Whataburger in Kilgore
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Kilgore, Gregg County, Texas, US
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Site: https://locations.whataburger.co...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
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We have had the most enjoyable experience thanks to the staff at this location, Nikki was who helped us out multiple nights through our busy season. The Weekly night shift manager (i never caught her name) was great also, if anyone has to stop this is the best whataburger to do so. It is at Mile Marker 582, if you can wait, its highly recommended. Thank you Nikki for always making us feel welcome and putting a smile on our faces regardless of what you may go through we will never know. Thank you!!!
The parking was free and wheelchair accessible. The restroom was shared with a national gas station chain. The employees were courteous and knowledgeable about the menu. I was unfamiliar with a sauce on the menu and a employee allowed me to sample it. The sauce was delicious. Seating was available and the temperature inside the Whataburger was pleasant.
The ladies at this store are so warm and welcoming! Each and every one of them greeted my coworkers and myself. Very clean restaurant, workers seemed very happy. Pleasant environment and experience. The food was hot and fresh, fries were addictive! Thanks for the excellent service!
I come to this location quite a bit and the food is always great. The morning staff is always friendly and even though this location closes a little early at night, the staff on hand is always ready to take your order and do a fantastic job.Update: Avoid eating here during lunch. My order took at least 30 minutes in the drive-thru and I only ordered 1 item, a chicken taquito.
On Monday of last week, my partner and I stopped in for lunch and had probably the BEST Whataburger hamburgers and fries weve had anywhere in Texas. Fries were cooked to perfection and the hamburger was as good. This is our 3rd time to stop at this location on our way to Shreveport. Looking forward to our next trip already. Staff was great too. 5 Stars
Night shift review- During the daytime I get excellent service and friendly staff, it seems like whenever night shift takes over then that all disappears. I’ll usually go eat around 11:30pm and I consistently get a bad experience. The 2 stars is for the food the food is good as always and I’ve never had any problems with that but the staff are the ones that didn’t get 5 stars. The drive through speaker is answered by someone who sounds like they don’t want to be there and is barely audible. I get the same amount of enthusiasm from one particular employee that works the register in the drive through, she’s not a supervisor. The food usually takes it’s time getting to me but that’s understandable with night shift but sometimes it’s an exorbitant amount of time which is unacceptable.
Food is usually good, service is hit or miss, seems drive thru gets priority over dine in, had multiple dine in orders screwed up or lost, always tell them easy on sauces otherwise they will drown burger in mustard/mayo/etc, can get some decent deals on the app but is a pain to use if/when you can get it to work
It was good. Not the biggest fan of whataburger, but Im my area, about all you can get late at night. Find it a bit pricey for what you get but beggars cant be choosers. If you live whataburger, this one is up to par with the rest of the chain. Food is fresh and service is good.
Amazing Beatles memorabilia here. Funny story, my daughter is a vegetarian and I asked the young lady if they had veggie burgers and she asked me if I meant a burger with vegetables on it or a bun with veggies on it with the loveliest little drawl - to which I deadpanned grilled cheese please. Bless her heart, I love Texas and Whataburger too.
Oh I happen to enjoy this truck stop / dinner stop. These employees at this particular whataburger were hospitable, and prompt to assist my needs . As my thoughts or was it my stomach that did the thinking here . Point is they assured my hunger needs were met. They were friendly as well I cant quite recall the female employees that awaited the pastor and I but they were great.
Best burger place around, clean and fast service. The place is clean and professional, the team there seems to work well together and my food is always hot and delivered quickly. The manager is very friendly and any time Im there she interacts with the customers always making sure they have what they need refilling drinks etc.
I love WhataBurger, and this location does not disappoint. The burger was exceptional and the fries were perfect (even better than McDonalds fries).The staff were especially efficient and friendly!They are using excellent covid-19 protection. Great place for a quick meal.
Im sorry to say but the late nite shift needs to get it together how is i call my order in and the person that took the order repeated it back to me and it was still wrong and on top of that I had to have them remake my food 3 times before they got it wright Im just saying how hard is it to follow directions I mean you are reading how the person want there food made and you still cant get it wri
Stopped by Whataburger in Royse City Texas and you can clearly saying that the cheese is not melted the burger was cold. I did not have time to bring it back, because the lines were so long , you have to sit in line too long before you get your food. I was very disappointed because I can clearly tell that they did not use a fresh patties because if they had the cheese would have melted by a right off the grill patties. Fries or never hot thats why I do not order them anymore from Whataburger theyre in Royse City..
I go to this location frequently. They are usually pretty good. Service great. Clean facilities. Even after a long stint of not going the when i come back the lady (aCant remember her name) always remembers me and my usual. The one knock on them is that they can never seem to have my order ready in the 5 minute winday they give you for an online order. But other than that, no real complaints. Drop by and pick up something, say hi, and pick up you favorites. This is definitely one of my go-tos.
Drove thru the drive-thru lane and grabbed a regular hamburger combo while traveling and after getting back onto the interstate is when I notice my medium size coke cup was fill with nothing but ice. I dont know if this is a normal practice or not but was a bit disappointed as a result.
First time there or any Whataburger for that matter. I was not impressed as I could not find my burger for all the mustard on it. I would like to be fair and admit that I was one of four people eating and everyone else enjoyed their meal, I just happened to be the one who was disappointed. Overall the food and service was about what you would expect. It was clean and had a fun vibe about the place.
Okay so look I love whataburger a lot but that person Nikki (she says you guys call her Larry) talks like she runs on some sort of otherworldly military jet engine. Like waaaaaaaaay too fast like all I hear is welcome jfkvkgkdckckfkfkdjfjc how may I serve you? Like cmon man! Oh by the way I’ve never actually visited your establishment and I’ve never had her take my order😅 she’s a dear friend of mine so take good care of her!
The food was so-so. The service was great. Ask anyone who eats fast food in the DFW area, and they will express strong opinions about what is the best burger joint. Many of our new friends and acquaintances here raved about Whataburger, but I just dont see what people (and the brand name) are raving about. Maybe they are really just milkshake junkies? I may have to go back and try a milkshake to see if they are any good.
I rarely go to Whataburger any more. They have just lost their appeal to me. But we do go as a family every now and then and usually for breakfast, and this Whataburger is good. They are usually fast and friendly and the store seems very clean and taken care of. We will be back.
In my humble opinion, this is the best Whataburger in Texas. The food is always hot and fresh and the staff is always super friendly. I travel I-20 regularly and I always make a point to stop at this specific Whataburger, it totally makes up for the always disappointing one in the town I live in.
Root Beer tasted flat. The young girl behind the counter had been here since 5am, and she showed me a bag of greasy cold french fries that they gave her to munch on while she waited on customers, while a manager sat out in the dining room and ate a burger. You could see how tired she was. Being manager in the fast food business, this should be unacceptable in all aspects. I paid for her meal that they will let her have at the end of her shift.
Love whataburger, but everytime I go to this location I have to wait at least 10 minutes to get my food no matter what time of day. Sweet and spicy is my all time favorite but I will not buy it from this location because the bacon is always old and burnt. Never fresh.
Very clean restaurant with very fast service. This place looks small from the outside, but it much larger on the inside. The people working are very friendly and extremely willing to assist you in any way. The male boothroom was clean and well stocked. Would definitely visit this place again.
Well I ordered a #1 with ff and a dpOrdered the burger alone with an onion ring...didnt get the onion rings.AND my burger is still pink insideThe dude was distraught at the window when I was finally able to actually get to the windowAnd never did he repeat my order just made sure the totals matched upMy worse experience ever at the Liberty City Whataburger
Came in this morning (11-7-18) and had one of my best customer service experiences in my life from Elton. I was having a bad day before he made sure that myself and the other customers were smiling and satisfied. Greeted and thanked everyone and invited us all back and told us to have a blessed day and that turned my whole day from upside down to me having that blessed day. Thanks Elton keep it up.
They were completely rude messed up our order gave us a medium instead of a large shake and when we asked if they could fix it they rolled their eyes and said well it says a medium none of the employees were wearing a mask properly I work in a place that requires you to wear one and I wear mine the whole time even though Im asthmatic most of them had it under their chin our fries and onion rings were burnt and they put the onion rings upside down in the bag when I went to eat my burger I noticed they only put 1 small strip of bacon on it as we were checking our bags we noticed we didnt have any straws so we tried to wave someone down and we asked for the straws they only gave us 2 for the 4 drinks we have we asked for 2 more and they again rolled their eyes and shoved it at us I dont normally complain and I dont want to be a Karen but tonights service was horrible they were just plain rude
My very first visit at a Whataburger and Im hooked. This location has that lovely 50s/60s vibe. The place is meticulously clean and the young lady at the counter was patient and gave me a great food suggestion as a newbie. I get the #1 with cheese and a tea and is was a great beginners choice. Music from the 50s and 60s rounded the visit off and Ill count Whataburger to my fav burger places now.
This visit was a disappointment. I walked toward the bathroom and I could spell the awful smell before I entered it. When I walked it the smell was horrific. The food was cold and the drinks were awful. I walked back up to the counter to tell one of the crew members that the bathroom needed cleaning and I could smell the bathroom as I walked up to the counter. I told the crew member and all she said was ok thank you. I will never visit this organization.
A classic! Get that whataburger and some fries, and youre set. Branch out and go big or go home with the A1 burger that is sweet and spicy. Also, the ketchup is some of the best in the fast food game. Get the spicy for a little kick. This whataburger is attached to a very clean convenient store and gas station.
Went in to order a drink. Apparently all of the drinks were flat. My daughter used her gift card. They would not give us our money back. The manager was very rude and walked off talking about me under breath. I asked if it doesnt work why not put a sign. She walked away. Will never stop here again. Very rude management.
Very courteous in taking our order they done it the way we wanted it done they brought our food to us and wanted to make sure it was right they were one of the most friendliest staffs that weve been served by in a long time the cooks as well as the front people were very friendly.
Im sorry my wife lived many years in California and always talks about In and Out Burger but I have eaten there numerous times and while it is very good it does not compare to a Whataburger the regular Whataburger has so much more flavor they need this chain all over the country
Total reviews rating 4.3
199 Reviews for Whataburger 2023:
Review №1
2022-06-30Burger was great. I waited 4 or 5 minutes for my food. My fries were cold and nasty. Didnt take it back since I was on the interstate. There were 15-20 employees in that kitchen so there is no excuse for cold food. Especially when it was 12 bucks for a burger, fries, drink.. I wont ever go back to this location.
Review №2
2021-11-02Super fast service, very friendly staff, hot and delicious meal, and very clean lobby. Was a very nice experience as I stopped in while traveling from Georgia. Made me wish I could take this place home with me.
Review №3
2022-06-28We stopped by late on Sunday night 6/26 just before the lobby closed, though we didnt realize that at the time. Normally we just use the drive through. We did have a small bit of a wait for our order, but soon realized that there were only 2 people working there that night, a petite caucasian woman and an AfricanAmerican man. Our order was hand delivered to us at our table by the cook, who apologized for the wait. We told him no worries, looks like they were short-handed. Our orders were correct and assembled perfectly, not just thrown together. Both were polite and professional. Driving away, we saw there were several cars in the drive through. These 2 did a fantastic job, working seamlessly to get the orders taken care of. They should both be rewarded with a paid day off. Great job! We will be stopping here again!
Review №4
2022-06-23Stopped for food while on a trip. The poor old Sportster on display was nice to look at.
Review №5
2022-03-22Food was great but the service was terrible. If the young lady, that finally waited on me, had placed her flirting with her co-worker, and some other fellow that walked in (and stayed), on hold...and the two young fellows dancing in the back had actually made my meal...I would have given 5 stars....because I love their burgers.
Review №6
2019-03-20This was by far the nicest and fanciest Whataburger restaurants Ive ever visited...and its attached to a gas station! Theres rock and roll decor and 50s music and the whole place is setup like a 50s diner. The staff was super friendly and the service was fast and efficient. I highly recommend this location!
Review №7
2022-02-01Maybe the best whataburger I have been to in years. Service was exceptional, lady at the front very polite and working hard. Food came out amazingly fast and and was on point. I worked at Whataburger when I was 16 long time ago and got lots of service awards including the 95 plus club so I hold whataburger stores to high standards and this one is excellent!
Review №8
2022-04-13Great food and service.
Review №9
2021-10-12Wow as a musician and lover of rock and roll memorabilia I was astonished by the collectibles they have at this particular Whataburger who knows where I can get the custom Whataburger fender Stratocaster serious question... The manager saw trash on the floor and immediately acted, had employees sweep before very clean environment.
Review №10
2022-06-30It was not a long wait for our food. The food was fresh and hot.Our oder was correct which is a plus.