Waffle House in Burleson
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Burleson, Johnson County, Texas, US
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Site: https://locations.wafflehouse.co...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
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I was at this Waffle House today and the service was so smooth and great taste. I am glad that they cater for my Vegan-vegetarian needs so they did for my wife. Mr. Charles, the Unit Manager lead with a good leadership skills, and the whole team present at 11:00 am today work in a perfect harmony.
Everyone was quick yo greet. Tammy the cook was very fast and polite and made the food in a timely manner, Tara Marie was helping a customer and giving options that arent even on the menu which is good. She speaks clearly very polite place was very cleaned ashley was my server today fast asking if I need a refill if I need anything else she was quick. She also will be here this afternoon Lauren was very helpful to other ladies the environment was clam peaceful no drama come visit morning shift. Sept 15,2021
They do not clean, tables were so dirty they do not Sanitize after every customer like they say they do. So much cross contamination, nobody is wearing hair nets, there is not enough safety measures being taken, in general. This place needs their food handling licenses taken away.
You dont go to Waffle House for fancy food, you go for quick diner food thats also comforting in a way. This location serves all that up in addition to being one of the cleanest WH restaurants Ive been in. Last time I went, there was a line cook there named Vanessa (I think) who cooked everything we ordered just as we wanted it and said shed been there for 20 years. Shes a gold star in that kitchen.
Normally I love waffle house, but today was the the worst service I have ever had. I am very low maintenance and I dont ask for much when eating out. It wasnt busy whatsoever. Took 10 minutes to order drinks, she walked away and did not return for another 10 minutes so my 7 and 5 year old went to other tables to find sugar and creamer for my coffee. She finally returns we order, waited a very long time, she brings part of my order and part of my sons, we needed salt and pepper, cant get her attention, 5 minutes pass and I send the kids to other tables to get some. Then we see her coming with 3 waffles then watch her stop and give a waffle to some people that had only been there 5 minutes. I tell her we ordered 3 waffles and baffled she says huh they should have had 3 I said yes you just gave it to those people. She walks away we wait 8 more minutes and I send the kids to get us cold syrup off another table. Then finally the last waffle arrives but I already shared my waffle with my son and we are all pretty frustrated at this point, especially since we also asked for a butter knife we never got and 3 people had to share 1 knife. I truly never complain about stuff because I have waited tables but today was truly frustrating.
We were literally turned away from another empty location so we came to this one and there was an employee standing at the door telling people they were full capacity when they only had 6-8 people at the bar. I’m so confused. How have I gone to two locations in one night and they both refused us service because they were “too full”?? After we left, other places had closed so we didn’t get to have any food this evening. We would have tipped well too so I don’t understand why the two Waffle House locations in Burleson don’t like making money 🤷♀️
It was my first stop in the day. The food was just perfect. The customer service was excellent. They constantly check on you to see if you needed anything. They really deserved the tip I left. They did so great that I gave them all a tip. The cook, waitress, etc. They did not wanted to accept it but I said NO, you all made my morning great!!
The waitress was very poor service she was too busy flirting with the other customers she never pay attention to the ones that took care of their drinks. Bolster boost and the counter are not made for people with large statues and it wasnt fun when the waitress laughed at me didnt think it was very funny
I get it that the weather is horrid today and no one wants to have to go into work but the service or lack there of is an understatement. Our electricity has been out all day due to the snow, so we decided to go look for a place to get a hot meal. I have a 2.5 y/o and he was hungry. We see that waffle house is open so we pull in. Mind you I have not been to this location in years due to the horrible service I had on multiple occasions but we thought we would give it a try. First thing as we walk up an older lady yells out the door that they are doing take out only. Ok so we go back to the car. I try to call in an order using the number that is posted on the window, and get a message that this location is not taking call in orders. So, my husband decides to go in and order our food to go. Lets just say they let it be known that they did not want to have to deal with customers today. He walked out with three very small cheeseburgers with absolutely nothing on them but a bun, meat and cheese. They told him they were out of everything else , no fries, no lettuce, tomatoes, mayo, hashbrowns ,NOTHING! And then charged him $15 for those sliders they called burgers. SMH. I will never go back to this location!
Food was good. Waitress talked the entire time LOUDLY to other patrons and cowokers. All were well informed how difficult 3 small children was on her. We could not have a conversation over her nonstop, loud talking. Beyond annoying. All other staff victims of her life lived out loud on stage.
We ate there today, opted for that instead of someplace else... should have stuck with first instinct. Coffee pots were so nasty with build up that even the fresh brewed coffee tasted like shoe leather. Our bacon was burnt... black, but still served, like they thought it was acceptable. The hash browns were under cooked and really wet. I had gravy on my hash browns... the gravy was served from a plastic container and plopped on in a glob. My bf asked me not to complain out loud, so I didnt, but he was so disgusted with the coffee that he wanted to call corporate. We were never given menus, we just found some at another seating area. The waiter was polite because he set up our silverware. He must have known the coffee was bad because he never offered us refills. The cook staff had R and B baby making music playing on their external speaker over the grill loud enough for the whole restaurant to be uncomfortable. Thankfully we were just passing through and wont return. Over the years Ive learned that Waffle Houses are hit or miss... this one was a miss.
Very nice, both my wife and I tried the Waffle house, for the second time (were from California), we both ordered something we had never ordered before, and both of us instantly found a new favorite. Our server was very kind, local, and gave us advise on the local lay-of-the-land.I had heard jokes about the Awful House, I agree, its AWFULLY GOOD !
Absolutely horrible service. this rating is based only on the service, I didnt stay for the food. The tattoo covered waitress asked me of I needed a minute to order and I said yes. After waiting 15 minutes for her to come take my order, I walked out. She took the orders of both people sitting on either side of me. I guess they just didnt like how I looked or something. Went to Cracker Barrell instead. Better service and they were happy to take my money.
Im all about giving credit where credit is due. My family and I ate here on 3/17/17 and our service and food was perfect. The restaurant was clean and the staff was extremely attentive. The cook came over and spoke to my twins and was very nice. We had never been to this location before but we will go back. Keep up the great work!
Generally the food is greasy short order quick. Generally the service you have a 50-50 chance of getting a great server or a really rude one. One thing Ill say a million times as you have to be a really smart person to work here this is not a job for just some Play No dummy like this takes a lot of memory.
The only reason Im giving three stars is because of the cook and waitress. Food was awesome, and the cook came out to make sure we enjoyed it. Our waitress Jacklyn was attentive and wonderful to talk to. But, the exterior/interior is dreadful. The ceiling is brown from nicotine tar and its just outdated. Not to mention, the roaches. Good food, wonderful staff....just horrid setting.
Even though this Waffle House is Dated, the service is top notch. On this day it was the Second Waffle House we visited. The 1st one was on Crowley Rd. It was Dirty. The Waiter attempted to wipe our Table down with a dish Rag that was just sitting on the adjacent table. Not very Sanitary for sure.
It started off pretty good BUT then the guy making my waffle dropped it whereit was hanging off of the waffle maker THEN picked it up with his bare hand and put it on the plate and tried to give it to me. I said umm no, I dont want that one you touched it with your hands. The manager asked if I wanted to take it home because they had forgotten to make our waffles to begin with. I explained what he did. She made him redo it. My daughter and I had already heard the manager and another employee argue about losing the thing to take the waffles off of the waffle maker like 2 little children. This was the worse waffle house visit Ive ever had. Very disappointed. And I love Waffle Hose
Ive been going there for years. Its been going downhill because of the staff. The woman that appears to be the manager up front is very negative to the staff. Ive seen them be on pins and needles with each other and that transfer over to the customers. Theyve have been messing up order lately. The music today was horrible (extremely annoying). Think Ill try the one on 1187 next time its out of the way but it will be worth it if the staff isnt messed up like Renfro.
Out of the 3 Waffle Houses on i-35 this is the best. Its food is better and its the cleanest. The staff is super quick and friendly they all seem to like their job. I love the hash browns here the will make the scattered extra Crispy for me and they come out Crispy imagine that! Lol
I have been to this location before, and I make it a point to order my bacon medium. My eggs were ordered over easy, but they came out fried just passed it. My bacon was not medium. The server was trying to tell me about Waffle House standards at this location, but I had been here before so I could not grasp the point.
Visited this location last week and the only good things were the waffle and Waitress. We sat down and saw around 10 cockroaches (one crawled across my boyfriends plate...vomit) during the 30 minutes we were there. SO unsanitary. I used to love Waffle House but this one has made me lose faith in them all.
DO NOT EAT HERE! I never leave reviews but after my experience at this waffle house I had to. Waited about 15 mins to be acknowledged. Another 10mins for my drink. The wait is not bad because I understand this place is not fast food. The waitress was very kind. The wait on the food was not extremely long. However, my order was incorrect. The kind waitress insisted on remakeing my order. I didnt want the kitchen to get back up even worse so I dove in. Food was hot and tasted great. Till about my fourth bite when I felt a long hair tangled up in my hash browns. I stopped eating and examined my food further. More hair. Told the waitress and she witnessed my remove even more long strains of hair. She showed the manager and I over heard him say maybe its the customers. I have short hair plus wearing a ball cap. None of the staff was wearing hair nets. BOTTOM LINE DO NOT EAT HERE.
They dont clean their tables nor silverware. My dad and I went there for fathers day and they were very rude. My kids asked if I would bring something home for them. So I was going to take a picture of the picture but one of the cooks said that I couldnt do that due to policy. I said that their menu is on the internet. My dad gets there and we were trying to find a table due to them not cleaning them.( when I got there,there were only 2 people and they were seated at the same booth. After we found two seats, we unroll the sliver ware and there was old food on the forks. We walked out and went to IHOP.
This is the third visit to this particular location and the third time being disappointed in the staff. It took 15 minutes just to take our order and it wasnt even busy. They continued to try to pawn our table off. They lack any urgency. The only positive was the food was actually cooked to our request.
We stopped in after a long day ahead of us moving out of town with our car attached to a uhaul truck. What made the place awesome is the staff who joked with us about what a pain it is to carry our car on thag trailor. The waitresses seemed to really enjoy their regular customers, but took alot of time to chat with us and make us feel welcome.
This is by far the worst waffle house I experienced. First the brought my food out ,they told me my waffle was on the way ,we never got refills for our coffe.after I finished my breakfast and got up to pay and asked about my waffle ,the waitress said she was sorry that they had burned the first one,so i said why they didnt make another thats when she told the cook to make another ,NEVER COMING BACK HERE AND WILL ALL THE PEOPLE I KNOW ABOUT MY HORRIBLE,ABD TO TOP OFF DIDNT EVEN OFFER A DISCOUNT FOR THE WAFFLE,,,,,,,PEOPLE STAY AWAY ,AND HER NOAME WAS MICHELLE
Ive came to this Waffle House twice both times by accident. Both times the service was terrible. Just left there not even busy and it took them a whole hour to get my to-go order. Why tell me on the phone 10 minutes if its going to take longer the whole reason of calling it in is to not have to sit up there and wait for 45 minutes. I hope I stop accidentally ordering from this one, next time Ill just leave the food there
Terrible service. Sat down for 10 minutes and watched 3 tables come in after me and get service first. It wouldnt have bothered me as much if I wasnt sitting right at the bar top as soon as you walk in. Sad thing was they even said hello when I walked in, but thats where the service ended. If I could give it 0 stars I would. This place is a joke.
The food was excellent,, clean restrooms, staff was excellent, friendly and courteous, fast service.Dont like grits, hash browns a little.when I order, if I want something else,Like give me tomatoes, other things I dont want, maybe give me an extra egg something I do want.
Worst restaurant i have been to i feel sorry for wait staff they have to serve food that my dogs wont eat an seriously im not kidding the cook should be the dishwasher they said he was the manager well maybe he should go back an learn how to cook or stay on the books hurry up ol south pancake house
Total reviews rating 4
199 Reviews for Waffle House 2023:
Review №1
2022-02-26Lil Beth is amazing! My husband has an addiction to waffle house. This is the first time to this location. We had our food in less than 10min, she constantly checked on us. Greeted everyone that came through the door. The whole staff was great!
Review №2
2022-04-13Got here and was told they could serve us because don’t have lids for to go.I asked the waitress could I get my order without lid for my wife and was told no rudely with no sympathy what whatsoever. This is the second time this has happened within a month. Waffle House has really lower their standards on customer service to the point of hat they simply don’t care about their customers at this location. Wow considering I sat at the table for 15 minutes with no on here while the workers literally said he can wait while they ate themselves and smoked cigarettes. Just wow. Done
Review №3
2022-06-22It was great all around... It was quiet and peaceful... libby was great... friendly and fast me and my wife where there for less than 30min... the food was perfect... are new place.. a little out of the way but so worth it...
Review №4
2022-06-10Greasy front door, booth seat, table, and even menu itself! Waitresses talked out loud about personal issues the whole time we were there. Waffles were not tasty - service included one offer for more coffee. I have NEVER visited a restaurant (Waffle House, Burleson TX) this bad … and I’m old so that’s saying something. That one star is much higher than the experience I had.
Review №5
2022-07-04I had Connie as my waitress, she was very attentive, friendly and just all around one of the best waitresses Ive ever had! Ty Connie for a great breakfast and awesome experience!
Review №6
2022-05-26Four stars because most of the time its wonderful. But on May 20th 2022 9:45 a.m. good God I dont know what happened but the waitress moved fast enough to remove her tip from the dirty table and then did not clean the table while we were waiting. Then after 10 minutes of watching that table not being cleaned, we moved to the counter and asked two waitresses could you please wipe the counter. The one that was moving like a snail told me can you just give me a sec . We had been there for 13 minutes waiting for a clean spot. And then we walked out. We ate at IHOP.Prior reviewMarch 2022 We just ate at Waffle House on E Renfro and had another superb breakfast. Waitresses are always friendly and have sweet smiles and the cook gets your order perfect. Support these older small businesses! And they have a jukebox!
Review №7
2022-02-01The diner was fairly clean, Only 2 employees were there, luckily they werent busy,The guy that waited on us was not into his job,,We had to listen to them complain about management the whole time we were eating, Got our food pretty fast,Nobody knows how to make a big fluffy Waffle anymore, it was thin and wouldnt even melt the butter,,About the only thing I enjoyed was the bacon,I got halfway finished with my coffee and the cup had dried food or something in it,,probably wont be back, Can understand why they were empty at supper time, BTW,,IHOP and DENNYS,werent open, Spent $30.00 it definitely wasnt worth that.
Review №8
2022-05-22Visited this waffle house while passing through Burelson. The food is always good and the staff wonderful as ever.
Review №9
2019-12-08This place has such a great staff and is clean (needs some updating, though). We came in during a big cleaning session and they were staffed well enough for some to continue to clean (not where they were prepping and cooking) and others to cook for and serve us. Thanks Cornelius, Beth, April, Nelda, and Brice (and one other whose name I did not catch).
Review №10
2021-08-31I am not from Texas. I had guests staying with me for my sons wedding. Went to waffle House in Burleson for breakfast. It was a great experience. EVERY employee was exceptionally polite, friendly and gave outstanding service. We had breakfast there 3 of the 5 days my guests were here. Shame on me for not taking all their names for this post. I highly recommend this Waffle House for anyone looking for a great breakfast with great service.Thank you to the entire staff!