Taco Bueno in Kilgore
Categories
Location on the map
Kilgore, Gregg County, Texas, US
Service options
Highlights
Popular for
Accessibility
Offerings
Dining options
Amenities
Atmosphere
Crowd
Payments
Site: http://www.tacobueno.com/
- Monday:10:30AM–9PM
- Tuesday:10:30AM–9PM
- Wednesday:10:30AM–9PM
- Thursday:10:30AM–9PM
- Friday:10:30AM–9PM
- Saturday:10:30AM–9PM
- Sunday:10:30AM–9PM
Taco Bueno in other cities:
Ate lunch here the other day and it wasnt bad. I ate all my food. But honestly I feel like what you get and for the price of it..its pretty mediocre. And I know you cant expect a ton from somewhere like here..but I mean I would of rather gone to Taco Bell honestly and spent half of what I did for more food. For somewhere that boasts the best tex-mex on their cups and blah blah ect.. definitely not. I just hadnt been here in like 5 years and ended up choosing it purely based off where I was during my lunch. Wont be back probably ever again as there are better options. But like I said earlier, I didnt expect it to wow me, but I also didnt expect to pay so much for a plate and it just be so lackluster
I eat here pretty often and its usually good but tonight I was very disappointed. I wanted to order the brisket tacos, which was clearly advertised by the robot voice on the speaker, and was told that they did not the serve the item by the lady taking my order. Im confused why you would offer an item that I cant actually purchase. Needless to say, I probably will not be back to this location any time soon.
Waited in the drive through for 5 minutes before we got up to the window. Waited at the window 15 minutes before they even took our money. They let our drinks sit there for 15 minutes instead of giving them to us. Employee was nice but never apologized for the long wait.
Its literally like they dont even care anymore. I get that its hard to find workers, but the windows are always gross looking, the outside looks unkempt on general, it takes forever to get an order, and the drive thru person may or may not acknowledge you when you pull up to the window.
Awful every single time. Takes 20 plus minutes to get through the drive thru. I would blame the employees... But that falls on the manager. So maybe a new manager is needed. Food always seem old like its from a day before. Workers attitudes are bad. Just all around awful. Only reason people eat there is bc in this small town we dont have many options and feel forced too. Regional manager or someone needs to get this place into shape and stop being lazy.
Went to this taco bueno lastnight about 7 took 20 min to get to the speaker to order. I place my order she reads it back wrong so I correct her abd she gets an attitude and tells me thats what she said. I would not have corrected it if she had said it right . so it takes another 10 15 min to get to the window. At this point im already irritated by the attitude so I get to the window and all I have is a 100 $ bill and I was told they could not break it.. No sign saying nothing over 20 posted anywhere I stated with a line like this your cant break a 100. She slams the window and gets the manager and he comes over with an attitude and said they wont break it. So being peturbed I said ill go elsewhere and drove off.
Never had crunchy refried beans so much so that I could not chew them. The sauce bar was not even stocked with any sauce very dissatisfying. Tamales were cold. Rice was overcooked or something because it wasnt eatable. We tried to talk to someone but after waiting at the counter for few minutes we left cause the employees were not paying attention to the counter. The lemonade was the only thing I liked and even then you had to pay for a refill.
Went last night, they were out of salsa, tonight I literally sat in the drive thru for over 15 minutes waiting after ordering with only 1 car ahead of me. I asked for a lot of salsa, they gave me 2, and I tried to ask for more, but they did not come back to the window for 5 more minutes while I tried signaling them, so I went inside and got my own. When I was inside, the employees were discussing shutting down because they were running out of meat. The girl at the window was friendly, not sure if management is bad or what the problem is, but I go here often and it has gotten really bad.
Always been pleased with the service and food at the Kilgore bueno, until today. The manager ?? Looked at me like I was an inconvenience, finally asked what I wanted gave her my order and waited a good 10 minutes for the food. The muchaco platter is supposed to come with guacamole and sour cream when I got the meal home the broken chip they use for guacamole and sour cream was laying on the rice empty. Just wasnt a good day to stop in.
I got the street taco platter and it was disgusting. This is my first time at the one in Kilgore and my last! This has to be the worst Taco Bueno in East Texas! The meat in my Carne Asada taco was not done meat was like rubber and the rice had an odd taste to it. I’m so disappointed I’m just hoping and praying I don’t get sick.
My brother just went and spent $40 on dinner. Got home & of course things were missing. Plus he ordered me 2 chicken quesadillas and I got some pieces of chicken on soft tortillas with nothing else!!!!Will be last time we go there. Not first experience which is shame on us but you always wanna give someone a chance....NEVER AGAIN
I dont understand why Taco Bueno isnt packed at all hours. The truth is that while Taco Bueno is fast food, the food is prepared daily and with care. No crazy sauces to mask the taste of substandard meat. The staff are super friendly. The restaurant stays clean. They have wifi. The parking lot is small and the drive through requires a truly awkward turn, then the soeaker/mic is super close to a very busy street, but they manage. Ive never been disappointed here other than the time they forgot to give me chips, which are hot and good.
The food is what one would expect from Bueno, however on this trip the woman working the window seems annoyed that she had to serve customers. I get that its a fast food Tex-Mex eatery and customer service is lacking at most fast food establishments these days, but a customer should never be made to feel as if they are an inconvenience.
I typically wouldnt leave a negative comment during such a pandemic. But for about 6 months this is the SLOWEST place to get food in the entire city. Literally. When someone wants Taco Bueno its almost a joke at this point because you know your waiting 20+ minutes. Taco Bell is a much higher grossing place of business and is right across the street and you will see cars waiting less that a minute to get their food. Can a regional manager or district manager get this local management team under control?
The food was good and fresh. food prep employees and gm behind the register all without hats or hair nets. gm in sleeveless blouse. lobby was filthy. few clean tables. food and dirty napkins etc all over the floor. glass windows obviously cleaned with dirty rag. wish i had taken photos. probably still could. that location is always filthy.
Horrible management and Very horrible customer service.. they messed my food up and I asked them to remake it and they told me I had to order a new one so after paying for 2 nachos when I get home the second one was stale.. went back the next time and was wanting my money back the manager was very rude... so I went back in there today I was trying to order my food he didn’t even acknowledge I was standing there so I told him what I wanted. But when other customers came in he was over eager to speak to them... I feel like that’s not right
If I could give negative stars I would. We pulled into drive through 3 cars in front of us empty parking lot. Waited in drive through for 36 minutes 20 of those after we ordered. We get to window I ask what the hold up and tell them how long we have been waiting and she rolled her eyes at me and closed the window. I then witness them laugh and fool around for another 10 minutes putting our 6 tacos and nachos in a bag. RIDICULOUS!! WORST CUSTOMER SERVICE EVER!!
Ordered a Build A Bowl and the rice was not cooked all the way, they added lettuce even though we ordered it without and they forgot to put on the guacamole.The beans were very congealed and did not look appetizing. The breading of the Muchaco was crusty and chewy. This is not how things normally are at a Taco Bueno.The workers were super nice so theres no complaints with them just the food...which unfortunately is the main reason you come here. Hope we just caught them on a bad day.
We dined in and all the men on staff there had no hairnets on there beirds and I told the cashier that the womens restroom was horrible!!! There is blood on the toilet and she just ignored what I said. We sat there for about 20 minutes thinking maybe she would clean it and she didnt. So I told her that I would be getting ahold of corporate and all she did was look at me with a blank stare. Food was also horrible. They need to get there act together!!!! Wont be going back.
I dont know what has happened to my beloved Bueno, but it sure has gone downhill. Food tastes old and the staff are a bunch of lifeless drones. Its just not the same Bueno that I used to work at many many years ago nor is it the same Bueno I have dined at over the years. Shame.Edit: down to 1 star. Jesus, these folks here just get even more and more rude. Only reason I come here is because the food is pretty good and its nostalgic for me (first ever employer). Bueno needs to get a handle on their people or something.
Used to love coming here since it is better than Taco Bell. Ate here for lunch today and it was so disgusting that I literally puked up the food halfway through my Bean Burrito and felt sick for a few hours afterwards. The beans tasted burnt, hard, and crusty. I will never eat here again!
Part of my order was missing that I paid extra for and then when I asked for it she looked at me like I was crazy. The plate was put in the bag wrong so when I got it it turned over and dumped everything sideways. 😣. I was so very unhappy with the lack of customer service.
Went to taco bueno in Kilgore tx on 1-24-18 made a big Togo order at first the employees seemed to handle it pretty well but as more customers started to place orders they tried to move faster in order to accommodate all there. Needless to say they failed and I was unaware that cheese was classified as a veggie I said no veggies and they gave me meat only
I’m here right now, and I was just served cold food. I ordered the street taco platter. The street tacos look old and they’re cold, tortilla and all. They’re also the size of a chicken nugget—meat, tortilla, and all. The rice tastes old and it was also cold. Beans are gross. They gave me an old, brown slice of lime. The pico de gallo in the condiments bar was old because the tomatoes were orange. This food was the grossest I’ve ever had.The restaurant was dirty and sticky everywhere.I will not be coming back here.
Ordered street tacos. The meat was like beef jerky, and the shells were so hard I could have chipped a tooth. I also ordered rice, it was old and hard as well. The only thing I feel that I got my moneys worth out of the $25 I spent, was my drink and the refried beans (which I hope there is no way of them being hard). The last two times of us visiting taco bueno , the quality of the food has been terrible. From these experiences, Its highly unlikely we will ever return. Feeling like I wasted my hard earned money, and I have to go to bed hungry after a long work day. I dont know about you, but I work hard for my money. Not to just waste it on an inferior product that is inedible.
First, cashier at the drive thru was terrific, friendly and courteous. Id hire him in a heartbeat! But, my old favorite, the Mexidips and chips, isnt what it used to be. Chips were broken, portion of guac was really small, and now they put the queso in a little plastic cup instead of in the tortilla bowl like the beans and guac. And, although I asked, they still forgot to include salsa. Its just not the same.
Im very disappointed, I used to love TBueno when I lived in Kilgore, but it seems this one has gone to hell. Stopped in to grab food while passing through town tonight. They got the half of the order we actually got wrong, & left out several other things. Tried to call the store, no answer. Maybe someone will see this & care, probably not. Dont waste your time or money.
Annoying customers with their phones on speakerphone. Employees more concerned with chatting amongst themselves than helping us when we walked in. Over the course of our meal, I saw three of them on their phones in plain view. Obviously, there was minimal management, if any.
The last several times that I have gone through the drive thru, they have asked me to pull up when no one was behind me and when I question it they tell me my food is ready. Why do I need to pull up when my food is ready? I went inside last month and the manager said she hadnt seen me in a while and I told her why. Today I went through and ordered three items and the girl took my money and told me to pull up, I said just give me my money back, she said your food is ready - then why do I need to pull up. Her answer was we pull everyone up. The manager was standing right there and questioned her about it - Why are you pulling her up when no one is behind her and she only has three items? The girl rolled her eyes and walked off. Now you can see why I dont come in as often as I used to. If Taco Bueno wants to run their business this way, that is up to them, but I dont have to spend my money there when Taco Bell is across the street.
Slow, the guy that you have working this morning is slow, and the lady is. Doing something else. I looked forward and the lady was saying that they had to get some hash brown. The lady gave me a cup. The other guy works here is better. I will have to do business else where, bad service at 9 am here and no ones here
Food and service has gone way down hill. Not the taco bueno it used to be at all. Food is old and nasty. And even if you only order a coke. You are asked to pull over and park and wait for them to bring it out to you. Everytime I go to taco bueno. No one is in line behind me and I’m still asked to pull up because they are so slow, and once they open drive thru window to take your money. They are being time. So they make you pull up so it isn’t documented on how long it ACTUALLY took to get your food. And since you’ve pulled away from the window. You can rest assured that they always leave something out of your sack. I’m not sure who in running the taco bueno. But your Kilgore store needs some coporate management in there ASAP!
We had a horrible experience using online ordering. It took almost 45 minutes to get our order, that had already been placed and paid for. The employees were extremely rude and disrespectful. The order was ultimately incorrect. There were six employees behind the counter and all were not helpful.
Girls that work today were awesome they were on their toes and took care of businessI had a group of people with a specially a lot of children they were hungry or than what I thought but the girls were right there didnt take long to get the food out to them and got them all full thanks to the staff
Total reviews rating 3.6
199 Reviews for Taco Bueno 2023:
Review №1
2022-06-05Horrible wait times for a fast food restaurant. Waited in the drive thru for 20 mins for 5 party tacos and a combo burrito. The tacos were SOOOO greasy that it leaked thru the wrapper onto everything. Asked for one of EACH of the salsas (theres like 7 different flavors on the menu board) and I got 2 of the regular plain salsas. (Half full at that.) The food had no flavor including the pico and the salsas. You could tell nothing was fresh made as advertised. Just a waste of money, might as well go to Taco Bell!
Review №2
2022-07-10Definitely not a good experience after loving this place and missing having our local one. Did wasnt good, worker couldnt pay attention and we repeated our order several times and the restaurant itself was really hot
Review №3
2020-02-10Waited in the drive thru for over 30 mins. and the food wasnt even good. I figured I was going to get hot, fresh food for the amount of time I was waiting. The salsa tasted like water with tomatoes and the muchaco tasted like it had been sitting for a while. Super disappointed. I used to love going here and the food was amazing. Really miss the steak quesadilla, too. Will not be going back anytime soon.
Review №4
2022-02-19This is absolutely the worst taco Bueno I’ve ever had! The restrooms are disgusting. The manager took my order and was very rude! She walks up and never said a word and acted like she was gonna take my order without typing it into the system as I was ordering, so I start telling her my order and get halfway through it and she stops me and the gets on register and makes me repeat everything I just said like two more times!! 🙄 Food comes out and I go to the condiments table and what do you know it’s all mixed together and disgusting!!! Hopefully the owner Of Kilgore Taco Bueno reads this because your business has to be suffering financially due to the lack of incompetence and laziness of your management team! I would say third her and her boss at the least maybe even higher!!! Food, service, cleanliness everything about that place is terrible DONT GO THERE
Review №5
2022-03-21Use to be a great place. It is run down and needs updating. The workers dont seem to care about customer service. The food doesnt taste as good as it once did. Disappointed.
Review №6
2022-04-04Asked for them to keep everything separated because I was traveling 5 hours away. They did a wonderful job helping me to get things home to my family and us to have a very nostalgic dinner! 💜
Review №7
2021-05-12Horrible. I went through there about 9:30 p.m. I got a crunchy chicken potato burrito...idk what they put on it. But it wasnt the chicken it was supposed to be*Always open your burritos
Review №8
2021-12-20Would give them zero stars if possible. Ordered 16 party tacos and got 16 barely filled hard tacos. Cant believe they were okay with selling these. I have pictures of the hard shell with a tiny bit of meat they sold us😔😡
Review №9
2022-03-30Tacos were kinda on the light side. Not much inside the taco but still tasty. Took longer than usual in the drive through
Review №10
2022-01-24Very average. Food was a reflection of the service received; completely average. Good place to go to just fill a need.