United States Postal Service in Austin

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Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Opening hours
  • Monday:8:30AM–5PM
  • Tuesday:8:30AM–5PM
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–1PM
  • Sunday:Closed
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Total reviews rating 1.6

199 Reviews for United States Postal Service 2023:

Review №1


This post office is usually very busy all hours of operation and the parking is limited. Brought about by local neighborhood thieves, vandalism of community mail boxes and slow supply chain options for replacement, the lines have become increasingly lengthy, customers agitated and postal service agents doing their best as emotions increase. They have one very nice bilingual gentleman who is usually very calm, oriented to respond fully and carefully and speedy with mail distribution service at the window. They do have a lot of assorted supplies for purchase and handicap accessible entry. The self service machine to weigh and purchase postage does seem to be in good working order the majority of the week. Come early as they cut off the line 30 to 15 minutes prior to closing time to be able to assist the very long lines and customer questions.

Review №2


This is a post office, and post offices arent known for having the most amazing service, and thats the reason why theres such low ratings here - people just complain.This one is pretty busy, and Im sure people who got a rude experience from the post office have just encountered the staff being overworked and short-tempered. I highly recommend you try to get your packages redelivered or something instead of trying to pick your packages or mail up here. Theres always a really long line for that.For shipping packages, this post office isnt that bad. Theres usually several people waiting in line, but it goes pretty quickly. And thats what Ive been using this post office for.The postal workers try their best, but still because of the amount of work they have to do, they cant please everyone.

Review №3


USPS changed our community mailboxes without warning and said we have to come into the facility to get new keys. I brought ID & proof of residency and the staff had the audacity to say it was fake and refused service. Now I have to take off work to go down their to get keys since we have time sensitive mail coming. The staff are incompetent and slow af.Came back next day and the line went back to the other side of the building even while people werent socially distancing.

Review №4


This has to be the worst post office I ever been to. There is always a line. This is at 1:45 p.m. on Thursday. Dont even think about coming here on the weekend. The line is about 2 hours long on the weekends

Review №5


It has to be illegal to be this inadequate and slow at everything. Every time i hear talks of the government defunding USPS my heart skips a beat. I would vote so quickly on that bill to get it passed. I can walk backwards to my packages original destination and get it faster. I have to come to this hell on earth each time I get packages because they dont deliver to doors, only mailboxes. And for those merchants who use USPS to deliver stuff to your customers.....i hope you get a stocking full of coal this year.

Review №6


This post office loses or misdelivers mail so often!!! IF you can get someone in charge to talk to you theyll tell you that they have new staff and that the old postal worker that messed it up before is gone but the problem KEEPS HAPPENING with incredible regularity, I dont want postal workers to lose their jobs I want them to be trained correctly and be given enough time to do their job with accuracy. In the 6 years I have lived in the service route of this post office they have lost countless of my packages, not to mention I dont send mail out with them anymore - I literally have to drive to another neighborhood and drop it off at their post office to make sure my mail goes out and gets where its going. Legitimately the next time I move a major factor on where I end up will be if it is serviced by this post office.

Review №7


Dont waste your time calling this location. I called their location-specific phone number several times right after they opened, and it just played the same robot-intro every time. Said that I would be put on hold until the next available person, but the phone call doesnt even go on hold... it just rings... and then eventually the phone call ends because no one is there to pickup. So now, I cant even check if they are the post office that is holding on to my package per customer request (which I nor the company I ordered from put in, so I dont know how that happened... hmmm).

Review №8


Never in my life have a waited so long to be told that my package was out for delivery; even though the tracking number told me it was ready for pickup (without my consent); even though I accidentally gave the wrong address.I waited 1.5hrs in a line of 5 people.I was fortunate enough to find out that my package did get dropped off at Fetch. So USPS needlessly made me come by for pickup.

Review №9


I’m going on 8 weeks now of not having a key for my mailbox. And 10 hours of time wasted standing at the post office to be told they don’t have my key. I’ve paid twice for a new lock. Everytime I go it’s “we only have the odd keys and we can’t help you”. Unbelievably unnacceptable. I run a rather large company and need access to my personal mailbox for tax documents, checks, etc. If there is a legal recourse I will find it. I will be talking to the manager tomorrow.

Review №10


Post boxes broken into AGAIN they finally broke them bad enough that they cant patch them together again....maybe. I have my app open every time to show them how much mail and packages because I have had them tell me no mail. I showed them the app and made them try again....miraculously the carrier just arrived with it.....SERIOUSLY. plan to wait at least an hour to get your mail

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