Kerbside pickup
Yes
Westlake Ace Hardware in Mansfield
Categories
Location on the map
Mansfield, Tarrant County, Texas, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 817-473-0045
Site: https://www.westlakehardware.com...
Site: https://www.westlakehardware.com...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:9AM–6PM
Westlake Ace Hardware in other cities:
Comments (199)
Always have what I’m looking for !! Only complaint is they need to offer military service discount.
Love this place! Professional staff, reasonably priced, great quality product.
Just bought a house not far away, glad to have a good Ace close by.
Had help wanted signs....that no one else seemed to have. All the employees very friendly and helpful.
Great place to shop. Amy the cashier was very helpful 😊 I will be back
Check out their nursery! The quality, and the prices, of their plants are well worth the visit.
A much larger Ace then the ones near my location...ample parking available. Walked in and was immediately greeted. A gentleman by the name of M. Aikman listened to my particular issue and hand a replacement part in my hands in less than 10 minutes. There was no judgement on my novice questions..he just simply got me the parts and asked of there was anything else he could do for me...I checked out and was on my way. A 16$ part probably saved me 2-300$ worth of plumber services. Couldnt have had a better experience. Thank you Ace Hardware!!
Ace is the place! Everything you need and always helpful staff.
I needed my HVAC filters. I found them! I was in and out in no time!
Mask not required! Everyone was so awesome, and helpful. Literally helped me find everything I needed and even ordered something for me when they were out such a nice store. Even opened another register when they saw the line growing too a third person. All around great would prefer to go there then most other places.
I miss the days of being greeted when I walk into a hardware store and being asked if I need assistance. This place does just that! They also remind you to have a nice day upon completing your transaction and departing the store. Is that too much to ask? I live right next to Lowes & Home Depot but I would rather drive to another town than deal with these corporate conglomeration anymore. I got exactly what I needed and could not believe all the great items and wide aisles that makes it easy to find what I need. I bought some chrome hardware for my Harley and they engaged in a pleasant conversation with me while we found the right bolts, washers, and locknuts. What a nice change! I thought I was in a time zone gone by! Take notes guys... ACE knows how to run a hardware store!👏😎🔩🔧🔑🔨🚽🚿🔦
Worst first experience at an Ace Hardware. An employee, I think her name was Lavon, had the worst attitude towards me and her coworker at the register. Im definitely never shopping here again.
The sockets on my lamps needed to be replaced and guess what?? I couldnt replace them. Lol. But, Mr. Malcom could. He was recommended by his co-worker. I spoke to him over the phone prior to going to the store and he was as friendly over the phone as he was in person. He replaced my sockets out of the kindness of his heart and he made me a happy customer. Thank you Mr. Malcom!
The combined experience of the staff is amazing. I take phone pictures of my problem (plumbing, electrical, and more) and they have always provided a solution or would tell me to I would need to hire a professional. Love this store. Lowes and Home Depot are closer but I choose to go to Ace in Mansfield.
Best place to buy things instead of local home stores. They have people that help you when you need it and they know things about home repair. Not like other home stores that have to find someone that my be able to help you. My new go to store. Prices are comparable with the home stores.
The customer service at this location, particularly in the paint area is always frustratingly terrible.They have a great selection and fair prices but there is never anyone working at the paint desk.Multuple times Ive had to stand around and wait for 10+ minutes to even be acknowledged. My most recent time I had to actually walk to the front, ask a cashier for help, walk back to the paint section and continue to wait 5 minutes before an employee even walked in my direction that I could stop and ask for help.
I was helped by a gentleman who was very courteous, polite and extremely helpful! They also had exactly what I was looking for!
Dashawn showed this beautiful sage to me the other day and I had to go back to get it. He was very helpful and polite.
I’ve been a customer of this place since I moved to Mansfield area 6 years ago. Everything I use for my company I purchase here. All my lawn equipment as well. I have never had a bad experience until today. I went in to purchase a hedge trimmer 2 days ago. There was no price on the one I was interested in. They gave me a price and I thought it was good so told them I wanted it. They couldn’t find the paperwork or battery charger for it so the told me to come back the next day when the “Stihl guy” was there. Went back today. After another 30 min wait he finally gathered everything up and verified the price. I went to pay and it rung up for $100 more. I spent 2 hr of my time in the store and 2 trips for nothing. I live pretty far away and actually drive right by a Home Depot to get to this ace. What’s worse about the situation is that it was almost like it was all my fault. The “Stihl guy” has a pretty bad attitude. Last time I shop here. Home Depot all the way from here on. Such a shame. This used to feel like a small town store. Customer service just isn’t what it used to be.
They are great. The staff is always super helpful and friendly. Never been there and they dont have what I need. Great prices
Weve had bad experiences in four separate occasions that we have been in this store. When we requested assistance to find an item the man we asked told another employee that was busy to help us. He said he had something else to do. When she came to help, the item was literally six feet from where the man had been standing. Similar circumstances occurred another time when we requested help to make a key. We were told to ask a certain employee and had to search the store for him and wait for him to mix paint.We have shopped at Ace for years, and always enjoyed friendly, helpful, knowledgeable employees.This particular store has employees that seem to be lacking of any desire to help customers. They do not offer any assistance and are downright rude when asked for help. Again, these comments are based on several visits to this store - not just a one time bad experience.A sadly disappointed customer.
Had a specific U-bolt when Home Depot, Lowes and Tractor Supply didnt. Thanks ACE!
The staff here are so friendly and knowledgeable with thier store layout and where to find what your looking for.
Best damn Ace Hardware store around! I love the garden center. My husband loves the lawn tools and supplies. The staff is friendly and helpful, the people that shop here are neighborly, fresh hot coffee, pet friendly, clear aisles, clean bathrooms. What else could you ask for? Honestly, dont go to any other Ace in this area because they dont even compare. Im always coming across new and interesting finds at Ace.Great job yall!
The guy in plumbing that assist me this morning was very nice and took the time to write down the address and phone numberof these two companies.I went to Ace to find a shower handle that the plastic was broken inside the handle. I want to Lowes and Home Depot to no avail.Once again i want to thank the guy for taking his time to write all the information !!!
Employees always helpful
The staff is way friendlier and more helpful than those big box hardware stores. I am glad this ACE is right around the corner from my house, I dont have to go to the other guys.
Went looking for a specific item, they didnt have at that moment but ordered it right there, and was expecting a Friday call to pick it up. But 4:30 Thursday afternoon, I got a call and it was at the front register waiting for me. Great service.
Love to help the small independent stores but I make a online order for over 500.00 for a mower and a blower to be delivered and I go in there the day before to get something else and I ask about the order and the manager tells me we show to have 4 blowers in stock but cant find them, show to have 2 mowers in stock but cant find them. They had it set up for a delivery on Friday and then he informs me that well we only deliver on Tuesday even though it had me set up for Friday. Think its time for a full audit of this store.
I went to Home Depot to get a retaining clip for a repair I needed to do and the employees werent sure what exactly I was looking for even when I pulled up their website inventory.So I searched for the nearest Hardware store hoping they that might have what I was looking for. Ace Hardware popped up and I drove right on over. I was searching though the aisle when an employee asked me if I needed help. After showing them a picture, they immediately took me to the section for the retaining rings.Found the perfect size for the repair and it saved us from a costly replacement.
This place has some great inventory! The prices are awesome and so is the service. Its not very close to my home but I enjoy going to this store so I dont mind the drive.
This is my goto hardware store for unique items. Prices are a little higher than big orange or big blue, but the quality of service is worth it! And they have a great selection of unique and harder to find items and tools. Especially nuts, bolts and screws.
The staff are very friendly and knowledgeable. I highly recommend if you want to talk to people about how to do basic home improvement projects.
Incredibly helpful and knowledgeable staff. Its a small business which is exactly what you want to patronize these days as opposed to the larger companies. The stores extremely customer focused and it shows. this is the kind of place that I always prefer to take my business and every time I visit this store I reassured of why I like to shop here.
Always helpful. If your looking for something but you are unsure of what you need they will always help.you. The anxiety of having to go to Lowes or Home Depot and finding someone to help you is sometimes too much. I prefer getting in and out and I always do at ACE. Thank you for always helping.
Used to be a very nice place, & loved shopping there, but this new crop of cashiers are kind of rude
The employees are so friendly and helpful. It felt like family just walking in. We quickly found the plumbing and electrical parts that we needed. Looking forward to going back in the future.
I love this place. If your unfamiliar with this store or just need help finding an item just ask for Gary,, he is my go to guy. He knows where everything is and is equally knowledgeable about the product. For Garys customer service skills I give this store 👍👍 up.
Usually find what I am looking for at this store, unless it is out of stock. Convenient. Reasonable pricing. Great customer service. Employees are very helpful. My go to place.
Great people. Always helpful and incredible selection.Went again today and was surprised at the selection of cabinet hardware!
I usually like big box stores BUT there are lots of items that can only be found at our Ace Hardware. Best selection of fasteners and electrical components anywhere. I like their selection of plants. It is my first place to look every spring. Also great selection of BBQ equipment like Big Green Egg and supplies. Staff is knowledgeable and helpful. And I can get in and out quickly!!!
When I heard from neighbors that the large home improvement store were sold out of plumbing fittings to repair all the broke water lines in the Texas DFW area. I always head to ACE and they were prepared for the storm and had everything I needed in addition to some of the most knowledgeable people in the plumbing industry.
On a quarterly basis for the last 3 years, I’ve gone to this Ace store, on each visit all Sales Associate and the Assistant Store Manager have always been polite and extremely helpful.HOWEVER, last week, I went to the store and couldn’t find what I needed so I searched newly the entire store for assistance...I finally ran into the Manager Ace Hardware, Malcolm. He was rude as heck; he was talking while I was talking & told me they didn’t get the item I was searching for this year. In this year (2019), it was 7th day of this year. So what was he saying...that he didn’t get it in this most recent shipment or he doesn’t anticipate getting the item at all this coming year. Because I purchased the item 3-4 months ago, so his statement didn’t make sense at all and it was obvious he didn’t want to help / assist me at all.I will never go back to this store and give this Store Manager, Malcolm, any of my money or ratings.I will drive further to go to another Ace or go to Lowe’s.I would not recommend anyone go to this Ace Hardware.
Ordered an item online. it said it would be ready the same day. Went to the store & the manager (Matt) and his employees barely put in any effort to help locate my item that was already paid for and supposed to be ready for pick up. The employees were just standing around waiting for the store to close. Will NOT be purchasing any more items from this location & will make sure to tell others to do the same. Very unprofessional and a waste of time.
Ive been shopping at Ace since the late 60s. Two locations on Park Row in Arlington back in the old days. Now that Im almost 60 myself I still find Ace to be a reliable resource for common hardware and tools. Its also been great for things you wont find in the big do it yourself stores. Things like seals for my Presto brand Pressure Cooker. Its as old as me and in better shape. Lol Which is another good point, easy in and out for us that have already lost our steam.
Store Manager Matt is AWESOME!! I popped in store 15mins before close. Got home and merchandise I purchased was not correct. Called the store @ 9.02p. Matt asked how far away was I and said hed stay until I arrived so I could exchange my purchase. He expressed that he understood my situation and wanted to do what he could to help. He could have easily said Were closed, but he didnt. Instead he displayed true customer service. AWESOME!! I can say he definitely saved the night and earned all my business moving forward.
Super helpful staff! Got my questions answered, saved me some money and I was set!
By far, the best customer service in a hardware store. I didnt turn a corner this evening without seeing an employee ready and willing to assist. Makes me wonder why Ive been going to the other name brand stores.
Super friendly staff. Robert went above and beyond to make sure I could find what I was looking for. He ended up having to special order it. I appreciate all of his efforts.
If I could give 0 stars I would. When a person calls and ask if they can cut car keys over the phone and you guarantee that they can you should also tell said person that you have to buy be $150 duracell key otherwise they wont do it. I am so sick of Ace employees not knowing what theyre talking about and making me waste my gas and my time
Good for hardware, but not so good for plants. The plants they have are very nice but Very expensive and need to be careful. Not all the plants they sell good for hot Texas summers. You dont want to spend $20 for a pot of flowers that are not going to survive past May.
The customer service and all staff are very friendly. I’m always very happy to go there for my needs!
Employees are always friendly and helpful. And I dont have to park a mile away and wade through 100s of people to get a bolt!
Today I wanted to exchange 6 can of blue spray paint for 6 cans of red...and to get a size larger in a pair of work gloves for my husband. Just changed my mind on the paint color...you know its a womans prerogative...right? Well apparently NOT at this Ace Hwd store. The manager on duty said I would have to pay extra, due to a coupon I used at the original purchase. I didnt understand...I just wanted an even exchange. He said it wasnt possible...so I asked for a refund, which I received. I have lived in Mansfield for 15 yrs...and from now on I be going back to Foster Hwd in Arlington . I have shopped both stores during this 15 yr period...now Foster Hwd will be my #1 hardware store to go too! They have great customer service..and I feel that they would have exchanged my paint color without any issue. This my first time I have ever reviewed... only giving my opinion when I do NOT receive good customer service.
The staff who work here are extraordinary! They are so helpfu. They handle every question with grace, explaining how to do things efficiently and never make one feel dumb for asking for help! They offer suggestions of where to find things, if they are unsuccessful in securing your needs. Love this place!!
A REAL hardware store! They have everything and whats more...they know where it is! We hunted for 10 minutes to find a screw to match one lost from an office chair at one of the big hardware stores. Finally gave up and went for lunch. Went to Westlake and stood in the aisle for less than a minute when an employee asked if we needed help. We did! And unless than another minute, she handed us a matching screw! Well be back!
Westlake Ace Hardware always has knowledgeable people to assist in every department, unlike what we often find at the big-box hardware or retailers. They are always well-stocked with a wide variety of standard hardware otems, and in addition they carry interesting, fashionable items for the home or yard. They also keep cards and references for various trades that homeowners need from time to time to help complete projects.
Very nice store with helpful staff. Clean store and well stocked with tons of unique items as well as everything else you need from Ace Hardware.
This Ace is the best around. Anything you need and gifts. They have lots of not hardware items. It is a one-stop shop. The people that work here are super nice.
I prefer this store over Lowes or Homedepot. I can go in and out quickly and get what I need. The floor space may not be as large as other DIY stores, I often get what I need. The employees are friendlier compared to the other places.
Store very clean and organized. Staff very friendly. Please dont tell 😆
They dont often stock a few commonly used plumbing parts everything else is ok
Purchased a Stihl Edger from this location. Only had approximately 2 hours on machine and wouldn’t start or run. Dropped it off to be serviced. Called several times and heard multiple excuses about why it hasn’t been looked at yet. Store inventory, days off, really busy, stihl guy called in sick, etc finally after a few weeks I came and picked it up and brought it somewhere else. I really liked coming here but being blown off multiple times was kind of a slap in the face.Edit: I’ve always liked this store. Outside of Stihl service I give this store and it’s employees a high score!
Friendly people easy to find what I go in there for . Easy in easy out !
Had what we needed and plenty of friendly staff to help.
So pleasant and HELPFUL! with cashiers! Gladly pay a little more for old fashioned customer service!
Worst store you could ever imagine!!!! No knowledge here!!! Weve had several bad experiences at this store. The ONLY thing I can say positive about this particular store, is that its right down the street and very convenient....unfortunately!!! But there are also 2 older gentleman who work there and have ALWAYS been so helpful. MAYBE PUTTING THEM IN CHARGE WOULD CHANGE THE BAD TASTE IN M Y MOUTH ABOUT THIS STORE. Dont try to warranty your Craftsman tools here... the manager didnt even know craftsman was a lifetime guranteed product. Then, he wouldnt warranty my level I brought up there to exchange out... employees laughing about how messed up it is, while hes on the phone with another manager whos trying to help him out with the mass confusion that was created for him over a VERY SIMPLE tool warranty.... Ive warranted tools almost every day over the past 15 years, due to the field Im in. Sadly tho, Ill probably never buy another Craftsmans product in my life due to the stores who are selling their products and lack any/all knowledge of the LEGENDARY AMERICAN BRAND!!! Snap-on on, will be replacing all my craftsman tools. Stihl or Echo will take the place of my Craftsman lawn tools. And anything else, itll be replaced by another brand as well. Just so I dont have to deal with this store. Its not the quality of their products... its the quality of their staff... Now Ill be driving the extra distance to Home Depot, Lowes, Sears, etc... when I had a 1 stop shop literally right down the street!!!!!
This is the best ACE hardware Ive been too. Nice people and great service.
Bought my hubbys Fathers day gift 🎁 the staff was very helpful and professional.
Great local hardware store. Friendly staff.
Always enjoy Ace. Reminds me 8f back home. Also, the time and effort to cut my Yamaha keys is greatly appreciated. Thanks Ace Hardware.
Always friendly staff. Has great selection of hardware, best in town, as well fix it up items. Always find what I need when I go to Ace
Knowledgeable, friendly personnel and great product selections. I was looking for shelf liner for cabinets in a new home and was pleasantly surprised to find excellent selections, in stock and at surprisingly great prices!
They would be really great if they didnt have five to seven employees there all the time with one register open. Maybe two of them stocking stuff and the rest (besides the cashier) are literally standing there with their thumbs up their but or just chatting away. Its seriously ridiculous and any other store Ive been to would never have this going on EVERYDAY. Also IF they do have two registers open pray that Barb isnt at one of them, because shell just send you to someone else and act like shes sooooo busy doing something. Literally just happened yesterday and then we overheard her talking to another employee saying I didnt want to check him out, so I sent him to.. We couldnt hear the rest, but we heard that VERY clearly. Rude, rude, rude. Although with the exception of her, the other employees are really polite and helpful.
About 6 people asked if I needed help. Everytime I go in here. Everyone knows their products. Super friendly. Great employees.
I had a terrible experience over a craftsman tool with my husband the day before. He was much more upset than I was, but pretty disappointed in the lack of tool knowledge considering thats a large portion of what they sell......coming from a service department at several DFW dealerships one thing you have to know is what you sell, why and how it benefits your customer. My husband swore off ACe in Mansfield, however the next day I ran in for some potting soil and a few planters......it took them forever to find the sku for one planter, they ended up kickng me out of line to wait while they figured it out while I kept offering to grab it for them. The man behind me was incredibly uncomfortable jumping ahead as he had a HUGE basket of items while I had 4, after 15 minutes I told them thanks but no thanks. The new management is awful and Unknowledged in the products they sell which is unfortunate because in Azle we LOVED our ace store. DEFINITELY lost two very good customers. Took us several frustrating visits to finally write off the Mansfield location. Instead of supporting our family owned business right down the road we will drive across town to Lowes from now on. AGAIN THE AZLE STORE IS AMAZING AND MIGHT BENEFIT THE MANAGEMENT AND OWNER TO SHADOW THEM FOR A DAY OR SO.....
Everybody was acting like I was putting them out. I was greeted as I entered the store but the people working the store were too busy arranging displays to be helpful. I get better service at home depot, I hate to say it,
The store provide a good shopping experience and the workers are friendly and helpful. However I was disappointed this store do not offer military discounts like other Ace Hardware stores.
Store is not too crowded, salespeople are always helpful. Most often stuff I need is always in stock and I always have a $5.00 off coupon from the mail.
Still a good place to shop.
Small store feel, usually will have what you need. Prices are on par with bigger stores.
Holy smoke, Ive never seen such an awesome selection of nuts and bolts. Amazing!
Always enjoy going here. Staff are exceptional and the store has the neatest items to purchase. Glad we have this hardware store in our community.
Ace is definitely the place, the staff is always available and willing to help. The BBQ sauce and rub section there is hands down the best around.
It is a very convenient place to shop. It is usually easy to find someone to help you find what you are looking for. But, the prices are higher than some other stores.
Ive purchased a few stihl power tools here and a year or so later when they needed adjustment they tuned them up for next to nothing. I respect that and will keep coming!!
I shop here regularly. This location recently donated a raised garden and other related items to my childrens school. Its always nice to see a business invest in the community.
Normally its obvious where the entrance is on stores like this, however the entrance here kind of looks like a side entrance(the garden entrance) of a home depot. So, its a bit confusing. But employees inside were really helpful, and friendly.
Westlake Ace Hardware is the BEST! They always seem to have what I need no matter how obsure the product is. They are always so friendly, helpful, and knowledgeable!
They have always carried way more selection of hardware than the bigger stores, it always blows me away... The staff is always very nice and helpful... Ace is the place!!!
This has to be the happiest people to help you find what you need. For small place they sure pack all kinds of do it yourself products.
Really like how big it is. Im closer the the one on little rd. but I was really impressed by this ace. Friendly service also.
Love this little hardware store ..... its on the pricey side ... but it beats the whipping you take of heading all the way into the big stores and not getting any help
Store employees were nice, Ace had all the items that I needed for painting.
Excellent customer service. I go there for all my hardware needs. Theres always a very experienced person to talk to and get ideas.
Fantastic looking Garen Center and surprised how much variety it appears you are getting in for the Spring season!
Friendly and knowledgeable employees. Always acknowledge customers when we walk through the door
Best hardware store ever, everyone is so friendly and helpful, especially Fred who has helped us numerous times with plumbing issues
Great place and great help. Wish the customers were more considerate though.
Friendly helpful staff and had everything we needed
Friendly helpful staff.
Great staff but on my last visit employees had no masks indicating a lack of concern from management to public.
Ace has saved me thousands of dollars.Cashiers, clerks, and managers clearly appreciate your business. Thank you Ace!
No home depot. Go here first. Theyll have it and it will be better quality, with a more helpful, more knowledgeable, more cheerful person behind the sale.
That store is so cool I just might have to move out there by it so I can go there every day I like it alot
It is always a pleasure coming to this Ace. Staff is always super friendly and helpful.
I do like the local hardware store. They have a good selection and helpful staff.
Always excellent customer service...no one there is lazy or slacking off. I enjoy going therecb/c I always get what I need
Always easy to get help and the associates seem to know both the products and their uses.
Staff not very helpful. Why do yall offer mobile home hardware then not carry it
Your neighborhood store. Workers are friendly and helpful.
This is the second time Ive gone to have keys made to an RV excellent prompt service they have a little bit of everything
Best hardware store around, with caring staff who go out of their way to help
Excellent store, amazing assortment, wonderful & helpful staff, and convenient location that is easy to shop. Love this store!
This is in and out way faster than Lowes or home depot and they have the stuff you cant find at lowes or home depot.
Clean, organized store and the employees were friendly and helpful.
Good people, eager to help, but pricy, afraid I won’t return unless is a have to deal.
Found everything I needed. Good service. Reasonable prices. Convenient location.
Friendly...close to home...always has what Im looking for! Great convenient option to the big box stores.
The Ace Hardware folks are always so friendly and helpful.
This place is the cat pajamas and everyone is so helpful and knowledgeable!
Great service & friendly staff. The manager is really helpful & just a nice guy.
Great people! Very helpful. I would be lost without an ace hardware nearby.
Love Westlake Ace Hardware. The staff is always friendly and very knowledgeable and helpful.
Great store. Employees are very helpful and online pickup was very fast.
Nice ACE friendly floor people even helped me get the big smoker I bought in my csr
Had exactly what I needed..
Service is always better than home depot and Lowes
Have a big selection of stuff and they also have some good food in the parking lot
Awesome staff and dog friendly- what else do you need
If you cannot find it Ace has it. Best knowledage about their product. Good quality.
The cashier on Sat, November 30th around 11ish was super nice and friendly 😉
If you need, it they have it. If they dont they will order it or refer you on where to get it. Great staff, always looking to help you.
Great customer service and great prices
They were friendly at the counter.They were helpful in the isles.Price for what I bought was responsible.
Super customer support assisting the customer in every way!! Thanks Ace Hardware for putting customer priority first!!
Very helpful staff and a nice clean store.
Very few of these hometown hardware stores left. A breath of fresh air compared to the impersonal big box stores.
The cashier an old man ( he needs customer service 101) had an attitude poor customer service....not coming back....not worth dealing with ignorant pple
Clean store and sales associates are really quick and knowledgeable
Great place. Lots of qualified people to help with questions. Highly recommend.
Best Hardware Store in Mansfield. Better and more knowledgeable sales people than Lowes or Home Depot!!
Stop by this Ace Hardware in Mansfield. The staff is so friendly and nice and helpful that it will make your day.
Personal were helpful but lacked product knowledge
It might be a little more, but itll be easier to find, closer to home, and easier to get in and out.
They stock a great selection and the staff is friendly and helpful.
Always helpful staff ,love shopping here
Well stocked with friendly staff. Stopped by because they are a Gold Dealer for Traeger Grills.
Very helpful staff, Fred helped me find just what I needed. Highly recommend.
Great store with courteous and knowledgeable employees. Go there all the time.
Great variety of items and people are friendly and knowledgable.
The staff is really helpful and I always find what I need quickly.
Very clean, organized and good customer service
Always helpful and generally find what were looking for.
Awesome place to shop, friendly staff.
The Ace Hardware staff are some of the most friendly, helpful people!
Convenient, great prices, and you never have to fight long lines. Great place!
Friendly, knowledgeable staff. They have stuff you cant find anywhere else.
Fast, courteous and friendly service.
This place has more than you think. The employees know what you mean when you ask them about anything.
The young lady at the register was extremely helpful.
Great place to pick up what you need in a hurry.
Good store, good staff. I enjoy going to the store frequently.
This place does not have everything, but it is close and the staff gives amazing personal service.
Favorite place for tools and etc👏🏽👏🏽
Best place to go when you cannot find it at the big department stores
Went in because they advertise they can clone car keys. Was told that they cant perform the service. What a waste of time!
When youre in a Jam they always have what you need, fantastic staff
Store get 5 stars, guy that repairs stihl machines gets 0.
Always get wonderful customer service here!
Has the best selection of hardware of any store, always find what I went after
Helpful staff, more hardware than the big box stores
They have some guys working there that really help you. Its hard to find that at other similar places.
The staff was extremely helpful and pleasant to talk to 😀
Have never been thete
Both visits ...all employees were friendly.
These guys are very friendly and knowledgeable
Great place to shop and lots of old fashion candy.
NICEST, most helpful staff. Don’t waste your time. Go to Ace.
When i need something l always find it here.
They were helpful and nice.
Much easier to navigate than the bigger box stores
Very pleasant and helpful.
Verry helpful staff got exactly what I needed
Plenty of help to find what I needed. Nice atmosphere. Nice people.
Best adviser in the Plumbing department!!!
This Westlake Ace Hardware is the best place to get your plants
Excellent service. Very cordial and very knowledgeable.
Was out of everything i went for, because of bad weather.
Total reviews rating 4.5
199 Reviews for Westlake Ace Hardware 2023:
Review №1
2021-07-27We went to Ace to find a pocket knife. They were low on stock but found one nice enough. So the salesman wrote us a receipt and we were off. I had recently seen a small swimming pool at the Ace on Park Parkrow, and since this location was out, I decided to just go ahead and drive over, scoop a pool for my dogs and be done. Because it has really been hot and getting hotter. Only to find out that the exact same knife just purchased at the Ace off Matlock was $10 less. 🤑 We bought the less expensive one and returned the other one. It took drive and time. But I learned that the stores are usually individually owned. So it was only fair to the store owner at Parkrow to return the knife to the Matlock location.
Review №2
2022-06-05Best customer service Ive ever experienced. Theyve even ordered items for me they didnt carry in store. Im a forever customer. Thank you, Ace, for raising the bar!! Well done.
Review №3
2022-07-20Stopped on my way by for D batteries and garden hose Y. This is my go to store for hard to find hardware. Great selection of nuts/bolts/washers, steel and aluminum stock, plumbing, electrical, etc. And they refill propane tanks charging by the pound
Review №4
2022-06-11This is supposed to a Stihl authorized dealer yet their inventory does not reflect it. I was told they only had common parts like heads and carb rebuild kits. Where I cime from if you need those kind of parts youve done something really wrong. Take it frim a long time Stihl customer. They produce products.
Review №5
2022-06-24Ace is the place for me. I ordered online and they had it up front and ready. Friendly service… like borrowing a tool from a neighbor😁
Review №6
2022-03-25Friendly. Knowledgeable. Customer driven. Plenty of options for everything home related, not just hardware. Good location with plenty of parking.
Review №7
2022-04-03Great customer services ! Very helpful answering questions. Great variety of merchandise!Newly remodeled!Thanks Westlake Hardware
Review №8
2022-05-15Mat and Kevin helped me a lot for copying my car key. I appreciate their service. Thank you!
Review №9
2022-01-09Had a firebox on a big green egg crack. I contacted Big Green Egg and they approve the warranty claim and asked me to order one through my local dealer. I contacted Westland Ace to order it. I have contacted the store several times and received no response from them. I have never seen an Ace dealer that was so unresponsive or gave such poor customer service!
Review №10
2021-09-10Im a DIY guy with OCD. Run to this store almost weekly. Don and Fred know this store..completely. Honor my old coupons without hassle (i buy a lot). Did whole backyard sprinkler with Ace. Good sprinkler and irrigation section., They are NOT wally world or Homewreck Depot, so you pay higher retail for convenience. No self checkout nonesense, actual service.