Pizza Hut in Azle
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Azle, Tarrant County, Texas, US
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Site: https://locations.pizzahut.com/t...
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–11PM
- Saturday:11AM–11PM
- Sunday:11AM–10PM
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Food is great. Service is even better. They always have ample supplies. Their dining room is always open. And I always seem to have more than enough help with employees that seem to be happy with their job. I can’t say the same for other restaurants close by. Obviously the key difference here is good management.
Its been a few months since my family and I have been to this pizza hut. I have to say they went above and beyond our expectations. The server was Awesome, food was great. And the music set the mood. Thank you all for a great night. We will definitely be back. Excellent!!!
(2022) I still enjoy the buffet, large salad, & drink for under $10, and the Sunday buffet remained well stocked right up to 1:30pm closing. Good job!(3 yrs ago) The daily deal was a good price and the pizza was ready quickly. But I still miss the old pizza hut sauce taste from the 70-80s, though. It changed around 1985 and Ive never really liked their basic sauce since.
On your special tastemaker, you get THREE TOPPINGS, but after adding double meatball on one HALF & and double bacon on the other HALF, it would not let put double pineapple on the bacon HALF (which equaled only 3 toppings) without charging me a $1.00 (half of the $2 charge for EXTRA toppings the manager explained when I called about the order I had placed online - even though he agreed it was a system error and could not fix it....even manually just adding all the pineapple on one half). Not wanting extra charge I just ordered the pineapple all over. PLEASE NOTE, I do not encounter this problem when I tried placing order in cart for the 3 topping plus cookie deal. Please FIX, thank you. P.S. The manager did finally offer to go check on my pizza about not putting pineapple over all of it, but it was already made. Thank you.
Fix your website so that I can use my credit card again. I tried both of the cards that I have always use and your site rejected them both even though both are completely valid. Next time I have my valid cards rejected by your site, I will no longer buy from Pizza Hut ever again.
Make sure to double the toppings that is asked for on the $10 tastemaker! Been a weekly customer for over 3 months now and the extra toppings is not being given regardless of the place being busy or not. I always order during less busy times and barely get any of the extra toppings. Money is being wasted weekly on this Tastemaker.
Guys I want yall to know how good the Azle location is. I ordered my pizza for carry out but thought it was going to be delivered. After about 40 minutes I called and after we figured out what happened not only did they deliver it to me but because it had been sitting for almost an hour they remade my food at no cost! I cant say thank you enough. We usually order from who ever has the best deals going on but I will stick with Pizza Hut from now on. Not only is the food delicious but the customer service rocks!
I dont mind pizza hut pizza, just not the price. I do enjoy the buffet when I need quick food. I feel they should be better at keeping our drinks filled. Although the staff has been very friendly to my wife and I.I will add that I am more critical due to the air we express and how DAMN FUNNY we try to be.
I have eaten here several times. Wait staff if friendly, no complaints there. This location offers the buffet at lunch time which is great however because of that, it is pretty busy and often times they have very little pizza on the buffet table. Other than the occasional wait for pizzas to be available, everything esle is great
Today 12/24/20 I ordered a pizza and 15 mins later I went to pick it up at the window and they told me to go sit in the carry out area because it was ready - i waited there for another 30 mins and they brought it out to me and it was barely warm to the touch. So basically I waited there for 30 mins for a pizza that was already cooked and just sitting inside long enough to cool down to where im now literally microwaving my pizza I just got because its cold.
Nice 🍕 restaurant. Great staff, very efficient and attentive staff. Normal pizza prices. Tonight was a special online only order deal of 50% off regular price. A great sit down place for pizza and pasta, something Dominos doesnt have. Ill definitely be back to Pizza Hut again soon.
Love the pizza at this location. Have been two other Pizza Huts in the past that the the pizza didnt taste as good. The service when we call to order or order online is always spot-on. We always have it delivered and the delivery drivers are always on time and never forget anything.
Gone here lots of time no real problems but tonight they cooked my pizza wrong and missing items I paid for so the nice kid was going to remake it so I waited almost done waiting for correct pizza the manager says no to a fixed pizza and just cooks the missing items and puts them on wrong pizza so you know manager you can kiss my business goodbye especially after being told they were fixing it and waiting and then backing out ill go to other pizza places to spend my money
Been here a few times. Service is hit or miss, more often miss though.Tonight we ordered a lg pep lovers w/extra cheese and an appetizer.The pizza came before the appetizer, the pizza crust was still raw (usually is) we had asked that they bake it longer for a crisp crust.I haven’t been here for 3-4 months hoping things would improve. Only thing that has changed is the servers. Food is still not prepared correctly and the service has not improved at all.Highly recommend making the drive to joes in lakeside 😉
Just went, and Im furious. Not only did my double order of bread sticks not come with any sauce, THE SAUCE I PAID FOR MIND YOU, but the bread sticks were over cooked to the point of them being hard and stale, and the wings barely had any sauce on them.Ive gone here multiple times for the buffet, and on average, I cant get drinks for like 30 minutes.Literally sad.
This Pizza Hut sets the standard that ALL Pizza Huts should follow. Hostess opened the door so we could enter. Im a disabled Veteran that can barely walk. She seated us closest to the door to make it easier for me. Was prompt on getting our drinks and taking our order. We ordered a pizza and wings. Both were made to perfection! She kept our drinks full and was willing to be of service for anything that we may need. She noticed that I was a disabled Veteran and gave us a discount on what we had ordered making our perfect dinner very affordable for the little income I have. I simply can not say enough about this pizza hut and its staff, they without question are a 5 Star 🌟 establishment, thank you very much,R.C. Koontz Disabled U.S. ARMY Veteran
I place order at 6:50 waited until 8 :00 to call back and find out pizza wasn’t even started. I asked to speak with manager and was put on hold . I drove all the way to the store while on hold to cancel my order cause no one would pick up the phone. This is the first and probably last time I am ordering from this place. I’m so Glad Papa John’s is opening a new store by Sub Way. This was suck a waste of my time and money.
Major disappointment. The waitress had us waiting 24 minutes before ever even taking our drink orders. Then we ordered wings, salads, and a pizza for our party of 4. We asked for the salads first. They never came. Then after we got the wings, we had to go get our drinks, straws, and plates from another staff member. The manager finally fixed our salads and when we asked him where our pizza was, he wasnt aware we even ordered one because the waitress never put it in. What a HUGE disappointment. Although he gave us the pizza for free, I do not think I will go back. Two hours of our time wasted.
I asked for draft beer and they said they didn’t have any! I went to the bar and they had draft beer for other customers! This will also be the second time I’ve gone and they forgot something with the order too. The manager doesn’t and won’t take responsibility for any of it either.
Can here to have lunch with my adult children visiting from out of town. When we walked in about 1:30pm on Friday. There was only two booth tables that were being used at the time, every other table in the restaurant was filthy. We were standing at the entrance for what seemed like a very long time before anyone even acknowledged that we were there. By the time the waitress decided to clean off a table, we decided to go eat somewhere else and walked out.We were very disappointed in the pizza hut employees.
This place is horrible. My husband and I went there on a friday. They are not organized at all. I got my spaghetti and meatballs and they were cold. My husbands pizza was so sloppy that it completely fell apart when you tried to get It out of the pan. He asked for extra cheese and didnt get it! I will never go back to this place ever!!!!!!. The only thing that was good was the nacho fries. One of the waitresses was flirting with some kid at the counter and not paying attention to anything around her. If I could give a zero I would!!!!
We ordered a large ham and pineapple pizza with 16 honey bbq wings. We went to pick it up and got home was a large pepperoni pineapple pizza. Call the manager, told him my pizza is wrong and what I ordered and what I got. The manager said oh yes I know what happened. I have your pizza here, Ill remake it for you. If the manager knows my pizza is wrong why didnt he call me right away and tell me this, instead of waiting for my call. Im so mad right now. I said so youll deliver it to me? He said no we dont deliver to your neighbors hood. I said toy deliver to the street in front of my neighbor hood. No just come back and Ill have yours waiting. This all around is bad customer service
Service is horrible during the buffet time. Servers walk by and look at you several times without saying anything. After setting being seated we got to the buffet and back to our table only to wait another 10 min. Without drinks and going to the front to ask the manger for a drink. Multiple tables came in after us and were walked by waiting to be seated. The food was great and alway is, the service is beyond horrible and tables are left dirty long after guests leave. Serving during buffet time shouldnt be so difficult but I guess some folks just cant keep up with drink refills and cleaning tables.
This review is not about Pizza hut in general because their food is consistent always. Today our server was very ignorant as far as how to work the payment machine where are card and when we asked what type of beer she had on draft she asked is that a keg...we smiled and said yes....we asked if they had Bud light on draft and she said no only in a bottle. Then we asked what they did have on draft and she said bud light, Coors light etc... Not trained whatsoever. Pizza hut is usually way better than this. As far as payment, we gave her our card. She came back saying It would only allow her to charge 17$ because thats all I have in my account. I automatically checked my account....plenty of $ and no charge was made. We walked out to the car and discussed how no money was taken out so hubby walked back in to make sure all was well....her manager told my husband she was wondering why we walked the bill...I mean really? Took 15 minutes to pay a 17$ bill with an ignorant in trained employee.
Placed an online order for pickup by mistake, meant to place it for delivery. Whoever I spoke with on the phone was happy to help fix it for me. I was honestly surprised at how nice he was, and how eager to help he was. Please give whoever was working the phones around 10:30 on Friday, 7/6 my kudos.
Two months ago we went in and never got waited on and there were only two other families eating, two weeks ago we finally went again and they totally messed up our order and the pizza was burnt tooYesterday afternoon we tried it for the third time and they messed up our order again so they made us another pizza and gave it to us for free. Probably wont go back again because three strikes youre out.
Ordered online , said 15-20 min pick up time. Got in drive thru they said to pull around in parking lot and they will bring food out....AN HOUR later....still no food. My husband went inside. They were too busy to talk to him. So I called and asked if order was ready. Gentlemen on phone said it hasn’t been made it, it will be ANOTHER HOUR. He said computers were down and they are slammed. Told him to refund us. If computers are down then they need to TELL customers there is a TWO HOUR wait time before we waste our time. Ridiculous.
Food is usually pretty good. Never seem to quite get a special request order like extra marinara sauce ect. right on our orders. Also, if going during the lunch buffet, hope you like 70s rock bc its always playing, loudly and eventually becomes overwhelming to talk over, or just to just sit and eat your food. 70s rock is fine, just fyi, but theres a time and place....even just turning the volume down would help tremendously. Which have asked before and manager never seemed to get around to it @ least while we were still there.
What a difference when compared to Springtown it was like night and dayManager came out after my pizza was ready asked me if the pizza was just the way I want it.I asked if this location was owned by the same franchise owner and they said no it is a different owner I am not surprisedDefinitely what a Saturday night pizza buying experience should be
On February 24th the place was packed, I saw management running around helping the customers including myself and the servers worked together perfectly there is nothing more you could ask for better service. Food was excellent, even though there was a little bit of a wait... that is to be expected Im shocked over how many negative reviews there are, because there isnt a perfect service when the restaurant is clearly busy.
Every time I go to Pizza Hut in Azle I do say that Im not ever going back again. Ill give them chance after chance and I still come to the same conclusion that the money I paid for the meal I just ate was not worth it I do think the last trip that I made to Pizza Hut in Azle was my last. I cannot seem to get a pizza there that is not overcooked
Total reviews rating 4
199 Reviews for Pizza Hut 2023:
Review №1
2022-05-15The best Pizza ever. The waitperson (Morgan) was SUPER nice and friendly, definitely a delightful person. So full of fun and joy. I just hope I remembered her name. The pizza was HOT and delicious, Highly appreciate! A+++++++
Review №2
2022-03-20Ive only been to this location once as dine in, but was pleasantly surprised. I think a young blonde lady named Morgan was our server and she was very nice and a good server. Food was super fresh and really good. I wish they delivered to Pelican Bay. Nice dining area.
Review №3
2022-04-09This my place to come for salads and chicken. We dont eat as much pizza anymore. The people working here are always friendly and ready to take your order. I always walk away from here with a smile. Best place place to get a salad to go, just FYI...
Review №4
2022-07-11Pizza & wings are good. Just wished they had a few more sauces like wing stop. Morgan was so nice and bubbly. She kept the drinks full.
Review №5
2022-06-26It was the worst experience ever at this location. The manager was YELLING at all of her employees in front of customers. Belittling them, making the environment hostile. No TVs we on and I sat at the counter for 20 min watching, no one greeted me or my 8 yr old son. The manager walked by me twice and never asked me what I needed. I wanted to have a beer and my son wanted a coke, but no one ever asked us if they could help us. The other employees were so confused as to why the manager was telling like she was, keeping them from doing there job properly. Giving a 2 just cause the employees were great when you could finally get them pulled away from the constant belittling
Review №6
2022-06-14The Manager there Dixie Lawson is such a pleasure. Great ambiance and the food was awesome. Highly recommended if youre in the area.
Review №7
2022-05-20Tried to order delivery from the store in Azle tx to Westbay Marina 3.1 miles away. The employee told me they do not deliver out here........3 miles away!!!!!!!!! Was going to order 3 large specialty pizzas, wings and cheese bread. They lost out. This store will never get my business.
Review №8
2022-05-28I just wanted a hand tossed pepperoni and jalapeno pizza. Got it back home and it was only half covered with toppings, and barely at that. The kind of pizza i would expect from cicis, NOT pizza hut. Dont know what changed but i feel like i got taken for the price i paid. I dont think ill be back.
Review №9
2022-05-01Friendly staff. Great service, not a huge fan of Pizza hut pizza but we will be back again because of how well the staff treats their customers.
Review №10
2022-06-21The food was good but 2 roaches fell from the ceiling one landing on the table and one fell on my arm. Not sure if Ill watt there again.