Public Storage in Mckinney
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Mckinney, Collin County, Texas, US
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Site: https://www.publicstorage.com/se...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
Public Storage in other cities:
My wife and I are in the process of relocating from CA and needed a place to store our belongings until we find a permanent place to live. Latasha at Public Storage made it very easy to choose a suitable space for our things. She also offered great customer service to make the process as easy as possible. Thank you so much!
Where do I start. This staff is amazing. I love the fact that they care so much about their company and the ppl that are renting the units. My mother just moved out and he helped so much with everything from the beginning to the end. Yes, I would go back. Yes, I would rent again.
Kevin is a thief. He cut my lock on my unit. Claims I was in auction status. I wasn’t. I called corporate they stated my account has never been in auction status. He also lied and said I don’t have voicemail on my phone. But I have a voicemail from him stating he cut my lock. After several attempts to contact him. I finally spoke with him. He now claims my storage lock was cut in January but I’ve been to my storage several times since. What happen is he went through my until. He saw something he wanted. Now he’s trying to steal it. He is very unprofessional. Never in the building never answers the phone.
Sarah was super helpful. She helped us choose the right size unit, answered all of our questions, and got us all fixed up. We are happy with their facility, and our experience with Sarah let us know we’d made the right choice. Edit: We underestimated the amount of items we needed to store and needed to rent additional space. I attempted to do that on Saturday via the app and ended up reserving a unit at the wrong facility as well as somehow reserving two at this facility. But I later went to the office, and Sarah took care of everything for me to get it all cleared up.
I started my storage search online and was unable to complete the process. Lisa gave me call, set me a same day appointment to come in to complete my rental. When I arrived she was with another customer, she acknowledged me, told me she would be right with me. As soon as she was done with the previous customer she greeted me again, took me on a tour of the unit I would be renting. She helped me locate the best storage for me and my stuff. She was really great.
Sarah is awesome and keeps the cleanest property around. If you want a place where your belonging will feel safe and can have friendly interactions with the staff then this is the place. Between Sarah and Holly youll be taken care of and have a great experience. Bonus points if you bring Hot Tamales for Sarah too.
I’ve had a crazy experience trying to figure out how to figure out how to find the best Storage facility for me. I have been looking for quite a few days online trying to Google what would fit just right for all of my belongings and make sure that they would be safe.After finally feeling like I might have a little bit of information I decided to find one near the home that I was moving into, because I didn’t have much time to find something that will work.I was pleasantly met by a woman named Sarah! She was extremely informative and very patient with all of my questions. I’m pretty sure I had more questions than five or six people combined lol!After showing me several units I was able to grab two of the larger units that I needed and now I feel much better and save her with the decisions made! I will be very honest I wasn’t excited about this decision at all, and especially with the fact that I wasn’t sure that this was going to be something that was going to be saved for my belongings!If it wasn’t for Sarah I likely wouldn’t feel this comfortable moving into a storage facility but she has made this very comfortable or knowledgeable in this situation! I recommend Public Storage, ESPECIALLY this location a million times over! It is very clean and well taken care of and seems very safe and I do not worry about anything happening to my belongings!
I absolutely LOVE this Public Storage location. The facility is extremely clean, safe, and secure. The Property Manager Sarah is absolutely wonderful. Sarah is extremely knowledgeable and goes above and beyond in providing a wonderful customer experience. If I’m stopping by and she’s in the office I always drop in to say hello. If you’re looking for a storage facility in McKinney look no further. I’m telling everyone I know who needs storage to use Public Storage. I completed my lease online with no issues. I had a question and Sarah immediately responded and put my concerns at ease. Thank you Public Storage and Sarah for making my move stress free and pleasant! 🙂
I worked with Sarah in Frisco and she just restored in me my faith with this company. I had a bad prior experience however she made it right. So right that I’m staying. Thank you so much Sarah for representing your company with 5 stars as it should be for every employee. Keep up the good work!
This storage place is the most awesome storage place Ive used. They have great hours for accessing your unit, the price was unbeatable and amazing customer service. Sarah was exceptionally kind and knowledgeable. She was one of the first contacts we encountered during our move to Texas and gave a great first impression on us for the genuine people in the area.
Sarah is absolutely amazing, very professional, and friendly! She truly is a team player and knows how to provide excellent customer service. I was in a rush and needed to get the biggest storage quickly. When I arrived, she had everything set up. I was very impressed that she was patiently training Kelly while showing me my storage and explaining everything to me! Sarah got me the right size storage to fit all my furniture and called afterwards to make certain I was satisfied. I truly appreciate her attention to detail, respect for my time, courtesy, and professionalism!!!
Sarah was wonderful and she made getting a storage unit much easier than I expected. As soon as I walked in the door she was expecting me as we called prior to stopping in. She was very reliable and knew the answers to all my questions and she made the process very simple and quick. HIGHLY recommend anyone if they need storage for moving ect. Thanks to her, my moving experience will now be much easier. I recommend anyone to speak with Sarah if they stop in! 👍🏻
Sarah was so awesome! She is so friendly and easy to talk to, professional and knows her work inside and out. She knew immediately how to meet my needs within just a few seconds of talking to me, as if she were a friend of mine. I highly recommend this storage place and business. Ask for Sarah!
Sarah was amazingly helpful!! She showed us several different units, helped us compare prices and find the best deal. I’m very pleased with her customer service. On top of that, she’s always so friendly and cheerful when we see her when we stop by our unit. Highly recommend this place and Sarah in particular! She’ll help you too!
Sarah was amazing and Kelli was fabulous! Excellent customer service! Such a pleasure to do service with these young ladies. They were both so pleasant, accommodating and willing to help meet our needs in a speedy, flawless manner! I also wanted to mention the way they handled a rude customer prior to me with patience and grace!! So refreshing to know that true customer service still exists!!
Overall my experience setting up my first storage unit was easy and pleasant. The manager Sarah was very professional and informative. The value of the unit compared to other competitors in the area was great. The only complaint is some of the hidden fees for sign up. There is a one time admin fee and a one time lock fee, neither refundable, so expect an additional $40-50 at sign up.
The Facility is The Best Storage Center I have ever utilized for my Storage needs. The Security is top notch, so I feel very comfortable leaving my Items here for a Few Months.Sarah was very patient, and understanding of my specific needs during my time of transition. I recommend this facility.
So, I want to start off by saying that I have done business with Public Storage many different times over the years. My husband and I recently rented a storage unit within this facility back when the pandemic first started in late March/early April of 2020. This has been a very rough time for us and everyone else on this planet. However, I would like to take this opportunity to say a BIG BIG grateful thank you to the Manager, Sarah who works here. You have been a wonderful blessing to us from the word go. Seriously, she has been the most amazing, helpful, kind, as well as knowledgable person here, when it comes to any and ALL questions or concerns someone might have. Not to mention that she is always, always, always up beat, positive, and wearing a smile every time we see her. Bottom line folks... If youre in the market for a storage unit. Public Storage in Frisco, TX. Off of Custer Rd. Is definitely where you want to shop first. Thanks to Ms. Sarah and Public Storage once again. Love and light always
Sarah and Cheryl are amazing. The check-in process was fast and thorough. Sarah answered all of my questions and helped me make a decision on the best size for storage space. The property, buildings, elevators, and individual lockers are very secure. I highly recommend storing your valuables here.
I always get extremely stressed and anxious when I move. But Sarah from Public Storage on Custer completely turned this around. Her calm demeanor and thorough knowledge put me at ease when renting a storage unit. She was very informative and made the process quick and easy. I would highly recommend this place for all your storage needs!!
Moving is kind of a pain but my experience at this Public storage was excellent! I rented the unit during the pandemic and the online experience was seamless and very well done with all the right communication and information. The facility itself is clean and bright and the customer service was superb.Frankly, I would rather chew off my own leg than move again but I would certainly recommend this Public Storage to anyone needing some temporary storage space.
Sarah, the manager at this location , is sooooooooo AMAZING & HELPFUL AT ALL TIMES! She is sooooo sweet & ALWAYS willing to go beyond the call of duty to help her customers! It’s sooo Hard to come by GREAT CUSTOMER SERVICE these days but SARAH ALWAYS exceeds my expectations! I can’t say enough about this location and how great everyone who works there treats their customers!
I just want to start by saying I love this location, it is clean and safe. I am single mother and I moved my belongings in storage and moved out of state. I fell upon some hard times and thought I was going to lose all of my things. Sarah called me one day to talk about the balance of my account, I expressed to her my concerns and she told me she believed she could help me and that she would call me back. Sarah spoke to her regional manager and I am sure explained my situation, Sarah provided me options on how I could keep my belongings and pay off my balance. I love the experience I have had with Public Storage and wouldn’t store my belongings anywhere else and I really love the fact that Sarah went above and beyond to help me when she didnt have to. I am very pleased and when people say anything about needing storage, I always recommend Public Storage on Custer Road.
In my book, moving is absolutely one of the most stressful things I can do, UNTIL now. I cannot say enough about Sarah at Public Storage in Frisco, TX. She is absolutely AMAZING!!! She is very attentive and knowledgeable and was able to remove some of the stress normally associated with moving for me.The icing on the cake was when she took me into the facility to locate my unit...when I tell you that building was spotless and you could smell the freshness in the air, I was convinced this was the best facility around with one of the BEST staff members ever!!!
Ms Sarah,Customer service has won me over to becoming a client at Public Storage.When I forget, I receive a courtesy call from Ms Sarah or another team member.Thank you so much for always having me and other clients in mind.I have recommended my friends to Public Storage as well.
From the time I walked in the door Alexis was very well spoken and professional in handling my business transactions with my storage rental. Any questions and check out of the unit went well and the staff was a pleasure to deal with. 5 star rating from me and thankful for good employees.
I have had many storage units in the past, but I must say that Sarah the property manager at the Public Storage on Custer in Frisco provided us with by far the best customer experience EVER!! She went above and beyond to explain the process and help us choose the best unit for our family. She was very patient even with our kids running and playing time the entire time. I would recommend this location to anyone and they will continue to have our business.
We arrived early for our appointment and Kelly graciously welcomed us and was able to quickly assist us in selecting a storage unit. Kelly was efficient and pleasant throughout the process and made the experience very easy to understand. The facility is very clean and neat which makes us feel comfortable storing our items here. Five Stars to Kelly for a job well done!! Thank you Public Storage!
My husband and I are moving out of state and couldn’t fit all of our belongings into the large truck we rented, so we needed to find a storage facility fast. Within minutes after finding the location, I had a unit reserved. When I arrived, Mia was very friendly, helpful and courteous. The rate for our unit was reasonable and the facility is very clean. My experience here helped make our very stressful situation a little less stressful.
Lisa & Sarah!Thank you ladies so much!Hands down this property is the best! I’ve been using public storage for a long time and this is by far the best location. Getting the unit today was so quick and easy no bumps in the road, a total smooth ride! The building was very clean and the units where ready for move in. I highly recommend this location if your in the Mckinney/Frisco area!
Kelly was very thorough and did an excellent job of walking me through the process. Kelly deserves 5 stars. I rated 3 as there were things I felt weren’t clear and unexpected when I reserved the unit online. For example, you are required to purchase their cylinder lock which was an additional $20. Also you are required to purchase insurance on the unit which is a minimum of another additional $11. Facility itself is very clean, well lit and secure.
Kelly was awesome! She was kind, welcoming and well organized. She is the reason I decided to rent from this location.The reason im giving four stars is because of the company polices. Such as you will not have 24/7 access to your storage unit and you are required to obtain insurance->(was not mentioned when I reserved unit online).
Sarah and Kelly went above and beyond the call of duty to help me quickly and efficiently as possible move into my new storage space after my original space in another facility was flooded out. I appreciate all their efforts to help me get this done so fast and to move into a cleaner, better, safer storage facility. Thanks girls!
I just want to give this public Storage a five star review bc Kelly and Sarah was wonderful at explaining all the storge unit prices and helped me find the best storge for my budget. They make a great team. They were so sweet and very good with speaking with me, loved talking with them two .
This is the absolute WORST company I have ever done business with.The staff was rude, and completely unsympathetic during the COVID pandemic.I am honestly SHOCKED, and APPALLED at the way they have handled business.I will NEVER EVER in my life use this company again, and I highly suggest that you don’t either!I’m using Cube Smart now, and they are 150% better! So sweet and so caring!
Worst customer service around!Very limited office hours.Overpriced... You can only use their specific lock, they will not pro-rate your unit, so you end up paying for a whole month. I called and tried to speak to customer service, and the woman hung up on me after raising her voice. I called back and asked to speak to a supervisor to file a complaint. No supervisor available, I left a message on the supervisor voicemail, and no one ever returned the call. I called and left a voicemail at my location no one returned the call...I called a second time expressing how I have called 6times in less than 24hours, and now Im really upset... Finally I get a call back, but now its too late to help me. They could have helped me the day before, but not now.... You mean yesterday, when I called 6times???? How convenient for you. Worst service ever!!!!!!!Never again will I use Public Storage!
Worst service! Unwilling to work with us when our card got stollen. Beware they will change the lock and sell your stuff if you are late in payment. Then they will charge you for a new lock that you can only buy from them. Also be aware rent will go up when they feel like it. Our rent went up almost 200% after two months after signing up. Not OK!!!
Nice, clean storage facility, but be prepared for a 15% increase in monthly charges only after 4-5 months of service. I called the regional manager about this increase, and they said that its based on demand. Well, Im already in the storage unit, and they know that customers cant simply pick up and move somewhere else overnight. Price gouging at it finest...
Horrible customer service with Manager and district manager the application was not working and was very frustrated with the transaction district manager do not care about customer wanted to cancel my service and still have me pay for the whole month and I was only goi g to us a couple of days
Publis Storage has let their security lapse, which resulted in breaking to 6 storage units, including one of mine. One of the security gates was broken for days or weeks, their video security monitoring is woefully inadequate and their personnel dont regularly patrol the premises. They didnt discover the break-ins until the afternoon following their occurance.
Total reviews rating 4.8
199 Reviews for Public Storage 2023:
Review №1
2022-07-18This location is GREAT. The property is really well taken care of. We dropped by without appointment to look at a space and everything was really clean and organized. Latasha made the rental process so quick and easy to understand. She took the time to explain all the important details of our agreement with us and even called out a few security and convenience measures we needed to consider. She really went above and beyond for our service. I love how locked down this place is too- personal passcodes at multiple spots along the way. Made us feel comfortable that our belongings were secured. Move-in day was a breeze thanks to all the nearby parking, wide walkways, and all the on-site carts we used to haul heavy items in.
Review №2
2022-07-26I had to change storage spaces last minute & Latasha was amazing! she was so helpful with everything & answered any questions that I had! this storage is very clean & well kept. I will definitely keep using them in the future
Review №3
2022-07-02This is the best Public Storage I have rented at . The property manager Latasha always answering all my question’s very professional, nice , professional and Haleigh . This property is always clean and nice. Latasha help me with all my needs. This Public Storage is more cleaner and professional since Latasha became the manager.
Review №4
2022-08-26Latasha was instrumental in assisting me (long-time client) w a rate reduction after receiving a ridiculous increase from last month-the 4th increase in 36 months. I understand & accept rate hikes … but this most recent increase was OVER THE TOP at 31%!She goes the extra mile to make sure her clients are happy … escalating my situation to the highest level, ultimately landing a hold on the rate increase. Truly felt she was on my side.Thank you LATASHA! What an asset to your employer & a blessing to your clients!
Review №5
2022-08-02Updating my review to 4 stars because the new manager , Latosha. She addressed my issue promptly and directly! Ive only had one issue with Public storage and it was with the MAJOR rate hikes. I do realize that EVERYTHING is going up but these last two pushed me over the edge. Im very pleased with the outcome however, thank you.
Review №6
2022-07-06All 5 stars are for Latasha! She helped so much. Hands down she is the best part of the public storage. The place is nice and clean and secure.
Review №7
2022-08-14Stopped by Public Storage to rent a unit and LaTasha was so awesome in explaining all the procedures,walked me through everything, thoroughly took me through the process of entering the codes etc...She was so pleasant to talk to and do business with. Im happy about my decision to rent there.
Review №8
2022-08-15Ms. Latasha and Haleigh saved my life and caused me to have a less angry fiance. They were absolutely excellent in helping me out. Thank you so much
Review №9
2022-06-13Sometimes we are in a desperate need, God sends help. This Storage came to help me at my desperate situation.Will keep my love in the Storage Alive.My activity with the public storage, from 0 to 100 was Awesome, havent regretted my decision. You Guys live to your name.Additionally they have a clean restroom, clean drinking water, lobby is at the right cool temperature - much needed
Review №10
2022-06-07Latosha and Haleigh greeted me with professionalism and knowledge of the facility. They both helped me with questions and both are an asset to this location! Thanks for helping me make a smooth transition into the storage unit!