Kerbside pickup
Yes
The Home Depot in Mansfield
Categories
Location on the map
Mansfield, Tarrant County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 817-453-4038
Site: https://www.homedepot.com/l/Mans...
Site: https://www.homedepot.com/l/Mans...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
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Comments (199)
Manager Susan needs to learn some people skills. Berating an employee while they are helping a customer is unacceptable. Then accusing me of trying to steal while checking out is ridiculous.
This Home Depot has always had incredible customer service. They have always been far superior than the other one. I went to get a Christmas tree on 12/21. Everyone knows 2020 has been challenging to say the least. The kindness and service the sales woman gave me that day truly was remarkable and touched my heart that someone could be so caring. (I wish I had asked for her name.) I cant thank you all enough!
Put in a curbside order this morning. 4 hours later it is still processing and no one will answer the phone in customer service. I guess I am canceling the order and going somewhere else.
Standard Home Depot visit. They had the things we needed and great customer service as usual.
Home Depot is refusing to give a military discount to veterans that dont do something JoAnn (cashier) called register. In other words your retired government issued ID card isnt good enough. Home Depot simply wants veterans to jump through hoops and give up a lot of personal information to receive the discount. Havent we given enough Home Depot ?
Bought stair decking love them.. after pandemic no return or exchanges on anything unless it was because of me my race no returns my card is new bank card so couldnt look up receipts no receipt no exchange
Very helpful staff. We need new appliances for our new house and they helped us quickly get it all sorted out.
Delivery of appliances was awesome as well as selection in stock of major appliances. Mansfield store.
The one in Mansfield off of frontage road is always perfect! Most the staff in there are knowledge if theyre not theyll get right on there palm pilots and help you out youll definitely find what youre looking for if not theyll even direct you to another store that might have it Ive been to other home depots and they dont compare to this one I recommend this one hands down!!
Anyone who says that the majority of the employees here are helpful is an outright liar... Extremely rude and unequivocally lazy in their customer service... This last trip inside their doors is my last... I am officially a Lowes customer from this time forward
Could have been better. I went to pick up some small hose clamps.The rep. said not in stock,I have to order it on line.
Good service, material selection and employees. I have been to this Home Depot location numerous of times and they are consistent with the three items I listed. Respect for having the street vendor at the entrance. The pleasant aroma from the food goes all throughout the store.
Jacob was great. Very helpful, patient, and informative. He went above and beyond to care of us.
Nice, helpful staff but sometimes cluttered beyond belief making access to items difficult. In fairness to this location, the other Arlington area Home Depot’s are as bad. “Clutter Depot,” I call them. Besides access challenges, there could be an increased fire safety risk, especially on a crowded day. I’ll raise my vote to 5 stars once corporate addresses this continuing issue.
Terry at the pro desk just helped me special order some lights within 10 minutes of me walking in. I attempted this at a branch in south fort worth yesterday but all I got was a phone number for Lithonia lighting. Great job to whoever the hell manages this store. 👍
Cant say enough about the tool rental dept. Great people, and this makes me want to shop there for everything else related that I need.
During my past couple of trips to this store, I have been pleasantly surprised at the level of service that I received from the folks working in the various departments. Once was helped by a couple of employees cutting some sheetrock for me and most recently another employee got a heavy box off a high shelf so I could look at the actual product and not just a picture. Both instances, the employees helped me with a great attitude. Keep up the good work.
This place is always well stocked. I always find what I need.Cashiers are fast and efficient. So I always like going here.Oh and if you need help finding something , there is always a employee around to give you help.Seems like some of the big box stores are not doing this anymore.
Won’t honor faulty materials, even the ones that claim lifetime warranty. The Managers are incompetent and rude to say the least.I literally placed 20 calls and made 4 trips to the store over a 3 month period before they even tried to help and then when they did it was absolutely my worst retail experience ever. Giving Lowes my business from now on and buying floors from an actual floor store such as Floor and Decor.
This Home Depot location is always clean and employees are always helpful. I am always able to find everything I need.
Definitely home depot.This store is my store..Great people, and always have what i need.Keep up the great work.
Never buy appliances at home depot. Delivery teams will therefore up and flood your home. Simply pathetic.
Had some plumbing issues, had a very helpful associate help me get what I needed
Vanessa at tool rental goes above and beyond with her customer service! Im very grateful for her assistance today!
Omg return working too long. I have to stand for 2 hour wait.. refer dont go to this store anymore
I want to buy something for my yard and saw great offers on Christmas stuff. They had very good deals. I go two nutcrackers soldier for jut 49 ! They are 3 feet tall 💕
We have been very pleased with the products, displays and service at the Mansfield TX Home Depot store. Store Manager Gil was very helpful today in getting Special Buy pricing & HD card coupon discounting corrected and applied to a product ordered that had been delivered. Love how my Home Depot card rewards me with discount coupon offers! Awesome service!
I stood for almost an hr with no assistance, trying to purchase a washer and dryer. I finally walked out. No one even acknowledged my presence or say sorry be right with you. They just look at walk by. I know everywhere is short but give some kind of acknowledgement.
I contracted with Home Depot in Mansfield TX, to have my carpet replaced, I was very happy with the process and the price. Home Depot contracts with Cooper Installer to do the installation. On April 12, the installers showed up and they were very professional and all in all did a great job, but with any large project there can be a problem. This is when you can tell if you are dealing with professionals or just a company that just want to take your money. After a week I noticed a problem with one selection of the carpet. I went back to Home Depot and talked to the sales rep Helen, she gave me a contact name Briana who is the manager over the department and said that she would make arrangements for someone to contact me. I called Briana and left a voice mail explaining the problem and asked for her to call me back, I never heard from her. I called her again and left another voice mail, again I never heard back from her. I went back to the store and talked to Helen again, she said that Briana is in the office, she tried calling her, but she did not pickup. Helen went back to the office and talked to Briana, she came back took down all my information and a went back and gave Briana the info. Helen came back and told me that Briana would contact the installers and they would be in touch with me. A couple days later a Cooper manager contacted me and I showed him the problem, he said that he would have a crew come out and take of it. They showed up a couple days later, and fixed the area, everything is great now. All in all I am very happy going with Home Depot and Cooper installers they did a great job and willing to back up there work. The only thing is I would not deal with the Briana from Home Depot, even though she is the manager of the department she is very hard to deal with.
Ezra was professional and courteous and very efficient and how you help me. I needed a plug change on the dryer, and I did not know how to do it, and Ezra explained it to me very well. I truly appreciate Ezra’s help, and Home Depot should know that he is a great asset to the company.
Great Service in the truck rental department.
Found most of what we were looking for. Like all locations, they are 2 holidays ahead of the actual upcoming seasons, so go early if you are looking to decorate. They had the other items we went for. Staff is usually willing to help regardless of what they are doing.
Thank you so much to Jonathan and Ken for all of your help. I had several questions and you both helped me on different isles. When you go to home depot ask for Ken or Jonathan they both know their stuff and are extremely friendly and helpful. Home Depot is always my go to place for home good needs and supplies and their BEHR 🎨🖌 paint is simply the best!.
Home depos are stocked,had what I needed when lowes didnt.
Excellent customer service by Ms. April in the appliance area. She was an amazing employee with great smile and perseverance in helping my dad find a dishwasher that he would be happy with since the one he wanted was not available from the manufacturer...
Staff is always watching you as soon as you walk in like you have bad intentions. But for the most part the employees are helpful.
Definitely found what we needed in one trip
No stock of mower tires as website said they did.
That customer service line was the fastest for a home Depot that Ive visited in months. Great help by all
This was the third Home Depot Ive been to today. I couldnt find the Rustoleum Cinnamon spray paint.As I was leaving I was greeted by the very upbeat and nice young lady. She was very down to earth nice. Her name is Christie. I had to take her picture so it will be known.
By far my favorite Home Depot in the area! Im closer to Fort Worth and Arlington but this one has friendlier employees ( at least in the gardening section and even had available employee to help load my heavy bags of potting soil.
I tried to buy a lawnmower from this company, online the lawnmower is advertised for $99 but in store, for the same exact product, they have it priced for $199 and would not price match THEIR website. I ordered online and could have the item same day shipped with an edger for cheaper than what I would have paid in store. So I placed the order but was left feeling uneasy about being told “Home Depot does not price match their website” so I called corporate who then told me that it is at the discretion of the store on whether or not they want to price match an item. I refuse to do business with any company who feels it is ok to take advantage of consumers this way. If you can sell the product online for $99, I’m sure you can afford to sell it in store for that same price. Needless to say, I cancelled my order and went to Lowe’s to buy a different lawnmower, a bit more expensive but the cost was not the issue. Getting something for a fair price is the issue. I will not do business with a company that feels charging double in store for the same exact product, is ok.
We went in looking for a few items to purchase, a very Sweet young Gentleman came to our Rescue. His personality was so Awesome. If you need it they will stop what they are doing and assist you even another young Gentleman came to our Rescue as well, he worked in the painting department. Guys I give you a Gold Star. Keep being Awesome. Staff friendly
Whats the point in being a pro if nobody is here at the pro desk? Might as well paint the building blue and call it lowes.
Had everything we need. Workers help us very well.
My friend and I went to Home Depot to pickup some supplies for his house remodel and we were fortunate enough to meet Zach. Zach found us and asked us for help at customer pickup and he could not have been more helpful, knowledgeable, kind, and caring during our entire experience. In talking with Zach, we had brought up that we were thinking of using a spray gun to paint the house we are working on. Zach was so knowledgeable, he not only showed us different spray units that were available for rent, he also took us through how to use each one. When we had specific questions about application and cleaning of the supplies and hardware, Zach never wavered in his honesty and knowledge with his answers. If the United States was built on the foundation of hard work, dedication, and doing the right thing, then I wish our entire workforce was made from Zach. His professionalism and care are top notch. He is the type of worker that if you are having a bad day, hes the guy that makes sure you leave happy. Do yourself a favor, ask for Zach in equipment rentals, and get his knowledge (at least on painting)! I promise you you will not be let down.
Nancy was very courteous and helpful, and got me a great deal, on a lattice!! I’m definitely coming back!!
We went in looking for a few items to purchase, a very Sweet young Gentleman came to our Rescue. His personality was so Awesome. If you need it they will stop what they are doing and assist you even another young Gentleman came to our Rescue as well, he worked in the painting department. Guys I give you a Gold Star. Keep being Awesome.
Lack of concern after purchasing a fridge that does NOT work! Installed, 10 days later completely frozen up... after a week of run around someone came out.. and now 3 weeks later frozen up again! Complete BS!
Home Depot is always a great experience. Whether its a quick stop on the run or checking out new items, tree staff is always helpful. I will continue to be a loyal shopper for if you have a product defect or an issue from a purchase, they prioritize you with value. Bravo Home Depot and thank you for the always great service
Friendly staff, they always attentive to their customers compare to the other locations. Shout out to John, Weis, Donald, Madison, Josh, and Mitch. Please keep them they are great people they are your assets. They go above and beyond to help their customers. Thanks for everyone helping us there. If you need the plumber experience John got you covered he is the best to answer any question you need.
This place is huge in a good way . Always able to find help . Got my doors and installation went smoothly .
I recently purchased some material from Home Depot in Mansfield. What started out as a headache turned out to be a blessing.I recently lost my job and wanted to start some woodworking jobs on the side. My plan was to purchase some material online and have my wife pick it up on her way home from work. However, I knew that the plywood would not fit in her car without being cut first. So I called the local store and asked if I could get it cut. The guy in the lumber department said that it would be fine as long as it was paid for first. I said that I was paying for it online. He told me that it would be fine.Later on, I received a call from the store but missed the call. When I called them back, the customer service lady told me that I would have to come in to have the pieces cut, I said that is not convenient for my wife. She transferred me to the lumber department and I talked to a different guy. After a long discussion, he said that they would cut it.When my wife showed up to pick up the material, the plywood had not been cut. My wife had just gotten off work. She is a 4th-grade teacher and dealing with the covid pandemic and trying to juggle teaching in the classroom and on zoom at the same time has been very trying. She did not have the time or the patience to sit in the parking lot to wait for the material to be cut. After a long discussion back and forth, we told them to just cancel the order.Benjamin the store manager stepped in and made us an offer that we couldnt refuse. I never really thought about Home Depot having great customer service. I never really thought of them having bad customer service either though, just average. Well, Benjamin at the Mansfield store has changed my mind. Without really knowing it, his actions were a blessing to our family and we will continue to shop at his store.
Great place to shop for house materials. Very helpful employees and very respectful. With a lot of varieties of materials.
Who doesnt love Home Depot!! I love the store but I dislike their Home Depot credit card website!!
My wife and I went today and we were able to find everything that we wanted. The staff has gotten a lot better at the customer service part.
I love Home Depot!! It always has a wide range to pick from and most the workers are pretty helpful!! Thanks all i needed today was light bulbs and a light fixture!
Been going to this HD for years - In the past, they had a lot of really knowledgeable employees that I could count on to help me with projects. In the past two years, there have been a number of the really knowledgeable employees left. Now, it is hard to find anyone there to share their experience and or knowledge. A lot of times when I ask for help, I have to hunt someone down - then, they point to another part of the store and say Its over there on aisle _. And when I need help loading, I ALWAYS have to ask for help - they used to ask me if I needed any help loading. Now, I have to wait for a disgruntled employee to come up and help load. I am going to Lowes more often now because there is no difference in the two - and, Lowes has more selection than HD.
The layout was different than most Home Depot i have been in and felt like it was over crowded with pallets of product. Also, shelves where empty in several location. That said, the staff was helpful.
The only reason that I give the store a 1-star is because I have to. In order to write a review you had to star something, so with that being said this store has the worst customer service not only that , but the people in this place seem too late refuse to wear face masks and then refused to give you six feet. None of the employees; when I spoke to somebody, and ask him to give me six feet; said anything about that they should comply with what Im asking them to do. So with that being said I think that they need better employees up here that have more respect for themselves and concern for their own health. That is very important so therefore that being said Ill never come here again.
As a Pro Customer, my job is already demanding and high paced. Since rehabbing homes, Ive come to this Depot almost every day for the past 4 months. Thomas in Pro - Super Cool and Helpful. Girls that take the returns (young one, not the older lady) - Always nice and service oriented. Guy that does the online orders - Always hustling and providing me the best svce Ive encountered yet! Guy who works in blinds - Super helpful and nice. Paint - Thanks for putting up with us coming back to buy so much paint! Guys in Rental Tools - Esp the young guy from CA - Thank you for your understanding and making hard days easier. Very happy - Keep up the good works guys and girls.
Where do I start, other than knowing nothing about plants. I just had to share my experience today as I was just amazed by one of their staff that went completely out of her way to educate my wife and I. This KUDO goes out to Nancy in the HomeDepot Nursery. Why? She spent about 15, if not 20 minutes or so walking us through the nursery as we had no idea what we wanted, other than something that just “looked nice” Nancy also took time to tell us which plants would grown best in low light/outdoors/limited water and etc. A good education that I needed for sure!We originally chose some type of plant that we “thought” we wanted, however she noticed that we had a little toddler and didn’t suggest it, as it has micro-thorns which we didn’t see. Kudos to her for the observation and seeing beyond the “sell”. With a toddler, this was very important to us as only a parent would understand ( hence, little ones - touches and if not tries to eat everything). At the end of the day, after making our final choice and purchase we came home happy, educated with plants 101 and overall experience!A big round of applause for HomeDepot to have such a talented, customer focused, observant and well rounded person on the team. Job well done Nancy, this KUDO goes out to you! A keeper within the team...
Service like trash. Only 1 people working on return. Have to stand and wait for 1 and 1/2 hour long.
Love this Home Depot. They are friendly, courteous and great at what they do. I see a lot of team work here. This is the preferred store and Arlingtons location and management should take tips from the Mansfield location. Thanks for being amazing.
Great place to shop. Friendly sales people, clean aisles and parking lot. Have to drive 30 min for a pleasurable place to shop. Keep it up!
This is one of the better Home Depot stores in the area. Pretty well stocked and nice layout. The employees, for the most part, are friendly and helpful.
Outrageously poor service. My home was flooded because of pipe freezing and breaking. The mitigation people (ServiceMaster) spent days packing up all my things and putting in boxes in the garsge.then demolition...pulled out walls and insulation and all my wood flooring. I bought flooring from Home Depot on line. Then I needed estimate from Home Depot for installation...so I went in and asked them to set up an appt to measure my home. They were supposed to call the morning of appt to let me know the time they would arrive. They called and informed me they were NOT coming but could reschedule for some time later that week..Wed Fri or Sat. I told her I was totally booked up with appointments so could not reschedule. I then came back in store and rescheduled for Tues. of the following week. Well, Tues came and...nothing!!!!! I went down to store...they told me my appt had been canceled AGAIN. They said it was a mistake on their end. Then they offered to reschedule 3 days later and that they would get results to me 4 days after THAT. Meanwhile I am living in a shell of a house with everything in the garage. Their solution was putting my floor installation off another week at least. Acting manager, Troy, came to me at my request and said he would solve it...and would call me that day for sure! He said it was their mistake.. So I went home and waited....NO CALL. The next morning at 8am I called and signed another company to install my flooring.Working with Home Depot was a nightmare. Will NEVER deal with them again. I am 73 yrs old and live alone...this was just a horrible experience for me.
This Home Depot is always clean and the customer service is amazing. They always ask if you need help finding something and if you found what you were looking for. Never had any problems at this Home Depot
Pretty standard Home Depot. Lots of selections and helpful staff.
What can I say? Its Home Depot and this location has been better than most. Ive found knowledgeable help, a good selection, and quality.
I called home depot ,our company was doing a job near by. Talked to Zach in tool rental department, the item I was inquiring about was not in the tool rental department. We had to buy a torque wrench for the task that had to be completed that night. After 5 minutes bouncing around through customer service, I was transferred to Zach. He took it upon himself to check in the other department to see if the item was there. He told me it was there , where to find it, and how much it was. Excellent customer service even when it was not his department. Thank you.
A fine place for basic house owners needs.
I want to take a moment to say that we came in to fix our bath tub and needed some assistance. “Gentle John” came up and assisted us. This man is a very good asset to your company. Kind, helpful, and knowledgeable. Teaches while he helps. You don’t find good service like that very much these days. Thank you John for your assistance and kindness. He should be noticed more of not already.
Not much staff available. Its a DIY store; so, you better know what youre doing and what you want. Also, the check out team are either high or couldnt care less. Right up there with robo calls and SPAM!
We went in to get some lumber and a toolbox today and it was awesome! We had lots of help either getting more lumber from up high or loading it on our trailer! You guys rock! Thank you for helping us with our $2,000 purchase! We will be back!
Great place for all your diy home needs
The staff was available and very helpful. Not usually the case @ other stores and at their competition either.Refreshing and quick. Good job.
Really disappointed to have to leave such a review since I love coming here for everything BUT appliances. Ive been here three times for appliances and all three times the section is void of any workers. They call for help, no one arrives. Theres usually a line of customers in the appliance section waiting and I wind up leaving after 20-30 minutes. I went here today to finally buy a refrigerator after it kept flipflopping from sold out to in stock. I wanted to price match and if possible get 10% off as well as I had read that Home Depot will match and beat competitor pricing in store. After again not finding anyone in the appliance section I went to the front Customer Service and they were unaware of the process as it relates to appliances and told me to go to appliances... Finally I told them no one is back there. So the supervisor finally said sure he could price match but couldnt do 10% unless Best Buy had that model in stock (which they did). So I quickly run to Best Buy to get a picture of the elusive refrigerator on the floor with price tag or a flyer, but they dont have it on the floor nor do they have flyers but they DO have the item in stock and can deliver Monday (It is Friday right now). I tell them straight up I am fixing to go to Home Depot to request my price beat if they want to try to match the supposed Home Depot price beat. For reference this was a $1500 refrigerator at Home Depot for $1440 at Best Buy so if Home Depot matched and then discounted 10% then it would be around $1300 pretax. Turns out Best Buy cant wiggle in that 10%, thats fine. But before I head back to Home Depot I call them and finally an appliance person answers and they say that price match is true, yes, price beat is not true for appliances because their appliances are almost always special order - they dont carry any in store. To say the least, I spent a good portion of my day running around trying to find a knowledgeable Home Depot employee to help me buy an appliance - and going back and forth between Home Depot and Best Buy to prove something that said IN STOCK on the Best Buy webpage that I showed Home Depot only to find out it isnt actually a thing? Im not even sure if that is true or not but one thing I am sure of is that I was so annoyed calling Home Depot in the Best Buy parking lot that I threw in the towel, walked back into Best Buy, and immediately bought the refrigerator from them because at least when I walked in the door I was greeted and immediately assisted with my purchase. Why drive back through traffic and wait around even longer, again, to argue a price match with Home Depot, when I can get it from Best Buy whos on it. Bizarre to me as Id think the appliance section would be one of the most lucrative sections for the company and the employee if they get commission. Honestly, zero employees in the section. I wish I were joking.
Walked around for a while looking for someone to help me, went to the pro desk and the 5 employees behind the counter only wanted to tell me where to go but didnt want to come help me look. Has everything you need for day to day up keep on your house though.
Always good need more help in paint department
Worst Home Depot ever! Multiple people in the lumber area had absolutely no knowledge at all. They said both saws were broken, Im pretty sure they just didnt know how to use them. One gentleman up front, with glasses and curly hair seemed to be the only one in the store who knew anything at all. He was helpful, other than him and the woman at the cash register the entire store was useless.
Overcast day , had the whole place to myself. Nice helpful employees. Took back a saw that wasnt working and of course , no problem.
They didnt have the locks t h at I wanted.
Just tried to buy some lumber to burn to stay warm through the night and was literally turned away at the door at 8:05. If you’re going to close early, that’s fine but at least answer your phones or put it on your websites!! That was awful customer service.
I went to HD to get carpeting for my master bedroom. I had had a measure done previously. Donna had helped me in the past and helped me again that day. She knew what she was doing and got everything set up for me. The people who had come to measure my room said I had all sorts of things I didnt (grandfather clock, aquarium, adjustable bed and more, all things that I would have been responsible for moving.) That part didnt please me but Donna took care of it.
Its a pretty typical home Depot, and the people who work there are usually quite helpful. To me, honestly, its a toss-up whether I like home Depot or Lowes better, but Ive never had any complaints about this place.
I got some supplies to replace my window here!
Sunday may 15th around 1:30 pm, Guy at paint seems to have an angry attitude. Better to look for your self to do not get your shopping experience ruined.
I often go to to Lowes but Home Depot seems to be better stocked with odd parts. Such as G. E. Breakers for the Electric Panel. Lowes does not even carry that brand. When you need a part to repair something at home, Home Depo lives up to its name.
Do not buy an appliance from here. Buy from Lowes. We got an oven delivered from Home depot and it did not fit. I took it back the same day it was delivered. I was told I would be charged a 15% restocking fee. The purchase paper work stated I HAD 48 HOURS TO RETURN IT OR A RESTOCKING FEE WOULD BE APPLIED ON THE RETURN. I went to Lowes to buy an oven that will fit. Not only do they have a better return policy with no restocking fee, they had the same oven at a better price ( Home depot had the same oven on sale). Lesson learned.
The place is great! A little bit more cramped than other stores, say like Rowlett & Firewheel...those stores seem to be more spacious...but still a great place to find what you need. Two thumbs HD!!
Shot out to associate Gavin in appliance was very helpful Home depot needs more employees like him.
Thanks to Nancy in the garden center for going above and beyond hauling 12 heavy bags of mulch for us in the heat. Nancy definitely gets 5 stars. My rating is only 4 but that’s for the entire store itself. We seem to always have issues with customer service here but Nancy helped bring that review up! Thank you :)
My wife and I visited the flooring department on 04/05 at around 6:30 PM. There were 2 workers on the area just talking. I waited and asked for assistance. This one lady walked towards us, I asked question about the hardwood floor and then she suddenly walked away, said something her co-worker and just left. I asked the other lady if she can assist us and she said Yes. Im asking some questions when another couple walks in the area and she just left us there standing to take care of this other couple. I stood around for 45 minutes. The first employee was just sitting in front of the computer, never acknowledged us while the other lady was talking to the other customer. I wanted Home Depot to give me an Estimate for my flooring at home. I have a quote from a flooring company of 22K, but wanted to see what Home Depot had to offer. I think the fact that I was speaking Spanish to my wife kept these workers away from us and had them concentrate in other people. Pretty sad, but I will take my business somewhere Im welcomed and appreciated. Its their loss! I got my money and they have these employees with horrible attitudes.
My paycheck might as well just be delivered here. New homeowners second home is what the name should be. Customer service is always top-notch and items I cant grab at big bulk like Costco and Sam’s Club Im at Home Depot.Ok, can I get sponsorship? Home Depot!!!!!
Rented a Rug Doctor from this location. The young lady that checked me out was super nice and informative! The young lady that received the machine back not so much. but over all super smooth experience. Over all the employees have great customer service! Definitely will keep coming back.
Ben in the paint department was AWESOME! I wanted to stain my fence but, had no idea what I was actually doing 😬 He helped me get everything I needed together!! Thank you so much I really appreciate you!
Usually find what I am looking for at this store, unless it is out of stock. Convenient. Reasonable pricing. Great customer service. Employees are very helpful. My go to place.
Great store for most home projects. All standard departments with decent inventories plus home improvement which is mostly why I shop here. They has some great new tile designs today. While I like to shop online, many of the home improvement items need to be seen and touched in person.
How do I rate less than one star? I don’t know that there were actually employees at the store. Two people wearing Home Depot shirts were there but could not have been staff. They were just chatting away while no registers were open except self checkout, where three of the four were trying to get staff attention as well by continuously droning on that a customer needs assistance at the self checkout lines. What a waste of a trip.
Home Depot has mask required sign on door but still let’s these entitled people that don’t want to wear masks. Can we have these signs removed if your not going to follow what it says.
Visited on April 26th and 27th. Went to contractor entrance as I needed lumber. I was asked if I had HomePro account. I did not know, I still do not know. I have a Home Depot card and an online account. I was allowed in, both days, very nice people. I go back today, May 3rd, approached by employee Ricky. He asked about my HomePro ID. I explained the same as I did previously, and he said, well, looks like you dont have one. I explained that I was just in here a few days ago, with no issues, and gave the same info. He says, you cant come in here. I asked if they did not want my business, and was told, not if thats how you feel.I know we are still under a scamdemic, and that there are rules, but I had just been here a few days prior, without incidentI just wanted 3 boards. It does no good to complain to a manager either, as you are not allowed to talk to one when you call. I went to Lowes. ZERO issues.
It is organized do I can find items. I feel the quality of merchandise is better than its competitors. Customer service is far better. This is our first go to.
Supercenter very hard year for me and my mother he had a hard time trying to keep the trailer from our property to move are tracks in the backyard which is by far our fault Ive been dealing with my mother do things that were in the storage unit after we move. Soaking wet From The Storm
Staff is great when you can find them, though Im often not finding them when I need them. The products I need are always eventually found, though I catch myself looking at Amazon in the store when I cant quickly find what Im looking for. So do I want to wait a few days to get what I need and can find online or do I spend the time to hunt someone down to get what I need now...
Despite them changing products around to often I always find what I came for.
Good Customer service easy to find items
Only 1 problem today, walked the entire store and half of parking lot looking for a lumber cart.(whatever its called)Other than actually good this time.
If Home Depot would go back to their regular hours it would help out with getting things back to normal, instead of turning away customers who are trying to spend money. Any business that wont reopen to normal hours or at the fullest capacity allowed is part of the problem. Thanks Home Depot for being part of the nations problem.
The employee named Hank here gave me probably the best customer service Ive ever had! Took his time to stop what he was doing and give me a 20-30 minute tutorial on how to cut wood and make frames and everything!
The lady at customer service was rude when I was exchanging my items and spelled my name incorrectly on my gift card when she had my id right in her hand so then there was a problem at check out. I had to wait several minutes for a manager to finally show up so that made me late for a job which cost me money. It was irritating to say the least.
So disappointed with how the store looked and not stocked with what I needed. Turned around and left. Found what I needed at Lowes.
Inwent in today to buy 500 in power cable. Lowes has exact make and model for 2.36 and Homedepot has it for 3.69 i took a picture of barcode and model number because Homedepot beats lowes by 10percent. They refused to even match the price telling me best they can do is 2.86. So apparently they think I want to pay more. I guess lowes is where you should shop at
Always a great selection & very helpful. Our go to place for home improvement/update needs. The addition of curbside pickup is an added bonus, too.
Almost anything you need for your house. Home delivery is very slow compared to Lowes, prices the same, products very similar, in-store help is rare these days. Still very busy and social distancing not enforced.
Definitely in need of staff...like everyone else. But store layout is good and still kept presentable
Krystal at customer service/returns was truly exceptional. Best customer service Iv had at a Home Depot. 5 stars
I couldn’t find anyone to help me with questions on installing shutters. There was no one in the window department. I took in the main aisle for 8 minutes and go one greeted or asked if I needed help. When I finally sought out someone they had very little answer and said someone else will come help me to which I waited another 10 minutes. I am very frustrated with the lack of help or awareness this team has.
What can i say, i love home depot. And any kid that grew up in the 80s like i did saw bill and ted, you can build just about anything here, including robots that look like bill and ted. But seriously, why should i even need to write a review about home depot. Where else are you going to go. Okay maybe ace hardware because they have a better selection of nuts and bolts.
Received excellent service from Steven in lumber. He was helpful, and took the time to assist us with selecting lumber, then he took the time to cut the lumber into sections we could fit in our SUV. Overall outstanding service!
Asked 2 different people for help with the chainsaws. Waited 30 min and finally left. I guess Ill be shopping at the Arlington store or Lowes from now on.
Always loved Home Depot, Only a handful of times they didnt have something I needed or couldnt point me to something even better.
Very unhappy.I’ll try to keep it simple. I did some shopping at Home Depot in Mansfield a few hours ago. I got home and for some reason I looked at my receipt (I usually never do it) and I was very surprised for being charged for items I didn’t buy.I bought 3 bags of mulch and they charged me 5 bags for a total of $12.50. They were only $2.50 per bag, I mean why crying for $5.00 right? Well I bet that if I steal even a single item worth $1.00 from them or any store I would be in trouble.Cashier’s name on my receipt is Celeste. Very nice lady by the way but I believe getting distracted with small talks with customers causes people to make this kind of mistakes.
Very pleased with the service and employees. Shopping for a toilet and as soon as I need an HD expert, he came around the corner.This location was much nicer than other HDs Ive been to.
John in Plumbing is very helpful & nice! He went out of his way to help my son with materials to create his own proton ghostbuster pack. He truly enjoys his work & his time & kindness meant allot to us! Thank you so much!
This is probably one of the worst home depots I’ve ever visited. The employees don’t know where anything is, even when they’re fully staffed no one is around to help and you have to chase them down. I was sent on a wild goose chase, told something was on an isle nowhere near the actual location, asked for help again and help came and walked off. Should’ve just gone to Lowe’s.
Checked on line and this store had 6 on-hand of the countertops I needed. At the store, we located the products even though the layout of this store seems more complex and disjointed than the nearby Hone Depot stores where I typically shop in south Arlington and south Grand Prairie. This visit we found Gabe to be very helpful with the countertop order and assisting in doors and trim, etc. After Gabe wrote up the order and we checked out, one of the checkers at the front called Luis to help us load, and he was very helpful. This visit contrasts with two prior visits to this location where we walked out very dissatisfied with no assistance when the store was short-staffed.
Always helpful...good inventory
Visited the Mansfield store 3/19/19, and was approached by an employee who was extremely helpful and knowledgeable in helping me find exactly what I needed! THANK YOU so much to Ken (who is deaf) for your patience and understanding!!! You were awesome!! Highly recommend this store and KEN for all your D.I.Y. needs!
The girl last week working the cashier check out in contractors was the best best best help I have ever had glad to know there are still good hearted kids in this world
Today our visit to HD was awesome. me and my son had an emergency plumbing project. We had a copper line that suddenly started to leak at a connection. We came home from church and there was water all over the floor. Went to Home Depot Mansfield the gentleman in the plumbing department helped get everything we needed along with some very good advice
We wanted flooring that was on sale, but out of stock, so department manager said to check back in a week and when it arrived in store, they would honor the sale price. Store manager decided that wasnt acceptable and said we should have paid for it and backordered it. We would have done so, but that wasnt what we were told. Store Manager was arrogant and believes its our problem to deal with. NEVER AGAIN! Home Depot in Mansfield used to be great, but their service is absolutely terrible now, and this isnt my only reason for saying so.
Good service at pro service just need their workers to have more expierence at knowing their own system
Every thing was good accept checking out was a nightmare only one cashier all the rest of us you had to do it yourself I almost threw everything down walked out the store.
Always find what Im looking for. Friendly service and pet friendly. ❤🐕
I love the products and the people. Always good customer service and I can bring my pups in with me!
DO NOT ALLOW THEIR CONTRACTED COMPANY WW INSTALLATIONS TO INSTALL YOUR BLINDS, THE COMPANY IS A NIGHTMARE TO DEAL WITH!! If you are handy enough to install your own blinds, then I highly recommend working with Donna or Vanessa in the store blinds dept, but if you require installation of your blinds...RUN...you do not want the major headache of dealing with WW INSTALLATIONS.
Checkout service is absolutely awful. There were two trainees on checkouts and I was waiting in line for more than 10 minutes. All this, while 5 other store associates stood around gossiping - and not one of them acknowledged me or offered to help. Absolutely shoddy service!To be fair, the queues at the contractor checkouts are normally really quick and the girls up there are very friendly, so from now on Im only going to go to those.
Went in for plumbing parts and wasnt sure exactly the parts I needed but he helped me out so much and answered my 1000 questions with no problem and got all the parts I needed. Thanks
Went to Home Depot, after checking at another home improvement store and their wood was all warped. Home Depots wood selection is always the best, even if I have to drive alittle further. I took one star off because while looking at the wood I stepped on a staple and my shoe was covered in blood. I recieved a bandaid and alcohol swab and genuine concern from a employee. Thank you!
Used to be great, now doesnt want low $ business. Requires $20 minimum order for pickup. Apparently COVID mitigation only applies to those with lots of money, the rest of us...meh.
Always enjoy the fun trip to Home Depot where you walk around to trying to find someone to help you . That old past time of find the employee at the home improvement store. You know what let me just download the Home Depot app so I can find what Im looking for. Nothing like waiting 10 minutes for your app to download on a crappy cell network blocked by Home Depots wals. Oh here you go heres a 20 megabyte update that you need. Oh and hold the baby while doing all this
Good. Planting. Found beautiful plants!!
I would like to give this Home Depot a five-star but I cant. I called ahead talked to a manager told her I have a Husky half inch ratchet that sometimes it locks up on me. She said bring it in I will exchange it brand new for. I get there older lady that works there said let me see it... HMMM I dont see nothing wrong with it she said.. I said I am not here to debate with you about my ratchet. then the manager walked up with the half inch ratchet in her hand and she said here you go sir I said thank you so much and it made that older lady employee angry.
Always a great experience. Management here has treated me well every time.
Friendly enough people. Not very well stocked. Took to the internet to find out pretty much every other home depot around this one had everything I needed in stock.
The young lady that delivered my online order was wonderful and very pleasant. I would drive all the way here if all personnel are as nice as her.
I always very sit this store for the first Saturday kids workshop. My son always has a blast, and the staff is fantastic. Anybody with kids should look into this workshop and visit it at least once.
Just another average retail chain. Fine if you know exactly what you need and can find/reach it. ..but finding a store associate available and willing to help you can be quite exhausting
I looked up a product online before going so I dont waste a trip if not in stock. Item showed 5 in stock. Shelf was empty. Notified employee who made a call to confirm they had it in stock, but when they went to look on the shelf there was none. Stood there for 5 min to wait and hear it wasnt in stock, which I was already aware of. No further help offered. Waste of time and waste of a trip.
I wont go into all the details but I spoke with mgr, Troy, regarding a store credit. Original items were purchased with cash not at this store by my husband. He returned those items because I needed gas money & was given a store credit. We are temporarily living out of vehicle so we did not currently need anything from HD. My husband almost died & was in CCU for over a week. He bought original items for his return to work but took them back so I could use money for gas. Troy looked everything up on computer, as ALL original receipts were attached. He refused to help. He could have made the situation right, but chose not to. $27 would not have broke the store. Someday, we will be on our feet again but, I will NEVER purchase anything from HD. Our situation could happen to anyone - yes, even you, Troy. You get zero stars for compassion & humanity & 1 star for, at least, taking time to talk to me.
Like most people, we were trying to finish a project and needed another tool to do it right. On top of that we were in a hurry as the Cowboys Wildcard game was about to start. We couldnt this cordless nail gun that was showing to be in-stock. The supervisor stopped what he was doing on the other side of the store and worked to get everything we needed for at least 20-30 minutes. Im not even sure it was his department. Thank you Floyd Daugherty and Tino too. This is the reason we make a left to Home Depot instead of a right to Lowes. Yall rock!
People like to complain but when someone doesnt really good job and does goes way out of their way to help you get some materials for the job I appreciate Terry badzwion going out of his way to get me the material I need it for work I appreciate it when people do that thank you very much Home Depot in the roofing area
I love home depot
There was a great guy in the tool dept. Very willing to help. Service was great
Great service. Will be answer all questions if needed help
Watched an entire quarter of OU BU on hold. I only was inquiring on a grill availability and gave up.
2 yrs ago I would have rated it 5 stars, but I have noticed all departments are starting to slack. Now some items are not on the shelf they are still boxed in upper storage. No staff members will ask if you need help.
Im in a lot of Home Depots, and the Mansfield store is the cleanest and best organized that Ive seen. Props to Darrell and his exceptional crew.
Once upon a time there was this company that one. Man save single handly. And they should there love in return by jacking up prices in area that had money and lowering them in the less fortunate areas. The man who saved them never went shopping there again no matter what the end
They had what I needed and the staff was great too
“Gentle John” in Plumbing has to be the most helpful friendliest employee I have ever encountered. All of the employees were GREAT but John went above and beyond.
Associate told me that the valve I was looking for was sold out.i asked him for a valve rebuild kit .he said why dont you just by another one. WOW
Great! Friendly and very helpful!
I absolutely love shopping at Home Depot and Walmart and stuff in Mansfield versus Arlington the people are so much nicer there better friendlier not just the people that work there but customers also
Great customer service was able to assist me and my wife in what was asked.Thanks
I live in south Fort Worth but I come to this location when I have time. So much bigger and better selection! Staff are better and pro desk guys are great! Keep it up!
First time here, curbside pickup was good, does take a little while for items to arrive
Poor customer service. Just lost a $1500 appliance sale. Provided them with 2 delivery dates 5 days apart and they could not make any accommodations to make either one happen.
Quick service great food
Extremely lazy employees currently on shift at the Return and Pick up desk. Only one gentleman was helping customers while the 5 females stood around on their cell phones or were too involved in their personal conversations to assist anyone. Finally got service when one (Ashley #2 on her apron) said that guy looks mad and I replied I am because if yall worked for me you would be unemployed. I will take my business elsewhere from this point forward.
Much better service than Cooper location. Still like but dont love.
Had the Fuel Impact I needed. In and out 10 min.
Manager JC Scott showed character when he helped a lady and child in the rain with an umbrella. Classy JC, classy.
I like home depot, they give veterans 10% off without having to join any BS clubs that Lowes requires
Thanks for the good customer service from the gentleman “ Matt Rocea” he is very sweet and very helpful.
Was helped by a young man named Justin. If not for him I would have been searching that store for what I needed for hours. He is very knowledgeable about the store and the products in it. If you need help seek him out.
Friendly staff, clean, organized, short wait times. Pricing is equivalent to Lowes.
Always a great place to shop but the employees here are NOT helpful at all.
They were very accommodating and helpful. I didnt have to wait too long and there was no hassle 😃
Picked up 45 bags of concrete and the young men were so helpful in loading it for me
They have no regesters open. They only have self checkout open, and if Im spending my money I wont do the work myself until Im compensated for my labor in some form. Like a discount on what Im buying.
I was looking at storage sheds. One of your employees even took me outside to give me a better explanation on what I needed to think about before my purchase.
Great store! They have great contractors!
I had an exchange from another store. Tonya was very helpful and knew exactly where the product was located that I was looking for. Aisle 10 in the middle on your left. Like a google map. Perfect!
My go to place for all my projects.They did my kitchen last summer. Great prices and good customer service.
Second favorite home depot waxahachie still the best but close second
Gabe in doors and windows is just a great kid, knowledgeable and helpful. Whole staff seems to be friendly. Clean store great place to shop
I ordered online and picked up in store. My order was placed in a locker for pick up The lockers are right up front. This was a fast and easy process.
Total reviews rating 4.3
199 Reviews for The Home Depot 2023:
Review №1
2021-11-13Outstanding service this evening goes to Clayton at the Home Depot in Mansfield, TX. He listened, offered suggestions, found solutions and was super friendly and eager to help and knew store products. Also offered to put us on a plan where water filters come when its replacement time. Very helpful. Thank again Clayton for your great help. Charles Stinson, Midlothian, TX
Review №2
2022-07-09I had an online order to pick up and I dealt with Mark at the service desk. He was very professional and made sure to contact LJ, the fork lift operator/ lumber associate , and together they got my order pulled and loaded. Both men were very professional and helpful and made sure my material was correct and it damaged. I definitely will seek them out again when I need something in this store. Thanks again guys.
Review №3
2022-03-28Its home Depot. What can you not like about this place? Its where guys go on Saturday and get lost in the aisles for 3 hours while the wives stay at home wondering what the heck theyre doing. You could even have a bachelor party this place in my opinion just cut a bunch of wood hammer bunch of stuff build some stuff. Sounds like a pretty good batch of party to me.
Review №4
2022-07-15Great experience! I went to buy sprinklers because the panel on my sprinkler system went out. I met Nancy and she was the greatest employee EVER! She not only helped me find what I was looking for, she shared her expertise and made suggestions for better products. I knew she was right because I YouTubed it the previous day. She ran and got me a basket to put my items in and pushed the cart for me. I inquired about a car window shade. She actually walked me the isle then looked for the shade. On the way she was greeting all the customers and having a pleasant conversation with them. I have not seen that type of customer service in a long time. It was even better than Chick-fil-A. The shade was out of stock, so she suggested something else and she showed me that. We talked about the heat being over 100 degrees everyday. I was at the register paying for my items and she brings me a bottle of cold water. Who does that?Nancy was amazing. I told her, we (the world) needed nicer, caring people like her. Keep being you Nancy. I will choose the Mansfield location over Cedar Hill for sure.
Review №5
2022-06-27Anytime Ridgid comes out with a better solution, this store is usually the first to stock it. The latest product eliminates the need for more than one battery charger on my job site by keeping up to 6 batteries charged on a single outlet. No more fighting over generator outlets.
Review №6
2022-07-08Giving a bad review. Ordered a Husky tool box/workbench online to pick up in store. Website said they had two in stock. Get an email later telling me my order is canceled and they are processing a refund that will take 3-5 days. Why not contact me before cancelling the order? Why charge me before the order is filled? There are three of the same item at another store 8 miles away I could have gone to pick up. Now I have to wait until the refund processes to go get what I needed for this weekend. VERY BAD BUSINESS PRACTICE!!!!!!!!!
Review №7
2022-03-31Home Depot is one of my best stores to go but now they have some policy if you dont how you receipt you wont get no store credit I go like three four times of the way to Home Depot so sometimes we can keep up with all the receipts but I guess we just changed for the next store Lowes
Review №8
2022-04-19I understand in this day and time, that all business are shorthanded. But when youve got 4 guys out in the parking lot looking for carts to bring in when a 135lb woman is loading $4000 worth of sheetrock, FRP and cases of Radar Ceiling tiles...that is just ridiculous!! I will think twice about spending my hard earn money at this location!
Review №9
2022-03-20I visited this store on Sunday March 20 around 1pm. After retrieving my needed items I went to check out, to my misfortune the scanner on the kiosk I went to was malfunctioning, so I called the attendant over to see if there was anything that could be done...at the time the young pregnant woman was idle and only observing patrons as they checked out...when I alerted this lady to the kiosk I was at, her first actions were to mumble something I could only construe as negative by the look on her face, but I endured the indignation...as she tried to fix the scanner she was not only visibly aggravated to have to help me but very rude in her manners and body language towards me...rather then lodge a formal complaint with the management I have chosen to never darken the door of this particular store again and take my business just down the street to their competitor where they are kind and cordial...👎👎👎 0 stars out of 10
Review №10
2022-06-17This location is laid out a little bit strangely, but its been clean and organized each time Ive been there. Floyd in the garden department is amazing!