Kerbside pickup
Yes
Pro Desk at The Home Depot in Lancaster
Categories
Location on the map
Lancaster, Dallas County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Offerings
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Credit cards
Yes
Phone: +1 972-274-8402
Site: https://www.homedepot.com/l/Lanc...
Site: https://www.homedepot.com/l/Lanc...
Opening hours
- Monday:6AM–6PM
- Tuesday:6AM–6PM
- Wednesday:6AM–6PM
- Thursday:6AM–6PM
- Friday:6AM–6PM
- Saturday:6AM–6PM
- Sunday:Closed
Pro Desk at The Home Depot in other cities:
Comments (76)
This last visit wasnt great. Two cashiers had trouble with their registers. I used the self checkout with no problems. Sometimes it seems that they arent needed.
I cantbelieve that my wife military service is not honored at this location. I showed my ID and my wifes DD214 and was denied a military discount. Just anothers big corporate business that cares for the little mans money but not the little man. I find it sicking that the government and most corporate business are progressing but the citizen is not.
Horrible service Ive ever experienced in my life, kept being misguided and just couldnt give 100% customer service just god awful
There were 4 rep behind the desk, and no one acknowledged me. I had to get their attention. Its hot, the masks are uncomfortable and for me I wanted to get in and it. No apologies or anything. Not good customer service.
Martini at the color matching desk did a great job, we had a complicated paint/color match and he stuck with us and had patience, and after 2 hrs got us an exact match for fence stain! Great guy, good work ethic!
Terrible, lady at the checkout expected me to know what size and price of an item, it didnt have any ticket on item, told her I dont work here, how am I suppose to know what it is!!
Really bad service Ill ask 3 different workers if they have any multi tool in stock and they said no we dont so I keep look for it until I found it by my self
The people on customer service dont help when we go to pick up and not respecting the line call people behind me only is a friend or family
Since this pandemic of COV-19 the customer service has been above average I dont know if it the safety or they trying to get the customers out fast and efficiently but I love it!!
Been in the store now almost 30 minutes, still waiting on Jorge the manager to come to isle 16. All of these folks need to be trained and or fired starting with management.
Good customer service on this locationAll in order, the self check out employee was very helpful.
It was very slow and the gun at the register kept on malfunctioning. However the paint department associates were excellent.
Is the Hispanic lady at the pro desk slow? Takes a break midway through a phone sale wasting our time expect to be there an hour trying to check out a few items.
The Home Depot on Wheatland Road in Dallas Texas is always out of stuff I recommend going to the Home Depot in Lancaster Texas I swear there youll be in and out
I have shopped at home depot for many, many years. I have never been to a more poorly managed store, period. Ill drive twice as far to avoid this location.
Good to shop Home Depict and have personnel that knows the parts they are trying to help you fix your problem.
Took forever to get someone to help me. (Very helpful and resolved my issue when they did finally get there; EXCELLENT JOB JESUS!)
Ms Stephanie Was Very Polite and Helpful, Excellent Customer Service.
In order for h/d honer any military ID THE OWNER of the ID need or have to be present at the moment or times of any purchasing !
Couldnt really help me with what I was needing. The young girl wasnt knowledgeable in what I was needing,but other than that she helped me as much as she could.
They are very much appreciated as I know Nothing about screws and bolts
No1 knows anything no help
The ladys were nice and very helpful
Should not offer curbside pickup when you wont bring it out.
Great customer service very helpful..
Customer service was great!
No comment my star tell you everything. And thats because I had to press on one to type SMH.
Very helpful and efficient getting in and out
Love home depot they have everything
Great people, good prices 👏
Had what I needed to get the job done.
Always a great place with helping associates
A little dirty but was able to find my things
Always a pleasure shopping at The Home Depot...
Andrea Pineda was very helpful!😁
Hazel in the appliance section was great
Amazing, was helped with everything I needed help with.
Not much of any help in that store!
Very good got great help
Customer service was great
Great customer service
Good place to shop
Very busy the stock is wrong
Good place to shop
Good service friendly people
Took to long to help at the register
Easy to find what I needed
My go to
Good Customer Service
Friendly helpful staff
Good experience
Staff is friendly as always
Always packed of people
Excellent service!!!!
Very professional.
Exelent
It was ok
Exelent service
Pretty good
Perfect
Although they did not resolve my question, the person was helpful and honest
Friendly staff personal
You always find what you need
👍
👌
Okay
Total reviews rating 4.1
76 Reviews for Pro Desk at The Home Depot 2023:
Review №1
2022-02-01In store for 30 min could not find a single employee to help me so i left. Not even any emoyees at the registers. All self checkout. Almost as if the emoyees open the store and then raced to the back before any customers saw them. I was in the garden, main store and lumber area. Not a single employee to be spotted.
Review №2
2020-06-16Everyone with the exception of Jason the manager ( I believe that was his name) Needs to attend a basic 101 class on how to provide excellent customer service. I have never meant so many put out, unhelpful, attitude given, and just flat rude employees at any other Home Depot ever. I seriously thought about cancelling my credit card over a visit before. Its just not a pleasant experience and especially when spending a good amount of money with them.My experience yesterday was I went in knowing exactly what I was buying and how many they showed in stock. So Im unable to locate one item and ask if someone can be called to help. The man was put out just to have to walk over to the department. I explain Im looking for this item & wanted to verify where the item would be due to I couldnt find it. His responds was I dont think we have those here, Ive never seen them. His body language said everything and his response was he wasnt going out of his way. Just hire and train your people customer service skills teach them that money spent by customers effects the company as a whole and over all any compensation from the company. I mean I walked out spending $365 on my visit and if I would have listened to the tool department employee it would have been zero.
Review №3
2021-02-18This store has a large customer base because they stay well stocked. Even now during a historical winter storm which has left thousands without power and heat and water , this HOME DEPOT has the plumbing supplies you need to repair your busted water line at 3:30 pm. Im really impressed! The associates also were very friendly and happy to assist despite having to deal with people many times agitated and frustrated from doing plumbing in the coldest weather that Texas has seen in a century. Well done 5 stars 4 sure!!!!
Review №4
2021-05-10How can I do a 0 star review? or negative 5 stars??the costumer service is HORRIBLE!! IM TRYING TO ORDERE A CARPER AND NOT DRIVE 2 HOURS AWAY. BUT THEY HANG UP ON ME ALL THE TIME I CALL
Review №5
2020-07-19It’s very difficult to find someone to help. Curbside pickup is basically non existent because they don’t come out to give you your order. Waited over an hour at curbside after checking in online and by text and there was no one. Called several times to the stores customer service and pro desk and there was no answer. The service at this Home depot is terrible compared to any other Home Depot in DFW.
Review №6
2020-09-09The service was very good overall but the staff was somewhat distracted. The item that I wanted to pickup was visible to me but I had to wait for the staff to find a cart to take my item to my vehicle. I had a 1pm pickup time.
Review №7
2021-06-28Everytime I come to this Home Depot cant ever find anyone to ever assist, lines are long ,never have anything . __ l start going back to the Waxahachie one.
Review №8
2021-01-18JXM2411 was the best! I have been going to Home Depot for decades, and by far, he is the BEST store associate that I have EVER come in contact with... EVER!
Review №9
2021-04-02Home Depot needs to train some employees on where things are, I asked 4 different employees where the replacement batteries were for a riding lawnmower, one said they did not sell them separately, 2 said isle 42 where the lawnmower accessories were and finally one told me they were in the tool rental department.
Review №10
2020-09-20Extremely rude cashier lady, watchu want was her way of responding to us, everyone there needs to be fired. Terrible customer service, waited about 45 minutes for no one to show up and help us.