Wheelchair-accessible entrance
Yes
Public Storage in Keller
Categories
Location on the map
Keller, Tarrant County, Texas, US
Accessibility
Phone: +1 817-854-3730
Site: https://www.publicstorage.com/se...
Site: https://www.publicstorage.com/se...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
Public Storage in other cities:
Comments (199)
Diana was awesome. Really great customer service. Highly recommend public storage of Keller-Haslet.
Came here in a tow truck to get a customer unstuck and the employee refused to let me out since I didnt have the gate code. Very unprofessional.
That just changed owners does not seem to b as good dont know yet on site help is great she really goes out of her way to help you
Massive complex covered parking uncovered parking climate control you name it they have it nice service as well.
Diane and Lashonda are wonderful....process was quick and smooth👍🏾
Becky Stringer went out of her way to ensure I was completely satisfied with my rental experience. It’s employees like Becky that make your company a success. Please recognize Becky for her exceptional customer service skills and a job well done. Thanks a million Becky.Regards,G P
Becky had great customer service and got us a good deal on our units!
Not even a star. I am very disappointed 😞 with their services and fake promises.I rented for a month and during signing the lease, they told me that I can extend few days with a pro-rate (not whole month rate).Now, just called them and they changed there opinion and will charge me the whole month for renting 3 extra days only.Dont deal with them. Its a real scam.
We had a great experience with Becky getting our storage unit set up. It was a seamless process and we didn’t even have to stop at the office to get set up. I set up everything in my pjs at home on Saturday morning and we were moving our stuff in before noon the same day! Very pleased. My parents stored their boat and RV here as well and they were super happy with the service. The place is secure as well which gives us piece of mind!
Lashanda was very helpful and showed me options to meet my needs.
Thank you so much to ** Diana and LaShonda at 4874 Keller Hicks Road location!
Diana was so helpful! It’s also so convenient and everyone’s friendly and accommodating.
Absolute awesome service both days I stopped in. First day to reserve very pleasant employee to work with. Upon confirmation check-in, Becky was very knowledgeable and so much a pleasure to work with compared to my previous dealings at UHaul I am moving from!Both employees above and beyond!!!
Very pleased with the All Storage staff and service. Becky was able to get us all setup very quickly. She was very helpful with recommendations on a lock for the unit and explained the terms of contract very well. Weve used your facility on a number of occassions and I am sure will continue to do so in the future too!
GM Diana and stuff are unbelievably courteous and helpful!
Chellsie was awesome. I had to store my daughters car for the summer. She’s a student up there at KCBC and we don’t really know where a lot things are. She made it quick and easy, had a great attitude, and was sweet as pie. As of now I would definitely recommend this facility and would use them again.
This was an All Storage before being bought out by Public Storage. They now charge tax for renting a space......which is not normal in TX. We, along with dozens of others have pulled our belongings out and said no more. I wouldnt recommend them as it appears they are not familiar with the states business practices.
As always the staff are super friendly and helpful, the facility is clean and maintained. We currently rent 2 storage units as well as RV covered parking and will continue to do business.
I have used this storage facility 5 times. I stored my stuff in it when I had my house built. Then again when I had to store my boat 3 times. Now again because I put my house on the market. They have the best prices for the units and they have a grace period for their due date other storage places do not have. I have never been late either as they always call me to remind me and if I need an extension to pay, they have always granted me what I need. Their staff is always friendly and some times funny. It is a joy going in to talk with them when I need to. I highly recommend them.
I stored my boat here last summer and the service and units were great! I felt that the units were safe for my belongings as well. I have been helped by both Becky and Whitney and both have been fantastic to work with. Would highly recommend this place
Quick and easy to get started, no hassles. They have a very large facility with multiple options for storing just about anything. They have both covered and uncovered RV/Boat/Vehicle storage at very competitive prices. Very responsive to email, text, or phone call. The business office is open on Sundays, which is nice.
I am glad I stopped here when I needed a storage unit! I needed a small/medium sized climate-controlled unit, and the prices they offered were outstanding. Caitlin made sure I was happy with my selection, showing me units of different sizes and locations until I found just the right one. Very happy with their customer service!
Been renting here for almost ten years and all has been wonderful until today!Amy was putting new trash bags in baskets and clearly was not happy I wanted to pay my bill. She was yelling across the counter at me when I asked her about the invoice and abruptly said “If you don’t like it call my manager!” I was merely asking why the total on the bill was twice what my rent due is on a monthly basis when I was paid in full?!?I can’t complain. 10 good years here. They just need to get rid of Amy, frightful experience!
I reserved my unit online and Ashley was wonderful when I went in to complete my rental. We needed a unit close to the front for a moving truck to come in, and Ashley accommodated my request with the perfect unit. She was very friendly and professional, and she made the rental process go very smoothly. These are clean units with super easy access.
Becky was the absolute best. After a 14 hour drive towing the boat home, the last thing I wanted to do was search for a place to park it. She was helpful, showed me a couple options, and I had my perfect spot within an hour. Thanks Becky!
This is the absolute worst storage facility EVER!!!! We currently lease 3 spots and pay this place about 600 per month. Someone was able to go online, rent a space, and was granted an access code....just like that! They drove into All Storage on Saturday at 4:15, hooked up our travel trailer and took it! In the process they side-swiped the trailer next to us. I was called by All storage on Sunday and accused of damaging our neighbors trailer, instead, it was stolen! This trailer is 36 feet long, it’s a keystone sprinter....please be on the lookout and get your things out of All storage! They pride themselves on 24/7 surveillance and manager that lives on site! It’s BS! And they are not responsible for anything according to them. They just take our money and invite the thieves to come on in and take their pick! I am so disgusted!And the response below is completely false! This isn’t the first time this has happened at All-storage! Beware! The contract that you sign with them should simply say.....PARK AT YOUR OWN RISK! Because your things are not safe here! Actually, all the loser thieves know that All-Storage an easy score for them!
We had a very positive experience renting a covered parking space for our travel trailer with All Storage Keller Haslet and All Storage Wall-Price. Whitney, Becky and Caitlin were very helpful. When we looked at our spot after signing the lease at the Keller Haslet location we found that someone parked their car 3.5’ into our spot, which wouldn’t allow us enough room for our travel trailer. Becky was able to find us a covered spot at Wall Price that was a little larger and was able to give us the same rate for the inconvenience. Caitlin at the Wall-Price location was able to finish our lease over the phone 10 minutes before they closed. We are very appreciative and thankful of everyone’s help.
Becky assisted me over the phone with all the details and payment needed to secure my storage unit. She was very professional and nice! The whole process was very quick and easy!
I have rented from them for 7 years. Then didn’t need a spot. But recently needed to sign up again. They found me a covered spot right away and held on to it until I was able by to see it. Very friendly. Quick sign up And easy.
Our storage unit flooded because of burst pipes from the freeze. I know this isnt their fault but the could have been here helping people. Becky was so kind and helpful, but Mat wouldnt give us more that 10 boxes total for a 12.5x30 unite that was full of boxes and antique furniture. He should have been up here dealing with the irrqte customers and not let Becky to deal with this. They closed the office at 6 which means no where to go to the bathroom no where to warm up. Matt is a terrible manager all around. When your customers suffer such a loss it would be nice if the manager was here to offer a warm place hot coffee and a bathroom.
Becky was very helpful and communicated everything perfect to me about my new rental unit. I recommend coming here and the facility is well kept and clean! Thank you!
Very pleased with their service, very pleasant people and easy to do business with. I would recommend them to anyone. I stored my van conversion RV for a few months.
Wasnt looking forward to putting my boat in storage but when I got there Catlin and Chloe made the process easy. They help get the right place for me so no worries. Prices competatively priced, and lots of cameras, would easily recommend.
A better storage experience is not just a slogan! Jennifer and Becky are extremely helpful and will meet your storage needs whatever they may be. Ask for them by name. I highly recommend All Storage@Keller Haslet. Ive tried quite a few in the area theyre one of the best.
Kaitlyn was very professional, and helpful. She got me set up with a unit very quickly. She was very sweet to my little one, and overall went above and beyond to make sure I had a great experience renting a unit.
We had to change the rented location due to the tight corners on the hallway. We found a unit outside that had no hallways or tight corners, but then the lady at the front desk stated we would lose our first month free rent. I was very unhappy about losing the first month free rent. I have been renting with All. Storage for some time now 4 years now and this was very dissatisfying. Would you like the opportunity to correct this?
There are two things that set a storage facility apart: the location and the staff. This one offers a great location and fantastic staff. They are very helpful and professional. They made the sign up and move in process as easy as possible working with me every step of the way.
This All Storage is the best. Ashley went out of her way to give great customer service. She even made sure I was aware of all savings available to me. My storage was clean & ready to go. I highly recommend!
Easy to use website, plenty of storage in the size you need, units are clean, and the location has tons of security.Caitlin was fantastic! She was very pleasant, knowledgeable, helpful, and extremely quick and professional. She got me in-and-out in no time, answered all of my questions, and assisted me with the lease signing process.
Never have I seen such a friendly and attentive set of people who helped me get a storage for my boat. I was trying not to spend too much as I am in the process of selling the boat and they were so helpful in finding me just the spot for the lowest cost. Everything went so smoothly. I came out on a Thursday afternoon and moved in on Saturday.Would highly recommend for any of your storage needs
Awesome experience. Staff super friendly, helpful, and seemed to totally enjoy their jobs. Thx Becky and Kelly you both were great.
Ive been a customer since 2010. No issues with this facility, and always extremly helpful! I met with the manager, Caitlin today to find another spot for my RV and she didnt disappoint! She was so helpful and professional and found me just the right parking spot. Thank you Caitlin for your help today!
From the moment that I called and spoke with Ashley the experience could not have been more rewarding. She acknowledged that she had what I was looking for in a storage spot. Upon arrival she drove me around to look at a few spots and I decided on one. The entire experience was seamless and I would recommend o anyone.
I needed a place to store my boat, and Becky was a huge help. She got me into a space immediately, and was so nice and knowledgeable. This place and these people are awesome. I feel that my boat is safe and secure.
I give you a 10 for customer service. Katie (I hope that is her name) at the other site took care of me there so fast and professional. She didnt care if it was at her site, just making sure we got what we needed. She is EXCELLENT.. Our storage unit is perfect.
Becky was so nice & so helpful. She was very informative about all the questions I had. I was in and out super fast. She made the whole process easy. Definitely had a great first experience here.
I have been storing my 26 RV here for a little more than a year. Staff has been great and accommodating to my needs. Yes, the facility is large but the grounds are clean and the access easy. There are really two storage facilities. One is smaller with maybe 30 RV slots. This smaller facility has an RV dump station with fresh water. I have been storing my RV at the larger of the two facilities. I have been on a waiting list since I first got here to move to the smaller facility. The staff has honored my request and contacted each time a slot became available at the smaller facility. First time they called the slot offered was too small for my needs. The second time I got a slot that was just right. The monthly cost and dump station availability fits my needs perfect.Thank you All Storage Staff...
Transitioned from a full size unit into 2 mid size units. Jennifer and Caitlin made it super easy and had some good laughs. Happy to have my storage unit at this location. Highly recommend.
I just moved into my storage unit today, the unit is clean and nice. It’s a perfect size for my one bedroom apartment. The staff was super friendly and willing to answer any questions I had! Glad I found this storage location.
Came in on Saturday, had a great visit with the ladies in the office. They showed me 2 spaces and picked one and renting was easy.
..havent had any problems yet.keep up the good work P.S!
Customer service is the best. Chloe helped me with paperwork and showed me the storage unit to make sure it would work. This is the second time I’ve used this storage facility, it’s clean and I’ve had no problems with access or with the storage unit.
Marques was amazing I was stressed beyond believe. After moving out of an almost 5000 square-foot home and looking for storage facilities. This place was recommended to me by a girlfriend. Mark was unbelievable and the prices were 2 times lower than what I received from two other companies. I locked in the price and paid immediately . You would be STUPID if you went anywhere else.
Thank you for the great customer service!!
Becky was absolutely amazing!!! Super helpful and walked me through everything over the phone, which made it super convenient especially because weve been on the road for a few days now. Definitely check them out 😀
We have a unit here and have been very pleased. We spoke today with Ashley about downsizing the size of our unit. She was extremely helpful with both ideas and showing us a variety of choices to consider.
I have stored here since May of 2011 & its been great! The facility is well maintained & very clean. All the security cameras & monitors put my mind at ease that my belongings are safe. The staff has always been very knowledgeable & helpful & I would definitely recommend All Storage to anyone needing a storage rental.
Natalie was great! I didnt totally understand the charges, and she patiently explained it all to my much smarter wife over my cell phone. She also gave my father and I a tour, and was a pleasure to work with. Everyone was polite and professional.
Easy to navigate the property, but don’t get lost in the climate controlled building on the second floor. They need arrows on the floor and better signage.
I am very happy with Becky & Natalie’s professionalism in handling our booking ...actually all of the staff at All Storage... including Anthony at the Wall-Price-Keller facilityThey answered all our inquiries & accommodated our every need when we were traveling on the road & setting up storage for our RV... which is our 1st time. Thank you to all of you at both Wall-Price-Keller and K&K (Keller Haslet)
For a last minute arrangement, our servjce was subperd.The facility was very clean, and beautifully landscaped.Caitlin (the customer service rep) was very friendly, helpful, and polite.Thank you for giving us the opportunity to use your storage facility.
They were able to set everything up over the phone/email all at one time! She gave me directions on exactly what to do and how and everything was great!
Becky is supper awesome in managing the many tenants coming and going. Helping to find the perfect fit for everyone. She needs a raise!!! Thank you for your help Becky!
It’s a great facility - very secure. What’s makes this place standout is the service. I called on NYE, 30minutes before closing and Ashley got me what I needed. She was a pleasure to speak with and very knowledgeable!
Very poor customer service! Dishonest advertising: Giant Billboard on property states 50% off all Units for first 3 months, which they will not honor. Check of their website states same 50% off offer, emailed customer support and they were unable to ascertain exactly how or where it actually applies.Bait and switch tactics utilized to increase revenue as well. Asked for and was told a space was available in the size I needed. Walked the space, agreed to take it for the astronomical price requested and upon contract signage, oops our bad that was reserved earlier today. We have another one available in the same size with a different door setup for more money just over here. Come on now, very poor representation of how to do business professionally. Will NOT recommend this storage area.
Excellent Place for all your storage needs. They worked with my wife and I to find us the perfect storage unit to fit our needs. Highly recommend
Theyre open late enough and dont really mess with you much. Its perfect and up the street from me so super convenient for my trailer and toys.
Becky did an awesome job helping me find a unit that met my needs. Would highly recommend this location.
We rented a storage unit yesterday that we had reserved late last week. The check in was quick and easy. The price was fair and the unit was as advertised.
Whitney and Becky were amazing. Highly recommend this facility. They worked to help us find what would be the best fit for our needs. Thank you!
Kevin was great to work with! Very clean and safe storage unit. When I need a storage again I’ll be using them again!
Natalie was very helpful in helping me find a bigger unit that fit my needs. Prices are good, the facility is clean and secure.
Excellent service, super sweet staff, Becky Stringer was sweet and helpful and during the rental process while handling phone calls as well.
Don’t do itThis place is a joke they make you sign a contract and tell you they’re not responsible for anything and then they brag about their cameras and then they let people sign up online and come in and steal peoples $30,000 travel trailer!!! don’t ever leave your stuff there it’s not safe they let people sign up online and then they give people the combination to their gate don’t do it you’ve been warned
Ashley was very helpful and knowledgeable. She was a pleasure to work with when I recently rented a storage space for my RV.
Very clean facility, well kept units. Easy to use, friendly, convenient. Worst part of the location is occasionally getting stuck waiting for the train to pass. Other than that, great prices!
Sarah was very knowledgeable, polite, and patient with us as we found the storage unit to fit our needs. Facility was very clean and the price was fantastic! Thank you Sarah!
Decent storage and I like that I can drive up to my unit. I do wish they would have better pest control as I have seen a ton of ants and spiders crawling around and they dart in as soon as we open the door.
Very great experience so far, they were very thorough with the lease agreement to make sure we understood it and the staff was excellent and very courteous!
Love this place! Front desk staff is pro and always tries to find the best solution for any issue I have ever had. Ashley is SO pleasant to work with.
Easy in and out, best rates I could find and a helpful office staff. Sign up and termination were both very easy. No complaints.
Terrible. Their security is totally bogus and have had multiple break-ins and in every instance they have said that the video surveillance DVR has overwritten the data. And it was only a few days. Their technology is way out of date and there are multiple people that believe it is their employees that are stealing. Once your stuff goes missing, there is nothing that the police can do because there is no surveillance. I will update this here in a little bit with more information. My advice, go with someone elseThey dont work with the police to hand over the video (exvuse every time: video overwritten). They have little storage capacity, or theyre covering their a $$es because it is an internal problem... So your stuff gets stolen, chains and locks broken, and it is believed its their employees or contractors doing the theft... Stay FAR away!! Trust me.
Zero......All storage is by far one of the worst places to work, They have a district manager Rebecca Spooner Caday who is a real bully to all her employees. She fired my son for what she says is NOT having an “All Storage Attitude” Really? He worked for the company for over a year and was a great employee and followed all the rules. Never one complaint from a customer. If you look at the turnover rate for her district you will see its HUGE! I myself have contacted Rebecca’s boss Ryan Brown because they refuse to give him his last paycheck. I’m thinking they should check Texas Law first before they take things into their own hands. TWC investigates wage claims under the Texas Payday Law, Chapter 61 of the Texas Labor Code. Texas Payday Law covers all Texas business entities, regardless of size, except for public employers such as the federal government, the state or a political subdivision of the state. All persons who perform a service for compensation are considered employees, except for close relatives and independent contractors.Both employees and employers should be aware of the law so they will know their rights and responsibilities.Final WagesDelivery of final wages can be made by the methods listed above. If an employee is laid off, discharged, fired, or otherwise involuntarily separated from employment, the final pay is due within six (6) calendar days of discharge. If the employee quits, retires, resigns, or otherwise leaves employment voluntarily, the final pay is due on the next regularly-scheduled payday following the effective date of resignation.If an employee resigns or gives notice they will be resigning, there is no provision in the Payday Law requiring employers to continue to employ the person until the date they intended to resign or to pay them beyond time they actually work.An employee may be entitled to unused wages for fringe benefits (vacation, holiday, sick leave, parental leave or severance pay) only if the employer provides for these benefits in a written policy or agreementIf this is the way they are running their business I will NOT be a part of this as a customer nor will I recommend you do business with them. I have Closed my Storage Account and my son has filed a formal Complaint with Texas Unemployment Office.Rebecca Spooner Caday I hope and pray that you to get the help you need. I’m sorry your such an unhappy person and that you have to be such bully others. Seek counseling for the sake of others.Kind Regards,Machelle Mendoza
Been storing since 12/2012!Excellent service!Helpful staff!Clean units & restroom!Worth the cost in every way!
I had a reservation to store my RV. They just called me to say they gave it to someone else. I wanted a covered space for$170 per month. Now they are telling me I could have an enclosed space for $300.
Excellent storage facility. Secure, clean, organized, and the staff is always very helpful whether you are talking with them in-person or over the phone.
It’s a great space with good price. I just moved into Keller and I needed to keep my extra furnitures and items. I found this place.
Moving from out of state, which in itself is stressful, but Becky was very helpful and responsive. One less thing to worry about!
Great place-staff extremely helpful, all the way through process. Very informative. Feel sorry for staff, and inconvenienced myself, as internet seems to go down for them quite frequently. Need to upgrade!
Excellent customer service. Called and reserved a space on Sat. Went in on Sun. Katherine has all the paperwork ready. In and out in a few minutes.
First, AllStorage tried to UpSell by telling me there was only a BIGGER unit available than what I wanted. I didnt let them get away with that trick.During the summer I told AllStorage they keep the temperature higher than the 55-85 degree climate controlled range they specify. Their response was to remove the thermometers.Then the rent increases of 20% per year set in. 20% ? Absurd!Here it is summer again. Now they say the new temperature range goes up to 88.Im starting to wonder when they will remove the roof. Obviously Anything Goes at this circus. I would advise you to look elsewhere! Avoid AllStorage.
My trailer was stolen from the Keller location! Renters beware! False sense of security.. your stuff is not safe here.. and security gate is routinely left open...
Young lady on the phone did a very good job of helping me with options explaining everything in detail and was very nice and courteous.
All storage was great. I ran out of space in one of my units and they were quick to help me get into another unit. Thanks so much.Chris
Walked in to be greeted by Ashley’s smiling face. Great service , knowledgeable and helpful. Great little place for my molarhome!Drdeekayfree
Becky and Brandon are awesome. My favorite place to store treasure. Ten years great service at Keller!!
Catlin was very professional, courteous and helpful with the leasing process of our unit. I would recommend All Storage.
They raise their prices when they want to. Force you to have insurance on the contents. It took 3 years to fix a hole in the roof of my unit. Otherwise its OK, nothing to rave about.
Been there 10+ years. Have parked my trailer in a covered space and have had zero issues. Staff is friendly and courteous.
Called for a RV slot on Friday and the held until Sunday. Setting up account was simple and easy. Very friendly.
Super friendly customer service! Nice, clean facility in a convenient location :)
All Storage is great. They have excellent facilities, a friendly staff and security cameras everywhere. They also have a ton of storage options.
The service was great. The storage facility was nice and clean. Everyone friendly and helpful. I definitely recommend using their service.
No hassles if you call him and let him know youre going to be lateI ran off one weekend and forgot to lock it up and somebody locked it for me and came and unlocked it when they saw that I came to lock it a couple of days later.
Second time storing here. Always an easy process. Office is helpful and responds quickly to emails and calls. My first choice for clients.
Very clean and spacious storage.. Well organized and conveniently located with the right price..
Great people, great experience! This is not the first time I have rented here and Becky is one of the reasons.
Great personnel would highly recommend this place it is super clean Jennifer and Teresa are the greatest thank you for service
Excellent, very easy to reserve unit - we are relocating and have alot going on right now- this really helped for a smooth transition.
Becky was awesome she helped us figure out exactly what we need.
Ashley was so helpful in getting us set up with the right unit. Made the process easy and quick. Thanks Ashley!
Ashley was very helpful. Showed us all available spots to meet our needs and had us all taken care of.
Very professional and extremely helfpful. Made the moving experience very easy!!
Super nice and friendly service! By far the best place I found! Just started using them. But so far its been great
Very accommodating. Front staff is very kind and helpful. A great place to store our rv!
Great service and very helpful. They have a huge facility and many different storage options for what you need.
This place is awesome. Extremely great people to work with and the facility is 100% on point. Highly recommended!!!!
Great customer service! Very friendly and informative. Very big and clean facility with great prices!
Great facility, very accommodating and informative staff.
Customer service is fantastic and its easy fill out an application and affordable. I highly recommend.
Great staff, very helpful. Space was very clean and perfect for my needs!
Amazing and professional service at front desk! Tamara was very friendly and helpful. Great experience overall!
This place is amazing and has everything you need! Ashley was super helpful and showed us several options w/i our budget!
Katlyin made our trailer move in a really pleasant experience. Nice place to do business.
Katlyn and her team do a great job as I have used All Storage for several years.
Becky was amazing in assisting me with picking the right storage unit!
Becky made this signup experience fast and easy! Happy to be storing at this location
Have been renting here for several years and have been very happy with the service and location!
Great customer service very friendly and professional. Storage is neat and secure
Uncooperative with police and insurance regarding theft and damage to stored property. No review or presentation of security footage. Your stuff is NOT SAFE HERE.
You sent confidential information and a copy of the contract to the wrong person, did nothing when alerted to this fact and still have not rectified anything, including sending the request for feedback to (again) the wrong person.
Amazing service! Super fun people to work with!!Anthony was very helpful and made me laugh 😁
Very helpful and easy to work with. Nice unit and the price I paid made me happy.
We just rented an uncovered space today from Ashley! Fast service and affordable. Thanks 👍
This place is awesome and so helpful and the storage units are huge and wont make you break the bank
Thank you, Caitlin and Chloe!You guys made our moving experience easy!
Ashley was great to help me find the perfect storage unit! Thanks!
Initial setup was fast and easy. Very helpful customer service.
Wonderful service. Excellent and clean priceless. Caitlin is a rockstar.
Kaitlin and all staff excellent and accommodating. Facility clean and accesible.
Anthony did a wonderful job, was friendly, fast, informative, and efficient! Definitely recommend Keller Strage, ask for Anthony!
Chloe was great at helping me find the right unit!
Great customer service, clean convenient storage units!
Becky at Keller -Haslet was wonderful!! Service was very efficient and friendly.
So far it has been excellent and their customer service is stellar.
Mac was very helpful in the office with info, paperwork and showing me the facility!! Thank you...
Huge facility!! No problems or issues at all. I would rent again if needed.
Customer service by Jessica was excellent answered all my questions n was very frendlyGlad I picked this place .
Quick and easy to a storage unit. Caitlin was wonderful!
Anthony was great!!! Very patient and thorough! He was the Bestest!!!
Anthony helped a lot! Drove us around on the golf cart and sold us a great unit
Friendly good service, polite people need help finding what you need they are there
Great customer service. Ashley is very kind and helpful.
Becky is awesome! She made it easy.
Weve had a unit for a year. Great find.
Fast, prompt and professional service. Great product at a great price!
Anthony was great! Long term positive experience.
Great job of working with me on space and putting me on wait list.
Great customer service quick access and easy great location
The employees are very polite and accommodating and the property is well maintained.
The price/space is reasonable, but location is not my 1st choice.
This place is top notch, super clear lockers, easy access to 114 and 35.
Great customer service. Caitlin was a big help.
Thanks to Becky for a quick check in and a smooth transaction.
Becky provided great customer service!
Great customer service. Really spent time discussing our needs
Very friendly and helpful service.
Marquez and all were awesome! Very nice
Very understanding people. We will go back! Thanks for everything.
Very awesome place for my boat! covered and protected!
Was with them for years and ILL say they are wonderful.
This place takes every opportunity to raise prices.
Great so far! Competitive pricing.
Marquez and Jessica are awesome!!! Great customer service!!!
Good for storing things. My bosses use this place to store their stuff.
Convenient, safe, clean, and an excellent service staff.
Great Customer Service Experience. Super Helpful....
Great and efficient service from Anthony who was of great help.
Clean, organized, east-access, easy-process.
Best storages ever huge number cheapest
Nice place, some of the staff could use improvement.
Great service!
Awesome service never a problem. Goodpeople
Good place to store your items.
What a great experience and great please !
Friendly and professional. Went the extra mile.
Easy to set up
Super friendly and helpful.
Thank you Ashley for all the help.
Total reviews rating 4.5
199 Reviews for Public Storage 2023:
Review №1
2022-07-02I’ve been with All Storage for 9 years. Now that it’s changed to Public Storage it’s the worst. They changed the hours from 11PM to close at 9:00 PM. If you’re not out by 9, you’ll get a nasty text message at 7:30 the next morning. This doesn’t work for me to get my boat back before 9 pm. So I moved to a better storage place in Haslet.We notified Public Storage about the move but they have not cancelled the auto pay and are continuing to bill me. It’s nothing but a run around now with the automated system. The staff treat us like we’re nothing but a nuisance to have to deal with. I’ve taken my business elsewhere after 9 years at the same location. Buyer beware. There are better places with staff that will treat you like they appreciate your business.
Review №2
2022-07-18I paid 185 a month for a 15X25 climate controlled until I could fit my old truck and all of our stuff in for years. Downsized when it changed to Public and my bill has increased to 160 for 10x10. Absolute joke. Overpriced. Nonstop increases in the bill. Moving my stuff out as soon as I’m home. Crooks.
Review №3
2022-08-09Service was great! She was super detailed & helpful. We’ll use public storage from now on for all our storage needs.
Review №4
2022-08-22Diane is awesome! Helped me find a great spot for my RV and went above and beyond my expectations.
Review №5
2022-06-18Things have taken quite a turn for the worse since All Storage was acquired by Public Storage.Nothing against the lone person thats on the staff at the Keller-Haslet location, and Im not sure if shes still there anymore.All calls for service or billing questions go through automated attendants and then dump you to voicemail.After receiving strange additional charges on my credit card with no explanation as to what they were for, Ive spent days trying to reach someone to help me understand what I was billed for in addition to the unit monthly payments (I rent several units at this location).Nobody has returned my calls, and nobody is available at the office during business.Update:Office remodel is complete, and the office was staffed when I visited this Saturday.The new manager under glass was helpful and courteous.I inquired about the process of closing out all of my storage units after all three went up 30%.
Review №6
2022-06-24Diana was very helpful! I lost the keys to the lock on my unit and she helped me get the lock off, saving me a ton of money on a locksmith!
Review №7
2022-02-17This place was great as All Storage - absolutely awful as Public Storage. They changed the codes for entry/exit, didnt tell anyone, and when I asked the front desk attendant for help she acted like it was the biggest problem for her to explain the new codes. Horrible attitude. Canceled my unit on the spot and wont be back.
Review №8
2022-04-21Becky has taken care of me since day one of my experience with Public StorageI could not have asked for better service she is always smiling and has a great positive attitude about her companyShe has been very helpful in everything I need because of her I have 3 units with you even though I could find them cheaperI look forward to seeing her and her smile every time I go inJohn Hall
Review №9
2022-06-17Diana has been very helpful with the whole process and was very patient with taking us to different storages to show us what they look like
Review №10
2022-03-23All storage was sold to public storage and storage fees are now due on the first of the month... which is why theyre able to auction off storage units instead of having a place to store your stuff. Public storage makes more money from selling your storage than offering a reasonable date for storage fees. Would be better if they offered a 15th day of the month for fees to be due. Everything is high right now and storage fees being due on the first of the month is ridiculous! Most bills like power and mortgage are due on the first... so people are more likely to pay those bills rather than paying storage fees. Public Storage is a scam to steal your stuff and auction off your belongings and re-rent the storage spot and do the same to someone else. TAKE YOUR STUFF TO ANY OTHER COMPANY THAT ALLOWS YOU TO PAY ON ANY OTHER DAY THAN WHEN MOST BILLS ARE DUE!!!