Quarter Moon Plumbing, AC & Heating in San Antonio
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San Antonio, Comal County, Texas, US
Site: http://www.quartermoonplumbing.com/
- Monday:7:30AM–5PM
- Tuesday:7:30AM–5PM
- Wednesday:7:30AM–5PM
- Thursday:7:30AM–5PM
- Friday:7:30AM–5PM
- Saturday:Closed
- Sunday:Closed
I have been using Quarter Moon Plumbing for years. Last project was to replace two (yep I have two water heaters in my attic) water heaters. That was 4 years ago.This year I did the annual drain on the water heaters and one of the gate valves would not function. I could not cut off the water at the water heater. I had asked for ball valves on the new water heaters 4 years ago for that reason.Mind you this is 4 years out. I called Quarter Moon and they sent over a man to take a look.(Michael) Thought I was going to get charged for the valve replacement and labor BUT the licensed plumber said the that the valves should have been ball valves when the water heaters were installed. No charge!Thank you Quarter Moon Plumbing.
Weve had Quarter Moon to our house at least 3 times. Every time was great. They are quick, clean, professional and most importantly...they fix the problem. Theyve helped with our water heater, kitchen sink and even our sprinkler system. We appreciate that they are a local company that has a greater interest in making sure my family is taken care of. They know what they are doing and I will continue to do business with them for many years to come.
I have used Quarter Moon twice now–referred to us by State Farm. I had used another plumber who wanted to charge us an outrageous price for a broken pipe. Robert came out and found it was just a clog and cleared it. The next time he came and fixed another problem quickly and for a great price. We would use them again and recommend.
I have used these guys a couple times in my home. Each incident was quickly and professionally handled. I found quarter-moon after my home warranty company sent 2 incompetent plumbers to fix a stopped up washing machine drain. They were in and out within an hour, no further problems. When my main stack backed up, they came out and removed the upstairs toilet and rooted out the line. When I had a leak in the second floor shower, they repaired the leak on the first visit.Definitely not the cheapest out there, but it has been a one-trip fix each time for me.
🛑Warning: Hire ANY other company 🛑2019:I gave them a chance to do some plumbing repairs last week and the plumber did NOTHING but wants to charge me $300. I think not. So they can’t be trusted with simple plumbing either. 🙄2017***Plumber Robert is excellent but DO NOT HIRE THEM FOR HVAC SERVICE.***I purchased their winter/summer maintenance service. When they came out for the winter service in January, they said my UV light was burned out. They said they would have to reschedule another time to return once they had located a matching replacement UV bulb. After 2 weeks I called the office and asked, How long I should expect it to take them to find a little UV bulb? After being put on hold for what felt like forever bc of their annoyingly juvenile phone commercials, the clueless receptionist said she would call me back bc the lazy/incompetent hvac tech was still searching for the UV bulb. I never heard from either of them. Flakes!If they contact me and replace the bulb for free, due to the inconvenience, I will update this review with a positive one. But I doubt that a company who cant find a little uv bulb or keep their word actually reads reviews like mine. Well see.
Michael K. came out and found the solution to my problem quickly. The also found a very serious problem with the ancient shut off valve to the water to the house saving me a multitude of future problems. Having to wait for another day for the city to shut off my water, they didnt charge me for the first day. They worked quickly, efficiently and with excellent knowledge. Great customer service and price!!
Our company has used Quarter Moon Plumbing since 1997. They have always been responsive, courteous, and punctual when coming to our building. I would recommend them to friends and colleagues alike. I am confident they will resolve the problem quickly and professionally.
Had an issue with the scheduling service on the initial call but they called me back to reschedule first thing the next day and even had someone come early as they finished another project. The plumber, Robert, was great and fixed our issues quickly. Despite the hiccup, I will definitely call them for future plumbing needs.
I have lived in San Antonio since 1985 and Quarter Moon Plumbing is the first and only plumbers that I can recommend to friends and family. That got my business for life. My house shifted on its foundation 3 times in 3 years and Quarter Moon Plumbing identified that Topps Plumbing did not do repairs according to code. The great thing about Quarter Moon Plumbing is that they take pictures of the plumbing before repairs are started and after they completed plumbing repairs. They were extremely patient with me and empathetic that Topps Plumbing, a license master plumber, would take advantage of me when Topps knew that there would not be an inspection since I live in the county. The price with Quarter Moon Plumbing of comparable repairs completed by Topps was lower with Quarter Moon. Quarter Moon is great in the area of forensics and they know the plumbing code very well. Many different employees with Quarter Moon serviced my house and they were all extremely professional. They always cleaned up after themselves which is extremely rare to find that sort of professionalism in any type of home repair, regardless of type of contractor. They have pride in workmanship and they only use quality materials. Quarter Moon has my permission to show any of their customers my pictures. You can not go wrong with Quarter Moon Plumbing and I know you can trust Quarter Moon Plumbing for your most serious repairs. Their honesty exceeds what I have ever experienced with any contractor. I have confidence my troubles are over. The stress relief Quarter Moon provided is priceless.
Any business who doesnt understand driving very dangerously in company vehicle is dumb is not a business that I will be using.
I want to say that a few years ago I hired AAA Auger to fix a water spigot for me and they were reasonable and fast. More recently one of my employees broke one and I called Quarter Moon simply because I have a friend of a friend that works there. I called them at about 10 AM and they did not show up until about 7 PM. I was really upset by this, I expected this done much sooner. So, my luck, this water spigot was some different type of PVC, I think it was called CVC. Well, they did not have the part and the only place to buy the part closed at 5. They closed 7 hours after I called... So, I had to buy my customer a hotel room for the night. The next day they fixed the spigot and told me that my bill was just under $500.00. OMG $500 to fix an outside water spigot? I asked about the charges and they did feel the need to charge me $200 for the time spent on the plumber looking for the right part the night before. Then another $280 for fixing it the next morning. The part was less than $4. The plumber did tell me that the glue for this part requires 45 minutes of dry time. So, I paid the plumber $100 per hour for him to wait 45 minutes for the glue to dry and this started at 11 AM. Really, the guy could not take a lunch break at that time? Well, I am sure he did take a lunch break on my bill... Of course I also paid $100 per hour for him to drive to the store that sold the part he needed. Long story short, $480 to fix an outside plastic water spigot. I will call AAA Auger next time.
I received this company as a referral from a friend. I was severely disappointed with their service though. They baically charged me $100 to check my bathroom sink only to reccommend I change my faucet. I was fine with them charging a fee for taking time to come home to my residence, but when I tried to call back and reschedule so that they can replace or see if they could even fix it... I never got a phone call back. Even though the lady said someone would call me back that day. I would not reccommend this group to any of my coworkers or friends.The right thing to do was to not charge me right there and reschedule a time to replace my faucet or charge a more reasonable fee. And keep your word. If someone says Ill call you back... you expect them to.
They did one job for me was happy, but second time around called for a toilet part. They came said no part like that they have and the need order one, quote was over three hundred and I decided to cancel the job and just replace the toilet myself which costs like $100 in home depot . They procided to charge me for the time and driving they did $$214 .00!! Which I refused to pay they only ve been 15 minutes on sight!! They came down to $164.00 after I told them that was ridiculous !! I am very unhappy and no longer use or recommend..!!
I LOVE this company! The a/c division is second to none! Ricks been in the business for 20+ years and then theres Troy who is a super-knowledgeable gem! I had a problem with some work another a/c company did. Troy came out, took the time to thoroughly inspect, check, and test the unit that wasnt cooling. He was able to tell us what it needed and recommended I go back to the to the other company. When the other a/c company didnt want to fix it, Rick and Troy went above and beyond and spoke to the other a/c company for me to help resolve the problem. Im having Troy come back after the other a/c company does the work to inspect and make sure its done right. I couldnt ask for anything more! They have my loyalty and business for life!
I would recommend Quarter Moon Plumbing to anyone in the San Antonio area who needs any type of plumbing or HVAC services done. These guys are very professional, their customer services is always great and they are fair with their pricing.
I am rating Quarter Moon Plumbing 5 stars although my toilet and plumbing is not completely fixed now, with the assistance of Adam, Ronald, Pablo, and his assistant they have diagnosed the problem and advised a plan to fix the problem.I recommend them to anyone.
I’ve used this company a few times (both plumbing and Hvac) always great service. They responded quickly when I had no heat and the temperature was dropping. Thank you Carlos and Henry for your advice!
George and his team took steps to keep my cost low, arrived on time, and worked efficiently to replace a failed Manabloc. I appreciate their honest advice, professionalism, and reasonable cost. They worked very hard on my behalf to find parts and keep costs low.
First day 1 guys come out take 10 minutes to just get out of truck - I had to go out there to show them I was waiting. They get out, walk around and look at the outside faucets, water heater, check out an outside drain - I took video of what they were doing. They check an outside faucet with a gauge and determine ther is a leak, ask me a few more questions which I had to ask my husband because he was a work. Determine it is a “slab leak” call their office and say they can’t do anything because they don’t have the equipment and ask if they can schedule someone to come out Monday. They put me on speaker and I speak to their dispatch who says they can’t have anyone there till montaftenoon and they’d have to get back with me on time - it’s Friday afternoon. I have to wait about 5 minutes to hear from my husband and we confirm Monday is good.Monday comes we have to call them to find out when they are coming and they say sometime between 1-2pm but that is still an estimate- it’s noon! We go eat a quick lunch come back and 10 min they show up. These guys walk around ask my husband some questions compliment him on his “fancy” gadget (30$ water vapor gauge) say they don’t have the equipment and have to come back. They take a few pictures and my husband asked for a quote.Really - and we’ll get charged another service charge even though I WAS STANDING RIGHT NEXT TO THE FIRST GUYS ON FRIDAY WHEN THEY TOLD THE OFFICE WHAT WAS QRONG AND I SPOKE TO THE DISPACH PERSON WHO SAID THE GUYS ON FRIDAY COULDNT DO ANYTHING BECAUSE THEY DIDNT HAVE THE RIGHT EQUIPMENT!!We don’t recommend them to ANYONE - and we’re calling the BBBtonreport then. Crooks. I also putting it out on Nextdoor in ALL neighborhoods and Facebook and Instagram and I’m a flight attendant so I’ll be telling every passenger I see who asks!!!Shame on you!
The two repairmen who came to the house were on time and very courteous and professional. They informed us of the price upfront. It was very reasonable. I would highly recommend their services to my friends and family.
I have used Quarter Moon Plumbing for 8+ years and love them, they are fast, reliable, trustworthy and efficient. I would highly recommend them to anyone in need!
I have had this company do a couple of plumbing jobs and also HVAC work and have been very happy.
These guys are very good at their work and very affordable. I use them for all my plumbing work.
On time and professional. Diagnosed the problem quickly and I didnt feel like I was being sold things I didnt need.
Adam really came through for us after hours and did a great job. Thank you!
Charged over $100 to give an estimate. Estimate was very high
People there are great
The best in Texas.👍👍
Total reviews rating 4.1
38 Reviews for Quarter Moon Plumbing, AC & Heating 2023:
Review №1
2021-09-29Quarter moon and plumbing did a great job helping me today with a busted PVC irrigation pipe. They were able to send Ronald out to my property same day (within 3.5 hours of calling). I had already identified where the break/leak was and had the pieces removed and ready for them to be replaced. Ronald knew exactly what he was doing and went right to work, using new pieces and reconnecting my water lines. In all they were at my property about 60mins. I am only giving 4/5 stars because the company itself charges a flat $125 per hour fee regardless of the size of the job. Outside of that a great experience and Ronald was amazing.
Review №2
2022-01-06A few years ago we got a second opinion from Quarter Moon Plumbing regarding a problem and it saved us thousands. Since then we have used them and always been happy.Last week we had Kenny F. and Fernando out to help with our water heater. and would like to thank them for all of their advice and assistance in getting our hot water back up and running. They were not only professional but honest and sincere which goes a long way these days.We really appreciate you guys and would like to thank you again for the great work and making sure we had hot water to start the New Year with!!Brice
Review №3
2022-03-23I just wanted to send a big shout out to Kyle and Austin ( curious as to why a Kyle and a Austin were teamed up together in Texas...lol) who managed to unclog my kitchen drain. Kyle stated it was one of the toughest he ever had. Im assuming my 35 year old home is older than the both of them and plumbing has probably evolved since 1985. They worked on it for hours and maintained a very professional attitude and had great sense of humor.We have never been disappointed with Quartermoon. We have always felt the prices were reasonable, but the best part is the professionalism and knowing that they will show up and really fix the problem without a complaint and be courteous the whole time and realize my time is as precious as theirs. The dependability is huge for me. I really appreciate them and we thank all the employees there. I as a RN can honestly say we all have a purpose here and there are days where its a thankless day and no appreciation is felt but we continue to do what we do because its our calling. Thank you again, Kyle and Austin, for a great job!!!
Review №4
2022-05-11What an incredible experience with this company! I called this morning because my A/C went out and spoke with Jamie. She was attentive, professional, and worked hard to get someone out today. Bryan S. Came out and did a bang up job and had us up and running quickly. He was professional, and knowledgable about the issue. I would highly recommend them!
Review №5
2022-06-23I paid quarter moon plumbing $363.16 on Feb 2, 2022 to install a new kitchen faucet. 4 months later, the kitchen faucet they bought and installed started leaking badly.
Review №6
2020-02-10Quarter Moon Plumbing came out and replaced a pressure reducing valve that failed. It was a new home and the original pressure reducing valve I had lasted 6 years. I paid a good amount of money to have this part replaced, and at the time I was impressed with the work. These devices should last many years but their newly installed part failed within 6 months. I called them to have them replace the faulty part, and they advised me they only honor their work for 90 days. I would have to pay them again to have the faulty part replaced. I do not recommend this company that does not stand behind the products they sell. Im grateful that I realized the part failed before it caused any damage to my houses plumbing. I will not pay Quarter Moon again to install another cheap/faulty part that they wont stand behind. I recommend that anyone reading this also look elsewhere so faulty/cheap parts are not installed at your residence/business.
Review №7
2020-04-03Quarter moon is great!! I called to schedule for someone to come out to my home. They were so quick to responding. Kenny called 30 mins before he arrived. He was super thorough and fixed our problem quickly. The price was reasonable as well. I will be keeping their phone number for any of our plumbing or HVAC needs. I will be recommending them to our friends and family. 👍🏾👍🏾👍🏾
Review №8
2022-03-25I wasn’t told about the charge for a quote until the guys were at my door! $125/hr for a quote? No thanks!
Review №9
2016-08-10Called to have a water heater installed and they were able to come out he next day and provided a fair quote for the install. The work was done in a timely manner and came in under the original quote. The team at Quarter Moon called the next day and informed us that there was a billing error and credited our bill by almost $100.00. That is honesty that is truly appreciated by their clients. This is not the first time we have used the Quarter Moon team and we will continue to use them in the future.
Review №10
2014-07-22Quarter Moon came out to fix a broken pipe after another company supposedly fixed it. Apparently there were still issues and QM was extremely prompt, professional, and reasonable priced. They fixed our plumbing leak in no time. We have since had them come out for 2 more un-releated plumbing repairs and they have always exceeded our expectations! Im glad to know I have a trusted plumber I can call! Its so hard to find trustworthy contractors. I know Quarter Moon has the best interests of their customers in mind. I would highly recommend them to anyone for their plumbing needs!