Simply Self Storage in Fort Worth
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Fort Worth, Tarrant County, Texas, US
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Site: https://www.simplyss.com/texas/f...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
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Price increase twice in less than 8 months. Since Simply Self Storage took over, quality decrease a lot. CubeSmart by far was better. Looks like A/C is not working properly anymore. With CubeSmart was perfect the temperatue inside the storage unit. Nowadays, It s so hot inside the units (second floor). Price increased by 30% two months ago but they are saving on A/C? FIX YOUR A/C, otherwise don t offer Climate Controlled Storage. I don t recommend this place, looks like price will increased more and more and they just say the contract says we can increase the price anytime. Temperature inside the storage is too hot. The amount of mosquitos increased considerably. Units don t have light inside, only hallways have light.
When I first moved in, it was CubeSmart. Bathrooms were open 24/7. Then they started locking them all the time during Covid. Then they went back to only open during office hours. What kind of facility doesnt have a restroom available during open hours? This was not part of the promise made when I moved in. Then....rate increases. Employees changed several times. Now, there are 2 Latina managers - Lupe and Tonya. They are sweet and helpful, but as suspected when Simply Self Storage took over, the very first thing they start working on was RATE HIKES...Ive now been increased at least 2 times in a years time and Im paying nearly twice what I was paying when I moved in, even though the managers SWORE they were keeping the current tenants rates the same. But here we are, about 3 months in, and notices are already letting me know that my rates are increasing 25-30%. Having a clean facility or nice managers is nice, but its the deceptive practices about how much your rate is going to be, how frequently they will increase that rate, and what your amenities are (like bathroom access) that really matter. Plus, other shady business practices that make me give this place a bad review. Dont let them fool you into buying a unit only to be duped about the price and what youre actually getting. Theyll apologize and ask me to contact them, but are they going to actually reduce my rate? Unlikley...so I am not going to deal with their foolishness. Politeness or courteousness is not the same as actually getting a good product at a fair price!!!
This storage has the most amazing staff on gods green earth specifically Lupe and Bella. They are very nice helpful and quick with their job and they gave me the most upmost respect that anyone can deserve. I really hope their company gives them a nice holiday bonus or a raise because they truly deserve it.
Austin was very helpful. (Back when it was CubeSmart)5 years later this place is Simply Self Storage and has increased the rate twice since they took over around January 2022. My rate stayed the same for 4 years with CubeSmart. They do not care about you and it shows. My interactions could be summed up like, Were the new landlord, we raised the prices and will continue to do so. Pay up or get gone.I absolutely hate it now and will move out as soon my husband and I can afford it. I used to love this facility but can no longer give it five stars. Branch manger is rude and corporate is difficult to reach. I am still waiting to get in touch with someone. I do not recommend unless you want your stuff held hostage to their on a whim rate increases.Update: Im now locked out of my unit. And Im sure you have all the justification in the to be ruthless. Doesnt make it right. Everyone is struggling right now so you raise your rates. Terrible customer service.
I had a hard time getting the latch to open. This was my first time getting to my storage unit and it was after hours so no one was there. I called their customer service number and they were nice enough to try and walk me through the steps and get the manager on the line to assist me! Got the latch open (pro tip: step on the handle to get the patch to slide open easier). Very happy with their willingness and commitment to help me over the phone!
My first time renting a storage unit and James was very helpful, he walked me to the unit for viewing, then when the web site was down he offered his help and had an assigned storage unit ready for me within about 15 minutes. Very helpful so glad to be storing my items here! Go see James! Thank you James!
I was totally disappointed in the service I received at the end of April. Ive had the storage for 5 years. I used the “free” truck because I bought 2 more storages. Came back 4 mins after the 4 hour rental and was charged 100 dollars.When part of the reason for the 4 min delay was there truck tire warning came on and I wanted to make sure it was ok to drive on.This really has created a bad relationship between the storage facility and my self.If it wasn’t for the extra cost to move again I would not continue to do business
Cody was very polite, helpful and knowledgeable. He was able to assist me and I am looking forward to moving my storage needs here. I liked that they were green and used solar energy and the temperature never got above 78 in all of the units. I felt the website was a little misleading, because ALL the units are climate controlled. Also the security is excellent. And you can prepay the year to avoid any suprise rate increase which is why I was leaving my last place.
This by FAR!!! Was absolutely THE BEST customer service I’ve had in an extremely long time .. if ever !!!!!! Paul Smith at cube smart in Fort Worth... was EXTREMELY the best experience !! I could not have imagined in such a stressful moving situation already... that someone would and did truly took the time to address my every need .. gave me ideas .. moving suggestions.. just all around an AWESOME experience and can’t express enough! This gentleman was such a blessing to meet during what we all know and dislike with moving can be a total headache! From the moment I walked in and he said hello and good afternoon.. to sitting talking with him helping me in EVERY way possible .. suggestions etc ! Anyone .. and anyone I come in contact with I SO strongly suggest.. if your in need for storage needs .. information in such .. etc .. contact this nice gentleman.. you will be so well taken care of in all aspects of your needs !!! Paul I THANK YOU!!! And TRULY appreciate all you did and continue to do for your customers! You are BY FAR an absolute ASSET to this company and I truly hope your properly recognized!!
I actually used them for the last 2 years. Dont use them if you have to put a large amount of items into storage. You have to enter a code every single time you bring your stuff into the main entrance. If they give you an upstairs unit then you have to entire the code twice just to get to the 2nd floor or beyond. (you also have to enter the code everytime that you use the elevator) The kicker is that the staff has a way to make the doors open automatically if you have bigger loads, theyll just pretend to not know how to do it because they are so petty that it entertains them to watch a person enter a code into a keypad at least 20 times if you have a box-truck larger than 10-15 feet. Seeing the staff deny an African-American man the courtesy of changing the automatic doors to the automatic setting made me move my business inventory to another storage company if Im being honest. The latina manager flat-out lied to him about being able to change the setting on the door. Him and another fella had to empty an 18-wheeler trailer into a couple of units. They had to enter their codes over 40 times... I cant do business with that type of meanness and cruelty just because. Ill take my money elsewhere.
It was really easy to schedule for my storage and they were sure to give me the option of where I wanted to be located. They were so nice and everyone was helpful. When I was moving in they went out of their way to make sure things went smooth and I really appreciated that as I had movers helping me so time was money. It was all climate controlled and they had plenty of oversized dollies that fit 2 to 3 in the elevator. I will always use them.
I was referred by my daughter, Kelli Lang. I am so happy that she told me about Cube Smart, Store 6062, in Fort Worth, TX. I called to reserve a space and had a very positive interaction. I don’t recall the name of the gentleman that I spoke with. He was very knowledgeable, friendly and helpful. I was in a bind and needed a space right away. He hooked me up immediately. I moved into my unit 2 days later. I went into the facility a day prior to my move and received the same courteous and friendly service. The place is immaculate! It is also highly secured. They took the time to sweep out my cube because it had just been vacated. I was given thorough, step-by-step instructions on how to access the facility and use the lock. Every individual I made contact with made me feel welcomed and appreciated. I would surely recommend Cube Smart for your storage needs. You will not be disappointed. Thank you Cube Smart! I can live in peace knowing that my belongings are in a clean, safe and secure place.
Storage is clean and very much up to expectations for moving furniture and items for a temporary period. I was delighted to have Amy assist me in finding the right unit and providing essential answers to a range of questions that I had in regards to renting a unit. Thank you Amy and everyone here at CubeSmart! Yall are awesome!
Excellent customer service, friendly and helpful too. I appreciate feeling like only those with a unit are on any given floor and the safety in knowing people can not roam the building looking for potential targets. Saturdays are a bit tricky at month end when busy. Manageable chaos and everyone seemed super friendly.
The CubeSmart staff at the Reggis Court location in Fort Worth, is awesome! Paul in particular, took his time to ensure everything I needed was taken care of. I was able to get the unit size and location that I wanted with ease. He is extremely professional, super friendly and most definitely efficient.If security is a concern for you, there are cameras everywhere that record both audio and video. Even the locks on the storage units are unique. I went there with a standard Master lock and left with that same lock in my pocket. The locks they use are a tubular cylinder lock. They literally slide into the door and leave only the keyhole visible. Its nice because theres nothing for anyone to grab onto and they cant be cut open like a standard lock. You can either bring your own or they sell them too.The location is conveniently located off the corner of 360 and Trinity Blvd. In the end, if youre looking to rent a storage unit, the facility is brand new and has plenty of available units. Along with the security and top-notch staff, you cant go wrong and I highly recommend them.
This facility is very clean and secure, the manager Zelena gave me a tour and provided me with all the information I needed, she has amazing customer service and welcomed me with a big smile. They made me feel like my business was wanted, for those reasons I will recomend this storage facility to anyone. I will definitely be coming back to rent very soon!
Staff was super helpful and very quick to get me a unit, very clean facility and I had no issues with my unit! My ONLY complaint is that the parking situation is very limited for cars and there is not a lot of space for a large moving truck, or more than one if someone else happens to be using one same day without blocking someone in.
Excellent overall experience! The website was simple to use, clearly showed prices, made reserving a unit at no cost very easy.The manager was extremely helpful on the phone, even more so in person. We wanted to reserve a handicap unit, which he explained the difference and asked us several questions, he then reserved the very first unit as you walked in the door. He thoroughly explained all the options and details of leasing the unit, and was very pleasant and helpful.This is a great facility, very clean and carefully maintained.This was a very good experience!
Austin was amazing had a GREAT experience. Very safe alot of security features. I will recommend this storage to everyone I know, so if you want safety, great customer service & a great price go to this facility. Thanks again Austin. Now Paul is the manager he is amazing GREAT customer service!!! Thans for your help Paul 😊
So far so good. Brand new and super clean. Great customer service. Friendly and helpful on first 2 visits.They said they wont raise the low introductory rate for the first 6 months. I hope they stick to their word! If they continue on this path, well be happy campers! Only the first week, so we will update if anything changes.
I just moved from Southern Illinois to Euless, Texas and chose CubeSmart for my storage while I’m staying with friends. The folks in the store were brilliant. The website isn’t clear all all about the first time costs but the GM of the Euless store called me after I made my appointment to make sure I was aware of all the one time costs so that I wasn’t disappointed when I got to the store. It was actually a little cheaper than we thought. I’d very much recommend at least the Euless location because of how well I was taken care of.
It was an outstanding customer service experience. Kody & Derek professionalism and great personality are an example for other Cubesmart employees to fallow... They made sure I got the best deal on all the units rented, answering all my questions and requested in a short time. Highly recommend location
Larry is awesome! Hes very helpful and down to earth. I wanted a first floor unit but was hesitant about the price and Larry mentioned how other floors with the same size has more affordable prices. Thats the way to be. And the facility is temperature controlled.❇️ Places need helpful and good people like Harry! ❇️
I was initially impressed with the facility, staff, and pricing, but they only have one vehicle to allow new customers to facilitate transport of their items. I was told that the truck had been reserved already on the day I planned to move, so I re-arranged my moving schedule to reserve it the following Monday as the rep suggested. I showed up before they opened that Monday, and was told that the truck had again been reserved before me. On a time crunch now and at the end of my old residence lease, I proceeded to move my items in my compact car, which took the whole day due to all the extra trips I had to make. However, the truck was parked in the same spot the entire time I was moving. Needless to say, Im no longer impressed, but I havent experienced any other issues. Ok for now, I guess.
I dont usually write reviews, but I had to share my experience with Larry at CubeSmart. I was very impressed with his exceptional customer service skills and patience with me as I was undecided on the size of my unit. His customer service skills are something that made me tell others about CubeSmart. Keep up the good work Larry!
Im very pleased with the super clean and tidy CubeSmart at Reggis Court (Arlington TX) and with the people who work there. Yesterday, I arrived frazzled (due to GPS issues), and Brandon was very calming and helpful. I would recommend CubeSmart to other people and would use them again if the need arises.
Had a long move and the only great part of my experience with moving was being greeted by Austin at the door willing to make sure I had everything I needed and the necessary space to accommodate my items. He has also helped me numerous times because I kept forgetting how to lock my lock!
Total reviews rating 4.7
199 Reviews for Simply Self Storage 2023:
Review №1
2022-07-09Lupe did everything possible to accommodate me with my first ever storage unit. The check-in process was seamless and I ended up needing to upgrade to a bigger unit. He walked me up both times to my units helping me navigate, then helped me figure out how the lock works, as well as how the elevator and gate code works.Overall it was such a seamless process on a busy moving day for me. No hang-ups whatsoever and Lupe made it a great experience. Facilities are also nice and clean and spacious
Review №2
2022-07-01Bella is such an excellent face for the company of Simply Storage! Bella knows what great customer service is about. The moment you walk in, you are greeted with her kindness and makes you feel special. Bella really takes care of you and listens to your needs. A massive thank you for all your help. A++. Definitely recommending my friends to store items with her and Simply Storage. I also visited the next day because I had a question about my code and I was greeted by Lupe who also was fantastic! He was very knowledgeable and helped me understand more about the storage facility and made some recommendations if I needed assistance. Such a great team here! The building is clean, spacious elevators and not too hard to get around.
Review №3
2022-08-15Very nice storage units! The place is kept clean and I know my stuff is well protected and safe. The office staff are friendly and easy to work with. I highly recommend this particular Simply Storage Fort Worth off of Trinity Road in Central Point for all storage needs!
Review №4
2022-04-11My first day renting my storage was a easy...fast and great experience...The gentleman that helped me his is Lupe his customer service was AWESOME!!! From the time I walked in until the time I left...he took his time showing me my locker and how to work the code to get to my locker and how to work the new locks which I absolutely love!Thank you Lupe you have a great sense of humor which I love!!!!!!
Review №5
2022-05-21Lupe at this location was awesome. He was super friendly and sweet. I wish he was there all the time. We were moving out some furniture and he made sure to help us keep the doors open so we wouldn’t struggle, we didn’t even know we could ask to do that, he just did it for us!
Review №6
2022-04-26Lupe from the Reggis Ct. in Fort Worth, TX is amazing! His customer service is top tier. He was very courteous and thoughtful with his directions and resetting my code for my unit that was not working. If you do visit this location, I hope you’re lucky enough to work with Lupe!
Review №7
2022-03-281st month free is a SCAM like any other storage places. They charge admin fee setup fee lock fee etc charging about same as 1 month rent. Space is good. 3 carts available. Price is only good for 5 months after which they give an increase.
Review №8
2022-06-01The facility is very clean and maintained well. The staffs are very friendly; especially Mr. Lupes customer service was exceptional. This storage place is worth of 5 stars and I recommend this place strongly.
Review №9
2022-06-11Lupe was amazing!! This was my first time renting a storage and he walked me through EVERYTHING without any issues. We need more associates like him!!!
Review №10
2022-07-18The people at simply self storage were so amazing Bella and Janie we very nice and accommodating!!! Definitely recommend…