Kerbside pickup
Yes
The Home Depot in El Paso
Categories
Location on the map
El Paso, El Paso County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 915-599-8741
Site: https://www.homedepot.com/l/El-P...
Site: https://www.homedepot.com/l/El-P...
Opening hours
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
The store is usually well stocked and you can generally come away with what you were looking for on you own. However, if you need help its a hit and miss trying to find help. This time I needed a valve stem for a shower faucet and needed help. I got a not so nice sales clerk who bordered on rude plus he tried to push off the wrong one on me. I went to Lowes and got the right one.
These people are the worst, I bought 2 pipes from them and after having to get refunded they still charged me the delivery fee now um stuck wt a balance and no items they are the worst. I never shop here and the first time I did it was horrible, my advice is do not ever pay for delivery because if you have issues, they will not refund you or just stay away completely.
The staff was great! I was looking for a Peach tree and hose washers, the staff were very patient with me because I did not know where to look.The Home Depot off Rojas, very nice staff.
I usually prefer Home Depot but have to admit the West side store was very messy...you couldnt walk through the isles with a cart aside from merchandise on display there was stuff tossed about. I usually go to the Rojas store though.
7 PM with over 30 people in line and they have 1 register open. **Update, they finally opened 1 more register.
Not enough room to turn with carts no customer service rude people and employees the workers seem like there hanging out with their friends Im from a little rural town in new Mexico and theres better customer service
Home Depot is the place where you get the stuff that makes your house, project, yard better. Always friendly staff and great prices.
Raul the Electrician associate was amazing . Very patient and provided great to solve an electrical issue. The young man who helped us get some wire was very professional and apologized for being new and still learning the ropes. Not to mention the cashier who was amazing. Sorry wish I had all their names.
DO NOT BUY from HD or BOSCH! Save yourself the stress you will go through as I can attest to. I purchased a $1,200 Bosch dishwasher from Home Depot that worked for 1 cycle. It then started giving errors about an internal leak. After reviewing with 3rd party certified technicians from Bosch it was a defective ‘new’ dishwasher which needs a replacement kit. Talk about poor manufacturing with no product quality control! Neither Home Depot or Bosch is owning up to a full refund and return. They both have horrendous customer service; in fact they could care less about customer experience. I am going on 4 weeks now with a broken $1,200 Bosch dishwasher. It shouldn’t be this hard to return a defective appliance! PLEASE be smart and buy elsewhere and DO NOT purchase a Bosch or appliance from HOME DEPOT!
Had an amazing shopping experience at this Home Depot. This young man went above and beyond to be helpful. I am an elderly lady and he was extremely patient and courteous with me.
I bought an appliance which was delivered today but I started checking it it was the one used as a display Damaged without a box! I was in shock. I lost my time getting out from work for that? I spoke with a lady which was very apologetic and helped me out. She found out that the item was sold out and will give me my full refund. Horrible experience!
They dont take returns without a receipt. Been working on a renovation and have hundreds of receipts lying around. Product is in excellent condition, not sure who enacted this policy but its a poor one. Never shopping here again.
If I could give a negative star I would... I dont know what is going on with the employee at these stores in El paso. They need new management also. No body wanted to help. Everyone said they were to busy to check stock or answer the phones. When finally got threw kept getting transferred. Over it.
Workers were very busy, but they were happy to help me. I felt so welcome! Great job people! Management must be very proud of these workers!
I all was have a good experience , and on the N Zaragoza and the 375 loop . So I get my materials or garden things to improve my home 🏘️. Good customer servicio. Keep the good work at less you have dad with me.
I dread going to this store or any home depot. They dont have any staff on the floor. And whenever I do happen to hunt down an employee with a question, he/she tells me, Im sorry but I dont work that department. I see that they hire people just to place a body in the slot. But all the staff is so lost they dont know what the heck they are doing or dont really care. But the workers represent the Store manager, who I see doesnt care to train the employees to perform 100% in assisting customers. They need to remember that not everyone that walks through their doors are not contractors nor construction workers. Our money is just as green and pays their salary (managers included) as a contractor who buys more than us little people do. So I suggest to Store Managers at all El Paso Home Depots to get off their hineys and train their employees.
How long does one have to wait before you get help?Ive asked three people for help over the last thirty minutes. Same answer each time, Ill be right there. THIRTY MINUTES TO WAIT!I even called the store, from my cell phone, to ask for help. It took THIRTY MINUTES for this guy to show up, and he was acting like he was doing me a favor.Home Depot needs to remember to help the customers, not ignore them.NEVER COMING HERE AGAIN!
I found what I needed for the hardscape in my garden. I like that Home Depot has their inventory updated and I dont make needless visits, I find what Im looking for.
Order a jucazz tub here, waited 4 weeks to arrive. Payed 2,600 dollars, and it was damaged when arrived! They gave us a 108 dollar discount, because it was damaged, very disappointed!
Excellent attention. Great products, big variety. Although, I wish there was more variety with smart home devices
They will have what you need. Their Ryobi tool line is a good option for DIYers. Im like a kid in a candy store here.
Bought wood here for a home project. Wood is not cheap nowadays, I suggest checking their clearance wood because I got some from that selection and it saved me some money. They staff is very helpful and theyll precut the wood if you need them to. Im new to this but your staff was helpful and made it all easy for me 😀
Its always a good visit. The staff are very considerate and friendly.
Went for some pool shock and found a 5 pk for $35. Not a bad deal at all. Get some before they run out.
Usually they have any home improvement items. The place could use more staff. The parking lot has very poor quality space. Too small for large vehicles.
They didnt have what we were looking for. They need to sell hot shot roaches that you can add to water.
Its ok I can walk around for hours without anyone saying hi or offering to assist. The workers are always chatting with each other
Better customer service than Lowes associate was not very friendly good work Home Depot.
Well there’s not much I can say every time I need somebody to help me I never find one they need to improve customer service way up there other than that it’s fine
It seems there getting better at there customers services in products information n how its useful when its not there department thank you👍👍👍👍
No waiting to go in. Shelves need a good stocking, especially lumber and concrete. Pretty much business as usual. Now you have to sign up for their app to get your military discount. Thanks for nothing!
We had an appointment with a certain rep for kitchen countertops and she never showed up to the appointment. I dont see the point making an appointment no one shows up. No one there even cared to assist us.
I lost my receipt and they looked it up with my debit card. Easy returns. Thank you!
I went to get my new garage door opener
Very friendly and helpful staff. They were very knowledgeable with the questions I had. Would shop there again.
I am remodeling my kitchen. So locating the materials for the price I need is important. I have a budget to manage. I have been able to get most every thing at reasonable prices. Thank you Home Depot for recognizing Service Members. The discount helps me be a blessing to others. You are a great company that I will invest in once I return to work hopefully in a week or two. Dont be afraid people to tackle a repair yourself. In most cases you will do it better than those who just need to put up something thats poorly done. Home Depot can help you get it done. Ask questions.
The best home depot in town, also had the unique service of tool rental/repair. I had a very minor issue, but I credit and value the store manager for reaching out to me to resolve anything that happened- his outreach was worth far more than the issue
Always find what I need
We went to see the carpet section. Patti took care of us and was super helpful and super nice to us.
They are very helpful and guide you whats best for whatever your need is.
Great customer service very clean. Also very educated 👌
Great store. Friendly and helpful employees. Will be back.
My favorite store, but to far away from where Im staying.
I had to change my review based on some new issues I have seen. I go shopping here often. The store is messy, and I once injured my hand because of a tripping hazard. The employees also use a lot of the merchandise such as step ladders, brooms, mops, feather dusters, dusters in general, so don’t shop here for these items as the employees tend to use them and then put them back on the shelves to sell.
This place does not take care customers the employees are almost getting to your face when theyre walking around they dont let the customer pass first especially with this covid-19. If you want better customer service go around the time they close their willing to help you to get you out of the store but hey the store has what you need thats why I gave four stars its still the same but with less employees
When it comes to a home improvement store and how satisfied you are, it often comes down to service. Well, it is very sad when ONE INCOMPETENT ASSOCIATE tears down your opinion of an entire store. That is what I experienced. Upon asking this particular associate to follow up on a custom sliding doors order, all I got was apathy and lip service. Maribel told me she would follow up with the vendor and call me back to inform me of her findings. Unfortunately, she never followed up. Never called the vendor or call me back. She is definitely not helping Home Depots reputation. It probably sway me from ever ordering another custom door or window there!
Carmen from pack down was very professional and helpful, very good person.
I once saw there theft prevention harassing somebody when in fact they were wrong employees are rude for some reason its better to go to home Depot plus Wich is Lowes but for the best service its Ace
Went in for new gas range & gas dryer. Brenda Madrigal helped me pick both appliances. She was fast to assist me from the beginning but took time to answer all my questions. The appliances & installation were also priced lower than Lowes so a win-win for me all the way around! I will definitely buy more items soon!
Love shopping there, good customer service. The workers always ask if I need help with anything and if so they assist
Friendly service. They ask if you need help.
Im glad to be able to share mey life with you all .
An attendant (Joe) didnt call the manager when I asked him to. When the manager (Angel) finally came (because I asked someone else to call), he was really NO help either! His loose face mask kept going down his face (bad acne)! Wasted my time going to this store based on home depot.com saying that it had what I needed, when it didnt!!! I was just given the runaround by them searching in vain, and then not knowing why it still was listing 2 of those items in the store!! All that time wasted, plus fuel, and NOT even an apology from either one of them!!!👎👎03-07-22
Was pretty busy for 8 pm. Was able to get out quickly though.
Great shopping experience. I went to buy a tree, and more than (1) attendees were happy and eager to assist my wife, and myself with picking the tree
Great staff help much appreciated got approved for CC in mins 👍 😀
I was there with my Nephew and Sister-in-law getting information fir carpet and tile replacement and I was very impressed with PATTY. She was more then helpful, answered all their questions and very polite and patient. 5 stars for her.
Great place with friendly and helpful folks. Its stocked well.
It took me 3 minutes to find the stuff they said was not in stock for curbside pickup.
They gave great service and they have everything. Dont waste time elsewhere. This is the place. If no home Depot is around, Lowes is my next choice and go-to place.
The Home Depot store located on N Mesa 2 blocks from IH10 has some of the best staff of any business anywhere. I have been helped by so many wonderful people so many times that if I have had a bad experience in the past, it has been wiped out completely by myriads of good experiences. Currently they are out of stock on some items that are running low due to the new tariffs that have been placed on Chinas products. The container some paints are sold in (ceiling paint) causing a shortage of ceiling paint, the kind I wanted anyway. I highly recommend curbside pickup; you will find out right away if they are out of stock the saving you time, gasoline and your footprint on the planet. Highly recommend this location!
It was very crowded and couldnt find help to see if they had what I wanted. Went to Lowes.
We got the tree this year, friendly staff helpful people and great family atmosphere.
Great sale on grills right now. They still have a huge selection.
I like going to the home depot. Feel like a kid at the candy store ha ha. They have good bargens every now and then. Usually have what im looking for. Currently went to buy wood to make planters.
Have had horrible experiences at this store. Id rather shop across town or anywhere but here. Will be talking to store manager.
Not enough cashiers. Inventory was not mai maintained.
After calling to confirm that the generator that I was looking for was in stock, I drove for an hour and a half just to find out that they did not actually have the machine. The manager made me wait for 45 minutes while he confirmed that his employees were in fact incompetent and had messed up their inventory and lied to me about the product availability. Epic fail...
Had several questions and had them all answered by different employees...
Not enough spray paint in stock to supply a small project. Very clean and staff was able to point me into the store that had more stock available. Still worked out, just more driving..
What a mess! This store has no rhyme nor reason to where things are located. It’s extremely dusty and dirty, even by HD standards. As with all stores these days, there’s not enough help so we waited 15 mins for someone to come to assist us in lighting and then, of course, the person had no clue how to answer our questions. Disappointing for sure!
The employees are so friendly and helpful. Except one employee. We asked for help in carpet and he said he be right back. instead of coming back to help us. He went to help another family with the dang fridge. Really!!!! That was the only bad part of it all. It was crazy 😫 how pack full of people it was when we went. Love how organized this place is and how your able to find things. I know I can say one thing that it is my favorite Home Depot I come too when I need things.
Got some kitchen and bath caulking for a great price
No one is ever available to help. When you do find someone to help you, they say they will send someone else to help you. And of course no one ever comes. I just left.
Variety of tools, plants at reasonable prices
Daniel at the window department was very helpful with my purchase I would highly recommend his assistance for any future purchases, great person!
Well it was okay I went to go get me some keys made for my car only got one done for my Monte Carlo but I was trying to get three keys made for my Cadillac and they didnt have any keys so I guess I have to go whenever they get keys or go somewhere else to get keys made for my Cadillac I learned that they were really that was okay and nice about it
Great staff!! They go out of their way to help you!!
I wasted one hour and a half of my day waiting for someone to help me get customize blinds. In the end both service representatives left without saying a word (this is the second time I come to this Mesa Location in El Paso, TX and end up waiting for more than 1 hour without any customer service. I was also waiting for a product that I ordered online and that hasn’t got here yet. What a disappointment. I just got a credit card from here and wanted to use it buying different products but I rather find a different place.
So since I had a horrible time at Lowes I decided to go to home depot and guess what. I did nott have to hunt down anyone in the appliance section. I found a person right away. One of the appliances (a fridge) I found at Lowes was at home depot and was at a cheaper price AND their distribution center had it in stock. Was in and out in 30 minutes AND getting delivered and setup next weekend. Dont go to Lowes for appliances.
I was extremely pleased with the help and information that I was able to receive after asking Dan Maldonado and Vianey questions about my purchase. I first purchased shower doors and Dan was very helpful and informative.Dan went as far as going to another store to get a piece that was missing so that my delivery could be completed. I talked to Vianey also when Dan wasn’t available. I also ended up purchashing a toilet AND a vanity because of the excellent service. Thanks also going out to Marcus ( the sales associate). He helped me pick out the right toilet. I am definitely a return customer!!
Store clerks always on task or organizing products very good
Well on July 14th My Sister and i decided to buy a small Refrigerator well i checked to see the status of when it was to be delivered..they gave a July 30th date...then August 12th then last i checked it was August 19th..so i wanted to know why..well it was like nobody could help us!! My Sister called the 1-800 number they acted like their hands were completely tied! They couldnt find the account then we gave the order number...and still nothing!! The Ball Was Dropped!!! The store was called 3 times only to have them leave us on hold, and never coming back..then one lady who said i am a manager let me see what i can find out..nothing no call!! Frustrated at this point..we decide to go down there...we go to the counter we are waited on by Evelyn..she was helpful and nice..she found out that they had sent it back for a reason no one knows...but gave us a full refund...this was too much to deal with!! I hear this is common..one hand not knowing what the other is doing..Thankyou Evelyn for helping us out!!!
Best place to find affordable plants in all of El Paso! Pictured: fiddle leaf fig, over 5ft high - only $69!! (Nice)
They dont have good service.They Dont have good customer service.😠
Had to go to a store far from me, & then had a hard time finding what I needed. Apparently, Home Depot has no provision to move things from 1 store to another, even within the same city. IOW, no such thing as convenience
Always have a problem trying to find someone to help. Has always been a problem and never corrected. When you do find help they are always in a rush to move on. Long long lines so I think twice to go. Usually Ill go some other hardware store like Northern Tool . A little out of my way but has better service and I get in and out.
We had a great experience at the store today. The sales associate was kind enough to help us pick all the materials for our project and even bring it out to our car. She was great above and beyond any expectations.
YIKES! Im reluctant to give a bad review because America is a capitalist country where business need to prosper, but since the cofounders Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah are MUY MUY RICOS and since ex CEO Robert Nardelli was receiving $123.7 million (excluding stock option grants) salary and received a $210 million severance package, HAY VOY.I was charged $84.15 to rent a gas 4 cycle cement saw 14 for four hours. Sounds reasonable to you? Well I did not rent such a saw. I wanted to rent it. After 15 minutes of trying to start it there at the store. I told the lady, give me the electric one, she did but wouldnt write the contract for it, saying she would take care of it on my return. OJO!I left heading back west and returned within the four hours and one hour commute. She said, we are giving you back $68.85 from your deposit of $150. I asked how much they were charging for he electric saw. She again said she was returning $68 to my credit card. She must of thought I would have said Gracias with grace. I said how much is the rental on the electric saw because there is a different price on the shelf. She said Home Depot was crediting me with $68. Now it was her that stuttered. I asked to speak to the manager. AQUI VA! She claimed to be the manager. QUE POCA MADRE. No way Jose.So I spoke to an underling (yah right), her sidekick. He then claimed on the contract on the saw I did not rent, it would have been higher for the blade I used as they had not charged me for the rental of the blade of $60. COMO NO. I could buy a new one for $80 plus my veterans discount. After my laughs, I walked away leaving them with the $84.15. It was my payment for a ticketless comedy club. QUE RELAJO!
Good place, the prices are what you expect at a big box home store. Customer service could use improvement. 3 of the 4 reps I spoke to didnt know anything about the items I asked about. But at least they were nice and tried to help.
My name is ADe Leon I called the rental department on 9/26/21 @11:20am, to ask about a rental and price. He said system was down to give me a price. I asked if I could still go to rent a tool and he said yes. I drove from Las Cruces to Rojas and Lee Trevino store just for the guy to tell me they couldnt rent anything to me because system was down. It is highly upsetting wasting my time and gas.
Normally I have no complaints but this last visit I purchased an item online to be delivered in the store and an item in store. The purchase should qualify totally for the Military Discount that I always recieve. However, this time I was told the in-store item did not qualify as it was an end of sale item. Niether was it on sale or is it an item they stop carrying due to seasonal changes etc... Needless to say I requested the additional discount since nothing was posted online or in store about a sale. I should not have to request the appropriate discount on higher priced items due to the stores lack of signage or policies not being posted.
The store needs to put up signage for the customers to know where the lines form to check out. They have the same staffing idea as walmart. More cashiers are needed. If the children can be spaced at 3 feet apart so can people spending money . If you have customers spending time standing in an aisle blocking product they are a lot closer than 3 feet from each other.
The wonderful young lady that helped me in the paint department was amazing!! Helped me pick colors and gave me some good advice! Hope shes there when I go back!!
Raul helped me with the ceiling fan thank you for helping us out .Ladys running the kids workshop very friendly and patient especially with my son who has autism.Thank you
I usually prefer shopping at The Home Depot for price and preferred brand selection. Despite the current state of affairs, I dont feel that it should serve as an excuse to provide less than reasonable service. I understand that current times have essential stores working tirelessly through this pandemic, but waiting 2 days (still waiting, have not been notified items are ready) for an online in-store pickup that would have taken me 30 minutes to 1 hour at most to retrieve in person is a horrible disservice to the community and the customer. I feel that if you offer a service, do it right and dont make excuses. Needless to say I will not be using the app to place an order and will be notifying corporate of this sub-par service. This location needs to be heavily remodeled, restaffed or relocated. With unemployment on the rise currently, maybe theres a few good intelligent people willing to do the work that the current staff cant seem to manage.
I like home depot, I like the products and availability of items needed. The customer service can lack at times. Went into garden area today, asked an older lady with glasses for assistance. She was watering some trees in back and pointed me off to area and said what you need should be over there. Ok thanks. I return a short time later and shes there yapping on her phone cussing and all still watering. I think a little customer service can go a long way.
We came for some different types of plants and were not disappointed. The assortment was good and the plants tou could tell were well cared for as opposed to other places you could locate plants.
Went for garden plants, was well pleased with what they had. There was a large variety of different plants and all the supplies you need. I returned a couple more times and purchased more.
My DH Found what HE needed quickly..very crowded..
The store is great to find what you need for your home remodeling do it yourself projects. But man some of the employees are not very helpful, some just dont care to help people. I wish they would get people who like to help and make sure one gets the correct product. But I cant be the one to hire so when one arrives to the store those are the associates we have to talk to. Besides that little hickup the store is great. I will go everytime I need something for my home or just have a question on how to do it.
Home depot seems like it has everything. Hard to find someone to help you, if u need it. Cashiers are nice. Usually clean.
I love Home Depot, not only do they have good specials but you could tell that they are taking care of their customers during this pandemic. They have sanitizer in every entrance, there’s plenty of space to walk and shop with comfort. A+
I usually can find what I need at a reasonable price. I always consider looking here when getting ready to purchase large and small items. I wished they would HIRE MORE employees!!!
Good store for everything you need for your Home
Customer service is good but merchandise is bad.Home Depot needs to figure something out with the product shortage. Been there a few times a week to get lights switches and no luck. But customer service is good
Long waits in line. When an associate opened another register, she didn’t get to the people who we’re waiting the longest first. A lot of people got upset.On a separate note, we asked a guy for help, he wasn’t sure where the item we asked about was but he also didn’t ask anyone else.
Not too crowded this morning. Was able to find everything I needed to change out some locks. In and out quickly.
It was good. My brother and I went to buy parts for the toilet we ask a sales person and he helped us. We got all the parts and we went on our way. It was very busy this past Saturday. Without the help it would have taken longer.
Just needed a water pump for my AC
I came for some plants ... And they have such a wide variety of new plants in... Indoor,outdoor, vegetable, and many more... Its warm weather get over to Home Depot and add some beautiful flowers to your house today.
Home Depot of Letrevino had a big mess for all hallways. 😔 hard to find materials
I have to say that our experience was wonderful . We went there to get parts to fix a plumbing issue and the gentleman who helped us was extremly knowledgable and helpful . We came home and successfully fixed our outdoor faucet .
If you go early, you avoid the crowds, but it’s hard to find anyone to help you.
The service was horrible. I was at the paint department in line behind a gentleman who was asking help in finding a product. The boy who was working there just pointed to the direction, to which the costumer replied, can you please come show me where they are at, the employee just kept insisting that it was way over there with the brown boxes (the whole place is full of brown boxes). I walked up after the elderly man left and asked if they have a clear coat in matte. The girl who was working with him just replied if we dont have it up there then we dont have it ... Thanks... They didnt bother to look up inventory in the computer or walk 10 feet to help look for it. My arrival time was 10:40 am in August 18 at the home Depot in Rojas by Lee Trevino. The employees were working in the paint department behind the desk where they make your paint. It must be embarrassing for the employer to have these types of employees. Im going to Lowes.
Time 3:00 pm. Not too much in a hurry!!!!. But as a pro with only one cashier out of 2 open and sitting in line watching cashier Kimberly talking and chatting with the customer like she was at the super market! And the line getting bigger and bigger! And no one doing anything until me and the customer behind asked for help to other associate!! Ridiculous!!!!!!!!!!!!!!! Home depot!!!.
Worst customer service, we stopped in this location to buy a open trailer, we waited almos 3 hrs for someone to help us to finalized the purchase. They need to hire more people and train better the ones they have.
Home improvement warehouse is huge and is a clean environment with sanitized clean restrooms. Inovative products you wont find at lowes. Plenty of parking and handicap accessible, Wear your face gear 😷🇺🇸
We found some things we needed.There was no wait to get in the door. Regular carts were available, no flat top or drywall carts at that time.The checkout had a brief malfunction while we were in line.Staff and customers were behaving pretty well, masks, distance and stuff.They did have half gallon of sanitizer available up near the front as of 3 October 20 at about 2:45 pm.
This is by far one of my favorite stores. After shopping here my home either looks nicer or something functions better. Every time I leave here I feel like a 10 year old during christmas.
Im here at least 3 times a week. I just wish they would bring items down from the very top shelves when the bottom shelves are out of inventory.
Its some what crowded on a daily basis. it takes awhile to get someone to assist you. went there back in October and bought a washer, dryer and fridge and was told they didnt offer military discount. went today to buy a water heater and ask again and this time was given a 10%discount. IDK what happened here but someone dropped the ball.
We had to go get some stuff for work and Depot was closer at the time than Lowes so we went there. Well we tried to walk in one door but the security guard told us to go to another door. The place was completely packed with customers and in fact some ladies were asking us questions because no employee was around at all. We had 6 employees walk by and not even talk to us. With the condition of the store being a complete mess and dirty and the employees ignoring us I will go to Lowes from now on.
I made an order online and received two texts regarding drive through pickup.I went to the store that I had ordered through and waited 20 minutes for someone to pick up the phone. Then I sat in my car for another 35 minutes before my order was brought out. Only to find that my order had been separated between 2 stores and I would have to go through this whole process at another store. When I asked the associate how that happened and told her that I wouldnt be using their service again, she told me Thats on you WTH???WORST customer service and online experience ever.
I give no stars. Its packed with a lot of people. Way too busy, no social distance. Hard to find what youre looking for. Lines to check out are forever long. Thinking Amazing?
It is an easy access store. The staff there was very helpful. They need to get a little bit more heavy load carts because we spent more than 10 minutes waiting for one. At the end we found one and he helps us to put our stuff in the truck and the them up.
Everything has gotten so expensive, its ridiculous!
I purchased some paint just recently. The gentleman that helped me looked professional enough. He was friendly and helpful. His coworker on the other hand was lady who looked like she wasnt getting paid at all to be there. Above all she was complaining about us customers right in front of customers!!! Dont know what issues she has but shes not gonna make things better for nobody especially during these tough times we are all going through. She should look and act friendly. Maybe thatll make things better for all.
I rented a tiller and in the process of using it the wheel fell of twice. I did have of my work and returned it back. I took pictures and showed them upon renting the tiller. I was told I had two hours before closing to return it. I told the sales person I was never told that and only told upon returning refuel the gas tank. So always inspect the equipment good before accepting it. Rude representative upon returning.
Great place awesome staffs.
Great customer service!
Went looking for Ant killer. My house lately has tiny black ants. Home depo always has everything Im looking for. From cleaning supplies to building materials and I got some new face masks there too. Saved me a trip to the super center.
The personnel were very helpful. I was trying to find an appropriate electric dryer, a kitchen drawer, a weed puller, and a back door with a medium sized dog door. While I wasnt able to find everything that I needed at this time, I was told about current and upcoming sales on some of the items. I was also given additional contact information to follow up with the appropriate people who specialize in those departments.
STAFF ...POOR SERV. ...ALL VERY BUSY ...SO THEY SAY & PASS THE BUCK ????
All I needed was a copy of a receipt that was purchased through my company card. The first time I called this store a lady answered and advised that she was going to transfer me to the pro-desk, she put me on hold and then the call mysteriously dropped. So I called back 3 more times and each time the line would drop. I called the 5th time and the same lady answered and I guess she recognized my phone number because she picked up and right away stated Let me get a manager on the line to get you a copy of your receipt, sorry for the wait. (What wait I was hung up on...), So I was placed on hold again then James answered in the pro desk and advised that he would not have access to the receipts because the transactions were made at the register. He then stated that the rep that he spoke to before I was transferred didnt explain everything fully, (no surprise there). So he had to get a manager on the line to help me. A manager came on the line and she explained that she had the receipts but wasnt able to email them to me directly. Which is fine, I dont mind picking them up, however I dont appreciate getting knowingly hung up on multiple times just to get a receipt for my job. Ive worked in customer service and know first hand what its like to deal with a difficult customer, problem is throughout this whole process I kept my cool & was not difficult whatsoever. I never really care to leave reviews but this experience really set me off enough to sit down and type up everything for future customers and management of Home Depot #0522.
Terrible service. I have a cast on my wrist and was not even offered assistance with loading heavy items on to my cart or in my car till I was nearly done. Thank goodness for Lowes where customers are taken care of.
Wouldve given 5 stars. But the associates are no where to be found. Asked 3 different people and they all said, its not my department . Until found the right guy for THAT department and was taking care of ANOTHER department due to shortage of employees. Clerks at customer service were nice even though the one that was helping me, said it was her second day at the job.
Home Depot is a fun store to go shop and spend time getting ideas for projects and, sometimes if youre lucky to find someone who works there, get advice on how to better complete your projects. Again, good luck in being able to find anyone to ask questions or to guide you in the right direction to find something in the store. Be sure to wear comfortable shoes and not be in a huge hurry because you may be wandering around the store for a long time before you find what you need.
Reason I shop there is it cheaper than Lowes. Paint guys are helpful. U got to know what your doing and looking for. Staff are annoyed and judge.
I purchased material for my father who was out of town. His water line broke in a wall and I came from out of town to assist my parents. I asked the store manager if when my father returns he could go back with the receipt and get his veteran discount. He replied that because the system doesnt allow them to do so after 48 hours he could not, however I am a contractor and home depot in San Antonio has allowed this multiple times. I purchase material for clients all the time and later they take the receipts a week or longer and get their discounts. I am so disappointed in the assistant store manager and my home town home depot. My father served in the military and deserves his discount, regardless of a system issue or policy issue. The store manager tried to make it sound like I was lying and stealing valor from the military, his exact quote we dont just give military discounts to whoever. He is uneducated and a moron, and I will never purchase again from home depot. I personally purchase over $75,000 of material from home depot, so I hope you are satisfied that your ignorant sense of humor has now lost your store money. I made a simple request to have my veteran father go and get an adjustment made. My father is elderly and he cannot do the work himself, and I cannot wait to do the job because I have already taken time off to be here 8+ hours away from where I live. My father would have been back within 3 days time but because it does not follow their policy he cannot save money that he should be able to. If I could give this home depot less stars I would l.
Customer service rep Karen was really nice and helpful when I picked my new grill up. She leant me a screwdriver after I realized the grill didnt fit in my car and needed to unassemble the legs so it would.
It was great! Many thanks to the garden employee who found me a basket that rolled! They were all doing a great job placing new plants. If it hadnt been so cold I would still be there!
This place still sucks. Employees are always chatting in the aisles. Its hard to get assistance. Dont get me wrong, there are some hard working people here, but the overall ethic is terrible.
Almost played chicken with an employee there. They were all in a hurry made it uncomfortable to look for things. But at the End a young lady at the register was very kind
Good, except that Bonnie plants is getting worse each year with their selection (or lack of actually)! THD needs to look for another garden vegetable supplier to compete with Bonnie!
The Best Customer Service In the world!
I would give zero if I could, I live on the Westside and was calling beforehand to see if they had a product in stock. First time they hung up on me and I kept calling stayed 40 mins on hold and they kept transferring then they just hung up on me. Ii guess ill just order through Amazon.
Today I got down to buy material and also do an online pick up. I was waiting in the line for pick up For 10 minutes and the ladies who where older age literally Ignore me Standing in front of the window. They didn’t even acknowledge me and they were just staring on the computer. I felt ignore. I just decided to go outside and do the curbside. It was way faster and they acknowledged me
Its a giant hardware store that carries a nice porshen of appliances it even has a garden squar a parking lot that is somewhat vacante easy access on entry.
Great customer service but the store seems very messy and unorganized.
Went today 7/21/19 at 8pm to return a defective fan, didnt want my money back or store credit, just wanted to exchange the defective fan for another one. I asked to speak to store manager Chubby guy and he said no! I told him it was defective and still refused to exchange their defective fan that they sold me.... Is Home Depot selling defective items now and screwing customers over now when you try to exchange the item??? Thought you only needed a receipt when you wanted your money back or store credit???***** Note*****Good reviews on this site are from families & friends that work at home depot.... Service at the Rojas store are very rude, unprofessional management point blank......
They always have what I got and they have helpful personel
I bough an air compressor at this location with my pro account. And the cashier salesman was completely rude and and made me feel discriminated , because of how I was dressed in my work clothes , he started raising his voice in uncouteous and completely impolite way , I just didnt wanted to argue with an elderly person, but I should of gotten his name to the managers attention, I had to drive home upset, thinking if I did something wrong to deserve this kind of treatment at a place where I spend my money at.
It took us more than 45 minutes to get help, everyone was rude when we asked for help, I mean I don’t like to be at work either but I’m forced to have a good face and attitude towards the costumers and do my job. My dad had many questions and no one was able to give any answers, you really need to train your team better. Finally my sister and my dad found FRANCISCO, and he was everything we expected, not only did he answer our questions, he helped us find SOMETHING BETTER than what were looking for at first. Thank you so much Francisco for your ideas, knowledge, and awesome help. This store needs more like him.
This place is really great for finding everithing for my house and tools too. I have enjoyed coming here time and time again for the fantastic personalized service, appropriate atmosphere, and easy access from every part of the city making it very easy and convenient to find and enter. The business is kept clean and welcoming with good employees, clean facilities, appropriate lighting, clean windows and interior decoration.
Went in wanting the easiest thing ever, a piece of fiber board. We headed towards the lumber/wood aisles and we looked around for what we needed.We found what we needed and so we began our quest to hunt an employee down so they could cut it to the size we wanted. We looked and looked and looked some more. There were other customers looking for assistance as well. Nada. Where did all the employees go? About 10 minutes later we decide to finally walk over to the next department and finally found an employee!The employee was getting mauled (not really) by customers who needed help, since it seemed he was the only one working the sales floor. We wait our turn and finally get to ask him for assistance. He then tells us he cant help us since he is not allowed to cut our fiberboard. Ugh. He tells us to go back and look for that departments associate..At this point we were done with just standing there not getting anywhere or any help. We decided to leave all the items we were going to purchase and head somewhere else.. A business where there are more then enough employees willing to help and somewhere where they do value our business... :)
Very clean store.. Great customer service...
The only thing is and this could be on a not so busy day but only gets worse the busier they get wheres all the staff at I waited 30 minutes in the electrical department before just leaving and I noticed this is a routine every time I go its hard to get assistance other than this I have no complaints
Prices are great and most associates are friendly. Loss prevention needs to chill. Some of us like to research items before we drop $400 on an impact. Little guy from loss prevention was practically on my shoulders watching me... Watching me do research on the Home Depot app. Decided against purchasing after the harassment. Will probably end up paying more but I didnt appreciate being treated like a thief.
When employees see you struggling to find something in the aisle. They totally ignore you and walk the opposite way. Thats why I go to Lowes where employees take the time to help you out.
Hard to get help when you need it, always crowded and not enough cashiers, items out of stock usually and restocking is slow at best. Better than going to the one on Rojas where you cant even park, those spaces are designed for bumper cars or horses.
I love home depot I buy my stuff cleaner and decorations
Store is clean and most items have the price displayed. Garden center employee was a little lazy, when I asked for a specific item she just pointed in the general direction. I say lazy cause I had to ask for two different items and she pointed the direction out but wasnt busy, she could have shown me just in case I had a question. Great sales on store brand seasonal items! I wasnt able to find any concrete molds that I needed for a DIY project. Basically I went in with a list, found one out of four items on the list, purchased some sale items, employees did not offer help but when asked they can point you in the direction of where they think its at. Not a terrible place but customer service needs some work. Prices are moderate on regular priced items. Sale prices are the only reason for 4 stars.
I went early in the morning to beat the lines to get in. I found what I needed but then there was a long line to purchase. They only had 2 registers open. Many people were asking for more lanes since the line to purchase went around the store. I dont understand why the self check-out were not open.
Always helpful employees willing to stop what they are doing and help you out. Love coming to this store.
Home depot is great, went in for a water filter dispenser and I couldnt find it. Henry the employee there help me and found the stocked one. He was a great help.
Such a lousy service. You sent the wrong order, you dont know what happened and you want me to go to the store again to pick up my order.You messed it up, and instead of offering free delivery to make it up, you want me to spend more time and money.
Nice tools at good prices.
Well organized, well stocked. Assistant manger on the sales floor was helpful in locating item. Cashier was just okay. She continued conversation with another customer while ringing my items and never even said hello.
Bought this beautiful pine tree and was in an out due to their clean self served registers.
4/8/20 Today went to homedepot on rojas in el paso tx. Waited 40 minsfor some help on purchasing a table saw, not one employee in site for help. I will not recommend this store. There no customer service an when you need help no one is around. This store is one of the worst Ive been to they suck.
Hardware department was a mess, inventory that they did have was a complete mess and individual that was there wasnt helpful at all nor did he show any interest in answering questions. Had a cart full of stock and cut one box in the time (20 minutes) that I was there. Showed no interest in looking to see if what I needed was in stock (hundreds of boxes on the stock shelves above) instead he told me I could probably find what I was looking for somewhere else. Sad mess, store was dirty totally unorganized.
They dont service their equipment. Rented a concrete saw, hose connection was leaking bad , valve wasnt working, had to put a piece of wire to keep valve open and use a rag to contain water, blade adjustment wasnt working right. Call them back but they wont give you credit . Dont rent from this place
Staff working hard early to restock and organize shelves. I went at opening 6:00AM and everything went well w v few customers. And contractor cashier lines were empty too.
A friend and I went there this past weekend, and we had a decent time. We went there for a rivet gun, and we asked a sales associate where we could find them. He looked lost, and the answer he gave us wasnt helpful at all. He mentioned that the rivet guns should be on the next aisle, but we were unable to find them. We asked another sales associate, and he actually took us to the aisle, which was several aisles down from where the previous associate thought they were, and was very helpful. We went to look for some specific plants and herbs, and I asked an older gentleman if he had Mugwort (a common name for a plant in the Artemisia genus) and he bluntly told me he had never heard of it. He seemed to have a vast amount of knowledge in plants and herbs, but I was surprised with the tone I got. He talked to me about a few other things, and was helpful towards the end of our encounter. The cashiers in the garden and outdoor plants department was very nice.
Worst customer service ever. Called them and was transferred multiple times never reaching the appropriate department and no one answerred the phones. Last department understood my frustration and transferred me to a manager who didnt pick up and then transferred to another manager who didnt answer. After 45 minutes, gave up and dialed the 1-800 home depot number and received help in less than 10 minutes.
One of my favorite stores!!
The worst customer service. I went in for a door security door, I called before I went in to ensure they had the product. When I went i I even went to customer service to once again ensure they had the product. The lady a customer service said she think that was a special order product and then I told her I called before I came and was told it was in stock , she pointed me to the aisle where I proceeded to go , I searched the aisle high and low and still didnt find it. I stopped a worker and asked if he could help in which he replied I work in the doors department . After searching by myself I finally found it . There was no willingness to help and thats why I gave this location the lowest rate possible . I know that all workers dont know where every little thing is but I would expect for someone to at least have some sort of interest in helping find what I need. I will not visit this location and possibly no other home depot if I can avoid it.
Parking lot isnt safe. Had dewalt saw, drill and blower stolen out the back of my truck and when i called the manager said they had cameras but cant do anything.
Was there for several minutes and no one helped me get a key duplicate. 😕
I was so happy to finally have found Jiffy seed starter pods. Every other business sells the trays with the pods but not the pods alone. I went to Lowes, Walmart, every where else I could think, and nothing. My only one 🌟 would go to the associate from the garden section that I asked if they had the pods and told me NO because I almost left without them. It would be sad if theres someone thats missed out in getting these pods because the employees dont realize they do supply them.
A very nice experience with a young lady ,she was busy when I ask for an article I was looking for she drop what was doing and whent with me all the opposite of the store and find it for me with the most friendly attitude thanks
Lacking good customer service starting with the customer service department. The crew working in that dept. usually talk down to the customer. They seem to forget that without the customer Home Depot wouldnt exist!Some items are not labeled correctly or they dont have a label at all or theres not enough inventory. Hope management looks at these comments seriously!
Nice place! Fast service!
Halloween is HERE!!!!! Super cool animatronics and props definitely my favorite year so far.
I had to purchase an air conditioner and had to ask 4 different people to please get me assistance. When it finally came the gentleman said that’s the one I’ll get you a cart so you can take it, in a very annoyed tone. I said thank you but could you please get me some help because I can’t load it up myself. He left then cane back with a cart I couldn’t use. Then he said very sarcastically I’ll be back to get help I can’t load it up by myself. Left me speechless. I wasn’t rude to him but something had him angry. Very dissatisfied.
Diego in the paint department did an AWESOME job getting our paint exactly the colors we needed. Diego was also very polite and professional. Good luck to him and his future plans!
Unfortunately workers only offer real help when the big bosses are around otherwise theyre kinda lazy this was my experience today at Rojas home depot, montwood I had better experiences better people more helpful
Customer service was good, very helpful staff. Drawbacks are the limited parking, narrow isles, and many of the items I was looking for were misplaced.
Total reviews rating 4.2
199 Reviews for The Home Depot 2023:
Review №1
2021-11-16A great store for your construction or remodeling needs. The staff is usually very willing to help. Bought my Traeger pellet smoker here and so far very happy with it. I can find all the accessories amd supplies I need for my grills here. They also have a decent selection of pellets for the smoker. Their tools section is also well stocked with all the major brands.
Review №2
2022-04-15Once arrival the parking is tight, but manageable.Entering The building its Clean and seems to be organized, floors and displays look great. Youll wonder around Abit on your own for awhile before getting some assistance, or if you just go right up and ask an employee.Garden section is green and is cool enough to still go looking around, all in all 4 stars 5 if greeting and assistance was a bit more quick.Great store good prices
Review №3
2022-03-21Lately I have noticed HD has gotten better with their customer service. New staff or better training? I have had more helpful sales associates than during mid last year with the pandemic. No one offered to help or if you asked someone...they didnt seem to happy to help.
Review №4
2022-05-25Went there to get a few items like weed killer, tools for gardening and found a great price on a cordless weed wacker and a leaf blower 2 for price of 1 w/ extra battery. Found everything i needed and more good service and lots of deals for the summer and beautiful flowers, plants and things for outdoors .& plenty of patio furniture to decorate backyard. I love this store.
Review №5
2022-03-12We had a great experience while shopping at Home Depot on Rojas. Kimberly went out of her way and time to help me loading my military information on my phone so I was able to get my military discount. Kimberly is the perfect example of a caring employee. Thank you Kimberly. Robert Hernandez
Review №6
2022-05-01The store is a good store for home improvement. There were several items that was missing are unavailable. Some staff were helpful and others were not. Good luck trying to find good help. The self check cashier was nice.
Review №7
2022-05-08It was great! The work shop for children to make a gift for Mothers day was awesome. Kimberly was very pleasant,helpful and friendly to all. She did a great job.
Review №8
2022-06-18Limited tool selection in store. Better selection of goods online, and shipping usually arrives 2-3 days . Employees on the floor are very busy, but highly accommodating. Very nice upbeat atmosphere.
Review №9
2022-04-29Their delivery service sucks! I ordered a saw on line and they keep changing the delivery dates on me. Ordered the saw last week of march and here we are last week of April and still nothing. I regret it big time, but live and learn! I opened an account with them and as soon as i pay off the saw (that is if i ever receive it) i am cutting the card in half and closing the account! Never again!
Review №10
2022-07-09Worst Home Depot in El Paso. Ordered online for a pickup and the item they had was in stock and took them a day just for them to tell me that they are going to refund me the money. I even went to the store the day prior to get the time myself and yet they still couldn’t find it the item. One of the Workers in customer service was bad like she didn’t even want to acknowledge me. I’d go some where else than to work with this Home Depot. Everywhere else I went was way better from in store help to ordering online and picking up. Even the other stores would call me back and tell me they don’t have such item anymore.