Delivery
Yes
United States Postal Service in Austin
Categories
Location on the map
Austin, Travis County, Texas, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:7:30AM–5:30PM
- Tuesday:7:30AM–5:30PM
- Wednesday:7:30AM–5:30PM
- Thursday:7:30AM–5:30PM
- Friday:7:30AM–5:30PM
- Saturday:8AM–3PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (199)
I think someone that works here is stealing packages. I have lost over $2600 worth of items, 75 packages, in a span of 2 weeks due to this Austin location. I file a claim, get a call from a post master general saying my package is being scanned at this Austin location every day, never being shipped out to the next location, so the tracking just shows Austin TX In Transit To Next Facility. I call here, and they say they dont have it or they flat out hang up on me. I end up having to refund the buyer, eat the shipping cost, and lose my item. I use to love USPS, but this place is garbage. I will be shipping items with another company from now on.
They told me to drop off a prepaid package on their cart. They never gave me a receipt. Its been a week and it still says they havent received it. I went in person, the teller told me its not their problem, they are backed up and probably havent even scanned it. The manager was not helpful at all, didnt care about the situation and offered no solution. Moral of the story, never ship anything expensive through here, dont trust the tellers, get a receipt.
It says right above the entryway to this post office that you can use self-service inside by printing shipping labels. But I go in there and both employees say they dont have the technology to do that there. So why is this sign above the entryway?? Very disappointed with the service and misleading sign. Im posting the pic right here. This could cost me a sales for my business.
Asked them to mark fragile. It was packed with bubble wrap in all sides. Arrived in a million pieces. I’m done with them. They’re male staff are all unfriendly, the women have been super.
I sent mail to Austin Texas 2 months ago it was supposed to go to DHS to report a stolen EbT food stamp card... how come there is such a delay on a response I live in leachville Mississippi County Arkansas..
Front desk staff man was very rude and dismissive. He was supposed to be in nice and kind even the government employee. They have to set up their mind as a service agent to the customer who pay for the services and the products.Very disappointed.
I love how this location is open on Saturdays. I arrived close to noon, and it wasnt packed. The staff was friendly, the location was clean and organized. There were also several parking spots, which is also a huge plus!
I mean, its the post office. Sometimes theres a wait, sometimes not. Sometimes its a quick in/out, sometimes youre rolling your eyes and toe-tapping. Again, its the Post Office lol
Had to come here a total of 6 times to just get a new key for my mailbox. Each time a different excuse as to why their key making machines won’t working. The 5th time they promised to call me so I wouldn’t have to come back for nothing. Unsurprisingly, they never called and had to go back hoping they had finally made this new key. In total it took me 3 months just to get a new key I lost. Customer service were if anything confrontational. They were kind enough to get someone to drop off my mail when I really insisted I had something urgent.
The bar is lower when you are comparing USPS locations but the manager was extremely helpful when he came out. Showed me which priority express envelope to use instead. Man at the counter was not rude and worked with me as I tried to get all my materials packaged. Overall a great experience and if I need USPS again I will use this location.
This is one of the best post offices out there. They are solid, get their job done and when you ask a question they answer knowledgeably. Ive been to many post offices across the country & I drive out of my way to come to this one. Sure it isnt the atmosphere of an ice cream shop, but they are professionals.
Pray that your items dont get stuck or stolen here. Ive had 2 packages land here in the past month and none of them have moved.
This is my local post office, and I love it. It gets busy around lunch time, but the employees are always kind and patient with my shipping questions and some of them know I get really excited when new stamps come out. Its clean and orderly and exactly what you want and expect from a local post office, I look forward to going there.
Your distribution center is a perfect example why the USPS will be no more eventually. Looks at these comments!!! Nobody is making any attempt to resolve anything. The representative I spoke to practically yelled at me for mistakes of the post office. I was so angry I just hung up. I too have a package being held hostage and was told just to file a claim as if it’s for sure already gone (stolen)
Im glad they leave the lobby open on Sundays!
A black man who is always there attending is very rude, its already been twice that this person has no education to talk to customers, they would see to remove him from there because he does not treat customers well, he is always in a bad mood yelling at customer
PROS: In the last few years, I have received consistent, efficient, excellent customer service at the Cross Park post office.Also, their staff has remained. There is not much staff turnover, which, to me, is a good sign.Its always clean too.CONS: Sometimes letters are misboxed. The worst was when someone elses INCOME TAX REFUND was placed in my p.o. box by mistake this year. Glad I was given a conscience. I returned it back in the Misboxed Mail slot and highlighted the correct p.o. box.In the PAST, multiple times, purchases never arrived (I called the companies who had records of the shipment arrival) or boxes were partally torn open. That has not happened for TWO years now. Possibly the wrong people dealing with the packages were discovered and fired. So, things, SO FAR, have improved significantly!Thank you.
Ive had two packages now never delivered from Austin distribution center. The package remains “in transit”. One package is 5 months late, my second package is 7 days late.It’s doesn’t take 3 additional days to receive a package from a hub that’s an hour away. It took 2 days for this package to come from a different state. This tells me the packages are being stolen at the Austin hub.This is unfortunate when federal government is being provided right to defunding usps.
Package was stolen from someone at the post office. It arrived to the 78744 office on Burleson Rd. Initially it was out for delivery and then for no reason was brought to the 78710 office for “pick up”. Then, as per the tracking it was delivered at that office, an “individual” managed to leave the office with my online order. I guess you can walk in there, point at any package, and take it without them confirming any ID. But let’s be honest folks, stop stealing our stuff y’all or call out the person who’s doing it.
Went 2x during Christmas week. It was early but there were only a couple of customers there. Employees were extremely nice!!
Linda helped me with a very complicated situation involving multiple forms. Because of her years of experience with the USPS, she knew exactly what to do, and made it really easy. Others at another branch told me the wrong thing, but at this branch, when one person wasnt sure, they pointed me to Linda because they knew she had the experience. I appreciate him referring me to her to make sure I got the right answer, and I really appreciate her for knowing the right thing to do and telling me exactly how to execute it. She also patiently answered all of my questions. She was a REAL help, and she prevented what would have been a major hassle if it had been done incorrectly. This location also has great hours and is well lit. Thank you to the entire team for all you do!
Mr. Muse of the passport application services helped me set my mind at ease for my first renewal on my own.
Online tracking indicted that the mail I sent arrived at this office days earlier but hasnt been delivered. Concerned, I called this office and was told unapologetically that if the tracking shows that it arrived in this office it means that they have delivered. They just havent scanned it. She sounded very annoyed even though its her office that has done a sloppy job. And from online comments it seems that the office also didnt scan a lot of the mails. What are they charging tracking for?
Poor customer service. I know its covid time, but you cant take money saying a package will be there on time and then when it doesnt get there not offer compensation or even an apology for their mistake. Package has been in facility for 6 days and hasnt moved. Has a tracking number, but cant be found.
Due to a simple addressee name error this office rejected two packages and now seems to be holding a third one hostage. I was told the recipient just needed to come in and ask for the supervisor whose office it is being held in. But when she did that, the people at the front desk refused to get the supervisor!And like many other reviews here say, they dont answer their phone. Ive called nearly every day for the past three weeks trying to get this sorted out but it just rings for a while and then gives a fast-busy signal.
Sent some extremely important documents to the Austin TX USCIS office over Priority Mail. This was supposed to be delivered on 3rd Mar. It was reached to Austin Texas itself on 4th Mar morning and then no update for last 6 days. Has been siting there at AUSTIN TX DISTRIBUTION CENTERwithout any progress. Feeling super frustrated.
I had a package supposed to be delivered on a Tuesday. Tracking showed the package arrived at this post office on Monday, they get forwarded on to Manor the next day. My box with medical supplies in it sat in the this Austin facility for 5 days. Over 20 calls to this black hole and they would not even answer the phone. A trip down there from Manor was fruitless, they would not even look for my box. Said it would be delivered to me at home. It showed up in Manor on day 6 after arriving at this Austin location. Horrible service, rude people, apathetic and un-apologetic at every level.
Use UPS and FedEx, these guys here are so incompetent. Useless people.
Wont answer their phone. Ever. In two years theyve never once answered.A package of my recently deceased fathers belongings has gone missing and I cant even get anyone to talk to me. Its impossible for me to go in person with their hours and my work schedule. Im absolutely disgusted and heartbroken.Also, they constantly deliver my packages to my neighbor with a completely different street address, just because the numbers match.
Would also give negative stars if I could. I had a birthday present scheduled to be delivered the day before the birthday. It was processed at their facility on 5/14. It is 5/24 and the tracking on the package is still in a processed status. Tracking also says it was due to be delivered on 5/19. They will NEVER answer the phone when I try to call and Im convinced someone decided to keep said package for themselves.
Your guy, Howard, needs to find another source of employment. Aside from being unhelpful, he was downright rude to me. I showed him the directions from the website and he told me I needed to go through the website for assistance. It literally says go to a post office, he said that if I wanted help I could come back Monday.
I went in to get my passport and the guy checked my documents and said a renewal was fine, even though I got my passport card before I was 16 years old. He sent everything out and three weeks later I get a letter in the mail saying that I’m not eligible for a renewal and that i had to fill out for a brand new one. So I got to the post office the next morning (passport facility closed) and explained my situation to another man and all he said was that the it didn’t sound like the guy I charge of passports would ever do that, but he did. He did not seem to try to help or even apologize on behalf on the mans mistake, but instead made it seem like I was the one to blame. It was very rude and I have now sent everything with the help of another facility but since the first time it was mistaken now everything it just everywhere and I won’t be getting my passport in time to go to my study abroad trip. I don’t recommend coming here.
Thank you Conrad! Had a great passport appointment experience with Conrad. He was punctual and helpful and went beyond what I expected. Appointment was at 9AM and he was exactly there at nine. He helped correct a couple of mistakes on the application form in a very pleasant manner. Glad to see we have a few good people we can still count on at USPS.
Paid for priority 2 day mail and my important documents have been sitting in this post office for 3 business days... Never again am I going to send anything that needs to be somewhere on time through USPS. Id rather pay the premium to another company that I know will more than likely have it there than this negligent organization. I wouldnt mind if this occurrence was rare, but unfortunately it isnt.Ive tried calling this office every 20 minutes during business hours over 2 business days and no one picks up. Then I try to get more information from either usps online or even calling their help line and it is a recording that wont give you any more information than a quick last scan check. No customer service, pathetic advertising that boasts claims they cannot keep, and a hub like this one in Austin is why theyre struggling to maintain funding.
This post office deserves an award of excellent customer service and for always answering their phone and assisting the public... NotDont know why they have a number and the option of appointment only for passports when you cant even get someone to answer the other end! How are we supposed to make appointments if the phone just keeps ringing and eventually shuts off by itself. No point in calling at any point of day.. Morning -nope , afternoon - nope ... Save tax dollars and shut your phone off if you are not going to use it or hire someone to just answer your phone...
I needed my passport. The ladies at this facility are totally awesome and extremely helpful. They walked me through everything I needed and it was the best experience I have ever had dealing with the government. My post office is on Double Creek drive in Round Rock, and I was hesitant to drive all the way to central east Austin to wait in line for a day - but there were no lines, there was no waiting, there is this awesome facitity with truly friendly people working there - and it was everything I was not expecting!!Thank you USPS and the ladies at the Cross Park facility - you are exceptional!!! I will send all my friends who need passports to you.
A package was undelivered to a school at 5:41. You would think they would know that schools are not generally open at 5:41. I tried calling this PO, but the line kept getting disconnected. Not even put on hold. Pretty unprofessional...
We showed up around 8:30on a Thursday night to use the automated kiosk. While we were using the kiosk an employee was gathering packages from all the dropboxes. She was very friendly and helpful. She waited for us to finish labeling and stamping our package. She then put it into a bin that would go out first thing the next morning and guarantee that it would arrive by Saturday. If she wouldnt have waited for us it would have arrived on Monday. Wish we knew her name. Lifesaver for a couple of procrastinators. She deserves a raise and a big award.
The staff at this location as very poor customer centric skills. They lack smiling at customers, they dont thank them, nothing.They made a huge mistake with money order I had requested and I called over and over again to talk to them about this issue and they just dont answer the phone. I am now going to escalate this further and see how its handled and will post a follow up post.
This post office has lost my packages 3 times in 1 year. I have called and no one ever picks up. I have my suspicions that the employees there are THIEVES and steal packages. This post office needs to be audited and thoroughly investigated. I undertand that mail can ocassionally get lost, but this is the 3rd time this has happened and I firmly believe its a dishonest employee responsible for my missing packages. Its such a shame!
Good customer service!!I had an international package to ship out and it was done within 2 min.The staff at the counter processed my shipping request in a jiffy.However, I was unable to get through via the phone when I tried calling before visiting. Again, could be possible due to many customer requests inline.I really liked this facility and the way it was maintained inside.Used the most cheapest international shipping option and got my package delivered in 12 days to India.
Last week I spoke with the contractor that delivers our mail to complained about 3 mailing boxes that haven been broken for the past month. He stated to have reported the issue several times but the post office dont care and wouldnt fix the problem. I have called the office every Day for the past week and nobody respond at any time. Please pass around the correct number to contact the office. I am calling the number on the website for this postal office.
Time for another bad review! I shipped an item on February 2, processed at this facility on the 4th with a scheduled delivery date of February 6th. Its been in transit ever since. Ive filed a missing mail report, tried to call both the post office and the main USPS number (40 min hold, I gave up). Im going to have to refund my customer so Im out the amount they paid plus my item. Time to switch to Fedex for my shipping- this is unacceptable. My guess is that this particular branch is operated by thieves and/or the laziest workers ever.
My wife and I needed to get passports and due to the hour restrictions for passports it had to be close to work. We found this place and saw that you have to call to schedule appointments for passports. We call the number and it just rings and rings until it disconnects... call dozens of times over the course of 3 hours... same result. Finally we just go to the post office and since we had filled out all the forms online and had our pictures, they were able to help us without an appointment.When I asked why nobody answered the phone, they said only the supervisor is allowed to answer the phone and the supervisor covers five states is and is never there... The only way to make an appointment is go to there in person, schedule it, then come back...
I rate this post office as a zero. Ive had 3 packages sent to me routed through this facility. The priority mail packages took 5-7 days. Most recently, a package was sent to me 10 days ago and still not received. They never answer their phone so you have no recourse. I called POs in my area and they have lots of excuses but no solutions. This is ridiculous!
I found my experience to be disappointing. I found them to be a bit reckless in handling my post. It is a Shame that such stubborn people do not own or take responsibility. They messed up with my local post and sent to Atlanta, then again took seven days; with no reply, with no updation. They Made me run back and forth. I am still struggling to find that post. When I went to this post office, they registered a complaint, and they have told me the manager will call back.
Seems like the only time they have more than 1 star are for people that visit them personally. I do not live in Austin to visit them personally. I wish they had the same great customer service for the people that try to call. THEY WONT ANSWER THE PHONE! My package was supposed to be delivered within 2 days and has been sitting at this post office for 15 days. Get with it and please deliver my package it is time sensitive!
It was one of most disappointing customer support and service I have ever received.My express 2 days envelop for ~$30 was finally delivered, but I get this information from organization where it was sent in one month, because USPS could not provide this information.I paid for service, but instead of basic service I receive uncertainty, long waits on a call queue to customer service, and just guesses where my envelop is.This review is related not just to this specific USPS store but to USPS in general.
They lost my certified mail with important documents that should be delivered in 2 days. After waiting 5 days for a reply they sent me some unclear template answer. All my other emails were ignored and unanswered. I have not received minimum service, I have not received refund, I have not received insurance.
If only i can give ZERO OR NEGATIVE for rating this USPS branch well deserve it. Google should create new NEGA Ratings because USPS created a branch with NEGATIVE service. I hope USPS Head office is checking all reviews so they can terminate all staff here. To All who wants to ship their items on this USPS branch BEWARE they will not deliver!!! Package will sit not for an hour but for MONTHS!!! They love to waste your time to follow up calls, they will not answer. If they answer they are not aware and they cannot do anything about your case. They forgot that they are USPS employee and they do not know they objectives and goals why they are working! They are just there to kill time for their retirement!!! Good luck to all people who will have a stressfull time checking what happen to their packages!This is the best area to get a certified mail and insured for bigger amount, well well welll they will not DELIVER.
Worst post office I have ever been to. Only reason I was there was because I work close by. I got there at 5:15pm. Small line. Get to the counter. Need a different package and a pen. The package I needed was right next the guy as well. I get the package and look for a pen in the lobby only to have the main gate closed on me. Horrible customer service. These people need some training. If the post office is closing, I hope this one gets closed first.
I have have spent hours calling everyone, driving around to all the offices.. and still I have not found ONE person willing to take up this issue to help find my package or resolve the issue.Todays date is 1/29/2014.. when I do tracking on a Christmas Package here is what is says:Processed through USPS Sort FacilityYour item was processed through and left our AUSTIN, TX 78710 facility on December 19, 2013 at 3:04 pm. The item is currently in transit to the destination. No further information is available for this item. Additional information for this item is stored in files offline.
The never answer the phone or call back. The delivery to our neighbor hood is poor; we get each others mail and tracked packages go MIA once they are indicated delivered. Whoever is the post master of this location needs to step up and fix this place to be average would be great!
TERRIBLE...EVERY LOCATION IS THE SAME.Instead of finding solutions to the shipping issues they choose to say they cant. Online tracking system doesnt work. They rarely answer the phone and then have the nerve to say call back. Callback for what? For you not to answer the phone and once again have to go through the redundant process of rescheduling a shipment.
The staff here is extremely rude, in a condecending way. I asked for a money order and he immediately responded with, You know you have to give me an amount, I cant guess it. What an excellent response.. Then when I asked for a stamped envelope he said, you know how to fill out an envelope right? You need to put the address of both the sender and receiver. Seriously? This is the 2nd and last time I come here because both times I left in close to tears because of that same man. Please get another job.
I visit this location regularly and if Ive ever had a problem all I did was politely ask to have it resolved . . . and it was. I wait patiently in line no matter how long and always ask them how their day is going. Its worked for me many times at multiple USPS locations to walk out with a smile and it will for you too. Shout out to Ms.Debra, Yvette, Steve, Gus, Charles, Teron, Conrad and George, I appreciate all of you!
I agree this post office is awful. I am in the same boat with my package being there for a week now and no answer on the phone no matter what! The Online Tracker is a joke as well, it is still stating that it left the Austin Post Office the 15th.. its the 22nd now and I live in San Marcos which is 30min away. How has it been so long and I have still not received it. Absolutely absurd.
Whenever I go, the wait isnt usually too long if theres any wait at all. Always adequately staffed. Im a frequent visitor...they let me know if a certain rate will be cheaper without me having to ask. They give my 3 year old stickers or candy every time and dont give me rude looks if she gets a little loud sometimes. The only reason I didnt give them 5 stars is because the facility itself is a little unorganized looking at times. But otherwise, I will continue to visit them regularly.
My packages are always being delivered to another house!!!! I almost lost my husband wedding band because they put it in another persons mailbox. Now I have a package that was delivered and when to retrieve it. AND ITS NOT THERE! I work hard to make the money I make and buy the things I want and it infuriates me that my items turn up missing because someone cant read the street name properly!!!
Horrible service!!!-Time sensitive priority food items sitting at this post office for 29 hours before they sent it out and since then says processing with no update or clue where package is as no further scans or updates. Called over 20 times letting it ring until call auto disconnects not one answer.
They are great at losing your important documents that were sent express mail. Then they are very unhelpful, and seem annoyed when you try to have them find it. Dont risk it. Use FedEx or ups, these guys will mess your life up! The best they will do is give you a useless 1800 number, that will also get you nowhere. Get it together guys! Ohh yeah, and Ive called probably 20 times, not one answer!
Not sure why people constantly complain about no one answering the phone.I called them once to get info on my po box they answered. Called four other times randomly to verify if they would answer and they did. Customer service here is good too. The negative comments on here are for ridiculous reasons. You dont live in Austin but you left a negative comment to mislead other people. Sounds like you had a bad experience or where turned down. You do have the option to put the name of whom you spoke with when you got bad customer service instead of putting the blame on the entire post office... I havent came across anyone bad there yet but better believe if I did this comment would change in a heart beat. You cant trust every comment you come across on Google maps because Sadly there are times when people try to attack others because the workers were just doing there job. And they couldnt get there way.
No customer service. They would rather have a customer feel dumb than attending to them to make the process quicker and smoother. Part of this job is to attend to customers. If you feel they may need more assistance, then just help them. Pretty simple logic. So next time, dont just WATCH a customer struggle to do something. Just do your job. Like your peer said, Cmon, Gus!
Two weeks ago, I sent my state tax return (Arkansas) off from the Ft. Hood post office. It was returned to me a week later (I had bought a stamp to put on it). I gave it to the mail carrier, since he hadnt left my block yet. Today, I get MY RETURN BACK!!! I went to the Copperas Cove location and the supervisor determined THE STUPID MACHINE IN AUSTIN WAS PROBABLY READING THE BAR CODES ON BOTH LABELS (the from and to), which sent my return (that had to go to Austin to be distributed) back to the distribution for Cove. The supervisor suggested blacking out the bar code on the label with my address so it would go through, which I did. Of course, that bar code IS PROBABLY HOW MY STATE TRACKS WHO HAS SENT THEIR TAXES IN!!!
This is the 2nd time within 30 days I shipped a Priority box to a customer in area code 78710 and both boxes came up missing. The insurance coverage was a joke because I only received about 25% of the value of the contents even though I supplied proof. USPS is a joke.
Often pick up my mail well after 6pm drop deadline if i drop inside lobby. sometimes even stuff dropped after 7 or 730pm. Nobody needs to collect such late mail, but here they do every day, far as i can tell (dozens of occasions 4me)
An employee stole my package! Tracking shows that it left this location Friday to get to its destination express next day. Now it is nowhere to be found. I am now filing a claim. By the looks of the reviews something need to happen this place is a joke!
I sent a package to Austin. Status shows that it is out for delivery from this USPS location and status didnt change for the last 4 days!!! They cant deliver a package that supposed to be delivered 4 days ago?!Cant reach office by phone. No one is just picking up. USPS online and general services are absolute junk as well.
These folks are under appreciated. Today I was helped to renew my passport by Mr. Conrad. I was greeted as soon as I entered, helped throughout the process, and was finished in around 15 min.
Always the same. My packages always just sit here for an extra day for no reason other than just pure laziness. When I see someone has used USPS I always know the chance of getting my package on time is virtually zero. The absolute worst delivery service operating. .. And I would like to add to charge a fee to hold a package at your facility so that I might get it on time and pick it up myself is completely ridiculous.
I am personally convinced the employees at this location are secretly competing with each other on who can be the slowest and laziest employee in the USPS. Package has been sitting at this location for nearly 30 days undelivered...
Worst post office, never responds to the call. Did a priority mail and it should deliver by 02/18/2016 and departed from this store on the same day but this was not delivered as of 02/23/2016. USPS can you please remove this store for your better service.
Called them to check on a package not delivered and a rude disrespectful girl who claim to be the manager was very nasty on the phone with me, she even hung up the phone on me just for asking for information about why my mail wasnt delivered to its destination.. I dont even live in the state so to go there about the important documents that was sent.. USPS NEEDS TO BE INVESTIGATED BECAUSE MOST OF THEIR EMPLOYEES ARE RUDE AND DISRESPECTFUL AND OTHER EMPLOYEES DONT EVEN LIKE WORKING FOR THE COMPANY BECAUSE THEY DONT TREAT THEM GOOD.. WHERE DO THEY FIND THESE PEOPLE TO MANAGE THIS STATION? POSTMASTER AINT DOING HIS JOB
Conrad provided exceptional service! He helped me properly pack my fragile items and ensure my package would get there safely. Thank you for the excellent service.
My two-day shipping shipped package has been sitting here for three days now and nobody answers the phone at this location. Its not accessible to me physically so now I have to either contact the vendor I ordered from or find a way to get to this post office to investigate where my package is.
Nice place and makes your job well done.
Passports by appointment only but they will never answer the phone. You have to go in person to make the appointments and go back for the appointment. Appointment windows are very obscure 2.5 hour blocks. Some staff friendly but most are generally discourteous and unwelcoming.
Horrible service. They never answer the phone and their delivery employees are extremely lazy by claiming they cant get access to my apartment even though the front gate is always open. Almost every package routed through this facility has been delayed for me.
Well I see they do this to a lot of people... My package has said it departed Austin 01/05/2016 for delivery 01/07/2016 - and here we are the 12th and my local post office and Indiana is both stating it is still in Austin - SOOOOOOOOOOOO I am guessing from the looks of this post office- someone must be stealing packages ... Good thing I put the insurance on this - So send me my check for my claim !!! AND ANSWER THE DANG PHONE...
As everyone said, they dont answer the phone. Workers of this branch, how would you feel if you were trying to locate a package and you couldnt get someone to answer the phone? Its truly unacceptable.
Best post office ever. Every time they have been very helpful and friendly. Even helped me ship via weight instead of flat rate to save me money. Super helpful, super friendly. Would mail again. :p
Would give negative stars if possible. Constantly mailing my packages to another address a mile away... How hard is it to read the address properly and deliver it to the appropriate person!?! And answer your freaking phones. Pathetic.
What a great experience! Happened to witness 2 of the clerks and they’re kindness with customers and a manager came out to help with a question, all 3 people so kind. Thank you for your help today!!
Wont answer the phone. Drove 2 hours in traffic in hopes to pick up a package that was there just to be told that they have no way of tracking it in their own facility. Incompetent, indifferent idiots.
Consistently courteous and efficient. Although others may be closer, I drive out of my way to use this post office every time.
Don.t ever expect them to answer the phone, because they are apparently too incompetent to do that. Seriously, do you people not see all these AWFUL reviews with the SAME problem. PLEASE answer the phone! Like, come on, for real.. ANSWER THE PHONE!!!!!!!!!!! By the way, they do not even deserve the one star I was forced to give them; if it was up to me they would have -5 stars.
Refused to ship items clearly designated as mailable under the US Postal Regulations. Filed complaint with Post Master General Inspectors Office. Rude, condescending and refused to even review the regulations.
I visit here about once a week around noon and have never waited more than 5 minutes. The staff is always so polite and helpful. Easy mail trip every time.
What the hell! Sent a 40 lb package of merchandise to my sister. Checked the tracking and it says delivered. They wont pick up the phone. Is this a joke??
Steve helped me ship a package today and it was quick, affordable, and easy! Love the usps.
I enjoy using this post office. They always have several cashiers ready to help you. The staff is nice, efficient and they get you in and out, just like I like!
Passports gotten here was seamless. Conrad helped us and made sure everything worked perfectly. Thank you!!
Everyone was super friendly and helpful. They approached me asking if I needed help, engaged with my family and made the process smooth and easy.
Talk about attitude. If you want your day ruined by a staff with horrible costumer service skills and no desire to help others even for the simplest of things than look no further!Its no wonder theres so many negative reviews for this location.
The package that was shipped from Texas passed through here and was opened and my other two packages disappeared here. I think they selectively loose/steal packages from Free Speech systems llc.
Important package in transit in Austin distribution center. Theft? Pitiful that this, the largest government organization in the country, works SO poorly.
Package was supposed to be delivered nov 10 it’s stuck at this facility . 6 days late. So sad
Staff was helpful, I love that they’re open a little later. Was in and out of there fast, thanks.
Customer service is great every time I have come in to this location. Everyone is always very helpful. The facility is clean and well kept as well.
I am a person with a physical disability, and must talk to someone at this office about an accessible, door-mounted mailbox, and what I need to do to allow it. they dont answer the phone. what to do?
Self service kiosk is randomly unavailable.
The folks at this location are super friendly especially Sharon. She is always helpful and cheerful. :)
Bad customer service . I do not suggest this address . they need to hire energetic person .
Never answer the phone!! My package arrived in Austin on the 4th of Decemberit id now the 10th and it still hasnt been delivered to Round Rock!!
Waited 10 minutes in line, left because they didnt seem in too much of hurry. I stopped going to the manor office for the same reason!!!
You screwed me up. my overnight mail was supposed to be delivered at 10.30am on April 14th. As at now, 3.48pm, it is not delivered even though I paid additional fee to ensure on time delivery.
Love working here the pay and benefits are greeeeeaaaat
My package is lost and this people wont answer the phone , greeeaat and also i call the 1800 number ask for customer service and the automate machine says they are not available , i meaan common onn nowww !!
Seems theyve lost my WEDDING DRESS. Neat.Even better they wont admit it or tell me anything about it. Im... Speechless.
I just wish that they would answer the phone. I called them like three times already and it just rings and rings. At least at other post offices are decent enough to answer the phone
Its sad that the postal service has come to this Ive tried to call 4 postal locationin the Austin Tx area and this location being the main office and no one answers the phone, no answering service. Something really need to be done about this.
Lost my wifes certified mail with her applications and money orders for her to complete her NARM certification. 7 years of signatures and blood, sweat and tears all lost.
These employees went above and beyond for me. Michelle was wonderful in assisting me from tears to smiles. Thank you so much.
Lacks Customer service never friendly or welcoming here.
Terrible customer service! I was waiting on the phone for someone to answer for 10 minutes. The person who I spoke to about my package seemed to be very incompetent and could not help me.
Ive only had great experiences here. Conrad was incredibly polite and a marvelous whistler.
Very rude Ms at loading and unloading area, very disrespectful, avoid this place whenever you can
They lost my package. When you call, they pick up the phone and hang up so they dont have to deal with you.
Horrible !! I have been trying to call them since past two week !! i will be happy if they answer phone once. !! I need help locating my documents !!
They need stamp machines !!!! WTH is this, post offices that no longer have stamp machines? That computerized thing that asks a million questions and only takes credit cards is JUNK.
I was expecting a package to be delivered to my office building. I tracked my package, the status said delivered but the package never showed up. It apparently was put in the mail box..I still havent received my package.
Worst customer service Ive ever seen. As soon as I said I had a problem, they left me on hold so they wouldnt have to deal with it.
Used up my 300 minute limit on my cell phone while letting the phone ring...yea, that pretty much sums up what a load of garbage usps is not answering the phone all damn day.
I love going to the post office my mail get the designated places on time.
This place has lost 5 of the 10 certified letters that have been routed through this facility. No phone answered yet. My business runs on certified letters.
The staff here is generally courteous and helpful. A little brusque today but I did arrive late on a Friday afternoon.
Staff were polite and helpful.
Cant get GUARANTEED overnight mail delivered on time (what?!). Cant answer the phone. How is this business operating?
Ive been here multiple times and never had an issue shipping packages, boxes, or bags.
Service was good. Got everything I needed help with sorted out quickly.
Garbage service. Phone rings until it hangs up with no voicemail. How are you even running a business if you cant answer your phone?
Very clean good place.
I have not been receiving any of my mail
Only 1 customer when I went in, courteous helpful service and friendly
No one picks up the phone. Ever. Trying to get a passport and cant even get scheduling times from them.
Customer Service is great!!!! They are friendly and answer all our questions very patiently. Great work!
Hire more people!! There should not be a line to the door. Or at least have an express line for simple needs.
Conrad is so RUDE he seems racists, you guys need better Customer service!...
.....my package has been sitting in this facility for 5 days...im having an investigation done...maybe then i can get some results...
They keep losing mail...piss poor management and never answer the phone. Somebody needs to report them properly.
The folks working at this post office were most kind and helpful today. Thank you!
They lost my package and they will not answer the phone.
Seriously all I need to do is schedule an appt for passport and they will not answer the phone
Quick and well-run, at least as soon as they open. Cant speak for other times.
Great service, quick and fast!
Nice location but RUDE EMPLOYEES!
Horrible customer service , behavior shows racism , indifference, condescension all in one.
Do not answer the phone. Impossible to get help about certified mail they have lost.
Nice
Always busy at peak periods but they try their best.
DELIVER MY TAX RETURNS, JERKS!! This is unbelievable. Certified mail, no less. No one will help me.... Calling is a joke.
This place is horrible they do not pick up the phone at all. It is just annoying
They keep on losing my packages and they wont answer the phone !!!!
Didnt answer their phone. No answering machine or other message. 9:30 Monday morning.
Yall suck!!! Worst post office in the world..... so ignorant and horrible service
Great service , This is the best USPS office in Austin
They never answer the phone and no one was available to help me when I needed help
Bastards my shipment for days now have not gotten to my house.
I HAVE BEEN CALLING THEM FROM 2 DAYS .. but theyre not at all responding.. 0 Stars
Wow there goes my rent. Cant get them to answer the phone
Really bad service, WorseUnfriendly serviceI was so scared here.I can not go here anymore .. Im so scared
Don’t bother calling the local branch phone number. They won’t answer.
Same as the rest. Lost package in transit, no one answers the phone....
Definitely had a check stolen here, cheers.
Awesome service. Little to no wait time.
Would have given negative stars..such awful service
Very poor customer service & slow
Impossible to get help for a package over the phone
Please just fire conrad. Thanks
Excellent Service...loving it...
Customer services at this location is great.
Why do they have a phone number listed if they never answer..
DONT BOTHER CALLING - THEY DONT ANSWER
Never answer the phone. negative star
Meanest postal workers in the city.
Pick up a freakin phone people.
Very rude people. worst place ever
Never answers their phone not even once
Never seem to answer the phone....
Do not answer their phone...ever.
Great
Pick up the bloody phone
Siriously. Answer the damn phone.
Horrible service and store
Never answer the phone!
Yoo
I love them
Excellent service
Great staff
Total reviews rating 2.5
199 Reviews for United States Postal Service 2023:
Review №1
2022-06-29Went to send out a package was greeted well by Nicole. She was delightful, great customer service skilled and knowledgeable of the services provided by the post office. No long wait, well paced service. Thank you kindly for a pleasant post office experience! Great blessings! thank you again Nicole!
Review №2
2022-01-29Dropped 300 packages at the business dock on Monday 1/24. Only a handful have updated tracking, the dock person didnt scan the end of day bulk form, and my small business may be done irreparable damage if the packages are never found. Manager was unhelpful. Post master doesnt answer the phone. USPS needs to be restructured or put out of business before it puts small businesses under.
Review №3
2022-04-02I’ve found (for problem solving), it’s best to go online. There are many options for tracking, finding, getting attention to a late or even lost package online. And it doesn’t require parking or standing in line. Much more efficient way to resolve all delivery concerns. And the Usps system provides automatic updates via email if you select the Text and Email Updates in the tracking section.
Review №4
2021-03-25Good experience overall, most of the USPS offices are lame and dirty. This location is huge, it is some type of distribution center or something. I was greeted nicely and the clerk helped me efficiently.
Review №5
2022-03-22I visit this cross park post office location at least three times a week. They are very professional, and work efficiently. Most people are always in a hurry...no patience. Yet I see them working for accuracy as well as customer service. This world needs to slow down; I rather have accuracy than to have mistakes.
Review №6
2022-04-19These people are miserable and want nothing more than to take it out on you and your day. The postman wouldn’t give me a piece of tape to close my package and instantly got combative when I questioned the tape right next to him. He was obstinate and the experience was absolutely eye opening. I went 5 miles home to get tape so I could mail my package. These people need help.
Review №7
2022-05-03I have been calling this location directly for hours, but nobody answers. My package was supposed to be delivered yesterday, on a Monday, but it was not. I opted for them to do no weekend delivery, but they tried delivering it on Saturday irregardless. They dont update their system. So even the day after it was supposed to be delivered, their system still shows that its being delivered on the day prior. Even though it wasnt delivered.
Review №8
2022-06-04My husband and I went in today to open up a P.O. Box. We witnessed the oldster behind the counter, Gus, being unpleasant to another customer. When he got to us, he was even more rude and sour. It is very clear he hates himself, he hates his life and he hates his job.
Review №9
2022-07-20Be careful dropping packages in the blue boxes outside the post office. Chances are they will get lost.
Review №10
2022-01-13I drop around 8,9 boxes every month and they are always fast, efficient. I typically get helped by Gus and he is the best!Today he helped me send around 15 boxes, way faster than FedEx and a lot more pleasant.