Safe-Dry Carpet Cleaning of Houston in Houston
Site: http://1800safedry.com/carpet-cl...
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–12PM
- Sunday:Closed
I inadvertently mis scheduled with this company (because I am old) and had to cancel my appointment. The associate that came to my home, Prince, was so gracious and patient when I informed him of my scheduling kerfuffle. I also spoke with the manager to apologize and he was gracious as well.
I was so upset about dog pee on my brand new carpet. I tried to clean it up and made it worst. Finally called Safe Dry carpet cleaning and Chris came out and was so professional and nice. He kept me calm and did his thing and my stain came out beautifully I had to give him a big hug. I had tears and he was so kind about it. Highly recommend.
Prince, did an outstanding job he was very attentive and detail. He went over the carpet thoroughly. However, the system machinery did not perform adequately. He was able to be as effective due to equipment performance,. Highly Recommend Prince are your carpet technician.
Chris and Brad came this evening and where great guys. Issues we ran into was they wanted us to leave a review which wasn’t an issue but they watched over my shoulder while writing it. The second issue was we paid an amount of money for our couches to be cleaned and they didn’t move them to clean the sides or back. They didn’t even vacuum or attempt to clean the bottom sides or under the cushions. Pictures are attached.
Chris was amazing! He was very professional and the carpet looks amazing after he cleaned it! He was so understanding of all the stains and I felt like he didnt judge us due to all of the stains! I would recommend him to anyone! And lets not even began to talk about what he did with the stairs!! Great job chris!!!
The company is not professional.I was quoted one price on the phone.He arrived to my home late.He didnt even have water to do the service.He stated I needed a deep cleaning.The company deep cleaning method was spray the carpet and run the machine over the carpet one time.I would not recommend this company.My carpet was still dirty.He basically just took my funds and did a poor job.
We loved Chris. My husband got a little testy with him over an issue with another Safedry employee and Chris was so calm. He didn’t get flustered at all. While my husband was voicing his displeasure Chris listened and when my husband finished he calmly stated I hear you, I am very sorry and here is what I can do for you right at this minute. He stayed at our home and cleaned the area rug until 10:30 or 11:00 pm.
Chris Houston was amazing! The guy really knows his stuff. We had a tough challenge for him but he was absolutely outstanding. He’s a fantastic representative for your company. If we have any further need in the future for carpet cleaning we will be requesting him without a doubt.
Chris was here on time, was very patient, worked around our budget to give us satisfaction and asked often if we were happy with the results. If not, he would give it another try until we were happy.It’s also nice to have decent people coming into your place, well presented and absolutely polite and respectful.Our carpet looks A LOT better now!!! It had dog hair and dust all over because our vacuum broke so got left behind with the cleaning of the house 😬 Thanks a lot, Chris!!
Prince was AMAZING! I needed a last minute carpet clean in my apartment because my dog vomited in two places and the smell lingered. One of their trucks broke down but he made it a priority to still come out and clean it the same day. He was super nice and professional. My carpet looks and smells amazing now. Would absolutely do business with them again!
Carl McGhee was our rep who came out. From the second he got here, he was very nice, super informative, and did the job very well. If possible, he’s the one I would recommend to come out and take care of your needs. Thank you Carl for great service and being a stand up guy!
Our carpet was in desperate need of some TLC, so happy I chose Safe Dry, our technician Chris was very informative, polite, and helped us figured out what package was best for our carpet and budget. The best part is that it didnt take long to dry at all and still looks amazing! Definitely using this service again!!!
Seriously, why is there not an option for 0 stars. This would be the time for it. Looked for a carpet cleaning company near me and they showed up. Called them on Thursday and spoke with a female telling her what I needed. I asked some questions and she was very polite and answered all my questions. I said I would like to hire them. We made a schedule for Saturday for 12:00pm. And I agreed on the price. They even sent me two text messages to confirm my time. I spent the morning on Saturday preparing the rooms for the cleaning. I waited and waited and they never showed nor did they call me. I get a call at 1:45pm and I happened to have missed that call. They did t even leave a voicemail. So I called back 10 minutes later and spoke to a woman. I explained to her what just happened. She apologized and said they weee short handed. She promised me someone a manager was going to call back. I waited and waited for that call, and you guessed it, no manager called. So I called them back on Monday and spoke to another lady and I told her my experience and she kept apologizing again. She told me the same thing, a manger will call. Let’s see if one calls. Horrible business practices.Update: of course no manager called me today as promised. I called back and they said the reason why the manager didn’t call because he was in a meeting all day. Like they didn’t know this when I called early. I tried. Please don’t waste your time with this company. I have never been treated this way with any company in my life. At this point I feel like they just need to stop doing business all together.
I can’t speak highly enough of James Fletcher (Technician). He was.absolutely amazing at every turn! My carpet is super clean and fresh! He calmed my frustrations, and exemplified personal and professional integrity of which Safe Dry Houston advertises! I’m very pleased, and will most definitely continue to use Safe Dr Houston... and will be requesting James!
First time to have our carpet cleaned in our house. So happy to have chosen Safe Dry! Very easy to get a cleaning scheduled. Our technician was Carl McGee. He was courteous, kind, and so professional! He explained everything up front. He did a beautiful job! Our carpet looks great! I definitely recommend Safe Dry and if you are fortunate enough to get Carl, its just a bonus!
I was quoted a price of 88 for 3 small kid bedrooms. I prepared all the rooms and was completely ready for them with everything off the floor. When the technician arrived he said we don’t qualify for this special pricing and said he would have to charge by sq footage. The price came out to 250. That is terrible business practices to mislead customers into paying a higher than average price. Don’t waste your time!
Wish I could give these guys a 5 star but unfortunately I cannot. They were very friendly on the phone when scheduling their service. Unfortunately what they quoted on the phone and what the end price of the cleaning for one room ended up being over triple what I was quoted. I called to understand the jump in price and was promised to have someone reach out. After one week, no one reached out. I called back to still talk to someone about the outrageous jump in price and the same story. Still haven’t heard back as to why I was charged over $300 for a $88 quote. They get three stars because they didn’t get rid of the odor that we hired them to get rid of the first time around and they came back free of charge to makes sure it was gone. Their services was great, their miscommunication to me, their customer, about what it would truly cost and their lack of explanation is where I am very upset.
I use to work for them. They are thieves. There is no difference from their coupons nor regular prices. All is the same. No special chemical. Baken soda and carpet freshener. They rugs they take home. The employees have to clean in their homes. Tell them to prove that. Stop letting these people take your money.
They were very friendly over the phone and puctual however i was quoted 88 dollars over the phone and ended up paying more they were trying to charge me 307 but we ended up agreeing to 115 for one room and was told that the stains were going to be removed however they werent removed and very dissapointed in the work that was performed i will not be using there services again and will not recommed them to anyone chris huston was the guy that performed the job.
Total reviews rating 4.7
152 Reviews for Safe-Dry Carpet Cleaning of Houston 2023:
Review №1
2022-06-24If I could give this company zero stars, I would have done that. Willie Gadriel was the technician sent to me. He said he would charge $250 for stain removal from my leather sofas and $100 for a small 2 inch stain removal on my fabric sofa, I agreed to that. We decided to first clean the leather sofas and he promised excellent results.He scratched the color off of my leather sofas as shown in the pictures attached. The stains didn’t come off either. I didn’t let him proceed with cleaning my fabric sofa as I was extremely disappointed as he destroyed my $3000 leather sofas. When I confronted him that look what you did, he didn’t admit his mistake, walked out of the house saying “let me talk to my boss”. And never came back. So unprofessional attitude and had no idea what he did.
Review №2
2022-01-18Chris Huston is the best!! He was super patient explaining my options, cleaned and sanitized all our mattresses and carpets. Couldnt recommend more highly!
Review №3
2022-05-11Chris did an amazing job with our home. He was very knowledgeable about the services he offered and was very quick and efficient in taking care of our carpet cleaning needs. We will definitely be using Safe-Dry again for our future needs and I will be requesting Chris as our tech. Very friendly and professional. 👍☺️👍☺️
Review №4
2022-07-03Chris cleaned our couch. Kind, courteous and respectful throughout the process. The price was higher than what I anticipated, but it was fully explained prior to the service. Once the couch dried, two cushions still needed work, and I’m sure they will come back out and take care of it.
Review №5
2022-06-02Chris and Christopher did a phenomenal job, they were both very professional, polite, and did a very diligent job on my carpet. I swear it is almost as if it is brand new. Much appreciated!! Definitely recommend.
Review №6
2022-07-09Honestly feel like I was taken advantage from this company. They advertised 3 rooms for $88 so I told her I needed to have the master bedroom done as well and she gave me a quote of a $150 - $160.When the technician showed up he quoted me $550 for 3 rooms and one master master bedroom. I told him that is not what they advertised, it was very deceptive and a classic BAIT AND SWITCH SCHEME. I could understand it being 20 or $30 more for pet stains however this is over 3 times that cost that I was quoted. He said we dont give you the REAL PRICE till we show up.So then, I asked the technician to do just the one of the smaller bedrooms that had the pet stains in there and I was charged $185, thats over twice the amount that the 3 for $88 package was all about. Its a total scheme. 👎They should tell people about about all the upsells in advance and not waste peoples time by putting them on the spot with inflated fees. Theyve been doing this long enough to know better.I will never be doing business with them again and will be filing a complaint with the Better Business Bureau.
Review №7
2022-05-26Scheduled an appointment for $88 for 3 bedrooms. Then gives me a price of $530 or use some NASA special cleaning stuff for $2000. I say nooooo way then he says $250 then drops it down to $129 (what I paid at another company before). What the hell are you charging me over $500 when you can do it for $129. Nope bye good day. Never have I seen someone try and scam me so much right in my own home.
Review №8
2022-07-21DO NOT WASTE YOUR TIME OR MONEY!!! I give them an absolute ZERO!! I was moving out of a residence doing final cleaning, hired these guys to go in and clean the carpet in the entire house. Agreed to the payment and the technician brought out his little machine to get started. I left to go to the store to get cleaning supplies down the street, come back 30-45 minutes later the guy says hes done. 3 bedrooms, livingroom, hallway, and den!! I walk around and look, it looks like he to a floor buffer and swirl dirt around in one spot and stop!! The stains are on the floor in every area like they NEVER been touched!! Carpet is not even damp!! I ask him to call his boss and he did everything he could not too. Finally, they called me for a payment and I told them I was still waiting to hear back from someone regarding the issue. They said they would just report it to credit bureau if I didnt pay. GTFOH, ILL NEVER PAY YOU FOR A JOB NOT PERFORMED!! AVOID AT ALL COSTS, AND GET REAL PROFESSIONALS TO DO THE JOB!!!
Review №9
2022-04-20Chris was our technician. He was professional, efficient in his work, and a good communicator. We will use this company again. Great job!
Review №10
2022-03-17Chris was great. I was ready to replace my carpet but after his service I don’t have to anymore. He’s a very kind person and a gentleman I will. use y’all again.