RV Depot in Cleburne
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Cleburne, Johnson County, Texas, US
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Site: http://www.rvdepottx.com/
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–5PM
- Sunday:Closed
We had been looking for a fifth wheel, but felt like we were looking for a unicorn. We found one at RV depot that checked off all of the boxes of what we were looking for. Having a current travel trailer our debt to income ratio was higher than the norm so we struggled to get financing through our financial instituition whom we have our current loan through. There were some last minute changes in staffing, but Gary was quick to get us covered and in our camper on the day we had scheduled. He went out of his way to reach out to a transporter and made the experience as easy as possible. AJ and Tim did our walk through and answered all of our questions with us being new to a fifth wheel. Sheila made the paperwork process painless because as you know - it is a pain to purchase a new RV. We will definitely be doing future business with RV depot and referring friends and family who are in the market.
Went shopping at multiple RV dealers and should have started with this one. Everybody was friendly and it was obviously a family owned atmosphere. Did not feel the same type of predatory sales techniques that I did at other dealers. Everybody that I talked with was genuine and helpful. Deb was amazing ask for her if you are looking for an RV!
This is the second RV I have purchased from RV depot and worked with Debra both times and Dillon this most recent visit. They along with their staff are amazing people and easy to work with. I had requested some repairs before pickup and they were handled promptly and professionally. Thank you RV depot
Bhealor was quite possibly the kindest and even more patient sales representative Ive had the pleasure of doing business with! Im super excited for my new RV travel nursing experience, some much needed space for my Hubby and children to come along with me and brand new adventures to come! We have big plans for this RV lifestyle, and I know this wont be our last purchase with Bhealor and RV depot! Shout out to Crissy in underwriting and everyone who made this a reality! 30 years old and my first big girl purchase ALL on my own! 🥰🥰
Deb was great until she made the sale then we had questions and problems and her only response was call service. We had to fix our generator ourself and the front jacks don’t work so we are gonna have to fix those also. My fiancé doesn’t have time to take it back to them he travels constantly for work. When they say they go over everything and make sure it works. They don’t.
The entire process at RVDepot is streamlined and simple. I worked with Dillon to jump through the hoops for my 2020 Forest River Solaire. Although the process is streamlined to get you into the units asap, it was a joy to work with Dillon. He had all the answers to my questions, and anything he wasnt 100% sure of he got the right answer for me. Best part is Dillon calls back when he says he is going to call back.Dillon was able to get me approved for in-house financing which was great, and one of the best parts of RVDepots in-house financing is they truly have a no-penalty early payoff finance structure. This was a huge plus for me, other in-house financers like to say this, but wont allow you to pay towards the principal and credit all extra payments towards the full finance charge before you can start chipping away at the principal.Not with RVDepot, they allow payments directly to the principal which is a HUGE benefit for people using these programs. It also shines a light on them for being one of the few that truly try to help their clients and treat them in a manner that will ensure repeat business.I choose RV depot because of reviews, look around at other RV dealers and youll be hard pressed to find a dealer with so many quality reviews. Best part is they are accurate. The entire process from start to finish was smooth and informational.I also want to point out the cleaning crews they have to make units ready are phenomenal, I was extremely impressed with the level of detail. Also the walk through with the technician was very informative, as this is my first RV, he did not leave anything to assumption for me. The ladies at the front desk are very friendly and a nice change in pace to do paperwork with instead of your salesperson. Im not sure if that is normal for the RV world, but its nice to work with all the different staff members.Just a note for anyone considering a trade in. RVDepot does take trade ins, I ended up putting up my old car as part of the down-payment. If you have something that has resale value, you mind as well at least ask!Thank you RVDepot!
The best RV dealer in Texas! Bhealor Young is awesome! She was so helpful and knowledgeable. I couldn’t have asked for a better group of people to help get me in to full time RV living. Sending big thank yous to Bhealor and Victoria! I will be sending everyone to RV Depot!!!!
First I would like to thank Deborah Oldham for the outstanding customer service. She stayed in touch with me through the entire process, giving updates as to when my Rv would be ready. I’m a first time Rv buyer and would encourage anyone who is in the market for one to consider RV Depot. They have a huge selection and can get you into what your looking for hassle free. Deborah your an outstanding individual and a blessing to those in need, continue to do great things and again THANK YOU!
Updated review: After a not so good experience with our sales person, which no longer works here. We had a staff member reach out to us to rectify the situation. Just shows that there are still companies out there that cares about their customers. Thank you Eric, and the owners of RV Depot.They carry a great selection of rvs, have several financing options, and good to work with. Especially if you have challenged credit. Thank you RV Depot for truly caring about customers.
My wife and I found an RV we really liked on their website. We are full time RV’rs and were looking for an upgrade. We decided to contact the sales team about it. From that initial conversation I was left with the impression we were dealing with the right place so we decided to leave a security deposit. We don’t live in the area so this was basically a sight unseen purchase based on trust. We were then given approval for in-house financing and sent a welcome email that informed us our security deposit was non-refundable!!! Personally, I believe that should be upfront information that is volunteered before they even ask for the deposit. We were then told we would have to wait to come pick up the trailer so they could go through the trailer fix any issues the trailer may have had. We thought “this is great they want to make sure the unit is in great shape for us”. We waited and made the necessary travel arrangements and set out on an 8 hour drive to pick up our new home. Upon arrival we were greeted with “hi I’m……………….the sales rep you’ve been talking to. It’s nice to meet you do you have the rest of the down payment?” I had promised a rather sizable down payment of $20,000 of which I had used $2,000 for the non-refundable deposit. At this point my wife and I were questioning whether or not we were in fact making a deal in the right place. We were told they would be pulling the freshly repaired, washed, and detailed 5th wheel out of the shop and set up for us to walk through. I made an executive decision to walk through and find the unit on my own so I could see how it gets set up. It was definitely not washed or detailed and when my wife saw it and walked through it for the very first time she was thoroughly disappointed and disgusted by the facts 1- it was no where remotely close to clean by her standards 2- we waited for repairs to be done yet we found broken cabinet doors inside and 3- the most disgustingly stained mattress was waiting for us in the master bedroom. We already made plans for our current rv to be donated so we were feeling a bit trapped. We finalized the purchase after having them remove that biohazard of a mattress anyway and made the 8 hour drive back home. I was asked by our sales rep to leave this review and she wanted it before I left their facility but I felt like I needed a little time to think this through and leave a fair review. We’ve now had our new rv home for three weeks and we are actually thrilled with the floor plan and we’ve made the much needed repairs in order to make it feel more like home. In short if you don’t mind being greeted with a “where’s the money” type of attitude, can easily stomach bodily wastes staining some of the furnishings, some cosmetic blemishes that they will not repair, and a ridiculously exorbitant simple interest rate this is the rv dealer for you.
If I could give a 0 review I would, first of we were lied to throw the whole process had already given them the down payment. They stated that they do a full service walk though and cleaning. Got the RV 4.5 hrs away from the location ( they knew were it was going) and there was bird s*it inside on the top on the KITCHEN SLIDE, I steam cleaned the carpet and there is no way it could be like mud after a week of only one person being in it just to sleep. Now come to yesterday morning woke up to a rotten smell and water leaking from under the sink when entering the kitchen upon inspection I found that the piping from the bathroom going towards the sink was rigged to not leak the pipe is 1/2 in to short that had been covered with a layer of pipe glue, had probably 5, 5 gallons of grey water standing in the underbelly of the RV. So much for full inspection. RUN AS FAST AS YOU CAN.They are not family friendly we are full time RV living and they want me to pay a transportation company to have it taken 4.5 hrs back and pay for the parts plus I would be out of pocket for a place to stay. If I could post pictures I would. RV depot I would think it would be in the customers best option for the company to pay someone in our area to fix what yall couldnt. So disappointed
If I could give zero stars I would. They do not know how to communicate they will talk you into putting a huge amount down as a deposit not even looking at a unit yet to tell you that that’s to guarantee that you’re secured into that one RV but then later on if you don’t find anything or if you decide not to go through with it they will keep that deposit so don’t put anything big down they will tell you it’s a nonrefundable deposit even though they don’t disclose that over the phone or through emails they have poor communication skills because after they’re done screwing you out of your money they will threaten you with a lawyer if you dispute it with your bank
Highly recommended !!Rv Depot has such a opulent vibe with a relaxing, homey feel & treated us with the right kind of hospitality.Several things worth pointing out within the overall atmosphere of Rv Depot.Our sales representative Rebecca is very upbeat, inspiring & a great conversationalist, very charming and has exceptional taste in picking your next RV. She showed us a different kind of experience in an Rv lifestyle. You will definitely be blown away.Greeted us with follow up calls in the morning and even on her busiest days, she still reaches out within the day you’ve called. She has blown our expectations away in a sales rep.Our Rv has everything we ever needed. The Rv has it’s unique touch of modern style making our bumper pull that much more enjoyable. The bathrooms have spacious room and a well needed half bath.During our paperwork process the management gave us exceptional 5-star service, you will never forget and will talk about how great & friendly they were, even when you have left.All expectations were made clear throughout the entire experience. I look forward referring all our friends and family to Rv Depot.
Its a family owned business but they have no problem putting other families out on the street with their scammer ways. According to the salesman after getting approved the process is they take the RV for a full inspection with takes 10 to 14 days. We got our RV 3 days ago and have been using it the last 2 days well we go to take our FIRST RV shower and the entore gray water tank falls off the RV we cant even move the thing cuz wires and pipes are hanging and exposed! They also didnt dump the trailer prior to us picking it up because the black tank is already full. We cant move the trailer to dump the tank and RV depot act like they were going to help but is giving us the run around and not calling us back. They sold us a lemon and they have ZERO care that we have children pets in a waterless RV in the middle of summer
My mother is disabled. She sold her home to move out of state for my brother whos wife passed away unexpectedly on may 12. My mother has been sitting in a new state with nowhere to go because her camper still has not been delivered. My mother has no food and nowhere to go so we have had to pay a ridiculous amount of money every day for a hotel room. Would not be so bad but she calls constantly and no one returns her calls or will talk to her. They dont even call to tell her it will be another day or 2 or 5..I myself am dealing with cancer. This is ridiculous.August 1, 2022. Things have worse since my mom received her camper. Leaks in the roof, cant run anything electric while the Air conditioner is running or it blows the breaker, cracks in her sink, the jacks didnt work... And so so much more. Whats worse is that they offered to give her the money to remove a mattress (that was supposed to be removed before delivery) but only if she would remove her negative review!!!! Please beware this place has taken advantage of my disabled elderly mother beyond belief!!!
I went in thinking it was going to be like every other RV dealer like Camping World . Bye only showing you campers they think you can afford but it was the exact opposite . Dillon showed me every camper I wanted to look at and was very knowledgeable about all of them. So if you need an RV you dont want to be haggle to buy everything you look at come see Dillon at RV Depot hell take care of you.
Why make me waste my time?????!!!!!! They ran my husbands credit a week prior told him that he is approved asking for partial down payment upfront, luckily we didn’t. We drove an hour to see the rv just to tell us never mind you’re not approved. We’ll why did you say that I was in the beginning!!!!!, Be honest just tell me “you’ll get approved when you get here” and we have actually someone to look into your credit report that was ran a week before to see if we say yes. Ridiculous -by here pay here place-!!!! Don’t waste my time!!!!!
Waste of time and 1.5 hour drive . Send all the paperwork and claim all looks good and ask for a debit card before seeing it . Drive to look at unit and told me they would call me 45mins later . 2 hrs later some lady calls and ask me questions and then I get a call 2 min later saying denied. What ? I have u all my infor 1 week before and u could not have checked it before I drove out . Asked why I was declined and they said they don’t know .glad I did not leave money with them
If your looking for a place where customer service and getting what you need is your goal. Go to RV Depot and ask for Deborah !!!! She will work with you and meet your financial needs and accommodations. She not only got me what I was looking for she made it happen!!!!! Ty RV Depot!!!
Buyers beware!!!!!!!!This place seems like a dream at first. My family and I are losing our place, we poured out our heart and souls out to these people and told them all we could afford and not a penny more. I thought we found our new home, And I asked if there were any other fees,or money of anykind to be spent. Again I wasnt doing the deposit unless assured. That sales lady and I have the text Swears 5000 to take it off the lot NO MORE AND NO LESS.....AFTER THEY GET THE 1000 THEY TELL ME I HAVE TO SPEND EVEN MORE MONEY TO TAKE IT OFF THE LOT. They are not upfront .... they constantly change the rules!!!!! Do not give them any money and I mean not a dime without seeing everything up front because these people are not honest they wait until after you give them the money to finally tell you all the detailsThey are scam artists and they get their money by means of deceitful practices and entrapment!!!! And then they try to tell you that you cant get your money back!!!!! Do whats RIGHT. AND GIVE ME BACK MY HARD EARNED MONEY...........SERIOUSLY DONT DEAL WITH THESE DEVILS. You will regret it!
What a wonderful buying experience. Our sales person, Deb was so very helpful and sweet to work with. We drove almost 1000 miles to come pick up our new camper and did a walk through to find a few minor issues that needed fixed. Everyone jumped right on it to get it done in a timely matter so we could back on the road. Great people, great experience. I would recommend to anyone looking for a used RV!
I was very surprised by their vast selection and was pleasantly greeted by Deb. She really went out of her way to help us find the perfect unit for us. The first unit we looked at had an issue with the slide motor going out but Deb was quick to call and let us know that the motor was going to be replaced. We were in need of an RV much sooner and so they worked with us and we ended up getting one that we were much happier with. Deb really went out of her way to make the process quick, easy wnd most importantly enjoyable! She walks you through every step of the process and keeps you updated the whole way. They gave our unit a good cleaning and even helped us with getting it delivered to our home. I highly recommend this establishment and will be back for sure. Thank you Deb and team for all your help!
This is our second time going through Rv Depot and this time was the most stressful day we had to go through. We drove 10 hours to come trade in our camper for our new one; All the problems we had was due to the first salesperson we had because there was unsaid information and nobody was on the same page but thanks to Rebecca, Racheal, and the owner for going above and beyond to get everything situated out and to get us back on the road. I would recommend Rebecca for anyone who goes through Rv Depot. Racheal, which is the manager, was very helpful through all the problems.
I would AVOID THIS SCAM OF A BUSINESS. Everything they say is a LIE, including testing it for leaks. I had my RV delivered 2 weeks ago and it is rendered unlivable because we have discovered 3 water leaks and mold. Of course, to use the “fake warranty” we have to pay $1000 round trip to send it back- so they can say they fixed it and probably wouldn’t anyway.Buyer beware.. We have retained an attorney today and plan to sue this rip off company. What they don’t know is I recorded every single conversation with them once the first salesperson was caught lying to us.Buyer beware. You heard it here despite some decent reviews this place is absolutely a scam.
Deborah was amazing!, she help me for 2 weeks showing RVs,Great patience and personality, we went through a month of trying to qualify for a good Rv without results, this place gives us the approval in 2 days! and we were able to buy a quality Rv.Our dream came true. Thank you from us to you all!!!!!!.
Absolutely awful experience here. Every RV we were shown was disgusting inside. Rotten food in the fridge, roach traps, trash laying everywhere. They claim they clean them if you buy one, but first impressions are everything, and most of these RV’s are filthy. A couple other things to be aware of is they are quick to take your down payment, but after the fact they tell you it is non-refundable. You can transfer that downpayment to any RV you want at anytime, but funny thing is, they don’t explain to you that it’s non-refundable. Literally NO paperwork was signed by us, but thankfully I got my bank involved, and we were able to get our large deposit back. So clearly they didn’t have any basis for keeping that money. Also, they won’t tell you this UNTIL you sign, but they require you to have 6 months insurance pre-paid on the RV. So that’s another expense you need to factor in, one that conveniently gets left out until you are signing papers. They will tell you how straightforward they are, how they want you apart of the RV Depot family, blah blah blah. This place is a joke, with questionable practices and disgusting RV’s. Seriously, go elsewhere. You’ll be much better off.
I feel so blessed and happy today at Rv Depot and I just bought a Class C Rv! I want to thank Gary and Bhealor for being so kind and helping me with financing a Rv that I never thought I would be able to buy. When I am ready to buy again I am most definitely coming back!
They are not upfront about anything. They sell rvs that are in unlivable condition. Due to purchasing an rv from them my son became very sick about a week after moving into it, come to find out the rv was full of mold. Do not do business here. It will leave you worse shape then you were before.
Bhealor was great above and beyond to make sure I was able to get into what I wantedKids had a great time on the golf cart rides also very responsive to my messages great place awesome people if you need a camper go see bhealor she will take care of youStephen open range
Cant give a zero star so they get a 1. Run. Runaway and dont look back at this poor excuse of a company. Plenty of other reputable places than getting scammed by this place. The absolute worst experience Ive ever encountered. If I could get my money back i would. From the unorganized sales and service department to the lies. I will post a review every week until I get tired of it to make sure people see this to go somewhere else to buy an RV. Rebecca and Carl are awful and just lie to you to make a sell. Cory at the other office in Fort Worth is worse. Day 1 my refrigerator quit working. Day 7 my oven quit working. They want you to quit your life and drive back to their shop to get things fixed which would make anyone lose money. Crooks and rip off artists. DO NOT SHOP HERE. SCAM ARTISTS AT ITS FINEST!!!!
Deb was awesome, from before stepping foot on the lot she kept in touch with emails and sent me photos of multiple trailers. Once was able to come in she made the process smooth and easy, all the way down to playing with my 2 year old like she was one of her own while we looked at trailers. Turned down multiple places, felt good to find our first trailer for the family! Highly recommend Deb and the crew at RV Depot!
Joel, my salesman was great and Sheila at the front was super helpful, but overall it seemed to be a longer/more difficult process than needed. After putting down my deposit, they informed me that I had to have 6 months prepaid full coverage insurance before I could pick up my RV. I believe there needs to be better upfront communication. Overall, happy I have my RV, but I believe this could have been a better process.Tim
Ive never dealt with a more crooked bunch of people in one place. Before the sell they put on an act of a company with integrity and customer service, after the sell when you call about problems....crickets. You cannot get anyone to call you back. I would highly recommend that when looking for an RV to pass this place by.
If only it were possible to give this place a negative star review. I started the buying process with a other RV company and RV Depot bought the company during my buying process. I was scheduled to pick up my RV from RV Depot the January 8th. I went to complete the paperwork and give them the $4000 down and pick up the propane tanks on Friday, January 7th only after completing said paperwork and giving them the $4000 I find that the RV hadnt been touch as far as make-ready repairs and cleaning. They agreed to allow me to pick another RV, but that couldnt be done until the next day. Saturday we went and spent the better half of the day at the lot. We picked out an RV and met with Tim the GM and the service manager and they assured us that the RV would be started on that day and ready for pick-up today, Wednesday, January 12th. Well I received a call at 9AM letting me know that the RV will not be ready until Friday. The GM and the service manager supposedly left Monday to attend a conference and nobody in the service department knew the RV was supposed to be completed for pick-up today. This is EXTREMELY bad business. My next call will be to the owner of RV Depot. It seems nobody at the lot cared about the first mishap and now this. DO NOT BUY FROM RV DEPOT!!!!!
My salesman was Gary and Kendrick and they are beyond awesome I would absolutely recommend anyone to come do business here. They helped me and my wife get approved for the perfect camper and I can’t not wait to get this camper paid off so I can either trade or buy another camper. This place is amazing and it’s definitely a 10 out of 10 on customer service. They put their customers before anything else.
They where very helpful. We spent probably 5 hours going in and out of different RV’s. They was very fast at going threw the rv to deliver it to us there was one issue with the hitch but the owner was very amazing he told his people we will do what makes the costumer happy. Over all this was an amazing experience and I will be back when it’s time for an up grade!!!!
I bought my RV from here a few months ago while I was working hurricane Ida helping restor people’s power away from home for 2 months sleeping in man camps. They sent me pictures that seemed to be well maintained and taken care of but upon delivery ($1000) there was plastic pieces dragging the ground, I walked in and there was no mattress, no awning, none of the outdoor lights worked, the bedroom door was gone, the couch was stained, the whole place smelled like dogs, the freezer was full of water where someone had thrown bath towels inside to “soak it up” and just left them, there was tampons left, long black hairs all over the walls in the bathroom, chewed bubble gum in some of the drawers, dirty utensils in the kitchen cabinets, and much more. And on top of that the whole buying process was a hassle that they weren’t interested in helping with. When I contacted them they assured it was went through and cleaned but that they weren’t “professional cleaners” and then they wouldn’t reply anymore one they had their unit sold. Anyone feel free to contact me for more details but in the mean time DO NOT waste your time with these people.
Bhealor Young, was our salesperson. She was extremely helpful from the very beginning. She has been very informative and exceptionally personable throughout the whole process. We 100% would recommend RV depot. The staff was very friendly throughout our entire process. We look forward to doing business with them again.
Rebeca did an amazing job getting us into our Grand Design Solitude 379fl 5th wheel. She made the process easy and was responsive to all my many questions and, she really went above and beyond! I would recommend RV Depot to friends and family and ask for Rebeca she will take care of you.
Friendly courteous and Helpful staff and Service Technicians. Great selection and prices.I made my first purchase a ForestRiver Motorhome The transaction went smoothly. Gary went above and beyond to see it went smoothly, working on his day off. I am more than happy with the purchase and financing. The only issue was having to pay 6 months of insurance because someone before me screwed up and cost RV Depot financially All in all it was a great experience .I will recommend Gary with RV Depot to anyone looking to purchase a RV.
Our sales people were Bhealor and Deb All of the ladies that we worked with were very helpful with everything, from showing us many different rvs all the way through to the financing. The service guys were on top of getting the rv ready, showing us how things worked, and taking care of any issues. All in all, a great experience.
Absolute worst.Went home, tested everything.Outlets burned out, awning doesnt work, hitxh drags because the stabilizer wont go up.I put down 5 k.Bad credit due to 1 ding and they were very pushy.Go elsewhere. Im waiting for a manager ... yet living without what was promised ... a working RV.
Me and my wife came and picked out a camper they had to order parts for it that was taking a while to get. I was getting up set because there was no no communication with us when we called it was always let me find out Ill call you back and never call. I came back up up here and talked to Christin and Gary about the situation and they helped figure it out and Im leaving with a camper tonight. They are two great guys to work with they will go be on to make you happy.
Service lied straight to my face and said they had drained all my tanks on my RV prior to me picking it up and that the sensors marked that they were full because they needed to be washed out so I took his word for it... now im 900 miles away on location for work and I cant empty any of my tankst because they are completely glued shut with some type of Heavy duty glue .So I guess i wont shower or anything like that, its not that important right?😒..Im sure its going to cost me more then a few hundred bucks to fix 😡😡😡 this is day one on site SMH..just make sure you check Your RV yourself before driving away..im new to this RV life style but lesson learned,For the price they sale theses things for you figure they would do better on the inspection.
Was looking for a trailer that was supposed to be in their inventory but wandered around the lot for an hour and a half and never found it. They have no idea where their inventory is on the lot. Was also not impressed with the condition of the used rvs that we did look at. Went to McClains RV in Fort Worth and they took us right to it. Great condition and bought it on the spot.
Traded in my old rv for a new one and Gary my salesman was exceptional good, Shelia was exceptional also answered all my questions, I do have to say that the whole company went above and beyond my expectations for me and didnt think there was a company out there that did what they did for due to the illness that struck me when I had my heart attack, this company was very awesome to deal with, the only thing I had a problem with was the fact that my old trailer was in there lot and someone had taken some valuables of mine that cannot be replaced, Once again thank you Gary, Shelia and Maranna
Deborah is amazing sales-lady. She followed our lead, showed us the RVs in our price range and what we were looking for. She listened to us and didnt give any run around. She let me ask a million questions and never lost her patience with me. Highly recommend. I look forward to continuing doing business with RV Depot.
Our experience here at RV Depot was nothing short of exceptional. Business was conducted at the highest level of professionalism. Kendrick was quick to get back to us with any and all questions. I would definitely be willing to refer Kendrick and RV Depot to friends and family.Thank you,Michael Peterson and Chance Wright
Trey was an excellent salesman, answered all my questions and communication was great, everything was done over the phone like demonstrating me the trailer, i traveled 7.5 hours and the trailer was exactly how he said it was and in the pictures. No issues and will refer friends and family!In and out within an hour very well happy with our purchase of a 2015 Cherokee 274DBH
My husband and I recently bought a camper through RV DEPOT our salesman was Gary, he was patient and when we looked at one we was happy, but there was several different campers that we looked at, he was very helpful we found our camper the next day we was approved and 2 weeks later we picked up our camper.
We were in there and out in less than 2 hours with our new trailer. Our salesman and a tech walked us through every inch of the trailer and found no defects. Our salesman Kendrick was awesome, anytime I texted or called prior to picking up our traler he was always available and courteous. We loved our experience at RV Depot. I would recommend to anyone.
Mr Gary, Mr.Steve and Ms. Sheila were awesome. Mr.Gary was very kind,and very prompt on responding to my questions and emails. Drove up here to look at it and they were very friendly and excellent customer service. If you are looking for a RV call Mr.Gary he will go beyond to help you out. We are very pleased and excited to make beautiful memories with our RV. Thanks Mr.Gary
Was sold an rv they told me ent through a lengthy inspection process. Come to find out they installed new grey tank in and never plumbed the interior plumbing to the tank which was causing water to come out and back up the drains and air tubes. The fresh water tank has an issue and won’t fill so we use the city side. The furnace went out for the heatAnd the hot water heater doesn’t work. We were also told the crapper was emptied and it wasn’t and that we had full propane tanks which we didn’t. We have not had any luck speaking with anyone in charge but we’re only told to drive 13 hours back to have it fixed. My attorney has begun the process for law suit under the Texas deceptive act
DO NOT GIVE STEVE GREIG AND HIS GOOD OLE’ BOYS AT RV DEPOT ANY OF YOUR BUSINESS. One of Steve’s Good ole’ boys goes by Kendrick and the other good ole’ boy goes by Tim. When I came in to look at trailers the other day, I overheard the group of male oppressors standing in a circle. Steve was snickering with Kendrick and Tim about what the good ole’ boys call “locker room talk.” You’re not in a dirty sweaty locker room, you’re at your professional job, WAKE UP. Apparently Kendrick was hitting on a female customer. Steve proclaimed, “Why buy the cow when you can get the milk free?” As a customer I was in SHOCK that I heard a man say something so rude and disrespectful towards women. Well I have a message for you boys: IT’S NOT WORTH BUYING AN ENTIRE PIG TO GET A LITTLE SAUSAGE!! If you are going to be salesmen learn to be professional and learn that customers don’t owe you ANYTHING. Be noble and respect both your male and female customers as we are all equal. When somebody puts a deposit down on a trailer honor that sale. Don’t go back on your word and run a dirty business. You’re no match for this Feminist.
We needed a camper in 5 days time! I didnt seem possible any other place I spoke with.. Deborah made it happen with ease. We traveled from Georgia to pick up our camper and she made the process super fast and easy since we had to get back on the road ! She answered all our questions and was simply amazing ! I 100% recommend RV Depot ! Ask for Deborah
Literally the easiest place to buy a new asset, they are professional and hassle free. Had zero problems and they made everything simple. If they would teach car dealerships how to run a business they would make the world an even better place. Colt and Deborah were my salesman/saleswoman, best people to deal with. I look forward to future business with them.
This was the most horrible waste of time and money. Sold me a rotten RV knowing of the damages I was told they was all fixed. But no leaks or damages 8,000$ into paying on they wanted me to put the money out to bring them my busted up RV to repair. Loss of work cost of gas and hitch and no home til repaired. So that the cost of a hotel aswell. 2,500$ to pay for the busted rotten RV. Put my hand o the couch and it fell apart yall!!! Dont buy from them what horrid people and liers.
Skylar and Dustin have been great salesmen throughout our purchase. We have done everything over the phone and online and they have been there every step of the way. They have been kind, courteous, and negotiable the whole time. They have gotten us into our camper that will be the perfect fit for our family. They are delivering it to us today which is about 5-6 hours away, we are super excited. Thank you for all your help RV Depot!
Worst rv ever! If I could a -5 stars I would . They gave it to me with the tank full , we have leak in the ceiling , the hot water heater doesnt work and I have 2 kids plus myself the stove doesnt toilet was clogged the vents had nothing toys in it ..DO NOT BUY HERE CON ARTISTS AND THEY MAKE YOU FULL OUT A REVIEW BRFORE U LEAVE SO DONT BE DECEIVED FROM THESE REVIEWS
Our experience with RV Depot has been outstanding!! We were blessed to have Kendrick as our salesman. Kendrick is a VERY good, straight up, honest, and compassionate salesman whos main concern is to get you exactly what you are looking for! His customer service skills are to be greatly commended! He made us feel very comfortable and focused on us the entire time we were there. Thank you RV Depot for entrusting this young man to be part of your team! Very good decision! And Thank you Kendrick. You are certainly appreciated! God Bless You.
Just wanted to let anyone know that getting an travel trailer has never been easier, from over the phone to direct contact you tell them exactly what your looking for, and they go above and beyond the call of duty for you I’m a union lineman of local 66 working 7 12s with no time to spare and at a moments notice they was able to work with my schedule, simplistically at its finest, I worked with Bhealor the whole time thank you for your time
RV Depot....Cleburne Tx....Greatest place ever! From 8:30am to 5:30pm...Debra worked with me by phone and at the end of the day...by 6:30 pm...I got a call back and she said...Eva, you got the RV trailor, its yours! She is an awesome saleswoman!!!Kept me informed and followed through with every detail...RV Depot...a great place to purchase your dream RV Travel Trailer!!! Kudos to Debra!!Thank you RV Depot and a Great saleswoman!!!
I loved the entire experience from the beginning of my RV shopping through to pick-up. My agent, Skylar, is the best! He is friendly, professional and he clearly explains all details. The entire staff are friendly and welcoming. They have a good selection of RVs to choose from and I am happy with my purchase. I recommend RV Depot to anyone shopping for a good deal.
We were considering getting a used RV that we could quickly start using. We called and they told us that they had down payments as low as $3000. We drive 3 hours to see the RVs. On arriving, we were told that nothing on the lot was less than $5000 down. We went ahead and looked and the story kept changing. But each RV that we looked at they were quoting us $6000 and $1000/month for terrible RVs. Lots of obvious water damage, half of them smelled of some combination of smoke, animal, mold and septic. Floors that were completely worn out, large holes in the walls,, etc.. They kept telling us they would fix anything significant, but would tell us what that meant. Comparing the online (which will not give you any prices) to reality, I cant decide if they are just very bad at taking pictures or if they are very good about taking them in a way that hides all the issues that they really have.
Ride up from waco today to purchase a travel trailer for my brother. Wanted to place it in my name and I wanted to take responsibility for the note. So that he could take his wife and kids with him why he worked out of state.However after being informed by the Manger that he has been doing this for thirty years and he knows I wouldnt pay for it. Never once did they run my credit or even ask my financial situation. Simply because I ride one of 4 Harleys that are paid off sitting in the garage connected to my 200000 house thats paid off ect ect....You sir should never assume.Your discrimination and profiling customers has Im sure cost your employer a great deal.
My wife and I had a great experience with Colt and RV Depot! We were denied at a few other places, but RV Depot got us approved and ready for pickup within a week. Colt helped us figure out the awning and found some cleaning recommendations for the canvas on our pop-up! We left knowing how to setup and takedown our pop-up and how to use just about all of the amenities. Thank you Colt and RV Depot! The entire staff is awesome.
Michael was very attentive to our needs. Showed us what was in our requirements and budget. He took his time with us and had us on the road the same day. He was one of the best sales men we have ever worked with. He is very personable and such a great guy. The manager and finance guy were helpful as well. The maintenance guy was very helpful and worked hard to get us out the same day. This group of guys made us feel at ease and were so good to work with all the way around. We will definitely come back when we are ready to upgrade.
This was an amazing place of business. This was our first time buying a travel trailer. From the minute we walked in Ken the salesman made us feel extremely comfortable. On the day we went it was below freezing and raining and he took the time to walk with us out in the weather showing us several campers until we found the one we loved. He was very knowledgeable about the products. The entire process was extremely easy. They were laid back and really helped us to get in to an amazing camper. Thank you very much for the wonderful experience and making us owners of our beautiful camper.
RV Depot, was very friendly and supported by a professional managment,Great surprise when they approved our account to purchase our first RV ever, the owner step in to assist, and help get everything done, the maintenance manager in tune with every aspect of every single department of the company.In general I was very impressed. Unfortunately our sales rep lack of knowledge of her product, never follow up with me, I have to call her all the time for every specifics of the unit, I pay my first down, and never got a copy of my receipt until 30 days later, and on, and on to a point the owner have to help and jump to fix everything in 10 minutes way to go Sir.That felt good and sold me, what a great way to end the day, they proof to be the best in taking care of people as everybody deserves. Thank you guys for all the effort and respect. I will do recommend RV Depot to anyone.
We showed up to pick up our RV and it looked nothing like the pictures that were sent to us that we agreed upon to buy, there was a wall that was not there that fit a big screen TV, a full size residential refrigerator that was taken out (didnt work supposedly) and replaced with one that was half its size, no pull out couch to sleep on that was supposed to be there and the counters were a completely different color ( which we were told was because of the camera on the phone). If you decide to buy here just be careful and make sure you know what you are getting before you buy and look at it before you agree.
We came as a family to look for a better glamping life style for our huge family and something that will fit our toys in. And we found one we really liked! We got approved which they state they dont judge your past they want a better future for you and thats just what they did. Thank you so much for being a human being and giving people second chances even if its to people who are living in them full time. Trey my salesman was so nice, kind, patient, and didnt mind us keeping him out of the office lol. Go to him yall!!! Go to this place and get your second chance!!! Their taxes are a weee bit up there but, I mean if you arent going there with striking beautiful clean credit, dont complain! The only thing I would work on is with your techs! Some coworkers arent comfortable working with the management. Yall need to get it together! Dont state an RV is ready when its not completely and having drivers wait hours before we could even let them know whats going on. Also if ya want a little laugh ask for Gary and his lil redneck friend, very sweet people 😁
Total reviews rating 4.4
199 Reviews for RV Depot 2023:
Review №1
2022-05-21Thank you deb!!! She was awesome !!! From the first day we contacted her she was on her job sending us photos and staying in contact with us. She made sure the process went smooth. We drove 3 hours to pick up our new RV and she had everything ready just as she said.
Review №2
2022-01-31Timothy and I had a great experience at RV Depot. Our salesman Kendrick went above and beyond our expectations!! We told him what we wanted and he found it for us, 2016 Big Horn!
Review №3
2022-02-19Just purchased a fifth wheel rv and the whole process was amazing. Our sales person Deb was a dream to work with she went above and beyond to get everything done so we could get it a day earlier than planned definitely will be purchasing with them when we want a new one
Review №4
2022-06-30Ricky was an awesome guy through the whole process of our purchase of our fifth wheel! Very understanding, accommodating, and great communication throughout the whole process. As far as the whole RV Depot the Inventory is super selection but I cannot stress this enough if you are not dealing with Ricky I would not deal at all. I give the facility three stars Max, maintenance was great there was some unexpected twists and turns to get to the end but this five-star review is definitely for Mr. Ricky and if you need to find him hes at the White settlement location. Thanks for doing the white thing Ricky.
Review №5
2022-07-29Absolutely amazing experience from start to finish! Dillon was great with helping us find the perfect fit for our needs! He went above & beyond to make sure all the pieces fell into place for delivery day! I would recommend RV depot, Dillon & their entire staff 10 out of 10 to family & friends!! Thank you for selling us our dream!
Review №6
2022-06-06Wow the Service and attention to customer service is by far the best we have experienced. Kendrick Moore helped us through the whole process and stayed in contact with us thru it all. We told him what we wanted and he found exactly what we needed for us. We are full timers and are picky… but Kendrick got us in the unit driving away in less than a week. The selection and quality of their inventory surpasses anything we have seen. We looked from AL to TX and RV Depot was the only no haggle, stress free shopping we experienced. Limited warranty and price was exactly what we needed in today’s economic times. Will be recommending to friends and family.
Review №7
2022-02-25Debra was the best! I stutter and she and the team was patient and comforting throughout the entire process. Even when my original unit malfunctioned, the switch to another unit was stress free and seem less. Excellent customer service! I will definitely be back for my next unit.Respectfully,D. Waters
Review №8
2022-06-25It is wonderful. Our salesman was amazing. His name is Christian and he is the best
Review №9
2021-10-12Very smooth purchase process and fast from start to finish. Had we lived closer the times frame would have been even smaller! Definitely recommend. Kendrick and Gary worked hard to get us the 5th wheel we needed . Glad we found them and didn’t have to settle for a camper that we didn’t like. We found one we LOVE
Review №10
2022-05-27Dillon, our salesperson was AMAZING!!! Made sure that we had everything we needed when we came to sign and pickup our camper. He gave us the best deal and camper we could ask for. We are in LOVE with this place. Amazing and happy people. RV DEPOT has my business!!!