On-site services
Yes
Quality Cooling & Heating in Abilene
Categories
Location on the map
Abilene, Taylor County, Texas, US
Service options
Phone: +1 325-676-5152
Site: https://qualitycool.com/
Site: https://qualitycool.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Quality Cooling & Heating in other cities:
Comments (199)
James was extremely nice and professional as soon as he arrived. He was thorough and easily explained what the problem was after examining my AC. He got my house back to being cool after a short period, which was a huge relief since my family was enduring 85 degree heat indoors over the past 2 days. Would absolutely recommend James to anyone needing HVAC services.
Everyone we dealt with at Quality were great. Professional and courteous. They did a great job and left the area cleaner than when they arrived. They explained everything thing they did in detail and never went above the quote we agree on.
Mario was extremely professional and a very knowledgeable technician. He arrived within 30 minutes even though it was Sunday night on July 4th weekend. I couldn’t have asked for a better experience. I will now be using Quality for all my heating and cooling needs.
Mario got here when he said he would. He was polite and professional. He knew his work. Did it very quickly, explained everything he needed to do. Very satisfied and they are now my go-to for all my HVAC needs.
Nate and Dave came over the same day I made the call! They found the problem quickly, and were able to fix it within a couple of hours. Nate took the time to try and explain each problem to me (even though I did not understand much haha) and then took even more time trying to explain to my husband a couple minutes later over the phone. They were both very respectful, and worked quickly/efficiently!Also, if youre thinking about whether or not the membership is worth it, IT DEFINITELY WAS!! Members get priority and guaranteed help within 48 hours, but the best part was the discounts we got on the repairs!! So so worth it!
Mario was extremely polite and professional. He went the extra step to make sure we understood the repair and we appreciated the time he took in getting the repair done right. We are now big fans of Mario and Quality Cooling and Heating.
Justin came out to diagnose our A/C system issue and was extremely thorough. I figured it would take a few minute but he literally checked everything which took a couple of hours. Told us that our unit was in good shape and very clean but was undersized for our home. We had a hunch that is what the problem was. He was very professional and explained everything he had done and his recommendations. An appointment to have one of their sales reps come out and give an estimate for a new unit was set up for the same afternoon! This company is on point! Highly recommend these guys!
Technician showed promptly to appointment. Performed required inspections and maintenance. Made suggestions for preventative repairs without trying to upscale. Was able to make repairs on same visit. Very satisfied with service
We were in a bind with our A/C conking out on a Saturday night. Mario arrived shortly after we called and repaired our A/C successfully and explained to us what the problem was. He was very professional and pleasant. He made our hot summer night more bearable. Thanks, Mario!
The promptness of the repair call out was very good!! Justin went right after the drain issue with professionalism. Even with the excessive heat we have been having he would not give up until the drain issue was solved!! Highly recommended!!
I had Quality out for an estimate to replace my HVAC. Adam seemed genuine and outgoing, very knowledgeable in his field, and most of all addressed MY concerns before quoting a system. When spending this kind of money you want your issues acknowledged instead of just a quote. Signed an agreement and couldnt be happier with the service.Update: New HVAC has been installed and so far it has been worth it. System has been running for a couple of hours after being down for three days and it already feels amazing in here. Cody and his crew were professional and friendly, and I would highly recommend their services.8/08 update. At the recommendation of the manufacturer, Quality replaced for lines and coil to maximize efficiency. Eric stayed late to ensure the system was operating correctly. Highly recommend this gentleman for your home.
Mario did a great job fixing our AC. He did some repairs where there was a hole on the side of the inside unit. It had just been taped up and fallen off. He was able to secure it so it will not happen again. He also found a wire that was screwed into the wrong place. It was preventing it from sending a signal to the outside unit. Our unit just kept running and not turning off. and barely blowing, It was not cooling. Thank you Mario⭐️⭐️⭐️⭐️⭐️ NOW our AC is running and cooling like it should! Thank you Quality Cooling and Heating!
Adam Heiser is professional and down to earth. My HVAC system is 23 yrs old and in bad shape, so I decided to purchase a new system. Adam was very thorough and walked me through the process. Thank you for the great experience, definitely recommend!
Adam was extremely helpful giving us an estimate on a new a/c unit. He found us a really good deal. Would definitely call this business again.
Kyle and Aaron were great! Answered all our questions and were very knowledgeable and a pleasure to have in our home. We will be recommending them to all our friends and family.
Have been with Quality for almost 20 years. Excellent service & fast repair services. Justin was kind & friendly. Explained everything & got the house back to cool on this 97° hot day. Thanks!♡
Great value and very professional. When a spot opened up they came out several days before scheduled and was very helpful. Not only fixed my system but explained everything along the way.
Mario did a quick and professional job, showed up in a timely manner and had my AC up and running in no time. Appreciate his quick response and good work on a Sunday afternoon for sure!!
The technicians Cody and Aaron were very professional and friendly. They were very thorough and fixed everything properly the first time. We are very pleased.
David answered my service call on 5/21.He told me he was a new tech with Quality.David is a great tech who has all the followingqualities:Experience - went straight to problemEfficiency - knows exactly what to doFriendly - great to talk to and answer questionsHe had our AC up in running quickly ,!!Great job David!!Thank youParker Kidd
Nate did trouble shooting on HVAC unit & found problem very quickly.He explained repair options & we are considering them. He was very professional & knowledgeable.
Mario the Technician was very helpful. We were able to fix it over the phone appreciate your help. I would always recommend Quality heating and air conditioning.
Adam was very professional and down to earth. He has a wealth of knowledge and experience. He was able to fix the problem with our A/C in a timely manner.
Adam is a very friendly and knowledgeable tech and service manager. He explains the options in detail to install a new system. I have used Quality Heating and Cooling for 10 years and the service is always top notch.
Justin was such a nice man. I was so stressed because of the heat and he put me at ease right away. Polite, answered all my questions. Thanks again for your help.
He was a very professional guy clean cut well spoken very responsible and informative about himself and what he was doing basically he is the perfect example of a dam good employee I think as a company do what you need to do to keep him as a employee and he needs a raise I called at 2:15 in the morning left a message and he called back with in ten minutes thank u for everything I will recommend yall to everyone be good and god bless
These guys did an excellent job and were very friendly and knowledgeable. We really appreciate having them out and installing our new unit.
Bill Hall was right on time, professional, and very knowledgeable. He explained everything needed, gave me options, and was just an all-around great person.
The whole crew from start to finish were very friendly and easy to talk to regarding financing, new unit and setup. So much work but they got job done in a day. Very happy with service received and all their help. I highly recommend them. Never disappointed. Thanks again to all who did new install. Awesome job!
David was very professional, did maintenance service some bypassed. Keep me informed about the work he was doing and readings. David was A+. Thanks David.
Nate was so professional, courteous, knowledgeable, and explained so much to us! We learned more about our HVAC system then we ever have!
Just bought a house short while ago. Im a very do it your self type of guy, so when I was having hvac issues I researched and learned all I could in a short amount of time. I was able to get the system running and working again however it didnt blow cool or hot air. Which lead me to it needed refrigerate. So sadly thats when I needed to call someone. I called quality. They were pretty prompt. Their technician Nate was really knowledgeable about my specific system. A old rheem from the late 90s. He showed me where the unit was leaking refrigerate. Because of the age of the system and the type of coolant it required we are having to get a new system for the house. Didnt really want to, but you have to do what you got to do sometimes. The technician nate was super friendly very patient with me. (Im the over the shoulder type customer or person.) He went through measured everything and quoted me for the proper system. I al getting a full new system and quality will be installing it and I will live hassle free for the next while. Thanks Nate and quality. Cant wait for the system to be installed.Update. Systems been working great for the months its been installed. We just had a issue power or something went out and the system didnt come back. Tim came after hours to help. He got it running and cooling again. Said a fuse had blown or something( which happens)Good guys.
Got a quote from them and the staff was very knowledgeable. Will likely use them to do the install just waiting on 1 more company to provide a quote.
Nate came in already knowing what the problem was. Simple and quick fix. He was polite and knowledgeable. Even being a club member, I was still impressed with the response time I received from this company on a holiday. Definitely worth being a club member.
Thankful that they were able to come out and fix the issue. I would recommend Nate to anyone who needs repairs on their unit.
Bill explained every detail of his diagnostic observation and recommended action. He was professional and thorough.
Very friendly and professional technician. He was very thorough and determined to do the best for me.
Loved getting not only a phone call but also a picture of your company representative to announce his arrival. Adam was informative and wanted to be sure we understood the limitations of the product we were getting information on. He also made it clear that the product we are looking for in not available at this time and it may be a while before we can order. Thanks Adam for a good visit. I feel confident that you will be hearing from us in the future.
Our heater quit working and we called Quality. We have used them for many years and they know our equipment. They installed it in 2007 and have always worked on it when we need something fixed.The first time for this problem, they sent James. He fixed it and said that it may last for a while and may not. If it doesnt they will need to replace the parts. It quit working again about a month later. They sent James and Mario. They said it needed some new parts, so they ordered them. When the parts came in, Mario came out and installed them. He had to come back to put LP nozzles in instead of the nat gas nozzles that came with the part. Mari & James are very knowledgeable and professional. They are both friendly and do not try to push new things that are not needed. I would be happy if either of them come back for future repairs.
James Byers came today to do my yearly maintenance check. He was very professional, friendly, considerate and punctual. He told me what he was going to do, did it, and explained what he found. I am very pleased with the service I received.
Very knowledgeable and down to earth explaining our system and options. Enjoyed every moment he was here. Am so very sorry we couldn’t do business due to financial difficulties. Will definitely recommend them
Service was performed timely. I am very pleased and service was as requested, nice to work with and will call again as needed.
He is always very nice and checked out the system very good. He is great.Thank you Bill
Justin was very informative, professional, and very knowledgeable about what he was doing, and took the time to explain what he had done and answer any questions that we had. Would highly recommend him to anyone needing their AC unit worked on or just for regular maintenance!
I have been having Bill come out since 2017. He does an incredible job. Extremely professional. Finds the issue and fixes it the way it should be. Knowledgeable to no end and knows his business. I would recommend Bill to anyone when calling quality cooling and heating.
Adam asked questions about our preferences for our comfort inside before explaining any product or process. After, it was easy to discuss what we are getting and what to expect. Painless process so far!
It was very good he checked everything out twice I had a wonderful experience.
Needed a quick AC fix on a 100 degree day/night at 11pm..Mario and his crew were there in quick order..got the part changed out on the AC and did it all in a quick and professional manner
Quality heating and ac techs are always detailed, courteous, and highly skilled. I really enjoy utilizing them for all my heaing and ac needs.
Didn’t use them because Adam gave me an honest opinion on the particular problem I was looking to solve. Will be calling on the future for AC needs
Adam the manager was awesome, got us up and running! Installed our new smart thermostat. Very friendly and fast. Came same day we called. Answering service and receptionist so friendly. Second time- Tech came out and replaced wire to get our AC back on at 830 pm! After hours rocks!
Mario was, again, very respectful of our house and time. He explained the services that were going to be done and answered my many questions with professionalism and courtesy!
This morning Tim and his helper which unfortunately I forgot his name came and installed a vent cut in in my supply closet. Very professional, courteous and respectful of my property. We have been longtime customers of Quality cooling and heating and recommend them highly. Five stars!Thank you,Patty Blaylock
Justin was very professional while being friendly. He went about his business competently and efficiently. Very satisfied with the visit.
Justin was professional and answered all questions to my satisfaction. Very happy with Quality cooling and heating thus far.
Technician was prompt and very professional. He took the time to explain what he was doing, and answered any questions we had.
James was awesome.. very informative.. We came home in the evening.. AC unit went out..James got us started and was very helpful...
I was called in advance to let me know they were on the way. They arrived on time and got right to work. Bill was courteous and very professional. Weve had a 154 year relation with Quality and theyve never let us down. Excellent Service!
Mario did a great job identifying the problem & assisting us. He was very professional & arrived when he said he would.
Extremely professional, helpful and friendly. Would recommend to everyone if they need this service.
Nate did an excellent job in explaining things in detail and leaving any questions unanswered.
Knowledgeable and professional technicians (3 out of 4 that we came in contact with), however the company only works with one warranty company. So not a great choice for those homeowners trying to not pay everything out of pocket.There was a miscommunication about the brand of units they sell, not sure if it was intentional or not. They did mention the unit was loud and it is true, you can hear the AC knocking around.They are financing company is a pain and there are untold fees, this experience has just been heartbreaking.
What agreat personality! Tim was very personable . Explained everything well. I definitely recommend them!
Very prompt. They even worked with my schedule and bent theirs to fit me in when I needed to be there, as I had to take off work to be at the house. Nate seemed very knowledgeable and was efficient in finding the issue. I would definitely use this company again.
5.5 yr. Old system. Went right to work and had the issue diagnosed within a short time.
Excellent service. They are timely and educational. They answered all my questions. Mario is the best!
Was very thorough on finding the possible problem. Will always recommend Quality to anyone, even though they are expanding throughout Texas, they still are very quick on getting to your problem and working on it, all without charging the higher rates they could get by with, even on weekends. Also entertaining commercials
Quick response, very professional and courteous, knowledgeable, good diagnostic skills, AC repaired and back up and running in no time.
I have always received excellent service from Quality Heating and Air. Twice now I’ve had to call on the weekend and have received prompt courteous service each time. Each one of their employees that I have dealt with were always polite and courteous. I highly recommend them.
Con artists! They will try to sell you a new unit every time you call them out for any type of repairs whether its under warranty or not! Beware!
James called ahead and asked if it was OK if he was early. Then I got a text that he was on his way. He was friendly and courteous, explaining everything he was going to do; then when done, explained everything he did. With this level of service, Ill be a Quality Cooling and Heating customer forever!
Adam was very kind and funny! He made sure that the system for us is closer to what wed like to pay but still good quality and perfect for our home. He was very honest about our options which I loved that it seemed like he cared more about what we can afford and need than just selling us a huge expensive ac that isnt needed for our size house.. I would definitely recommend him anyone needing repairs or looking to get a new unit.He made our interactions light hearted so we werent so stressed on how much we are going to spend on a new unit.
We receive texts and updates regarding status of arrival times when A/C service is needed. Weve had Adam come out in the past for routine maintenance and such, and hes always prompt, professional and courteous...he also makes my wife and I laugh with his cordial demeanor... Thanks again and we tell everyone we can about Quality!
Justin was very thorough & explained everything he did. He was very patient & attentive with our 3 year old grandson who was captivated by what Justin was doing!!We have always been very satisfied with Quality Cooling & Heating!!
Tim was very nice and professional. He explained everything in detail and reassured us to call anytime we have any issues. He changed the thermostat settings to reflect the type of system we have. It seems that our heating system is working as advertised, providing heat when needed.
James performed my yearly maintenance on my package unit and he was so efficient and mannerly. He kept me updated on his progress and made some recommendations which were helpful. Quality arrived on time as scheduled and called to confirm the appointment and texted me when the technician was on his way. I would certainly recommend Quality and James the technician.
I received a PHONE call 2+ hours prior to scheduled work. Technician Justin Cummings arrived 15 minutes ahead of schedule.Justin was very professional. He thoroughly explained everything what he was going to do. Within an hour, Justin completed ALL work/services and gave me invaluable tips—did not have to, to keep the A/C unit properly running after he left.I cannot say enough about Quality: FANTASTIC service! Each time the technicians come they are professional, courteous, and understanding of my request and questions. 10-Star rating if allowed.
Eric and crew did a great job redirecting air in our home! They were polite, thorough, and clean! Highly recommend Quality for any heating or air conditioning you may need. Definitely wouldn’t use anyone else!
James did excellent service and told me a couple things that could help my ac/ heat have a longer life - just the facts - no push to buy . When I asked the price and did I need another appt ? He said he could install them and it was quickly done today - Excellent Service!
AC quit working late on Sunday night. Called and James came out quickly and did an amazing job. Very professional, was a true expert when it came to diagnosing the problem, and had us back up and running to enjoy a cool house. 10/10 very impressed and very grateful. 👍
Mario was a real professional and did all the tests to find the exact problem with my issue. He did an excellent job to explain everything to me and I really appreciate his thoroughness to get to the root problem.
Bill and his partner were very professional, friendly, and courteous. They wore booties inside of my house, were up front with costs and what the plan for a repair was going to be. Highly recommend and will definitely use this company for any of my AC needs.
Collin and Fred excellent guys!! Knew what they were doing!! Got the job done!!! Great job!!! Going to send them to everyone I know!
James was outstanding. He diagnosed the problem and fixed it within 30 minutes
James is very friendly and professional at his trade. Very knowledgeable. Very thorough. Great employee.
Nate came to service our AC unit this afternoon and we were extremely pleased with his professionalism, friendliness and detailed communication. Having just moved to Abilene, we haven’t worked with many companies but we’re we’re extremely satisfied with this company’s service. He brought up our homes work history and thoroughly explained all issues/ recommendations to us. We trust his work and recommend to anyone looking for HVAC services.
Nate from Quality Cooling is a true professional. My HVAC had multiple issues that I was aware of before his arrival. Nate troubleshot and identified each issue in record time. He had our unit up and cooling within five hours. Outstanding service. Fast response time. Friendly staff. You can trust these guys to get the job done correctly the first time.
James went above and beyond fast friendly and very helpful recommended these people for all my ac needs!
As always, very professional and thorough! Justin made sure to explain everything thoroughly. Won’t use anyone else!
Very thorough and conscientious. Explained everything to our satisfaction. Really really good
Mario worked with third-party electricians to help diagnose and repair the air systems malfunctions.I still do not fully understand the problem, but I appreciate Marios patience in this matter.He informed me that it would be wise to install a surge protector for the HVAC unit. This is the first Ive heard this information, but it sounds important.Thank you
Justin took care of our A/C issue quickly. Super nice guy as our dogs liked him too.
Adam did an excellent job giving us information on hvac units and their pricing. He was able to help explain what each part of the unit does. He answered all of our questions and helped us find a solution that would save us the most money. Would definitely recommend him and Quality!
James was very efficient and friendly. He explained everything to me and made me feel comfortable with what he was replacing. I always know that whoever comes out to do maintenance, or any work will always do a great job! We trust Quality and appreciate the technicians knowledge and expertise in what they do! Thank you so much!
Very satisfied with the technician Mario. He was thorough and delivered a great experience.
James came right out completed work, got us cooling again. Very appreciative.
James Byers is very professional and prompt in dealing with our A/C problem. Excellent service.
This is the first time using Quality Cooling and Heating. I received a call from Quality to inform me that a technician was available to come to my home if it was a good time for me. It was well within the 2 hour window I was given for my service call. Nate arrived a short time later, introduced himself and went right to work. Nate was very professional and seemed very knowledgeable. I was impressed with Nates attention to detail and his work ethic. He provided me with a detailed report of the condition of my equipment and provided me with several options. This is a company I will use again and I will be requesting Nate be the technician sent. Thank you Nate for your honest and informative explanations to my questions.
Could not afford what we wanted do but appreciated his professional attitude and if in the future we need to use Quality Heating and A/C you will be the one we will use!! Thanks, Rick
I called them for maintenance, i told a gentleman on the phone my system was dirty, requested cleaning, checkout of my units, cleaning of the internals, checking of the air filters, ducts. It never happened, I was home with them all day, nobody checked ducts, filters or cleaned the blowers. They sprayed out my outside A/C units with water hose, checked them with multimeter for power. But roughly i was told my units had freon leak, and no service happened. I was told if i wanted the blowers cleaned itll be another $275 each... This whole time im under the impression i was paying $300 for them to clean/service my units. If i knew i was paying $300 for them to come out and tell me it was running/failing to function i would have used another company. Mario the lead technician was really knowledgeable knew what he was doing but his understanding from a normal visit, and what I asked for were different. My first time calling the company, didnt know what to expect other than i told them over the phone what i wanted. They could have told me over the phone cleaning charges may be different than a visit, unfortunately I was taken advantage. I may have to get my lawyer involved as i called for a cleaning, told them my a/c worked and didnt need an a/c service. I really feel I explained what I wanted.And other than some future repairs I still need to accomplish, nothing was cleaned, ducts inspected. I feel like i paid $300 for them to check out the equipment and one of them spray out the grills on my outside A/C unit. I called American Home Shield to try and build a work order to have repairs complied with, this Quality Cooling company wasnt on their approved list. Ive talked to a wonderful lady over the phone about my feelings on this visit. She submitted my thoughts to management. Meanwhile maintenance team on location told me anyone could join a club for 19.99 per unit per month. I dont feel like spending $720 per year to have 1 program of my home monitored.
These guys showed up and were 100% professional from start to finish. Worked 2 long days to replace our old systems. Highly recommend! Dont get any HVAC work done without calling these guys. Eric and his crew are awesome.
James reinstalled a hard start kit. He was prompt and cordial.
Quality heating and cooling. Great company. The workers were friendly and very hard workers
Time and time again when I need an honest company to come help us out with our A/C needs you can definitely count on Quality. They are of pure Quality. From the Dispatch to the Tech. Thank you guys for keeping my home comfortable for my family to enjoy everyday life.
Eric,Cody and Daniel did a great job installing our new ductless unit and these guys were awesome and very respectful and knowledgeable. Great service and I recommend Quality Cooling & Heating to anyone!!!
Josh was very courteous and pleasant. We are very happy with the service provided for our annual maintenance check.Nate has been extremely helpful each time he has come out to do maintenance on my Heat/AC unit. He explains everything in detail and is very pleasant and courteous.Bill explained in detail the issues we were facing and the parts that needed replaced. He helped us figure out a good replacement unit for our needs. He gave us all the information we needed to make an informed decision. He was very considerate to give us time to discuss options privately. We are very pleased with his help.Andrew came out to install the temporary unit until our new one is installed. He was courteous and his team was quick. He made sure we were good with the setup and then quickly cleaned up. We were very happy with his manners and his work!Eric is installing my new unit and he has been great! He is very polite and working very hard even though he has to endure the extreme heat in my attic while we have no AC running. He was able to get us some temp window units to keep the house from getting too hot and unbearable! We are very happy with Eric and his work!
This was our regular 6 mth ck and I am pleased 😀 with the friendly 😀 teck Michael or James, very friendly 😀
We own Meadows Wedding Venue and yesterday Bill with Quality Cooling & Heating came out to fix our A/C-he took only a few minutes to figure out what the problem was and was able to fix it and get us back up and cooling very quickly. He also gave us advice and encouraged us to call anytime we had a problem. Service like this is hard to come by nowdays!
James was very thorough and explained everything he was going to do as he did it. Was very impressed with what he did for the Annual Maintenance. Am very happy and satisfied with his service this morning.
Bill and his team was great! Super friendly, knowledgeable, and efficient! He taught us how to protect and maintain our HVAC! I would recommend him and the company in a heartbeat! Thanks for taking such great care of us!
Tech did a thorough job servicing and explaining services needed.
The whole crew was Exceptional. They were always polite. Suggestions were made to me for my approval. They worked relentlessly for 2days Long Days too! I will suggest to anyone that I run into. If they need an a/c heater etc. Call Quality Gene Robertson
Eric and his crew did an outstanding job. Stayed late to finish the job.
Eric and his team were awesome. They installed a completely new system, new heating/cooling system and new duct work. They were respectful and courteous, Eric made time to explain everything to me, and they even put up with my obnoxious dog. I could not recommend them more.
Once again, James was great! He arrived well within the timeframe I was given when I called. He was informative and professional throughout the process. He kept me in the loop the entire time and provided some details on how to maintain my unit between scheduled maintenance. I absolutely love working with Quality Cooling & Heating.
Mario came out on a Sunday and repaired our AC system in a timely manner. Very courteous and was very impressed with his professionalism. Will most certainly use quality cooling and heating in the future for any heating and cooling needs!
Prompt service from answering service & service tech, Justin, very polite & knew what was neededHeat unit mother board burned out! 22° tonight!Thankfully we have a propane heater for backup! Thanks again, Quality!Adam is the best! He checks all lines, filters, through the entire unit.Hes very courteous & friendly. Hes been working with us for 15 years & is still the BEST!👍👏🥳Always on time & does job in good timing. Recommended for anyone with reasonable prices & great experience.THANK YOU ADAM H.AND ALL QUALITY TEAM
We dealt with very nice young gentlemen who did a great job! Starting with Nate who made the initial visit and spoke to my husband who in turn called me as I wasnt home at the time.I appreciated his patience in answering my every question.Andrew and Michael came to do the installation of the unit and they were so patient, kind and apologetic at times cause it was taking time but of course we understood.They put in a long day of work but when they left everything was working great!Having folks like these in your company is a blessing!XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxToday, July 27, 2020, JD Keith came and did a yearly maintenance and did a superb job! He is always so kind and explains step by step what hes doing and we appreciate that! Hes also very personable and has such a joyful disposition even in this heat!JD had come over about a week and a half ago in the late evening, after a long hot(107*)day and he had the same disposition!Quality Cooling and Heating is blessed to have him in their company!Rachel & Stuart Miller
Super fast service and so polite. I love the communication and quick response!
Diagnosed why my system wasn’t cooling and reinstalled my thermostat that wasn’t originally installed by them.
Ive been a customer of Quality Cooling and Heating for 15+ years and have always had fast, friendly, professional service. My recent service technician, Mario, met all of those expectations. He arrived within the window of time I was given, checked the system thoroughly, and answered my questions. He was knowledgeable about my HVAC system and made recommendations for future upgrades; he did not pressure me to buy anything which I appreciate. I give Mario five stars!
Justin did a great job! Very friendly and knowledgeable.
Nate was very helpful in explaining how to keep our AC unit clean after he did the cleaning snd maintenance. He was very personable and pleasant. We love using Quality Cooling snd Heating. Whoever they send has always been customer oriented!!
Tim was great. Very prompt and professional. Had my issue diagnosed and repaired quickly and explained everything thoroughly. Highly recommend the folks at Quality Cooling and Heating.
Adam was here on time, and was very informative and friendly. He told me about the different options I had and helped me in deciding which way to go with the new system. Overall very pleased.
Andrew was extremely kind and sensitive when he talked to me about this large installation. He left a window air for convenience for overnight as it took 2 days for all the work he had to do. He was very professional and is highly knowledgeable about all things to do with the HVAC system. He even installed 2 carbon dioxide devices in my home. I would not hesitate to recommend Andrew to install or repair any unit for your home! Quality Cooling and Heating has a jewel in this guy! I would recommend Quality to anyone!
We always have such a great experience with quality! We have met four of their technicians so far and both were absolutely amazing, very knowledgeable, nice, and got the job done right.
Nate explained what was going on with the a/c in a specific room.Nate is a professional who explained exactly what the problem was and what our options were.Eric is a good communicator and professional. We thank Quality for sending their best crew. Eric explained everything each step of the way and made sure my husband is very happy! He is a happy man!!
Quality Cooling & Heating recently installed a new AC and heating system at our home. The new unit replaced a previous unit installed by QC&H in 2002. The work was scheduled on Monday and completed Thursday-Friday the same week. Team Lead Andrew Moreno and Assistant Jesse did an outstanding job. They worked diligently for two straight days in extreme heat, especially working in the attic. Andrew and Jesse were courteous, respectful, and answered all my questions. They did not rush the work and took their time to do a thorough job. They disassembled and removed the old unit and all scrap material. The new unit looks good, runs quieter, and so far does a great job cooling the house. My experience with QC&H has always been positive and I would recommend them to a fellow homeowner. I would also highly recommend Andrew and Jesse as an installation team. They worked hard in very hot conditions and did a quality job.
I was so happy with the service provided from Quality. JD Keith was the friendliest and most professional gentleman. He was there in 15 minutes (at most), determined, honest, and was even good at explaining technical things in a way I could understand. Unfortunately, the issue was beyond a quick repair as I think parts need to be ordered. So an appointment will have to be made. But I’m not even mad, cause I understand ow what’s happening!I will 1000% use Quality again in the future and tell all my friends.
Mario did a good job. He really tried to get our system up and going especially since it was a Friday. However, the system requires parts not available on his truck or in the shop. So those will need to be ordered on Monday. Parts are pricey but that’s not on him. 👍
JD and his trainee Josh were very professional and quite funny. They were very nice to my daughters and they even let my oldest play with his work flashlight.(she likes talking to people). They are very good at explaining the problems and solutions with our unit that a person who has no idea about heating and air can understand. If I worked for the company I would have JD train me. He is very knowledgeable and a generally good person. I will definitely be requesting him for our next service. Thank you!
Asked for a consult and estimate and Adam went above and beyond. Very informative and knowledgeable. Very friendly and kind and even played with the kids for a bit. Let us know what the best route to take for our future A/C needs and what would save us the most money and options we had. Highly recommended!
My a/c system didnt keep the other end of my house as cool so I had someone come to my house and investigate. Tim explained what I should do and what I can do in the mean time. When I need to replace my ducts I will be using Quality A/C. Everyone is always wrong to answer all my questions and explain.
Adam was awesome! He responded quickly and found my heating issue quickly. He was professional and personable. After finding the issue he helped me weigh all the options to get it resolved quickly and correctly.Thanks Adam.
Nate did a fantastic job! We are getting our house ready to Rent, and he went over everything that we would need to look out for on our AC unit, showed us what was wrong and what they Recommend we do to get our unit working great. He was Friendly, very knowledgeable, and great at explaining each item he was talking to us about.
Adam came by our home at our request for an estimate for a new HVAC system. We had heard ads for Quality on the radio.We found him to be courteous, knowledgeable, professional, and personable.Rather than just selling any system, Adam took the time to find one suited for our lifestyle, needs, and within our budget.
Turned this house into an investment property recently, renting it out. I was actually running 20 minutes late and Bill waited patiently till I arrived. Really nice, professional guy. He was extremely honest about my aging system and suggested I replace it asap. I knew very well that this was most likely going to be the case but wanted a second opinion. He was a no nonsense, straight to the point type of guy which, as an investor, I appreciated and respected. Highly recommend this company for any basic maintenance and inspection which has been my only experience with them. Their monthly maintenance plan is also a very good deal in my opinion. $19/ month to prevent thousands of dollars in repairs or replacement is a no brainer.
This business took a long time to get me scheduled (a week) when my AC was broken. They remained very professional even with my frustration and they were very thorough in their repairs and diagnostics. Nate gave me multiple different options for how I could go about repairs and answered all my questions. Thanks for great service! I’m happy to be a club member now!
They get the job done right. And make sure their customers are taken care of.
Bill Hall is an excellent technician that ensure we were taken care of in the most professional way possible. He was quick to troubleshoot to a faulty transformer and explained what he was doing every step of the way. Even after working what I am sure was a long day he was customer focused and respectful. He is the technician we will be asking for by name.
Requested routine maintenance service and inspection. JD arrived on-time, after sending notification he was on his way. He discussed our needs and requirements before he began work, then performed the work quickly. After, he went over what he had done, and found, and made recommendations for future service.Overall, JD was very professional, courteous, and efficient. I would recommend him, and Quality Air Conditioning and Heating for all your needs.
Mario came out and replaced parts. He also had very important maintenance tips we can use. He was very thorough and checked everything before leaving.
I had my yearly maintenance check done with James Byers. I was very impressed with his knowledge, professionalism and time he took to investigate a problem I had. I will request him every time I have a problem. He really impressed me!! To Quality Heating and Cooling...you need to hang onto him. He is a one of a kind employee and you are very lucky to have him. He will improve your reputation with every call. He needs to be your role model for all the other employees!! They could learn A LOT from him as far as customer service and maintenance !!! I can say after all the techs I have seen.....HE IS THE BEST ONE YOU HAVE!!!
Nate did a wonderful job he knew what he was doing and was very knowledgeable that you so much Nate
Nate was very professional inside and outside of our house.He took time to explain our system and what he was doing as he went along.Also explained and showed me what was something we would need to have done in the future.He wasnt pushy trying to make a sale.Very nice man.We are glad that we called quality, and will have Nate back for our next service!
Quality Air abs Nate did a great job. Very thorough!!!
Mario had our system working in no time. He was very efficient and informative. We appreciate him getting our AC unit running again.
I called late in the afternoon expecting to schedule an appointment for the next day, but they were able to send someone within a couple of hours. Nate was very helpful and conscientious about letting me know what he was doing and why, all while maintaining a cheerful attitude despite the late hour and my sweltering house. Im very happy I called Quality and will happily do so again.
Job was completed within the time frame agreed. Inspector said installation was impeccable. Technicians stayed late to work extra on one of the ducts which was not providing enough flow. Area was cleaned up well upon completion. Both heat and air are much better than the old system. Time will tell if it actually saves money on monthly bills, but so far we are very pleased with the installation.
My technician was Nate and I was very pleased with his work! He showed up on time and then stayed for 4 hours trying to help me figure everything out. He was honest about costs and what could be expected. He was very professional and informative. Will definitely be using Quality for my A/C in the future!
Nate was very personable, got right to work. He quickly found the problem and explained everything so I could understand the problem and the solution. Very friendly and even explained company program that can save me money while insuring my equipment is kept in excellent shape throughout the year. Very pleased with Quality A/C .
James is very courteous & friendly ! Did the maintenance job in a timely manner. Quality C.& H. has been our cooling & heating business for years now. Very happy with them.
I didn’t meet in person but Justin was very helpful and professional on the phone.
Very personable, knowledgeable, and professional. Explained things in a way so that I could understand them. I will definitely stick with them as long as I own my home. My electric bills are great since they replaced my system. When I did have an issue, they were here very quick. True to their word. I will purchase more products from them.
Salesman seemed to be very condensing. Extremely arrogant and rude.
Adam came out and gave us an estimate on new central units for our home. He was knowledgeable and helpful. We are scheduled to have the new units installed in the next week or so. Adam is friendly and his knowledge helped us make a decision on what type of unit would best meet our needs.
I’ve had the pleasure of having a great experience any time I’ve had an issue with my Air Conditioner. JD Keith is the technician that has came out and he always resolves the issue and gets the work done! I am extremely appreciative of his customer service, politeness and professionalism!
Bill did a very nice job! He explained everything more than he probably does normally but being a disabled instrument technician I am very inquisitive. Matter of fact if I am not having to lay down because of my disability when your your employees are very gracious to and I truly appreciate it!
My air went out over a holiday weekend and I got a call back from my technician Nate within 10 minutes. He was friendly and professional. He was at my house within 2 hours and diagnosed and solved the problem within 15 minutes. I was so impressed with the service and affordability I signed up for the service plan. I highly recommend Quality Cooling and Heating.
Just had an estimate done with Bill. Very thorough and his estimate was within our range. Friendly and courteous...will update my review if we use their services!Update: Eric and his crew worked efficiently and were done in the 3 days they estimated. They went the extra mile for us (our 1988 system was a frankensteined mess) and now our home is cool and quiet. Cant wait to see the savings on our bill with this new, more efficient system!
He was very professional, courteous, and thorough. He checked my unit from top to bottom.I was very pleased with him. Thank you for your service.
I highly recommend Quality Cooling & Heating. J.D. Keith came out today to complete my annual maintenance. He was extremely courteous, friendly and professional. He and his colleagues always take the time to address my questions and concerns. I love that the entire team is knowledgeable yet never pushy. Overall, a great company to work with!
Our heating system was not functioning properly. JD was able to identify that there was a leak in the system rather quickly. He was then able to pinpoint the location of the leak and get it fixed. It is nice to have the heat back in the house. I enjoy using Quality as they are always very helpful.
Service technicians were very friendly courteous and informative of my systems current performance and needs and able to get everything done within a timely manner. He was in and out in no time and left me feeling very reassured. Quality Cooling & Heating and their employees have been awesome evertime Ive needed their service since I first had them come out in 2016.
JD came out today for routine maintenance. He was everything I have come to expect from Quality; friendly, courteous, professional, and more than willing to take the time to answer all of my questions. He was very thorough in addressing all of my systems needs. I would highly recommend both JD and Quality to anyone for their HVAC needs.
Bill came to do maintenance on my AC unit. He found a big problem and explained and showed me the problems. He said I could go ahead and request repair and cleaning. Also gave quotes on new unit. He was very knowledgeable and very professional.
Our technician was JD. he was super friendly and incredibly knowledgeable. He took the time to allow me to follow and ask questions, and did a great job teaching me about our new system at its first service. He’s welcome here anytime!
Unbelievable customer service! JD Keith was extremely friendly and professional. Highly recommend Quality Cooling & Heating and very pleased with the full HVAC install they did for us 1.5 years ago!
Tim was very professional, personal and thorough. It was a pleasure working with him ... as always !!Thank you Quality !!Craig,
Mario is an outstanding technician. He is polite, personable and very thorough in his work. He has my highest recommendation.
Nate was very professional, extremely courteous and explained everything he was doing step by step and also advised me what I should do going forward and what I could expect. I called out very early in morning and go only true professionalism. Great company and great tech! I highly recommend.
Very nice guy and very informative. Quickly got to the problem. Needed a new unit. Not the best news but the house needs it. Had a good conversation with him.Andrew and crew did a fantastic job. Fixed all the wrong things from the last insulation when the house was built. Always friendly and informative And ready to get the job done. Very good experanceVery nice guy got right to work and completed it quickly.
Marco was amazing, not only did he try to help solve the problem before he even arrived, he made sure everything worked before he left and explained everything he was doing and why. If it wasnt for him Im not sure u would use the company again.
JD has done work on our home since we moved into our house. He is very professional and knowledgeable on what he is doing. He’s came back and fixed other crews mess ups and has everything fixed correctly and quick.
Fixed my broken AC unit fast and they are affordable! Thank you!
I recently had an issue with my heat not working. I called up Quality - after hours - and they had someone on the phone with me helping me troubleshoot immediately. The next day they were at my home resolving the issue. And it may seem small, but I really love that they cover their shoes with booties upon entering every single time. Very professional and courteous. Wouldn’t use anyone else! Great job Quality!
Did a very good job & was professional.
Mario removed and replaced the ECM blower motor and control board on our Amana system which had been down since 21 May 21. He was extremely courteous and professional. Did the maintenance in a quick, efficient manner . Great job!
Tanner did an exceptional job. He was on-time, courteous, efficient and professional. He identified a couple of issues we were having and took care of them immediately. We were very satisfied with our service from Tanner and Quality.
Friendly and courteous. J.D. did not rush and took the time to update us with explanations of how our heating and air system is doing, what might be needed in the near future, what to watch for to prevent problems. He answered all our questions and was kind to our children when they wanted to share stories about our pets. He is both knowledgeable and kind and I appreciate that very much.
A huge shout out to Bill Hall. Bill came out in response to my plea of no air on after trying most of the day to correct the situation myself. It was 83 degrees inside our home when I put in a call to their contact telephone number. It took only about 15 minutes for Bill to respond. He apologized for having to take about 15 minutes before he could get to our house. This was about 8:30 p.m. After I explained what was happening, he first checked the unit inside our garage. Upon finding things seeming to be working okay, he asked to see the outside unit. With one look, he knew immediately what was going on. The previous technician who had performed a maintenance check about a week or so earlier had forgotten to switch back on something at the outside unit. Our house started feeling cooler almost immediately and has been performing great since Bill came out that evening. Bills professionalism and pleasant manner was a welcome relief to us. Bill is a tremendous asset to the Quality Heating team. Thanks Bill!
Justin was professional, knowledgeable, prompt very prompt.Justin fixed my heating issue in an hour!
I love Quality Cooling and Heating. They really went the extra mile and figured out the problem with my AC unit no matter how long it took or how many trips to my house was needed to solve the issue. Very professional, helpful, and nice.
Great job and very professional! He was also friendly and courteous.
Nate is great! I wish all contractors where as professional and did quality work like he does! Cody also was impressive.
Quality has been a terrific company for us to use.
Excellent service. Got here a little later than I expected, but worked efficiently and got it done.
Nate came out within an hr of me contacting them. He was very knowledgeable and let us know what was happening throughout the time he was checking our unit for issues. He also answered questions we had about maintenance we should do. Amazing service!
Total reviews rating 4.9
199 Reviews for Quality Cooling & Heating 2023:
Review №1
2022-06-23I called in for service and received a surprising same day service! With the hot weather I was prepared to be patient knowing these technicians were working super hard to take care of a lot people! I received a call, a alert message of the technician who was coming and a picture of the tech! Bill came out and was so professional and nice! He explained step by step what he was checking for and why. He didn’t mind my million questions! He also was super friendly to my pets! I can definitely tell he was very knowledgeable on everything and had me taken care of! This company has such professional ,family oriented technicians and staff , that don’t make you feel like it’s a quick fix and be out the door in five minutes. Their customers matter to them!
Review №2
2022-06-19Michael contacted me shortly after I put in the request on a Sunday morning to set up when he could make it. I missed his call later that morning and thought I would have to reschedule but he was able to meet me at my house on and began working immediately. He quickly diagnosed my issue, explained what it was and the cost relating to it in detail. I will be using them again the next time I need anything! I am very satisfied with the speed and service!
Review №3
2022-05-20We have used Quality Heating & Cooling for years. Their monthly service subscription is worth every penny. The communication is excellent. Justin and David arrived on time and they were professional and answered all my concerns with our new system. They found a defect in our compressor fan motor and addressed it promptly. Were all set for the hot summer ahead!
Review №4
2022-07-20David did a great job- he let me explain what happened and diagnosed the problem quickly and fixed it. He put everything back together answered a few questions and let me know if any more problems to give them a call. I really appreciate all the hard work especially in this heat and am thankful my service call was answered and the issue resolved so quickly I know they are very busy.
Review №5
2022-04-30Mr Mario was extremely professional in his work and talents. If I had a question he would answer it and continue until it clicked in my brain. He was also very kind as I have issues with my shoulder and back that stop me from doing home repair and he offered to take care of cleaning the outdoor vent for me. He is a genuine person and that is extremely hard to find now a days!
Review №6
2022-07-10I have used quality for years. So, I assume the work is good, who knows. But Justin has a great sense of humor! He was of course courteous and professional. But, I enjoy a sense of humor when I being racked over the coals for even more money. Not Justin’s fault. Just seems to be how the company operates.
Review №7
2022-07-10Very very pleased with the prompt and friendly service I received. Made a call to Quality on a Sunday morning because AC went out. James was at my house within the 2 hours promised, and immediately found the problem and explained in detail what was going on. Fixed within an hour. Happy customer and would highly recommend!
Review №8
2022-06-23Justin and the Service Manager went aboveand beyond to ensure my wife and I would stay cool after our air conditioner stopped working. We are both in our 70s and are not in the best of health. This company has professional technicians that truly care about the people they serve. Thank you Quality Cooling!
Review №9
2022-06-09I cant say enough good about Mario. He was honest, VERY professional and worked very hard. The other company in Abilene that I was using was in and out of here in 30 minutes. Mario was here for hours making sure our unit was running its best and giving me advice about how to make it last. I would highly recommend Quality.
Review №10
2022-06-17Nate did a great job and was very professional and informative. He performed the service work and got us going again. He also pointed out some preventative maintenance that I can do to help the system operate better