Delivery
Yes
The Shipping Store (UPS, FedEx, DHL, USPS) in Conroe
Categories
Location on the map
Conroe, Montgomery County, Texas, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Phone: +1 936-321-1258
Site: http://www.theshippingstorecp.com/
Site: http://www.theshippingstorecp.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–3PM
- Sunday:Closed
Comments (53)
***BUYER BEWARE*** I stopped by to mail a UPS ground package as I was in the area and went to the shipping store. I usually go to a ups store by my house but this seemed to have it all. I sent out a 2lb package that cost me 38$ I asked the employee if that was the cheapest and he said yes, very smug we have the lowest prices in the area and they have been in business 15 years. So, reluctantly I paid. Well I had to send out another package today but at my local ups store. It was the same size and weight and the ups store charged me 18$. Why was the shipping store so much more?? I can understand markup thats how business make money but honestly I feel robbed would not go again.
The friendliest staff ever. Most helpful And explained the shipping process thoroughly. The line was long and move swiftly. The store was clean and organized.
I was at this place the other day to ship two packages. The guy who took care of me was polite and all. He said he was offering me the cheapest rates available for my packages, so I decided to go ahead and pay since I had to ship them that day. The price seemed to be a little high but I didnt think much of it. I went home and double check online if what I had paid was the right price. Checked USPS and FedEx, and both places quoted way cheaper prices for my packages. I guess these guys werent really giving me the most affordable options. I feel like I got robbed honestly. That was my first time there but it looks like Im never going back to this place again.
Probably the worst shipping store I have ever come across. These folks have not realized that Customer Service is what keeps them in business A Package this store shipped got lost. First the lady I spoke to NEVER came back to me.. Secondly Matthew whom I subsequently called told me that They were not responsible and I had to figure out where the lost package was myself?? Then the manager Andrew called me - NO APOLOGY trying to make it seem that they were not in the wrong and I did not articulate to Matthew what the problem was correctly. This is after they had ALL the information on their system and were supposed to know these things. On a separate occasion the same manager, Andrew opened my envelope and found that there was cash in the inside and refused to ship it (which now makes me wonder about the package that supposedly got lost) I have NO problem in them refusing to ship cash but I DO have a problem in him reading the letter included and trying to tell me what I can and cannot do with my money?? The right thing would have been to once they saw cash was included to just close it up again and contact me to hand it back. I for one will never make use of their services ever again.
I recently shipped a package at this location and was pleasantly surprised by the friendly service and clean appearance.The staff seemed very knowledgable and helped me with a pretty difficult shipping problem I had. They even went so far as to follow up with me later to see if the problem was fully resolved. A++The prices seemed high to me, but after some checking at other shipping locations, they seemed to be pretty par for the course. Plus they offered alternative carrier prices.They do have a surcharge on their USPS (mail) services though. It was explained to me that this store is not a Postal annex, so the charges are retail. It makes sense I guess, and the prices werent too steep.
I shipped a package from the ship store via USPS but on arrival the package was missing items. I went to The Shipping Store and explained the situation and immediately the manager refunded my shipping cost and opened a claim with USPS for resolution. The people who work there are not only friendly, but go the extra mile to make their customers happy.
I went to this store twice, the first time I wanted to ship a pair of shoes to Europe, they gave me a price that I thought its quite expensive, but I was under the impression that thats the price, although the guy had an attitude as if he is the head of control room in NASA, still he wasnt rude. The second time I went there to ship a card to Europe, I had it in a bubble pad. He said its gonna be $70 and it takes 3 business days and the carries would be FEDEX. He said the card has to come out of the bubble pad and when I asked why, he rolled his eyes and he got very angry. I came out and I went to The Woodlands Postal Express on sawdust and I-45, the lady gave me the quote of $54 with DHL, she put my padded card in another padded rap and put that in an envelope and she smiled. I really recommend the woodlands postal express over the shipping store at college park for better and cheaper service with a fantastic attitude.
Such a friendly staff that is willing to go above and beyond what you can find at other shipping places. They were able to make a custom box to ship a larger odd shaped item to help keep international shipping cost reasonable.
I have been using this shipping store on & off for couple of years, recently on December 18th 2018, I shipped w/ DHL and the box was to arrive on 20th. December 24th no box & it was not showing in the system. So Andrew went to work, working with every department available at DHL. I was upset, but at the sametime Andrew assured me he would continue to do his very best to locate my gift box. Funny, I left feeling good in a bad situation. Low-nbehold my box arrived at its destination before the cut off delivery on the 24th! Andrew, I want to express sincere thanks for going above and beyond even at your closing time & I think somehow you had a hand in the box finally showing up! H A P P Y customer :-)
I went in store this morning with a small box wanting USPS delivery of $3.50 for packages under 13 ounces. Associate said they didn’t offer that. I said how much then, cheapest you have. He said $15.00!!! That’s crazy. At USPS it would of cost $3.50 which, by the way, includes tracking. I won’t be going back to this store.
Very very very bad service, I received the news that the documents I sent to bring my son delayed them, they sent them in error until another day later, my son went to spend the vacations with his grandparents to Mexico, those documents that I sent and queno they delivered on time, so I lost the return flight that cost me $ 1,500 and I will not be able to bring it for up to 3 months, in the shiping store they only told me they were only documents, if they knew everything important that those documents are. I am very angry, if it were for me I would not put any stars.
Been going there for years... OUTSTANDING service and support for my business... The staff is very helpful and professional. They are always willing to quickly help me with all my shipping needs... HIGHLY RECOMMEND
Amazing store!! The service was amazing and Matthew was a huge help. He did a great job explaining everything I had questions on. I highly recommend!!
Great service. Very helpful and friendly staff. Full compliment of shipping options and services. I highly recommend.
I went in today to ship a small box that contained in light purse to send to my mom. The guy that help me quoted me the cheapest price he said which was through UPS for $36. I found that to be extremely high seeing as though I ship coffee boxes to my mom that way a lot more and I’ve paid anywhere between $13-$20 to ship to her. When I told him that was very high he gave me a bit of an attitude, And then proceeded to show me the screen. I said that still is very high, I’ve shipped many boxes to my mom that weigh a lot more and have never paid that much. He then said OK whatever, I I can’t believe that a business today that his family run Would condone this type of behavior. Needless to say he went up to UPS store and what do you know I was quoted $14.76 so this place is ripping people off left and right
The manager (Andrew) and supporting staff went above and beyond in providing amazing customer service and ensuring that any hiccups experienced in the delivery process were taken care of. I will definitely return to this store for my shopping needs
Excellent customer service!! I walked in right before they closed, and they were more than happy to help. They were experienced and professional, and had my packages ready to ship within minutes.
I shipped a 20x20x20 box here for china using dhl very happy with the service here staff is great and kind .. They packed it up for me and made my label and custom form .. I will be coming back .... thanks the shipping store.
I always drop my packages here. I pay and package in advance with USPS because its cheaper for me. The ladies are always nice. Never had or have a problem 😊
This place is a lifesaver! I have a P.O. box here and have never had an issue. The staff is always super friendly and helpful as well!
Great staff. Very knowledgeable. Quick and efficient showing me possible shipping options.
My go-to place for all of my shipping needs. They cost a little more because they are family owned, but the friendly extra service that they provide is well worth the small, additional cost.
Great customer service and superb quality Banners, had one made for my Daughters birthday party and absolutely loved it!
Awesome customer service!! Super helpful and highly recommended. Also the office dog Captain is pretty cool :)
I love this store! Its very convenient and the owner is always super sweet and very accommodating!!!!!! I wont go anywhere else! They always go above and beyond
A very nicely run little store, everyone working here is always friendly and super helpful.
Every time Ive been there (3 times over the past 6 months), theyve all been so nice and helpful. They have quick, open service.
Excellent customer service!! Shout out to Andrew and staff. Never disappointed, always courteous and knowledgeable.
Employees here are very helpful in finding the best prices for mailing and shipping.
You give them a box and they make it appear around the world in a day or three! Magic!
I came here to send a fax and Andrew was so helpful! Thanks! Ill be back for all my shipping needs!
Easy and quick service for when you can’t be home to pick up your packages.
Very kind customer service, and genuine people that work here. Always have a great experience here.
Very nice kind people 👍 I like them
Disappointed workers are not wearing masks! I would choose another place
Friendly customer service., always helpful and courteous.
Friendly service from the moment I walked in the door. In and out in a flash. Thnx
Quick and easy service, friendly employees
Great service and very nice staff, very helpful.
Friendly and very helpful staff
Better than the post office
Great customer service
Very good attention
Total reviews rating 4.2
53 Reviews for The Shipping Store (UPS, FedEx, DHL, USPS) 2023:
Review №1
2021-04-08The best customer service I have received in a long time Matthew was so kind and helped me find the perfect card for my sisters birthday. The prices were very appropriate. I will definitely be recommending this location to all of my coworkers and family.
Review №2
2020-02-11The Shipping Store on 242 has been a good place for me to rent a mail box for more than four years. The current manager, Andrew, has been knowledgeable, helpful, positive and friendly. The other workers have also been friendly and good to work with. I have received many packages there through the years and sent a few by UPS. It has been good to have a secure place to have packages delivered and it is conveniently located in an area where I run other errands. It was also handy to make copies there on the fly a time or two. I have found this a good place to ship or receive materials, and to get other business services.
Review №3
2020-11-09Ive been to a couple usps in the woodlands and have been unimpressed with the customer service there.... Luckily found this place and they do everything!! One stop shop for a busy gal, yes please! Customer service was splendid and Matthew helped tape my packages and print my label from email. Highly recommend!!!
Review №4
2021-04-08Highly recommend this Shipping Store. Have been coming for a number of years and the customer service has always been a priority for them. Management is usually willing to go above and beyond for their clients.
Review №5
2021-04-06UPDATE (Response to the Owner, rating further downgraded):Owner: Footage shows our associate Matthew quietly going about productive tasks in the store, when you begin to harass him in his place of work for no reason other than that the associate was beginning closing procedures, (fully appropriate given it was 3:01).Response: First, I do not often write reviews. I typically limit my reviews to only cases where I am seeking to reward a highly positive experience. Second, I was in the store shopping for a birthday card, and enjoying a great day with my family.The way Matthew treated the other customer was repulsive. If you truly have the surveillance footage you claim, all of this is readily available for you to confirm.I explained to Matthew that I was leaving the store due to his rude/petty treatment of the other customer. If that constitutes harassment, then you have demonstrated that you have zero credibility to properly assess the situation.Owner: Surveillance shows him respectfully explaining inability to assist one customer at which point it was 3:05pm.Response: There was one person who came in the door as I was leaving. Matthew denied them service as well. That customer followed me out of the store. The altercation at the door occurred at 3:01 PM, which proves that the other gentleman had entered the store prior to closing when Matthew refused to serve him, and refutes your claim of Matthew respectfully explaining inability to assist one customer at 3:05 pm.Owner claim: Footage does show that you continued to repeatedly harass, attack, and verbally assault our employee even before anyone else entered the store, to the point of waiting for him outside, and attempting to provoke him to a physical fight.Response: There was a total of two conversations with Matthew. There was no harassment or attack, though there was a verbal altercation that was initiated by Matthew.The first conversation was when I was in the store and told him I was leaving due to his poor service. The altercation with Matthew happened as I was standing on the front sidewalk when Matthew came to lock the door. He initiated dialog, attempting to justify his poor behavior, so your claim of harassment is either outright falsehood or ignorance as to the meaning of the term.My final comment to Matthew was to show him how he was wasting more time arguing with me than had he just done his job. That is when he finally locked the door and went away. There was not another word passed between us, including when Matthew left, as I was still outside waiting for my family to come out from a nearby store.As to your claim of attempting to provoke him to a physical fight, it was Matthew who initiated the argument, who was the first to get angry and who was the first to issue the profane insult (Is F... you an attempt to provoke a fight? How about using a racial slur, and calling me a Karen when I am clearly a man?).I agree that I used vulgarities towards Matthew in response, and I referred to Matthew using a term that, though accurate, should not have been used in a public setting. In this respect, I regret my actions.Owner Response: We have every right to decline business on the means of workplace harassment. And strongly recommend refraining from such actions in the future.Response: As detailed above, your claims of harassment are laughable. I voluntarily left your store because Matthew proved himself to be inept, petty and poorly-suited for this position. Your response (including ignoring Matthews profane insults and use of a racial slur) proves that I made the right decision.You have no need to worry about declining my business in the future. You lost at least two customers during this experience, and you will lose more as a result of it. Your dishonest reply provides every confidence that my final recommendation is on the mark.It is far too easy to find other shipping stores that place a keener focus on service. I recommend not wasting time at this location.
Review №6
2019-01-29First off let me say wow. Im very impressed with the customer service that they showed when I was there. Not just to myself but to the other customers in the store. A young lady by the name of Lauren help me out. When I first got to the store I was greeted by the workers there. I notice that there was an old lady having a hard time with her package. Right away Lauren recognize the problem and immediately came over to assist her. When it was my turn at the counter Lauren again greeted me asking if I was having a good day. She was on the ball with the customer service. All this being say when came down to the package I was shipping. Let just say if the customers service is any example of what you should expect then you are right. My package got to its final destination on time and with no damage. So if yall have a package you need shipped and dont want to wait in a line at the USPS then go to The Shipping Store. You wont be disappointed.
Review №7
2019-08-21I felt compelled to write this review on behalf of my wife. I am a Military Service Member and I am often times away from my family. My wife has had to make many trips to shipping companies such as UPS and Fedex to send things off for me. The customer service she received from The Shipping Store 111 in Conroe, TX went above and beyond what either of us could have ever expected! Andrew and Laura are PHENOMENAL! Their customer service skills are impeccable! My wife had several books to mail off and was having difficulty with the shipping labels. Andrew contacted Amazon directly to assist and was able to resolve the issue for my wife! I can’t thank Andrew and Laura enough for their patience and kindness. We need more people like them!
Review №8
2020-01-28The Shipping Store always provides the best service, they are always friendly and accommodating. I have used their services for 2 years now and I rent a box as well. Definitely, recommend them for your shipping needs.
Review №9
2018-11-02Never had an issue with any of my packages that I sent through here. You cant beat the convenience of being able to take all packages to one place. Not to mention the best benefit of never having to visit a USPS store again in your life. Highly recommend.
Review №10
2021-04-08This shipping store has always provided me with great customer service. It’s by far my favorite in the woodlands area! The employees there are fast and friendly!