There were bed bugs they were not even want to redound my money
This place is a run down, stay by the hour, un clean. Drug deals, homeless, cops arent much help. Ownership and management doesnt care about anything but money
Stayed here everything was good until I went to go pay one morning and Im told that the smoke detector in my Room isnt working. No big deal just let me move rooms. sorry sir they tell me, we booked up all the rooms this morning. I ask how long have they known Im going to have to leave my room. Three days you tell me the last day twenty Minutes before Check out and didnt take the courtesy to maybe wait to See if I was gonna check Out or even come ask me. had to get Two ubers to Get my stuff from there and the Same Manager that caused the whole issue stood at my door saying I have fifteen minutes before She calls the Cops. all they had to do is tell Me A few hours before check out and noone would have had to go through That. definitely Bad management call and Rude to rush after putting as on the spot like that
Blessed be His Name.My family and I drove 1028 miles from NC to do the ministry Our first time ever in Texas; everything was going well until my sister arrive to get a room when the clerk wanted to charge her $65 + $20 early check in fee for one night; (but they charged me $115 plus $15 fee for 2 nights $130 check in Saturday, check out Monday);And we besrd others complaining about this Inn.Because apparently, they do underhanded dirty stuff concerning prices and fees; so we went to the front desk to inquire about the differences,But the manager, Amanda, got irritated and told us we had to check out Sunday which is a day earlier than planned (on the LORDs Holy day) then she called the police and told lies to provoke them to get to the Inn sooner.Later she came up to the room and used another key to open our room door, where she quickly looked in, then closed the door; I was appalled; so by the time I reached the door to confront her about it an officer had arrived; then she tried to get him to put us out, but he said that it was a civil matter and he didnt come to put anybody out that he was only here to keep the peace.Next she calls the owners and they was supposed to come to the hotel to handle the situation so we stayed to wait on the owners so the officer left.Finally, the owners never showed up.Later Amanda returned, knocked on the door and handed us an invoice saying that the owners told her to fraudulently charge my debit card an extra day (mind you without my permission, with no signature on the invoice). So I called my bank and reported it to file a fraud claim and Ill be reaching out to other authorities about it as well.* If I could give this Inn a zero rating I would.God bless the people of Texas, who have to tolerate corruption and wrongdoing of any kind against people.We serve an Awesome Powerful Almighty GOD Who is not pleased with the way His sheep are being treated.Jesus is Coming Soon! so repent for the Kingdom of heaven is at hand, in the name of Jesus Christ. Amen.
Booked a 300+ room here because flight was cancelled. Over booked, didn’t answer phone for over 2 hours when I wanted to confirm if room was available, before paying for Uber there. Even WORSE, is hotels.com acknowledges that they can’t get in touch with the hotel more than a week after the fact, and nobody will refund any money. Disgusted.
Great customer service and wonderful front desk rep she was the best out of the whole experience.
For the money it is a good, clean room. Security is nightly, right next to 7-11 and Dennys. If u are low on funds, this is a bedbug free, safe choice.
Positive: The location is near a lot of fast food and Walmart. Negative: We stayed in a smoking room because it was all they had left and it smelt horrible and was not clean. We received minimal towels and toilet paper and the floor was sticky. Scuffs in the wall. Nail polish on the furniture.
This place is beautiful on the outside and horrendous on the in. Although when I complained in person they were nice enough to give half my money back. But the jacuzzi was disgusting. You can literally see all the dead skin cells floating in it and the blankets had smoke stains and a smoke burn on it. Definitely will NOT be coming back. If I can give no stars I would. And the staff was rude.
The rooms are nice... Now as for the surroundings there are a few questionable people walking around during the day & at night... The beds are prettt comfortable and the ac unit worked well and all & all not a bad place to rent a room its near a dennys which was pretty well.
Decent rooms. Not much expensive. Owner and his wife are nice people. The Mexican lady at front desk is the best.Sometimes this motel get homeless traffic too!
This place is horrible the lady at the front desk is absolutely rude and horrible very unprofessional, they turned the lights off on us after kicking us out for a made up reason of electrical work needing to be done in the room with NO advanced notice for us to prepare. We were treated so badly and inhumanly like a family of homeless dogs. We were told to get and get out of here*. They also sent someone up to our room to move our stuff outside. Absolutely beside myself on how we were treated . Me and my wife atay at motels often and out of 10 years we have never been treated so badly. The lamplighter was better with service than this place at least they didnt turn the power off to the room while we were packing to leave. Horrible
I woke up good morning after staying in stay Express. Went across the street got me a coffee. And I was locked out my room its 7 way before check-out time. I went to the front office to find out why and they said no one supposed to be in that room what am I doing in that room. I told him I pay for the room last night I got till 11. I guess the employee I pocket the money that I paid and didnt register me in. But after about 30 minutes to finally let me back in the room.
This hotel is absolutely disgusting. The room was so dirty. The bathroom floor was wet, the towels and the bedding stained. The pillow cases had hair on them as well as the sheets were dirty and ripped. I wouldn’t even take my shoes off it was that disgusting. We turned around and left.
Pros: The furnishing is updated and modern. The room was clean for the most part.Cons: In the summertime, flies are everywhere, including in the rooms. I wouldn’t recommend staying on the first level. There was also someone sleeping in the stairwell at night which was sketchy. Also, I did spot a bug in the bathroom on my last day.
The rooms here are clean and in the half dozen or so times Ive been here there were no need bug sightings. sure, the neighborhood is relatively rough but if you mind your own business you wont have any issues. management is pretty on top of the rules and they employ a security guard who keeps the place in line prrtty well. you certainly could do worse with your money m oh also, there are lots of stores and restaurants reapply accessible. so thats good.
Worst place to stay!! The website uses false advertisement to get people to book there!! Rooms were super dirty the floor looked like it hadn’t been swept or mopped in a year my son dropped a little bit of water I clean it with a napkin and it was black that’s how dirty the floor was there were hairs everywhere on the floor and stains on the sheets super super disgusting.. our room locked us out of it our card stopped working and the dude at the front desk was soo rude telling us we didn’t know how to use the card it took like 30 mins to get help 🤦🏻♀️
Nice location easy access to Downtown and I-30.Its a little Hood but what part of Dallas isnt. Dennys is like literally in the parking lot. 7Eleven is there too. Both with in walking distance
Positive: Just location Negative: Front desk staf noeducation Dont bring Iron inside the room Wall duty and bad painting.
Took a shower in the morning and the sink and tub area started filling with bugs ! They started dropping from the ceiling ! They covered the towels and toilet paper. Went to the front desk and Lela was rude and unprofessional. I showed her pictures ans videos and she waa indifferent and told me there was nothing she could do about it.When i let her know i would be writing a review she shrugged her shoulders !
The rooms were okay, but wifi was quiet poor. There was no TV remote in the room and no vending machine for drinkable water in the entire hotel so you need to bring your own water. The staff was quiet disorganized and dont understand English, so its a pain to explain them when to come in the room or about your check-out time. The restroom, bedsheets and towels were all clean. The price theyre charging for those rooms is really high.
Dirty with roaches in the bathroom. The bed was off
Now i remember why i dont stay here. The girl at the front desk is very rude and unprofessional she doesnt belong behind that counter dealing with customers if they want to stay in business. I will be telling all my friends and family not to patronize this establishment. I will also be contacting the Better Business Bureau about her rudness and unprofessional hostile attitude. Half the hotel has burnt and charted from the fire and smoke they should be more pleasant since they dont have alot of rooms to offer.
Awful and terrible. I would sleep in my car before I would go back there. The staff is terrible. A miserable experience. Yes, I had a room, but it was noisy and I am quite sure I woke up to bed bugs. I look like I have had the measles. I travel all the time. This was the worst place ever. I will never go back. Again, the staff was terrible. This is my first review, my experience was so horrific. I found a way to tell others.
For a road motel I was pleasantly surprised with the state of updating, the decor is recent and the appliances and restroom look new. We found everything to be clean and its in a great location. Would give it 5 stars if not for the noise from the highway outside, then again very good value for the price.
Kind friendly facility worth my money just a bit expensive the ppl from Dallas dont know how to respect the out of towners so they get ran off so more out of towners can stay
Room was fine. Clean and new furniture and paint. Bathroom was nice. Only issue was a little noisy with some guests and freeway very close so traffic noise. No breakfast to speak of. A few muffins, sweet rolls, coffee, orange juice , hard boiled egg and some cerial. Room was fine for my purposes. Thanks
The room were decently nice, but the overall building looks like it is 1000 years old. The place the hotel is located lookeds sketchy (thus the reason they needed a night security gaurd). They also dont have any extra supplies down stairs, so consider bringing extra towels if you stay longer than one day 🥶
I was absolutely disappointed about the room because when you actually view the rooms on the website, they looked very nice and clean but actually are not very clean as our room had dirty floors, walls and sheets looked as though we had blood stains on one bed. The room was infested with flies and Nats I would never stay there again! the man at the front desk was also very rude upon our arrival
We reserved 2 rooms for 2 nights and when we got there they only gave me one room because they were overbooked. The sheets were nasty. The whole motel smells like weed.
Worst motel ever!! Dont waste your money! My family and I are on vacation but had some unexpected car troubles, I have small children so I chose this so we wouldnt have to walk far and online said the room was only $62 a night. We get here and its actually $102 a night so I ate the difference and got the room. There was no phone, microwave, alarm clock or even a chair for the desk. I asked about them (and the pool because online it says they have an indoor and outdoor pool) no pool and the lady tells me there wont be a phone in the room until Monday which doesnt help because I wont be here. She wouldnt discount the room and apparently it was too late to get my money back. I wouldnt be surprised if this cheap ass hotel has bugs at this point. Absolutely would never recommend this motel! I should have just slept in my van with my kids and saved the money.
Clean room but I had noisy neighbors and had thin sheets. I was dissatisfied especially at the price it was. If it was $40 a night I could understand but I expected better at the price. The bathroom was fine tho. It’s also in a bad part of town and there was noise from the nearby highway too. It had a cheap feel to it.
Staff was very rude, security HARASSED US the ENTIRE TIME! We got a non-smoking room and were smoking in our car he literally came knocking on our window saying we had to leave the premises EVERY NIGHT OF OUR STAY, I told the man I would be checking out a day early he never informed me that I had to be out by 11 EVEN THOUGH I DID try to check out around 11:30 she refused to give me my refund for that night I WASN’T staying even though it was only 30 minutes after! Our sheets were not clean the first night and when I asked for new ones he said we had to wait till the next morning which is GROSS! I wouldn’t recommend staying here, it’s OKAY for the price but the staff is extremely RUDE AND AWFUL!
Horrible area to stay in got two rooms one smelled horrible and another had blood stains on the wall went to front desk i had only been in the room for 45 min and he said he could only do a refund if it was 10 min after check in
Positive: Nothing Negative: The room was very dirty the lady at the front desk had a bad attitude and didnt want to give me a refund for the room being dirty wouldnt advise no one to sleep here lack ofo Customer service Dirty sheets on the bed dirty ice box
The lady at front desk is rude!!! She put us out and turned the lights off!! She said she own the place so I couldn’t speak to no one above her!! We was there due to no light from the winter storm and no water they charged 90$ a day rude and unprofessional!!!!
Why is the Indian staff so rude? I have been to India myself and I was quite put off by the receptionists attitude. I should have paid attention to the reviews. It is worse than the reviews. There was weed on the floor of our room, I wont say what stain was on the walls in the bathroom. Granted they gave us a room for guests with dogs but it was really gross. Not even worse the low price paid. You will be approached by people asking for money. The dennys restaurant next door was really awesome. DONT STAY HERE!
Nice but beds were extremely squeaky and not firm like usual at other motels.. Real bouncy when getting on or into bed... Locks werent to safe looking.... Electric sockets didnt all work either. For the price paid everything should have definitely worked and been more comfortable. .
The beds have bedbugs. Me and my family were bitten. The sheets on the beds are not clean and it was very noticeable. When brought up to the owner, he didn’t offer clean sheets or different room. Experience was horrible and do not recommend.
I was given a key to a room that hadnt been cleaned. I understand that mistakes happen, but it was an extremely jarring situation to walk into a room in which beds are trashed, with stains on the walls, headboard, and not to mention carpets. The room smelled bad, in general. Red stains on the carpet and beds themselves. There was no way that room would be clean in twenty minutes as the woman at the front desk told me. I declined that wait and we were given a different room.The room was better than the first, but thats not saying much. Stains still all over the carpet. I was still put off by the shower, so none of us dared to use it (thank goodness we were only there for a night). Inside the drawers was a crusty substance. When the sheets were pulled back, there were stains (blackish and red). The mini fridge did not work. We had no bucket for ice, and, in a smoking room, no ash trays. The washcloths felt... stiff. There were no numbers on the phone to page the front desk or anything like that.Stay here if you want to feel as uncomfortable as possible, and if you want to feel as though youre inconveniencing the front desk staff by asking questions and telling them the room was horrifically dirty.
It was actually pretty decent. The room was clean. Despite the not so favorable reviews this place has received, my night there was peaceful. I had no problems. I would stay again.
Highly recommend this hotel to anyone. Clean rooms and the front desk are very helpful with anything with no hesitation. I had no problems in my room just wish I could stay longer. Love walking into hotels when you’re very much appreciated. Will be coming back soon.
The prices are great and the rooms are ok, but being a Covid survivor, this is disturbing to me. Then another man walked in without a mask. The workers are protected by the glass but what about the customers that walk in afterwards and walk right into it.This is why we cant stop the spread of Covid. These businesses refuse to enforce the law and make the customers wear masks or ask them to leave. I blame management. I had to explain to the young lady the seriousness of this pandemic and explained to her that I understand that sometimes customers can get irate when you ask them to wear a mask and to just be safe and take care of herself.
I was not impressed by anything this hotel offered. When I booked, the pricing was decent, & accommodating to location of funeral I was in town for. I checked in, got to my room, & wanted to shower, but I was greeted by 2 cockroaches/water bugs, left over washcloth, & dingy bed. I was moved next door & showered with flip flops. Bathroom was in same shape, with a different kind of bug. I was asked if I smelled the freshness, & although I can sprinkle powder on poop, doesnt make it potpourri. Breakfast Buffett was all you can eat cereal, muffins, toast, coffee & orange juice. I am dissatisfied that I spent money to stay in a upscale shelter. The outlets didnt work, so no charging phones or laptop. I plugged in and within seconds I smelled burning. I dont recommend & will not stay again
I’ve been to alot of hotels ... like literally hotels with holes in the walls ... but this was the WORSE hotel I ever stayed at. I wasn’t expecting a whole lot I mean it’s a cheaper hotel ...Before we arrive I call about early check in and ask about fees .. some lady says “no there isn’t any additional fee or charge the earliest we can get you in is at 10 am so just call and see if we got rooms ready )First of all the outside is a little run down and it’s in a rougher neighborhood (I REALLY DONT CARE ABOUT THAT )I check In and the lady says there is a 15$ fee .(Fine it’s not a lot but it’s like dude ... really ?)We get in the hotel and yes it looks like the pictures ! It not too shabby ! But the fridge was unplugged and smelled like piss , and was dirty with weird dark mold stuff in the freezer too .(I still didn’t care )I leave and come back to find that the mirror has straight up fallen down on its own (yeah could have happened to anybody tbh) but it wasn’t properly secured and could have hurt my baby ...Then I find out that they don’t have do not disturb signs .. so I write one out .Then I come back to have the room cleaned and they threw my suitcase on my glasses and broke them .....And they put my dirty clothes on top of my food stuff ?? Like what the hell ...The night was quite ! And bam ! I wake up to have BED BUG bites on me :D ! How great right !So whatever the next morning I go to try and get breakfast (I literally picked this hotel because they said they had a waffle maker )I go and they don’t ....They just have bagels that are hard as rocks and cereal...With HUGE SIGNS all over the place saying we can’t take food up to the rooms .. meanwhile somebody from staff is like watching me all nervously to make sure I don’t walk out with a Daym bagel ..So whatever I check out and make complaints to have this young girl with dark hair roll her eyes and catch attitude “Well there’s nothing I can do soo “Bruh at least mention this to your manager .It wasn’t like I was being a jerk to her .Just saying staff is wackkk .Oh yeah and our car got hit in the parking lot (not bad but it pushed up our bumper )I never do reviews!! I’ve slept in ghetto hotels but staff here is trash .Go to super 8 up the street or something ...
Bad Management and People hanging outside all night and in the morning.
When I arrived the room looked as if it was jus made up yet the sheets were dirty, the pillow cases had on make up, the towels were dirty and when I asked for new towels the front desk said I’m only staying one night so they won’t give it to me even tho I explained that they were already used.. Neighborhood was ok when it comes to food choices but there was a shootout with two cars at the McDonald’s across the street at 10:15 pm that was very scary. Never again and I do not recommend this place at all..
Service was good no bed bugs or roaches. Pool and everything closed due to covid but overall good place for the price
When we checked into this hotel I was unaware of our surroundings the reservation we had at another hotel was further away from the location we were going to. So when I searched for hotels in my surrounding area Quality Inn, I was going! my GPS took me to this location which is a stay Express not a Quality Inn. Ok clerk told me $80 fine it was close to our destination. I should have just left and not stayed when we left the lobby and I go to part my car this is outside entrance rooms, the hotel has no trespassing signs all around it, looks as if the hotel is abandoned. I know I should have just left at that point I already felt insecure but I do see a security walking around so that made me feel a little more comfortable. So we go into the room this is a room that has two beds these are twin size beds I was kind of expecting queen ... nope twin. Ok so the room goes down from that point the curtains has holes, they have a refrigerator with a microwave sitting on top which will easily tip over watch out if you have children ,the chairs has stains all over, no carpet floor is all scuffed up, luggage rack is broken,no hangers. Two towels no washcloth one hand towel no bath mat the coffee they provided was decaf there were no packs of sugar or creamer. No liner for the ice bucket just all these little things add up when you pay $100 for a room you expect that to be there. So instead of going and complaining about everything you go and ask for more towels because you know youre going to need at least that the lady told my son he could not get more towels unless he was staying another night we had 3 people when we checked in and you gave us two towels... OK moving on there is a Dennys right next to the hotel and a 7-Eleven convenience store homeless people everywhere this is not a very good area. I would really recommend going an extra 10 minutes down the highway and finding something else in another area. But good news if you do have to stay in this area finding out the next day when I was leaving there is a Holiday Inn, just East of the hotel which has indoor entrances Im sure provides a much cleaner and more comfortable room I know they will get my business the next time if I need to be in this area.
If i could id put no stars. Aside from new appliances, the door wasnt secure and you could see daylight in the door jam. The main light switch didnt work and there were no trespassing signs everywhere. Also several people staying there were paying too much attention to us. My best friend and I felt very uncomfortable and unsafe there so we checked out and went some where else. I wouldnt stay here under any circumstances!
The stay was ok. It was clean anyway and didnt have my 4 screaming children in it so thats a plus but our heater didnt work my hubby had to fix it. A total of 5 light bulbs were out we notified front desk as soon as we got the they assured us maintenance would be in to fix everything. This was at 3 pm on Friday. We checked out at noon on Saturday with everything still broken 😞. Then they charged our card 3xs for one night. Waiting to see if that gets fixed. Supposed to be back on card tomorrow morning by 8am. We shall) see
Rooms were good but the customer service in the morning is absolutely awful. I went to ask the man at the counter a question and he starts yelling at me. He was talking about “I don’t know what you want.” And I said several times “I need to ask about how long I have the room I bought.” He continued yelling then said “first you talk about room, then you talk about questions.” Then in the middle of trying to deescalate everything he tells me I need to leave and proceeds to lock the doors. I just wanted information about the room I already purchased last night I didn’t expect to be treated so horribly. I will not be bringing my business back here.
Been staying at this hotel for 6 to 7 years always good experience. But lately they are hiring poor check-in desk people like Sedelia. I had a reservation but she couldnt find it so she offered to put me in a double when I was setup for a single. But not before she gave me attitude told me (l didnt have to stay there I had a choice stay somewhere else she didnt care.)Wow all the money I spent there and this is how it ends so I went to different hotel. Plus lately it been really loud people stomping ,loud music, and lots of people hang around parking area not safe.
ROSE AND JENNIFER ENJOY STAYING AT STAY EXPRESS INN THE ROOM WAS CLEAN AND FLOORS AND BATHROOM WAS CLEAN THE SHEETS WAS CLEAN THE LADY AT THE FRONT WAS NICE ALSO THE CLEANING LADYS WAS NICE ALSO YES I WILL TELL BY FRIENDS ABOUT STAY EXPRESS INN WE WILL BE BACK IN JULY AND OCTWeWAS TO HERE FROM APRIL 5 -- 20 2021. ROSE MARIE BOLDEN
Room was in piss poor condition when we arrived. The sheets and blankets on the beds were dirty, one of the blankets previously burnt, the restroom has something on the walls and we had to wipe feces from the restroom door. The air conditioner unit is also appearing to have mold growing in the vent.
The front desk will give you 3 different prices. Once I First called for a 1 bed she said 50. When I got there it was 65. Then I asked how much for two bed...obviously she gave me the 2 bed price. Giiiiiirrrllll....she jumped to 90. I said okay...bye. The workers are intimidated by their owners as if they will kill them if so much as an extra roach lives there...and please be Mexican otherwise your treated like tire rubber.Also the breakfast is hard old and the eggs are always over cooked and they only have eggs 1 day of the week..
The room was clean, but the mold on the ceiling in the bathroom was not something I want to see. Last night the people above us were banging around and moving things till after 2 am. Call the office and they said nothing they could do. Tonight people fighting and yelling outside my door then someone upstairs pissed on my car and when I talked to the manager he laughed and did nothing. I do not recommend this place to anyone!!!
Negative: I was given a room that the TV did not work and when I call to report it they made me feel as though I was the problem they did not exchange my room until the next day and the staff handled it poorly
Worst experience the guy at the front desk was rude i got to my room and there was a blood stain in the corner of the wall asked for a refund was told no because I took longer than 10 mins which was a lie and then to top it off had someone try to get into my room
Horrible place to stay! I would NEVER recommend anybody I know to stay here. As a matter of fact I would encourage everyone to influence people to NEVER STAY HERE! Me and boyfriend were too drunk to make it home so we checked in about 3. We talked, laughed, and reminisced till about 7. We finally laid down and woke up at at nine to go. I looked over and it was a bed bug crawing. I have video proofs ofcourse too. So DO NOT STAY HRRE and I didnt even get a refund. They are taking 80 bucks a room to sleep in bed bugs.
Ok SOOOO here’s my experience we booked the room for two nights but only stayed one. The towel were stained BADLY so was the SHEETS the beds are small the phone was broke in the room. The bathroom was DISGUSTING! It was loud the walls are very thin. I’m guessing it’s a bad area for drugs
It is nothing like the pictures😔I just stayed for a night but for 20 dollars more I could have had real breakfast at the holiday inn and a late check out. Its definitely passable and will due in a rush but the 70 bucks I paid was not worth it as they accomodate NOTHING.
Room not bad but area is full of homeless and drunk people. I had a homeless person trying to open my door then fell and sit leaning against my door for several minutes and I tried to call front desk but the phone in the room didnt work so I yelled through the door and racked the slide on my Glock and that got them to leave
IF I COULD GIVE THEM A NEGATIVE ONE STAR I WOULD. Room was nice thats it!! Was there not even a hour when a rude security guy came POUNDING at the door telling us we had a lot of traffic and must leave with NO REFUND went to office he was just as rude no one would let us see any video showing us who these make beileve people wasWORST SERVICE
No convenience of a hotel such as a vending machine or soda. Breakfast sucked. I asked if there were scrambled eggs and she told me to go Dennys next door. The out side of the building was run down. Not like what it showed in the pic. I had no choice but to stay. 150! It was not worth that. I will never use or suggest that hotel
Trash rooms where horrible...horrible location too and never again
I had a great experience here from the price, customer service and room itself. The lady in the morning at the front desk made everything easy and fast for me. Definitely would recommend it to my friends and family.
Ladies here are awesome location is great
Worst front desk staff ever!!! Also the website uses false advertisement about what they offer for in room amenitys. If possible i would ggive them .25 of a star.
Good price for the Area. Dont Truss The Room Service I just Lists $3,000 Harley Belt. You will be Hunted in Death.
Not recomend this place at all worst place to stay. They have this weird securities following you looking at you like if your weird and trying to look inside your car. If you want to feel save go somewhere else.
Very clean inside. I enjoyed, but Outside needs to be polished up. Beds were too firm. Not impressed with the basic Breakfast. I would stay again.
Stay there for 5 days. The room and location was good. There was a lot of restaurants around the hotel. Denny’s was less than two minutes from my room so I could get good breakfast every morning before heading out
Just driving through, had to stop to get rest. Checked out at @ 10 a.m. About an hour later I noticed I left my 500 dollar Tom Ford sunglasses on the night stand . Immediately called Stay express , staff took my number down so they could go ask the housekeeper. 8 p.m. no word . I called again at 8:05 p.m. Front Desk “the housekeeper Vero found them set them on her cart when we called her down to ask about them (she left them on the cart) when she went back they were gone” the lady at the front desk told me it’s common sense to make a police report . It’s common curtesy to call me back to let me know what’s going on with my property that I know I left at your establishment. I didn’t even want to give these bums 1star . It made me
Was in town for a work conference on very short notice. Place was very comfortable and had no issues whatsoever, helpful staff/employees made my last minute visit welcoming. Good, clean establishment to lay your head.
It was a very horrible experience first of all I asked for a no smoking room and the room smelled like smoked and I was getting pretty itchy in the middle of the night so Im guessing it was bed bugs and the second time I gone the first chubby lady was so rude !!!! She didnt want to take my service because I had told her that I was next in line and I assumed she was ignoring me cause she didnt say anything! And then she responded to me like well now your room is going be 90$ making it seem she raised it up and then she was like you know I dont have to take your service right? And she didnt want to so I just left.
Nice location for food but terrible customer service, the outlets dont work so had to go to my car to charge my phone. The beds were not comfortable but the rooms were clean. Very dissatisfied tho so I will never return.
Was there on business working at night at 4:00 lb the morning was harassed by security and thrown out. Lost money that we already paid out and watched several drug deals go on with the same security person witnessing as well as talking to perpetrators.
Bed bugs, roaches, nasty just nasty. I wouldnt recommend this room to anyone. My sister got bit by bed bugs all night and we even took the dead bugs to the motel staff and all she said was, Thanks for bringing upon my attention, we will get pest control out here today. I was like Really??? Poor poor customer service.
Stay was decent, but when we first got there, there was a cockroach right inside of the room. Bathrooms were nice and beds were clean.
The pictures on the internet do this place too much justice. The premises were covered in trash, the housekeeping staff was lazy and the morning desk clerk gave me attitude just for asking for extra towels. I would not recommend a stay to my worst enemy.
The stay was ok for the reason and time I was there. I know it wasnt an ALL STAR, Upscale, or top notch type hotel, however it was clean ,BUT THEY TRY TO JUGG A CUSTOMER when youre asking for an extended stay, and the price automatically goes up for Friday-Sundays... 🤦♀️🤦♀️🤦♀️
Its a decent place to stay. Especially considering the neighborhood that its in. There is also a variety of places to grab you sumthin to eat either fast food or a restaurant to sit down and talk with family and friends or co-workers!
Nice Clean Sanitized Room very convenience to hwy 30 multiple places to dine in or take out several gas stations in the area also.
Easily the most disgusting room Ive ever been in. Bodily fluid stains on the chair and floor, blood stains on the side of the bed. Didnt want another room, just gave the staff the key back and left. Will never return.
Clean and well maintained extended stay location for the price.
With on my Mind, I pushed my way to this Inn and found the rest i was seeking. The clerk was and is always nice. The Security was consistent and steady on his post which allowed me to feel safe with the surroundings.
Worst place I’ve ever stayed. Dirty floors, no cup in the room, no hair dryer, uncomfortable pillows. The maid didn’t clean our room although we stayed here for 2 nights, no “pls make up room” badge neither.
The beds are about as big as a full size bed, the bathroom is to small the door opens up by the toilet, the fridge leaks and it makes a annoying sound, the tv is very small about a 24 inch! For breakfast you have cereal, sometimes packets for oatmeal, tiny bagels, bread, and muffins.
Worst hotel in the area. I think the people that work here are high in crack. Rude. The place was filthy, the breakfast was just toast. Never staying again
Not bad for the area actually. Its moderately clean and owners attempt to keep the riff raff out. Thumbs up👍
Visiting a friend and was told my a woman who seemed nice that ice buckets are not given out upon payment th must be requested!!! WOW cold dri are a thing or the past next thing you you will have to donate semen to get room service and sing taylor swift to get big removalhahaha what a jokeI also have a very close step daughter that wasnt 15 when she was shot here supposedly by accident 3 years ago.Have fun mfs
Paid for 2 nights and the water had been cut off the first night. Took 10/12 hours before it was fixed. They didnt say anything except no refund. I will not be coming back.
I stayed in room 130..IM A SINGLE FEMALE..NOW THE SIDE THEY ARE SHOWING ON THEIR WEBSITE ISNT WHERE THEY PUT ME..NOW WHY WOULD YOU PUT A SINGLE FEMALE ON THAT SIDE?? I ASKED THE OWNERS OF THE PROPERTY TO CHANGE MY ROOM. I TOLD THEM THAT IM A TRAVEL AGENT THAT POST REVIEWS. SHE GIRL US A GOOD REVIEW I ASKED HER WAS SHE SURE SHE DIDNT WANT TO SEE MY PICTURES OF MY ROOM..SHE SAID SHE TRUST ILL GIVE HER AGOOD REVIEW..I SAID ARE YOU SURE..SHE SAID YES I TRUST YOU.. I SAID OKAY AND CHECKED OUT..
The hotel is neatly kept, very comfortable beds and large rooms. The staff are amazing and their customer services is top notch...Highly recommend!!!
Absolutely Love This Place For There Affordable Price And Free Breakfast EveryTime I Come Visit My Family In Dallas I Always Book Here. Very Convenient To My Family Members Houses And Ms. Amanda, Sedelia And Mr.Rony Always Make Me Feel Welcomed And At Home!! I Look Forward To Future Stays Here.
It was clean. They served breakfast in the morning, and it is located behind 7-11 and Dennys, which both are open 24 hours.
We were told to leave because they claimed we had too many visitors when we paid for a room with two beds and only had four people in the room. They said we were in and out witch we were not. The lady in the Hispanic lady jn the office was very rude and unprofessional.
Someone attempted to enter my room at 2 AM when they couldn’t they proceeded to yell when I called the front desk the night attendant told me that I was lying nobody tried to enter my room but he sent security and he as well proceeds to tell me that nobody tried to enter my room mind you this is the second room they placed me in due to my original room not having a security lock on it my bed sheets being filthy and lights in the room not working the second room didn’t have a security lock either and I left something in my room the attendant refused to give me the key back so I could retrieve my items I’ve stayed in this room multiple times and never have a had a problem issue or complaint but after my stay last night I will never get a room here again my safety comes first not only was I placed In not 1 but 2 unsafe rooms and then basically called a liar when my safety became a issue sorry I didn’t spend $80 to be called a liar and to be in harms way and the people responsible for ensuring that the guests are safe would rather call u a lie than to take the necessary steps to ensure your safety and make sure your comfortable I give this room 0 stars just for this incident alone well 1 since I can’t post my comment without giving something and this is me summing the story up it’s a lot more that I left out
THEY WILL TAKE THE OPPORTUNITY TO TAKE YOU YOUR MONEY. MIGHT AS WELL PAY FOR A BETTER HOTEL WITH NON LEAKING SHOWERS AND SINKS THEN HAVE THE CLERK CON YOU OUT OF $25. Worst hotel experience by far.
Nice front desk.. but room was not clean! stains all on the pillows..gross bathroom with stains.. and dirty sticky floors. Would not recommend
Dirty towels with someones hair and torn blanket. I asked a couple of new towels and they were dirty as well. Motel can be cheap but it has to be clean.
The room looked like it had not been swept or mopped in a very long time. The walls and lights switches were filthy and out door would Not Lock from the inside.
There are cages on the ice machines and no trespassing signs everywhere. Everything worked out well staff was super helpful and prompt. Good location. Bring a blanket.
My f@@@ing back :( Pretty sure you can get a prostitute if you want. Drugs as well. Beds are horrible. Pillows are twice as bad. If you have absolutely no other choice...... Just sleep in your car.
It was clean, smelled clean, bed comfy and security was great!!! Loved the stay! Wanna sleep in peace, sleep here!!
Room was so dirty and the smell was awful there was hair all in the sink and tub. Bed sheets were all stained. When asked if the room could be cleaned all the same sheets were placed back on the bed
We spent the night on 9/25 took 2 rooms side by side in front of Dennis wich is with in the parking lot of the establishment our rooms were a few steps walking distance from it but its a really super unsafe side of town come to find out, so anyhow we thought well its just over night what harm can come to us from this we were NOT PREPARED for what came next at around 2-3am we were awaken by shots left and right it was like 10 shots kid you NOT maaan they sounded so close as if they were outside our doors well we threw our selfs on the floor half a sleep for protection and in the midst of things terrified crying i called my sisters to see how her and the baby were doing sooooooooooo scared and crying i had never in my life had experienced anything like this or would imagine Id ever would, i still have nightmares about it i wanted to leave right after the shots stoped, but we look at the window and there was cop cars all over so we just decided to wait it out in the am we left in a heartbeat so fast that we forgot the babys tablet in a drawer by the time we remember we were pretty far, i then called the establisgment and the desk clerk a geto looking chola girl with long painted jet black hair about 55 the same one that checked me out and made faces at me and was upset when i asked her for a receipt which striked me as odd why would you get mad if i ask for a receipt any how, i asked her about my babys tablet she stated let me call you back she wouldnt call me back so i call her back again and she was very upset that i called her back she said your the $%@# of this morning huh after the insults she finally admitted to having the tablet after making up lie after lie so i asked her to PLEASE SHIP IT to me i would pay for the whole thing she yelling at the top of her lungs at me and using very colourful statements said that that was not theyr policy and to go back for it if i wanted so bad i then kept my cool and asked her for her name which she ignoredme so i then ask to speak to her manager and or the name and the time that i could speak with her manager but instead insulted me called me names and hang-up on me i was besides my self sooooo in shocked and in disbelief how could they have not screened theyr staff but when i got hm i had my niece call and she spoke to the same GETTO girl who was rude again to my niece but managed to get her name SEDALIA and the managers name Amanda but told her she had already told me manager will tell her the same thing she had told me and her that they do not ship anything and hang up she called again next day got her AGAIN and this time she kept telling her that the tablet wasnt there no more and that her policy was after 7 days the tablet will just be up for grabs by who ever found it so to kiss it good by pretty much, how UNPROFESSIONAL is this i ask you, i just couldnt believe what i had just heard what kind of rat, reached, GETTO, lier, filthy mouth horrible atyitude type of person gets hired any where, SERIOUSLLY those type of people should be put in jail, any how after all this NIGHTMARE I DO NOT RECOMMEND THIS PLACE at all stay there AT YOUR OWN RISK by the way out of the shooting there was one ded and about 3-4 wounded
Clean rooms,quiet place, little something for breakfast, good service, very nice & friendly staff, you cant ask for more for the price.
I love this place because it tails step-by-step details about your profile information so whenever will be lost, allows you to purchase applications to enhance the graphics wow keeping it safe
I was late paying LAYLA at the front desk said I had 5min to pay she wasnt taking late payments&I had to walk to a ATM to get the cash smh.I told her I could go somewhere else and she said bye.I asked to file a complaint she said they dont do those
Room was updated and clean looking. Breakfast wasnt good. No waffles or hot food, just cold food, and pastries.
Its one if the worst places I ever stayed the service was totally rude after I payed over a month of service for 3 rooms for work I do not recommend at all.....drugs...bugs and hookers vehicles got broke into when security was supost to be working......
Always pleasant !! Love you Leland
My power went out and this is where my apartment manager at Buena Vista Estates on Saint Francis Ave booked my room. Forget getting someone to help you if you have wi fi connectivity problems.
Its a very nice and clean facility.front desk r very friendly.the rooms r great!!!!housekeeping. On Top Of It!!!! Job well done!!
If you see good photos on this place they are probably fake. Is not clean nor is it a comfortable environment. This is not a very safe place for kids.
Its OK for the price you pay. Dont expect to be extra clean. The receptionist lady needs to be friendly.
Worst motel I have ever stayed- Dirty- Noisy from the parking lot and surrounding area- The maid didn’t clean our room (we stay here for 2 nights)- There are no do not disturb tag- There are no cup in the room- Stain everywhere
It was great 😊 clean, quiet, and comfy. My stay was very good i would definitely recommend.
Love this location, the friendly staff and of course the modernized rooms. This is where I always stay as soon as I go to Dallas. Highly recommend.
Awful place to stay...no swimming pool, place is dirty..staff is unprofessional, the Security gard is horrible, he tried to attack us in our own vehicle. .screaming profanities. .Dont stay there...Ever..
Clean room. Great value. The woman at the front desk was exceptional proffessional and freindly. Will be back.
Evacuating from hurricane Harvey and got kicked out of room after being there 5days because the housekeeper didnt want to mop the floor..being dislocated originally and now this..this hotel hospitality is horrible.and if you didnt take Spanish the staff wont and will not try to understand you verbally.
Nice place they got smoking rooms
Large restroom, decent bed, bathroom was okay. Breakfast was poor. Everything else was good for the price!
Has great service , the manager is so helpful & goes out of her way to make sure we had a great stay , definitely coming back !
It was clean and quite..pricey for location but not bad to stay at
These place is too ratchet kids outside fighting and homeless people walking around
Great rooms clean flat screens love this place just wish the weekends wasnt so high $120 for Friday and Saturday is ridiculous
Nasty dirty place. the first room had pubic hair all over the bathroom. the second room stunk so bad and the bathroom was covered in urine. and when i complained again they called security on me!!!!
I am not the person who writes review but I had to this place is horrible I was their with my family check in at 6 am and at 8:30 am when someone nocked saying they had overbooked and that I had to leave they stilled charged me 50 dl for the 2 1/2 hrs I was their now I have to wait 5 to 7 business for my refund I was very disappointed the room looks bad the beds have sink hole in the middle and its located on a very bad area so please save your self some trouble and think twice about staying here good luck with your travel .....
Cheap price for overnight stay. Everything was clean and nice. Will use it again for next concert stay.
Manager is a very rude man when we walked in inquiring about a matter. they never answered the phone I will never stay at this place to manyhomeless people and crack heads
Not the best stay but was fairly clean not as quiet as i like
NOT KID FRIENDLY PLACE AT ALL GOT KICKED OUT BECAUSE I HAD TO MANY KIDS! PAYING 115 A NIGHT BY THE OWNER BECAUSE I HAD TO MANY KIDS SO HE OVER CHARGED ME AT THAT AND NEXT MORNING I GO TO PAY HE LEAVES A NOTE TO THE LADY SAYING I HAVE TO LEAVE! SOME PEOPLE JUST DONT HAVE A DAMN ♥️ !
Blood covering the bed. Unkept rooms. Just awful. Left after 2 mins. Tried getting my money back and they refused.
Good rooms ... You get what you pay for .. no breakfast ... no pool overall good experience
THEIR SECURITY IS WEIRD AF,FOLLOWED ME IN HIS CAR EVERY TIME I WENT SOMEWHERE, WALKED BY CAR WHILE I GETTING MY THINGS OUT.I spoke with management they did nothing, never again will I pay to stay here !
Stayed because room were full at holiday inn. Room looked clean until I saw a bed bug!!!
Good motel. Fairly clean rooms. And two legged accommodations at a stones throw.
Great location. Clean rooms. Iffy neighborhood but overall nice stay.
Cheap aan good rooms nice . But not neighborehood
Very clean and the only motel room with vacancies after 1am
This is an excellent upscale place to come by when out for a night or two. Even as far as living for a moment in between homes..
Good customer service, nice rooms. Looks alot better rather inside than out.
Great place to stay , good service,clean rooms, good breakfast. I will suggest this place to anyone coming to mesquite.
Big clean room, friendly staff, quiet . perfect to catch up on sleep. Close to food outlets.
The complimentary breakfast didnt have apple juice the most delicious of juices. 2 out of 5
It was an awesine stay, loved the fact that they had collge fridges and it was just a nice experience
No hot water in rooms front desk clerk is very rude and unprofessional as well
I experienced a great stay. I definitely recommend this motel.
Very clean and quiet the staff were polite
The booking wasnt what I booked for. The motel is very clean.
Hotel was not clean whatsoever and it smelled like cannabis
Dirty rooms, laundry room ALWAYS locked and inaccessible, front desk lady hateful, HUGE roaches in room, door didnt close so it definitely didnt lock!
I need the owner to be aware of what is going on with his establishment.Also for him to be contacted when there are unsatisfied customers.From what I understand that is the protocol after speaking to his employees.
Clean and comfortable. Good housekeeping. Continental breakfast. In the middle of everything
Conveniently close to hospital. Right off freeway. Good customer service but not the most comfortable beds.
The great place to go if you love it you can customer service and very clean
Look Crazy on the Outside..But they have redone the Rooms...They are Nice and Comfy😉
Felt like I was in a jail cell and I had something stolen from me by 1 of the maids someone was in my room while i was at work
They were Under Reinvention, But the rooms are Clean and roomie.
Friendly staff very clean room just need some little updates on the rooms
Not a franchise but better than those. Good rooms and staff.
Awesome
Clean Rooms. Affordable Rates. Pet Friendly. & Friendly Staff.
I just called to try to get information for tonight and the guy that answered the phone was very rude and told me not to call back again.
Great
Nice, very, very clean. I will recommend this to all my family n friends.
Horrible place...rude ass staff....breakfast is just muffins and cereal and Tampico orange juice
Very nice hotel... newly renovated rooms... 👍🏻
Poor customer service. Tried to charge extra for no reason.
Good economic stay...with breakfast...good for families desiring cheap n good accommodation
Good Hotel! Good secure place to be.
A little bit ratchet but hey aint nothing wrong with that, Im okay with it if its clean and this place was clean.
Could use a little bit more of cleaning and detailing
It was Horrible the workers come in and out of the room as choose which is very uncomfortable
Nice in cool can sleep at night
This is a good price and willing to work with you and answer any question u have
Good location. Employees are kind and courteous at check-in
They have nice bed and so soft
Very rude and disgusting front desk staff!
Pictures make it look wayyyyy better than it really is... Area seems a little sketchy
Very good!
Someone elses hair in the bed.
The lady at the front desk is very rude and disrespectful
Great place. Not close to downtown tho.
Not a problem I can think of. Convenient location. Friendly staff.
Total reviews rating 3.3
199 Reviews for Stay Express Inn 2023:
Review №1
2022-03-11Let start with management. Was not attentive to office phone calls. Next, place is great if your looking for drugs or women who are paid for private entertainment. For the price you pay, bad selection.
Review №2
2022-06-14Yes stay here if you enjoy rudeness & disrespect from the young hispanic lady at the front desk! She should not be working in customer service EXTREMELY RUDE! Laundry room is always out of service, room service does not exist! Good luck attempting to get fresh towels from the wicked witch at the front desk. You would think she would be somewhat nice to customers since we provide her paycheck but I guess not. AVOID THIS PLACE AT ALL COST - SPEND YOUR HARD EARNED MONEY ELSEWHERE! This establishment does not value your patronage as a customer!
Review №3
2022-05-18Negative: Hotel was not kept clean. Outside was very dirty some clean up maintenance might help the overall appeal.
Review №4
2022-03-06They refused to give me clean sheets and blankets when I requested some. The front desk clerk said I would have to wait for the next day. I ended up sleeping on just the mattress and went to CVS to buy a blanket. Very unprofessional.
Review №5
2022-05-18Kinda scary area & beds were very springy and noisy but was close to the concert and no bugs so it worked out
Review №6
2022-05-31The place had multiple people hanging out the rooms and in the parking lot. It doesnt look safe. It is surrounded by restaurants.
Review №7
2021-11-30Rude staff. Dirty room and bed linens. TV went off when you turn light off. We reported tv issue the front desk said they would get maintenance on it the next morning and they did not nor would they move us to another room and we had rented for 4 night stay the only good thing about this place was it had convenient stores nearby and restraunts
Review №8
2022-03-19Rooms have boogers all over the walls the refrigerator was too nasty to put ANYTHING in and I must add I do have a baby that needs milk so nowhere to storage any the rooms smell gross the sheets dirty like haven’t been washed or just washed with water we asked for sheets to change the dirty ones but no extra sheets at all until the next day so they expected us to sleep on dirty sheets we had to show pictures of their uncleaned rooms I would NOT recommend this hotel to anybody not even homeless people because it’s gross honestly we wanted a refund but we could NOT the man at the front desk couldn’t even explain to me why they weren’t able to verry disappointed worst experience I ever had in Dallas!!
Review №9
2021-11-27For the money which was $73 it was TRASH, TERRIBLE…do not spend your money at ANY “cheap” (meaning between $60-80/night) hotels in this area whatsoever unless you have NO choice whatsoever. I am going to see if I can get a refund because I took pictures on the bedding and the fact that there is no smoke detector because it’s been ripped out of the wall..HELL no
Review №10
2021-10-29It did not worth any penny you spend , rooms are smelling like bleach(u can get poisoned from smelling the bleach) room is so old and dirty. One more thing is they do not refund any money if you want to cancel your reservation!!!