Identifies as Black-owned
Yes
Sunrise Urgent Care Center in Richmond
Categories
Location on the map
Richmond, Fort Bend County, Texas, US
From the business
Identifies as women-owned
Yes
Service options
Online care
Yes
Health and safety
Mask required
Yes
Temperature check required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Highlights
COVID-19 testing centre
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Tests limited to certain patients
No
Appointment required
No
Phone: +1 281-347-2228
Site: https://sunriseurgentcaretx.com/
Site: https://sunriseurgentcaretx.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:9AM–6PM
Comments (57)
Phenomenal staff and services! I love that this is a one stop shop for everything I needed and the entire staff was so friendly and accommodating from the moment I walked in! Literally the BEST service I have ever received at an urgent care! Would definitely recommend them to anyone wanting quality service! 😁😁
Service is poor as of 12/18/2021. The African lady at the front desk will not acknowledge you, not even look up at you lol! You have to say hello to her to get her attention and you want me to give you 75.00 even with insurance that I have for a Rapid text! No thanks not with that service, so of course I left!
This urgent care center is AWESOME! I got 2 COVID tests done for traveling purposes. The results back in less than 18hrs and their labs are open on holidays so you get your results back in time for your travel periods. Very through medical exam and super nice medical staff, after my test was done Dr. Okezie Aguoru saw me just to make sure everything was good, really friendly & welcoming doctor. I would recommend this urgent care 100%.
Very unprofessional. I was told I would receive an email with my Covid test results when I left the facility but It’s been three days and still no email. Worst of all, they do not answer the phone so I guess I have to break quarantine and drive all the way back up there just to get my test results.
Do not go here to get Covid Tested. They not only take FOREVER, they don’t even give you a printout of instructions or anything to guide you through this virus, unlike other urgent cares. Wasn’t given any medicine, just took my money and sent me on my way. I’ll never return to this location.Also I was told I could get a Dr note to return back to work after I fulfilled my 10 day quarantine. I went up to the office and proceeded to wait 15-20 min for her to tell me that I need to be evaluated again, so make yet another appointment. My advice get everyone on the same page here and quit wasting people’s time. They told me to come In and get a dr note then denied giving me a note.
Sunrise was fantastic! Great staff, receptionist, nurses and doctors. In and out in 20 minutes, I was a new patient and there was no wait. Highly recommend. Plus Kroger next door filled my prescriptions in ten minutes!
I was able to make a prompt appointment online and I waited less than 5 minutes after checking in before being taken back. I was treated professionally and with care. I felt well cared for by Dr Obi.
What a joke of a medical facility. I’d been feeling sick since 12/19/21 and finally went to Sunrise on 12/30 for testing. I should have known to go elsewhere when I called repeatedly on 12/29 trying to schedule an appt and they never answered the phone, plus their mailbox was full. I drove up there, asked for both a covid test and an antibody test and was told there was no availability till 3pm the next day. Fine. The nurse who tested me on 12/30 was nice and that part went ok. On 1/1, I received an email that my results were ready, logged in and only saw the antibody results, which were negative. I was encouraged by that because I assumed it meant my covid test would be negative as well. I called several times on 1/2 to ask about my covid test results and the phone was never answered; voicemail full, of course. What clinic never answers their phone??? Absolutely ridiculous. I called a few times over the next couple days and still no answer. I even tried their second phone number today; no answer also. Mind you, I was still feeling so unwell I could hardly do anything. Finally, after the worst coughing of my life for two days, I scheduled a televisit with my doctor for today, 1/4. I told him my antibody test was negative, but I hadn’t yet received the covid test results. He said having no antibodies didn’t necessarily preclude me from having covid and I should let him know when I received my results. 20 minutes before Sunrise closed today, I dragged myself out of bed and drove up there. I told the lady at the front desk that I had been trying to reach them by phone for a few days. She said nothing; didn’t even acknowledge my statement. She asked for my identifying info, then printed out my covid results. I looked at the paper: Positive. I asked her why I never received this by email because it’s been almost a week since I was tested and it says positive. Her response: “the testing facility did not have your email address. Sorry about that.” That’s the reason or excuse??? They had my email for the antibody test, but not the covid test? Makes absolutely no sense, especially since I’d been tested for covid at Sunrise in July 2020 and received those results by email. However, I said nothing to her pathetically weak defense, thanked her and walked out. I’m sitting here writing this review absolutely livid, not only for myself, but for the others who have been treated so dismissively and unprofessionally by Sunrise Urgent Care. I will never go there again. Best of luck to y’all.
I was diagnosed on April 23rd at this facility with covid19. I was given a work release for 10 days and was told by the physician who administered the test that if my symptoms still persisted I would be given a follow up work release.When I called today and asked if I could receive the above mentioned documentation, I was told that they would not send another work release until I had been seen again. I explained my situation and relayed what the testing physician at their facility had told me originally and was told I must schedule an appointment.Please do not use this urgent care facility as they do not honor their words. On top of this all, their receptionist is beyond rude and patronizing.
This is our “go to” facility when we need health services. The doctors and staff, are knowledgeable, compassionate, friendly and diligent in their client treatment. If you need care check this place out FIRST!!
EXTREMELY RUDE RECEPTIONISTThe receptionist blatantly disrespected me and laughed at my question. She asked for my address and being that i am here visiting i asked if it needed to be an address in Tx, her response was, i need your address its not a trick question. I dont understand why people like that can keep their job when people are struggling.They need to let that lady go. As an EMT, fellow black woman, and veteran, I was extremely disappointed in the medical care. Also, they do not take insurance for rapid test. It is 200 flat non refundable fee. When I asked if they took insurance she simply repeatedly her statement again to me. They also keep their materials outside in not sterile. Potential risk for contamination.
RUDE RUDE RUDE! The receptionist was dismissive and condescending. Told us to go back to our car and call the number on the door. We did that. 1st call she picked up only said please hole. SEVEN minutes later still no answer, then I called back I assume she knew it was me (caller ID), i didn’t even get to say a word before she put us on hold again. Sure glad we didn’t have true ER! Will never ever go back,
The doctor was very nice and I was able to get an appointment on the day I called which is tough to find these days. I didnt have a long wait which was great. I would definitely recommend.
Staff there is knowledgeable courteous and accommodating. This post comes after 5 or so visits in the last 3 years.
My son was taken straight back when he cracked his head open. The Doctor was really thorough and gentle with him. She made the experience smooth for him. Very friendly staff. I wouldnt take myself and my family to any other urgent care!
I would give a zero if it was possible. The front desk lady and the NP are the rudest people that Ive encountered in my life, totally unprofessional. Stay away from this place!
Amazing experience all three times we have had to use this office. They were first great with me when I was sick and then when my son fractured his ankle. We would highly recommend this urgent care facility to anyone at anytime with pride. Truly amazing staff.
I received a bill from a visit nearly 1.5 years ago! I was frustrated that Sunrise would be so unprofessional to send such an overdue statement without ANY explanation. I spoke with their billing manager and received no explanation as to why I was receiving the bill so late other than it may have been when we were just starting up. I dont believe this is a good reason at all. I DO NOT recommend using Sunrise when there are a number of better, more professional urgent care centers in the area. The care was mediocre and not exceptional.
Dr. Okezie Aguoru is a wonderful person and doctor! We have seen him twice now and I wish he could be our primary care doctor because he’s the best around. When my 7 year old son had the flu he was too scared to do the flu test where you stick the long q-tip up the nose so he had my son blow his nose really hard and he used the snot which tested positive. He is extra sensitive with a kind and caring personality. 100 stars! Office staff is wonderful as well!
Weve been here three times and each time has been consistent amazing service! Dr. Okezie Aguoru was the doctor helping us and he was the absolute best! I highly recommend Sunrise urgent care!
Very good experience. I went there with no insurance because Im a traveler from Thailand. My husband and I didnt have much money at that time. I got an asthma attracts and the doctor gave me the treatment for free. The receptionist was very nice. I would recommend this place for sure.
This place is AWESOME! I go here rather than Redi-Clinic because I get to see an actual doctor and it is for the sane copay cost not the higher Urgent Care insurance cost. Dr. Aguoru had treated my bad back twice and once for an ear infection all on a SUNDAY! If I could make this my GP I probably would because of the ultra short wait and convenience.
Despite available federal and state funding to reimburse for COVID testing, and the fact that insurance covers the cost as well, Sunrise is selling the rapid COVID test for $200. They do not accept insurance for the rapid test. To be so blatantly profiteering off a crisis is upsetting, to say the least.
DO NOT GO HERE FOR COVID TESTING- they not only take FOREVER to give you the results they offer no guidance as to when you will get it & are not helpful & dont care about your situation. I was very very disappointed. Will NEVER use them again
I and my family have visited this place for various medical checkups quite a few times, and the staff has always been kind and helpful! Thank you to the Sunrise Care staff! You guys are awesome!
I was able to get in immediately. The staff was kind and professional. The cost was reasonable and they too really good care of me!!!
Best urgent care in Katy. We have seen by Dr Aguoru and Dr Obi. Both are excellent Doctors. I would recommend Sunrise urgent care to anyone who is looking for good urgent care in Katy.
Wonderful doctor and staff! Highly recommend! My nine year old has been there twice and Ive been once. Awesome experience all three times.
I dont visit doctors very often, but Doctor Obi was wonderful to deal with. Nice clean clinic and a great bedside manner.
Fast and friendly service! I been there twice and they took the time to listen to me .The doctor are great very helpful and making me feel better. Very convenient .
Very efficient, great bedside manner. Could hear other patient (child) being treated, Dr.Aguoru was very patient and caring with him as well.
Took our son for a possible broken arm. After the x-ray they said it was a contusion. Took him to the orthopedic surgeon and in 2 minutes he diagnosed it as a broken arm. Using the same x-ray they had performed here..
Been twice and both times it was excellent. Friendly and helpful staff who answered all my questions. I stopped going anywhere else.
You can make an appointment and still be waiting for 50 minutes … not very urgent
Weve had a great experience every time. Family members from out of town have received wonderful care, and there is never a wait!
Called the lady asked me to hold I said no problem held for over 5 minutes still nobody coming back on the phone I hung up I took my business elsewhere
Dr. Agouru is the BEST. Patient, makes sure all your questions are answered. Staff is friendly and there’s rarely a wait.
Very help and considerate when I went in today with the worst migraine Ive ever had. Thanks to them I didnt suffer all weekend!
The doctor at this location is very dedicated and answered all our questions to ensure we were satisfied with the treatment.
Fast, clean, customer oriented and attended my medical issue effective and precise! Highly recommend.
Very good experience and fast attention fromDoctors. I would recommend you all to try out once.
They were fast and super polite. I would go there anytime I need help. Thanks guys.
SUPER rude receptionist. Would never ever go there
Great service. Easy, quick, and thorough. Will go back.
Great service really nice people would recommend
Best place to go for fast relief
Love this place!
Total reviews rating 3.9
57 Reviews for Sunrise Urgent Care Center 2023:
Review №1
2021-12-19The very first time I was told they were booked I had no clue they took appointments. I’ve been coming here for years actually a week ago for my ears and the receptionist was rude so I guess it’s time to change sad part the Drs they are great love the both of them but it takes one to ruin it
Review №2
2022-06-07They got me back very quick. The Dr. was very knowledgeable and kind. Ive been to quite a few urgent cares and this one is now top of my list.
Review №3
2022-07-08Always friendly and professional. Takes me seriously. From the front desk to the doctor you fell cared for
Review №4
2022-02-15I took a PCR COVID test, we requested a QR code according to the indications of the airlines for international travel. They told us that 48 hours were available, I have had to call all day without a satisfactory answer. Very bad communication, without irresponsible.
Review №5
2022-02-07Very unprofessional doctor. prescribed antibiotics for my daughter without any further test, neither discussion with the parent of the child of the alternatives. I will never go to this urgent care again.
Review №6
2021-11-26Absolutely wonderful care center. I’ve been here countless times for Covid PCR fit to fly tests. They have a quick turnaround time for results and kept me well informed through out the entire process.The staff are friendly, knowledgable, and professional. I just received my flu shot today and the nurse did a fantastic job administering the shot.
Review №7
2021-07-13I found out today I was exposed to covid. Called everywhere near me and no one could test me until next week. Got the number for Sunset from a friend and they took me right in immediately. Carrie was the nurse who took my test and she was absolutely wonderful. Funny and thorough and very sweet. The doctor was great too. In and out in less than 10. Would highly recommend to anyone!!
Review №8
2021-05-22Today I had a slight emergency and didn’t know where to go. I googled “urgent care” and Sunrise Urgent Care was listed along with others that weren’t open until Monday. I called the lady that answered was so nice and professional. She took all my information over the phone, so once I arrived, I was able to see the doctor right away. Before I met the doctor, the nurse was so understanding and kind. Doctor Aguoru was extremely professional, quick very knowledgeable. He took the time to explain what was wrong and how we can correct it.If I ever need an Urgent care again, Sunrise will be the first place I call.
Review №9
2022-05-10Receptionist is rude, not sure how she’s still employed there. On the other hand, doctors and nurses are very sweet.
Review №10
2021-09-07Highly recommend this urgent care. The staff is friendly and attentive. Appointments are obtainable and both Drs are great. Dr. Aguoru is great with kids and made my anxious toddler feel at ease when getting covid testing which we were unable to do at our peds office. Results were quick and you don’t have to wait long.