrace I took my yorkie in for a full services groom with hair cut when they call me to pick up my dog she was not washed or had a hair cut!! She smells like the kennel they kept her in and had fleas on her witch she did not have before I took her here. They put a bow to make it look like they had did something as of grooming but the bow was so tight my dog could not close her eyes and eyes was getting irritated from not being able to blink!!! My dog was physically abused she was hurt and limping and has a bruise on her chest!!! When I confronted A manager A bout the horrible services she did not offer to fix it but rather argue with me and trying to prove a point with me why I should pay $40+ and leave at least a $20 tip for the groomer for the time she took to groom my dog!! I hate this place and the staff and especially that unprofessional under trained idiot groomer her name was Shelby!
Online pickup is a little hidden and hard for people to see you there. Once the staff did see me they were extremely helpful and very quick to get on top of things and get my order taken care of.
People are kind, helpful,care for the clients is exceptional, would recommend them to everyone
This PetsHotel deserves 0 stars. Our dog stayed for 8 nights and when we picked her up we learned they only took her out to relieve herself twice a day [despite the website saying Unlimited walks to relief rooms treated with pheromones (so pets know it’s OK to go)], there was poop on her chew toy, and she smelled TERRIBLE. We had just returned from a 13 hour road trip with our three toddlers but we washed her in the driveway as soon as we pulled up because we couldnt let her in the house smelling like that. I called the store and when I mentioned the website saying the dogs have unlimited walks to relief rooms the employee said we only have so many people here so we take them out in the morning and evening. We let our dog out every 8 hours MAX. We paid a lot of money to have her locked in all day and poop in her suite. I sent an email about our experience and received a call from the PetsHotel manager who made me reiterate everything I wrote in the email and then asked what do you want me to do about it? All this to say, PetsHotel is a scam and the places Ive checked into since have better prices and take better care of dogs so please dont waste your money to have your dog sit in his/her own mess. We dont pamper our dog, but we do take care of her and expect her to be let out to relieve herself, especially when were paying a lot of money for it.
I always go to Banfield and buy most of my pet supplies here and typically have no issues. A few days ago I was looking for a new gerbil cage. After talking to an associate about your new cages I found one for $29.99. I went to go check out and the price came out to either $50 or $60 something dollars. I told her it wasnt, the price said it was 29. I was actually with my mom helping her drop off her dogs to get groomed so we both saw it and walked over there with an another associate. She compared the UPCs and the tag did not match the product and said someone must have put it there by mistake. Even though we were right, with the tag saying what the price was, she wouldnt honor it and was very rude. If my vet wasnt there, I would probably go somewhere else.
If I can place no star, I would. I left my dog here for grooming. Later I found out my dogs ears were bleeding. I called them couple days later once I found out that happened. They said we have no proof that it is their fault, so they refused to take any responsibility. Dont take your dog here. Worst place ever. Plus, havent mention they didnt trim her nails when I picked the most expensive plan that included everything.
They have changed the in house brand GRREAT dog biscuits the new biscuits make my dogs sick size small and medium are either tools HARD even a hammer would not break or they are stamp with two to four together and you needed knife /hammer separate .
Horrific experience at the Pet Hotel. They will take your money for all these shots and then tell u later that they cant house your pet. Why could they not tell a customer that before they make reservations and pay for vaccines. My trip was almost ruined because of these people. Very rude and inconsiderate. Ive been a customer for years but after today never again.
The grooming dept always takes such great care of our pups and loves on them to get them comfortable. Dogs know good people!❤
Unfortunately your staff was very rude and dismissive. On top of that when I went to book my boxer/staffordshire terrier mix 10 WEEK OLD PUPPY... for your puppy playdate I was told he would not be allowed in due to him being a RESTRICTED BREED for aggression. I have been to many other Petsmarts and have seen these types of dogs in your play groups. I will not support a brand/store that discriminates against a breed of dog, ESPECIALLY a 10 week old puppy. Please consider changing your companys morals and values and growing with the times, it is 2019 after all.
While the store manager and 99% of the staff are very helpful, the PetsHotel manager is so ignorant and rude, I refuse to go to this location anymore. Nancy has made it a point of personal pride, to make one of our dogs miserable.We adopted a second dog, took him to the vet the next day, and found out that he has heartworms. When we started taking him to day camp as well, we told them that he had heartworms, and it wasnt mentioned again until 3 visits later. Nancy wanted to know if we were treating him and why we werent already. Then she started taking him out of day camp (the last two visits), and giving us attitude/disgusted looks for not treating him. Apparently she doesnt know that part of the treatment is getting the dog started on heartworm preventative (to kill off the microfilariae) for a few months before starting the actual treatment.She was so worried that the strenuous play would kill him (ie. worried we would sue), that he spent most of the playtime, in a small kennel. She was worried about his heavy breathing. He pants. Hes a dog. A dog thats spending hours in a room with new dogs... that can make dogs anxious, and pant harder. For someone who works with dogs, she seems to know next to nothing about them. And how could walking around in a circle with 8 other dogs, ever be considered strenuous? Our dog goes on runs with us. He chases our Australian Shepherd and Wins. Nothing at doggy daycamp is strenuous to him.They even called our vet, to ask if he could play.... and our vet said yes!! And they STILL took him out of play time. They charge us for play time, then he spends 80% of his time in a kennel. They didnt even explain that until the last visit, and during my outrage, mentioned theyve been doing it the past few times. The petshotel manager is ignorant, rude, callous, and a coward. I bring my dogs so they dont have to sit at home in a kennel; they are both rescues and a little neurotic. I bring them because they like to play and be social. I dont bring them so that a woman who knows nothing about a disease, can stuff him in a kennel and make his anxiety 30 times worse.They charge us the same price for our dog, then toss him in a kennel for fear of being sued... because they dont know that dogs pant? Are you kidding me? Never returning to this location and neither should you. Dont trust your dog with a pompous fool who cant listen to a vets advice, or do a little research on their own. Another warning, write your name on anything you bring with you, if you board your dogs. Every time Ive boarded, theyve kept our feeding containers and scoops, then lost them.
Very helpful to my husband and me. Very patient and polite. Listened to our needs and made sure that we were happy customers.
I usually order online for in store pick up. Better deals and bad hands make it convenient. They always have it ready quickly and are super helpful and friendly. I appreciate a smile in my day and I always get one here.
Left my dog there for 2 nights and had a friend pick her up last Sunday because my flight got in after the store closed. I left my dog with a bag of 4-5 of her favorite toys and they only gave my friend one toy back when the dog was picked up. Granted, my friend only knew she should be getting my dog and some toys so if i was there I would have made a bigger deal about at the store.I called the next day and it took them 3 tries before somebody picked up at the PetsHotel. They said theyd call me back and I never got a response. Now, I need to spend another 30-40 bucks to replace what they lost
Staff is SUPER awesome. They were ready to help and let us shop on our own too. Answered all the questions we had.
We use the GROOMERS because they are NICE and do a REALLY Good Job.As far as the merchandise they sell is concerned it is ALL TO EXPENSIVE,AND ALL THE PRICES END WITH THE 99 SCAM! REV. MUDDY
Great Great Great help with my husky wild Child. We took up way too much of their time actually and they never flinched a bit!Go people go!
Always makes me Happy seeing all the friendly pup faces here
This is my go to store because its close by and I like their Pet Spa.
I was going to get some fish and when I looked into see what fish I wanted to buy the employee snapped at me for doing so because I was apparently not behind the blue line but I was still practicing social distancing. It is really rediculous!!!!!
The ancillary Services involving the pet hotel in the dog grooming were full the inventory looked good although the reptile section didnt seem to have anything in the gauges - usually reliable pet supplies and equipment
Nice Pet Smart. Has pet Daycare and a Vet and grooming and adoption area. Got my precious Pearl Siamese from here and I love her, employees were helpful, friendly and very helpful.
Stopped in to pick up a few cans of food and saw the biggest cockroach crawling around. It was moving pretty fast. First tme was seeing that at this store.
Because of the pandemic they dont have a lot of stuff. They dont have my puppies clothes, or more guinea pig treats. But other than that they are still friendly.
Go see Jana in grooming. She is the best. As long as were in tarrant county, she’ll be the only hands that touch our baby Bella. She’s that great❤️❤️❤️😍
Great support from the PetSmart team on Bryant Irvin. Very helpful and information with my new puppy. Loved the experience.
Always a great experience!! Friendly staff and when the checkout lines get long at one counter they always call for help!
I am already crying knowing that this Wednesday is the last time Tawny gets to do my babies before we move put of town on Friday.. no one will ever be able to replace you Tawny.. we love you so much.. love Shylo and Kysten Stampley
I fell in love with a little calico girl at Petsmart.Mary, the lady caring for the little orphans, was so sweet. She even played classical music for an unhappy kitty, who calmed down with the music!
Good selection, fair prices, and helpful clerks. Ive been to a good number of these and theyre all the same. If your pet needs something, this is the place to get it!
Went for Keko grooming appointment with his favorite groomer Amber, she is amazing with him. Only groomer he has ever been HAPPY to see!
Out of most fancy feast cat food
Went in for dog treats and a tag for my dog tried using the machine 3 diff. Times and not one time did it work properly...staff was nice and courteous
This is a 2nd location of Petsmart off Bryant Irving rd located where Lowes is at. Their selection of fish is half as much as the Petsmart 1 1/2 miles down the street by Home Depot and 5 below. BUT, while less fish, these tend to be bigger in size than the other location. Sure, there is less fish and no cats to see and play with, thats because for those that have dogs/ cats.... this spot built an animal hospital inside, AND a hotel/ spa area for your pets. That takes alot of room. Good to know its inside here if ever needed in case fido or fluffy need pampering or treatments.
Good selection of pet products and friendly staff. Prices are reasonable. Great selection of pet foods and treats. They also have boarding and play day services for dogs.
Was over charged almost $30, went back in with items and receipt and the manager was very kind to solve the problem and give back the money we were over charged. Otherwise is a nice location with a good selection of products but kind of pricey.
I love that store. Everyone is so nice. My dog person had ice cream. Wow. Booked the Pet Hotel which is great. A great experience.
Really love the pet hotel and the staff. They took care of my pet so well. Very attentive and put my mind at ease while on vacation! Thanks! You made me a repeat customer whenever I go out of town!
The staff was really nice and really great with Bella even though she was difficult with her first bath and nail trim.
Trina is the best when it comes to looking for a trainer. We go there so much we know a lot of them by name and they know our dog name by heart. Great place
The appointment was timely and pleasant. My dog was happy. The groomers were attentive and knowledgeable. Thanks Myah.
They have everything. Th young lady who helped me was knowledgeable and friendly. Meagan was her name. Great place to get what you need for you pets.
Pet Smart lets me get the food and treats I want for my pets. There is a wide variety of pet care products for everything that runs, crawls and swims.
The prices are in line with Petco. Pet Smart is well organized and always has someone to help you if needed.
We love this location and the pets hotel team! We appreciate everything they do and how well they treat our pups!
Great people--feel confident in their care for my beasty cat--they love him even though he is most uncooperative--so nice for them to follow-up w/a phone call to see how he is doing.
The vets were great and fast and have great ins plans
They did treat me with concern and respect, but they con you into a monthly payment and give you a invoice stating that you have saved so much$$$. You dont save anything, they $1 and $5 you to death.What a scam.
Our cats are snobs with food sensitivities. They require Blue Buffalo. I can get a bigger bag here and sometimes they have a sale.
Very good selection of pet stuff. Staff very friendly and helpful. Quality of mdse I looked at.. Very good for me and my German Shepherd.ots more for other animals.
If you ever decide to go to the grooming salon at PetSmart on Bryant Irvin, Fort Worth TX, then you MUST request for Chelsea. Not only was she super sweet, but she explaines everything to the customer to where you are not leaving confused. She took extraoridanry care of my Pomeranian puppy, Kobie, and always had a smile. Im telling you, Chelsea deserves a raise at this PetSmart! She was amazing.
We take our dogs to get their nails done here and they are always so patient and loving with our babies. They are always taken care of :)
I made an appointment.. Went to drop my shih tzu off for his first hair cut..and was told it would be an hour I said ok and that GABBY would call to help explain more about my dog I said ok..Well I leftand about 10minutes they called and said We cant do him because if behavior issues ok come pick him up..This was Gabby very unprofessional dont go their they suck and I hope they dont be mean towards your dogs..
Employees were awesome! Very friendly, helpfull and knowledgeable. Really went above and beyond. Very Satisfied with prices. Definitely a business that cares.
Large store with good pet products and a space for adoption cats. Good pethotel, but I cant vouch for the grooming, and am not acquainted with the current vets at their vet center.
Convenient to where I live but the quality of service has deteriated in the last 6 months. Have started driving a little further for better service at Petco and cleaner store.
Great customer service plus you can always bring your pet with you for them to snoop around and discover new toys or treats that maybe we as owners have over looked and they love!
Fast service and decent prices. I got everything I need for my dog and some extras. Great location.
Service is rarely bad, however the grooming room could use an extra cleaning every now and then. Otherwise this place is relatively great.
Andrew us the best groomer! Always very happy with his work. And my dog loves him too!
The Banfield in there is so helpful and professional. They help me take good care of my baby and understand what its like for a pet parent
Great fish selection along with reptiles and adoption of cats. I enjoy coming and getting supplies for my aquarium and ferret food, very knowledgeable staff
Just love the one I go to on Bryant Irving Taylor is my 🐕 groomer she does and awesome job thanks Taylor have a great Xmas and New year
PetSmart is awesome! The workers are friendly. I have used their Pet Hotel and Grooming department frequently.
Great service and friendly staff that carr for every animal
💘 That We Can Bring Our Pets.... This Was A Brilliant Ideal.... The Pets, 💘 Their Store.... Thank U So Much....
Selection wasnt great and what they did have was much more pricey than can get at other stores.
This place is great and if you really love animals as you Narbonne stuff left and right
Called ahead looking for an item...the manager Buddy found it and held it for me. I was there in 10 min to pick it up!! Excellent Customer Service!!
I love this store. They are helpful, knowledgable, and courteous, and have everything I need for my pets.
Got everything we needed for our new pup and found some really good prices
We love our Pets Mart Bryant Irvin because they are second to none.
Andrew did an amazing job with my Maisy’s first grooming. Highly recommend
Went to find a quaker parrot no luck
Love how friendly the staff are and how easy it is to locate everything I need for my dog. Will definitely be returning.
We found everything we needed for new baby kitten.
Great experienced service & friendly employees! Found a wonderful pet to adopt! I always shop st PetSmart.
Store associates were very helpful. I had lots of questions and got lots of advice on ny new rescue tripod
Its a One-Stop shop for us and I will have to say that Christina is awesome with our two dogs for grooming.
Never has the food I buy on the shelf. Constantly having to switch grain free brands. Started ordering my food on Amazon.
Had everything I needed in stock, store was clean and staff friendly. Couldnt ask for a better place to get the necessities.
We take our dogs to Kristina at the grooming... we love her!! She is seriously amazing!!!
We bought some fish for the aquarium.Kailyn was a big help, very knowledgeable about the fish and products to purchase.
Great experience with the pet grooming service. I am new to the area and everyone was very friendly and professional.
Great place to shop..as far as grooming not sure due to everytime I picked my teacup yorkie was always ansi.
Clean, convenient and well stocked. I have three stores close to me, but this one is usually best for selection and quick check out time.
Great staff took care of my baby a german shepard jasmine
Love this store all the way around. Grooming? Ask for Jessica, shes great and would love to groom your dog.
Staff are wonderful and helpful. They have a good pet hotel and plenty of space and caring people to care for your four legged fur baby.
By far the best Petsmart in the area. Clean facility, friendly and helpful staff.
They were great boarding my dog chunk. Chunk is a very nervous dog and they took extra time with him.
Friendly, great groomers, terrific Pet Hotel staff, awesome Care staff for snakes, birds, herbals, fish, turtles etc.... And positive dog training.
Went in to get pill pockets which other store near house was out. Nice clean store.
Your must be the most inept people in the world. Every time I want to bring my dogs in for grooming you dont have my dogs in the system, you have my daughters dog list in my name. Its scary to think how messed up your records are. Who knows what your people do to the animals that are brought in when they cant even do simple data entry.
Total reviews rating 4.4
199 Reviews for PetSmart 2023:
Review №1
2022-01-26I took my Pearl there to buy her a new toy. She enjoyed her visit. Well stocked and good pricing. I would like to see more toys geared towards puzzle treats. Shes super smart and needs more challenging activities than what Kongs has to offer.
Review №2
2022-02-08This is the friendliest PetSmart Ive been to. The staff is super friendly and helpful.They give you solid information, about the pet your purchasing. I bought a robo hamster and the information the girl gave me was great, she was well versed. Cashier was amazing as well and to my surprise a guy was looking at fish and was instantly helped as well. There are amazing cats up for adoption as well.
Review №3
2021-06-16Hello Good People. Its ya Girl T.Good giving you the goods on the store reviews. So I know I posted a review sometime ago about PetCo. So I did take my baby to PetSmart. Best decision I made!! They are simple AWESOME SAUCE!! Staff is friendly and the Groomers are Da Bomb!!!! BIG SHOUT OUT TO LESLIE O @ Bryant Irving Location👍👋😊 She was my Chloes groomer!! She is amazing. I explained to them my experience with PetCo and they were so understanding. Leslie took her time and she got my baby just right!! Although Chloe is not yet use to it because technically shes still a baby lol Leslie still got the job done. And... Not to mention they called me ON TIME TO PICK HER UP!! This will be be Chloes Grooming place forever.. And if all possible she will stay with Leslie O!! Anyone that wants to feel safe, great and satisfied with dropping off your 4 legged family member PLEASE COME TO PETSMART BRYANT IRVING LOCATION!! I have attached Chloes before and after pics 😘😊... As always, stay safe good people T.Good out ✌️🥰
Review №4
2022-06-28This location is the best Petsmart in the area, it is always clean (other locations are definitely not), it is always organized, and there is never a visit where an associate doesnt ask if you need help with your selections.
Review №5
2022-05-02Probably long overdue on this review.This Petsmart is by far my favorite in the metroplex. Because my dog visits the Pets Hotel almost daily, were a part of the family.Buddy, Matt and Kaylyn are the regulars at the management level and they run a pretty great store. If I have ever had an issue, they strive to make things right. And for the most part, its out of their hands as damage to the food was probably a transit issue and not local to the store.As for the Pets Hotel, Alexis has been spoiling my dog for the past three years. And while the crew has changed over that time, KD and I definitely want to thank them all from Lacey to Daniel to Kaylyn to Monica to Hannah to Austin to Armand to Christina to Caleb to Amanda to Jenny, whose number is not 867-5309. And of course, everyone else including Joe in Core.While you could go shop at the other store off of 820 and Hulen, you really should come over here.
Review №6
2022-06-23This particular location is always clean. The staff was helpful. Even checked his backstock for me for a particular dog food that can be hard to com by.
Review №7
2022-01-01Had a good customer service experience at grooming with Tayler. She was very kind and our Lola was happy. We noticed one ear was shorter than the other but we know that can be tricky and will grow back soon
Review №8
2021-12-26We had our goldendoodle groomed by Jasmine and she did an exceptional job! We were very specific about our requests; which were a little different. She followed our instructions flawlessly and was so kind! We are so extremely pleased. We will be going back for sure!
Review №9
2022-03-02Was unable to find a product that I was looking for at one location and the employee called other locations and found my item at a nearby location. I really appreciated the kind customer service they provide at the PetSmart at Hulen and 820 and also the PetSmart on Bryant Irvin!
Review №10
2022-06-21Great staff and seem very caring. Patient and kind. Good selection.