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The Edge in Lubbock

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Phone: +1 806-310-2399
Site: http://edgelubbock.com/
Opening hours
  • Monday:8:30AM–5:30PM
  • Tuesday:8:30AM–5:30PM
  • Wednesday:8:30AM–5:30PM
  • Thursday:8:30AM–5:30PM
  • Friday:8:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 3.3

56 Reviews for The Edge 2023:

Review №1

2021-12-12

Welcome to The EdgeIf you had asked me a year ago to write a review, it would have been an easy 5/5. Sadly, the new owners got rid of the old management and staff, and they hired a completely new group.I waited several months to write a review because I know it can take a while to learn the ropes. The most recent reviews with high likes are accurate. Any review beyond about 8-9 months ago was about the old management and is now meaningless.The new group is either highly incompetent, lazy, or completely indifferent to what goes on here(probably a mixture). The property is in a constant state of decay and neglect as shown in the pictures. For example, that urinal has looked like that for over 8 months, and the whole bathroom (and beyond) reeks of urine. Furthermore, half of the machines in the gym are out of order/broken (a pretty usual occurrence).These are locations that people on a tour of The Edge could easily see and smell. More importantly, this is what paying residents have to see on a daily basis. The Edge does not care.

Review №2

2021-08-25

I lived here for a few years and enjoyed it. I still currently live here. However, the management over the past few months has been horrendous. When I go to the leasing office to pick up a package, the woman at the front desk is rude and doesnt acknowledge residents, who then have to search through piles of packages to find their package.In addition, the place has become a dump. There arent enough dumpsters on the property, which is especially evident during high traffic move in and move out times. Trash has been overflowing from the dumpsters below for WEEKS. The city of Lubbock will only dispose of whats in the dumpsters, and the staff at The Edge has allowed the trash next to the dumpsters to sit there for WEEKS. In the mail room, the trash is overflowing and is all over the ground, to where people have trouble reaching their mailboxes.Im thoroughly disappointed because I adore my apartment unit itself, but the community pride is lacking. I was embarrassed when my parents visited a few weeks ago and the first thing they asked me was why the sidewalk was filled with trash. Its only getting worse...

Review №3

2022-07-15

Absolute scam. They offered a free month of rent and a month pro-rated and only gave us the pro-rated rent.The sinks handle would come off in the kitchen, the sinks in the bathrooms were corroded and would spew water. We submitted maintenance request and were not responded to until a month later in which they fixed nothing.The dryer has NEVER worked even after multiple maintenance requests. The apartment itself was actually a nice environment but the rent was INSANE. They charged $500 of utilities even when we werent there for a whole month, unplugged everything, and turned off A/C.(They threw together 3 months worth of utilities into one but still was $100+ in utilities a month somehow)The actual property is gross. The pool was always dirty and green, the gym(which is small) had machines that didnt work, and water fountains that have not functioned as long as I have lived there.They had zero security for packages. Just walk in and pick up any package if you want to.There are plenty of photos on here that speak for themselves. I wouldve been down to resign honestly, but all the stuff you have to go through is worth probably half of the asking price.

Review №4

2022-01-06

We have lived here for two years and the previous property manager was amazing but the property was sold and the new management is horrible. Dead birds all over the grounds, pool is always dirty, maintenance takes forever, and horrible customer service. Unless youre a college student who doesnt care about quality do not live here.Edit: the private matter they mention is still being dealt with and has nothing to do with the claims made above which align with a number of others reviews on here. The issues with how this property is managed and maintained are clearly outlined throughout these review comments and point to larger issues that cannot be dealt with on a personal basis.

Review №5

2022-03-24

I’ll start off by saying I’m a medical student and moved into this complex at the beginning of my med school career due to the convenient location right across the street from the hospital. When I first came here, The Edge was owned by a different management company and was advertised as being a “professionals only” living complex. However, during my first year here, Student Quarters took over and from my understanding, it’s just another mass student-living company based in another state that charges overly high prices and doesn’t care about the quality-of-service tenants receive. Since the takeover, The Edge has been a total dumpster fire. The new management team has shown to be less than accommodating, rude, and disorganized at the very least. To avoid going on a complete rampage, I’ll just list a couple of my bad experiences since *the new management* took over:My unit was filthy when I moved in. I knew the person who was in my unit before me, and he had vacated a few months before I moved in, yet the unit was not properly cleaned. In fact, The Edge asked me to wait a whole extra week to move in because it wasn’t ready, yet the unit had been empty for a while. I spent the day before I moved in just cleaning the place myself.Not pet friendly – they charge $500 in deposits/refundable fees along with $25/month on pet rent (fairly normal), yet the waste bins are always OVERFLOWING with dog business, and the waste bags are never ever stocked. To manage dog-related issues at the complex, management shoots blind and accusatory, aggressive emails to individual tenants about animal “noise complaints” or “not picking up after your pet” and threaten to vacate animals or impose $250 fines based on no evidence.Safety of the complex has been an issue as well. I’ve only lived here for (almost) two years, and my car has been broken into TWICE (yes, I always lock my car). Both times, the gates at the complex were not shut and the gates around the complex are often broken for months at a time. In addition, my first year here I witnessed a gunshot murder in broad daylight from my living room window. Management will try to tell you this didn’t happen, but it most definitely did. Safety is most definitely an issue here, and on top of having broken gates, The Edge for some reason found it appropriate to increase rent by nearly 5%-10% next year.I noticed management is active in replying to these reviews and so I’ll mention that I did renew my lease here, but purely because it would cost me a lot of time and money that I don’t have to get out of the complex. The caveat is, I renewed after receiving notice of a promotion of one month’s rent free if we renew (SEE PICTURE BELOW), only to be told it didn’t actually apply to me, so this is yet another issue I am currently going to take up with upper management.My goal in posting this review is to help future students like myself who may not know a lot about the area and to make them aware of the situation at The Edge. I don’t recommend living here to anyone, and I will talk with any classmates I know and my school to stop promoting this place to medical students especially. Do yourself a favor and pay cheaper rent, have nicer/more responsive management, and a safer environment at any other complex.

Review №6

2022-03-26

Moved out of here about 4 months ago. Property went downhill after the new management took over just like all the previous reviews said. Lady at the front office literally looks like she hates her life and acted like grabbing your package you were picking up was a huge inconvenience for her. They also still required masks to enter the office when I left in December lol..

Review №7

2022-03-28

Writing for anonymous significant-other resident:“Constantly misplacing my packages, heater/ac doesn’t work, dryer barely works, and we go without hot water for days at a time. Not to mention the stupid game they play with the front gates.”As a visiting significant-other I can confirm all of the above is true. Also, as a visitor, it is a tremendous hassle to get I to the apartment gate using the code given to the tenant. The code box seems to be faulty. My significant other, on several occasions, has had to walk out of their apartment to come open the gate manually. This is a major inconvenience as sometimes they’ll have to come all the way to the gate in the middle of the night or during a snowstorm in the winter. Lease renewal process is also disorganized as other tenants have reviewed previously.Management, Do better.

Review №8

2021-09-01

I have been living in the Edge for more than a year, and unfortunately, things have been getting much worse. Initially when I moved last year, I liked the place but for some reason the new management are careless as I am in a 3rd world country. First, I changed my apartment in July and when I moved it was so dirty. They didnt even bother themselves to clean it although they increased the rent. The maintenance requests are taking longer even more than a month. Previously it took one to two days. The hallways are always dirty. The front desk lady is mean. We dont receive notice for package collection as before. The trash dumpster are always full with garbage and flood to outside. If you live in the 1st floor, insects will get into your apartment and the management team are careless about it, not proactive. So you have to request cleaning the hallway your own every time and took for ever. They always say they are short of stuff although they increased the money for this. The head of the management are not proactive towards these things, and I dont know why the owners are so laid back about that. Of course the reputation of the Edge is getting much worse, so overrated and dont let them scam you. Please check the reviews after May when things started getting worse with no prospect for improvement. I decided to write this review after I lost hope.

Review №9

2021-09-16

I was extremely excited moving here. I was pretty cool with it. That was until I moved into my apartment. There were dark stains on the carpet, the apartment had not been cleaned before having moved in. There are food and grease stains from the previous owners that lived here prior before me and were not painted. I had to personally clean the entire apartment and will be buying my own paint to fix the touch ups that the maintenance team FAILED to fix before I had arrived and told them exactly where to touch up areas.The air filter in my apartment was not even changed out before moving in, the fans were not cleaned. Absolutely filthy. I especially dislike the front desk people who work there. Extremely disrespectful, bad attitude 24/7, and needs an attitude fix. I will not be referring anyone to live here and will be moving out once my lease is over. As a person who owns townhouses and homes, this is extremely upsetting and embarrassing.

Review №10

2021-06-17

Ive lived at The Edge as a medical student for 4 years and plan to live there for another 4 during residency! The staff is so helpful and courteous. Maintenance requests are fulfilled within 24 hours. Gated community with limited access to each building, so I feel very safe!!!

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