Wheelchair-accessible car park
Yes
Terminix in Abilene
Categories
Location on the map
Abilene, Taylor County, Texas, US
Accessibility
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 325-486-3401
Site: https://www.terminix.com/extermi...
Site: https://www.terminix.com/extermi...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Terminix in other cities:
Comments (44)
Warning Update...they lied nothing changed. Undependable and non responsive. They are quick to take your money and will NOT come out for actual service. We paid $1380.30 for the attic rodent service which they only came out 3 times in a whole year...and that was like pulling teeth to get them out. A better company would have a schedule to come out especially at that price tag.AFTER I GAVE THEM THAT AWESOME REVIEW BELOW...they still didnt do theyre part. I called 3 times to try and schedule a time for them to come out and they never responded. I even called the manager directly from the calling card he gave us and no response. I called the local office to see if he still worked there and if the number was correct, to my surprise they said yes he works there still and that is the correct number. They relayed me to his number which him did not to pickup or even call back. I am so fed up with them!NOW I WOULD ALMOST UNDERSTAND IF I WAS A PROBLEM CUSTOMER...BUT I AM NOT. I was so hopeful and right away gave a good review believeing things have changed because they said it has...and this is how they treat me. They didnt have to do much to please me. They could of just come out on a regular schedule and not done much more than that and I would of been happy not knowing any better. What did I have to compare.I requested a refund. They said they would pass it through corporate and call back in two days...which no surprise they didnt. WHAT A HORRIBLE COMPANY! I tried to call corporate but cant actually get of hold of them. It automatically reroutes your call to your local office. I even tried to trick the automative system but putting Tennessee area code (where supposedly theyre headquarters is) but even still it is another franchise office who in turn would reroute you to your local office. Vicious cycle while the rodents in the attic keep multiplying. What a waste of money!!! DEFINITELY WOULD NOT RECOMMEND TERMINIX!!!!I called out Truly Nolen Pest Control they pulled out two traps of decomposed rodents. Their rodent service was only $433 (less than a third of Terminix price). On top of that they not only clear the traps, they wiremeshed the all the openings (which makes alot of sense). They told us Terminix layed the traps wrong and didnt have any baits on their traps. They have been coming out 2xs a week for 2 weeks. But because the rodents are avoiding the traps they rescheduled it 1x for 4 weeksOrginal Review: Making a comeback!!! Very impressed with our recent service. Abilene Terminix has received new management and really making a clear effort at restoring customer faith in their quality. Was disappointed with our attic rodent service. There was some sort of confusion and/or hesitatation about coming our for our services. But the manager himself made a point to come out and provide the service. He reassured us things would be better. He has revamped the crew and holding his employees to the hightest standards. I am so happy to see new management.
I was scheduled for service June 7 2019, was notified of a double booking for my time slot and was asked to reschedule which was fine. On the day of the rescheduled appointment they were a no call no show. I will never use nor recommend Terminex to anyone!
WARNING CONTACT TRAP...if they dont hold up their end (like with me) they cant be sued. Yup, look in the middle of their long contact. Call all you want they could just put you on perpetual hold and just not answer. Cant ever get hold of corporate...no matter what they tell you...you really never can. It is automatically going to route you back to your local branch. Even if you put in another area code your would just get another branch. Took them to small calims but the contract is iron clad...CANT SUE! See PICTURE submitted of contact highlighting PAGE 7 ARTICLE 12. Long contract...sure sign you shouldnt sign!!!
Very professional and friendly.
I have a contract with them and have not had a serious issue. I will admit that they are lacking in the call backs and emails when requested. I stopped by their office on Marshal St. around 8 am and spoke to them directly. I would recommend their services, they have been much better to me than other pest controllers were. David B. is definitely a great technician and friendly person to have providing service.
Truthfully, I dont even want to give you ONE star! But I will because the gentleman who came out to assess my problem was very nice. However, as nice as he was, I was so confused by the time he finished with me, I had ended up signing a 1 year contract which was NOT my intention!! All I want is the critters out of my attic.Then, the phone maze you have to go through is a NIGHTMARE!! When I expressed my opinion to the young lady on the phone and told her I WAS NOT trying to get a termite inspection, she said that is how they had my desired service listed. How would I know that? She said thats just the way it is.One of the services I was supposed to get with the exclusion was for the weather stripping on my garage door to be filled in. This was not done on the first trip. Ive been calling in to get someone back out & am always told someone will call me to schedule an appt. I called AGAIN today and was told someone will call me by the end of tomorrow! I was also told that last Friday, and today is Wednesday! If youre shorthanded, hire more people!I will NOT continue to use your services and I will NOT recommend you to anyone!!
Signed up for subscription had a scheduled appointment. Same day the branch scheduler called and said that noone can come out till 4 August. If they lie to customers from the start I dont trust their service.
Amber has been great to help where needed. We live in the country and are very pleased with her customer service. I text her and she sets up a appointment to assist. She is like texting a friend.
Terminix deserves no stars from me. I called yesterday and had an appointment scheduled between 10-12, no one showed up. When 12:00 came around I called back, the inspector called and says he’s not supposed to be available today. I called the main line back and the only solution they had was to send someone out at a later time. This is not acceptable we had an appointment. Thanks Terminix for having us waste our Saturday waiting on you to not show up. 😡
Once you make a mistake on the web site payment method you are doomed, you cannot cancel,. Why you are doomed they withdraw the payment anytime they feel like it. My payment due on march 2018, they withdraw the money from checking account on 01/09/2018 $353 out of a checking account is a big chunk with out any warning. They Promised to change the method of payment and refund the money , so far nothing happened.
We had gotten a deal during summer which total was 216$ scheduled for service, Tech was 1hr late only, spent about 20mins thought my front, back and inside. No explanation. I called they set other appobut no call no show. Stoll hsve to get my full service. I will not be referring Terminix to anyone. I still got fleas and spiders. Service sux out in West Texas, San Antonio service even though bigger town is a whole lot better.
The Departments need to work together better because the people scheduling and the management and the technician were not in communication with each other the technician did a great job still waiting on a follow-up
Not sure why everyone else had problems. My guy that came was David B. And he was awesome and very polite. I even called corp. & told them how nice and helpful he was. I was going to put 5 stars but everyone else scared me haha
Zeke was very helpful and knew exactly where the problem were and how to fix it! Thank you zeke you’re a great man for the job! God bless you!
Very negative experience! Will never recommend the service. Was told they would call within 24 hours to schedule a follow-up 3 times and once was sent an email when they were come in and did not even show. The other 2 times just never called..I call 1800 3 more times to finally get a response and still did not get the service I wanted just excuses! Cancelled my plan! Stay away!!!
Like most reviews on here, they started out well, but after a few months it like you do not exist. I call, and I am on hold for 40 minutes, they show up when they want, half the time you do not even know if they did the work. I would have given no stars if I could.
Arturo went above and beyond and helped me to identify a particular problem.
Very helpful very nice people and they do what you ask and seem to be congrra tcerned
National company that people pay to do services. When you could be callin a locally-owned company such as bug blasters or pest patrol why pay a National company to come when you could support your locally-owned companys
Professional, courteous and very thorough. I like that I can text with the technician in regards to appointment times etc... thank you!
Never showed up when they were supposed to or they would say they were here and charge me but my cameras never showed them here.
Very expensive but friendly and helpful.
Service personnel are very friendly and helpful in treating for the many different pests in Central Texas.
Some years ago, we had some damage and Mike, general manager, went above and beyond the guarantee to help get repairs done.
Seems cant get away from crawly creepers but with Terminix guarantee and use you can.
Was too expenvice and to slow to return
Good
Excellent service. Especially our technician Daniel
Terrible service never responded to what was supposed to be an urgent call from local manager
Great service and friendly technicians
Always professional quick and kind.
Zero stars should be an option.
Pretty good
Quarterly extermination and its great!
Total reviews rating 4.2
44 Reviews for Terminix 2023:
Review №1
2022-07-13If I could give zero stars I would. It’s been an absolute nightmare dealing with Terminix. I’ve called 12 times in the past 2 months trying to get someone out here. I hit the button for commercial yet I’m always transferred to residential. So its always a transfer round and round before I can actually speak with someone. Then the reps are never helpful always putting me on hold as if they don’t know a thing! They give me wrong information tell me they will call me back and never do. I have requested a call from a supervisor and never heard a word. On your website I have sent a message requesting a supervisor call me back and never heard a word. Today I call again transferred round and round just to speak with a hateful unprofessional rep who claims she couldn’t find our business account even though you guys have been here many times in the past. At this point I am requesting we find another pest control. Absolutely ridiculous service
Review №2
2022-08-10We live in the country next to a lake. Every day the mosquitos would overtake our yard and we could not enjoy our pool or beautiful yard. We tried to do it on our own and use other services. Finally, my 82 year old mother called Terminex.We now enjoy the pool, friends, and BBQs without pests. Our guy went beyond the basic service and took out the fire ants and wasps that had hijacked our chimney.The service has not bothered out feral cats or the bees that reside in our flower garden. I love seeing my moms face as she enjoys visiting with her friends. I recommend Terminex. Kerry Walker is the best.
Review №3
2022-07-23Called them to check for termites and protect my home. they are doing a great job. Same with other pest. Kept me informed on everything. I bring in fire wood that could contain termites and my neighbor has a rat problem seen a few at my house. Terminix has taken care of me and my home. Great bunch of people. Thank you Terminix
Review №4
2022-06-18Kerry was very professional and extremely thorough, and had some helpful hints at the end of his service. He did a great job!
Review №5
2022-07-07I was not home, but the job was completed.
Review №6
2022-04-21The first year of our contract we got fast service. This year when it came time for our yearly inspection and replacement of a bait station, no one ever called to confirm the definite day (they were supposed to set up a time within a 6 day time frame) I called back and told them no one called and terminix set up a confirmed second apt. No one called OR showed up either day, the Tues or Wed I stayed home for them, supposedly between 10-12. I FINALLY got an inspector out and he said he couldnt replace the bait trap that I had originally called for to be replaced so I had to set up ANOTHER apt. for another tech to come out, then HE wasnt aware that he was also supposed to replace the bait station AND treat the inside of the house. This was over a 6 week period. I was told they are busy. I understand that, but dont set up apts then never call or show up. MY time is important too and I sat around several different days waiting on techs that never showed up. We also need local contact numbers and not a general 800 number because you can NEVER get thru to a live agent. When the tech finally did show up they were very thorough, courteous, friendly and efficient. Its just the scheduling center that needs improvement.
Review №7
2020-05-20Since I have been a customer with Terminix their representative has consistently shown a great deal of respect, professionalism, and knowledge concerning the products being used, why he uses them, and how they are effective. This Terminix office is highly efficient through the use of e-mail and phone contact. When an appointment is set, the representative has always been punctual to the minute with a good attitude and energized. I highly recommend Terminix to satisfy any concerns one might have within and around your home.
Review №8
2020-09-01I work out of town and i needed a trustworthy team to service my in-laws residence. Knowing this there was a clear chioce.TERMINIX. I was kept informed through the entire process and i was half way across the country. They were professional and thorough but also friendly. Best choice for any home or business
Review №9
2020-03-03Ok if I could give you a minus 5 stars I would I cancelled my services they came out when I wasnt home left some sticky note saying she only sprayed outside but would call to be able to get inside. Hello you should have called before you so called sprayed the outside of a home that was already cancelled. Thats nothing we have been fighting every since January to get our money back that they took for the service that was cancelled from the beginning had the technician called to ask us before she enter our yard we have a small dog that could have been very bad for her to spray a yard with animals so sorry no recommends for anyone from me to Terminix go somewhere that has a better moral services.
Review №10
2020-08-03I paid my renewal fee for my yearly termite service a month ago. This company has scheduled two appointments and were a NO SHOW for both. I have called the 1-800 number to try and get help and they still just give me the run around. I would never recommend this company. They have no problem taking the money out of my bank account, but cant seem to keep an appointment or even return a phone call. My next step will be filing a report for theft of service with the authorities or a law suit to get my money back. Horrible experience!Located in Abilene,TX