CubeSmart Self Storage in other cities:
Seamless. Very easy Leasing process. The location is great. Tammy had my lock and boxes already in my unit for me to grab on my first load to storage.Very clean property!!!!Will always come back to this location. The girls in the office Rock!!!5 stars is not enough!!!
I met with Paula, who is a manager here, and she was so friendly, helpful, and just amazing To talk to. She had my unit ready and available for speedy move in as soon as I got here. Paper work took about 10 minutes or less (includes this review). And it was really helpful information.
Thank you SO much Paula for your help today! You made my transition to a larger storage unit seamless and went above and beyond to provide excellent customer service. You worked swiftly and diligently to help me find the perfect upgrade and, ultimately, are the reason I decided to extend my lease at this location. Not to mention the fact you did this all with a smile. I sincerely appreciate your help and look forward to working with you again.
Tammy was a very big help she’s awesome. Awesome ladies they got my squared away in a pinch. Very fast very professional. Always kind and always has a smile for their customers. 10/10 would recommend this place to anyone who needs short term or long term storage. Very knowledgeable staff. The facility was clean and well managed.
This place is awesome definitely recommend to anyone who wants professionalism and easy transactions. Tammy the GM runs a very tight ship the property is very clean she is very knowledgeable and answers every question promptly with zero hesitation. Tammy is probably the most knowledgeable self storage gm that I have talked to in the area I looked at several others and wasn’t impressed with any of them in fact I went to at least 5 other storage places before I landed on this one. She’s very friendly and gets the job done.
Highly recommend CubeSmart! They have excellent customer service along with an awesome storage unit facility. Everyone is so pleasant, positive, and extremely helpful during the easy process of renting a unit and then canceling when no longer needed. Thank you for making this experience so easy and positive.
This location is awesome. Renee is so friendly and helpful. We had a small unit that we outgrew and she helped us pick out a larger unit and actually helped us discuss options to save. The area is always clean and pretty quiet. She made sure the newubit we were moving to was blown out properly and provided advice on how to set up our space. Great price and easy access with plenty of space to park because some storage places are not friendly and its hard to park without taking up some of the road.
Tammy the manager was such a joy and so helpful. It was the best service I have had and relieved some of the stress of moving. The office and grounds were very clean. Id definitely recommend this location to all my friends and family.
Renee was extremely helpful with my move-in process. She was ready and willing to help every step of the way. If anyone in the nearby area is wanting a storage unit I will most certainly point them in the direction of CubeSmart and suggest that they speak with Renee specifically given her level of customer support. Im very happy with my choice of going with CubeSmart.
The cubesmart staff is always so helpful and friendly. Tammy and Renne always go the extra mile to make sure I have everything needed to store all my supplies for my business.
I was extremely pleased with the staff and facilities at CubeSmart. The manager Valerie spent quality time in assessing how much space I would need, and showed me the various sized units which may be solutions without up-selling. She was extremely friendly and trustworthy, which I think is very important . She is a great brand ambassador for CubeSmart, and made my choice easy to lease there!
Im really happy with this place. It is very clean, safe area and secure. Cameras everywhere and they actually keep the footage (I verified prior to moving my stuff in) staff is helpful and friendly. WAY better than when I rented at Public Storage in plano (Alma & Parker) stay away from those clowns.
I was on my way to rent from a different CubeSmart location when I drove past this one. The manager was very kind and provided the differences between the two locations. This location is a CubeSmartmanaged facility vs the other being owned by CubeSmart. The other had someone living at the facility vs this one did not. Otherwise both had the same security features.The manager offered to show me the unit and although the floor was dirty it was easy to get to and did not have an 8ft limit for the ceiling since it was single story.I decided to rent from this location and it was $5 cheaper a month.After 15 minutes of setup I was ready to go and I had autopay completed as well. I used the security code at the gate and the door with no trouble or waiting. The unit was already cleaned when I got there so I unloaded and was on my way to buy a lock. The manager offered to lock my unit with their lock until I returned with my own.This leads to my only issue and it is with the $17.99 lock they offer. I was able to get a better one for $5 cheaper at Lowes. I could have gotten it cheaper elsewhere but I needed it then.All in all this was a good renting experience and the manager was great to work with.
Renee was the GREATEST! Had a long drive coming from Georgia and she was expecting our arrival with a BIG TEXAS WELCOME. She really took her time to make sure the unit we selected was just right to accumulate our storage needs. She constantly came back and checked on me as I was downloading our truck to make sure everything was ok. Outstanding customer service and a Outstanding clean and safe facility to store all your goods.
I wanted to put no stars, but it wouldnt let me. I had a reservation set to move in May 12th. I had called twice to talk to the young gentleman to square away all the things (I am over persistent haha). Then I called on May 10th just to confirm and they had cancelled my reservation.. for no reason. So now I am out of a storage unit with 2 days in advance. The gentleman I talked to on the 10th had no explanation for me why they cancelled your unit. So sad... but I will not be conducting business here ever again.
I had a great experience while renting at Cube Smart. Customer service is great, and the site is really clean. Thank you Renee and Tammy. If anyone ask me of a good storage to rent from, i will say Cube Smart.
Brought my car to cubesmart last year to store. Tammy Gave me the best price and it was within walking distance to my house. Tammy is a great personable manager who will do her best to take care of you. Highly recommended!
I have had storage units at other facilities, but none have ever had such excellent customer service and attentiveness. Renee and Tammy take great care of the property and customers. They are continually monitoring the property and do little things like notice if you have been moving for some time and offer you water. It just makes sense to store your valuables with people who care.
Every year this location has Toys For Tots!!! LOVE IT & AWESOME A1 service. The place smells great & is very clean. Why go anywhere else? CubeSmart on Alma is the place to store your belongs I will always return to this location. The office ladies know what they are doing!!
Clean and people are nice BUT.... This place will raise your monthly dues every 6-12 months. I have had a unit there for 18 months and mine has gone up twice and is almost $50 more a month that were I started.... Pretty sure this is standard practice with all storage units but I find it bad business.
This is a brand new location so the units are readily available and super clean. We opted for the climate-controlled type. There is an electronic gated entry, and you also have to enter a code to get into the indoor units. We felt that our belongings were very secure. We only used the unit for about a month, but we did not see any evidence of rodents or anything unseemly. A rolling cart is available right inside the section which is really helpful if you dont have a dolly of your own. They have music playing in the indoor units too, which was an unexpected thing for us at first. Nice touch. Since the unit was indoors, it is much darker than the ones outside that the sunlight can come into when the door is open, even though there is plenty of light in the hallway. If you get a long unit and have stuff in the back, bring a flashlight. Also, be sure to bring your homeowners insurance policy when you sign up, or else you will have to pay extra for their coverage. The price was super reasonable, which is one of the main reasons we chose the location. The best part of our experience was meeting and talking to David, the manager. He is a great guy who was also super helpful, attentive, and friendly. We would highly recommend this CubeSmart and would use it again if the need arose.
SUPER CLEAN location and the manager, Tammy Stubbs, is simply AMAZING she is nice, polite, helpful and she doesnt care that she doesnt get your business just as long as she gets you the best deal. She even helped me contact the other Cube Smart Facility and helped me reserve it online.
Renee the manager was very helpful and amazing, made me feel welcomed and helped me throughout all the steps I needed to get my storage space and Renee made it so easy. This is such a welcoming environment, highly recommend.
The staff were wonderful. They went out of their way to ensure that our move in and out was smooth. They were very friendly and helpful.
This Cubesmart is wonderful! It is very clean. The girls running it are very good! They always offer us water when we come into the office. They are also very helpful and go above and beyond to provide service. I have used storage places before, but this one is by far the best one I have ever used. I recommend it highly.
Just rented my 1st CubeSmart storage unit today. Very pleasant experience: I called and let them know that I would be arriving with my entire truckload of household goods almost at closing time! Caseye Thompson assured me she would wait for me to arrive. She not only waited, she stuck around for another hour or more to ensure that all of our stuff was going to fit in the unit we rented. Very nice service! The place is very clean and seems very secure (cameras, high fence, lighting, etc). Even though I dont want to store my stuff indefinitely, I am very impressed with my first experience and anticipate that it will be just as smooth when we finally move out and into our new home.
The office was very professional and took the time to make paperwork easy and accessible. Both ladies were so helpful and nice and made sure I was happy with my unit. The units are nice and tall..lots of room!
Kept a large garage here with stuffed filled to the top. No damages from bugs, water or any of the type. Had a pleasure to speak with the people only the initial first time which the gentleman that assisted me was awesome and when I ended my contract was extremely easy! Loved it.
After visiting several storage facilities I understand why CubeSmart is a top pick; theyre extremely customer oriented.As with others, I scheduled time to tour the facility. I spoke with Sheree on the phone, and met with her and David on-site. The location and security were exactly what I was looking for, and the staff was so professional that I signed up on the spot. Thanks again David and Sheree!
Great place and good pricing. The Manager is super friendly. The place is very clean. Ive used a lot of storage facilities over the years personally and for work. This facility rates as one of the best.
Renee was very helpful during our move and always remembered us when we stopped by . She was very friendly and helpful through the whole process of picking out our unit . She’s an awesome employee !
Cubesmart came highly recommended by a friend and I couldnt be more thrilled. The place is spotless, the price fair and the service top notch. Renting the unit was a breeze and they even gave me a free month! I think theyre awesome...
The most friendly office staff Ive ever experienced at a storage facility! Best price for storage in the area. Super clean. Easy entry and exit. TALL CEILINGS! All units are on ground floor. Very happy with my experience so far.
Out of the other storage places around Craig Ranch, Tammy was the most confident & knowledgeable Selfstorage Sales Manager, Ive ever met, made moving in a breeze. I’m making sure I send my business customers her way as well. Just as sweet as can be too. Thank you Tammy for all your help.
I wanted to let you know Valerie was AWESOME, great customer service, professional and responsive. I had trouble with the door that evening and called her, on her cell, and she answered and helped. I would definitely recommend your location for anyone looking for storage
Our experience with CubeSmart has been superlative from start to finish. The staff is first-rate, highly knowledgeable, extremely helpful and understanding...we could not have been happier. The facilities are also outstanding. We recommend CubeSmart for storage needs with enthusiasm.
Great service! I just rented a second unit for my car. Items stored since February are not dusty at all. Front office team are always helpful!
This cubesnart is awesome the gm is super sweet very knowledgeable and helpful explains everything you need to know and doesn’t leave you with questions. The units are super clean and the office is very organized. I really enjoy my experience every time I go there. Absolutely recommend this place for anyone who is looking for a storage unit.
Great place to store your belongings!! Tammy takes great care of the property!!!
Tammy & Valerie are seriously two of the best self storage gals ever. Talk about knowing your products. Cleanest place Ive seen in years.Personalities are a 5 star as well.
I am certainly impressed with Cubesmart management. They went the EXTRA MILE and then some! Plus they went out of their way to find the the BEST low price DEAL! Plus its so convenient, only one level and my storage unit is temperature controlled. What good quality!
We found the people to be very nice and efficient. David answered our questions at the time we first rented and helped us during the move. We would recommend this location for all the requirements of a storage facility: great customer care, very clean and secure feeling. Thank you .Dena
Sheree started the transaction but David finished my girlfriend transaction, had her sign contracts, put on her new lock she had purchased and gave her the gate showed here how to input.David was such a warm & cordial leasing agent; Very delightful and funny!Kattie
This Cubesmart should be the model store. If new hires need to see what right looks like, this location exhibits professionalism.I made my reservation online and the day I was scheduled to arrive, Matthew contacted me and inquired about my reservation. He was so pleasant, professional, kind and considerate. I explained to Matthew that my 1100 mile journey was delayed and I needed to push the date back and possibly change the size of my unit.Upon my arrival, Matthew did not disappoint. In person, he connected with me, saw my fatigue and offered my water, then found an available unit to meet my needs. Thank you Cubesmart for employing such a caring employee.
Disappointed with the fees charges. My $34 a month storage unit was $75 for the first month due to Administration Fees and then an additional $12 a month for insurance for my tiny 5-foot storage unit! So my bargain of $34 a month is now $46 a month! Still cheaper than U-Haul storage, but still...
David was wonderful. He made the paperwork work quick and painless. This was really appreciated given movers were there to unload the last items of my move. David made moving day a little easier.
Was at this place for three years and had astounding service all three years. Never once was I disappointed with their attention and kindness.Thank you Renee, for all your hard work!
Helpful, friendly and very professional women at this facility. I needed 2 large units and they made my selection super easy! Always clean and easily accessible!
They bought out the company I signed up with. They then required I have to go and re set up my billing. They put stickers on my lock that do not come off easily.
The ladies that manage this place are Awsome and i even have come to consider them friends after being a customer at this location for about 2 years. Gone out of their way to maintain relationships w their customers.They deserve a raise and huge bags of gummy worms! 😊
Excellent service, Tammy and Paula was extremely helpful.Clean well kept location. I would recommend it.
Customer service at this location is outstanding - place is always clean and well maintained.
The person who helped me get my storage unit. Tamara? She was lovely and very helpful/knowledgeable
I made an online reservation. They called to confirm and ask if I had questions. When I showed it, everything went smooth and as expect. The storage unit was is excellent condition. Im totally happy with everything.
Tammy and Rene were outstanding to work with. They were professional and incredibly courteous. I highly recommend that location for your storage needs.
We had a six month rental and they were very convenient and accessible.
Facility is very clean and easily accessible. Office staff, particularly Tammy was extremely helpful, accommodating and very friendly.
Renee was a huge help and had a great customer service! She was very friendly and nice and answered all my questions!
This place has great service. Renee is wonderful. She is always looking to find the best way to help you with all your needs! Total reccomend this place for the excelent service that she gives.
Friendly & informative staff. Easy access, clean, secure, I like all the cameras (as long as they are working). Move in has been painless, thank you.
They keep their facilities very clean. The people in the office are always very helpful and nice. Good customer service.
Priced well, clean facility & I had a good customer service experience.
The staff at this location are always very helpful. The facility is in good condition and offers fair prices for the size unit I need.
Great place with good prices! The girls (Tammy and Renee) are great ,they make you feel at home and are always happy to see you!
Had a unit here for years and went back to get another from them because the product, service, and staff are great!
Everything was simple, quick, and clean no issues
Glad insurance is available. Tammys knowledgable experience made my move easy & fast. Someone should clone her!
Very helpful and friendly staff. Items stayed safe and secure and clean except for a little dust.
Very excellent experience! I enjoyed the process from beginning to end. Renee was very helpful and friendly. I highly suggest this location.
The staff that I worked with at this CubeSmart were always kind and very professional! Thank you Paula and Tammy!
Its always a great experience to come to cube because renee always takes great care of me and remembers me by name. I feel like my business means alot to this COMPANY
Tammy was beyond helpful! She went over and above to make sure that we were taken care of. Great great great experience!!
This CubeSmart location in McKinney is very clean and very well run thanks to Tammy. She is always very helpful!!
The Customer Service was excellent! The ladies made me feel so comfortable.
Great place. Staff is awesome. Renee is the most helpful and genuine person. Great experience.
Have had a storage unit here since they opened. They run it well, very happy with it.
Very well organized and clean. I worked with Tammy and she was extremely helpful with everything
Sheree was awesome! We came 10 minutes to close and she was very patient. I would recommend this location to anyone.
Renee was super helpful, the price for the unit was less than expected and the office and units were very clean.
Super awesome experience. Sherree was great, showed me a variety of spaces and was super easy to work with! Great service!
My experience has been AMAZING! The staff is very professional, customer service oriented and accommodating.
Good customer service, easy to set up and cancel plus contactless. Clean property.
Sheree Wood was very helpful, showed the property, answered our questions, offered us a drink and provided me with excellent customer service.
Casey and David were very helpful, and the whole rental process was quick, and efficient.Would definitely recommend!
Renee is a jewel very helpful and friendly. Very clean and organized operation with very fair prices.
One of the best ladys ( Renee ) I have had a chance to work with very helpful and very nice I will be referring this facility..... Thank you for everything
Tammy and staff are always efficient and very pleasant to do business with I highly recommend this facility to anyone needing storage
Well run & clean & secure. Just cant justify every six month rental rate increase.
Storage is climate controlled. access is easy. Tammy was awesome and super helpful!
Excellent customer service experience by Renee! Thank you Cubesmart! Clean and great location!
Service is excellent. Layout of storage is ideal. Wonderful experience.
Very nice staff, easy access and great pricing.
Very convenient location. Access was easy and quick. Payment process was easy and convenient.
Prompt and courteous service with complete transparency. Rates are good with no surprise hikes in coming months.
Tammy was very professional, courteous, and helpful! I highly recommend this location because of her.
What an amazing experience both Tammy and Paula did making this smooth. Thanks ladies;)
Staff is awesome. Its a new place and very clean. The prices are very reasonable.
Great experience! Very nice people to work with. They made it easy!
Highly recommend this facility. The staff is very friendly and helpful. Great service!!
David is outstanding!!!! everyone should go to the CubeSmart in Mckinney (Alma location). What a great guy!
Friendly customer serviceOnly thing I didnt like was open ceilings for fire sprinklers but very secure..
Easy access, maintained climate control well.
Renee and Tammy were so helpful, very clean and priced right.
My experience at cube smart went very well David the on sight manger was very helpful and nice 😉😉😉
My cousin is awesome she works there! And the place is amazing!
Office staff ladies are great! Very eager to assist you and super friendly
Very clean facility and easily accessible, friendly & helpful staff!
Tammy and Renee are the best at customer service and always make feel special
Price was good compared to others in the area.
David makes it so easy that even if this is your first time it will be a no hassle process
Customer service is absolutely impeccable, fast, friendly and polite.
Love my service person she was so nice
Great site, very clean and super helpful customer service
Great prices with an extremely friendly and helpful staff.
Paula did fabulous. Super helpful.
Very easy process to get setup and moved in.
Tammy is taking very good care of my needs
This location has the best customer service
Very clean, well maintained & well managed facility!
Great service and great people they know what customers service is about!!!
CubeSmart is great they are fast and friendly.
Friendly and helpful management, reasonable pricing.
Nice customer service, really aim to please.
Everyone has been really friendly
Clean, secure, friendly & helpful staff
Friendly people and good price.
The management team is great!
Good discounts, look online!!
Great Customer Service Representative!
Great job getting me what I needed
Great customer service!
Very friendly and helpful..
Excellent service!
Great service
Excellent service
Friend staff
Very good attention by Tammy and Renee. Very professional work with clients. I congratulate you.Very good attention by Tammy and Renee. A very professional job with clients. I congratulate you.
Total reviews rating 4.9
147 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-04-27This is the fifth location we have used for storage throughout Texas. The customer service has been excellent at each location. The facilities are always well kept and very clean. We have become loyal customers of your brand. Thanks for the excellent service and keep up the great work.
Review №2
2022-06-24The Sales representative, Tammy was very informative and attentive. The process was smooth and easy. A competitor a mile down the road had no sales person at all. I chose this company for the personal interaction.
Review №3
2022-06-02Super easy to reserve a unit. We compared prices to 4 other storage unit locations in the McKinney area and CubeSmart offered better pricing and discounts.The unit was clean when we got it and was exactly what we expected.
Review №4
2022-07-21Always clean, easy to rent, easy to access. Staff extremely helpful and efficient. I feel safe when I’m there alone and I know my belongings are as well.
Review №5
2022-07-08The storage facility is always clean. No smells, no bugs, no rodents and safe. I could go to the unit by myself and not worry about feeling fearful
Review №6
2021-03-08Renee & Paula have done something I never before thought possible!They turned what had previously been a commodity (storage space) into a true joy.They were thoughtful, considerate and caring at every step. If I hadn’t moved away I never would have left.
Review №7
2022-01-21The manager Tammy was extreemly compassionate, flexible and understanding. Also, she has been very resposive, professional and funny. I would give her 10 stars. Nice work!
Review №8
2019-07-02Renee is awesome! Super friendly and helpful. Plus the price is great. Probably the best price in the north metroplex area. The climate controlled units are all on the first floor and have 12’ ceilings. Lots of room to stack. Check it out the photo below which is. 20’ x 10’ unit with what seems like at least a 12’ ceiling.
Review №9
2021-09-13The staff made a big difference - friendly & helpful. When it was time for me to move my belongings to the Dallas area, they helped me find the right facility and unit. Aside from that, the facility is clean & well maintained. Im completely satisfied with the experience.
Review №10
2021-08-06We used the McKinney Cube Smart to store some items while we were staging and selling our home. We looked at several storage facilities and didnt hesitate to rent from Cube Smart when we saw it. The manager was on-site; she showed us our exact unit before we rented it. It was incredibily clean and contained pest repellants. The roof was in great shape. We could not find managers on the premises at other places we visited, bolts were broken on units and there were obvious roof leaks even in climate controlled areas. Cube Smart had none of those issues and it has carts at the doors that really help with loading and unloading. The security on the premises looked very good. Cameras, coded doors and gates. Overall a great experience.