Signs Manufacturing & Maintenance Corp. in Dallas
Site: https://signsmanufacturing.com/
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:Closed
- Sunday:Closed
As a first time Pastor of a Church, I had never navigated the complexities of dealing with city governments and what it takes to refurbish a commercial sign. Larry Clendennen The Sign Guy as I call him, was there to patiently help us every step of the way, through a slow and arduous process. Alls great! Thanks Larry!Pastor Willie E Milbry, Good Shepherd Baptist Church, 1880 Mayfield Rd, Grand Prairie, TX.
This company completely dropped the ball on a sign I was told would be designed and completed in 4 weeks. Dozens of calls and 3 weeks later I received a sign proof that was way out of the price range I asked for and would never be installed before the opening of the new store.I would NEVER use this company due to the lack of customer service. Not listening or responding to their customer and the incompetency of Doug V.
Laura at Signs Manufacturing did an incredible job producing & installing a neon sign for us at Kung Fu Saloon in Fort Worth. Great communication, reasonable price, quality workmanship, and fast turnaround - they have all the qualities you look for in a sign company. We look forward to doing business with her and Signs Manufacturing again on our next project!
Just opened new location in Farmers Branch and worked with Tom Wright at Signs Manufacturing. Tom kept us informed via email every week or so to the status of our monument sign.After installation, we had a few customers question the font on the sign and said something just didnt look right! I called Tom and told him some of the letters did not look like they were positioned correctly. He, immediately, came out to take a look. He noticed the letters should be in all caps and they had made the error. They completely remade the sign and installed it a few weeks later. It is beautiful! We are very happy with the sign and the way the correction was handled! The picture does not do it justice!
Signs manufacturing is happy to take your money and never actually produce anything. If you are a small business limited on resources I would not use this company. James Watson is the owner, most other positive reviews are from his friends. This page has very few legitimate reviews from customers. His company promised one thing and never delivered. 30 days to wait for a quote when the website says 24-hour quotes, then they billed $1000 for the Time and effort it took to get the quote The invoice states Site survey, permit filing, and artwork The site survey was a google image form google maps, The permit was filled for the wrong address and wrong business, as well as the artwork was not what we had discussedSigns Manufacturings reply below shows how they lie to their clients. There are no poles or footings installed anywhere near our property for them to even do a study on. This was a flat out lie. My rep knew they were when he stopped even returning my calls.
I had two old neon signs with broken tubes and a deadline for when Id like to have them back. Mark Molloy and the team at Signs Manufacturing made it happen! The entire process was first rate. From helping to make a determination if the signs were worth repairing to the quality of craftsmanship forming the new glass tubes and reassembling the signs, my expectations were exceeded. Communication was great and everybody I interacted with was friendly and helpful. The part that makes the experience even more of a surprise is that they did all this for what was really a small job (under $500) realtive to what it appears they normally do. Thanks Mark and everyone at Signs Manufacturing. Ill certainly be back next time I need anything sign related.
As many of us have come to realize nowadays the lack of customer service is all too apparent. I contacted this company by phone as I didnt know who should interact with, the first person on the phone understood my needs and transferred ( we all know whats happens next ) me to someone else, to my surprise Nancy McCord picked up the phone, we spoke for a while then communicated through email, she then determined I had actually reached the wrong company, she helped me visually find the correct company I needed on the web--I gave her the customer service of the month award. thanks Nancy
As the office manager of a busy law firm, I highly recommend Sign Manufacturing to anyone who may be searching for the perfect sign for their company. I worked with Larry who was extremely attentive and patient when it came to our wants, needs, and concerns. He even went so far as to bring paint color samples to our location, to ensure that we were choosing the exact colors to match our companys logo. The service was excellent from beginning to end, even through final installation. Five Stars!
We contracted Signs Manufacturing to make 2 signs for our building. We worked with Mark who did a great job. He was open to our ideas and created a sign designed for our building that was considerate of the existing styling. His installation team was fantastic too! They removed the old signs, and a longhorn (long story) and installed the new sign in no time.Our signs have been very effective: they are eye catching and have garnered many compliments from our customers, since we opened. Some of the comments have been: Great sign!; I love your sign! and one guy ( who owned a different sign manufacturing business) asked....Who did your sign? It is simple and looks really great!Needless to say....We are very happy and pleased with the results.
Signs Manufacturing is awesome! I used them for 5 signs for my new business. From the time I called to the time the job was completed, you deal with one person for the entire transaction. My representative was Harley, who was awesome to deal with. I can call Harley anytime and he answered all of my questions, or got back with me within 15 minutes. This made it very easy. The design process was great. Even after the install, Harley called and made sure I was 100% satisfied. The signs turned out REALLY nice! I will definitely be using them again for my next signage needs.
Signs Manufacturing does quality work and installation! Laura Stafford is the most personable representative Ive ever had the pleasure of meeting. She takes the time to hear your story, your mission, your ideas and works hard to get the best price for your design! Id highly recommend Signs Manufacturing! Great team, unique designs.. what more could you ask for from your sign developers?
Signs Manufacturing is a top notch company. Laura Stafford was a huge help for my needs. She actually cared about what I wanted. She was very personable and gave me the best price out there. I highly recommend Signs Manufacturing and Laura Stafford for all your sign needs.
Everything about this experience was terrible. They came recommended to us by our property management company and we visited their offices and ordered the sign to be made we wanted along with 2 marque signs. They came and measured everything. They finished one of the marque signs first and installed it in the wrong place. When we got the invoice, it was for 2 marque signs then they came back and said it was an error and the charge was only for 1 sign. They did come out and changed the location of the marque sign. When they delivered the main sign it was a rectangular box with raised backlit letter and it didnt cover the entire backing. We called our rep and she agreed it was not what we ordered. Meanwhile the property owners came by and told it us it had to be taken down as it didnt meet standards of the center. Signs Man said it was what we ordered and theyd fix the size but if we wanted it done differently wed have to pay for an entire new sign. So we went out and shopped the project again and found some that would do the job exactly as we wanted for less money. We refused to pay Signs the remaining balance so in the middle of the night they came and took the original sign off the front of our building. These guys are the most unprofessional company. And I really feel they did exactly what they wanted. Everything about this experience was terrible. They were terrible to work with. Our center will never use them or recommend them to anyone again. Be careful.
Signs Manufacturing came to our rescue! If you are shopping for a company to manufacture your sign, I promise you will have no regrets if you stop your search and choose this company! Ask to work with Nancy McCord! She is faaaaaantastic! I only had an IDEA of what I wanted our sign to look like. Nancy took my IDEA and completely brought it to life! From an idea, to the drawing board, to it being installed on our building...Nancy was there literally every step of the way! If you heed my advice and call this company and work with Nancy, trust me...YOU ARE IN GREAT HANDS! Thank you Signs Manufacturing and thank you Nancy!
I had the most satisfying experience working with Juan Carlos Martin and Signs manufacturing. Juan was extremely responsive on our project which took a little time due to permit delays from the City of Dallas. Once the permit was issued, manufacturing and installation was quick. I also got email update to alert me on the permit issues and progress during manufacturing. At the project inception, Juan provided me with alternate designs and pricing. Once I selected the signage and did the contract, I did not have to pay anything extra. I paid 50% upon signing the contract. Final payment was made after completion of the project. I am looking to use these guys to update other signage at our facility in the future.
We are so happy with our new sign. It is a brand new structure with the lighted cabinet. We went through many revisions and Juan was so very patient with us through the process. We worked on this project for over a year before we got our final approval to build it. They communicated great and we are very pleased with our beautiful sign! I would use them again!
Nancy McCord was wonderful to work with on my office signage update. She immediately invited me to their shop, where she took me on a tour of their facility, showing me & explaining the different types of available options/technology. It was obvious during my visit that they take much pride in the quality of the sign fabrication, including the use of only top-grade electronic parts to illuminate the sign. Nancy listened to my ideas, and somehow made them even better during her initial proposal. She texted me images of my signs during the fabrication process, and ensured the completion & installation on the promised date. Jesse, the Installer, arrived on-time the morning of the install. He was extremely professional, & polite. His attention to detail was appreciated, and he cleaned-up the work area immediately after he completed the job. Signs Mfg. is an outstanding company!
Signs Manufacturing was great to work with throughout the process. My rep was very responsive and ensured we were happy customers throughout the process. We did two signs and both turned out great! From a customer service and sign quality standpoint, I would highly recommend them to other businesses. They stand behind their warranty and have continued to check on us even after installation.
Love our new sign on Interstate 45. After 10 years, we got a new sign designed by Nancy and Harley. We love it and we are getting lots of compliments on it. In 2 days, we already had a customer call and said they never knew there was an RV place here. Super excited to see what the future holds. If your looking for a sign or an upgrade, I would check them out. Nancy and Harley were very attentive to our needs and they delivered. Thank you.
One star is too much. Every step of the process, Juan Carlos Martin lied to me. About the price (pretty sure it was WAY over-priced, and I got fleeced), the process, and especially the time frame. They had almost two months to get my sign put up before I opened, and they could not get it done before my opening date, costing me customers and money. They waited until the last minute to manufacture the sign and, literally the last possible day to install the sign. Of course, on the day of the installation (the day that I opened), the crane wasnt working and the inspector wasnt there...excuse, after excuse, after excuse. Terrible experience all the way around. Juan Carlos finally responded to an email (instead of ducking my calls and emails as per usual), and gave me an incorrect phone number for his boss. I found the correct number and called the owner/boss, James Watson. He basically act as if hed never heard of me or my situation, and then he blamed the City of Dallas for them not getting my sign done in two months. When you spend over $13,000 for signage, you would expect a little better service. Typical result, though...just more excuses. Worst customer service and product delivery Ive ever experienced. Juan Carlos Martin and James Watson absolutely do not care about your business, and they especially do not care about YOUR time frame. Signs Manufacturing is a joke...get your sign somewhere else from someone who will actually care about your needs.
I find it difficult to give you any rating above the lowest score. I have multiple reasons for this. Once I contacted you, and you sent out a tech to diagnose my issue, there was very little if any communication unless I reached out to you. Then the only response I would get was, ‘well, we are waiting for the part.’ No ETA or anything provided.Once the part arrived, a truck came out and replaced the part. Within 48 hours of replacing the control panel, the sign was still malfunctioning. Your company did send a truck out and told me that there were some loose ribbons and that they had reattached. Within 24 hours, the sign was still malfunctioning. I phoned back, and you told me that there must be another issue and that I would need to pay for another service call to have the truck come out. I agreed to pay for another service call. Once the truck was here and the man with the truck looked at the sign, he told me that he has no idea whats wrong and that I would need to call an electrician.After a few emails and conversations with Larry, I decided to get a second opinion from another company. The other company came out and informed me that the part that your company replaced was malfunctioning and that there were broken connectors. They replaced the control panel and repaired the other items. Since then, my sign has worked perfectly.So at this point, I have spent double what I should have spent because your company did not correct or repair any part of my sign.*** Good try with spinning the conversation to make it as you didn’t do anything wrong. The deflection of your poor work back to the manufacturer of the sign validates the fact that your company does not stand behind the work it performs. There is nothing dishonest about the review I posted. Everything I stated is a fact. I can sum it up like this, I paid your company approximately $7,500 and nothing was fixed or repaired with my sign, with no resolution from your company.****Again, good try placing the blame on something other than your company’s failure. I routinely check my spam folders for this very reason, and I never received anything. You should think about running for some sort of political office, it appears your good at not owning up to your failure and have no problem dishonestly spinning the story. Please note that another company, that is not the manufacture repaired the sign with no issues in a quick and timely manner.
Well what can I say. I have been in this business for over 15 years on agency side and client side working as a Production Manager. These guys are top notch! Juan Carlos Martin was very attentive and knowledgeable about the rules and regulations of the signage world. He has that creative side as well, that we all need when working with a sign vendor to make our Creatives ideas come to life. We made some seriously SPECTACULAR can signs and monument signs together. This is the guy you want in your arsenal of out of the box thinking when it comes to outdoor signage of all kinds!! We made an impact on history by turning a re-branded logo into dimensional signs! So completely ELATED with how it all turned out.
Loved our experience with Nancy McCord. Our company has worked with her on several large-scale projects over the past three years and she has been extremely diligent, great with details, and professional. As head of design for our multinational corporate headquarters, I can proudly state we will never look any where else for our sign needs as long as Nancy works there!
Juan Carlos was very persistent and helpful with providing us with what we asked for. The signs on our building (we have two because we are a corner office) were faded and two letters on one sign were burnt out. It was cheaper to replace both signs than to retrofit them with LED lights. Because we were dealing with our home office it did take longer to have them installed than I would have liked, but the installers, Moses and Jose, did a good job, however, I did have to call Juan Carlos and have them send someone out because the signs were not working - even though we were told that they worked before the installers left our business. The man that showed up a couple of days later was VERY knowledgeable and wasnt going to stop until he figured out why they werent working. He was able to figure it out (the timer was in our ceiling - go figure!) and set the on/off time for us. The signs are beautiful and look amazing on our rock building. Our only suggestion would be that you include power washing (when needed/wanted) prior to installing the sign. The rock under our sign was discolored and it is definitely noticeable and will look so much better once we have someone come out and power wash it. If it werent for those two items, I would have given a 5 star.
I have worked with Juan Carlos Martin on several projects over the last few years and each one has been excellent. Very professional service and correspondence. Pricing is very competitive and reasonable.On one occasion the back-lit appearance was not as expected and Juan Carlos came out and made the necessary changes to upgrade the lighting and correct the appearance. Service and quality are excellent and we will continue to use SM for future work.
Probably the best service and high quality I ever had in a business. Laura Stafford did an incredible job, she went beyond what expectation to make sure youre 200% satisfy in prices, quality, time manner. I will absolutely recommended and comeback when looking for a sign in business.This pictures is from my sign but its not done yet, they will come back in a week to finished. The flash on my phone is on thats why the logo doesnt seem clear.
Signs Manufacturing was such a pleasure to do business with! I had a very specific idea in mind and Harley was able to create exactly what I wanted. From the color, to the size, to the design, the end result was perfect!. They were even able to install it ahead of schedule which made my grand opening run much more smoothly.
We opened our second location called GAMEDAY in Southlake (Tx) and we utilized Signs Manufacturing. This was our second time using Signs Manufacturing as we had them install our sign at our first location as well. Our new sign looks amazing and definitely stands out from from other retailers in our shopping center. Nancy McCord was great to work with. She kept me in the loop at every turn and did all the behind the scenes work in working with city staff to gain approval and obtain the necessary permits. I would definitely recommend Signs Manufacturing if you need new signage.
Harley Butker has done a fabulous job of managing our growing companys business. He is extremely responsive and always available and accountable. There have been times when I needed him to expedite projects and he has done everything in his power to make it happen!!He always thinks about my companys needs first and helps me troubleshoot ideas for the best, most cost effective solution.Thanks to Harley, Signs Manufacturing is a true partner!
Just purchased a custom built neon from Signs Manufacturing for The Green Room in Deep Ellum. Couldnt be happier with the sign and the customer service! I will absolutely be back for a few more! Highly recommend to anyone interested in custom built neons! Thank you again to Mark for delivering and hanging it for us! Excellent job guys!
I run a Asian restaurant in Arlington. If I could be successful in this business. One person I have to say thank you is Nancy McCord! My shop sign looks fabulous, and she is the designer! She is so professional and honest. A really good person you are Lucky to work with!
If you are looking for a Sign Company to put forth your message to prospective customers look no further than “Signs Manufacturing”.In the course of interaction with the company, you will no doubt meet Nancy McCord, let me say you will be in very capable hands.I stopped by their manufacturing facility in the northern Duncanville area. Nancy led me on a tour of their dedicated facility. Their showroom is “par excellence”. I was amazed at the range of choices available. The array of different signs was accompanied by a narrative from Nancy explaining the nuances of the psychology involved and how blending that with the most contemporary technology yields maximum results producing the greatest impact. Nancy has great enthusiasm and knowledge; as one can tell, as it is her passion and life’s work.I also witnessed the spirited crew manufacturing the signs on site. This optimizes customization and holds down manufacturing cost as they are an original source provider.This is a company that is here to stay. They take their product seriously and take pride in their service. “Signs Manufacturing” have invested in the facilities and studies necessary to produce their fine product. I feel very confident my signage needs are met by Nancy McCord and her crew at “Signs Manufacturing”.Robert Karr, DDSFounderAlliance Dental Care, PLLC
So impressed at Laura Staffords handling of a last-minute major sign installation! Everything was timed to perfection and we had a wonderful sign installed at ACH Child and Family Services that looks made to order...because it was! If you want to end up with an excellent turnkey solution, the place to start is with Laura at Signs Manufacturing.
Lm a small business owner who needed a sign. Laura Stafford at Signs Manufacturing was so professional and helpful. I had a very strict budget that I needed to stick to and Laura was able to get me the signage I needed. The sign has made all the difference for me and my business. I cant thank her enough.
Prompt, thorough, polite and efficient. Juan Carlos at Signs Manufacturing produced outstanding results at reasonable prices for my nonprofit employer. The large-scale and intricate designs scaled beautifully and the results are impressive. The signs look great and give our building a much-needed facelift. Thanks, Juan Carlos!
If there was a zero, I would give it. They charged a significant amount of money for an office sign. We were not happy with it and asked them to remedy the sign. They refused unless we agreed to pay an additional $1195. We had already paid over $3,000 for this interior lettering. We tried to resolve it with them amicably, but they refused. They even charged the balance without our approval! I would CAUTION anyone before doing business with this company.
Receptionist was extremely rude and couldnt even speak up. She only muttered and spoke fast. I was waiting on a quote from 2 salesmen whom never sent it to me. Nor did they mention they were leaving the office for a week. This was a very time sensitive job, and they never replied back to our company. Everyone here lacks proper etiquette. I hope I dont have to deal with them again.
WORST EXPERIENCE! Do not trust this company. My 1st bad review :( UNPROFESSIONAL & POOR QUALITY OF SERVICE & PRODUCT! ... Terrible customer service, poor quality product that never worked (neon sign sounds like its electrocuting 1000 mosquitos at once, literally, Staff had zero urgency to resolve & move sign to a safe location, they will not return phone calls/emails. They still have not come out to fix, yet all $ has already been paid. I had no choice but to hire another sign company to fix their mess... they did so quickly and were much more affordable.
Probably the most unprofessional company I dealt with in 20 years. First time I called and spoke with the sales person who was suppose to get me a quotation in about 3 days , never happened . After 3 weeks I called back to see what is going on and ironically the same person picked up the phone and once she realized how she neglected me, the customer, she said she will look into it and will get back to me right away. Well right away was 2 hrs later when a manager called me an apologizing for her and how she dropped the ball and that he will do everything to make it right. So I , not being in a big hurry to get the signs, agreed with the manager who was going to send someone over to our company to get the ball rolling. The manager took the address down and promised that first thing Monday they will call and come by. Now we are in the middle of the week and not even a phone call from the manager . So I picked up the phone and called and asked for the manager. I couldnt even get passed the rude receptionist . She said managers are too busy and I have to leave a message. Really guys this is how you are trying to earn a corporate client. I feel sorry for the people who owns this company . They just lost a 40,000.00 sign contract
I gave this company 600.00 and got NOTHING! Sales man was the worst communicator ever. Woman who answers the phone is Rude! I called Fox 4 and several other of the TV stations to let them know how bad these guys are. Im a new start up company and need all my capital. Im now waiting on an invoice for No sign!
I found this company after googling for marquee sign companies. This company was selected because the location was close to my home, After calling, I was referred to Dale Edgin, one of the Sales Representatives. As I explained what I needed Mr. Edgin assured me that the company could produce my product at that facility. After calling to set up a time to give my specific order, Mr. Edgin volunteered his cell number so that I could call before coming, in order to make sure that he would be available.He later discovered that additional paperwork needed to be signed, and rather than inconvenience me he met me at a location of my choice.Every effort has been made to provide good service. I definitely will be giving some return business,
Would NEVER use them again. Salesman was clueless, Their site survey involved an incomplete drive-by. I told him specifically about a monument sign and he totally ignored it until it was costing me $2200. If he had paid attention, or gave a rap, I could have negotiated with the landlord before the lease was signed. Do not use these people IF you can find someone who is not affiliated with them but they seem to have this whole market bought up.
I was so satisfied with the service, quality and price! Juan Carlos Martin is very knowledgeable and was able to not only manufacture the exact sign that I needed for my store but also suggest a few other enhancements and solutions for my facade, entrance and roof (for no cost!)Highly recommend.
Paid to have a neon sign taken down and moved to my storage building before leaving the country on a job. First they dont show up on the day we scheduled, so they offer to do it the next day and store the sign at their warehouse. I show up to get my sign and its broken in several places and they just keep telling me it was already like that. I look around and in the same room my sign is being kept they are having a party... beer bottles everywhere.
I find it funny, how you tried to steal credit for jobs completed by Quickway Signs, in Waxahachie TX. Youre a bigger company, with much more employees, and yet you try to use OUR work as a selling point for YOUR sales Department? It seems to me that your company lacks integrity.
If you need a sign, this is the place to go. They can and will handle all of you needs. If you have questions or need a quote ask for Harley. He answered all of my question in timely professional manner. Will use them for all my future signage needs. Highly recommended!
Total reviews rating 4.4
122 Reviews for Signs Manufacturing & Maintenance Corp. 2023:
Review №1
2021-10-25These guys did a fantastic job for us. The big sign on the front of our new church building looks fabulous! Juan Carlos Martin was constantly in contact with me to make sure I knew what was up at each step of the project. I wouldnt hesitate using them again for my next sign need. We are so thankful they were on the job for us!
Review №2
2021-07-23Weve used Signs Manufacturing for our past four (at least) clinics and have two more in the works. I absolutely love working with Nancy McCord! She knows her stuff and is very easy to work with. We know we are getting quality signage and quality workmanship with these guys! Highly recommend!
Review №3
2022-06-18Signs Manufacturing designed and installed five new signs for the Parker County Sheriffs Posse. The signs look amazing and the team was professional and responsive.Doug Vrazo was our main contact and we were extremely impressed with his responsiveness and commitment to this project. We look forward to working with them again in the near future.
Review №4
2022-03-01We had the great fortune of working with Juan Carlos Martin. He was a complete professional and made the entire process painless even through multiple starts and stops on the project. The installation team made it look easy! We have received numerous compliments on the sign and it has become the Beacon of Fun! Overall, I would highly recommend Signs Manufacturing and ask for Juan Carlos. It will be the best decision you make concerning the sign.
Review №5
2022-04-08Exceedingly poor communication from Signs Manufacturing. The sales person says one thing. The sign tech says another. Then his boss doesnt return calls. Then the boss of the sign tech countermands what was agreed upon. This place is a mess. Find another sign company. I need a sign but not that badly. An all-round horrible experience. They still have my money by the way.UPDATE: No, unfortunately I have the right company.
Review №6
2018-08-20Horrible pricing and zero customer service. 5 ft single piece of neon cost $800.00 to replace and that was after saving a $400 trip charge by providing the measurements over the phone for the piece needed. We were charged $125.00 for the neon and 2.5 hours at $245.00 an hour to clip the new piece of neon in and hook it it up. There is no way that took 2.5 hours!!!!
Review №7
2017-11-09Nancy, my salesperson was great. Very on top of the entire process and did all the work for me. Design process was simple and easy and I liked that they had a showroom I could compare different lighting concepts. DEFINITELY ask to work with Nancy. She was the best
Review №8
2019-01-09Signs Manufacturing did such an amazing job for our awards wall! We had a major rush job, and Geoff and his team pulled it off flawlessly. They worked well within our budget and time constraints, and always with a smile. The installation team were friendly and professional. We cant wait to work with Signs Manufacturing in the near future!
Review №9
2020-08-05The process from start to finish was very easy. Tom was very prompt in his communication and the pricing was fair in comparison to other companies I received quotes from. If I have the opportunity, Ill use them again! Thank you- from Room for Change to you Signs Manufacturing!
Review №10
2022-02-01Let me start by saying Nancy McCord is incredibly knowledgeable and did an excellent job with design & setting the expectation for the sign build process. Nancy worked with our company to build our first retail storefront sign and it looks amazing!!! The sign has only been up for a week and we are already getting a bunch of walk-in traffic. We couldnt be happier with the process and outcome of stamping our brand in the Arlington community. Nancy and Signs Manufacturing know their stuff and deliver on their promise!