In-store shopping
Yes
Pro Audio in El Paso
Categories
Location on the map
El Paso, El Paso County, Texas, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Phone: +1 915-757-0404
Site: http://proaudioelp.com/
Site: http://proaudioelp.com/
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:Closed
Pro Audio in other cities:
Comments (75)
They do their job alright and are slightly overpriced. Employees get mad if you think they did something wrong or suggest something. (Edit) After taking in once already the problem was not fixed at all, hopefully this 2nd visit will be my last one. Good quality merchandise but seems like poor installment.
So I went to them on Oct 31st to get a system installed in my suv. On nov 1st my car wouldnt start or crank. I took it to a repair shop not thinking it had anything to do do with my system. After months of the repair shop trying to figure out what happened to my car they found out that they tapped my amp into a 5v ignition wire when the amp needs 12 volts and it shorted out some wiring to my bcm and the fuse block under the dash which they also tapped into wrong. So because of their shoddy work I have been without a car for almost 6 months. Thankfully the repair shop figured it out, repaired the shorted out wiring and disconnected all the mess this place charged me $375 for. I will NEVER go back here or ever recommend this place again!!!!
A little over priced. But the tint job is decent. Recommend you clean your door panels after since they leave water/soap streaks after the installation. The tech could easily avoid this by setting a towel on the door panel. Or wiping down after he is done.
Took my 2004 Tahoe up there and literally theyre super quick took 2 hours to do my Radio installation, wiring, my amp work, subwoofers and all 4 door speakers. Theyre super professional and will make sure your ride has great sound I love mine I think the guy who installed mine was Rene
This place is the worst. The owner has a communication problem and then blamed me for not knowing what was going on. He went as far as telling me that I had no common sense. Then once I thought it was all over, I had to go back there because my subwoofer wasn’t operating properly. This dude told me it was my problem! I told him, nope, this is our problem. It gets worst but this is already too long. Long story longer, I will be reporting this business to the BBB. If he treated a disabled Vet this way, he can do it to anyone.
After a long run-around trying to find someplace that would run the power wiring from my new ham radio through my cars firewall to my battery, I was was referred to Pro Audio. Alex got my car in the garage within minutes of my arrival and his crew had the job done professionally and in a reasonable amount of time while I waited.
Had problems with the after market rear viewing camera. Found Pro Audio who were able to repair my camera. I didn’t have much time and thankfully Alex took care of me. Pushed my vehicle to the front and repaired it in less than a hour. This crew has amazing customer care. Thanks Alex.
Dishonest wrapped the hood on my clean 135i and broke one hood sprayer said it was hanging off not possible. no big deal I have money easy fix but he lied about it. I wont be coming back
Price was 95. Warranty no good. Scratched tint on one side and when i open my windows is flapingTook to get repair and guy got mad.Dont recomend.Had another vehicle before and left allllllllot of air bubles.
Horrible Customer Service by the guy. I go one day they give me 1 price next day they try and add additional charges. They schedual me for a day and time, then say its to late. Do not recommend.
Probably the best prices for quality services. I have had done tint, car ac repair and auto electronics installations at this place. The people are very polite and work hard. I really recommend this place for any of the services they offer.
I needed a car key replacement with chip and guy says 300 Dollars when hassle free lock and key said 100 dollars. He had a smile on his face as he tried to scam me.
Great service quality work didnt buble very professional and the owner is nice guy very good Ill be sure to go back!!
Called and asked a few questions and got hung up on mid sentence. decided to go to he store and ask him to splice a wire for me which takes 2mins and i told him to charge me $10 or more I’d he had to. He said he didn’t have time for me. I said you don’t have 2mins for me? He said no and went to the next customer to help them out.
Customer service is great. They explained every item in detail, and they are willing to assist you in anyway possible.
Terrible business. Do not go here.
These guys are terrific they fixed my car stereo so well that I went and had a DVD radio put in my semi truck and it works great! They even fixed up some of my bad electrical wiring on the truck.
This guy is horrible. Sold me a dream like the devil. Took my truck and he had it for five hours. He thought I was gonna sit home and wait on a call. Went there he was moving my truck in and out to do other vehicles. He got angry and so did I. He is a fake and he is prejudice.
I purchased an Alpine 1200 w-1000 rms amp, a bass knob and Alpine tweeters from here but I had an Alpine SWR-12D4 subwoofer that I purchased the week prior from another audio store. I had Pro Audio install the bass knob, tweeters and amp (the 4 gauge wiring and sub enclosed in a vented box was installed the week before by Pacific Audio) along with a few other non-electronic items. I smelled plastic burning the first day after the install and returned the next day. The shop owner, Alex, opened my trunk to find the sub smoking, that sub had blown. Alex explained that the amp he had suggested was the correct power and there was no reason the amp or installation was faulty. He charged me the price I paid for the sub, he said the sub was defective, and installed another Alpine sub that blew the same night after I left his shop. The next day I returned and Alex wanted to trade out the speaker for a Kicker CVR 12, which is much weaker than the Alpine, but while he was still testing out the stereo the sub starting smoking. Alex finally listened to my suggestion that the amp was causing the problem and agreed to switch out the amp. He temporarily put a PlanetAudio 1000w amp, which comes with a bass knob, in my car until the following Monday. I was told I could pick any amp I wanted and would not have to pay anything extra for it nor would I have to pay for the sub. Well Monday comes and Alex tells me he does not have a 1600w Hifonics amp (the amp I asked for the previous day) but has a Hifonics Zeus1200w-600rms which comes with a bass knob. I was not able to be refunded the cost of the bass knob I purchased nor did I receive the difference from the cheaper amp I was given. $75 for a MTX bass knob, $220 Alpine Amp, $75 Alpine tweeters and $75 labor. I constantly told Alex not to turn the stereo volume past 25 because I would never listen to it that loudly but every time he wanted me to hear the system he turned the volume up way past 35. In the end, this blew my tweeters so now I have an amp thats as powerful as the amp I had installed before walking into his shop, no tweeters and bass knob thats paid for but not in my possession. I would not recommend any Active duty soldier spend money in the establishment. I am trying to receive a refund through the finance company-Simple Finance-because I still spent the cash to purchase new tweeters and a new amp.
Staff was very friendly and extremely informative. They were very knowledgeable on the products that they carry.
Our car windows still have bubbles. And they covered corners with a black marker.
Do not come here they scheduled my appointment. My appointment day came and they completely forgot about me. Bad customer service so I just left. Don’t waste your time!!
Great work! Excellent customer service and prices. Owner is very knowledgeable and has a great attitude. Will definitely go back.
Got an install kit for a stereo and it did not come with the right bracket for my new stereo. Call and asked if i can return it because it is not useful to me anymore and was told that because it was opened i cannot return it. Kuddos that they at least had something in stock but they need to rethink their return policy.
The young lady that attended to my window tint is very nice .... great costumer service ... the window tint looks good
Horrible place, did a horrible wrap job and the owner is rude. Best bet take it somewhere else. Even screwed up my buddies Lights and sound system. STAY FAR AWAY
My tint came out awesome and a lifetime guarantee friendly service definitely going back to put Tv screens in my ride!
If you have an android radio dont bring it here because they are to scared to work with it. And wont tell you that on the phone when you ask. Thanks for wasting my time
DONT GO!!!!!!! If I can put 0 I will, this people do whatever they want, I explained that I wanted 20% tint in the sides and in the back, they put 35% in the sides and 20% in the back like WTF! Then they dont want to fix it.
The workers do their job really good but the owner is really arrogant
Most unreliable place to go, owner was extremely rude and dont take care of everyone the same... regretted going there.
Had both my vehicles windows tinted here. Great service, quick and professional work.
Car lock smith also. Had granddaughter car ignition would not turn on the car engine. They fixed the problem .
The Tint I got installed there purpled right after the 3 year warranty. How convenient right?
After the last time in was here great service. Am in back to get tint and new radio.
They are a but pricey but they do an awesome job.
They were very fast and they did great work! They were very friendly! I recommend !
Great place to get tint done on any ride. I recommend these guys
Excellent service quality items speedy installation
They fid a good job tinting my car windows
Pleased with the work, got my windows tinted for a good price.
Great people and the stripes on my car came out great!!!
Unprofessional and not military friendly.. wouldn’t recommend.
Bad experience, staff dont really care about customers
Made my ride stand out 100
High quality work on tint, vinyl and car audio
Unsatisfied with their services all together very unprofessional and will never receive my return
I called to ask a question and was hung up on. Very rude customer service.
Great prices, lightning fast install!!
Tinted my windows and turned purple after a Year.
Great people and very friendly
Great place, I would recommend this place to anyone!
GREAT SERVICE, AND PRICES
Great n very professional staff, Thanks
Good, but expensive as hell.
Great window tinting place
Courteous and responsible people
Swell
Great service..
Poor
Kind of pricey
Professional
Bad work. Despot who answers the phone
This very good, very good work
No idea
Total reviews rating 3.6
75 Reviews for Pro Audio 2023:
Review №1
2022-03-02Calling around to get a vehicle wrap for my business on a 2022 Chevy Silverado 2500 HD diesel truck. And an 18‘ x 7 1/2‘ enclosed trailer on both sides. I gave them the information of what I wanted and they are about double the price of anyone else in the Tri-County area. When I mentioned can you please give me a breakdown because you’re about double the price, and they get rudely respond I will remember you get what you pay for. I said why don’t you tell me what I’m paying for to include what type of material you’re using, what’s the warranty on your products, what’s the sunlight hitting angle guarantee versus the time frame for fading. In the guy got to an attitude and said I was about to tell you but you didn’t let me speech. I’ll go ahead and take my five to $10,000 worth of business elsewhere.
Review №2
2022-03-27Best service had an issue with my alarm key fob that had purchased the owner inspected the key fob and said it was defective replaced the key fob with no hesitation thanks😃
Review №3
2022-03-26Great customer service. I came in with a problem with my wiring of my sub and they were willing and able to help me out and explaining what the root of the problem was.
Review №4
2021-11-30I like they use a computer to make the cuts. All cuts come out perfect. They took an hour or so to do all windows in my Tahoe. Very polite and professional. Please go with ceramic tint. 100% recommended.
Review №5
2018-10-13Finding a place to tint your vehicle’s windows in El Paso is like finding a chick at EPTX club, they’re all over the place. So if your like me and don’t want just any lady then go to Pro Audio on Dyer in the North East. I went with the high end ceramic tint with lifetime nationwide warranty. They put 35% on front two windows and 5% aka limo tint on the back three. Doing so cost me $280 and tax free for military and it took just under two hours to do. Highly recommended professional staff and high quality work. Thank you for hooking up my 2013 Infiniti G37 xSedan AWD!
Review №6
2021-12-11I take all my vehicles for tint there. Each time Ive gotten T-boned and needed another vehicle due to front chi drivers. No complaints, tint always held up. Due to inflation the price has jumped up $80-$90, $130-for my newest vehicle.
Review №7
2022-01-26Just got my windows tinted on my acura, and already has bubbles. Very sloppy job. stay away
Review №8
2021-12-11Had several different things done here and having problems with everything. Decals faded and peeling stereo installation is giving us electrical problems. Customer service is non existent!
Review №9
2021-04-25This business is not military friendly at all. Does not know what they are doing. They will damage your car and no say anything. They will not treat you with respect or value for the money you are paying, I ended cancelling everything with them. No recommended, dont go there.
Review №10
2021-02-17Did beautiful lighting on my wheels. I will be back to put chrome wrap which they do next on my car!! I went back cause I had a problem and the owner redid my light on my wheels without charging me. The problem was clearly mine cause I wanted it wired to battery which I shouldn’t but in the end he was right and re did what he first had done for me with no problems!