Kerbside pickup
Yes
The Home Depot in Dallas
Categories
Location on the map
Dallas, Dallas County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 972-709-3063
Site: https://www.homedepot.com/l/West...
Site: https://www.homedepot.com/l/West...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
Never order anything online and have it delivered to this store. If you actually want it by the date the online system provides. They never have enough man power to unload trucks in order to get your important items needed for projects. Ordered a $3000.00 tool on February 24th, and still not in hand. They state we have the truck load here, but cant unload them we are backed up.
Poor customer service called to to see about a tool the air head girl that answers the phone kept asking me to repeat myself I know I was speaking clearly. Then after giving her the modle number she still asked for what it was if she she put in the model # she would have know shortly after that she threw me back into que and the home depot thing started all over again of she doesnt want to do her job then why even work there. She need better training in costumer service cause her attitude and answers the phone aint it. When I was working at lowes thats not how we treated our costumer. I had to call a different home depot what a big difference then this place. I called back the 2 time no once bother to answer.
Friendly employees and very helpful. Love the self check out with no waiting...of course it was the last hour of the day. 😉
Its about 7:40pm on 2/5 and this employee has been sitting on this ladder, watching her phone unless a customer was in view, for at least 20 minutes. How about lowering labor cost by only keeping productive employees?
I purchased a new lawn mower. Only used it for 4 months. It would not start in the Spring, was still undwe warranty, took it back to Home Depo bad service wanted to charge me extra $32 & ship mower to Atlanta GA & no timeframe(over 2 months) or guarantee it would be repaired. A yard machine I will NEVER shop there again!!!!
Went in to exchange some project material. Female Manager (I assume in her 50s) accosted me for my familys service animal and threatened to call Dallas PD. Ive had NOTHING but positive experiences with home depot in regards to my canine companion until I went to this south Dallas location. For clarity my 7 yo female Labrador is NOT at all vicious. Electrical tool selection was also slim to none compared to the rest of the metroplex in my experience.
Good lumber selection, MDf, building materials and tool rental. The parking layout lot always feels crowded.
That what I wanted but this Home Depot is like opposite the other Home Depots the woods on the other side opposite side like I did like that side walk through this is the place and its a big place
Usually shop at this store, but after tonights service, I think that will change. Waited in appliance section for over 20 minutes waiting for help. Had someone paged to assist twice as well as my wife calling the store. No help in site. Finally went to the front of the store and asked for store manager. He shows up and low and behold, who show up but the sales associate (who should have been in her section all along). Wanted to purchase a freezer that was on the top shelf. 20 minutes after the sales associate shows up, I we still dont have a freezer on a cart. So much for the good Christmas spirit I was in.
The employees DONT mind helping you. IM DISABLE I stop a lady employee outside ASK HER 2 make ME A key & SHE did no problem. I tried to give HER a 5 dollars SHE WOULDNT take it.
Excellent products at a reasonable price. The customer service is lacking. My dad and I had to go to the lady at the cash register for help.
I went to get a blower and there were parts missing....Just a waste of time....but the young lady with dreads and glasses at the customer service counter was very nice and helpful when I called
The customer service I received at this store was above and beyond. The young man thay helped me showed me where the plant I was looking for and then came to check to see if I found it and even help me pick the right one.
While I could see the product, it was locked up. It took 20 minutes to get someone who knew the lock combination.....all within 30 feet of the service desk.
Shawn in flooring is the MAN! I needed help with adjusting the width of 9 blinds and Shawn did an extraordinary job. I gave him my list of measurements and he went to work! Not only did he cut each blind perfectly he labeled each blind by room. The blinds are perfect and look great! You saved the day! Thank you so much for your professionalism and outstanding Customer service. I wished I could say that about the ladies in Customer service. It was a pleasure working with you. Thank you again and Good Luck with your career with Home Depot. Shagalia Roddy
Loading guys are to slow and take too much time and don’t put any effort to do their work This Home Depot needs to hire new workers that are ready to help clients and do their job right.
Had most of the items. I do have to say the shelves in electrical department were the worst I have seen.
Went into this location and the rep older jd was really helpful he cut a chain for me and helped with what drills were needed to install doorknobs after my aunts house got broken into for a welfare check thanks again Mr.JD
Friendly staff and the shelves were pretty stocked. I was impressed!
My extra store, found my rocking chairs for my porch, and my fire place entertainment center, I had to put them together, but it was so worth it, I love it.
The garden center had all dried plants. They clearly do not water.
Over charged me went to customer services for refund and it’s the slowest customer service I have ever experienced
I talk to workers about some items he sets me up front to get a price check and as the lady pulls it on the counter A guy came and pulled her from me and I couldnt get what I needed so that was better than $ 300.00 + Dollars O Well
Great experience my place too go to never been disappointed.
People are very helpful. The cashier took my bag of garden soil, very heavy, to my car.
Good service by the youngsters working hard helping to take out to Your truck Your supplies.. Right on 🕶🌴
Mario from the paint department was awesome, he was very straight forward. He corrected me on the paint I should be using, as well as a slight color change. My pregnant wife soon to be due love the new color. He saved me from going to the dog house! Thank you so much! Ive got more rooms to paint and Ill be back!
Both men and women bathrooms smell bad even when i was in the women bathroom i heard another women almost vomiting cuz of the smell
Always busy and full of people. People dont know how to park. Employees dont know anything about the product they sell!!!
Very polite people they help you in any way they can and I can answer your question nicely I like it
Hard to find aomeone to help that day, not sure if its like this all the time, but when I did find someone they provided me with the location of what I was looking for. Bout a faucet and it was expensive but really nice.
Worst Home Depot Ive been to. Theres about 40 employees wandering around, mostly talking to each other. No one knows where anything is, nor what Im talking about. I looked on the app to locate items, nothing is where it is supposed to be. Worst stocked, organized, and staffed. Tried to find felt pads for moving furniture, nope, tried to find a scraper for labels, nope. The employees will direct you all over but to no avail, they dont go with you or really try, just I know theres some on aisle 6, nope.
Service was not good at all. Couldnt get anyone to help fund what I needed. What should have taken me 5-10 minutes ended up taking me 40 because of no help.
I think they should let the people who are doing the cuts make the decision especially if its not too tedious or time consuming ! Based Upon this Factor; That Decisions are Based Upon Not Allowing A Customer too Stand in Line knowing, That they Could not Help you and let you stay in line and tell you that, when your time comes ! An, too Top It off ... They laughed: who are they you already know! WOW Thats Great Customer Service !
Excellence service. On top of there game.I would tell everyone about the great.service and how you can save money by shopping there.
This trip was great. The store manager at this location went over and beyond to take care of us. Our online order ended up not being in stock so he gave us a substitute and comped half of our cost. I didnt get his name but whoever was on duty today July 28 2021 at roughly 11:30am at the store on Wheatland Rd. Have dealt with a many a home depot stores and out of stock issues and have NEVER been taken care of the way we were today. Needless to say I/we will go back to that store again. And I will make sure to get his name and will update my review with his name in the next couple of days. Would definitely recommend this location.
Sad. No stock for blade for Mc leans edge
Besides the fact that I had to ask 3 times for help in the screws dept. On aisle 13.... waited 10 minutes the first 2 times, to no avail. The third guy who was hispanic finally helped me out immediately. But they have beautiful plants! :)
The staff were very helpful and polite to me
Its more ladies working at Home Depot and they seem to be doing a good job,I went to pickup my lawn mower today, no worries, no issues
Please make sure to hire people that actually want to help your customers
No problem no bad experience did self check out. Typical Home Depot.
I just love home depot they have everything for decor changes. From unique back splash to refrigerator.i needed some paint for my kitchen and i realized they didnt have it so they made it for me. The customer service was great and the color was perfect... For low cost on upgrades to your home this is a must stop.... You will mot be disappointed!
We came in and was completely lost,until the staff helped us with everything ,his name was Mario he completely helped us in all the right directions,was very clear,and turned my vist,to what would have been 2 hour turn into a 20 minute visit,honestly amazing customer service
Very hard to get any assistance even after holding on phone for 30 minutes. Had an associate by the name of Calia she was awesome stopped helped me and didnt work in the area. She is an asset and be gets 5 stars
All 5️⃣ of the stars are for Ariel not for the actual Home Depot itself they only got 3️⃣First and foremost I would like to say thank you to Ariel for all her help with our visit to the Home Depot on Wheatland Road she helped us from the time we came in at probably around noon until about 5:00 or 5:30 when she left unfortunately we were there till about 6:00 she is one of the hardest working employees up there she went above and beyond to make sure that we had everything that we needed even though we were very annoying especially the father-in-law thank you Ariel if you read this. But Id like to mention how theres a lot of employees there that did not lift a hand saw my father-in-law who is an elderly man struggling to load his vehicle with $2,000 worth of merchandise and not one time did they even try to help an actual customer reached out and and helped us which is pretty sad because there was a lot of young men there and that is part of their job. And I recommend not to go there and buy any type of floor tile where you have to actually have one of the employees theyre cut it for you off the roll the vinyl flooring because its utterly ridiculous that you have to stand there and wait hours for somebody to come cut you a 16-ft piece of vinyl for your floor that is like the second or third time that has happened last time it happened and paint department nobody comes to the counter numerous employees and you keep going to the front calling and not one person will come help you were talking about how he will wait I dont understand why that location has that issue but I hope that one day they get it fixed they Im not the only one whos actually complained about it but Ariel should be in a managerial position she really deserves it and God bless her for all that she did for us I mean attentive as can be the city of Dallas appreciates you Ariel and all the hard work that you put in and you do make a difference and peoples lives just by making a shopping trip little things like that mean the most your fellow coworkers can learn from you and that is the god honest truth all right well thats my review have a blessed day you guys.
I tried leaving a positive review on the survey but login came back as invalid.
My favorite Home Depot. Everyone is always so helpful!
They seem to always have what I need a pretty much like this location
My mom purchased a trimmer I was unable to get it to work properly took it back to Home Depo to fix or change it they were amazing the team at the customer service desk changed out the trimmer and even install it for me. Thank you. Amazing service above and beyond helping with a smile.
Great shopping experience and amazing support.
Tool rental employees and cleanliness was the BEST Ive ever seen! They were knowledgeable, helpful and friendly! Although they could USE MORE HELP, there were 2 guys doing the best they could to wait on a huge number of customers (who were trying to be patient) on a really busy Saturday!Even with this HANDICAP of being overloaded these 2 men were INCREDIBLY upbeat and helpful!PLEASE give them some HELP Home Depot!Good employees are hard to find! I wish Id have gotten their names.I cant say that about the rest of this store .
Great customer service. The staff helped me carry my things to my car without asking.
Lacking some products. Staff were nice.
This is one of the worst customer service experiences Ive ever had and seen. The employees seem to have pushing you on to another employee down to an art to avoid helping you. Home Depot used to make claims that experts work in each department of their stores I guess all the experts quit and moved on to Lowes.
Very poor service. Restroom stall was broken and running continuously, three employees were in there and did not even acknowledge it....
I needed to Revive my lawn after the winter so I came to Home Depot and got excellent deals on lawn fertilizer and pest control.
The worst Home Depot Ive ever been to. The staff is rude and unhelpful. The parking lot is full of trash and broken beer bottles and stuff. And there was people walking around the parking lot trying to bum money.
Terrible, poorly managed, poorly trained, lack of discipline and the opposite of customer focused. Lack of staffing is not an excuse for terrible or non-existent customer service when employees are standing around, laughing and being rude. Lost my business.
Couldnt find fittings that should always be instock
Home Depot where you can find anything you need friendly customers friendly cashiers especially the one with the pink hair shes beautiful too bad that shes way older than I am and Im 62
Been waiting for over 2 hours for a forklift drivers assistance even after everything has been paid for management brushed me off and walked away
Very nice people were you get your specific grade of paint.Very polite people
Customer Service is GREAT! STORE CLEAN!! Had EVERYTHING I NEEDED😃 AND DID I MENTION GREAT CUSTOMER SERVICE! THE PRICES WAS NOT THAT BAD REASONABLE! 👀
I swear every time I walk in there I feel like I can build a house and a matching she shed in the back however, Ill settle for some plants to put out in my garden.
Needed to buy a door but was told I one could help me because the guy from dept was at lunch asked 4 associates and they all said they cant help me. Sad that I had to go a few blocks down to Lowes
Bad service. No one ever came out to help with lifting big bags of potting soil i needed. Asked cashier outside. And she said she didnt know. Went to customer service desk. They called on intercom. No one showed up. Customers with back problems need help lifting items to purchase.
Its home depot. They have tools. We love tools. Lol
Had to get a new angle grinder, yes,, they have plenty to choose from. Bought new 20v dealt. And discs, and carbide saw blades, very well organized, and a lot to choose from.In and out in under 10min.
Customer Service at this location needs improvement. You have to constantly flag down someone to receive help although they are walking right past you. I also waited for 45 minutes on an aisle only to be told that the cutting machine for blinds was not working. Experience at the Lancaster, TX was completely different. Walked into the store without any lines and received immediate assistance with cutting blinds to the proper size.
Sunday afternoon around 3pm. I visited the Home and Garden section.Store was dirty.It was horrible the 3 employees were standing in a huddle laughing and talking with each.Any customer asking for assistance did not get it. The sheriff on duty was very pleasant.
It’s decent. Depending on the time you go, it’ll be packed and the parking can be horrible. I tried to park as far away from the entrance as possible to keep your car from being dinged. They have what your looking for most times. I know the last time I went, they were out of the house key that I needed and it was early in the morning.
Ordered online and never received any information about my order. When I called was promptly given my order info. Only problem they couldnt fill the order and never got text or email to tell me. Found out when I went to get the order😪
This going to no lanes open, and all self checkout has ruined my experiences at home depot. I waited today while the security guard was helping people because there werent enough actual home depot employees available. This place is fine when its not busy, but beware if you go at peak times.
On my 3rd try and location... I finally find a store with a working saw.I pull the 8 boards I need. The sales associate in the cutting area goes on to tell me he can only do 6 cuts (I get it). Instead of arguing about cuts and what he cant do I simply went to the Waxahachie location. At the Waxahachie location they were able to get it done in 6 cuts with the same 8 boards. Amazing what you can get done if you want to...
This is more to the online experience that I have been dealing with. First I ordered a freezer from this place that took over 5 months to get and when I did it had a nail drove thru the side of it so when I called them they said they would get me another but it would take a minimum of 10 days and up to a month so I told them they can keep it and give me my money back and it has been 9 days now still no refund so I will be doing something about that and the Monday I go back online ( not sure why) but I wanted to get some sod and they said it was in stock at the wheatland location so I drive over there I guess what NO SOD again this multi billion dollar company has no idea what they have in stock and are just lying to people to get them in the door. I will no longer step into a Home Depot again.
Researched what I wanted to buy on their website address of time and the sure stated they had 9 items in stock. When I arrived, they had 3 of them in stock and an additional one that had been opened with parts missing. Still bought the 3 complete units.
Even though Home Depot is a great place for DIY people, we still have questions. Unfortunately, few employees at thisHome Depot can do much more than read instructions when asked questions.
Always find what I need quickly and easily. And they are pretty busy there, but if youre a little patient ,when they do get to you theyll take you right to what youre looking for :-)
I prefer Home Depot to Lowes for my DIY projects. I only give it 4 stars this trip because of the low stock and limited choices for Rusteoleum products.
Very poor customer service. From management to floor employees. Nobody had information, nor was they trying to find or help with me purchasing a zero turn. Had to take my business elsewhere
Asked for directions on items to employees was informed not my department 🙄
Went to rent a paint sprayer. Everyone that I came in contact with in the tool center had a poor attitude and acted like they hated their job. They also put a new kid behind the counter before he was ready. When I got the paint sprayer home, I went to go use it and paint was spluttering all over my walls and floor. After fighting with the machine for a while and calling up to Home Depot twice for help and receiving none, I decided to clean it up and bring it back up there. Paint. Was. Everywhere. Once there, a manager came up and asked the new kid if he gave me the sprayer tip because it wouldn’t work correctly without it. He didn’t. That’s why my machine wasn’t working. So, I ended up being out a whole afternoon, $30 in paint and getting behind on my project. All because some kid did not give me the sprayer tip and I blame Home Depot management for putting him behind the counter by himself before he was ready.
This place is awful. Does anyone work on the floor?I literally just left out of store and I am writing my review in the parking lot. After walking around looking for someone for 10 minutes to ask about a specific product I went to the customer service desk only to be told they dont sell it even though the Home Depot website says they do. I didnt even say anything else because customer service is next to none these days and it was not even worth arguing about with clueless clerks. Never again will I even bother with this location, I didnt expect much from this location and it lived up to my expectations. Sad this type of service is so common on this side of town at most of the stores.
Definitely huge improvement over the past years. The management is definitely creating a positive work environment and customer service friendly culture. Keep it up!!
Ordered a dishwasher on line. Requested for Home Depot to install it through a contracted metro service. I had to pay $89 nonrefundable fee before installing. Ive been waiting over a month for someone to call me. I let the associate know at the store. All I get is an apology. Ill tell anyone not to buy appliances from here.
I sold a car in this parking lot and despite the guy trying to haggle on the price about 8 times, the power of home depot kept the price at 6,000. Definitely would recommend this parking lot, wouldnt recommend the guy buying it because he didnt have a drivers license and only had a texted picture of his ID. The money seems real, probably because we had this home depot on our side.
Horrible Customer Service yesterday 1/1/21 my husband and I went to The Home Depo to apply for a credit card when we arrived to customer service a lady assisted us asked my husband for his ID she typed the wrong address and wrong e mail address she ran my husband credit and she stated the system told her that he needed to obtain her service. She went to get a manager the manager was very unprofessional she walked away from her employee and went to go hide.her ccocoworker next to her
On my last visit, TJ made me a true believer in Home depot again. The interaction that Ive had with staff during my last couple of visits made me not want to shop there again but TJ, at the Desoto location, was super friendly and made shopping there more pleasant.
My wife and I will never go to this store again. Weve had two very unpleasant customer experiences with this store in a 2 month period.First one-We bought a refrigerator and had it delivered. The delivery men damaged our living room table. They hit our chandelier and kitchen table. They put three long scratches on our hallroom door, walls and crown molding columns at the hall entrance and the crown molding on the floor. They scratched the molding around the hall door.Second experience-I purchased $1400 of lumber and paid to have it delivered. I was told it would be delivered on the next Thursday between 6am and 8pm. I stayed home all day and it was never delivered. I called Thursday night and spoke with John. He said there was nothing they could do and to call at 6:00 Friday morning. I called and spoke with George. George said he would waive the delivery fee and schedule the material for within a two hour window. He said he would call me back with the day. George never called. I called at 4:00 and was told that George was still working on it. I was told he would call me. Again he never called. I called back at 7:10. I was told George was off. So he never did call me. I went to the store Saturday morning and spoke with John. He told me it was scheduled to be delivered. Had somebody called me, it would have saved frustration and time driving back up to the store on a Saturday morning. On Sunday I got concerned that the delivery fee didnt get waived, so I went back to the store after church and spoke to customer service. The Customer Service employee said the delivery fee had not been waived. I told the lady I wasnt surprised. She said she had to be notified of waiving the fee and she was not. I again said I was not surprised. She waived the fee and gave me a receipt. She said the lumber will be delivered on Tuesday. I was told before that it would be delivered on Monday not Tuesday.There is a Lowes two miles down the road. Its not hard to figure out which store we will go to in the future.I called Corporate Customer Service on that Friday after and related the two experiences. I called back today (Monday) to give the additional information on this fiasco. Just to find out that the customer service employee didnt document everything. The employee that i spoke with today showed absolutely no concern. To the point that I told him if this information is not needed then I wont waste his time or mine. I could tell he was not documenting anything I was sharing. It takes time to type and not ask me to hold up a minute.No customer should experience this.
Just like everybody else running low on inventory
Not a whole lot too speak on! I went too the store for a sale item & after finding it I paid for it & left! I went to purchase a fire extinguisher at an amazing price. So if youre in need of an extinguisher buy it now at home depot. 9.98
Use this home Depot all the time pass other home depots to get to this one
Came to this location looking for some light for outside of my house and Angel Maturino was amazing providing excellent knowledge about what I was looking for. He was friendly and courteous!! Definitely recommend looking for him when you need some help!!!
Placed order online, received a text message once my order was ready and was able to do curbside pick up. They put my merchandise in my truck. So safe!
Always taking advantage of the American consumer. Price on the shelf should be the same price at check out.
I sooooo wish I knew the name of the representative who answered the Curbside Pickup line and immediately brought out my order. She was courteous both over the phone and when she delivered my items to the car. She appeared to be Latina and in her 20s, wore a hat, and had long, dark, curly hair. You rock, Girl! Thank you!Also, my initial call after my arrival during the same visit ended unexpectedly when the associate who answered asked me to hold while she logged into the system. Prior to the hangup, the associate made pleasant conversation and even apologized for the brief delay. This made my having to call back a 2nd time a very small thing.Just before coming here, I went to a nearby clothing store to return an item and was treated very poorly. This visit renewed my spirits.To this location: Keep providing excellent service! It means so much!
Always great selections and stocked but had a little difficulty getting assistance but I did and got help loading heavy cart in my vehicle.
Shout out to homedepot.com. Went on looking for an android power bank and it showed me down to the aisle and bay number. Didnt see the weed eaters in my cart but glad to find the battery supply $4.88.. Orig $9.97
Came to purchase concrete but since its more then 20 bags i asked for help. Guys who drive the forklift are sitting down texting and just laughing away. The cashier is no help either. She accordingly called someone to help but have been waiting for more then 45 minutes and still nothing. Have complained with manager and still no movement. This place has the worst service ever.
Just love the store and the staff
Very courteous and professional. My mom and I received great customer service while shopping for paint.
Went to go buy a grill, no one to help to even ask for info. Looked around and someone was called 2 times. After waiting 20 mins. I just decided to leave. Horrible customer service. Never able to find someone that works in that area and no one ever comes after being called.
I spend a lot of time trying to find help in this store, an odd amount of time just to find things. I can hardly find anyone, but when I finally find someone in garden to help they’re having the time of their lives on the phone.. But hey, it’s not like she has a job to do.Update:They still don’t acknowledge customers in this store and the personal cell phone usage is at an all time high. How are you here to help customers but your phone is stuck to your ear the whole time? Beats me.
I like home depot and the cashiers, thats why its 3 stars. However I hate the customer service on the floor. All staff or most staff should be cross trained and knowledgeable about their department. In addition the friendliness can amp up a bit.
The entire reason this Home Depot gets 5 stars is because of The Asst. Manager Steve. Why? Because he cares for the people who come to shop in his store and does everything he can to help them. Steve thanks for seeing me.
Just like on the video and in the movie, you cant seem to find an employee when you need one, you have to go look down every isle to find one..... why not set up a call/ring box in each area to ring for assistance like you can do at CVS and walmart🤔
I was here with a co-worker looking for a dryer, the first employee helped with no problem. She realized she needed a electric dryer so the second employee was rude and standoffish. This stores lost went to Cedar Hill and they were more than happy to make the sale. 😁😁
It was all good I found what I was looking for
I have the same likes and dislikes with Home Depot that I have with Lowes. Their selection is good (better than Lowes) and their sale prices are good too ( but not as good as Lowes). The problem is, just like Lowes, they dont honor their veterans discount on sale items. A veteran discount should be honored regardless of sale prices because sale prices applies to everyone but a veterans discount applies to veterans for their sacrifices and service to our country.
This location has been here for years and for every year they hire lazier people. They stand around like theyre in line at the club. What work does anyone do here. I waited 20 minutes for a worker to help me after I asked 5 employees who were socializing to help with trees. I went back in and asked another group of workers for help and they called out to one of the employees I already asked. He had an attitude and didnt speak to us. After he tied the tree up he sent me way across to lumbar to have my tree tied down. He wanted me to drag the tree myself all the way there and I told him I wouldnt so did he have something to put it in and he wheeled a work pulley and said here and walked off. Fire Fernando! The checkout lady was nice because she discounted the item for the inconvenience however I wont be back. It was such an unpleasant experience.
Yes I actually had a young man up to his ears busy in pro services slow his roll + guide me to the correct aisle + Due to layout of aisles it was easy for me to find what I was looking for... Upon returning the next couple of days I found the shelves were well cleaned ( in dusty store thats not easy) + stocked...I appreciated that because it made it easy to identify -grab + get out... well to go get in a very long line due to 6ft guidelines.
Heard two employees talking about disenfecting wipes. One said he had done it twice so far and would do it again and have others help. They continued talking on how when the store gets a shipment they have been going to one of their friends who checks them out in 2 or 3 transactions and they have bought a case or more of wipes and they sell them from their trunks for 15 dollars each. Very disheartening. There are so many people struggling. One guy mentioned he pays a little to the cashier who helps and a head cashier to look the other way. The other stated what of we get caught. The other mentioned he had been walking out most shifts with stuff every time. My heart aches for people who so call work just to steal and take so many others down the same path.
We received excellent customer service from the young lady working in the appliances department (LXI5837). She was very helpful and knowledgeable, unlike two other young males also employed by Home Depot. These two were totally clueless and unwilling to seek answers, so I took one star off.We purchased a stove and a sink. Installation was performed by two different contractors. I took off an additional star because the CS girl at the front did not enter our order correctly originally. We had requested delivery and install, but she did delivery only for the sink. This delayed the install by two weeks once we realized the mistake. Also, the stove delivery date was changed without us being informed. After waiting all day for the stove, I called to find out the status. After three calls, I was told the delivery date had been changed.
I stopped by this store on Monday at 5:45 pm to buy some window blinds. There were a few customers in the area trying to find blinds, I looked for a store employee in the area, but no one was close by. When I got to the paint department, I asked a young man in that department for assistance. He stated to , Quote I do not work in that department and I don’t know what we they have in stock. He then just walked away.POOR CUSTOMER SERVICE.
Theo and Will were very nice and quite helpful. They went above and beyond in trying to help me find a particular faucet. Theo even called another store and asked them to put it on hold. Very good customer service!
Very busy location because of Covid. Lots of items for DIY home projects. Self service checkout is a plus when your shopping for a few items that do not require a sales professional.
Went to this location today and received poor customer service in multiple departments. Pulled into the contractor loading and was yelled at by an employee telling me I couldn’t park there so I moved my truck so he was able to drive the fork lift and still when I came out my truck was damaged. Needed assistance in lumber department where 2 men were very rude took at least 20 mins to get me the material down one of them even snatched the orange flag out of my 18month olds hand. Over heard the other say he should’ve said he was at lunch so he didn’t have to do it.In the automotive department I waited almost half an hour for someone to come get an item off the shelf. I was reassured twice she would be “right there” but SURPRISE, she never came. In less than 3 mins I was able navigate the store to find a ladder and get it myself, which is frowned upon but these Home Depot employees are so lazy they didn’t even notice or care.I recommend y’all do some retraining or cut your losses. Burning your budget for nothing.
If you need anything building materials wise, go to this Home Depot! Great staff! Great selection! Best of all, if its not in stock they may be able to deliver it to you the very next day! And, if you just need a truck, trailer, or any type of equipment for just a few hours, a few days, whatever, you can get it here as well. Excellent location!
Long line to the back of the store, and self check only line open. Same old usual lack of help looking for items and employees that appear not to want to help you.
Gone are days when nearly every employee had theirown specific specialty; painting, electronic, etc. Consider yourself lucky finding an employee who is either too busy or too lazyto help find a product you need or, to ask about a problem youre having. In all fairness though, most workers there have been courteous and at least try to be helpful. The biggest complaint is product pricing and placement. Id guess 25 percent of products are either misplaced, missing the price, or out of stock. The overall feeling I get is youre on your own and try to solve the problem/question yourself.
No one was around to help me. I helped myself and when I checked out the ladies were nice. Not a horrible experience, but I could have used some help.
I have been shopping and doing business with Home Depot for years and I must say that this is the WORST Home Depot I have ever seen. The staff was very frustrating as that the could not even find my receipt for a refund and/or store credit to begin with. I had to find my receipt on my phone for them (luckily I have my email stored in their system) or I would have never received credit for the returns. In addition, I was still denied due to the fact that they could not locate the receipt number in the system. Finally about 45 mins they provided me store credit. My next move was to pick up 1/4 inch sheets of sheet rock and was told they were out. I have never know a Home Depot (non catastrophe area) to NOT have sheet rock. In addition, I have never seen so many Depot employees that do not know the store layout as to know one could tell me the isle or row to check 3 of my first requested items. I became so frustrated that I thought I would at least grab a 30 door. Just a regular slab, nothing fancy, but was told that the type of door that was always in store for the last 15-20 years was not in stock and would need special order. Only to find that door on the shelf after ordering. This is the worst staff and store I have EVER stepped foot inside and should be shut down forever for sooo many reasons, including the ones that I do not have time to mention at this time. Please anyone reading glthis message reconsider prior to heading that direction. I would recommend another location and thats the GOD spoken truth. Hope this helps. I still shop at Home Depot, but never again this location.
He said only one star because I dont remember what was in the shopping center where I went did not go to Home Depot so I cannot rate the Home Depot
I had bad experience with this home Depot about 2 years ago. So I tried to give them another opportunity but again they have failed. I waited for the floors associate about 25 min. And then when I do get some one they didnt want to check if they had it and if they had it he couldnt take it down because the lift was just put on the charger. I told him Ill wait an hr. To charge but he said still he couldnt do it. Just their customer service is not good.
I had to buy a double wheel part for my sliding glass door ( that, btw, dont make anymore) and they had the part (still!)! The cashier lady ( I didnt look at her name tag so I dont know her name) was very nice and if she reads this review, the daylight bulb is like a florescent light and its not bright but the soft white is brighter than a ole regular bulb. Gonna have to take the daylight back...hate that.
Pros: In and out quickly. Cons: There wasnt any workers to assist me with what I was looking for so I pretty much had to guess on my own. Luckily I found what I needed.
Great place to start when youre fixing something up repairing something remodeling they have everything you need if not you can order online
They need to get those young people out of there and get new people who will help you. All they do is walking around there think the cute.
I bought a lawn mower thier abd used it 3 tines last year wont start and they didnt yry to nothing my problem now
Love 💝 it. and got 🔥 tie-down straps was what we needed, from Arlington, tx to Log Cabin, tx. Once we figured out what we were doing 🤣 we was a miss for a while had help getting them 😙 loosened up, by men parked fix to us, pulled straps over recliners now ready for Malakoff, TX.
To quote the lady ahead of.me in line and we pay the same prices, as we lamented about the fact that only self service was available for customers. No one to check us out or help us. Just us doing the work of the employees, for free, to the benefit of the corporation and the detriment of everyone else.
Excellent prices service and professional staff, I can always find what Im looking for at this location
Customer service in lumber is horrible. I asked Alfonso for help, he said he was busy. Meanwhile, I spotted him standing against the fence outside. Then he said customer service was on the way. I waited 20 mins. His attitude is horrible and he should not be in front of customers you want to retain.
Still following distancing and safety procedures as well as constant reminders over PA system to adhere to same safety measures for customers and staff! Of course you still get the occasional dummy who thinks they dont need to but hey theyre only human! Keep rocking home depot!
Since Home Depot is dog friendly I take my pet Junior, hes a white Poodle Bichon mix I got at the SPCA. He stays in the basket and loves the attention from everyone. The visit with was pleasant even with a return. The process was efficiently quick and I found everything I needed and used the self checkout which was also quick. Ive recently started using the Home Depot app which is very efficient. I create a list and when I get there I use the map it feature which displays a map of the store with each list items location. It helps so I dont forget anything and it helps me managing my time. You might find it helpful too!
Bad customers service. Everyone is just sending you around from one to another. Had an in store order and on the receipt it had a wrong date of delivery. I asked the sells woman if that should be a problem and she assured me that is a mistake on the receipt only When the date of delivery came and the delivery was not made everyone is just passing me to another person and telling me to call back. You better drive more but avoid waste of time in calls and other complications.
Was very pleased, last employees were not helpful at all. Seems like a very difficult crew. All were very polite and helpful.
The fasteners department was suffering from thesupply chain debacle. Bolts, nuts and washers were non-existent in many sizes. What do you call a hardware store with no hardware???
I went just before closing(9:40pm) to purchase 4 wood posts and 8 concrete bags. A Mexican man who was cleaning up the dept was very annoyed as was asking where the stuff was. When I found them, they were on shelf high up. He watched as I struggled to bring a post down. One broke as it hit ground. Same thing happened when I tried to bring down the concrete bags. One busted as it fell off pallet. If the Mexican had had ANY customer service training, he would have helped me bring it down.I could go on and on but dont have time. This location sucks!!! I wont be back
Had everything I needed and the staff was very friendly!!!!
Just didnt have what I was looking fir in store.Must go online to purchase
Curbside pick up is out of order !! Made a order around 7:40 am got to store at 9 am!! And had to go inside the store myself and get the product myself after a whole hour of waiting outside!!!!As a pro rewarda gold level member im dissapointed at this location!
This time very good all the other times a little slow but every one has to understand its a very busy place.
Older guy help us and was really nice in bathroom fixtures short gray hair very nice
Whoever is behind the desk at tool rental today 7/9/2018 needs to work on their customer service skills. Manager and clerk were very short and rude with me. If you are going to rent a tool from them, make sure you ask questions because they won’t tell you any detail about the rental and charge you for things you don’t know about. I’ll go somewhere else from now on. Good day.
I was in need of a few things, so I went to the competition at first and received absolutely no assistance. So I decided to come here for what I needed. Im glad I did. The store is huge, but I was greeted by friendly, helpful staff. Knowledgeable about what I was looking for and also recommended a few things I would not have thought about. Thank you for a great experience.
I was pleasantly surprised on this visit to the Westmoreland store. I received excellent service, everyone was helpful and friendly. I have purchased from this store for many years and the service was always terrible, so I started to order online and just pick up at the store to avoid dealing with the workers.Apparently the management has seen all of the negative reviews online about this location and did something to correct the issues. What a blessing, Thank You.
I placed a online order at 3am by 4pm I had not head anything about my order so I drove to the store. I was told they will START pulling my order now. After waiting for 2 more hrs watching the order pullers play around I canceled the order and left. I will take my business elsewhere.
The kid worshop was amazing! My boys got to make a fire airplane. The activity was held outside in a corner of the parking lot. We got there towards the end, so I do not know if they modeled how to make the airplane. It was self guided, but instructions came with the kit. We sat in the sun but still had a ton of fun! The boys received a miniature Home Depot apron, a certificate, a pendant with a fire airplane with the month and year labeled, a juice pouch, a bag of chips, and a small Halloween treat box!
The only reason I don’t give 5 stars is because there are some employees that aren’t quite professional nor courteous. Never the less, Shawn in painting was very helpful. The manager is very knowledgeable of his store regardless of the issue or departments I’d ask about.
I was serviced by Mr. Daniel Purifoy, his customer service was excellent. He walked with me to locate the items I needed, secured a basket for me since my item was hard to hold. Additionally, the lady at the return department allowed me to checkout there rather than go to the regular checkout line.
This place is terrible. I have literally been waiting 40 minutes to get a color sample mixed. If I could give them zero stars for customer service I would. There is literally 15 people waiting on color and no organization in forming lines. Therefore they have no idea who is first. Maybe they should invest in training employees to do their job and maybe teach them how to say Hi, Ill be right with you. Or have a sign stated line starts here.
Minority area with insinitive non black non white people running this store poorly. Long lines and no products in the store..most all appliances are specially order and you can not use your military or other discounts on these things.
Nobody willing to help... Employees standing around talking to each other. Gay hispanic employee thought it was cute to send me to the wrong aisle as he and a co worker giggled about it. I would not recommend this home depot for anything. Throw the whole store away.
Not our favored LOCATION, but it will do in a pinch. Customer service is a roll of the dice. Today? Not so hot. The Lowes nearby is preferable, but its farther. I wouldnt shop here after dark, thats for sure. Not safe.
I ask 4 different employees for help finding the same item just to find out they dont know the store set up themselves because each time they told me where to go ended up being wrong. I just happened to finally run up on what I needed by myself.
Found what I needed, in and out ten minutes or less.
Today spoke w/Online Customer Service @ 5:06 a.m. CT to ship my order from A-store (60+ miles there & back) to B-store/Lemmon Ave (1mile there & back) she cancel A-store order than tried for me to p/u @ B-store, Not Allowed. So drove to A-store (Westmoreland) arriving a female Customer Service Asc. said my order (3 qty.) was put back, so i sreached alone then w/another Asc. but found only 1-qty. item on shelve. Helper searched for 15+ min. @ Customer Service Area w/me helping w/no luck, i thanked him for his help. As i was @ self-checkout w/more items i p/u, i hear my name the young man found it still in bag & tagged w/my name. I asked him where did he find it. Replying under the Customer Service Area register area... GREAT👍 Customer Service ⭐⭐⭐⭐⭐! on behalf of this young (name?) man. As for those several Customer Service Associates (Lolly-Gaggling) & not helping to look in their Responsible Area, SHAME 👎.
Sales associates were friendly and provide feedback on items needed but the store climate control or a/c is horrible
Home Depot on WheatlandI normally don’t write reviews, but the customer service is horrible I asked for help from an associate and they told me they don’t work in that department. Then I asked another person to get me help in the department I was in stood there for another 6-7 minutes and no one showed up , so I got mad and left. Now here I am venting on a review😩
Good for selection, not great at having people available. The staff in the appliances section were not knowledgeable about product. If store policy is to buy and find out if you qualify....I left and went to Lowes.
Excelent customer service. It was my first curb pick up and was a nice experience. Home depot is always ahead of the curve.
I like this location
I placed a order for cleaning supplies. Pick- up. At lockers. Easy an fast❣️🤪
Nice variety of 2.5 succulents in addition to a variety of large Cactus and Succulent plants.
I need to have more people to help customers
The Home Depot has a great selection of flooring and the prices are great. Thanks for keeping prices affordable.
I just love shopping at Home Depot. Whenever youre in need for items for your home sometimes we fail to think that oh, I can get that item from Home Depot. If youre looking to get any type of item for the home whether its a fan, heater, microwave, can openers, cleaning supplies, tools are things for your yard or lawn, Home Depot is the place to go. The last time that I went to Home Depot which was a couple of weeks ago I was in the market for a microwave after looking online at Amazon and Walmart then I thought hey Home Depot has microwaves let me go see what they have. I Was So Satisfied when I got there because Home Depot is really close to me and the lines are not as long as other stores and you can get what you need and come on out. The microwave that I purchased was $50 and I think there was a really good deal for the one I wanted. I just love Home Depot.
Asked for help finding a floor heater. The store staff took me right to it. He also offered a basket for me since it was so heavy. I was in and out in no time. Thats good customer service.
The place was nasty I had to uses the restroom and I was scared to not for me safety reason but for my health reason the story and general was nasty its like no one in her no that you need to keep the place clean
Love this Home Depot! Representatives are always so courteous and helpful. Julia was busy and still helped with questions and finding the items we needed!
They are very helpful and seem to stock the items I need! The main store, tool rental, and nursery areas are well maintained.
Horrible customer service in the Doors department! We waited forever, then the person seemed bothered when he finally arrived
Terrible! Didnt bring my saw to the job today so I was bound to having home Depot do my cutting! Big mistake! It took so long I could have found and hired a beaver and still finished the job before home Depot will assist!
Tonight I came here to get the stuff I needed for my body shop. Which Ive always been able to get here.I was trying to find a flexible grinder/sander disc. I walked the entire tool area at least 4 times. I asked the two people on the pro desk to page the took person to come over & help me out. They Contacted him directly and he told them that it was on the front wall over by the power tools. So I walk that entire wall again nobody ever came over to the tool department like I asked. NO LUCK.Then I went to the self check out and a gentleman there to page somebody to come to the tool department & show me where this product was. However he never showed up, by this time I had been in the store for about an hour and a 1/2 trying to find a product that myself and the PPG guy at the paint counter looked up that said the grinding disk was in IIsle 71, bay 4. Which is totally incorrect and it said you had 8 in stock. So what would have been about a $250.00 sale, with the other items I had in cart.Ended up being $ 0.00 !!!Thank you for the PPG guy & the African American gentleman working the self checkout counter for your help.At least some of you are actually trained in customer service.
The customer service was horrible.When I asked for help the employees discusses how both of them were trying to go on brake and get home. I ended up having to go find what I was looking for myself. They should be more helpful and willing to help.
Worst store ever. Saw product online, it said 7 in stock. 5 ppl said we dont carry it but nobody looked. Found it myself eventually. Took to register and it was wrong price. Lady copped attitude when i said something. She said to order online and pick it up down there. Walked down to service, told her the issue and she rang it up at the right price.1 out of 5 ppl actually did their job. Internet shopping will take over an put most of them out of work.
Have great quality products nice place to go for all your home apartment needs
There were so many things in within my budget at this place for your home and I was here for gardening I found everything I wanted and more for growing vegetables! The place is clean as well.
After looking for help within the 40 mins. Denise was very slow to help and confronted us after asking everyone for help. She comes to us with the call and says what do yall want? Instead of how can I help you. She needs help in customer service. Finally Patrick comes and we would give him a 5 star rating . He came and moved denise to to work and get what we needed. Thank you Patrick for doing above and beyond. So many employees and no help.
Unorganized and frustrating. I had an online order for curbside. Got there and curbside parking was full but no one in their cars and no employees around. Ended up going inside and waiting in line for 45 minutes. Horrible.
Inventory is still evolving for spring season.
As contractors we dont mind the wait but here lately their customer service has been so weak. I finally recieved help after asking 6 people all I needed was a few pipes from above the shelf.
I shop at over 20 different Home Depots. For the biggest part the staff is friendly and helpful. South Hulen store in Ft worth. North Ft Worth on White Settlement rd. FT Worth Ave in Dallas. And the Grand Priaire store on Carrier are some of the best for friendly ,smiling and helpful staff. They will almost never pass a customer without making eye contact and asking if they can help you. Now it doesnt happen at every store and I think they should hammer their staff every morning about greeting and making eye contact with every person they pass. Just my humble old school opinion if you care about your customers and their needs you will always have customers.
Do yourself a favor and keep heading north. I hate lowes but gonna head there and see if they know what they have. Cause this place got no idea what they have in stock and no desire to help you locate anything.
Horrible experience. Customer service was rude. Especially a lady named Stella, who completely ignored us upon arriving, and helped the person behind us. I felt disrespected and ignored by the person who was supposed to help me.I recommend a different home depot...this one is not worth it.
Service on the inside is wonderful you just have to make sure nothing is Left Behind Your Truck.
There is rarely anyone in the department to answer questions. The staff that is there almost never acknowledge your presence or even identify with the fact that you are in need of assistance. My experience is like pass the buck or wild goose chase. You ask about the employment opportunity because you know there MIST be a shortage of employees, because you rarely see any working & they cant even give you the proper instructions on how to apply. RIDICULOUS, but we continue to receive this type of treatment & home depot continue to pay them for their poor customer services. CONTACT ME, Im a mystery shopper by trade, you guys are definitely in need of an over-haul!
Total reviews rating 4.1
199 Reviews for The Home Depot 2023:
Review №1
2022-05-16Your tool rental employees are so NICE !!!I went there this past Saturday to rent a jack hammer. A woman and man were working there (sorry didnt get their names!) and they were pleasant, greeted us, helped us - got us out in 5 minutes.We were so impressed !!!Thank you for loving your job and doing your job well to help the rest of us. It inspires all of us to do well at our own jobs and be kind to others. We will DEFINITELY be back!
Review №2
2021-09-21Never order doors here. We ordered a door and the delivery took almost 2 months. We were told it wasnt to take too long, but it did. The door was very dirty and broken as you can see in the pictures. They offered me only $50 as a discount. Of course we did not buy it. We lost our time.
Review №3
2022-04-29I shop here often being a contractor in electrical. I came one Wednesday, and Jimmy & Mr Arnold in the electrical department was super ! They helped me find most of everything I needed, and was very nice about it. Thank you for the awesome customer service, and efficient tools. & also Ms Yolanda at the cashier was very helpful & nice . Excellent customer service .
Review №4
2022-05-18The store associates were super nice. Des, especially, helped me with some things I was looking for in the store.
Review №5
2022-06-21My wife picked up an order today. Customer service was over the top. The ladies from the customer service desk insisted that they load mulch in 100 degree plus weather. Unfortunately she did not get their names. These were 3 ladies were working on Tuesday around 1pm in the afternoon. They are the best. Thank you
Review №6
2022-05-07Went in for some roses to plant. Mothers Day gift.. but very low on selections.. was able to find some pink ones.. gave it three stars cause of no Hotdog stand outside. That had to be the first i seen without one
Review №7
2022-06-15Visited the garden center. It was crowded today and they seemed to have a lot of workers but they werent organized. The right hand didnt know what the left was doing. Also someone needed to water the outdoor plants. They were struggling. Headed down to the rental center for an auger. They werent sure they had one?? But I was standing there looking at it! 🤣 We got what we needed and everyone was friendly, so 4 stars for this location, even though I think the management could sharpen things up and make it even better.
Review №8
2022-03-29I ALWAYS ALWAYS ALWAYS ALWAYS ENJOY going to Home Depot. There is ALWAYS ALWAYS ALWAYS a Great Selection of items. The people are EXTREMELY EXTREMELY EXTREMELY KNOWLEDGEABLE AND FRIENDLY!!!They are ALWAYS ALWAYS ALWAYS ALWAYS GLAD to help and assist me. I am disabled and there is ALWAYS ALWAYS ALWAYS ALWAYS ALWAYS someone willing to get a scooter for me. I APPRECIATE IT IMMENSELY!!!! I look forward to visiting Home Depot in the future.
Review №9
2022-07-05I must say this location specifically has to be managed well, because the people I came across, Yolanda, went an got my basket, wow, Maria was so patient an offered the home Depot credit card, to save an additional 100.00 on a major purchase, also maria was very patient an very knowledgeable of the products, helping in the decision making process, WOW! Im a customer for life! No more Lowes for me!
Review №10
2022-07-06During my recent visit at Home Depot I was able to purchase the item I needed without a special order. Additionally there are employees available if assistance is needed locating a specific item.