Sonic Drive-In in Kilgore
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Kilgore, Gregg County, Texas, US
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Site: https://locations.sonicdrivein.c...
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:7AM–11PM
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Food was exactly what I expected, and I love it! Great carhop service and frequent special promotions. Download their app to receive unadvertised offers.11/16/21: Still love it! Easy to order online. Half-price cheeseburgers on Tuesday after 5pm is a big hit with my family. Gives me a chance to get the greatest onion rings ever! Had a promo for half-price Mocha Chip Blast, so I tried it tonight. Its really good, but med is way too big after a burger & rings.4/13/22: Still my very favorite burger joint. Never had a bad experience here.
I know this review is identical to ALL of my Sonic locations reviews, but, EACH AND EVERY SONIC IVE FREQUENTED (And, thats ALOT), they all have the absolute best CHERRY LIMEADES in the USA!!! Thumbs up to all of you that are making many people all over feel instantly refreshed and happy when they pull up and order these fab drinks... THEY CONTINUE TO RANKED #1 IN MY BOOK!!
There is always spillage on the outside of the cups when they bring them out. The food is either tough as nails from sitting under a heat lap for to long or not cooked long enough. Sonic in Kilgore has gone down hill since before the Pandemic. Saddens my heart too. We love our sonic drinks and treats. Burgers are thrown together and if you get gravy the top is busted and spilled everywhere. Service is also VERY slow. But I dont hold that against them since people now a days dont want to work.
Great and speedy experience. The guy that delivered seemed a little offended that I double checked my order. The first sonic to get my order correct in a long time. Not that my meal is difficult just different from most others... Fresh fast and tasty experience. GOOD JOB!
I will NOT go back here. I love Sonic tea sweet or unsweet. They also have real lemon slices but the last 3 or 4 times it has been terrible. I got a mouth full of sugar granules and nearly choked. They did replace it but it was NOT fresh. It had been setting AWHILE!!!
Ordered two root beer floats and the root beer was just carbonated water. Called up there got it handled and go back for the replacements. Well we pushed the button and they couldn’t hear and said they would just come out. after I pushed the button again, a girl came out with an attitude and said WHAT DO YOU WANT!!! This was 20 minutes waiting the guy finally comes out with the floats and shoves them in our hands and walks off. Sonic has gone down hill!!!
I would give -0 stars if it were an option. I patronize this location one to two times per day. Today I waited in drive thru forever. Got tired of wasting my gas. Went to a stall pushed button...AGAIN WAITED FOREVER. No one answered. I left! This is not the first time this has happened. No more chances and no more loyalty. IM DONE!!!! WILL NOT BE BACK!!!!
There have been a few upsets at this Kilgore Sonic in the past but weighing in the 25 years that Ive been eating there, its not a bad track record. I generally have a pleasant experience when I go and last night was no exception.I expected a much different outcome, however, but only because I didnt make it up there until right before closing. I just naturally assumed that by being so late, since Ive worked fast food before, that I would get the bottom of the chili barrel on my coney and tots, the bun would be stale and the dog would be gummy. I was fine and accepted that before I pulled in the drive-thru and just wanted the chili to be hot enough to warm me up since it was so cold that night.To my surprise though, everything seemed fresh and tasted great. So much so, that I wish I had got two of each just to keep the flavor going.Ive always been picky about chili and last night I didnt care how I got it but thankful that they did though. Kudos to all who were on the closing shift 1/28/21...Great job and thank you very much!! May the Lord bless you even more than me!
I normally come here for lunch, which is great that time of day. But this evening/night crew... is a totally different story! They throw the food together WHILE it being very skimpy! I ordered the breakfast burrito( which is normally overloaded with sausage, eggs AND cheese) and it had literally 4 PIECES of sausage. Which looks like it’ll make up HALF a sausage patty. This burrito isn’t cheap, so I really expected it to be awesome! Just as it is whenever I get it during lunch. I sent it back and it look as if they just wrapped it again... I’m not sure if I’ll ever come back this time of day, again. Very disappointed!!!
I purchased food today, which the food was cold and not fresh at all !! Come to find out they charged my credit card an extra $3.00, but the receipt didnt show any extra purchases. I called and spoke with the person that took my order, which he claimed they didnt, but I was given a receipt that showed they did. They didnt give me a choice to give a tip freely !! They basically took it upon themselves to take a tip off top for themselves. Be aware people, check your receipts !!
Parked at order post by Chicken Express. Pushed button and waited and waited..no response. Started to go to next post to order and saw car hop coming out asked if I could order from them. Placed order and gave her my card. In a while another car hop came out with my card and no drink and pretzel. Couldnt take my money because the hop that took my card might not be the one who brings my food. So aggravated by then just said forget it. Not a good trip to Sonic.
My husband and I stopped a month ago for half priced drinks after 8 pm. We only ordered 2 drinks that took a good 10+ minutes to come out. When they finally got them to us, his was correct and mine was a half melted root beer float (not what I had ordered). So we buzzed them again and they finally came out with the correct order. Not the best or worse experience, but we will probably keep coming back for the half priced drinks.
I should not have to ask the drive thru for my change, nor should I have to have a negotiation with the drive thru to get my change, especially if it’s in bill form. This happens frequently, and I will let word out on how this store keeps our change without our consent. I gave a 20 dollar bill, and did not receive my bill change, and the servers deliberately walk away from the window, and ignore it when I knock on it to get their attention. This is unacceptable; you have lost a customer, Kilgore Sonic.
I waited patiently in the drive through for about 15 minutes to get one large diet Dr Pepper with cherry and vanilla. The lady in front of me has several drinks, and I watched as she returned 2 or 3 drinks back to the girl at the window. Apparently they were not the correct drinks. When I received my drink, I drove away. At a red light, I noticed the lid looked like a straw had already been put into it. I opened the lid and smelled the drink. It was not Dr Pepper, it was Coke. There was no cherry or vanilla in it. (Yes, I tasted it, even though I think the lady in front of me may have tasted it also.) I turned around and went back. The young man seemed very polite as he took my drink and came out with a replacement. I took a drink and it tasted like cough syrup, because there was so much cherry syrup in it. I decided not to bother getting another drink. When I poured it down the sink after getting home, it looked disgustingly blood red with the amount of syrup in it.
The food is always pretty good. The challenge is the staff. Since when does it take15 minutes to get 4 drinks? One other car in a stall and one in the drive thru. Wow. It was just drinks. No food. No ice cream. Just drinks. Even in the city where I live it can be a challenge at a local Sonic. It is what it is.
The last three times Ive been here the service has been horrible the first two times no one even took the order and I waited 10 plus minutes each time. This time I ordered (a large drink no ice) Ive been waiting for 30 minutes finally gave up and asked for a refund and a recipient. They gave me the drink (10 minutes after asking for a refund) and the manager couldnt pull up the order so he couldnt see where I paid with a card and offered cash, however I declined since I had gotten the drink... I just hope it didnt come with saliva added to it. I wont be going back to the Kilgore sonic.
This is the Sonic in Kilgore,TX very nice small town in East Texas Piney WoodsThese guys & gals dont waste a second getting your order to ya. The young man that brought my order out was geniune happy about his job and my hamburger was hot cheese still melting and SONIC Tater Tots are deelicious and filling just right for the quick lunch or more relaxed evening meal with your special someone.
The young lady taking our order was rude and impatient. Once she took our order she repeated it back so quickly it was incomprehensible. 2 out of 3 burgers were made incorrectly. The entire prep area visible from the window was beyond filthy. This place has gone way down hill. I wish I could upload photos. Kilgore location.
Staff is challenging, The Big Burrito breakfast always was good. But they broke me in ordering that anymore food costs I assume have gone up too high to make them like they used to.. and they always seem to not be able to make a good chocolate shake and a couple of their specialty ones when they have them I dont mix them well.
I feel like there are only ever two people on shift in the mornings because it gets super congested very quickly.This morning, it took ten minutes to take my order. Then, I didnt even get the right order. Instead of the SEC Burrito, I was given a grilled cheese with bacon. I didnt notice until I got home. Usually, from this Sonic, I dont have to double check my received order. So this morning was pretty disappointing.
Its the frozen drinks that just kill me at sonic! Theyre wonderful! I love the cherry one! Im not sure if coconut is there but if its not,I can hope its coming soon! The super sonic jalapeno cheese burgers and specials they have have been a family tradition like forever and need I even mention sonic ice?! Everyone knows sonic ice,the soft stuff I had to have 24/7 while pregnant with my son. Ashton is made of almost solely jalapenos and sonic ice. How would I say that? He can be as mean as a little jalapeno like his mommy or cool as ice at the snap of a finger. Did sonic ice and jalapenos do that??? Lol I never thought about that. How funny
Ive only come here for the after hour shake experience. But, every time I have gone, the drive thru attendant has been nice and patient and courteous, repeating my order back to me, making sure everything is correct. I love Sonic Shakes after 8pm! BANANA CREME! YUM!!!
Portion sizes have significantly changed. Theres often a long wait for small and simple orders. I was also charged extra strawberry on a strawberry sundae. Its not mentioned anywhere on the menu that strawberry is an upcharge. Our ice cream arrived melted. We were very disappointed.
Set in my stall with the red button pushed for over 10 minutes. No one ever took my order. They were busy so I was patient, but I decided to go inside and ask if maybe my speaker was broken on the menu at 15. The response was laughter and then ignoring me. No one offered an explanation or offered to take my order. I left and will not return to this Sonic.
The oil had to be old and cold... My tots were soggy and I could squeeze oil from them. My burger was overcooked, and the bun was somehow stale and soggy at the same time. I know its Sonic, so my expectations were already low, but come on... Will be actively avoiding this specific Sonic for a long time.
I’ve been here twice, and twice they have messed up my order. Each time they forgot to give me an item of food and utensils. They just gave me the “fries” they forgot to give me, and I just looked inside to find a CORNDOG, NO FRIES. The kids there are nice, but someone is obviously not paying attention.
The food and service sucks. They give out bad products to customers to eat and drink. And you can call the managers and tell them about it and they dont care about you as a customer. There is just one employee that does a good job here and her name is terriah she makes sure the customer is dine right.
I love this place! We stop here often after school during Happy Hour. Today when we stopped, it was close to 4pm, the end of Happy Hour. I placed my order in time to receive the half price drinks and 99¢ corndogs. I had 5 kids in the car with me, so I asked for 6 corndogs. When the order was finished and totalled, I noticed that they had only put 1 corndog on the order. I pressed the button again, but because of the last-minute Happy Hour rush, they didnt get to me until after 4pm (now back to full price drinks and $1.49 corndogs). I told the man what happened and he cheerfully said he would correct the order. Not only did he add the corndogs to my order HE GAVE THEM TO ME FOR FREE! I was just going bro be happy to get them at the Happy Hour price, but they went above and beyond! They brought them out and they were fresh, hot, and delicious.I love Kilgore Sonic!
Ordered a small m&m blast, someone tries to hand me a mini oreo blast. I told the person I ordered a small m&m. They say sorry and go back in. They then come out with a mini m&m. I grab it and ask is this a small? They said, no its a mini. I told the girl I ordered a small, not a mini. They said they were sorry again and then shut the door. Wow. What great customer service from your freindly neighborhood sonic drive-in. Dont quit your day job.. wait maybe you should and do us all a favor.On second thought, this might be a play on Sonics fault as well.. when they put mini m&m in their blasts. I suppose now we can now blame it on the company. Whatever.
Stopped in to buy a $20 gift card for Christmas. They had trouble activating it and when I checked the balance after I got home, there was only $15 on the card. They did not give me a receipt and did not answer their phone. I do not live in Kilgore, but I go through there frequently. I will bypass this store from now on.
Pulled into stall #17 pushed the button and after about 8min. no response, went to drive through and set there for 12 mins. No one would take my order and ask one of the car hops if it was shut down and go smart remarks from him. WILL NOT be back to the store, will drive to Lakeport from now on.
I went through the drive thru, ordered, and was on my way around to the window. A truck jumped in front of me and went up to the window. The girl in drive thru gave her my drink which was a Coke, after the coke entered her truck an stayed for a minute the lady gave it back to the girl in drive thru. So when I made it to the window I asked her to remake the drink and explain what I saw. As well as the hole were you put the straw through looked tamped. The girl assured me she remade the drink but I just did not feel safe with the drink she gave me. The girl in window was very polite and assured me she remade it and refuse to make another so I could see she did not give me the same drink. So I ended up paying for a drink I didnt drink because I was to tired to argue after being up all night at the hospital. I ordered more but I had to go to Whataburger just to get a Coke. So I definitely will not be going back to this Sonic that is nasty. An I was not pleased with her refusing to make another drink and the place you put the straw in looked as if the seal had already been broke.
Why why why can I not get a fresh made burger hereThis is every time we goI realize it’s a fast food restaurant but I’ve worked in these places before I know what a burger looks like when they’ve been sitting on the side of a grill waiting to be ordered , the cheese should not be coldI’ve called and called and we are doneTator tots were old as wellEverything should me made as it is orderedHOT!If I wanted rubber I’d go to Mc Donald’s
Awful turtle blast pecan ...made dam wrong. I usually have choc pieces throughout..carmel throughout...pecan throughout. Whip cream and cherry.....what I got was chocolate ice cream...some coco chips..a few pecans on top..no carmel. I usually have vanilla ice cream in it with pecans and choc bits and carmel throughout. I was disappointed and truly disgusted with what I was served. Terrible. I rate their trustworthiness a 1...not consist on a regular sold product at kilgore store.
This is your typical Sonic Drive In other than the fact that this one is slammed between a Walgreens in a McDonalds very little access it is clean but for some reason our food always comes to us cold Im not sure why but other than that if its always good fast service friendly people thats it
Total reviews rating 3.9
199 Reviews for Sonic Drive-In 2023:
Review №1
2022-05-13This was the BEST sonic drive in Ive ever been to. The lady that took my order was super nice, she said it would be out in 5 min and it WAS. The car hop was super friendly and my food was hot and fresh. It was over all the best food experience Ive had in awhile. I was just passing through but I wish all sonics were like this one!
Review №2
2022-03-20I get a very simple order. A #1 with mayo instead of mustard and a large tater tot. Last time I went there was at least 6 months ago because of straight incompetence. Put mustard on my burger and gave me fries. I checked before I left that time and made them get it right. Fast forward to today, order the same thing. I got tots this time, miraculously but they again put mustard on my burger. Ill never visit this location ever again and urge people not to buy anything from it either until they hire people who can take and make orders correctly.
Review №3
2022-03-28Wouldnt take a $20? My order was about $5, I tried to pay with a 20, he said he didnt have enough change on him, I asked if he could take it inside and change it and he said no the only break 100s inside. So forced me to use a card which is fine. But Ive never been so baffled at why this kid wouldnt walk inside and break my 20 dollar bill? Ridiculous.
Review №4
2022-07-28Got cheeseburger and onion rings. Became violently ill within about 45 minutes of eating. Dizzy, cold sweat, throwing up. I had cut part of the meat off to feed my cats. They were too smart to eat it. This also happened to my daughter. 7/26/2022
Review №5
2022-07-07This Sonic used to be great,but has gone downhill so bad ,I avoid going here unless my mother wants a bag of ice. The service is horrendous as you wait forever for even the least little thing you order. And they even take their time answering you to get your order. It is as if the people who work here have zero multitasking skills and can literally only do one thing at a time. Its terrible that a once good place has suffered so badly for some reason.
Review №6
2022-07-01Its Just like any other Sonic Ive ever been to. The wait times are always unpredictable. One time I waited nearly 30 minutes for a bag of ice. I eventually had to pull in a different stall and order again.
Review №7
2022-07-25Its okay but they could make more stuff fresh not give old food
Review №8
2022-07-03I never have complaints with sonic. They are the only fast food chain that literally always gets it right
Review №9
2022-06-09Its always fresh, no long waits staff is friendly with all smiles.
Review №10
2022-02-21Got double cheese burger and it was the nastiest burger I ever had tasted old and liked they warmed in microwave I would not suggest to anyone to eat there