Pied Piper Pest Control in San Antonio
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San Antonio, Bexar County, Texas, US
Site: https://www.sabugs.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Heard a lot of good things about Pied Piper Pest Control. Decided to call them... first impressions are key - and the lady i spoke to was very nice and informed. They sent Josh out for my initial visit. Josh did a great job explaining the pill-bug issues i was having and the source areas. Josh also did a thorough job explaining how he approached solving the issue. Very happy!
I’ve been using pied piper for almost 2 years. I have been very satisfied with their service. I live near a lot of trees and I have issues with all kinds of species of inspects getting into the house and garage. Pied piper does a thorough job making sure everything is treated. That is a huge job for my house, but they still take the time to make sure nothing is missed inside or outside. They are also always willing to come out between treatments if I see any insect activity and don’t charge me. I highly recommend their quarterly service plan. Josh from Pied Piper came out today and he was the best. He spent time asking me about where I see the majority of the activity and did an excellent job treating the areas and giving me pointers to solve future issues.
Josh was very professional, friendly and pleasant. We have been customers for about 4 years and have been very happy with the service. If we see bugs in between are regular service they will send someone out right away. Pied Piper is a great company! Anyone you talk to is friendly and professional.
Im a property manager and we use Pied Piper for pest control services and I have to say Im very pleased with their services and technicians. We usually have Josh Lujan as our technician, he is quite professional and also friendly. Nothing but great experiences, even speaking to Shauna when calling their office. Shes been amazing and very helpful too. I would highly recommend them.
We have used Pied Piper for almost three years now and have no complaint whatsoever. Our usual technician, Julie, is friendly, professional, and knowledgeable. Today (due to my own need to reschedule, which was easily accommodated), John was our technician and he was equally friendly, professional, and knowledgeable. We are very pleased with the service we’ve received from this company.
I am a property manager here in San Antonio, Texas and we have Pied Piper that treats our units. They do an excellent job. Our Tech is Joshua Lujan and he is amazing!! He listens to our resident concerns and treats for pests accordingly. They are a great company but Josh is what makes them even greater because of his kindness and customer service skills.
We have had a great experience with these guys. Ive mostly dealt with Richard and he has been the kindest exterminator ive ever known, always going the extra mile to make sure we are bug free. Today I had Josh and he was just nice and helpful. They always do call backs if we need them. We live in an old pier and beam house so bugs are an issue for us and were glad to have pied piper
Been a customer for 3.5 years. Josh was personable and prompt. He asked if I had any questions or concerns and really listened. Took care of all of the problem areas in my house and reminded me to call if the problems persisted. He, like all pied piper employees Ive met, was great!
This company is next door to my welding business, they are quick, fairly priced, and pleasant to work with! Sleep better at night not having to worry about property and home damage anymore from pests! Richard the service manager was beyond a pleasure to have in our home and could not have been more professional. An employee like Richard is the reason we will use this company for years and years to come for our home and business.
Professional & excellent service since day one. Ive had two representatives come out on different occasions, Josh and John, and both are genuinely nice and courteous. They have been on time and complete their work fast and efficiently. Good, solid company I recommend.
I now use Pied Piper for my office and my home. When I first called them for the office, we had a persistent mouse problem AND a bug problem. No matter what we did, they just kept coming! Our office is in an industrial area with a warehouse attached. So I didnt really have high hopes b/c I figured the pest problems were just due to our building location. I was very happy that within 6 weeks, Pied Piper managed to solve both pest problems! Its been almost a year now and we havent seen a single mouse and the only time I see a bug, its dead and in the warehouse. The suckers dont even make it into the office! Ask for Tony when you call. Tony is the Tech that services our office usually and he is such a great guy! He is always good about explaining things to me and answering all our questions.My husband and I recently bought our first house. Since I was so impressed with Pied Pipers work and quick results at the office, they were the only pest company I called for our home. Our home sat vacant for a while, before we bought it, so the bugs had moved in. Eeek! There were a lot of spiders. We signed up for the Quarterly Plan and so far I am really happy it. After the first treatment, we noticed a difference, but the house had sat empty, so the bugs got a good head start on us. Since we kept seeing some bugs, we called Pied Piper back. On the Quarterly Plan, if they need to come back out, they dont charge you for the in-between treatments. And sure enough, they gladly scheduled another treatment for us and we werent charged for it!I cant remember the name of the Tech that treated our home, but he was just as nice as Tony. All the Pied Piper Techs Ive dealt with have been great guys. They take the time to talk to you and find out what your pest problems are. Then they treat accordingly. That is true customer service and it really makes a difference. Not only is this company just a pleasure to work with, but you get results and quickly!I would highly recommend anyone call Pied Piper, for their home or their business.
We get Extraordinary Service all the way around from the Pied Piper Pest Control from the Office Personnel to the Field Staff. We started off right in having them treat our newly built home and have continued with their service to date. If you want to be Pest Free and receive Quality Service I recommend you give Pied Piper Pest Control a call.
I am a property Manager and I am very pleased with the service I receive from this company. Josh always ask if we have any problems or concerns he is very polite and professional. I will always recommend Pied Piper service to anyone who needs pest control.The only bugs we see are dead ones thanks to Josh are property remains pest free🙂
Pied Piper Pest Control on Jones Maltsberger is a dishonest company. Maybe because we are senior citizens They thought they would take advance of us. They quoted us $1,000 to treat our house for termites, Pied Piper promised to treat our foundation every 18 inches but I have not seen any evidence they did that. It looks more like they treated every 3 feet After we paid the $1000.00 They sent us a letter said they would not honor the warranty because we had paid $1,000 and not the $1,004.02. What was $4.02 for? Over $4.02 they will not honor the warranty, I suspect they will use any excuse not to honor any warranty they have.
We reached out to Pied Piper Pest Control to help us address a swarm of bees that were furiously nesting in one of our trees. Mr. Marshall Pogue scheduled an appointment to review our bee problem. Upon review, he recommended a solution and immediately scheduled Mark to address our bee problem.Marshall and Mark had informed us of the possibility of the bees returning. As luck would have it, a few bees tried to rebuild their nest. Marshall scheduled Mark to conduct one more treatment and he recommended an additional solution to keep the bees from returning.Mr. Marshall Pogue and Mark did a great job of addressing our concerns. They were professional, knowledgeable, and courteous. Additionally, Marshall followed up with us to ensure we were satisfied with the solution provided. Excellent customer service!
So, honestly no issues with the service and I was with them for 2 years. My challenges begin with every time I would call in if any of the male employees would answer the phone they are rude and act as if they did not want to speak to me or assist. Second, payments. I consistently informed the employees to auto charge me and next thing I know, I am not receiving service since I had an outstanding balance. Again, no issues with the field service techs, only the office who funny enough is probably in charge of the field service techs.
Total reviews rating 4.6
79 Reviews for Pied Piper Pest Control 2023:
Review №1
2022-04-18I hired Pied Piper because the company my daughter worked for used them at their office and they were happy with the service.My initial visit was in July and the first quarterly visit was in October. Those were the only times that I can say things went accordingly.I had one visit that I wasnt home for because I was not given notice of the visit. ( Computer issues). To be fair I called the office and the young man that answered the phone offered to go right over because I live right down the street. Luckily my daughter was at my house so she let him in and it was done. The next time I was scheduled at 8:30 on a Saturday, I was home until 9:30, which made me late to my grandsons game, got a call from Josh stating he was at my house , I was across town and I told him I waited for him at 8:30, he had taken it upon himself to change his schedule around for his convenience and didnt call . He did apologize , I told him I had left a message at the office because this wasnt working out. I didnt receive a call back from the office on Monday , when I called that afternoon I was told that there were 14 messages on Monday morning but I wasnt one. Rescheduled for this last Saturday , I was assured someone would be there, NO SHOW, NO CALL!! Brian didnt show up for work on Saturday, Ive asked to be taken off their list .I feel like I gave them plenty of opportunities to get this right and its just not worth the aggravation. They arent the only pest control in town.
Review №2
2022-07-29We’ve been using PP for a few years, with decent results. We’ve begun having problems not only with billing, but now also with a no-show, no-call. We’ve also been seeing insects inside the house again—quite alive I might add—& wasp nests are being overlooked. When I called to request a do over, the woman with whom I spoke tried to talk me out of it. In addition, they set me up for direct bill, but still send a statement every time that I end up having to pay manually anyway. Read the most current reviews to get a good idea about their service. We’re going to switch to another service.
Review №3
2021-06-17We have been with Pied Piper for almost a year. Recently, we relocated within the San Antonio area. Mark came out this morning to complete our first service at the new address. He was very professional and on time. He made sure to explain everything and reassured me that if we noticed anything between the quarterly treatments, we can call for an in-between service. Mark is customer focused and a great asset to Pied Piper
Review №4
2021-11-05I hired Pied Piper to catch a family of skunks at my house but apparently they don’t employ effective measures to catch them. The reason I am unhappy with their service is the failure to supply an invoice, failure to properly take payment, and failure to explain that visits to reload bait counted against the number of times they came out. It was a flat out lie that ”pickups” meaning they caught something is only thing that counted against how many times they’d come out. I wasn’t given a follow up call to even tell me they failed to catch them. Anyone looking to hire this company look elsewhere. As a disabled vet I rely on companies I hire to do a good job because I can’t do it myself. Thanks for wasting my money and time.Update:While I still stand by the listed issues at least they made steps to contact and rectify the issues I had.
Review №5
2021-08-12Pied Piper is awesome! Rufus got rid of a very large and dangerous wasp nest at our property and took care of our ant situation. He was very professional, friendly, and informative. We would recommend Pied Piper as the best pest control service.At: Storage Mart on Thousand Oaks
Review №6
2021-08-02I had read about Pied Piper Pest Control and their effectiveness in removing animals from their area. I was having a serious problem with birds nesting on my patio. I had tried a number of deterrents. Marshall came over and successfully removed nests and whatever was attracting them to that area. Job well done!!! Thank you, Marshall. They have not returned.
Review №7
2018-10-25Josh did a wonderful job servicing our residence today. He was very thorough and made sure I was 100% satisfied. I’ve been a Pied Piper Pest Control customer for a few years now. Their prices are affordable and they stand behind their product. I highly recommend them.
Review №8
2020-08-06Excellent service! They will come quickly in between your routine services (mine are quarterly) if an insect problem arises. I had an ant issue and they addressed it within 24 hours of me ringing them. My technician, Robert, is extremely professional, courteous and thorough in his work, we are fortunate to have him! Weve been using Pied Piper for years and wouldnt ever consider changing - they are terrific!
Review №9
2018-08-10Every time I call Pied Piper Pest Control I know that I will be getting the best customer service around. Ive worked with Marshall and Richard many times before and they have always been so great and kind. Josh is another representative Ive had the pleasure of meeting and he was just as great. They are very thorough in the work they do and definitely know what theyre doing.I know that if im needing any pest control services done, they will be out here taking care of the issue in a fast and timely manner. I would highly recommend this company for all your pest related issues, whether that be residential or commercial properties. 5 stars is not enough!
Review №10
2021-10-12Having issues getting removed from their system. Never signed a contract with them and they are unable to provide proof that I signed up for their services. I was told back in July that my ‘account’ would be removed. They just sent me an email confirming service for October. Sent another email to them explaining that I don’t have service with them. They said they never received a cancellation notice and now my (non existent) account is being blocked for non payment of services. ??? Hoping I won’t have to go through this again a third time.