Kerbside pickup
Yes
Verizon Authorized Retailer - Victra in Baytown
Categories
Location on the map
Baytown, Chambers County, Texas, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 281-738-5302
Site: https://victra.com/stores/tx-bay...
Site: https://victra.com/stores/tx-bay...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Verizon Authorized Retailer - Victra in other cities:
Comments (94)
I loved the place, Joshua was really nice and set everything up really well. The only issue I had was that he automatically chose a plan for me instead of asking me what plan I wanted. But other than that, he was really helpful.
Very missleading info from sales people. Told them I wanted to buy a phone outright so I would not have any balance on my bill. They informed me the phone I wanted was on sale for $800 which I paid and walked out with the phone. Days later I was looking at my bill and there is a $200 dollar balance. I went back to clear it up and they said it was a rebate they never told me about and there was nothing they could do about it. Said it would be credited back over a 2 year period which they never told me a point of sale. On phone with verizon customer service now hopefully they can fix the issue. If not I will returning the phone and changing service providers. Hope this helps others to use caution with what this store tell you.Verizon custermer service is going to take the extra $200 dollar charge off my account. They were a great help and apologized for the service at this store. They could not understand why the store could not help with this issue. My advice is to use a different Verizon store for your next purchase.
Lucia Avila was the very nice sales associate that I have ever encountered. Very polite, knowledgeable, friendly and very helpful . So she took the time to explain about the phone service, the phones and found a senior discount that help out tremendously. I’m a disabled veteran and live off a limited income, before I had att service and where I live I nothing but problems with the service. I got so discussed I had to find another carrier. I called the Verizon Store on SH 146 and Lucia answered the phone I asked a few questions and she had all the right answers and invited me to come in to the store and bring my phones with me, I did and about 35: minutes later I walked out with the Biggest smile on my face. It was a Blessing answered and I will recommend that store to anyone and everyone that has att for service where I lived and ask to speak to Lucia. Verizon thank you for your service and for hiring Lucia Avila. She made my shopping experience easy and pleasant.Thank youRobert M Cody.07/25/2019
Madison helped us with our very complicated phone swapping due to my husband getting a company phone. She was awesome and very willing to help us. It was great after getting very terrible service at Verizon on Garth rd. Definitely recommend this store for any of your phone needs!!! 5 star service.
Cant remember the guys name but he was awesome . great attitude and very helpful
I ordered a new phone for in store pickup a couple of weeks ago. I did this before the store opened, fully expecting it to probably be a couple hours after the store opened before I got the email to come in. Around 1 in the afternoon, I didnt get any email. I asked my mom to take me up there before she went to Walmart so I can check on it. At first, they told me that it would be a couple of days before they would get it as it was being shipped to them. I told them thats not what online said and that they should have it in stock. Otherwise I would have sent it to the other store in the first place. I was not prepared for what was going to happen. He went to go speak with someone at one of the computers. He came back and told me that it was pack n play fault and that I would have to call customer support to get it fixed. I finally get the customer support number (I didnt know it by heart because I normally dont have issues with Verizon). I called customer support to find out NONE OF IT WAS MY ISSUE TO BEGIN WITH. The woman the man had spoken to REFUSED TO CALL CORE when customer support told her to and that core wouldnt talk with me as I was a customer. I finally got my order canceled and was able to place the order at the one on Garth. They had my phone ready within a half hour. I will NEVER go to this Verizon again. My family and I have had nothing but issues with this one since they built it.
In and out, got.everythung I wanted. Employee went the extra 2 miles to save me money and was very mKnowledgeable on the products and all questions I had moving from T-mobile.
Nice staff. Got me fixed up and out.
After being with T-Mobile for about 20 years, I decided to shop other companies for service. Change is difficult for me but let me tell you, LUCIA at this Verizon store made this entire process extremely easy. She explained in detail, answered all of my questions, and kept me updated on the status of my pre-order. I went into the store to get 3 new phones and everything went flawless. Give this girl a raise because this is what customer service is supposed to be like.
I would love to put negative stars!!! Trash employees!!!!
This Verizon location is great! Aaliyah stayed after hours till our phones were working, the phone had a funny problem the next day but we easily got it fixed! 10/10 would recommend!
I was promise 150 refunded and I never received it. I spoke with the manager for a month trying to get my money and never received it they actually started ignoring me. So I just gave up I hope you never have difficulties or problems with them because they won’t help you and to call they’re office you have to go to a customer service online then they can transfer you to them never again with I go to Verizon Victra. The regular Verizon in Baytown is way better don’t waste your time at this one.
Elizabeth was very knowledgeable and helpful. She was friendly, had a good personality and handled all of our needs. Thank you.
Giovanni was polite and courteous. Very excellent screen saver install . Verizon needs more people like him .
Lucia and Jaime are nasty, rude, and dont deserve your money. Shooed my disabled father out of their store after trying to rip him off. Not an authorized shop like they say. Go down the road to Garth.
Great place to get a phone. Service was prompt and all questions answered. They got me the phone best suited for my needs and got me going again.Thank you!
I am super pleased with the service that I’ve received at this store. Especially from Lucia who has gone above and beyond to make sure that our account was set up properly and running smoothly.
An unauthorized manager came into the store, their phone was attached to my account. The phone was broken they asked for the billing pin he didnt know it. The employee then proceeded to illeaglly change my billing pin without my knowledge or consent then proceeds to upgrade the phone charging the unauthorized manager over 500 to pay off the phone. After several back n forth convos with the mamager he assures me he will refund the transaction just bring the phone in ..... we come in he factory rests the phone and then tells me he cant refund the $500 + dollars .... we call corporate customer service together because im already fed up with the back and forth they send us from customer service to fraud, fraud says its not fraud because the store authorized the transaction and they are required to refund me meanwhile the manager is refusing to explain the full reason why I need a refund to corporate. My issue is still unresolved at this time. The employee who caused all the issues while clearly proving to be a liability to the company is still employed there. I dont reccomend going to a franchise store after this ordeal.
Walked in and there was not one customer but 3 employees. One was hanging something on the wall, one was hunched over a desk and appeared to be sleeping. The manager sat at another desk and asked if she could help me but she acted like she was very perturbed that I was there and was rude when I started asking questions so I just got up and left.
Stop don’t waste your time T-Mobile will treat you better I promise this people have Terrible service charged me $20 to set up my phone but didn’t do anything with my new phone other than hand it to me and tell me to set it up my self., Paid $70 for screen protector “Tempered Glass” told me if it brakes come in we’ll do a warranty exchange it has a “Lifetime Warranty” so I came in today because the screen protector is cracked in half after 3 weeks of almost no use (I have 2 phones) and they gave me a line of BS as to why they can’t do anything for me typical Verizon wireless service when you’re there to spend $1300 for a new phone they promise you the whole world but when you try to hold them up to their word you can’t get anymore to be accountable for anything, my other cell phone provider T-Mobile doesn’t treat me like this, I’m Very unsatisfied and I have a business account with about 20-30 lines under my control so get ready because every time I come in (about twice a month) and I’m not satisfied with the outcome I’m leaving a negative google review according to the terrible service I’m getting from Verizon.
Our customer representative was very polite and patient with us and took the time to help us and answer all our questions.
Jordan was very helpful and got everything taken care of in less than 30 minutes For a new plan and two phones.
Giovanni was awesome he got my phone activated in less than 30 min and even got me a great deal on Bluetooth headphones
Went in to get new iPhone 12 they were busy Lucia got me in and out and transferred all my info very happy with my Purchase and service
They were unable to help me since I purchased phone at a different location. They are a 3rd party and cannot access Verizons main systems
Best Verizon Store I’ve been to, Jonathan was extremely helpful and was able to answer all of my questions. Would definitely recommend this store for anyone looking to purchase a device.
Lucia helped me get my line and new phone situated. We had some road blocks due to me leaving another service but she was so patient and accommodating!
Super friendly and knowledgeable.My phone upgrade experience went seamlessly.Thank you Brenda!:)~
The service was awesome.
Amazing customer service. I normally visit the Garth Rd location but their always long wait times and poor service. I was very impressed with the staff at this location. Wont be going back to Garth.
Great customer service. They are very patient and understanding. I would recommend Verizon to anyone.
Its good if you get a good worker who dont jack you around
Great customer service. Helped get a couple new phones set up an all data transferred.
Gave me a great deal and did all he could to make me happy. Definitely prefer this store to the one on garth.
Had excellent service from Elizabeth. Shes friendly and knowlegable. I wasnt there all day.
Erik was outstanding. Knowledgeable and understanding staff, as they answered all my questions and concerns.
Lucia was awesome and helped solve my iwatch vacay fiasco quickly and easily!
This is a great Verizon store the workers are friendly and very helpful on answer questions and do there best to please you both stores Baytown,Texas and Liberty, Texas.
They did a great job had me in and out in under 10m great staff!!
She was very polite and she helped me in a very fast manner I appreciate her help!
Walked in and got helped. They seemed to be in a hurry to get done with me. Feel like I was rushed
Josh was awesome! Great customer service and very knowledgeable!
Outstanding customer service, the sales person was able to add a tablet to my account without increasing my bill.
Absolutely the most over priced, unreliable, spotty cell service! Highly Do Not Recommend
Good place to get a cord a case and an iPhone these staff nice and friendly and helpful will recommend!
Great Food. I got shrimp taco and Fish taco which were awesome. I saw some people getting nachos that looked phenomenal.
Very helpful nice Verizon Techs. Thats the main reason Ive been with 18 years. 👍
Bought a phone case and was wrong one. Took back no questions asked and given the right one.
One of the best customer service I have ever had. Go see them for when you need help
Poor selections of phone and they are not a company store so limited capabilities
Loved the service. Brenda was very helpful. ❤️❤️
Customer care was very friendly and prompt.
Very efficient service. Ask for Jordan. He was awesome!
Outstand customer service and very friendly sales associates! Thank you!
One of the best Verizon locations ever the staff was so nice and got an iPhone thanks for the help
Great experience... fast and helpful service!
Lucia was very helpful. Great experience !
Quick and easy process of getting a new account and new phones
Friendly, helpful, knowledgeable.I would give 10 stars. If I could!!!
Jonathan was very helpful and pleasant to work with.
Brenda was very knowledgeable,kind, and helpful.
They truly care for customers and make sure they are completed satisfied.
Good quick service, no complaints!
Phones we wanted to look at? None in stock.
Great customer service friendly people
Elizabeth was very knowledgeable and kind.
Very organized and professional! Thanks
Awesome service and equipment selections
Great place ,really helpful.
My experience was outstanding!
Elizabeth was very very helpful
Fast and easy service
Fast service, clean store
Helpful in every way!!
Was very helpful
Great help!
Friendly and helpful.
Quick and easy
Very helpful
They are rude
👍🏼👍🏼👍🏼
It was great
👍🏼👍🏼👍🏼
This place is awful. They can’t help you pay a bill. They can’t let you borrow a phone so you can call customer support.This place can only sell phones and take money from you.
Total reviews rating 4.5
94 Reviews for Verizon Authorized Retailer - Victra 2023:
Review №1
2022-08-22Not a true Verizon store. They said they would throw in a battery. Didnt fit, found on my ticket they added all kinds of junk. I will never go back, Invicta is junk and shady. Hit the Verizon stores, and never Invicta.
Review №2
2022-08-07Danny exceeded expectations! I Definitely felt very comfortable with any questions I had. We had a few laughs and I walked out with a new phone.
Review №3
2022-04-19The staff is great! They know what theyre doing, and they actually help you. We interacted with a couple of associates that were helping us, they were good! Thanks especially to a young man named Gabriel, youre awesome!!!
Review №4
2022-07-07Pay years for insurance on your phone then they cant give you a new one when you have problems, you have to call another number and order your new phone and do without a phone until the new one arrives.
Review №5
2022-09-20How dare you all sell phones out here when your tower hardly provides service....absolutely ridiculous
Review №6
2022-02-15Friendly, courteous, helpful. The products were available and explained. Thank you. I had to replace my phone and the experience was very pleasant.
Review №7
2021-01-17Excellent service! Joshua was very knowledgeable and informative; I felt valued as a customer. I was also impressed with the business’s endeavor to ensure that social distancing was adhered to efficiently.
Review №8
2022-01-19Heather was great with me and helping me get everything thing I needed. Will definitely go back to see her!
Review №9
2020-12-17Customer service was Excellent! Elizabeth helped us get the phones we wanted within just 30 minutes of being there! She made getting a new phone experience quick and easy!
Review №10
2020-10-09I had ordered a new phone and service package online through a Verizon personnel that made the experience rather amazing. Then I went in store the next day to pick up my new phone and it turns out that it was already ordered for another customer. They had to cancel my order from the previous night, a refund that I did not get for several days, and charged me for another phone. The employees were not rude or bad at all. But that situation and the absolutely awful data speeds I have from my over $100 plan is beyond disappointing. I switched to Verizon from Sprint thinking that the service would be amazing going off of everyone else I know who has it, imagine my disappointment when I found out it is garbage. The only reason I am giving more than a 1 star is because the employees were good. I am without a doubt going to switch from Verizon unless these pathetic data speeds are fixed. Absolutely no reason to be paying just over $150 a MONTH for a service that doesn’t even work.