Delivery
Yes
United States Postal Service in Cedar Park
Categories
Location on the map
Cedar Park, Williamson County, Texas, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8AM–5:30PM
- Tuesday:8AM–5:30PM
- Wednesday:8AM–5:30PM
- Thursday:8AM–5:30PM
- Friday:8AM–5:30PM
- Saturday:9AM–12PM
- Sunday:Closed
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Comments (188)
Pros: huge location; plenty of packing supplies; convenient 1431 location. Cons: slow lines; getting expensive; awkward parking lot. No worse than other USPS locations.
Worse service and handling! They keep misplacing my items to my neighbors mailbox. A lot of time our nice neighbors will return them. But this time (3rd time) my item was completely gone. The mailman should be fired!
I spend a fair amount of time at this post office. I dont have a single complaint against the staff. They move the lines very quickly, theyre very good at their jobs, theyre very friendly, they conduct themselves professionally, and they deserve a lot of credit.
For being the fastest growing city in the US. They definitely need some faster employees! And maybe more than 2! Ive been to many offices around Austin and this is by far the most ridiculously slow! The associates are in no hurry at all! EVER! Ugh 😩
I never thought I’d give a post office a rating on google maps, but here we are. When I went yesterday there was one self-service kiosk that didn’t allow me to buy postage for my package, and the line for the one available clerk had about 15 people in it at 4:45 and moved very slowly.
0 start - literally. They left a key in my mailbox to open another mailbox for me to get a package with a medical delivery. You guessed it: this mailbox was empty. Whats the point to leave a key to an empty mailbox? Yeah, only USPS gets it...
I mail an item monthly and these people have always fast, efficient, and professional. I appreciate their efforts.
This place lost a very important package of mine that costs me my ability to attend college. Can’t even get a replacement of the document they lost. Filed a claim on the package and am currently making a missing mail claim also. If there is a way I could report this location to higher management, I absolutely will.
The one Clerk who was available was efficient and remained pleasant to all customers despite some complaining that she was the sole clerk.That situation was not a problem of her doing. She kept a good work pace, smiled and continued being helpful.I would have much preferred to not have to have been in line for 43 minutes.All concerns for not being adequately staffed to serve our community should be addressed with management and not taken out on the one person who is there, attempting to serve.I appreciate, that, whatever the problem was that morning, mail, etc moved.
Lost my mail (government documents containing personal information that had to be mailed). I called for assistance and was provided with Theres nothing we can do. Couldnt tell me who to contact, couldnt provide any help or information whatsoever. Even with tracking information where my package was supposed to be it was not. For some reason my mail that was meant to go from one location in TX to another was sent to GA. Then on the way back to TX the lost it at a processing facility. I called the different facilities that handled the mail and none of them could provide any information. Mail should have arrived in 2 days and after 1 week they still had no info. Employees were curt and bothered that I would even try to locate my mail. I even requested if the item could not be delivered to please return to me, but since they couldnt locate it they couldnt help.Update 1 yr later: UPS handled my mail no problem. I now try to use USPS as little as possible. Love that they cant keep track of offical and time sensitive documents, but can also find my mailbox to deliver grocery store flyers and spam.
Even long lines move fairly quickly. I enjoy the interactions with the staff a lot. It’s easier to give up some minutes of my life in line when I am treated with patience and friendliness at the counter.For me, it’s always been a good experience at the CP location to purchase stamps, mail packages, and get advice on how to send stuff (or whether it’s worth it to send overseas!)
I have lived here over 22 years. As a disabled college student there isn’t a lot of money to go around an many things are simply just hopeful dreams. When I save the little money I have to order overly expensive college textbooks it is important to me because it quite literally is all I have. So, when my books are continually lost, damaged, ripped, etc when I have photographic evidence and tracking location numbers put on them, it is disheartening when a facility does not take pride in their work. Not to mention mail drivers... today was so saddening. I am facing all odds just trying to finish my last semester in college without giving up, and for the 10000th time I went to check the mail as I do every single day. Today, 3 of my large textbooks were shoved into my tiny little slot. All of them are damaged. Now I don’t know about you, but I’d rather wait a day and have them put into the larger box with the key, than waste $200 that I could have used for food. Additionally, what person with any compassion folds a hardcover psychology textbook! Are you kidding me?! You know it won’t fit, so you literally break it? I don’t get the logic. Never had these issues with UPS. I recommend the UPS off Bell Blvd by HEB.
This whole location should shave their staff and postmaster fired. Absolutely the most unfortunate and unprofessional USPS in the area. Love being cursed at when picking up my mail.
Mignon is a wonderful associate. I actually had a really great time at the post office today and Ive never said that ever about any post office before. Shes an absolute gem. So friendly, hilarious, and helpful.
Like many businesses, they offer certain services. They dont offer ALL services anyone would ever need. There are other places that will do that. Many of you would not be so disappointed if you only knew for sure what services they are set up to provide. Remember, the person paying the postage is the customer. Priority Mail has always met my needs. I wouldnt expect much from a lesser product.
Do not get a P.O. Box at this location if you have packages sent. They no longer have a separate pickup area for parcel pick up. You’ll wait in long lines and add hours to your week.Staff has a weaker attitude than a lot of places but completely understand that and feel for them.Post Master needs to up their game:Remove your parcel pickup sign, inventory your packages the day they arrive without degrading your employees wellbeing and find a way to make them happier.
They helped me mail a care package from Cedar Park Texas to my April Joy white the love of my life and made sure the package was Secure insured and somebody had to sign for it and I can also track the package the people at the post office were extremely helpful and friendly God bless them
This post office has lost two of my packages, only one of which was recovered because I had to wait for the mail carrier to check other neighbors mailboxes. Only two weeks later they lost another one of my packages which I’ve never gotten back. I’ve also lost a debit card I was waiting for as well as a medical bill I was expecting. Completely unacceptable!!! I keep receiving other people’s mail and packages as well! Why is it so hard to deliver the mail to the correct household?? The names and addresses are all inside each mailbox! These mail carriers need to be retrained and stop rushing through their work!! DO WHAT YOU GET PAID TO DO!!!
The Cedar Park USPS is the worst postal service in the history of postal services. Most of us go through life expecting not to have an issue with mail. Not in Cedar Park. It should almost be a matter of having to divulge the info. about their mail service as a matter of full disclosure when buying a house here.Not having your mail delivered to you, packages or otherwise, but to your neighbors instead is daily routine. Im not sure why Im not being paid with how often I have to drop off packages delivered incorrectly to me, because theyre so big they cant fit in the return box. Then, I get my own packages a week later than expected, opened boxes at my front door - again neighbors who happen to be trustworthy and got my packages.Evidently, even regular letters are complicated. My neighbor waves me down every few weeks to give me my mail he has gotten.Today, I went by to pick up a certified letter near closing time, but not quite yet. The doors were still open, there are still clerks there and still customers there, and I was told I had to go home and come back another day to pick it up.THE WORST of all-time customer service in the history of customer service at any agency, business, employer anywhere - period.
I went into the post office and request a vacation hold for my mail due to a package was scheduled for delivery while I was going out of town for the funeral of my mother. Needless to say, that package was delivered and left on my front porch because it was too big to fit my community mailbox and sat outside for five days while I was out of state trying to deal with the unexpected death of my mom. I had the tracking number also but they refused to take that. They were kind enough (joke) to hold my mail that would’ve been in my locked mailbox but they had no problem develop delivering a package that I specifically requested that they holdThis post office has the worst customer service and disregard for customers.
When I worked in Cedar Park, this was the place Id go for all my personal and professional mailing needs. The staff there are always really nice and patient. They take the time to explain everything to you. Best post office Ive ever been to!
Somebody plowed into our cluster mailboxes and demolished them on Tuesday. USPS installed brand new mailboxes on Thursday. Not bad right? However a poorly handwritten note is left on the mailboxes advising residents to pick up their new mailbox # and key the next week. My wife didnt read the next week part so I call to make sure its the right post office and that I can pick up a key. I Literally let it ring 50 times... no answer. Not surprised. Make the trip well across town just to encounter their rude staff who advise me that its not ready. Really? Its a key and a number two days after the mailboxes go up. Incompetence. I will not lose any sleep the day they shutdown the money pit that loses billions of dollars a year that is staffed with rude, incompetent employees known as the USPS.So Im expecting a 2-day package... not aware that UPS is using their foolish policy of dropping their deliveries off at the good old local post office for door delivery for this package. Just great! I get a delivery notification but no package. I presume the ultra smart carrier on my route thought it would be a good idea to shove the 2-day package in the mailbox that I cant access for another three days. Way to go jackass! Yet more proof of the gene pool defects we call postal employees.
This post office regularly does not scan my packages. I have tried to get reciepts, and have been denied. I spoke with the Gainsville office and they are supposed to give reciepts. I ship things regularly and they do not scan media mail at all. First class is hit or miss. Terribly unreliable.
PO BOX service is not good. I have 4 names for my PO Box, they sent back my business correspondence several times. Some of them were the checks. I couldnt receive them for 3 weeks and, sometimes, more. After I did complain to the manager, it changed but in 6 months it started all over again. They should train better the staff so the services can be delivered to the customers as they should be. I am very disappointed in this location.
Just today this post office allegedly sent out a huge package and claimed it was dropped off at my front door at 137 pm today. I have cameras facing the front and no one dropped anything off. Naturally they are insisting they did but now I have to waste all of my time getting to the bottom of who delivered it and where the hell he sent it to and then file a report. It’s ridiculous how stupid or lazy these couriers are.
We opened a PO box here, because its in the middle of everything.. very clean, has all services, passports too. Packaging, cards, boxes, etc... Huge parking lot too!! Not crowded
Horrible customer service. It is a shame how awful the Post Office has become. I feel for anyone that has to use this one in particular, I asked about keys and was told they wanted a print out. Then was informed I could go to UPS to get it done. That they were incapable as a branch to use a phone copy or print something. You are right I will be using UPS. This is shameful. They didnt seem to care if they were helpful or not. I then went to another post office and was informed it was no problem.
Not only is my experience inside of the post office always absolutely terrible because of the rude and condescending postal workers, my packages always get lost or have to be redelivered. When Im not home to sign for a package and it gets sent back (happens all the time because theres no way of telling what time your package will be delivered in advance), they make it almost impossible to track it back down. Causes such a headache and completely ruins the point of paying for shipping when I have to drive to the post office everyday and wait in line for almost an hour see if they have my package. I can honestly say Ive never had a good experience here and its extremely disappointing.
Why cant we rate something Zero stars? This PO is completely inept. They scan packages as arrived at the PO, and then it sits there for 4 days. When asked about it, they say that just because they scanned it, doesnt mean it arrived. WHAT? They scanned it THREE TIMES and it didnt arrive? These people are inept. Dont waste your time with this PO. Go somewhere else, or have your packages shipped elsewhere and then go pick them up. And people wonder why the PO is in such bad shape.
Two to three weeks ago our neighborhood mailboxes were broke into and everything stolen. I had no clue what was happening till a neighbor told me. I asked the post office why they didnt tell us. Their explanation was they put slips in the mailbox (yeah the ones being broken into--didnt deliver to our doors). I visited the local post office to pick-up my mail and was told it was delivered to the mailboxes. Ok, whatever. That was two days ago and I havent received a stich of mail. I again went back to the post office and explained theres NO MAIL in my box and I have many packages expecting. I was told a supervisor was going to call me. Its only been a day but I figured this was one that deserved a little more attention and really thought Id at least get call saying they were looking into it:-( very disappointed in USPS. We need new boxes not a giant screw holding it together. I havent seen my mail in what feels like three weeks or more. Wth.
Love this post office! Management must be on target. The people at the desk are always efficient and friendly. The mail carriers that I have met seem to care about what they do. Mail delivery is consistently timely and I have never had any problem with misplaced mail. My permanent mail carrier is Cindy, and she is outstanding! Thanks for the superior service!
I had my mail held for 2 weeks and indicated on the form that I would pick up my held mail at the post office when I got back because I didnt want it all torn up by being crammed into the box all at once. I made the trek up there only to have them not be able to find my mail and thought maybe it had been delivered. It had been --- crammed into the box like I was trying to avoid. What was the point in making the choice to pick it up? And I got to make a trip up there for nothing. This isnt the first problem Ive had with that post office. Lots of problems with mail being delivered to the wrong address, and having packages lost, never to be found.
This post office has to be one of the worst in the whole United States. Not only can they never find my mail or packages, but they are also very rude and aloof when it comes to customer service. As another reviewer mentioned, I had a hold status placed on my mailbox because they needed to change the lock. It has been 2 weeks and the lock still hasnt been changed. And Ive had the worst luck getting my mail from them, even when I have delivery confirmation papers printed out showing my items had been delivered. I dread going to this place every time I need something related to mail service!
I dont find this place to be particular slow or fast. They keep up a good pace when they are busy and lines are always pretty short. Even during Christmas season the lines seem pretty long but they get the customers in and out at a fair speed.They have a really spacious parking lot and a separated area for handicap parking.Only flaw is they dont pick up their phone here ever. Otherwise I am pretty happy with this post office and glad it is near my place!!
Horrible post office. I went there to mail perishable items to military overseas. The clerk kept ignoring warnings on her monitor about how to ship. She said I didnt need a customs form, but I had always needed them in the past. I questioned her but she absolutely wouldnt take one. Sure enough, 3 days later my package was returned. I immediately went back to the same p.o. and asked to speak with her supervisor. I strongly suggested she needed more training. Her supervisor did not appear to care, did not assure me of follow up, nor did he apologize. Terrible customer service!
Mail with my correct information gets returned as undeliverable - > 50% of the time. Still missing important tax documents (had to spend hours getting that information).Have packages attempted to be delivered with no notice.When asking details about why or what I can do, I get told that it is the postal carrier at fault. The carrier, says it is the post office. Forwarding office has sent emails, but nothing as worked.Currently trying to track down a package that shows that they attempted delivery once.
For me, the service at this location has been great. I love the low-cost post office boxes (1) at this location, the staff is always courteous, and the mail gets delivered as expected. I also love the real-address service offered at this location to enable you to receive packages from vendors that insist on a physical address for strange reasons known only to them. Compared to the junk that I have had to deal with in my interactions with UPS and Fedex, USPS has been great.
Im very disappointed in the delivery of my package. I I got an email that said my package had been delivered at my home address and left with an individual. Ive been home and nothing was delivered. This is a Christmas present that Ive been waiting on and have been tracking. We decided to check our mail box and it had been delivered to the lock box.I hope this was an honest mistake on the mail carrier, but that kind of mistake could have caused more problems. I thought it had been stolen.
They say they attempted to deliver my sons Christmas present (First Class Certified Mail) on 12/20/19 & a notice was left. It was a lie. We were at home that evening waiting on that last gift before the holiday. We did not get it until January & had to go to the post office to collect it.
My apartment is too lazy to take packages, so I always have to pick them up at the post office. Thankfully, they have a quick service desk just for picking up packages. Ive never had more than one person in front of me, and they have your package in your hands within seconds. I appreciate that they dont make the inconvenience of driving over there any more difficult.I didnt get a notice in my mailbox about a package I was expecting, so I went over there anyway. By pure coincidence, I showed up at exactly the same time another person was at the desk trying to pick up my package with my notice, which they had attempted to forge to look like it was addressed to them. The clerk refused to give the woman the package becuase the name did not match her ID. I showed the clerk that the package was in fact mine, and got my package safely.I really appreciate you for protecting my package from that thief, thank you. The contents were rented college texts that would have costs me hundreds of dollars if stolen.
We moved to Cedar Park two years ago from Tucson, Arizona. For years wed used the online hold mail service without a problem. We also had a wonderful mailman who for our 15 years there never got anything wrong. Then we moved to Cedar Park. I am absolutely flabbergasted over the incompetence of this post office. We have tried several times to use the online hold mail system and only one time was the Cedar Park Post Office capable of actually fulfilling our request. We spoke with someone there about how to resolve this problem, and were told that we needed to print out a copy of the online hold mail confirmation and bring it to them. That certainly defeats the purpose of the convenient online system, but we nevertheless started doing so. NOTHING WORKS with them. Even after getting the hold mail confirmation delivered IN PERSON to them, they still deliver the mail, cramming it in until it no longer fits in the box before they finally start keeping it as unpicked up mail. Our magazines are mangled and torn - its absolutely disgusting! What is WRONG with these people?
Over and over my mail keeps being delivered to someone else. I talked to a supervisor and he said he would have a talk with the mail carrier. It was good for a while but I ordered something from eBay and I tracked it through USPS website and I was notified that my package had been delivered but when I checked it wasnt there. I emailed, called and went by the post office and still no response. Ive lost faith in the US Postal Service due to the lack of service and no follow up. Im so pissed. I placed an order, it was shipped but I still dont have it.
This is possibly the worst post office I have experienced in my life! My packages from Amazon routinely get mis-delivered to the house with the same number on the next street. It seems the delivery person cant read a street name! Inspite of complaints, this post office doesnt even bother to contact me or fix their issues.
Every experience has been frustrating to say the least. Most of the time the employees are not friendly and do the least amount of work possible. I wish I had just kept my P.O. Box at the Leander post office. They are friendlier and actually do their job without making you feel like you’re making their life difficult.
Not sure why everyone gives these guys a hard time. This is my regular post office and every time I have gone in, even if the line is long, it goes quickly and the staff is very friendly. Absolutely no complaints about this office.
I recently moved to Cedar Park and this is now my Post Office. Ive had delivery issues, the Postmaster himself helped me! They havent happened again.I do a lot of mailing for my home business and am in the PO at least 2x per week. When there is a problem or a line, the Postmaster himself handles the problem or goes to the extra desk and waits on people. Hes very customer service oriented and is working hard to make his PO as productive as it can be.Im glad to be able to do business here! Its the best and quickest PO Ive been to since moving to the Austin Area!!For those of you who have had problems, complain to someone who will handle it rather than posting things online he cant take care of. Ask for the person in charge!!
These people lost my package!!!! the tracking info said it was delivered in my mail box but nothing was in there! called them to say that they didnt deliver my package and they said that the driver must have put it in the wrong mail box and then said they would said a driver out to correct it and put the package on my doorstep they said they were going to call me back when it was delivered they never called me back and I still dont have my package, the package contained over 100 dollars worth of stuff in it and it was things I needed for an event I was going to this weekend and now I dont know what will happen if I will be able to get my package or not or even get compensation
Large facility, good customer service, friendly helpful employees.
I mailed a package internationally on 2/11 (Germany) to be specific. Unfortunately, after about a month, I discarded the paper with the tracking number thinking the package was delivered. I heard from my brother that as of today, 3/22 the package has not arrived yet. I called the post office and they responded that there is nothing they can do to track my package without the tracking number. How is that possible when my name/recipients name were all entered in the system? Never shipping this way again!
Just got completely ripped off. Saw that my package was at my local post office, but it wasnt getting delivered for another 3 days, so i thought i might as well spend $13 to intercept it and pick it up today. Well I get there only to realize they closed at noon (about 30 mins before i got there). Oh and theyre going to be closed the next two days because of a Sunday and Christmas on Monday, so I basically paid $13 to get my package on its original delivery date AND now I have to go physically pick it up too! No wonder USPS is going out of business! Horrible service!!!
Previous homeowners moved 5/2015. There is a note in the mailbox telling the postal worker to forward their mail. Their name is spelled out and is located in the mailbox, yet we continue to receive their mail. Just last week we received a small package with their name on it, we wrote does not live here, moved. We took it to the post office and placed in miss sent box. 3/24/2016 it was redelivered again to our post office box.
Great post office with helpful staff! I had a priority mail express package that took 9 days to get to its destination - as opposed to the guaranteed next day. Although there was a money-back guarantee, the post office I mailed it at (Lake Creek) would not refund my money because I bought it online. Online it said go to local post office. USPS customer service said I had to go to the post office. Went to another post office (Sam Bass) and was told the supervisor said no, it had to be done online. Went to this one in Cedar Park, and the clerk at the desk spoke with the supervisor, looked up my tracking information and amount paid (which the other post offices acted like they couldnt do) and issued my refund. I will be driving the extra mile or so to this post office in the future because their staff does their job!
If I could give no stars, I would. I was just there and had an employee wave his hand indignantly at me twice because I dared to come to the counter area at 12:05pm. Now, the gates werent closed and there were several customers at the counter, so I figured they were still serving customers. Apparently, the US Postal Service isnt about the customers. No wonder they always get a bad rap.....he was a truly nasty little man....nothing convenient or pleasant about this location. Sadly, this is the third time in the 2 years I have lived in Cedar Park that I have had a horrible experience with this facility. Too bad noone (including the Postmaster) pays attention to complaints from the customers.....
Apparently the customs forms available at the counter for forms are NOT the ones required for sending to an APO. Even though they include instructions for APO shipping. Spent 20 minutes filling them out only to get to the desk and be told they have a DIFFERENT form (not available at the forms counter.) Please get your act together USPS. It is hard enough having a loved one deployed. We dont need additional stress when trying to send them necessities.
Typical post office workers. Irritated that they have a cushy job in a terrible job market. No motivation, and rude. I called to see where my package was because it was already a day late. The USPS sites estimated delivery date literally changed before my eyes, going from The (already one day) late date to a date 3 days away. I called and spoke to some doorknob named Doug who I guess had more important things to do like scratch his nuts than look up my package. While Im trying to explain whats going on he interrupts me and says just gimme the tracking #. Once he looks it up he says, in a very irritated manner - I already scanned it. it should be delivered today. I asked him why the USPS site says its ETA is 2 days away. It doesnt matter what the site says. I scanned it already. *CLICK* I guess thats what my tax dollars pay for.
I attempted to drop off a package and I was denied a receipt without an explanation. If the package were to become lost, I would be responsible. I canceled it and shipped with UPS without any issues.
New Delivery Man, last 2 mo have not received my mail. Notified USPO and returned call next morning. Delivery man called that afternoon and kept me on hold while talking with someone else. I could hear their whole conversation. Wait time 3min. Apologized for himself not delivering mail and would make right. Continue not receiving mail in timely manner. Have been at this residence 15+ years. Very concerned will not receive future mail and packages. Talked with neighbors and they are having same problem. REALLY!!!!I truly believe the new postman is trying his best to learn the route and how best to deliver the mail. Time will tell. I have FAITH.
Do you answer your phone? I had my lock changed on my mailbox and still no key in sight. I called to check on the status and they said my mail carrier would bring it the following day. Still no key. Ive called 8 times throughout the morning and no one is picking up. Im beyond frustrated because I havent been able to get my mail in over 3 weeks. Please help.
Apparently its company policy to say that they cannot help customers who have misplaced their tracking information for packages shipped out. The clerk was rude, the supervisor just kept telling me what he cant do for me, and over the phone it took me almost an hour to even get a hold of a person who ended up telling me that they have to open a case to find the package. This company is disorganised and obviously doesnt care if they have business. Dont use this company to send your packages. I will never use USPS again.
This is not so much for the post office but for the carriers delivering. They are horrible. Multiple times packages have been damaged, do not bend packages bent into a tiny mailbox, promised delivered won’t show up for days, and lastly they don’t knock on doors for signatures. Hire new people already clearly these ones don’t give a single sh!t about working.
We mailed 3 packages on Monday one of the packages going to Fort Worth as of today that package says in transit? We were charged the 2 day delivery rate and none of the packages have arrived at the destinations yet. I can understand a delay for out of state but A package going to Fort Worth should at least say where it is at. Called the phone number listed but no one ever answers. Will not mail packages again from the post office.
Typical lazy Postal Workers with bad attitudes!!! Returned a package to me after I called and gave them all the required info. The lazy carrier must be brain dead if he couldnt locate the business!!
Horrible service. Staff is argumentative. Their scales are off and weigh your packages more then what they are. They force you to purchase the more expensive shipping options. I took 3 boxes there they tried to charge me 3 times the shipping I paid for .03 oz difference. I drove to lake creek that same day and my packages weighed LESS! They are not small business friendly at all.
Absolutely incompetent on every front. Our mail is constantly misdelivered. always get neighbors mail. You cant call them because they dont answer. Just rings and rings.today i got a notice for an amazon package as being delivered, but it did not actually get delivered. who knows.. probably delivered it to the wrong mail box again. need to fire the whole lot of them.
The courier who delivers mail to the Paso Fino / Territory Trail addresses is TERRIBLE! I am frequently getting other peoples important mail, sensitive mail (bank statements, letters from DPS, packages)! I have had people from several houses down bring me my mail that had been misdelivered to them! This is outrageous! I have called to complain and obviously nothing has changed. I cant believe how terrible the service is they provide. And yet they insist on continuing to raise their postage costs.
Left a smaller postage bag in our mailbox to be sent back, put the flag up. The carrier put the new mail behind my package that needed to be returned and left it in the mailbox. As always, great service!!
Dont forget your tape folks they charge 3 bucks to simply add about 2 inches of scotch tape to your prepaid shipping label. Absolutely ridiculous. 9k on property taxes and they wont give me 2 inches of tape. I guess if this was the norm at other post offices it would be a given but its not. Its not normal. And the absolute rudeness of the staff. Not to mention how frequently your mail packages get delivered damaged, leaking or open.. ridiculous
The worst post office EVER. Rude and packages get misplaced all the time. You would think that with the number of complaints that someone would take charge, fire the entire staff and start fresh. I am sooo tired of filing complaints on misplaced packages ..
Vacation hold dates dont mean anything to this Post Office 78613. They will deliver your mail after stop date and you may or may not get your held mail for several days after the deliver date. I had to call the Post Office to get the mail they were holding. Also after 3pm be prepared to wait in line maybe 30 min.
Dont know our new carriers name, but she is awesome. She found a package for us when she got back to the PO that had been delivered after she left & brought it to us on her way home. We havent had service like that in Riviera Springs, since the days of Bobby & Linda. Thank you so much. CPPO shes a keeper.
Lost my receipt for tracking package, which is several days past expected delivery. David asked a few questions, researched a bit and found my receipt within minutes. Thank you for your efficient assistance.
Picked up mail and found three books I had ordered through amazon squashed into the mailbox. One of the books is damaged. I am new to the neighborhood and am one of a dozen or so houses on the block who have to pickup mail from a group of boxes located at the park, all the rest of the houses get mail delivered to their houses. It doesnt make sense - they deliver to houses along the whole street except for a few unlucky houses halfway down in the middle of the block. A neighbor warned me that they would stuff mail into these small mailboxes and damage mail. I dont appreciate purchasing new books only to have the post office cram them into the mailbox and damaging them - and there is no recourse. And why they dont offer us all delivery to our homes since they deliver on the same street right around us adds insult to injury. Its service like this that makes no sense that gives the post office the bad reputation it deserves. I am very unhappy that my new book was damaged.
Completely useless. I requested my mailbox lock be changed out since I moved into a new house. Its been 15 days and they still havent done it. Whoever manages this place needs to be fired. Every time Ive gone in employees look like they have no idea what theyre doing.
Everyone there must hate their job and their life. So unorganized and rude. They seem to make the simplest of tasks so difficult. If your looking for efficiency this. Is not the place for you. Terrible , I would recommend seeking out another post office altogether.
I am on my third call, they will not answer the PHONE! Received notice for renewal of PO box rental on May 30, 2015 its 78 dollars, On June 2, 2015 its 82 dollars. Finally answered my call after 4 tries, yes the price increase was on June 1st, how ludicrous is that! Wasted my time to mail a check for 78 dollars and now I owe them 4 dollars due to their stupidity. EACH Office sets their own price, so again why didnt you know about the increase? Union workers, need I say more.
Not sure why is the Cedar Park post office allowed to function. The worst and dumbest people youll ever meet. Everything is complicated with them, nothing is as it seems, my mail is always at my neighbors, so at least twice I week neighbors stop by to give me my mail that gets sent to them instead. If youve got something important coming to you via the mail, I urge you to move to another part of town. There should be a disclosure for people who move to Cedar Park regarding the Postal Office.
This store rocks! The line is always super quick, everyone is super helpful, and on Tax Day they moved a very long line so quickly I couldnt even write return addresses on 4 envelopes while in line! I literally had to let people go in front of me because the line was moving so fast. Thank yall sooo much!!
I know they have a lot of bad reviews, but I am a native here, and have been going to this post office since it was built. Ive always had positive experiences here. Today, they saved the day when a very important package that I didnt know needed a signature arrived. All I can say is thank you!
Called regarding notice left on door. They left me on hold over 10 minutes then my call was dropped by their phone system. I called back was asked to hold (5 minutes) then yelled at for asking a question. Then she just hung-up on me. Later, I went inperson and was told it was out for redelivery and should have called before coming inperson.............. Hyperbole? Nope.
The manager I had to deal with was inept and unintelligent. David G. Has to be the rudest and most unbelievably incompetent person that I have ever met. The poor people doing all the work behind the counter were very nice and helpful. But mr. David just made me so angry that I wish I never have to be in his presence ever again. It is people like him that give the post office a bad reputation.
I was with 2 small children and I asked how to return a book that I had purchased online and what I needed. I thought the return postage was paid by the seller but it wasnt. The older man just looked at me like Im some kind of idiot. This was my first time buying college books online and not through my school bookstore. I asked him what should I use he just pointed me towards ALL OF THE ENVELOPES AND ALL TYPES OF BOXES. I asked if theres a specific one he just said whatever you want. This place has horrible customer service... or should I say NO customer service at all. And IT WASNT BUSY. it was just me and another lady which was helped by another employee. Wow. My husband does business here and lucky for him he doesnt communicate much with them, he does the self service. I told him what happened and hes definitely changing P.O. boxes. Oh, and by the way while I was there trying to pick out something to ship my book in, no customers were there and the phone has been RINGING since I got there 15 minutes earlier. Him and his coworker were just... how do you say it, Chillin.
If I could give less than 1 star I would. Called post office because my package was stated to be delivered at my door--despite our neighborhood having a lock box at the mailboxes--no package at my door. Called post office and man who answered was the most rude and unhelpful person. If I can avoid using the Cedar Park USPS as much as possible, I will.
I was told a package will arrive in California in 3 days but more than a week later it is still on the way. If they had given me correct info I would have paid more for expedited shipping.
Third package in three months they have lost or said was undeliverable, despite the fact that I have been home all day, merry christmas to me, no gifts, because my mail carrier is lazy. How can EVERYONE ELSE BE ABKE TO READ THE ADDRESS BUT HER?! Asdjf#&!*@*!. So angry. Tried calling many tines, no one ever answers.
I have been to this post office and have always had great customer service. The line can get long during the holidays but I never count on getting any attitude other than friendly!
Put a hold on my mail because I was out of town for three weeks and chose the option to pick up my mail from the post office rather than have it delivered because I knew it wouldnt fit in the mailbox. Post office delivered it anyway, which I found out after driving to the post office. They just crammed everything into my tiny apartment mailbox that I almost couldnt get it out and half my mail is ripped or crumpled. There was a reason I chose pickup. Not happy ...
This place has rude and inefficient employees! I recently sent off a letter but forgot to put the complete address on the envelope. It was sent back so I added the address and another 2 stamps to the envelope. It was sent back again so I took it to the Cedar Park post office. Had to wait in line as always at the post office. The man at the counter marked off the bar code that had been placed at the bottom and said I didnt need to add the second two stamps but it would be fine to be mailed off now. The darn thing was sent back so off to the post office again. Waited in line again and this time got this awful rude girl. She said the first guy forgot to mark off the very light red barcode on the back (the envelope is a bright pink) so thats why it was returned again. She said I should just put it into another envelope in which I said and waste another two stamps?. She replied Its only 96 cents! I said forget it and thats why people hate coming to the post office and started to leave. She replied very loudly Bye! Have a good day! in a patronizing voice.
UPS or Fed Ex from now on. Horrible service. Ditto Stephen Beck. Our mail is constantly delivered to other people. Some packages crammed in box and can get them out. Got notification a package was delivered but it wasnt there. Tried to call but no one answers the phone.
Well I’ve always had a pleasant experience here. Postal workers are always polite and very helpful. It can get busy at this location but I’ve never experienced any problems.
Are you surprised that a government run organization gets such a poor rating? Long lines, terrible services, behind the time technology and they don’t even follow their posted hours. It is a nightmare to work with the post office.
They claim that they put packages in my locked mailbox, but so far I am missing six boxes that they claim the have delivered in the last ten days.Where are they???????They also do not answer their phone.What kind of post office is this?
Its no wonder why the post office is going broke. You cant treat CUSTOMERS anyway you want because you have a union and it takes an act of congress for you to be disciplined let alone fired.Carriers arent the problem, I only have problems when calling or going into a post office.Anyway, privatize the post office or close it...............
Just like plenty others called their phone over and over again no pick up on top of that i used their mail drop off on Sunday after i printed my label and pack my box, its Tuesday now and they tried sending it back to my house which im the sender not the destination, i tried sending to California and they tried sending it back to my house, a real master of their craft of their. next time i would spend the extra money to go to ups or FedEx!!!!!!!!!!!!!!!!!!!!! cause my 2 day priority just turned into a week and a half !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! due to thanksgiving Im an ebayer and a seller and they just screwed up my reputation broke ass mail men i use to work at ups and we at least took pride in what we do. Ive ran into usps guys and their all slobs !!!!!!!!!!! and LAZY so lazy they cant read where its coming from and where its going to the right way
I just needed a little strip of tape to mail my small package and I was told I could use their Priority tape if I paid for Priority mail otherwise I could buy tape or come back another day. The lady acted like she could care less. 😑😑😒
I never thought I’d rate a post office so highly, but they are always super nice to me and very quick! I made the mistake of going to one of the Austin locations once and the difference was super noticeable (and super frustrating!) Never a hassle to go to this location!
The manager Courtney at the Cedar Park post office is the rudest person I have interacted with in a while. I watched him interact with others too and he talked down to everyone and seemed to not be happy with what he is doing. He doesnt need to be interacting with customers. Put him in the back to sort mail.
Amy that works at the cedar park post office is the rudest employee I have ever encountered. She is stubborn and beyond rude! Needs major customer service training! Can’t stand the way she treats customers.
As a resident of Cedar Park for 15 years, Ive had numerous bad experiences here. Understaffed, especially on weekends, and impolite. Recently, Floyd yelled at people standing in line that they werent close enough to the blue counter. Condescending...
If I could leave zero star, I will. Their attitude towards customers is unbelievable. Im nervous to walk in the Post office now, I mean every time.
It is terrible. I dropped 2 packages off there. They are not shown as dropped off.
Redelivery is impossible. Wasnt home when original delivery happened. When I rescheduled, left instructions to leave in mailbox or at front door. Delivery person completely ignored my instructions.
Went to ship out a box , I saw a white sticker on the floor that said to and from and used it ....someone already used one and left the other sticker, and the lady at the counter was not happy that i used a sticker i found on the floor, saying its only a $1.. i asked her to charge me she said not its okay, but this is stealing...i just paid $37 dollars to ship the box, and she is upset about a .50 cent sticker on the floor someone left..
So, in this day of cluster mailboxes where residents must drive or walk to a group of mail boxes to get incoming mail and the letter carriers never see the residents or deliver mail or parcels to their homes...IF AN ITEM REQUIRING A SIGNATURE IS TO BE DELIVERED TO A HOME THAT RECEIVES MAIL AT A CLUSTER BOX LOCATION, WHY IN THE HELL DO YOU NOT LEAVE ITEMS THAT REQUIRE A SIGNAURE IN THE POST OFFICE SO THAT THEY CAN BE PICKED UP BEFORE THE CLOSE OF THE LOBBY AT THE END OF THE DAY...?DOES ANYONE ONE AT THE POST OFFICE HAVE A BRAIN THAT ACTUALLY WORKS...?
I read a lot of bad reviews so I was dreading going here. I just needed help with mailbox keys/knowing which mailbox in our cluster was ours. They moved the line along quickly and the woman I spoke with was very friendly and helpful :)
Did not deliver my parcel but marked it as delivered. Up: finally, after 3 weeks I got my stuff back. It was delivered to the wrong mailbox. Thank to the one who have returned it to me.
They will charge you more then they should. Take a look at the receipt before leaving or have them break down the charges for you. They will only offer the high price shipping options and not tell you about cheaper ones.
I have tried to reach this location for 2 days now...they ignore the phones and apparently are unable to assist with a few seconds of time. I called again today 15 time in a row listening to phone ring until each time it finally kicks of your call. Total of 30min. Its a good thing they are not privately owned....they wouldnt stay on business very long .
I visit this location about 6 or 8 times per year and have always found the staff to be very helpful and pleasant. It can get busy during the holidays but its otherwise easy to get in and out.
The Asian woman in her late 50ties was so condescending and rude to me when I was there to open a PO Box today. She shouldnt have a service job and she obviously needs to get laid.
Customer service really sucks. Try and call about missing mail and NEVER get no one to pick up the phone. Or it is always busy i see why they are losing so much money, Oh i forgot they have a union!!!
Friendly service from the clerks, great convenience of the 24-hour lobby and Priority Mail machine and package drop off area. Mailing boxes, etc. generally well-stocked.
Lazy. Do not expect a package to be delivered on Friday. Better things for the employees to be getting to after work than to actually do their jobs and get packages where they are supposed to go.
My mail keeps getting sent back and now my work envelopes are showing up open with missing items. I hope you all get fired.
All stations were open and the long line of customers waiting to mail Christmas packages moved quickly. Very friendly person helped me.
I have been calling for days with no answers. They did not even knock on my door just left a note. Our tax dollars at work... USPS SUCKS!
The lady who helped was friendly and very helpful. Walked me through the correct process with a smile. Thank you.The service was fast too, even near closing time.
Fast and courteous especially for it being the holidays. The lady Mignon, sorry if spelled it wrong, was very fast and was multitasking despite the volume of customers. She is a keeper.
Prefer to other nearby area post offices. Ample parking. Open a little later. Postage machine accessible after hours. Staff is okay
I went a week ago and the service at the counter was horrible, rude and with an attitude. Obviously very sour about her job and it looked like she didnt want to be there. My 1st and last time I will be going to this location. Go elsewhere.
Whenever I go into the PO in person, all of the clerks are very helpful, friendly, and knowledgeable. Where I have problems is with actual mail delivery.
Mailed a flat rate box to my sister in Cedar Park, carrier delivered it to someone else and that person kept the box. I am out a gift plus mailing cost. How sad.
Impossible to have a question answered. Robot is slow and unhelpful, can not speak to an employee for assistance. Always ship with UPS!
Postal service these days are horrible due to under staff. when it works, no one ever needs to call but when you need to, you will get pissed.
Great staff always happy to service.I have used their service for years ans every time the line moves fast and the postal people are very nice and helpful.
I love this post office! They are always friendly and fast! We are equidistant from two post offices, and I always choose this one.
The line was long (with everyone shipping things for Christmas), but the line was quick, and the staff was friendly, helpful, and efficient.
Their Postage machine and larger package roll down drop have been broken for what seems to be at least 6 months. No attempts to fix it
Many customer service agents at this post office are very rude..I would give 0 star but there is no option for 0 star..Management needs to look into this and serious work needed to improve the service.
Visited today for international shipping - Priority Mail Express. The staff was friendly and got a good service.
Really should be no stars . Laziest people ever ! Can’t even answer a question ! Had a simple question about tape and was told another worker could help me so I had to stand in line for the person to just tell me no I have to buy tape from the original person that I was going to ask the question to !!
Most of the staff here are super friendly and helpful, always busy but they get the lines out quick.
Ha. They NEVER answer the phone. It just rings and rings until I get cut off. They are helpful and friendly when Im there, but its a long way for me to go just to ask a question.
Make the drive to the Leander Post Office to have helpful people answer your questions. At least they are nice.
Mail showed delivered to my mailbox and as the other reviewers I did not receive obviously theres a trend here and some postman need to be audited because this is just not right.
Apparently thier phone number is for show. It just rings then disconnects. Wow, I am usually on the side of the much maligned govt worker, but this is crazy dumb.
They are kind and take care of things quickly.
Worst post office in Texas. Asking these people to do the job they are paid for is too much for them
Only one person working and its 1:32 pm. Line at least 10+ people deep. Where is everyone?
They never answer the phone!! They lose packages, terrible. Reoorting them to the Post Master General.
They postal worker knocked on my door and didnt wait for me to answer just left a note. Terrible service!!!
I have had great experiences both calling in and in person. They have a good staff here.
Fast, friendly, efficient... lots of people needing to make use of their services!!! 📦✉📮📬📭
Have never had problem. Fast service.
Horrible customer service, no IVR, busy signals or not one person every picks up...
After calling 4 other branches without even having someone answer the phone, this branch not only answered but was very helpful, answering my questions in a friendly helpful manner.
Some of the most useless and rude people Ive ever encountered
Cant find a direct ph# but from what I read it wouldnt help anyway! But a heads up the 800 number listed is no damn help!!
This people never answer phone. how to reach postmaster at any USPS location
This place sucks, no agents are ever able to speak and if you ask for automated services they deny you completely
Service sucks. NO ONE IS ANSWERING MY CALLS!! I called once and I needed to call again for more information and no one answered
Never answered the phone dropped the ball on my change of address smh
The lines are forever long, and they seem understaffed at all times.
Employees are kind and patient to answer the questions you have!
Lack of work force as usual. Dont expect to get out in short time.
THEY ARE THE WORST. DO NOT GO THERE. Very unfriendly and unwilling to help.
Staff is rude!! I would rather pay more elsewhere then deal with the employees here.
Tried phoning 4 times... Phone rings 15-20 times, no answer, then hangs up
Great service. Friendly staff
They log mail being delivered when it isnt.
Horrible lines, under staffed, they don,t even answer the phones!
Xqc L
4 days straight of busy signal.
Rude customer service. Not willing to help.
PICK UP THE PHONE
Friendly staff. Very helpful
Quickly answered the phone, super helpful.
Mignonis very rude!
Unprofessional and rude ncpmpetent
HORRIBLE customer service!!!!
Not helpful at all.
Lazy topaz people!!!
Pathetic Service
No one answers the phone.
Outstanding staff!
Fast service.
Answer the phone!!!!!
Poor service
They totally scammed me! They lost my package valued at $ 400
Total reviews rating 2.3
188 Reviews for United States Postal Service 2023:
Review №1
2022-02-09I brought in a prepaid label after I drove to a print center to pick it up and the staff here refused to put it on the return package. They told me I had to go buy my own tape and do it myself. It’s costing me more in gas just to drive back and forth to ship a simple return item. The location near the 183 is just as bad. They won’t fill out shipping labels and make you do it yourself. These local post offices have some of the laziest incompetent postal employees I’ve ever seen. I wont give them a dime. I’d rather pay more for UPS or FedEx. At least their employees work for their money. It’s like everything around here is meant to inconvenience you and stress you out. The two lane roads. Slow drivers. Construction cones put up for no reason creating unnecessary traffic. Rude postal workers.
Review №2
2022-05-10They didn’t deliver my inspection sticker. My roommate gets emails when everything is supposed to be delivered and she’s been missing important documents from the mail for at least a month now. Same with my car inspection sticker. Tampering with mail is a CRIME. These people should be in trouble with the government. I’m not going to pay another $6 just so I can have them NOT deliver my sticker again.
Review №3
2021-07-02Big facility and helpful staff with sufficient packaging materials. Unfortunately we have very few USPS in cedar park city range.
Review №4
2022-07-23Very large and spacious. Has a self service counter as well as a few open people counters to get your mail out! Would recommend using this Post office
Review №5
2022-05-12Please replenish the kiosk before yall leave for the day. That way those of us who come after work can mail our packages. Now Ive gotta wait another 24 hours and try again tomorrow, hoping the kiosk will be stocked & operational then.Ty!
Review №6
2022-06-16This is the best post office anywhere!!! Everyone is so friendly and they will open more windows if necessary. This is the only post office I use! Good for Cedar Park Post office!!!!
Review №7
2022-02-07They were short on staff, I could hear the male supervisor yelling at the staff about getting all of the work done and no one goes home until its done! It sounded horrible! But the woman taking care of me was so kind and generous with her time and knowledge. It made the experience 5star! All of my business was taken care of professionally. She was courteous to everyone from the customers that walked up without a mask to the woman yelling at her about how much she hated the government and their rules! Tough times!
Review №8
2021-09-28If theres an option for zero star, this place will get the honor.This particular post office has one of the lowest customer service I have ever encountered. I opened my PO Box with my husband on April 2021. For the longest time, I did not receive my mail so finally 3 months later around June 2021, I was informed by my credit card company that the address was not working and the letters were bounced back to them. I stopped by the post office to find out why and later got a call from someone that my name was not placed on my PO Box the entire time even though I signed up for the mail box with my husband in person. The person said that this was fixed and I should be getting mail.Fast forward a couple more months, I was still not able to receive mail properly including a package and forwarded mail. When I talked to another personnel today 9/28/21, he rudely explained that the Informed Delivery that I get in my email do not always mean I will get the mail. If not, what is the purpose of the Informed Delivery notification then? When I asked how to make sure I am able to get my mail, he said I need to contact the senders. What?! So, not only he was dodging the question of why I am not getting the letters, he made me think I was the confused person about how I should get mail. There was no assistance and accountably for doing the job right at this post office.If you are thinking of getting a PO box at this location, DONT. My old post office had such great service that it blind-sided me thinking this cant be that bad. YES, its that bad. Dont waste your money opening a PO Box here because you may or may not get your mail.
Review №9
2021-09-07“All customer pick ups”, but apparently “Sorry, you have to get in line today”. Please change signage so it correctly reflects your procedures at the time. Maybe a sign that flips back and forth? I know I’m probably the only customer that actually read the sign, but still.
Review №10
2022-02-19The only other usps place that i have more trouble with is the one on Far West who told me to stop ordering things from china.... i tried to call and complain cause i was tired of my packages being taped to my mailbox... my response from the post master was we dont except any complaint on our drivers good bye... besides that they work like a standard post office..