Waste Connections of Texas - Austin in Austin
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Austin, Travis County, Texas, US
Site: https://www.wasteconnections.com...
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Waste Connections of Texas - Austin in other cities:
They NEVEr pick up our trash or recycling. We constantly have to call because they don’t come out here. They always end up taking trash cans or recycling bins when they do come out. They took mine and told me well it’s gonna take 7-10 days to get a new one so I’ll have to just put my trash bags somewhere else. This has been the worst service and a joke for 8 months
Waste Connections of Texas is a good choice for dumpster services. They are honest and have fair prices. Allison Slaton was very helpful in establishing the account as well as negotiating the terms. I very much appreciate good business and good people.
I called in to get a quote for a roll off dumpster to clean out my garage. Selena was so nice, very knowledgeable, and made it easy for me to understand. Others I talked with when getting quotes did not take the time to talk about options and how things worked. I set up my residential service with Waste Connections and recommend this company!Thank you Selena!
We recently moved and your team member Natasha has it all and made moving better! She is professional, courteous, went above and beyond in helping us get service out here! She worked with dispatch so we could pick up our garbage can ourselves, called us back when she said she would and just was wonderful, congratulating us on our move etc! You have an excellent employee in Natasha!
We have been using Waste Connections at our community center for several years. This year we needed to increase our dumpster pick ups from once to three times per week. Thanks to Alisons quick response, we were able to get a new contract in place within a couple of days. Thank you Alison for your great customer service!
With the help of my representative Selena Olvera It has been easy being a happy customer for almost a year now. With the company growing and me constantly making changes to my services Selena and her knowledge of her company is able to promptly get them taking care of. Selena has always gone above and beyond to help out in anyway she can providing the best customer service possible . With this type of customer service i will have no problem staying a customer.
I called to request a quote for a temporary roll off. I received a call back within 30 minutes from our rep with the information I needed. Everything was completed within a matter of hours. Alison was great. I was very happy with her prompt replies.
My account manager Alison Slaton was amazing! She is knowledgeable and very kind. She was quick and very attentive to all my request. My property management company uses several different trash companies throughout our portfolio, but WC has been the best experience thus far thanks to Alison!
I had the best experience as Selena Olvera as the representative that I had to communicate with. She was very helpful and very professional. She was quick with how they could meet my needs for my rollover dumpster. I would definitely recommend Waste Connections of Texas!
We had the best customer service experience with Waste Connections of Johnson City. Selena was our representative with a great attitude and provided us the services we needed. Selena is very knowledgeable, efficient, kind and helpful. Thank you Selena and Waste Connections!
I cant say enough about the service we have received from Demetrius in NW Austin. He has served my neighborhood for a long while now and always goes above and beyond. Hes incredibly helpful and always has a smile. Hes always very careful and looks out for the little kiddos on our block who love to hear him give his horn a beep—including my toddler son who gets so much joy by seeing Demetriuss truck go by. Thank you Demetrius for taking such good care of our neighborhood. We appreciate you greatly!
On first pass through trash can did not empty fully, business notified and driver returned in a timely manner to remove remaining trash same day. Thank you !!
We have had Waste Connections on multiple jobs sites over the last couple years. They are quick, responsive and the drivers are consistently courteous. Russell Sammon and Karina Rosano have been excellent reps and provide exceptional service!
When I called to confirm a few details about my account set up and ask a few clarifying questions, I spoke with Natashah who was extremely helpful. She was articulate, professional, and helped answer all of my (probably annoying) questions. She even sent a follow up email providing more details and color allowing me to self serve in the future. As someone who works in a business that depends heavily on front line employees to represent the company and manage call volume cost, I know first hand how valuable Natashahs work is to her company. My interaction with Natashah has made me a huge Wast Connections fan and I intend to always recommend this business!
While we were in search of a waste removal company that could handle all of are needs, with great fortune we were able to locate this company and not only could they meet our needs, but our rep Selena was by far the reason we went with the company. Selena was there with all the answers, very friendly, and patient. We by far are overly impressed with this employee and believe that this young lady will be going places for sure!!! Thank yall so much for all your help. a HUGE thanks to Selena!
I had the best customer service experience when I called to get my dumpster. Selena was able to answer all my questions with such a friendly attitude. Its was so refreshing to have someone excited and willing to help me get the correct product with good pricing.
Glad I made the switch! Changed my service from a bad company to a great one. Great price and always on time: I would like to Thank Sirena for helping me out. She mad everything easy and understanding. Most of all she didn’t make me feel like a number, but that my business actually mattered. I will be recommending to all. Without a doubt 5 stars!!Thanks Waste Connections
Waste connections has been taking care of our commercial account for a few years. Theyre quick and friendly! Our sales rep Alison has been extremely helpful. I highly recommend waste connections
We have swapped over all of our projects in Austin to Waste Connections. If you are looking to set up service and not worry about it, this is your company. Karina, got all of our projects along with our construction dumpster pricing set up quickly and efficiently. She is super helpful and responsive. We have a site with multiple tenants whos businesses rely on these waste services. Karina and this company are reliable, we will be using them exclusivly going forward.
Waste Connections has been providing weekly dumpster service for our restaurant business for several years. We have always been able to count on their scheduled service. Customer Service is prompt, efficient, and pleasant. Our Territory Rep, Alison Slaton goes above and beyond to insure we continue to receive top notch service.
I had the wonderful experience talking with Mrs. Selena Olvera today! I was honestly shocked at the outstanding professional performance, great customer service as well as returning to me very quickly! She answered all of my questions and explained everything perfectly! (Plus we both got a great laugh over my craziness :) ) i will definitely recommend this company to others in need of services! Thank yall and keep up the great work!
The quality of service and responsiveness is exceptional. My company owns and operates a commercial liquid waste processing facility in Austin and we currently use Waste Connections to haul and dispose of the separated solid waste waste from restaurants. The pricing is competitive and the drivers are professional. My rep, Karina Rosano, responds quickly and provides great customer support. There are several box haulers in Austin, but I strongly recommend Waste Connections for any hauling service.
I’ve had a great experience with Waste Connections because of our sales rep Karina Rosano. She is always willing to help. The gentleman servicing our property had been amazing and very helpful too.
Robert and Charles are THE BEST sanitation workers ever! My kids love trash pick up day because these two guys go above and beyond to say hi to them every week. They have really be a bright spot during this pandemic. We appreciate them soooo much!! Wish all people were like them.
Shawnee is my rep for monthly commercial trash service. She is awesome and responsive. The service is great. Highly recommend. Im in an area where there are not a lot of options and its a blessing that WC is a great company.
I am so pleased with the conversations and dedication of Shawnee Kjar at Waste Connections!! She was professional and truly wanted to do all she could to help me. I so appreciate her dedication and listening, she was patient and actually was able to meet our needs!! I am so glad that she is our representative and believe Waste Connections reputation benefits from her service.
Waste Connections has by far the best customer service of any trash company I have dealt with in my job industry. We use them for commercial services (multi-family). The territory reps are always available, professional, friendly, and helpful. Thank you for your help, Alison!
My recycling can kept getting blown over. The driver actually got out of the truck to set it up for the lift. Thankyou.
We use Waste Connections at my place of business and the service is excellent. Karina is our rep and she’s the absolute best. She always answers my questions and schedules my hauls quickly and that is VERY appreciated! Very professional and efficient. 5 stars!
So far I have had a great experience with Waste Connection! Best price I have found, and I’ve looked! Service is always on time and the woman I spork with to set up the service has been excellent! I’ve gotten a very genuine feel from them, like they aren’t some big cooperation and I’m just a number to them. So five stars for sure!
Alison Slaton helped us switch service providers and were able to give us reasonable rates. She walked us through the entire process for a trash and recycling containers. She patiently answered all my questions, many times, and was completely professional and always happy to help! Way to go Alison!! Thank you!!
Selena was extremely helpful and pleasant when I changed fron residential to commercial service. If the waste service is as good as the customer service she displays, then I will enjoy this service!Great customer service Selena!
Over my time working at Waste Connections I have had the pleasure of working with a bunch of fantastic individuals. From the drivers who put in hard work day in and day out to the customer service reps, like Vivian G, who field upwards of 60 calls a day with an unmatched level of professionalism. Operating in Austin is no easy task, but Waste Connections has the best solid waste professionals on staff to make everything run as smoothly as possible. It’s truly a pleasure to be surrounded by great people who care about the work they do.
I was referred to Karina through a mutual friend. Me and my husband where looking to clean up my uncles very large backyard that over the years has been a amassed with broken furniture and trash ect. We where looking into getting a rental dumpster for a day. When I spoke with Karina she was very patient and professional. She explained to me in detail the cost and the reasons behind them eg the proximity to the dump ect overall I was very pleased with her exemplary customer service. In the end we where able to connect with a business associate of my husbands and they where able with the help of a site trashdobus a favor and help with the removal for free. With money tight we went with that option but I wanted to make sure that under other circumstances on our interactions with Karina alone I will definitely recommend Karina your company to any friends in need of waste removal. Hope all of you are doing well after the big freeze!
Vivian N in Austin held my hand and helped me setup my online account all the way through to auto bill pay.She was very professional and made this an easy experience. Excellent Customer Service and outstanding employee. Thank you Vivian!PS Waste Connections of Texas - Austin, I believe she deserves a raise. It’s better to pay quality employees, recognizing their Stellar Job Performance. Thank you
I called to get information on getting a dumpster. Selena answered extremely eager to get me started she was very informative on giving me all the information and great pricing. I am pleased with the customer service I received from this company and will use their services again in the future.
Best positive experienceI called Ms. Karina Rosano about recycling . She professionally and meticulously explained the details , helped me to pick the right size container and number of weekly pick ups . She took her time to help me fill out the paperwork and offered a great price. She took care of my need in one session. I highly recommend waste connections Austin and Ms. Rosano.Thank you
Called this morning to make changes to our account with Waste Connections and spoke with a wonderful polite & professional representative by the name of Kelsey.She walked me through everything I needed to do for changes to our account, as well as gave me all info to make sure that we had our business taken care of efficiently & properly.So, 5-stars for Kelsey for her kindness, patience & excellent customer service!!
Allison is an absolute pleasure to work with. She is quick to respond and knows what questions to ask to get the job done fast. I never have to sit on hold and explain what I need to a new representative.
I called for a rollout dumpster to clean out a old abandoned house. Selena was so friendly and nice. She was very knowledgeable about the products and pricing. She made the experience smooth and easy.
Waste connections in Austin for our business is doing a great job. We are a broker and had to work through some issues but with each piece of the puzzle set into place we are smooth sailing. Sara Wheeler is always quick to respond to my many requests for service and kindly keeps me on my toes if extra info is needed. Dede in dispatch will call if there are issues or help me when she can In challenging situations. I do appreciate all who assist with phone calls and emails.
Many of our shops with AMM Collision center recently switched over our trash/recycle services over to Waste Connections and we couldnt be any happier. Karina Rosano, our sales rep is always just a phone call away and is quick to address any concerns or questions we might have. There are lots of choices when it comes to getting the junk you dont want hauled off, but Waste Connections is the way to go. Great rates, great service, and amazing reps like Karina who are there to take care of your every need.
We experienced an historic winter weather event in Texas this week creating hazardous road conditions. Waste Connections promptly informed me of service interruptions. They made the safety of their employees their priority.Quality service and safety first is important to me as a customer.
We have been so pleased with Waste Connections of Texas. My son loves waiting and watching for the Waste Connections team to come through our neighborhood each week. Demetrius is awesome & always so kind to stop & talk with us. My son looks forward to seeing Mr. Demetrius & the whole team every Thursday.
Awesome service and helpful setting up a new account. Changed from Waste Management because Waste Connection is much more cost effective. Karina has been great to deal with and working with me to figure out our business’ needs. Also discounting and waiving charges to help us. I highly recommended Waste Connections.
As a property manager I use Waste Connections at my properties and Alison has been responsive to all my emails and requests in a very timely manager. Her customer service is amazing. Thank you.
I have been a Waste Connections customer since i moved to the hill country in 2013 and the service has been exceptional. Friendly, reliable drivers and my Account Rep, Selena, provides EXCEPTIONAL customer service!
Demetrius has been my waste engineer for 2 years! He is always smiling and doing his job with pride and professionalism! I work from home and I look forward to seeing him every week, he brings so much to our community.
Monica Was very knowledgeable in the service prices for my area. She informed me of what I can have placed out each week. She was very sweet and I definitely will be calling her back to set up my account. Thank you Waste Connections for the great service.
Alison Slaton has been amazing to work with. She is very responsive and an absolute pleasure to work with. I would highly recommend waste Connections and if you have any issues give Alison a call! Amazing service!
Beware of this company! Ive paid a quarterly payment, then theyve not delivered a can for months and will not rebate me. This is crazy! They said since I paid, although theyve not delivered a trash can, it is what is is.
This company has an excellent customer service office. Called and spoke to Monica S. about when bulk services would be coming to my neighborhood. Monica was very professional and was able to provide the actual date and time when this service would be in my neighborhood. I appreciated this information, as this was very beneficial to me in planning to get rid of items I no longer needed. Thanks, Monica!
Alison at Waste Connection helped me out with my nonprofit organization. She was very responsive and kind in response to my email requests. She was professional in her email. I especially appreciated her quick response to my requests.
I worked with Shawnee to obtain a service commitment letter and she was able to take care of it in the same day. It was a pleasure working with her . She made an often timely task very easy to accomplish.
I’ve used this company for about 15 years at my home and for 5 years at my business and have always been happy with them. They will take a few extra bags if needed where other companies won’t. They’ve missed me a couple of times over the years but always send someone back that day or the next to make it right. I think the residential pricing is very competitive. The commercial pricing has gone up quite a bit since I first signed up but haven’t had time to check prices so it may be the norm. I do wish we had recycling where I live but it’s a little rural so I guess I just have to be patient. Hold times when calling in could be better. Overall a good company and I’m happy with them.
Sharing this because I wish I was informed on the deceptive business practices of Waste Connections prior to starting service with them. I am two years into my service with WC. I came across a better deal from a new company that would save us $600 a year for the same service. I reached out to cancel with the giant surprise that I could not cancel unless I paid $877.04 for early termination (6 months of service). I asked for the contract I didnt remember signing and I feel incredibly deceived. I never would have signed a contact authorizing a company to charge me whatever they want for five years. Attached are photos of the price we signed the contract for and what the rise came to only a year later, and screenshots of the contract outlining outrageous stipulations. Hopefully this helps someone not make the same mistake.- This company operates on a 5 year contract (60 months) something I have never come across. If you think phone companies lock you in youre in for areal treat with WC.- They also embed in their contract that they can legally up the prices without your consent and you are still forced to pay with no cap on how much the price can go up.Angry at myself for not reading more closely, and sad the company feels the need to take advantage of customers to make a profit.
Weve been using Waste Connections for a few years now the constantly miss pick ups for our trash and recycling its been two weeks since theyve come and picked up my recycling now. Ive been reassured this wont happen again then in a month guess what it happens again. they never call to fix the issue they just let it go until i reach out to them. they make a promise they are unwilling to keep.
Wanted to complement today’s weekly pick up. When the containers were emptied the crew moved them to the driveway to show that it had been completed. Nice touch that was appreciated. Thank you!
This review is for my Waste Connection consultant, Alissa. As service has not started I will reserve that as another review but wanted to make sure Alissa got the recognition she deserves. First off she was always timely in all of her responses including responding to an email at 9:50pm one night. I was what I would describe as a little on the difficult side. We were trying to get trash and recycle dumpster service for our business that would serve our clients in the best possible way. Alissa came out several times and never once made me feel like I was being annoying, she was more then happy to facilitate our needs. She made this process very pleasant. I strongly believe she needs the recognition as she went above and beyond with professional, courteousness and an overall joy to work with. Again, thank you so much Alissa for not making this process a headache!!!
They see me walking down the driveway and they will get out to pickup the bags.I walk with a cane and any help is greatly appreciated
Senisa M. brought us a Waste Connection Austin bag with a kid vest and a toy trash and recycle bin. She was very thoughtful and professional when I called to ask if they sold items as my nephew is obsessed with the trash truck and the kind driver that he waits to see weekly. Thank you so much for the goodies and your kindness.
Excellent and responsive customer service! Karina Rosano has been a huge help in initiating our account and making sure everything went smoothly. Looking forward to our continued business with them in the future!
Waste connections has fast and reliable service. Our rep Shawnee has been so helpful, kind, and personable. She returns calls and works hard to have great customer service!
We’ve been customers for over 15 years and we couldn’t be more happier with waste connections! They have great customer service representatives especially Vivian G. She is always very professional and patient with answering all my questions and doubts plus she’s the only one that speaks Spanish. Thank you for always being so helpful!
Demetrius is such a positive and kind professional entering our community. The kids really look forward to seeing him and he always makes them feel special. Happy to see Austin join the team. Y’all rock!
Karina helped us get things cleaned up quickly by getting us a roll-off dumpster immediately and getting us a second and third in timely manner. This is on top of our regular dumpster pickups which happen like clockwork and fare a better value than our previous provider.
Shawnee is amazing. She was able to gain my personal business at home and forced the competition to match her price at my commercial business, which is going to cost them over $200 a month. She’s professional, friendly and courteous. Thank you.
We can always count on Waste Connections and Eric Viele to do a amazing job and now kids in our community can count on them to get one of the best Christmas gifts! Thank yall for set up waste connections bikes for kids! We appreciate everything you do!
Waste Connections was the perfect choice for our project. They understand how critical an immediate response can be in this industry. My point of contact, Russell Sammon, is always responsive and always eager and willing to help in any way he can. They are engaged with our jobsite superintendents for placement, quick to provide containers and just as prompt with removal once the container is filled.Waste Connections is our first choice for waste management and recycling on large or small projects. Very satisfied with their service and staff. Thank you Waste Connections!
Didn’t pick up our trash for 2 weeks. When we called they made excuses why they couldn’t pick it up even though the issue preventing them from picking it up was created by them. Kept saying they would resolve the issue and still have not. Kept lying to us saying they had come and again still haven’t come. Didn’t issue an apology or a refund for services not provided, just excuses. Might as well as take the trash to the dump yourself.
When the City of Manor changed our trash service to Waste Connections it was a total nightmare.! They didn’t inform us and when I called them they just gave me the number to “the trash people “ and that was it! I called Waste Connections and spoke with Senisa and she helped me with all of my questions and concerns. My trash cans were delivered on the date she told me they would be AND followed up to see if I was happy with my services. Big THANK YOU to Senisa and the guys who pick up my trash every Monday!
My experience was great! They were very helpful and knowledgeable about the services I needed. Easy and efficient account set up. Respond and correct quickly to any issues. Highly recommend.
Same employee from this company urinates in public when picking up garbage. It happened twice in the last 6 months. First time contacted customer service and sent video. They promised it would be addressed. It happened again today with the same employee. I got a video of this event. This is unacceptable, unprofessional and shows lack of respect to others. This must stop now!!
Horrible service! -1 stars!! They bought out our previous provider, raised our rates $5, then sent a new notice of a NEW increase, and didn’t pickup all week. Like others, waited on hold for 23 minutes for a RUDE representative, then held 36 minutes when calling to cancel after dealing with the last act. We found a new local provider in Red Rock, they WELCOMED our new business.
Called last Wednesday because trash had not been picked up, rep. said she would have somebody by tomorrow. Now it is Saturday, May 30th, and trash cans still full. No completed service by Monday evening, June 1st, cancelling my service. I have been a satisfied customer since 2016. Your call, Waste Connection.
They keep skipping my house on trash pickup. Its been 3 times in the last couple months.The first time, I was admittedly rolling the can out as they came into my neighborhood. I gave them a friendly wave as they drove by and picked up my neighbors trash across the street. Im the last house on the street and on the outbound side of the only street out, so I was pretty annoyed when 30 mins later, they drove right past and didnt pick mine up. Whatever, I was late(ish) putting it out.A couple weeks later, I had the can out at 5:30 a.m. and they just didnt pick it up. Only had about half a bin, so I didnt worry about it.Another week or two goes by and now again, put the can out at 5:30, and they just flat out havent picked it up. My pickup day is Thursday. I called Friday morning to let them know it was missed because this time it was full and I really needed it emptied. The lady I talked to was nice enough and said shed send someone out to pick it up. She said it was early enough in the day that there was a chance theyd still get it that day, but that they have 36-48 hours to get it. It still wasnt picked up by Monday, so I called again. This time I was told its 24-48 business hours, which would mean Monday or Tuesday. Well, now its Tuesday, its been 48 business hours since my original call, and it still hasnt been picked up.Im now less than 48 business hours from my normal trash pickup day, so its basically pointless for them to make a special trip out now. This is the only utility I have to pay the same amount whether I get the benefit of it or not. Gas bill? Water bill? Electric bill? Didnt use our service as much this month? Cool, you get a cheaper bill. Trash pickup gets skipped multiple times? Nah, you still owe us the same whether we do our job or not.
Waste Connections serves my apartment complex and I’ve never had any issues. Also my friend Jason shared an article on Facebook about the bike build and I’m glad to see a company that cares so much about the Austin community.
Not only amazing customer service and reliable trash pick up- but more importantly dedicated to making our community and schools better. Their workers are always so friendly and always drive slowly through our neighborhood.
Great professional people very polite and always clean any trash that is lying in the street. Always say hi how you doing Sir. Very lucky to have a crew like that picking up after us at Merrywing in River place,
Demitrius and Cory do a great job! They are friendly and work really hard. We are blessed to be on their route. We are grateful for their service. Thank you!
Over 400$/month for a 6 yard trash and 4 yard recycle pickup once a week. Service has been fine except when you realize youve been over paying. Then your reps Eric Viele and Jessica Walker offer you contract extensions that will lower your monthly for a little while. Anywhere from 2 to 5 years extensions that give you immediate price drops of up to 145$/month. (This is probably an OK deal but it can increase in years 2 and up by 10%!) Since I have been over paying for the past 5 years I deserve a better price. Let me know WC.UPDATE: ERIC CAME IN AN HAS GOT MY RATE LOWERED TO INDUSTRY STANDARD NUMBERS. UPDATING TO 2 STARS SINCE IT TOOK A REVIEW TO GET THINGS MOVING BUT THEY FINALLY DID CHANGE. ERIC IS NEW TO THE COMPANY BUT SEEMS LIKE A GOOD ADDITION TO THE TEAM. VERY WILLING TO HELP HIS CUSTOMERS.
Not trust worthTerrible communicationGhosting salesmenContainer not showing up on given date1hr on hold to speak to representativeOver charged under refundedInvoices that don’t add up vs. what was paidFinally refunded what was due then to be told you still owe for an over weight container that was called in for picked up 8 week time difference. no bill received via mail or communicated, emailed, or texted.Including 2 trips to headquartersAll for getting serviced for 1. 40yd container
Waste Connections has been servicing my community for about 6 months. The entire experience with the service has been good, thanks to our rep Shawnee Kjar. I would highly recommend to other communities, and would also recommend asking for Shawnee.
The companys service has been great and the concerns I had were addressed quickly and efficiently by customer service reps that care. My call with Natashah was an example of their superior support and service. Thank you!
There was an error in my service so I called and spoke to Natasha and she was understood exactly what happened and had it fixed in just the few minutes of being on the phone. Customer service deserves more than 5 stars!
Miss picking up dumpster often and then get told it will be the next day and often its several days after. I actually had to call head quarters 2 times to get it picked up because I kept getting the run around. And when you call its like a 20-30min wait to speak to someone. Unfortunately we are under contract and if you read the fine print they make it impossible to get out of the contract!!! But as soon as out contract is up we are switching!!!
This week makes week 4 that they simply decided to stop picking up my recycling. Im still paying for this service, they pick up my trash, just not my recycling. I called in 3 weeks ago, the truck broke down, called in 2 weeks ago, the truck got a late start, but theyll pick it up, called yesterday to remind them that its recycling day, they assured me theyll pick it up, woke up this morning to a full recycling bin in my driveway, still, for the fourth week in a row. Im calling in to request a manager, but pretty soon, im going to dump my garbage in their parking lot at their headquarters if they dont get their sh*t together. Update: Ive been caller number 1 for about 25 minutes now. This company refuses to answer their phones. Also, I am highly suspect of any review that is higher than a 3 on this page.
I had a great experience signing up with Waste Connections of Texas. Natashah Reesor was very helpful, professional and knowledgeable which made it so easy to sign up. Thank you Natashah Reesor for treating me as a very valued customer.
Natashah R. was SO helpful when I had a ton of questions! She was patient & she seemed quite knowledgeable about her job.. I left having all of my concerns addressed. Feeling positive about going forward!
I had an amazing experience from Sirena! She did an amazing job with helping me with my service. Sweet, kind, and very professional phone call.
We are extremely happy with the services provided by Waste Connections (WC) of Texas. Anthony is the local driver for WC and he goes out of his way to make sure that all of our recycled materials are picked up .. even when they do not fit in the recycle bin. It is obvious that he takes pride in his job ... thanks Anthony for doing a great job!!
Natashah was extremely polite and helpful! She went out of her way to assist me with my service schedule and seems to be very knowledgeable in her field. She answered all my questions as well.
I have been using waste connections for 3 years now and have had nothing but excellent service from the start. My garbage is always taken and bins are never left knocked over but right where i leave them . If you are in need of garbage disposal i highly recommend waste connections!
I have had service for 6 months and pay for weekly pickup. They pickup about 20% of the time. Maggots and flies everywhere. I wouldnt recommend them to my worst enemy and Anthony is inept. Terrible company....I will be leaving them.
Waste Connections has handled and meet all of our business needs. None of this would of been capable with out the work of Eric Viele. It has been a 100 times better customer experience since getting connection with Eric Viele. Thanks Eric!
Thanks to Eric Viele we shared Waste Connections Christmas spirt to a church organization that helps families in need during the Holiday season.Waste connections recently acquired our previous vendor and we are pleased that there was a seamless transition in the serviced provided to us
I have discontinued my service. I have notified them on line. I have notified them on the phone. I have notified them in writing. I have called them to straighten this out only to get a recording that I am “customer #25” on hold. I have received overdue notices after all this. I have received recorded calls that my bill is overdue after all this. Their level of service should be thrown in the trash!
Horrible service. They frequently miss your scheduled dumps and when you call to get them to come back out they only offer to return on your next service date. Meanwhile I have dumpster that are full and my service trucks have nowhere to unload garbage or recycling. This is the second missed pick up within one month.
We have had their service for four months now. We have not gone a single month that we do not have to call them because they have skipped our trash pick up at least one week of the month. Their recycle service is always on time. They say that they will discount off the missed weeks. Havent seen it yet. I would not recommend their trash service at all.
Selena was incredibly helpful and great at solving problems. She was very clear, efficient, and accurate. HIGHLY RECOMMEND
Thank you to Waste Connections for the great service with our dumpster service. A special thanks to Eric Viele for great customer service and putting together the bike donation for familys in need for the holiday!
Missed pick ups. Driveway and Garage is on side of house and trash can must be placed at the end of the driveway. Driver continues to miss this pick up. It seems as if there is no accountability for this poor performance and lack of customer service. Management was very sympathetic and advised that they would address with the driver.
We have has been using this service for some time now and they never fail to get our cans taken care of. The driver pulls them from inside the gate and returns them each time without fail. He doesnt scatter them or leave them near the road.like Ive seen with other companies in our area. Thank you for your services.
Great story in the Austin American Statesman about Waste Connections Bikes for Kids Holiday project! Thank you Eric Viele for pointing it out! Excellent community service and residential trash pickup.
Nothing but frustration with them. They bought the company I had been using and really liked. Cant get to a dispatcher. Cant get to a manager. Its clear that they dont care. Im shopping for a new trash service right now.
Been a customer for 15 years and over last year they pick up my trash maybe 1 of 3 times as scheduled. I have to call most every time to tell them they failed to pick up. Trash sits out Thurs., Fri., Sat., Sun., Mon. Sometimes they pick up, often sits all week. I try and try to be patient but customer service is shut down all weekend and you can’t get a hold of a person. I swear they WANT me to drop their service. They are unbelievably frustrating and irresponsible. The Site manager in Johnson City is friendly but even she is frustrated by their continual failures. This company is out of control.
Waste Connections was responsive to my email. When I asked them to do a better job in resetting the trash receptacle in a marked space, they did.
Eric Viele and his compadres at Waste Connection make the world a better place. By making one of the most difficult endeavours (trash hauling) a daily job, they make our community a beautiful place to live!! Thanks Eric for all you do.
This company gets ZERO Stars Google. Make that a thing. They were horrible when they were IESI, they were terrible when they were Progressive. If you want to pay money to have stagnant weeks old trash and recycling on your property, and to get a litany of excuses from drivers, not to mention waiting in a hold queue 12 people deep whenever you call customer service, then this is the company for you. If you have to change your name 3 times in 5 years RED FLAGIf your looking through reviews and see 5 one stars and 1 five star, They are writing the 5 star reviews RED FLAG. RUN! DONT WALK FROM THIS NON SERVICE. THEY ARE THE WORST! IF YOU LIKE THROWING MONEY AWAY, BUY THEIR STOCK! IVE HAD ENOUGH! I WILL POST SO MANY BAD REVIEWS ON THIS COMPANY, THEY WILL BEG FOR THE RELIEF OF BANKRUPTCY WHEN IT IS OVER. Have a nice day.
Horrible company. I paid for new service a month ago and am still waiting for the 90 gallon commercial trash can I am paying $40 a month for. Will have to pay more money to cancel a service never received but worth it to stop wasting my time to get the issue of non service rectified.
Trash was not picked up so I called and was told to leave the can at the curb. 2 days later its still out there so I called again and they say that their GPS showed the truck on my street that day so there isnt anything they can do for me. Asked to speak to a supervisor and was hung up on after 17 minutes on hold. Unbelievable.
Monica was very polite and patient when guiding me to set up Online Bill Pay. Her customer service was one of the best.
Very grateful For all Monicas help setting up Auto bill-pay and for helping fix my account. As for I am not computer savvy LOL I was patient and very kind as well
Thanks to Eric Viele and all the wonderful folks at Waste Connections for providing bicycles for kids at Christmas. Erics work for this program will be bringing a huge Santa sack of joy to many this holiday!
I have had great service from Waste Connections and Karina. We manage several commercial properties around Austin and switched to Waste Connections and have had great service and customer service.
Had an amazing experience from Vivian N, she did an amazing job with helping me for my service. Sweet and kind pleasant phone call. Thank you Vivian N
Great employees the best of your company
Some of the absolute worst customer service I’ve ever experienced. I live in a rural area and pay more for trash services than water every month, and will often go 2-3 weeks without them picking up, takes almost an hour on hold to reach someone. Avoid at all costs.
Eric Viele is the most helpful Account Manager I have had in a long time! Thank you for everything you do, and for making our lives easier!
Answer The Phone, 33 minutes on hold. Funny, I see these drivers going up and down the street on their phones all day long, driving a 60,000 lbs truck, Maybe get the drivers to answer the phone, they seem to like it.We just want the trash picked up. $150.00 a month
Alison is my account representative and she does a great job and very professional. They always provide great service and are very responsive.
Vivian G. was so helpful with getting everything fixed for us. She was polite and helped reassure me the solution was going to be fast. Couldn’t have done it without her help! Thank you Vivian!!!
Demetrius is curteous, professional and friendly. Always has a smile and does a top notch hob!
If I could give this company negative stars I would. WORST SERVICE EVER. They never pick up my recycling and often forget to pick up my trash. I have never payed my bill late and live in the middle of a neighborhood - there is no excuse. I have to call and wait on hold weekly just to remind them I need service at my house. WORST. WORST. WORST.
Worst company ever. They do not deserve one star. Our rural trash service sold out to them. Every week it’s anyone’s guess as to whether or not they’ll pick up our trash. And good luck getting anyone on the phone. We are currently looking for other options as are our neighbors.
Demetrius provides excellent customer service and is super friendly, helpful and committed to his job- I couldn’t have asked for a better waste engineer. Thank you!!
Great Company - reliable and never a mess, they pick up all the trash, no spills same with recycling never a spill or anything flying around or lying in the yard or on the street. Thank you all for a job well done.
Constantly have to follow up about why my trash and recycling isn’t getting picked up on scheduled days… super frustrating.
My recycle bin has been ignored now for the 3rd week in a row. After numerous calls and emails, it is still being ignored. Terrible lack of customer service.
Thank you Waste Connections and Mr. Eric Viele! Bikes for kids this Christmas is a wonderful service to the community! Eric you rock! Thank you again for helping the community and those in need!
Waste connections is very helpful in helping me with my case. Tasha was very courteous and polite. Excellent customer service.
Great company - Im the manager at Bee Cave Storage and they do a awesome job picking up our Recycling and Trash
5 stars to Waste Connections and Eric Viele! He helped to provide several Dripping Springs children with bikes for Christmas. Merry Christmas!!
I am especially grateful for the courtesy & professionalism of Anthony. He is extremely helpful & consistent. I’m thankful he is someone I can count on.
I called In to get pricing for residential services, I spoke with Monica and she helped me in a timely manner. Great customer service this company has.
Escuela Montessori De Montopolis would like to say Thank you for the bicycles that were donated to our kids at our school. The parents and the children were over joy and very appreciative.
I’ve lost my ID number… And my password… I want to pay my bill… I cannot pay my bill… I’ve called and I cannot talk to a person… The person wants me on the line to give me their ID and password… I have lost this…You should be a way for me to talk to a person to pay for I
Russell Sammon is a wonderful contact. Our dumpsters are swapped with ease and our paperwork is handled effectively and efficiently.
This company ignores you and treats you like a child, and they cannot accomplish very simple tasks like picking up recycling on the scheduled day, or delivering trash bins within 10 days that youve already paid for.
Eric viele helped organize christmas bikes for over 3 dozen kids with 4 different organizations for dripping springs kids! so amazing to do that for all those kids :)
Demetrius and his guy are always very courteous and professional. They never leave a mess and really efficient.
Couldnt ask for better Service! Eric Viele is a rockstar! If you are looking for a new waste service, waste connections is your place and Eric Viele is your person!
Demetrius always shows up on time and is always so pleasant!! We’re lucky to have him!!
Natasha Reesor was absolutely wonderful! She answered all of my questions, Im so thankful she was able to help me!
I had a service issue and called the office and was helped immediately. I spoke with a supervisor and had my issue worked out that day! Great customer service with a timely response.
Demetrius is great! Always has a smile and a wave.Great to talk to as well!
Worst customer service. Sit on the phone for an hour, then get told you are a liar when you tell them the trash wasnt picked up. Then you explain to them that everybody on the street evidently is a liar because everybody elses trash can is still full too
Called last week and was quoted 83$ a quarter. Called today to set up the service and they said it was now 106.14$ a quarter with no record of being quoted the 83 previously. Thanks...
I made a payment online on Friday Nov.9th and they claim that they just received it, therefore my trash was not picked. I was told that it would be picked up on next weekThen I was told that I could take it to a landfill..REALLY!!!THAT IS NOT CUSTOMER SERVICE THAT IS BS AND THEY DONT WANT MY SERVICE AND I WILL BE CHANGING!!!!
They are scheduled to pick up on Friday, half the time lately they dont show up until Saturday. This last week no show until Tuesday. No Call ,No Apologize. JUST NO PICK UP. ANOTHER NEGATIVE STAR.
I called waste connections and Vivían Gonzalez was very helpful . She was very nice and knowledgeable about everything . Great great great job ..
This company employs wonderful people who do everything they can to be safe and pick up trash along the way. Thank you Waste Connections!
I sat on hold for 85 minutes and then they put me into voice mail, want 3 months and a $40 deposit paid on signing for service. Stat away from these losers
This is the worst waste company. Trash pick up is intermittent. Recycle non-existent. Customer service is horrible. If you have a choice of providers, go elsewhere.
Natashah was very helpful when setting up a bin to be delivered. Thank you!
Karina is knowledgeable in the waste & recycle field and has been a good problem solver for us.
Have a 2yrd for our office and there customer services is excellent. Pick up ever week like clock work
Natashah Reesor was one of the most professional customer service reps I’ve come across.
Great customer service experience from Vivian G. She’s always so nice and takes care of my needs.
Vivian G did a wonderful job assisting me with setting up my account!
You driver(s) are always courteous, efficient, prompt and professional. Please tell them thank you for me
Sirena !! Gave me great Customer Service . I really appreciated how she answered all my Questions.
Demetrius’s smiling face And great attitude are always a welcome sight
Natashah Reesor was very friendly and helpful to take the time and answer all my questions thoroughly and very politely. That is greatly appreciated!
I called a couple days ago and Sirena was very sweet and answered all of my questions.
Worked with Jenna; have always had a great customer experience and on time pick ups
This real friendly gal Natashah reesor was very helpful in answering all my questions. Real personable phone person y’all got there!
Very timely and excellent customer service. Thank you Alison!
Service is great, our account Rep Tyler is amazing!
Excellent customer service received by Monica. Very professional and helpful.
Worst customer service EVER! Sat on hold for more than 50 mins being the second in line the entire time! Absolutely terrible!!! Wish I could give a 0 star.
Natashah Reesor was great on the phoneVery helpful with my issues!
I have never had a problem with this companys service or billing.
Stephanie King was very helpful in addressing my questions and Concerns, very courteous and professional.
They have the best prices around town and always on time with their service.
Superb customer service, great experience all around!
Cancelled service , got argument trying to get another month payment , and 5-6 weeks later they have not picked up the can
Service is horrible. Sometimes, they pick up my trash and not the recycle and the opposite.
Karina is really responsive and offers great service!!
Alison was absolutely wonderful to work with!!!
Natasha was very knowledgeable and answered all my questions!
Would like to thank vivian G for helping me with my auto pay
My collection team is awesome!
Very accurate
These guys are GREAT!!!!!!
Punctual, professional, and friendly.
This is worse company I know they never answered and prices really high
Demetrius is so friendly...
This companies invoicing capabilities sucks trash
Total reviews rating 4.1
199 Reviews for Waste Connections of Texas - Austin 2023:
Review №1
2022-05-05Following is an email sent to our account representative in early May 2022. We had had multiple weeks of late pickups, which I had brought to the attention of our account representative. Im not sure how they remedied the issue internally, but Im thankful they have it straightened out currently.Hello Selena:I just wanted to touch base with you to tell yall thank you.Im not sure where the lines were crossed previously, but it seems that since you and I discussed our pick-up issues in March, weve consistently had pick-ups every Thursday.Im not having to be questioned by the owner about why the pick-up wasnt completed and Im not having to spend time calling to report a missed pick-up or, worse yet, having to email you about the issue.Whatever yall worked out, please keep it up. The boss is happy and yall have taken a burden off of my plate. Please share this with the driver for our route as well as their supervisor (and anyone else who may be happy to hear good news from a client).Thanks again,Karen MooreOffice ManagerMidnight Lighting
Review №2
2022-03-28We signed up with what is now Waste Connections back in 2015. We didnt realized it at the time, and thats my fault, that we were signing a 5-year contract with an automatic, no reminder, renewal for another 5 years. We did not have any issues with the actual pickup service during these past 6 years. But when I received my first bill that was over $500, I had to start looking elsewhere. Our bills rose 38% in this last year, 76% over the past 3 years, and 177% since 2016. I found another local, reputable company that can provide the same service, 3 year contract with no increases, for half of my most recent bill from Waste Connections. Ill say again, I had no issues with the actual service. But I am very not pleased with the huge price increases over these past years while locked into a contract that I was not reminded was renewing. We ended up having to pay over $2500 in liquidated damages for breaking the contract, but we will still come out ahead after 10 months. Just not good customer service. Not at all.
Review №3
2022-06-21Don’t waste your time with this scamming company. Quick to take your money within the first 30 minutes but will not service your trash. My trash was set on curb the night before the every service date. But no one came to pick it up.. kept being told “ we’re sorry we will be out next week”… Been waiting for my trash to be serviced for three weeks now! Canceled service… I guarantee they will show up on time to pick up their trash cans.
Review №4
2022-04-22**Update**After speaking with multiple supervisors over the past few months, Waste connections has changed the schedule from 330-4 am pickup to 7 am. Im finally able to sleep through the night and although frustrated that this change literally took several months, grateful for a more reasonable pick up time.Original PostThis company picks up the garbage at 3 am on various days of the week. I have called customer service to request a more reasonable time. They told me that had several complaints, however they did nothing. The garbage man is super loud and its disrupting my quality of sleep/life. The company could do something about this, and they dont care.
Review №5
2022-06-30Alison Slaton kindly went above & beyond to help our non-profit find an option we could afford for our trash removal needs. Im extremely grateful for the extra work that she put in to help us come up with a viable solution.
Review №6
2022-06-22Last week I received a notice that they would not pick up the bin because it was too heavy!!! Not overflowing, not even full, but too heavy! Only had household garbage in it. This week the trash wasn’t picked up either. What excuse this time???? Waiting to hear. Just heard, NOT ON ThEIR ROUTE SHEET! So I have paid for trash collection but the trash collectors did not know I am on their route. Unbelievable!!!!Takes ten minutes on hold to even get a human. Tried to use website but the AI only accepts limited issues and trash not being collected was not one of them. Trash collection AI does not deal with trash collection issues. I am flabbergasted.
Review №7
2022-06-15Always late, erratic pickup times, and the loaders who pick up the bins literally toss them in the middle of my driveway. Oh did I mention they raise the rates without notifying clients, so bill pays don’t meet the payment necessary and they just cut off your service. Such a frustrating company to do business with.
Review №8
2022-07-18Still waiting for my July 13 trash to be picked. Was not picked up and was told would be picked the next day July 14. I expect a 10.00 refund for the missed pickup. I’m am handicapped and have you sign clearly install for you to come down the driveway and get the can and put the can back in front of the garage door. This is the second time you have missed my pickup.
Review №9
2022-06-07Our current driver is amazing. A trash can spilled over because of wind. He tracked down every piece of trash, wrangled it all back into the can and cleaned up the street. Awesome job!
Review №10
2022-03-18Not the first time they have not picked up our trash or recycling. I called because trash was picked up but recycling was not. I called and was told they reviewed on camera that my recycling was not out on time. Obviously they are not going to share that information with me. I would not waste my time calling them if I did not put my recycling out on time. They are trying to save a buck instead of taking care of a customer. I will now start shopping for a new service.