Delivery
No
The Sound Organisation in Arlington
Categories
Location on the map
Arlington, Tarrant County, Texas, US
Service options
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Offerings
Repair services
Yes
Service guarantee
Yes
Planning
Appointment required
Yes
Phone: +1 972-234-0182
Site: https://soundorg.com/
Site: https://soundorg.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (52)
These folks provide top notch service. Buying a Rega Planar 10 turntable was a big decision made easy by their support. Only today, Bryce is still answering my questions about proper use of my turntable. Thanks guys.
I spoke with Bryce this morning about an issue I had with my new turntable. Super friendly guy who clearly knows his stuff. Talked shop for a few minutes, he got me in touch with the right person and the issue was quickly resolved. Thank you Bryce and Cole for a great support experience.
I purchased a Rega RP6 earlier this year. While it sounded incredible, there were a few issues that I felt unsatisfied with. Bryce and Cole couldnt have been more responsive and helpful. At first it was just a matter of having a cable sent out, but 8 months later when I was still having some issues, they opened a brand new RP6, tested it to make sure it did not have the same issues and sent me the replacement. Their local dealer came and set the turntable up for me perfectly. I couldnt be happier with the customer service they have provided me.
I have had the pleasure of dealing with both Cole and Bryce on several occasions regarding questions and/or issues that I have had and they are both awesome. Very knowledgeable and have spent a great deal of time both on the phone and through email answering my questions and concerns. I highly recommend Rega products in part because of the outstanding customer service that I’ve received from Cole and Bryce.
Both Bryce and Cole were awesome !On two separate occasions I had questions and issues that needed to be answered and solved on my RP8 and Neo power supply.Both were ready and able to help.Also both are well versed on the intricacies of all Rega products so they knew exactly how to handle my questions and what needed to be done to get my table and power supply working perfect!Great job !
Bryce was amazing! I called with a turntable issue that I thought would be impossible to remedy, and he gave me a solution within five minutes. He emailed me step-by-step instructions on how I could correct the problem, and everything now works great! I’m so appreciative of people like Bryce that are so knowledgeable and helpful. Thank you!!
I called the Sound Organisation today to get some guidance on my rega record playing system. I was politely greeted and directed to Bryce Allan the sales manager. He is a jolly fellow and a pleasure to talk to. He gave me excellent advice and suggestions to better my LP experience. It was very refreshing to get detailed assistance from a company and speak with a real person who knows his stuff! If you are looking for a record player and top audio gear look no further than The Sound Organisation and rega components. The products are superb, but their service is amazing!
Fabulous representative for Sound Org got me through the problem I was having with grace humor and professional advise. Most thankful. Spinning vinyl again with a smile!
Bryce and Cole are the best. They helped with some issues and concerns I had with a turntable. They went so far above and beyond what you would expect in this day and age of faceless corporations with no one to talk to or to help with issues, questions, etc. Great work guys! I might actually like these guys better than I like Rega turntables!
What can I say - when it comes to customer service, there is no better company. I had a problem with my Brio amplifier, and Cole took care of it with a level of professionalism you seldom see nowadays. I ultimately traded up to a Elex-R, and I am so happy I did. I was already a Rega fan, but Cole and the team over at The Sound Organisation have made me a fan for life. Thank you!
I recently purchased an Arcam AV860. The support experience with The Sound Organisation has been top notch. I had a number of questions prior to purchase which they promptly answered. After the purchase, I had some issues in downloading the Dirac project to the Arcam. Tom at the Sound Organization provided some recommendations to solve the issue and provided me with his phone number in case I needed to call him on the weekend. I called him on Sunday and he promptly called me back and we were able to figure out the issue and successfully download the project. Very impressed with the support I have received.
Couldnt have been a worse experience! Conceited, unprofessional, and oblivious! Ordered an ethernet switch that arrived with a leg damper that had fallen off and the companys logo was etched in at an angle (all pics online show level with edges). I requested a prepaid label for return and was told that all the switches they received from english electric were off center and that I would have to pay for the return, as they would simply glue the leg damper back on. I only hope youre not the unlucky sob that got their resale of damaged goods, or any of their other factory seconds... seems like common practice at the sound organization.I was helped by Tom McGehee
Needed some small replacement parts for my Dali speakers. I got an immediate response from Bryce Allan at The Sound Organization and mailed same day. Great company and customer service.
I emailed ARCAM asking for help and received a call from Tom. This company is all about service. I had several issues with my ARCAM 450 caused by DIRECTV and my Samsong smart tv. However, after 4 to 5 days of 45 minute phone conversations to Tom at The Sound Organisation I learned a lot and he solved all the issues and more.Tom held my hand though the whole process and reassured my we would have a good out come.GREAT COMPANY
I recently purchased an Arcam receiver from my local dealer and I had a lot of questions regarding Dirac set up and HDMI, Audio, Video, Analogue, component set up. When my local dealer wasnt available, Tom, at Sound Organisation was so instrumental in getting my AVR set up into my current system correctly to a tee. He responded by phone, email and even facetime, to make sure my dirac curves were just right. The customer service after purchase is key for an item like audio. I cant say enough and would buy another Arcam or whatever else that may come from the Sound Organisation. Not only was Tom super helpful, but the home office was able to give me spec info and follow up if Tom wasnt available. This team is what you want in this day and age.
Been dealing with these guys for years. They are fantastic. Top notch customer service. Bryce in particular has been so helpful to me over the last few years. Great work!
Bryce Allan is absolutely super - he answered my questions in a VERY timely fashion and connected me with a local dealer who is very knowledgable and very helpful.
I found The Sound Organisation because they are the only US distributor for Fyne Audio. I was lucky to be one of the early customers to receive the Fyne Audio products in the US. Tom, at The Sound Organisation helped me along the way to expedite my F501 speakers imported from the UK and freight delivered to my front door in California.The Fyne Audio F501 are exceptional speakers and marketed at the perfect price point. Check out the reviews for the F501 on What Hi-Fi or if your lucky enough to visit The Sound Organisation showroom, ask for Tom!
I purchased an Arcam AVR550 from TSO and the responsiveness and the follow-on assistance with setup was excellent! Tom was very easy to deal with, answered all of my questions and worked hard to make sure I had a pleasurable buying experience.
Lightning fast response to the loose volume knob on my Brio-R, solved at home with a small flat head screwdriver. Which saved me the hassle of unhooking my amp and taking it to my local dealer. Thanks TSO for supporting what you sell!
These folks are incredible. I purchased a receiver from a retail store and they did not have a few accessories in wirh it and they sent the stuff out no questions asked immediately. They also answered all my questions about set up etc. etc. couldn’t have had better or more congenial service.
I sent my Arcam CD 73 player to the Sound Organisation to be repaired as it was not tracking properly. When I received it back from being repaired, it shut off with my CD stuck in it after 15 minutes and would not restart. I resent the CD Player back to the Sound Organization, they said they repaired it once again, and sent it back to me. Again, the CD Player shut off after 15 minutes and would not restart. I am very disappointed with the time, effort, and the original shipping I paid for to send the CD Player to the Sound Organisation. I would stay away from them and from Arcam products.
I have interacted with the SoundOrg on a number of occasions; with ARCAM and Rega Products; their customer service and support is quite truly 2nd to none... I cannot recommend them too highly if you are a customer of their supported brands!
I requested information to be sent to me. I immediately received a complete response with two documents that answered all my questions. Surprise! I also received a phone call from Bryce and he offered additional insights to assist me. Darn friendly guy and superb support. Thank you.
These guys are super responsive to even the most mundane questions about their products. Ive never waited more than a few hours for a reply whenever I have had a question. Oh and the P1+ is great, go get one now.
Had a small problem with a Rega turntable that I didnt even buy from them — they responded immediately and got the part to me in a couple days. Great customer service.
The information was excellent, very helpful and friendly. He made me happy about owning a Rega tt. Thanks again Bryce.
I know absolutely nothing about electronics, and had a question regarding my amplifier. One with a very simple answer, as it turned out. Instead of condescending to my ignorance, Bryce was helpful, succinct and respectful. Thank you, and now I know something new. :)
Amazing customer support! Fast and friendly, great knowledge. I needed assistance with my new Rega turntable and the response time was incredible!
This place is awesome and Cole was a ton of help and fixed a problem with my tone arm. Will always buy Rega due to there great craftsmanship and helpful employees
Im really impressed by Sound Organizations rapid turn around time – and friendly e-mails – for repairing Chord electronics!
Bryce was extremely courteous, knowledgeable and ultimately very helpful!
Bryce Allan was very helpful with my questions about the RP 10 and answered promptly.
The most knowledgeable folks in audio that Ive ever met. Their facility in Arlington is great and the décor is quirky and fun.
Bryce Allan from the Sound Organisation was terrific responding to and answering my questions about the Rega RP6!
Excellent advice and education from Bryce. Very knowledgeable and honest. Thank you!
SImply wonderful support for my Rega tonearm. Im very appreciative and couldnt be happier!
Fantastic service from Bryce. He went above and beyond to make sure I was taken care of and satisfied. A+
Bryce was incredibly helpful and solved my problem. 5 stars!
Reply to request for information on Arcam firmware update was immediate and accurate.
Quick and detailed response to multiple emails on Melco server availability. Excellent support.
I was completely surprised in a great way by these guys when a piece broke during shipping. What customer service!!!
Total reviews rating 4.9
52 Reviews for The Sound Organisation 2023:
Review №1
2022-05-10I got my first turntable (Rega Planar 6) 4 years ago. The Sound Organisation especially Bryce have been beyond amazing and are always available from my detailed all the way down to my silly questions. Today, I’m more informed and musically happier because of them. Thanks as always.
Review №2
2022-07-25Ricks outstanding customer service was second to none. He helped me get my Chord Qutest repaired when Bloom Audio (where the DAC was purchased new from) said it was out of factory warranty and there was nothing they could do to help me. Turns out I still had several months remaining on the factory warranty, and Rick was quick to help me! Thanks Rick! Your commitment to excellent customer service is appreciated!P.S. Stay away from Bloom Audio.
Review №3
2021-08-18I have been around audio for a long while. My experience with Bryce at Sound Organization was in my experience very much beyond what is typical for the audio industry. You can spend a lot more money for gear than Rega, but you will not have anyone do better for a customer than how I have been treated! I deeply respect the companys attitude and would say that purchasing a product that they represent is more than sensible, it is smart.
Review №4
2021-07-22Amazing service and support from Sound Organisation. They provided support for my Chord Hugo 2 even though I bought it from another dealer. While that dealer failed to communicate with me, Rick from Sound Organisation helped me and replaced the unit. Rick is so patient and attentive. He helped me through the whole replacement process, and provided every up-to-date information whenever he could. Thank you, The Sound Organisation. Thank you, Rick. Two thumbs up!
Review №5
2021-03-31I just had the best service I have EVER received from Bryce at The Sound Organization. EVER.I a specialty 78 turntable a few years ago, from a dealer in Richmond, VA. After a recent move to the West Coast, the turntable was not turning at speed. After spending $180 at a local repair shop, to not fix the problem, even though they tried to convince me it was fixed, I contacted the dealer in Richmond, who put me in contact with Bryce.Bryce first coached me through a self repair, which I must admit I bungled. My fault.Bryce then provided me with proper shipping materials and instructions to ship back to him. After a very short turnaround, my turntable was shipped back, and operates perfectly.More important than a prompt, professional repair, was the courtesy and wit of working with Bryce. Very prompt communications, a zoom walkthrough with self repair help, a totally great experience.Oh, and no charge. Like I said I have never been this well treated.To Bryce’s management, treat him like the gem he is!!
Review №6
2021-08-09I called to check the status of an order and a very cheery and helpful fellow named Bryce called me back right away and explained that Rega P3s were indeed on back order and offered to look into my order to find more info for me. Next thing I know Im receiving an email from the freight carrier confirming a delivery date. The Sound Organisation actually shipped me a P3 they had in stock, but this one had a much more expensive cartridge installed. They went way beyond and an extra-mile, and at no additional cost! I love the Rega Planar3 and I love The Sound Organisation, which I now refer to as the 2nd Happiest Place on Earth. A Huge thank you to all at The Sound Organisation.
Review №7
2021-04-12Ever wonder if distributors did anything to justify their percentage of the price? I did; now I know. When my Rega Elex-R developed a weird shift in channel balance when it was just a few months old, the distributor, The Sound Organisation, stepped in. They were super helpful, friendly emails, and had me ship the amplifier to a repair centre. It was tested, repaired promptly, and shipped back to me at their expense.It works perfectly now, and sounds great (as it should)! Response and service from Sound Organisation couldnt have been better.Thank you!!David
Review №8
2021-01-26The Sound Organization provided excellent support on following up on a question I emailed regarding the anti-skate adjustment on a 10 year old Rega P3-24 turntable. I received a prompt email response, with an offer to talk via phone. We quickly connected, and talked to a friendly and knowledgeable product support manager, which resolved my issue quickly. Big thumbs up!
Review №9
2020-07-28I had a great conversation with Bryce yesterday about my Rega P3 turntable. Hes wealth of knowledge and took a good amount of his time to explain how to resolve the issues. I now have even more admiration for Rega products. My P3 turntable is an amazing piece of equipment and definitely worth looking at for the $1000 budget.Bryce is not only extremely knowledgeable, but a great guy and funny as all hell. I would definitely contact him if you have any questions.Chris
Review №10
2021-02-09I bought a Planar 2 from Music Lovers in SF. They were very, very difficult to deal with. The Planar 2 had some minor physical defects and poor insulation (from footfalls.)So I called Sound Organization because they are the importer for Rega, and I spoke to Tom MacGehee. He was enormously helpful. I decided, with absolutely no pushing from Tom, to return it and purchase a Planar 3.Tom helped me with new setup and a glitch with the tonearm. Tom was patient, friendly and unpretentious. When I said I wanted a non-Rega cartridge, again, he was helpful and did not push me one way or the other. The Planar 3 sounds fantastic and I am happy. If you get a Rega product, just order form Sound Organization - they are the importers and you may get better and quicker help.