Delivery
Yes
United States Postal Service in Austin
Categories
Location on the map
Austin, Williamson County, Texas, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:9AM–4:30PM
- Tuesday:9AM–4:30PM
- Wednesday:9AM–4:30PM
- Thursday:9AM–4:30PM
- Friday:9AM–4:30PM
- Saturday:10AM–1PM
- Sunday:Closed
Other Post office Nearby:
United States Postal Service in other cities:
Comments (199)
Updated review: they didnt delivery mail to me for 2 weeks when Informed Delivery clearly said I have mails. Went to the office and they said they dont have my mails. Not helpful at all. They said they would call the mail carrier and asked me to go back home wait for result in mail box. Nothing happened today. Shame on you!My packages were not delivered due to insufficient address and returned back to sender twice in past week. I read there are quite a few reviews complaining for same reason. The addresses clearly were correct. It is so frustrating.
I want to know why mail hasn’t been picked up from the blue usps bin on 12350 HUNTERS CHASE DR AUSTIN, TX 78729, since last Monday. I dropped a package in that bin last Tuesday 4/19, it is now Friday 4/29 and the package hasn’t moved. It hasn’t been scanned into the usps’ system so either someone has been doing their job or it was stolen, which they should have realized since the bin would have been busted open since you can’t reach your hand in there and take things as anyone who has ever used one of those bins would know. They are affecting my business, I have angry customers wondering where their packages when the shipping labels were created last week and dropped off on the same day. I have opened a case, I have been in person, and keep getting the run around. It is ridiculous that packages have just gone missing from the drop bins. Not a single package has been scanned in from that bin since Monday 4/18. The man at the package door was very unhelpful as well. I called the locations 512 number and NO ONE answered. I have called several times today before just driving up here. I called while I was there at the location. No one is answering that phone, when I asked the man at the package door about the phone he basically just shrugged. Its someone’s job to answer the phone and like the package pick ups its not being done.
We got new mailbox and was told we needed to go to the office to get a new key and would need to provide ID and proof or residency, (which I did) they decline to give me the key and insisted they would drop the key at my residency( not sure why they refused to give me the key right there n then). They shouldve done that in the 1st place or provided the key to the new mailboxes before. The lady at the office was also totally rude with such an ugly attitude. Everything was handled very unprofessionaly
This place is horrible. Poorly staffed. The have people working, they just dont care about your time. I came to pick up a letter. Was directed to a long line to wait for it. Meanwhile there are 2 people up front with zero customers. So I get in line, 4th person back. The guy upfront waited 20 min before they finally took care of him. Meanwhile I hear several people in the back holding personal conversations and having a good ol time. Dont come here if you dont have to. You could walk to a post office in Dallas and walk back home before these people help you. And if you are stuck coming here, bring a tent, chairs, and some snacks. You will need it
Worst managed US post office Ive ever seen. There are regularly very long lines. Perfect example of how civil servicerewards length of employment and not quality of performance.
This is my favorite post office. I have two closer post offices but drive all the way up north to go to this one because the self service machine works, the lines move fast, but most importantly, the people who work there genuinely seem to enjoy their work and are actually helpful. I honestly hate going to the post office in person because the interaction with the workers is just quite depressing and some of them are actually mean. But the people here always nice and patient so its never a bad experience. While waiting in line I see how they deal with people who are confused or angry (especially around Christmas when the lines are so long) and Im just super impressed and grateful!
I had my best experience yet at the post office today. Typical wait while some people figured out what they needed to do to get their stuff mailed. On my turn the postal worker apologized for the wait and took care of my scan/return to Nordstrom in less than a minute. She asked how my day was going, how my weekend was, and told me to enjoy the rest of my day. Very friendly and smiled too. I walked out a happy lady! Thanks for the excellent service today!!
Havent received my mail for over a week and a half. The back of my mailbox is wide open. Customers send me checks and I am not getting them. My business is being impacted here...what a joke!
Seriously the friendliest customer service I have experienced at a post office in Austin. Lines were long but everyone at the windows were super attentive and patient with their customers. Personable, kind and professional. So glad this is my local mail center - wonderful staff!
The person that delivers the mail to our complex is constantly putting the wrong mail in the wrong mailboxes. Weve ended up with 3 different apartments mail, and 1 package. Most recently they attempted to deliver a package, to my apartment but nobody was availible. Im guessing they tried the office which doesnt have anyone currently working considering I was home the entire day and there is no note on the door like our instructions say there was.
This place is an absolute mess. No one knows how to do their job or cares to try. Every time Ive had to go there its been like pulling teeth to get them to even do the most basic stuff.
Worst customer service. I ever got from a USPS. The ladies just wanted to close while I was already inside. Just awful
Start off by saying I try to use USPS as much as possible since I have family and friends that work for them. I run a small business and ship 5-6 days a week. I may drop off 1-4 times a day to expedite orders. Nothing huge or more than 3 or 4 packages. With this many trips I try and use the drop box since I print my labels at home. Literally 90% of the time the drop box is jammed. Doesnt matter if its right before or after retail door is open or during business hours. Ppl standing right there wont swap carts or clear slot. If retail is open they give you a look n attitude telling you theres a drop box (especially the older gentleman). I used to say sorry its full, then just kept quiet and placed my boxes at end of counter. Now I just tell them I know but its jammed as usual. Less than 30 seconds to swap carts that are there and next to window clerk. I see why the postal service is so in debt. Poor management from the floor level all the way up. Normally dont write bad reviews or any at all. But for years Ive been trying to go there and not drive an extra 15-20 minutes round trip to Jollyville location.
My package clearly received the right address. The delivery man didnt deliver it at all, but it still showed that the address was incorrect and returned. It’s didnt even hold in the post office for a day. It was helpless and speechless. Why is the efficiency so low?
First time using this USPS, I had the uttermost pleasant experience here. The woman who helped me today was very patient and kind, she gave me proper eye contact and greeted me when I walked in. I can understand that everyones personal experience varies, depending on the day, time, and who will be specifically helping you on that day. Sometimes we dont realize our own body language and facial expressions can really make a difference on interacting with mailing services but they really do. Everyone has bad days, and when dealing with the public it just varies. I just want to say that you shouldnt let bad reviews steer you away from this USPS. Thank you so much for giving me such a pleasant experience with you today. I appreciate all the workers and services you provide for your customers. Thank you again.
Older lady was very rude and is very unprofessional. She told me that we do not put tape on packages for you. As I have had other employees tape the package for me and be very accommodating. I am mailing a little bag not a big box. I only needed one piece of tape and told me I needed to buy a whole roll for $5 to get one piece of tape. As I was not going to for a single piece of tape. Then she said if you don’t want to I can “have a good day” in a very sarcastic and rude tone. Mailing a return package should be easy not require a argument and a disconnect over a piece of tape. The lady in the middle register is very nice and very professional and don’t understand why this lady on the far register always has a horrible attitude and no customer service abilities. Please hire better people and get rid of this terrible employee. She has had so many bad reviews it’s time to have her employment evaluated.
The ladies that work here are absolutely so disgustingly rude to their customers. As soon as I walked in the lady took her mask off and started screaming at me saying they were closed when the doors were unlocked and online it said they were open. It was 4:26… they have terrible attitudes and obviously hate their jobs. I’m extremely unsatisfied with how I was treated.
In the past five months I have experienced “loss” of over 22 pieces of standard mail, on and 2 packages. The two packages out all the packages that we receive, just happened to contain prescription medication (schedule B) and the other contained a $750 PayPal gift card. There was one point where they had, at the facility (and they admitted it) and just plain refused to give myself several others that I know of, our mail for eleven contiguous days. I’ve contacted the Postal Inspectors Office, and the Bureau.
This is the second time a package I bought THROUGH Amazon, and it goes threw USPS, but it also informs me that I have a wrong address when I do not. As I said I buy from there all the time and when it goes threw USPS I don’t get my things on time. Plus when I tried to call the office it was never free. I was on hold for more than an hour and a half, simply trying to figure out if I can pick up my package instead. Horrible place to go/ work
The best USPS I have ever been to 😊 they have great customer service!
I run a mail order business. In the last year I have shipped over 3000 packages and am here every day they are open. The staff I have interacted with all seem nice and polite. I FREQUENTLY see people giving them grief over things that are NOT their fault. Many of you dont seem to realize you get further with kindness than with anger. Give it a shot.To USPS:I used to have to wait in line to drop off my packages and although I am VERY thankful you added the drop box, I wish whoever is emptying the bin would do a better job scanning the packages I drop off in there. I constantly have customers email me asking why their packages show up with tracking label created, even though they have been in transit for several days. Ive never had a package lost that wasnt scanned but eventually it will happen and I will be eating cost. Id like to avoid that.So, I ask that you please scan all the packages that get dropped off. If there is some alternative way for me to drop them off and not wait in line with a bunch of prepaid packages, I am 100% open to it. I am willing to print scan forms, drive around back, whatever. I just want to do whatever will be easiest on BOTH you guys and myself. I look forward to your reply. Thanks!
I was told that my packages couldnt be delivered at my work office because there was a not a mailbox there. Okay, cool. However, I did not know that this would cause issues with the packages I had shipped to me, and if I knew that I would have never used my work location for a mailing address to receive my packages.A supervisor for the McNeil location called me right back after I filed a claim, and I then found out about the whole ordeal about not having a mailbox at my work office. I always assumed that my work location had one because we always got shipments in without much issue. However, I saw return to sender for my packages and I have my info on file with USPS with all of the necessary info to contact me directly on my profile. Why didnt anyone contact me about my packages initially? The supervisor who called me back was extremely rude about the ordeal, stating things like, You dont have a mailbox we can put the mail in so get yourself a PO Box. Seriously? I mean I can just go pick up the packages if anything. The guy brushed my concerns off and stated that he didnt care about the matter, and it was my fault that I had my packages sent to my work (which I never had any issues with before until last week).I got a call back yesterday on MLK day and I called back as soon as I was available. Closed. Okay, fine. Called again twice today at 11AM and no answer.I never had such a bad experience until now. I was always given the choice of picking up my packages if they were undeliverable too.I actually trusted USPS for their services too. Ill just have packages sent or shipped via other logistics companies from here on out.
Had just finished dealing with a clerk at the Jollyville location who, in addition to being WRONG (told us all local mail is held in Dallas and cant be picked up locally), was very unprofessional and unhelpful . Went to this location to get actual help, which we received. The gentleman here was extremely helpful and told us the correct USPS we needed to go to to pickup our mail.We have also regularly shipped items from this location for eBay and have never had an issue with mail getting lost or not arriving.
Since this is such a large, and unfortunately still relevant, service and operated by government employees, I felt I had to update my previous rating. I will still give credit for the speed at which this location dissolves the line; however, for my last experience (12APR) I feel that it was HIGHLY unnecessary for the clerk to get an attitude with me for not filling out the part of the Certified Mail Receipt that STAYS IN MY POSSESSION and which I never fill out because of that reason. Seriously!?
If this is your post office I’m really sorry. Fortunately I’ve moved away recently. I wish there was an option for zero or negative stars. I’ve been to the window at this office four times now for the same thing. I’ve placed three stop deliveries on my mail. I returned there for the fourth time today intending to pick up my mail only to be told again that my mail was out for delivery, they didn’t remember who I was, and that nobody knew anything about a stop mail. It didn’t help that the person who told me this today was the same person I filed the original stop mail with last month. Also about a month ago my mailbox was vandalized so that it no longer locked and even with a stop mail that office continued to send my mail to that box. The delivery man for that address reported the unsecured mailbox (so did I) and the only reason I got my mail was because the driver specifically held my mail in his truck and gave it to me when I waited for him. This “service” is repeatedly a very annoying obstacle especially since it is impossible to call the post office. That means I have to drive out there to find out they dropped the ball again. I know USPS doesn’t care about service quality- they have no incentive to do so. If this is your post office I would use Fedex or UPS for literally everything possible because the level of incompetence there means you can pretty much depend on them not doing their job the right way.
Unbelievably slow, and unhelpful service. The AC must be broken but these people are so bad it wouldnt surprise me if they turned it off on purpose so people could suffer while waiting in their ridiculously long lines. They need to hire some people with a sense of urgency FOR REAL!
There was a time when I can honestly say that Id dreaded going to this branch...NOT ANYMORE.I dont know who or what caused the changes at this location, but I think the people here are AWESOME! When I used to HAVE go here, the branch workers were less than helpful & had an attitude...& now? They are the most helpful people Ive ever seen at this branch! They are cheery, their customer service is wonderful! They are quick, they are attentive, they are respectful...I cant say enough good about them! Please, keep up the good work! You all are truly shining stars among post office workers! Thank you for your service to the community!
Had some issues with this post office in the past, but my last handful of trips (during the busy season) were pleasant.There was an older gentleman that was helping people prepare themselves in line so they had all of the proper forms, etc. Despite being so busy (since open Id imagine) the lady at the counter was very friendly and professional.In fact, every time she has helped me, shes been friendly and helpful. The USPS needs to make her Manager.
Why would a post office close at 4:30 in the afternoon? What kind of sense does that even make?
Theres one really nice lady- she always compliments people and shes happy and helpful and I would much rather go to her than the woman Im about to describe. The other woman is very moody (Im sure theres a better word for that) she is not very nice and generally makes my visits not pleasant. I understand it must be hard with all the people that need help everyday but please hire someone who at least ACTS LIKE THEY ENJOY THEIR JOB. Its really not hard... the negativity is not needed in my life right now.
Donpost hours on your page Id youre not going to honor them. I arrived at 2:15pm rang the bell for 18 min periodically knocked each time to be ignored. There were people thee to help as you could hear the laughing and carryon. Unacceptable and unprofessional.Pickup Services HoursMon-Fri9:00 am-4:30 pmSat9:00 am-4:30 pmSunClosed
ABSOLUTELY HORRENDOUS! I have had 6 packages with the CORRECT mailing address returned in under a year for Insufficient Address reasons. They best part is that they dont even hold the item when I request it be kept at the office for pickup--they just send it right back! And whenever the item is confirmed with the sender and resent, we miraculously manage to get the package the second time without any changes.I swear there is no reading comprehension for anyone who processes the mail here. Ive NEVER had this happen anywhere else Ive lived and I am utterly baffled by how they handle the Insufficient Address alerts by just IMMEDIATELY returning the item back to sender.Im about to get a P.O. Box at another office just because I know I cant trust these fools to deliver anything at this point.
Horrible location, horrible carrier and supervisor. 1 year ago 2 packages missing i called just to see where they were, carrier kept them in truck for a week, they showed up the next day. After that hes been after me, keeps returning mail as if i dont live there. Ive lost insurance and money because of it. My license has been expired a year because he wouldnt deliver it(DPS sent it 4 times before they said no to come get another, i had to wait and pay for another). Ive made complaints/calls/cases, shown the supervisor its the correct address and the fact that hes returned it,(an email fro DPS) she wouldnt believe her own eyes. Sticks up for this guy and she got aggressive with me when i went in in person. Hes changed my address through the system, changing my bank, insurance everything. I got informed delivery, finally got my license. Still missing lots of other things. I truly hate my carrier and his boss. Its been hell, ive lost hundreds of dollars and many hours.Edit update:Carrier still messing with me, changed my address again returned my daughters social security card. Now I have to figure out how to get her card/birth certificate with two IDs but she has non because shes an infant!
This office can be very slow when busy, which it often is. Ive had my best experience early in the morning. The staff can be nice but often comes off rude. If you are friendly, the experience is likely to be more pleasant for everyone. That, however, can be said for most personal interactions in life.
The associates at this location were incredible! I was in-and-out in less than 10 minutes, despite there being about 20 customers there and only 3 associates. By far the fastest trip to the post office Ive ever had.
This is by far the best post office in my area. I am also close to Jollyville and Whitestone but the employees here are the best! I ship packages every day and they are always pleasant (even during the crazy holidays)
I have always had pretty good experiences at this post office. Do you sometimes have to wait in line for several minutes? Yes, but that is the nature of the post office beast. Are the customer service personnel smiling and bubbling over with friendliness? No, but I have found them to be competent and polite, if a bit curt at times. For reference, I have used this post office to send many domestic and international letters and packages--even sent an overnighter once!--and have yet to hear of any problems with shipping or delivery.
The older lighter-skinned African American woman who wears a wig and lipstick that is way too bright for a woman her age is extremely rude!! I was filling out 10 Certified Mail cards, so I was there for quite a while and had some time to experience the way she treats certain people with a rude and condescending attitude. She better be happy she didnt get me at her window.. I would have not let things blow over easy like the others did.. This woman needs to go!! She obviously is not a good fit for for a customer service job.
After reading some of the negative reviews, I was really worried about coming to this location. I had an odd shaped package and I havent sent anything via mail in years so I was sure it was gonna be a painful experience. I was pleasantly surprised, however, when I arrived and I was greeted by a very nice lady (I didnt catch her name) who helped me fill out the shipping information correctly(cause I completely botched it on my own) and walked me through the steps and process they would take on their end so ensure my package arrives safely to its destination. I dont know what problems they had in the past, but they certainly dont have those problems now.
Let’s just say if I shipped an organ and my life depended on this post office....I’d certainly die. I check tracking on important packages and apparently “mail room” classifies as being delivered. So now I’m off to the post office to pick up my package, but wait! This place has shorter hours than the bank! So those of us with real jobs have to take a whole afternoon off my busy schedule to pick up a package that should have been delivered to my door! Grade A service you guys have. Thank you so very much!
One day when checking our mail, we found a slip in our mailbox stating that we no longer lived at our address and our house was vacant; it listed our names and our address. My husband went to the post office to let them know it was an error and a woman there acknowledged that she made a mistake but that its all taken care of (she didnt do anything else other than just throw away the notice). Apparently, they meant to write the notice for a former occupant of the house next door but Im still baffled at how they had OUR address AND names listed on the no longer at this address notice. Apparently this notice is used to notify the mail carrier to not leave mail at the address. I felt uneasy about all of this because I was worried about any mail that was supposed to be delivered during the time that the notice was in our mailbox - maybe a day or twos worth of mail. I was concerned that the mail would have been returned to the sender but the postal worker stated that nothing was wrong with our mail.Fast forward to three weeks later and there are several pieces of mail and a couple of packages that I am expecting that I have not yet received; one of which included a box of my childs medicine. When I went online to track my sons medicine, it stated that USPS attempted to deliver and left a note on our door about rescheduling a delivery (never received). I rescheduled a drop-off and still, three days later, the package was not received. I went to the post office and the man I spoke with at the window was plain rude. Firstly, he was rude to the person in front of me who just moved to town and who was confused about how the key-making system worked for his duplexs mailboxes. When I got to the window I explained our previous issue with our mail and how I needed my sons package and the guy said, Do you have a tag in your mailbox with your name on it? I told him I didnt know because its not easy to see. He said, How do you expect us to drop off your mail if you dont have a tag in there? You need to make a new tag. I find it very hard to believe that a self-made sticker with my name on it is the only thing keeping the mail being delivered to my mailbox. Additionally, I dont work for USPS so I have no clue about the inner-workings or processes related to mail delivery. They had no idea where my box was and when I asked if he happened to have a stack of mail for me somewhere, he said no and that all of my other mail was probably returned to sender (keep in mind that I was still receiving some mail during the previous three weeks, but not all of our mail).Well two days later I received my package which was smushed, and in my mailbox - WHICH DID HAVE A STICKER WITH OUR NAMES ON IT THE ENTIRE TIME - was random pieces of mail that had not been delivered to us within the previous three weeks.In short, everyone there always has a bad attitude, they never smile, they are not overly helpful to the extent that it would be inconvenient, and their hours suck.
I am not even exaggerating when I say I called 100 times in an hour. No answering machine, not a single person answered before they officially closed. I called again after they were closed hoping that perhaps they could answer the phone since there were no customers in the office. The woman who answered my call was extremely rude! It was rather hard to hear everything, but I believe she said her name was Rhonda. I ordered something from Amazon and paid for GUARANTEED NEXT DAY DELIVERY. I got a notification saying that my package had been delivered. I went to the mailbox... nothing. I searched high and low and did not find my package, regardless of getting a notice saying my package was waiting for me. Whoever delivers the mail needs to actually deliver the package before marking it as delivered, because now no one can tell me where my package is since its supposedly in my hands. And the in office staff? Boot their a**es. They are horrible at their jobs. You represent a federal business, perhaps you should actually be polite to people. Since thats your job and all.If you can help it, dont bother with this location. They clearly dont care that people get their mail.
Theres not even an automated self-serve kiosk at this location.
Wish I could give negative stars because honestly they don’t even deserve 1. I had a friend send me a package on two different occasions (sent priority 1 day shipping) BOTH times I did not receive the package by the guaranteed delivery time. The first time the package was marked as delivered when I had not received it. 4 days later after NO help from the post office I find that it was delivered to THE WRONG MAILBOX. This time, who knows where the package is. I am leaving for the holiday tomorrow morning (thanksgiving day) HENCE WHY I OPTED TO PAY $30 TO GET MY PACKAGE BEFORE I LEFT. There is $250 worth of product in the package and not only will I not receive it before I leave, who knows if I’ll ever get it considering I will be out of town and unable to knock on neighbors doors to find my package. AWFUL POST OFFICE. While I’m at it- THEY NEVER ANSWER THEIR PHONE! I have called them multiple times and let it ring and ring and ring. If you want to talk to them, expect to have to drive to the physical location. But I wouldn’t waste my time driving there because they don’t help even when you do. I’m sorry to anyone who has to deal with them. I can’t wait to move so I don’t have to.
Terrible and horrible in the world. I went to complain regarding wrong address package delivery. The package was already delivered to my mail box but it did not in there. The delivery person put in wrong mail box. So I talked to the representative but she said the mail man will figure out but when and how if somebody already took it. And I asked that and they said in that case we hope..blah blah.... finally saying, if you dont have insurance, then the insurance will cover it. What!!!??
Update*Just had a great, easy experience with pleasant people. Seems like the branch changed up the whole staff and attitude. Definitely recommend!---I never write negative reviews, but I felt compelled this time. I was sending a book via media mail, which should have been a very simple experience. I step up to the counter and the extremely rude woman at the front desk tells me in a very smug and suspicious way that media mail is subject to being opened, and if my package isnt actually a book then it will be sent back to me. Fine. It is in fact a book so no worries. Fast forward a few days and I find out from the person receiving the book that the package was in terrible condition, the binding on the book was broken and pages have been ripped out. It didnt leave me in such a condition, which gives me the notion that perhaps these employees (maybe even the rude woman herself) tampered with my mail for who-knows-what reason. I sincerely hope nothing nefarious actually happened, but either way I will never be returning to this branch.
I wouldnt even give this place the one star Im giving it! They have horrible customer service!! They have lost a package of mine because they dont train their employees properly! Ive been back and forth with them for the past couple days! Their employees are here delivering mail that isnt even for my apartment complex!!! I wonder how many of my bills have gone somewhere else.. NO wonder I have a late fee on a credit card bill. I never received the bill good thing the credit card company has some wonderful customer service and waived it! Like how stupid can you be?!?!??? Thank You for losing an item that was $40! because you people are incompetent. I understand people make mistakes but really how hard is it to pay attention to the address of your mail you deliver? Youd think with all the bad reviews this USPS office has that they would at least try to be better.. guess not! HORRIBLE!!!
Awful doesnt begin to touch the helpfulness of this location. Im sure everyone is doing their job, but any time Ive had a problem, it is never resolved quickly. There is also poor communication when problems are being researched. My latest journey is over a week in the resolution process. My package has been out for delivery for two days. When contacted last week, what was supposed to happen didnt. When my wife went to the office looking for the package she was told the package wasnt there, that it was at another office. Low and behold, it showed up on tracking as scanned by their location that same day. I have tried to call three times today and nobody answered the phone. When someone did answer the phone, they took all my info and said they would call me back. 6 hours later and no call and now the office is closed.
Our neighborhood mail boxes were vandalized about 6 days ago (someone ripped the back off of the boxes so that mail can be accessed to all of the individual boxes.) Now the post office wont deliver our mail until its fixed or replaced. They dont have any idea as to when this might happen - a work order has been issued. So now in order to receive our mail, I either have to take off work to go to the post office or wait until Saturday at which time we would have had no mail service for over a week! If they cant take care of their property in a timely manner, they should go back to the old-fashioned way of delivering door-to-door. Minimally, they should extend their hours until this is resolved so that people who work during the day can pick up their mail without missing work to do so.
The older African American lady with a colored wig and bright lips stick was extremely and painfully rude, she embarrassed and almost cursed me out over a tape. I was coming from work and had to mail a very small item but didnt have a tape on me. She started by calling me out for not having a tape and complaining that USPS does not give customers tape. I would have preferred she had just refused to give me the tape in the first place, rather than embarrassing me and yanking the tape off my hand after giving it me. Just so painful
Wrost staff , The Guy over there behavior is so bad , looks like he doesn’t want to work
Im not sure about everyone elses experience with this post office. I had a package from Amazon that could not be delivered because I just moved to the area and I did not set up my mailbox correctly. We have a cluster mailbox on the street and we were supposed to fill out the card and place it in the outgoing mailslot. Well, we didnt so the carrier didnt attempt delivery of my package. I called the PO and the guy on the end explained it to me and indicated I had four packages in the cage and to come on down and I could get them and also how to fix the delivery issues. No attitude and courteous, comprehensive response. I drove to the office and another person behind the pickup door helped me with locating the packages. I had my out of state drivers license and a copy of my lease on my phone. He looked them over and then handed my my stuff. Quick, courteous, and complete. No hassle and rapid response. They could easily have rejected my request for help due to the fact that my license did not match my address. He could have been unwilling to review my lease on my phone and demanded a hard copy. But nothing of the sort. 5 stars for outstanding customer support and end user orientation.
My packages were sent to auto hold at location. For an year now everytime a package comes, I need to go and pick it up. They authorize the auto hold option without our consent. Nothing much we can do.
I was pleasantly surprised. Mail carrier delivered my package to the package locker but forgot to leave the key to open it. I called the post office and they sent someone over the same day to retrieve the package and deliver it right to my door. Much appreciated!
Committing fraud. Refused to deliver or give MY packages.. I can see them in the back and they said if I want my packages order smaller items. Also are lying through their teeth and marking items attempted delivery.
I got a PO box here because it would be easier for me to pick up certain kinds of mail closer to my work, but this post office has made the process seemingly as difficult and headache inducing as possible. First, they lost my application, meaning that even though Id paid for the po box and had my name on it, my mail was being sent back to the sender. Naturally, they didnt inform me that there was any issue. I didnt discover the problem until I realized i wasnt receiving any mail after a couple of weeks and decided to approach an employee. When I went to speak to an employee there to resolve the issue (since I couldnt ask for a full refund because thats apparently their policy), they casually informed me that theyve been sending back my mail because they couldnt find my application with the most insincere apology Ive ever heard. I filled out a new application and they told me everything would be resolved. Of course, in the coming weeks I still got no mail and my name disappeared from the box. Anyway, I dont know what these people are playing at, but they seem to have a troubling tendency to steal mail, obfuscate the application process, and fraudulently rent out PO boxes, so I dont recommend coming here. Go to literally any other post office instead.
Want to know why the US Post Office is failing? Locations like this. If these people were not unionized, theyd all be out of a job. Worst work ethic / customer service in the world. Every one of my packages this holiday has been late / delayed.
Its a Post Office. So, you mostly get what you expect: long lines at certain times of day, employees who are sometimes hampered by bureaucracy, and sometimes slow service. However, Ive also had great customer service here, and plenty of trips when Ive been in and out quickly. This location does not have an automated kiosk for mailing packages, so everything is face to face (thats good & bad).
A busy post office, but I always manage to find parking. Postal workers are helpful, and I usually don’t have to wait longer than five or ten minutes with packages. Outside drop boxes for letters are easy to navigate.
Worst customer service! I talked to this lady because they messed up delivering the package. They told me that they will not hold the package for me till the next day so i can come pick it up! She was really rude and said i dont have time for this, no i dont have time to hold and im not holding your package and she hung up!! No wonder why usps have the worst reputation ever! Im going back there today and talk to them in person.
One of the worst experiences ever. They dont have any courtesy. Left a msg that mailbox was full when it wasnt. I dont understand why dont they just deliver at home. Anyways post that i called them 3 times and more and kept me on hold forever. Basically they have no intent to help us and not surprised they is so many negative reviews. USPS my advice would be improve or Fedex and DHL are gonna take over. European courier services are amazing!!!!!!!!!!!!! LEARN to become better.
Makes you truly appreciate wanting to go to Heaven when you die. This place is not as bad as hell, but it’s got to be close. Slowest workers, most cranky workers, 15+ person deep lines, inefficient processes, doors that never work right and need a bodybuilder to open. Please re open the nice USPS location on 183 near Balcones. They were awesome. This place is garbage.*UPDATE May 2018 - Joe and Mary are absolute pleasures to deal with. Super friendly, calm, cool, collected, and efficient. Other workers need to take note and strive to be like them. On the contrary, the woman Fran is a complete B . . . . So nasty and she’s an expert at starting your day on a negative note. Pestering and constant abrasion/resistance. Everyone hates her there. She needs to get fired or quit and find a different occupation working in a cave isolated from humans.
I got a slip from post office saying I had a package at post office in Balcones. After a three hour wait there they finally tell me I was at the wrong one and thats why they couldnt find my package. They tell me it should be at this one. A thirty minute wait while they look for my package at this post office and they tell me they have no idea where it is. They will give me a call when they find it. One week passes and I call them for an update. they tell me Chuck their supervisor will give me a call when my package is found. That was over a month to ago. Seriously how do you lose a registered mail package. Yeah I am not holding my breath on them ever calling me back or ever finding my package either. Worst post office ever!!! Shut them down!
IF there is a worse post office in the country, I would be very surprised. The hours are extremely inconvenient especially considering the the door is locked already if you arrive at 3:45. Employees seem really annoyed that you are there. Dont expect them to ever pick up the phone if you call...and by some odd alignment of planets, they DO answer the phone, they will be even more annoyed at you than if you would have shown up. This place really deserves no stars.
It’s USPS. There are a few hundred reasons why they operate in the red, but at least this location has decent staff, they don’t close for an hour and 45 minutes like other locations and the facility is nice. I just wish they were open past normal working hours like open til 6 or at least 7 so people that get off work at 5 can drop off/pick up.
Im a business owner, so Ive had my fair share of USPS experiences, and Ive never had a pleasant one until I started dropping off at this location. Ive now visited twice (and by visited I mean dropped off over 100 packages each trip), so I know they arent excited when I pull up and they see all the work Im about to make them sort through. However, they are always super helpful and nice! My first trip, one of the workers had just gotten off work and was heating up his motorcycle (I guess thats the term - Im no motorcycle expert). He helped me take all 100+ packages from my car to the loading deck. My second trip, Bryan went out of his way to get me USPS plastic bins so that transferring everything to the loading deck is easier in the future (I ship out a massive number of large envelopes of clothing). Thanks so much for being extra helpful and helping change my view on USPS facilities! :)
Everyone has a different experience. After reading all reviews, I was kinda surprised and seeing if I will have any of bad experiences. Its my 4th visit here today and nothing bad so far. It was super quick. I never have to wait long queues here. May be I go at a different time than others. But honestly, customer service was prompt and helpful. I have to mail stuff to Australia today and I came in for my money orders before, never had a problem.
Horrible service. We ordered a sport shoes which was stated as delivered, however it never came to us. US Post Office clerk treats as as rude as I have never been to.Our tracking number was not enough for him to check what happened to our goods. He just did not care about our problem.
Never answer phone, ever. I have called this number multiple times throughout the day and NOT ONCE has anyone picked up. Every time a package is delivered it is to a different street with the same number. A very easy fix if they would pick up so they can rely this message to the courier. Is there not enough staffing? Are you not allowed to take phone calls? What is the deal?
I had an awesome experience (Sep 29th). Both the customer service agent (Sarah I think...) and the gentleman and a lady behind the counter were super helpful. Thank you so much Lakecreek Post Office !!! 👍👍Think we as a society have been a bit too harsh w’ USPS and need to come forward more often to share positive experiences.
The employees at this office are very rude and unprofessional. This is the worst post office in the area because of their lack of customer service. They wear headphones all the time like they are dont even want to talk to you. Ill go to the Jollyville location any day over this location, which is sad because this location is right by my house and never has a line. I think a lot of people avoid this post office because of their poor attitudes and lack of customer service. I have started using FedEx more because they are very nice and help you get things done with a good attitude.
I sent a priority mail envelope to a friend. She was at the mailbox and spoke to the carrier, when he delivered the mail to the complex. He didnt put anything in her box and left. Later, online tracking said a delivery attempt was made that day, at 11:53, and my package was undeliverable. No attempt was made. I called the assistance phone number on my receipt. The automated system said there was no status for my package. I confirmed the delivery address with customer rep, who said she doesnt know why it was scanned as undeliverable and has no status in the automated phone system. She gave me the phone number and address of this office, and suggested I call to find my package. Ive been calling for the past two days. After going unanswered for 3 minutes every time I call, my phone disconnects the call because no one at that location can be bothered to answer the phone. I sent a money order to help a friend not get evicted. Thanks to the incompetence and/or unprofessionalism of this office, my friend, her 1 year old son, and her mother have had an eviction process started against them.
Does anyone that works for this place actually give a damn? I ordered something from online and was informed the estimated delivery would be this coming Friday. When Friday had arrived I got a text stating the receptacle was blocked, and I was left with a slip for further instructions. No slip in my mail box or on my front door letting me know where the hell my stuff was. I call usps 1800 number, gave the tracking # and the lady on the phone was more than helpful with assisting me and even let me know what time the location I would be going to collect my package would be opened. I get there to of course a ridiculous line with people having similar issues. When I finally get to the window they tell me UPS has my package, they dont..this has happened more than once and its clear whoever delivers mail for this location, is lazy and doesnt even bother actually delivering your mail. Why am I chasing something I paid to come to me, all over Austin?
Im having issues receiving packages like a few of the other reviews in here. Tracking says out for delivery and stays like that three days. No one contacts you after you file a missing package case. Today (Friday) Im still waiting on a package that states out for delivery very 2 days ago. Im also seeing incorrect info by the carrier on where they are leaving my packages i.e. Residence or apartment office. Theyre probably working shorthanded but this is getting old.
They are NOT Horrible. IF you saw the amount of work they have to do with the staff they have, you would understand. Yes they are not perfect. My regular local carrier is AWESOME. I have an online store and get lots of deliveries and have lots of pick ups and when they have made mistakes they have rectified them. You just need to learn to communicate with your post office and carrier. Not just complain about it. I had good service when I went in to the station which i rarely do, and when my things got lost or they forgot to deliver it they came right back with it. For the lady complaining about her vandilized boxes, It is AGAINST the Law for them to deliver mail to inadequate mail boxes so very sorry t but why dont you go pick it up or ask them to bring it to your door? You can post requests via USPS. All that are complaining need to learn how to use the USPS site first and let them rectify things before you start all the blahblah complaining. Just like I am sure you know how to do on ebay! I cannot believe some of these things people are complaining about. SO Petty. These people ALWAYS go the extra mile for me Because I have learned how to communicate with them, Sharon Meredith
As we are new here, I was actually scared to go here. When I took the chance, I realized that this place and these people deserve a 5 on 5. I went again and again before I write this review. They don’t know me but every time they greet you with a genuine smile. Very fast check in and check out. Both of them help you out and care to take care of you. They never have the look like ‘why are you giving me work’ which I have seen in other places. They don’t have the time to know you one on one but they do their job right. If you want your day to be a pleasant one and get your things done ASAP, I recommend this locationNow I choose
First of all, all these other reviews are bogus. People must be having a bad day when they have to go to USPS. I was served the last few times promptly, all my requests met without people groaning under their breath. And for the record, there is no way in hell that UPS is cheaper for any service.
I read all the other reviews, and as of today at least (7/30/2016) this place has relatively great customer service. Dont get me wrong, its USPS, so I came in here with low standards. The line is about 12 people long right now. Theres 2 reps at the desk who are pretty helpful and a 3rd rep is walking around addressing questions for people who havent been helped yet. Honestly, that 3rd guy is a beast, didnt leave a single question unanswered. I also got helped pretty quick (I was second in line when I got here though). Great experience overall.
Constantly mishandling packages and loosing mail. PO Box door fell off when I went to check mail! Took the facility DAYS to fix it. Even with informed delivery and tracking...they still manage to loose packages. No cameras in the area that needs the most surveillance. Witnessed at least 5 people also complaining of lost packages while I stood in line to wait today alone. Totally unacceptable and needs to be investigated.
This is the WORST USPS LOCATION IN THE COUNTRY.If you have plenty of time to waste waiting in line and also enjoy being waited on by unfriendly, unpleasant and unhelpful people -- THIS is the place for you!For years, based on poor customer service, I have avoided this place and, in fact, drive right past it - miles out of my way - when ever I need to mail things or buy stamps. EVERY SINGLE experience I have had here has been a bad one - without exception. Today was no different. I recently broke my leg and am on crutches. I had to pick up a pkg from this location and, as usual, waited in a 7 deep line at the pick up door while the woman waiting on people was surly and slow. When it was my turn I politely asked the woman if I could please have help to my car with the box since I had no way of carrying it. I even told her I was parked close - less than 15 steps from the door. She grimaced and left to retrieve my pkg...... 5 minutes later - seriously - 5 minutes later she returned, poked a hole in the top of the box, said Here - you should be able to carry it now and shoved a 16 x 24 box out of her window. I was beyond offended and even embarrassed as I felt all eyes from the people standing in line behind me watch as I struggled to gain my balance and try not to drop the box. I looked at her and commented that her customer service was definitely lacking -- to which she replied Next.It is amazing to me that the Postal Service wants to complain about how they are losing money and keep having to raise their prices -- yet they take no action -- after YEARS of bad reviews and being told where they have problems. Just as any business - you are only as good as the people you put forth as the representative of your company. If the employees at the Lake Creek Park Post Office are the best they have to offer -- they ARE in trouble.UPDATE : 6/20/18I AM PLEASED TO CHANGE MY PREVIOUS 2017 REVIEW OF THIS USPS LOCATION FROM 1 STAR TO 5 STARS.I HAVE SEEN A COMPLETE CHANGE AND THE IMPROVEMENTS ARE VERY NOTICEABLE AND VERY MUCH APPRECIATED!THE STAFF (ALL OF THEM) ARE NOW EXTREMELY POLITE, VERY HELPFUL AND VERY EFFICIENT.THANK YOU FOR LISTENING AND FOR MAKING THE CHANGES! :-)UPDATE : OVER 6 WEEKS WITHOUT GETTING THEIR DRIVE UP MAILBOX REPAIRED AND USABLE AT THIS LOCATION IS NOT OK.MAYBE THE NEW ONE IS BEING SHIPPED VIA USPS.RIDICULOUS.
This post office is terrible. Two people at the counter helping those that need to mail packages, of which there was only two people in line. Then for mail and package pick up services, they had only one lady at the door and there was literally 27 people in line. I came last saturday to get my mailbox key and stood in line for 40 mins behind seven people before I gave up. The same seven were still standing there when I left. Today I tried again, saw the line and turned around and walked out. What, they only have three people working there? If theres no line for mailing services then by all means, help the poor girl at the pick up window.Lol I accidentally went to the jollyville location at first and when they told me that this was my post office on lake creek they told me they were sorry for me. What?!?
To the older black woman working at the counter:Do you get your rocks off being as rude as possible to everyone who walks into this post office? Absolutely ridiculous. Looking at all these negative reviews, I hope you get fired.
This place is awful. Ive had to come here to get my mail box rekeyed, and I always get met with attitude. I was waiting in line to ask about rekeying the mail box because it is something I had never done, and was told that I had to go wait in another line. That was fine, I didnt know what the process was so I had no issues with it. When I went to go stand in the other line, the lady came out and told me that I wasnt there before they closed even though I was waiting in line. I told her that I had been here and she responded very rudely that I wasnt there but she was going to go check and make sure I was. She came back a little nicer and told me that I would get a phone call about my keys being ready within the next ten days. I have yet to receive a phone call. I called three times today and finally got an answer, only to be told that my keys have been ready and they dont make any phone calls letting people know about it. Their customer service is atrocious and Im sadden that Im not the only one thats had the issue.
I have been in here a few times now and every time I have had employees that are helpful and friendly. Even when they are busy they get people in and on their way quickly and efficiently with a positive attitude. I have sent packages here and have a PO box here and I would definitely recommend this post office for any needs.
Frequent lost or delayed packages. Awful customer service. Lack of concern for my important mail. Too many substitute mail carriers who take no initiative to ensure proper delivery. Express Window service leaves me staring at a closed door for up to 45 minutes.
So they leave a note in my mailbox that I have a package at post office. I go there and they dont find it. Then they call the person and she doesnt remember putting that note in my mailbox. Then they take down my information and say they would call me. And days after the weekend I still have no clue where my package is, what package was that and now where is it. Because no one bothered to call me to inform they have it or they dont have it.
This place, its employees, and its services are horrible! I have been dealing with issues for 9 months now. I still get mail from allll the previous tenants that have lived at this address. On more than one occasion a previous tenant has contacted this post office to address the issue and instead of actually fixing it USPS removes all of MY mail from my mailbox and marks the box as vacant!? I then have to go on a wild goose chase to find the mail that was removed. I too have gone to the post office and also left notes for the mailman stating who lived at the address. And today, after 9 months at this address they do it again! They took my mail and marked the box as vacant.... wtfffff!
Unfortunately, it is the closest post office for me. I had the most bad experience here. Just within a year I have 5 packages lost. Manager is worthless. That is why probably his employees dont care for the costumers. It is hard to believe that the Government service can go low like that.
They delivered it a few times but after a month they stopped knowing where my address was and didnt drop packages at the front office, thus making them undeliverable and sending back to shipper. They also have almost no shipping supplies - I had to go to FedEx to get shipping supplies, box included.
Get there early and they take good care of ya!
I called about a lost package, Wyman (apologies if I misspelled his name) was very helpful. In my opinion he went above and beyond what a typical customer service rep would normally do. Obviously enough for me to take the time to do this review so that should speak volumes.
Worst USPS office I have ever had to deal with. Countless lost packages. I have been forced to deliver to another address. They are about as useful as herpes. USPS itself might need to be abolished.
Not very happy right now. Have come back twice to get mailbox key only to find out the first time the order was never received - should have known when they guy was writing everything on the back of scrap paper! Then came back a whole week later to find out the key hasnt been made yet! Still! Apparently the guy who makes the keys hasnt come in yet. It could be Monday or later!! Meanwhile I have no mail! And no one seems overly concerned. I am very disappointed with the customer service at this location and the its not my problem attitude . I wish I had choice which post office I used. It wouldnt be here!
I was to be receiving a package that the seller should have marked Hold at Post Office so when I got the notification the package was at the post office I went there.Well the seller didnt put the Hold at Post Office instructions on the box. I asked if anything could be done since the package was already on the truck - like bring it back or deliver it immediately to my residence because the box contained fertile hatching eggs - and in the Texas Sun they will die if left on the truck all day.The worker refused to do anything to help, so I asked for a manager. The manager, who I think his name was Chuck, was rude and unhelpful. He said since its on the truck there is nothing he can do. I asked if they could call the driver and he said no, and when I said that was satisfactory he SLAMMED the service window in my face. I tried ringing the bell and he refused to come back.So, agitated, I went into the main counter area and demanded that someone speak to me. They refused. I didnt touch anybody or touch anything - but I was raising my voice because I was being ignored.TURNS OUT YOUR MANAGER CALLED THE COPS.Thats right, instead of HELPING a distressed customer who was crying and upset because THE EGGS WOULD HAVE DIED if they sat on the truck all day THEY CALLED THE COPS ON ME AND REPORTED ME FOR CRIMINAL TRESPASS.So now, not only do I have a record I never had before, your manager has made it so I cant go to my local Post Office anymore. Which means my home business is pretty much defunct.How is that any way to treat a customer?
They keep mis-delivering my mails to my neighbor and vice versa.. I have to bring mails to my neighbor as well as my neighbor brought my mails to me.. last week they mis-delivered an envelop contains cancer drugs to me. This week I cant find my package shipped by Amazon which said package was left in a parcel locker.. I have verbal complaint numerous times, but no improvement. What should I do about this problem?
Last time 2 weeks ago I was there the employee served me Major Attitude... so this time I avoided her... The employees dont know how to type....Have been mailing 3 packages overseas and it took them 25 min to get in the system... Oh help me God! Patience is needed. What a mess.
I have called 5 times in a 3-hour period all during open hours time. No answer, no answering machine. Mail is constantly mis-delivered at my apartment complex. Totally agree about rude postal workers in the building--I always go to the one on Jollyville Rd. Theyre always polite and courteous.
The attendants are usually helpful, one of them in particular but I cant remember her name. Ive never needed help with anything complex. This location closes at 4:30pm and *needs a self-service kiosk* and/or extend hours. Im currently in the parking lot at 4:50pm watching several people walk in and walk back out.
This is the most horrible, unstructured place of business I have ever encountered in my life. I hope no one ever goes there to do any type of business. You will waste your time with rude staff who do not wear name tags so impossible to recall who you spoke with. Theres nothing like going to your local post office and get treated with horrible customer service. Be sure to prepare to wait long in lines and get nothing accomplished. My thoughts and prayers are with anyone who attempts to complete a transaction there. If there is no one there to help you because someone called in sick there is no one else who is competent enough to look at a computer or access to help you. Get used to the term, please try again tomorrow as a way to divert customers for a week delay just to access your PO BOX. There is no hope, if you call the 1 800 # you will be redirected to the same branch, Ive actually considered just taking letters and packages with my own personal vehicle to the destination just to avoid going to that post office. Thanks for nothing!
I have found the majority of employees here are very competent. As seems to be the case with most post offices, this one seems to be understaffed. However, I’ve seen managers, often working the counter to alleviate congestion. In short, I prefer this PO over any other in the area.
This is the 2nd time in 2 months mail man marks he delivered package in my mailbox when he didnt! First time it happened I left him a note because im at work during the post office hours and the next day my package was in my mail box. 2 months later it happens again so I think ok, maybe itll be there tomorrow... nope not there. I have mail ..but no package. (Its a small package a t shirt.. both times). I know its not a mistake. This mail man is so lazy. Evem though iv posted notes that say.. new resident. Leave mail only for this name. And iv filled out a form w the post office. I get mail from every person whi has ever lived at this apartment as does everyine else who lives here. I have never had this experience and never seen so many complaints and bad reviews on a post office. This mail man is just lazy and unethical...
Leaving a one star review on a specific local post offices location because of vandalism to our mailboxes is ridiculousness, its no ones fault there, thats federal law they cant bring it to your door and just leave it there, most people arent home at three when the mail is delivered , besides they are letting you go there and pick your mail up.Look neighbors... These people work their butts off, give them a freaking break, thank you so much for everything yall do, sorry you guys have to put up with peoples bad attitudes and people being impatient and acting entitled & arrogant. Thank you all again so much for everything you all do up there. And thank you guys for driving around in those trucks without any AC bringing us our mail. PS boxes got repaired in 9 days counting weekends, not that unrealistic. Thanks again. -Your frequent eBay guy👍👍
I hate this store. I wish the Anderson Mill mini-store on 183 and Anderson Mill in the shopping center was still here. Every time I go to the Lake Creek site I either have bad service or super long lines. This time I enter the store at 1pm on Saturday on the dot and they turn me away even when there is still a small line. Tells me to go to the Jollyville store. I hate this Lake Creek store so much. I will never ever go there again.
Weird and looks like nobody knows how system works. I got new house and went to collect my USPS mail box key. First they said they are not the one who builds mail box then after i talk to my builder and with USPS they said builder did not send keys. Builder says they will not send any keys. The staff does not know anything about this besides i closed home 2 weeks back.
Worst post office that I have been to. I wish that I could give them 0 stars. Walked in at 4:32 to get a stamp and they couldn’t be bothered to do it because they close at 4:30. What a joke. You’re in customer service, do your job.
Yesterday we received an open birthday card envelope, missing was the $100 Target gift card our daughters aunt had included inside. We are outraged and feel violated. We are filing a formal complaint against our streets mail carrier.
Wow talk about customer service! There is No such thing here. I just needed to drop off a package that was boxed and had a pre-paid postage label. I asked the guy at the pickup window if I can drop it off and he said no and that I had to wait in line. I proceeded to wait in line and realized that YES I am able to just drop it off at the counter without waiting in line.
If I could rate my experience 0 stars I would, I feel they dont even deserve a single star. I moved here to Austin from Ohio on the 10th of March and filed a work order to have my mailbox key changed out so I could receive my mail. They told me it would take 7-10 business days. So I waited the 10 business days, went up there to check on the status and found out it hasnt been completed. I thought to myself whatever it happens so I gave it a few more days went back up there and was told it was supposed to be done today but they didnt get to it and that it would take another 3-4 business days. At this point I was starting to really get aggravated. So I waited an additional week, which leads me to today. I went there and rung there stupid bell for the third time, and a very rude man said yaa? Told him why I was there, and of course it was still not done, I immediately asked to speak with a supervisor. To only find out he was just as rude as the other guy. I asked him if I had mail here, (since I know my family were sending letters) he went back and checked and there wasnt anything there associated with that address. BS sir! Then where is my mail! He states, probably in your mailbox. Thanks! That really helps me out. Absolutely unacceptable!
I was expecting a package that i was waiting for 6 months it was my passport. i gave them my dads adress because i was moving n i wanted my passport to get to somewhere safe what more than my dads adress.i had a tracking number the package was suppose to arrive Sep 2 2015 turned out when i check the tracking number it said it had been deliver august 19 that moment i called my dad he said he didnt get nothing he kept checking his mailbox i kept calling no answer i left message no call back. then they told me they couldnt give me any info because the carrier was on a two wk vacation n they had to ask him about my package.i waited the two wks still no answer!!!! when they finally answer three wks later i talked to the supervisor that just told me they were gonna look for it that they gonna look for it they were gonna call me later on at 4:15 n i dont know y he told me that if they close at 4:30 i received no call. i called two days later just so they can tell me they didnt find it to just call my consulate and tell them to give me another!!!!!!!!! easier said than done i jus said thank u for your unhelpful help...smh were suppost to trust this people how can we they dont care for the package. what if i had to leave the country i know hey wouldnt refund me my plane ticket please people dont trust them they dont care n hey know it
Package scanned as delivered to parcel box, but I was never given a key. Now they said the package is lost, and insurance wont cover as its scanned as delivered. Community mail boxes left open. Close complaints as resolved when they have done nothing to resolve. Negligent, unresponsive, and no one is holding them accountable.
Friendly service but only one cashier so more than a 30 minute wait at 2 on a Tuesday
This place would get 0 stars if i could. This has happened twice in the past month. Where i was supposed to get a package but it said alert. I get mail here so why cant i receive packages? Why cant i contact anyone from this place? Is there even anyone working there? If this problem is not resolved in the next couple of days im going down there myself.
Pathetic customer service.Two employees working and with literally 20 people in line, one attendant has been working on processing a box from the back for over 15 min. Total time spent here waiting = 47 min.Management needs to correct some of the attitude issues displayed in both employees.
Every time I have come to this branch William, Fran and the other employees are very courteous and polite. But NOT JD, hes rude and disrespectful and snaps at customers. His lunch at 10 am is more important than work and he probably wants to reconsider his attitude.
Carrier decides to hold some of my mail, return some to sender, deliver some, all because my name was not inside the box at my new rental. Consistency is all I ask. If it was deemed undeliverable, leave a note. Welcome to idiocracy.
Our box was 24 and 1/4 inches, and the lady charged us for a 25 inch box rather than a 24 inch box. The difference in price was nearly $30. Furthermore, she was rude. We left and went to the post office on Anderson Mill, which has less rude staff.Like I said, this post office charged us $50. The one on Anderson Mill charged us $19.
Friendly, helpful and efficient staff. If you dont see the flat rate packages youre looking for on display, ask an employee. They kept the bubble envelopes behind the counter.
This location has become sooo much better that it used to be. Even if the line is out the door, they have all the cashier spots open and the line actually moves! Its a total 180 than how it was previously ran and Im so thankful.
Government employees being typical government employees, aka accomplishing nothing. They have not given me my mail for over two weeks. They do not EVER answer the phone. I went in today and the guy in the back room did not want to help and the African American lady at the register was rude.
A small post office with your typical employee/processes. People only go to the post office intending to speak with someone as a last resort. They do their job, eventually, and are generally miserable about it. Everyone waiting in line is just as miserable as the people behind the counter.
They NEVER answer the phone!! Our mail was stopped for office closure. I had asked for it to be reinstated a week ago...and I am still waiting...with out resolution, because the phone just rings off the hook. Our mail carrier for our route is awesome...the only reason this will get a star.
Ms. Fran was rude and unhelpful. I asked simple questions and was met with attitude. Also, she was mumbling and talking low, and when I asked her to repeat something, she was visibly mad at me for it. And based off the other reivews, its time for Ms. Fran to be let go.
YARD SALE YARD SALE YARD SALEall stolen packages, missing deliveries will be on sale50% off, BOGOThis is an annual event we use to fund this post office. You will find lots of treasures here! Heck, you might even find the sweater your grandma mailed you last winter but never got delivered! Will definitely bring back your fond memories!
Do not drop packages off here. It takes 2-3 days for intake and to be scanned. At whitestone they do it same day if using the drop hatch.
I always get great service here! They have gone out of their way to help me out more than once. It absolutely does not deserve all the bad reviews it has, at least in my experience! Thanks to the staff for their hard work - I know its not easy working in retail/customer service!
I was waiting for 15mins in font of the door to pick up service. There was no answer for the rings. After the guy came, he was yelling at me. He said he was talking with the costumers by phone. He never said sorry. He was awful and terrible custumer service. (It was 7/1/16 4:00)
I moved here more than 20 days. I lost a lot of mail. I ordered items online and could not receive!
Don’t change your address, and expect this office to get it right. Complete fail! A few times, now. Ridiculous!
I always have happy and helpful employees at this location, ESPECIALLY DEE. Shes the best, shes always in a good mood, and shes just overall excellent. Best post office Ive ever been to
This is the worst post office I have ever been to. They are awful. Not just terrible customer service, they lose things, deliver to wrong people, give different answers each time you go in. If I could switch post offices I would. Worst part of living in 78717
What kind of logistics provider cant print shipping labels in store? Apparently this one. Dont waste your time here.
Classically bad. Theyre generally pretty surly. Without exception, the pickup window opens late. If youre in the wrong line, theyll send you elsewhere with contempt. Its night-and-day worse than the one on Jollyville
This place is a mess, they need a new postmaster to rework their system. Good luck with missing mail.
Called number provided 12 times in 45 minutes and not a single person answered. Not even a message just a hang up. Didnt leave pkg with front office instead left a non existent notice. Had to call main headquarters to find out where to pick my pkg up. Worst customer service ever!
Ive been there twice, no issues so far. People there were helpful, professional, and courteous. Not my usual experience with USPS.
The worst service! They constantly scan packages as delivered when they dont deliver it. I called to ask why this keeps happening and the guy said they do that to meet their metric goals and if they dont have time to deliver it, they still scan as delivered and will deliver it after the weekend or following week.
Wonderful Post Office. Friendly, helpful and very patient staff. People in line were rude and pushy. Remember to be kind.
Terrible customer service and communication at Cedar Park
The customer service here is so incredibly rude, especially from the lady with the shore purple hair. She will go out of her way to make your USPS experience as painstaking as possible. Would never ship anything here again.
This post office was close to my house and convenient. However, after being greeted with yo, what cha need and being treated very rudely...I will drive further for better service.
Great, small post office. There were a few people in line when I got there and when the line grew longer, they addressed it by adding another person up front.Great experience!
Absolutely the worst in town. Shut this place down. Its a waste of taxpayer money. I cant believe there is such a contrast between this place and the one on jollyville. Jolleyville is GREAT. this place is terrible. Be ready for a 30 min wait even if your the only one there.
This is the worst post office I have ever had to deal with. Not responsive. The have lost mail. They cant even keep stocked lobby envelope supplies. Incompetent at every level.
Ive never had any negative experiences with this facility. Theyve never gone above and beyond or anything, but thats not expected of them. Quick, courteous, and efficient.
This is the bizarro world in which delivered means not delivered to the person who ordered it. Then spending days trying to call the PO, they dont answer the phone and then you call an 800 #......bla bla bla.
Super slow . Been waiting for 30 minutes and still waiting
The employees at this post office frequently steal the mail. They think people wont notice but they are wrong. I hope they like to get investigated.
THEY NEVER PICK UP THE PHONE!!! AND IGNORES EVERY CALL. THEY KEEP PUTTING THE PARCEL BOX KEY ON A DIFFERENT BOX OR KEEP FORGETTING TO PUT IT IN MY BOX!!! THIS IS THE 2ND TIME THAT THIS HAPPEN!! NO WONDER WHY THEY LOOSING ALL THAT BUSINESS..
While waiting in line, I watched how terrible their customer service was from one particular female employee. Not providing options, being vague, and being condensending were behaviors seen from this individual. I wouldnt suggest this location.
Go to UPS instead. Its the same price and sometimes cheap if you do the priority mail and they have the best customer service.
If I could give this place zero stars that would be the rating. The service is trash, the hours of operation are worse than a bank, and the facility is outdated. Ive finally found a negative to living in 78717.
Would not cash a Postal Money order for a fairly low cash amount. Would not recommend
Close at 1pm... On Saturday... And they wonder why they are going out of business? Watched no less than 10 cars pull in to find they are closed. That is a constant lost revenue stream.
Felt rushed and mostly the lack of information given made me have to come back twice, I will not come back to this location. They don’t care and are not informed. Also unpleasant and unfriendly.
Why have signs everyone requiring to wear face masks if youre not going to enforce it? This place especially should be the most cautious during these times.
They have tried to deliver a package to me on three different occasions. They say they cannot find my RV. I have told them three times exactly where it is in the park.
I have a package that post office trying to send on Sat but my office closed in weekend. The post office never leave a notice or re send on weekdays.
Ive always had to wait at least 10min in line, but no problems with any of my packages.
Customer service at this post office is excellent. They are fast and provide what you need.
The employees are always very rude and dont want to help you. I got there 2 mins before they closed which I thought they closed at 5 I was wrong it was 430. The lady told me that they are closed and that she couldnt help me. Alot of police were in there. Never again will I go there
No weigh machine so only come to this location if u plan on standing in line.
WHAT IS WITH THE PARKING HERE? You have to circle the lot and wait for spots to open up and hope you beat the other people circling the lot to them. There has to be a better solution here?
Everyone is screaming for $15/minimum wage but no one is capable of getting picking up the phone🤔🤷♂️
JD was fast and efficient. I was in and out in less than 5 minutes, which included me boxing up a package.
Have now called a total of 13 times with no answer. Just disconnect after 3 minutes of ringing. Completely unacceptable.
I had a couple packages lost. The workers I dealt with never seemed happy and half the time I’m in there there is someone complaining. Something needs to change there
Employee was courteous, explained different options and provided the information with a smile. And service was quick.
Workers went above and beyond to find my lost package. Great customer service!
Wonderful employees, always helpful and nice even when dealing with difficult customers.
GREAT CUSTOMER SERVICE - compared to other post offices—this one has some great staff that are helpful and organized!
Inefficient, uninformed. Completely rude. The tall gentleman with the glasses always has a terrible attitude. Its completely uncalled for.
Well the employees can be nice. BUT they do have an attitude..The place is small and very basic.
Horrible service specially the old black woman, she always have a bad attitude with all costumers. She needs to go.
Its always a pleasant atmosphere there,this will sound crazy but I go there late late just to relaxband read
Long holiday line when I got here. Like went quick and the staff was friendly and made everything easy.
Iv been waiting on an important package for a week (i understand its not their fault) today it
Dangerously small parking area for how many people you service.
Idk why other people are upset, seems alright to me. I mean its not fedex, but its alright for usps.
This place, its employees, and its services are horrible! Very unorganized they need help
Had a good experience. Was out in 2 mins with all work done. Helpful staff
Horrible customer service. I still have not received my mail keys and they never answer the phone!
See a lot of negative reviews here...people at the package pickup area are usually pretty chill tho ^^
I had a pretty please that experience...The employees were nice to me...
I have called this location easily 5 times and no one has answered the phone once. Unbelievable.
Horrible customer service. They are extremely rude and unhelpful. Very sarcastic and unpleasant. He was on his phone the whole time.
Put a letter in outside mail drop box. Three weeks later it still hasnt arrived in Georgia. Did they lose it? Ridiculous.
They never pick up the phone.
Horrible customer service! All employees working there always seem very bored and annoyed by their customers and are extremely rude and unhelpful.
Quick and efficient at handling long lines. Friendly customer service
Total reviews rating 2.2
199 Reviews for United States Postal Service 2023:
Review №1
2022-06-04Moved in and getting mail as normal. A few weeks after they marked my apartment mail box as vacant. My address has not changed, it is not vacant.I went down on 6/1 and asked if they could get my mail. They said I had to fill out the vacant slip. leave it in my mail box and then I would start getting mail. That still has not happened. I went back down on 6/4. They have no mail there for me and they could not reach the driver. Apparently the drivers keep mail on their trucks and no one knows what they have!??I just got a call from them a few minutes ago. They said they got a hold of the driver...but they didnt say if they had my mail. They then said the driver would get the green vacant slip and I will start getting mail on 6/6.The driver has already collected the green vacant slip on 6/1 and I still have not received mail. This is the same thing the person told me on 6/1 when I went to the office.Is it possible for anyone to verify where my mail is exactly?
Review №2
2022-03-28I never leave bad reviews - ever. Over the past 8 months, I have had so many issues with this location that it finally felt like it was time. I will say that those who have worked and assisted me with shipping packages at the main counter have always been friendly. However, a few months ago, I was receiving medication in the mail that was time sensitive. There were clear instructions for me to sign off on this, and instead of attempting to deliver, my package was taken to the post office. Again, this was time sensitive and extra shipping had been paid for to account for this. When I arrived at the post office to pick up my package, i rang the bell at the door for this type of issue and was told “I was wrong.” Even though I had a slip in my hand telling me to come to the post office. The man told me it would come, but I kept explaining how important this was and that this slip said - “your package is here.” Another woman overhearing this then stepped in, took the slip from my hand, and shut the door. I continued to wait for about 15 minutes while I think they searched for my package. They opened the door and tossed me my package that WAS there after being told numerous times I was wrong and to leave. The second occurrence was with a small package that warranted an “undeliverable” sticker on my mailbox - which makes no sense. Again, the sticker/slip said my package was at the post office and I’d need to pick it up. So I go, ring the bell again, and am greeted very similarly. I waited for about 20 minutes, while a line formed behind me, for them to find my package. I was then told “sorry it isn’t here.” With no explanation as to where my package was or what I should do. I asked if I could leave my number and the lady helping me this time said, “you can but it’s not here.” Magically, my package must’ve become deliverable and arrived a few days later at my door. Once again, I am experiencing similar issues. This time, no slip was left. Only confirmation from the retailer that it was delivered. Opening a case with USPS is almost impossible. I do not have these issues with my local UPS and FedEx locations and have never experienced issues with delivery or customer service.
Review №3
2022-02-04Im not sure why I bothered to order those free Covid tests. I dont believe they even hit my mailbox. Im surprised I ever get my new credit cards. Anything that goes inside my mailbox seems to be subject to delivered when its really not. And one time my landlord found my small package in the driveway by a fence nowhere near my porch or front door.
Review №4
2022-04-26This review is for ROSE. She has helped me so much in the past with my lost mail/packages! She is not of this earth!! Shes an Angel!!! Thank you dear for always being kind to everyone, patient, with great customer service & great resolutions for everyone! Every problem gets handled when Ms. Rose is there!! These stars are for you!! And you deserve a RAISE for all you have to put up with!!! Wish there were more Roses in this world
Review №5
2022-07-05Yet again I saw another person absolutely humiliated by the staff there. The person didnt understand why their postage wasnt being accepted and instead of explaining it clearly and offering the charge for additional postage which is custom, the lady in training proceeded to shake her head at the girl and embarrass her. I have seen this happen so many times at this location. I have seen racism, I have heard insults, I have seen them humiliate the customers THESE ARE ALL EMPLOYEES I AM TALKING ABOUT. Nothing is ever done about it. Well best believe Im going to figure out something to do about it. The last time I was there there was a man who didnt speak English very well and the woman decided to make fun of him for not knowing the Postal Service rules for priority mail and decided to mock him in front of the line of people and laugh at him. He ended up just leaving humiliated. This has got to stop. I am so sorry you all hate your lives there so much that you treat people like this.
Review №6
2022-05-25If I could give 0 stars to this location I would. Changed out our mailboxes with no notification. Posted a letter after the fact on how to get mail and keys. Neighbors have gone to try and get keys and mail and they have been turned away stating the delivery person would be delivering keys. Well Ive been waiting to get to paperwork in my mailbox that needs to be signed. Oh and dont get me started on no one EVER answering a phone. Ive called every day this week at different times throught the day and NO ONE EVER answers.
Review №7
2022-02-02After standing in line for 20 minutes the older lady postal worker told me I had to go back and fill out the certified mail receipt. I pointed out other postal offices had never required this of me and I thought it was merely for my benefit/records since it was the part I keep. She became instantly rude and confrontational scolding me with a deadly look, Youll fill it out if you want it mailed! So instead of providing a simple rationale like any civil person would do, she exploited her power over me in a very demeaning way. Some people have no business working in public service.
Review №8
2022-05-31The worst staff for a post office. If you have a package to pickup youll be there an hour waiting on the staff to help you if there is no one in line. If theres a line. Come back. Youll be there forever. The incompetence of this place unreal. Zero customer service, zero motivation to solve any problems. This is only for the package window and mail pickup. Zero accountability. Management should be ashamed.
Review №9
2022-05-05Cris was the customer service representative I was working with. Unfortunately Cris shouldn’t be in customer service, maybe he was just having a bad day, but his representation was rude, impatient, and exhaustive. He would be better in a role where he didn’t have to interact with people in general. Cris might be happier with responsibilities that are centered around task management, definitely not client interfacing. I won’t be back to this location for my shipping needs.
Review №10
2022-06-19Had to ship a return item worth around $280. The lady at the counter seemed to gawk at helping me do so. I put the address on the box, she “put it on the label” wasn’t the full address that I had written on the box, I asked if it would be okay like that, she said yes making it seem like it was. After 2 months of back and forth trying to file a claim I’ve been denied because usps states that it made it to its location. Well I confirmed that it most certainty never made it to its location. Usps refuses to issue a refund. The people who work here are obviously miserable and rude because of it. Not necessarily their fault, but I definitely understand why they feel the way they do. Don’t count on usps actually wanting to help you out, as they don’t seem to give any concern in doing so. Horrible place.