Wilks Air Conditioning & Heating in San Antonio
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San Antonio, Bexar County, Texas, US
Site: http://www.wilksair.com/
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:8AM–3PM
- Sunday:Closed
Wilks has been very professional and competent with caring for our AC and heating system. The techs are polite, patient dealing with questions and concerns that we have. I would recommend them to anyone.
Called for service and specified that I needed to recharge my units as the air was not blowing as cold as it used to.The repair man insisted that recharge was a hassle and it just needed cleaning.He cleaned the outside and inside units which helped a bit.I asked if he should measure the air temp coming out of the unit to be certain it was 100% functional and he said there was no need for that.Id call them back, but I already spent $228 for a job I could do myself. I needed the temp reading and a recharge which he was reluctant to do.Thanks for nothing.
Wills has been the best AC Company I have felt with.from the front office through several techs. Family businesses are the best. I am very fortunate to have found them.
Jim was very professional and knowledgeable. He did a great job on the mini split AC unit. Our unit was leaking, clogged and needing some maintenance done. Now it’s working like it should.
Was a Good experience and the guy they sent out was knowledgeable and answered all the questions I had about the process. Was a minor fix in my case thankfully and was quick to resolve the issue and explain some basics for self maintenance as well.
Refused to give me a price for installation of a hard start capacitor over the phone. Technician arrived and quickly gave me a price of almost $500 to install a $15 part. I declined
My technician was very informative about all the questions i asked and showed up and introduced himself in a very professional appearance . And completed a very thorough check of my air conditioning and assured me if any problems in the future to contact them right away
I had the best experience with Wilkes. Their office staff was courteous and pleasant to talk to, and they were able to get a technician to my home quickly. The technician was very professional and helped me understand all that was going on. I really appreciated their help and will continue to call them when things come up.
I called Wilks to get my heater checked out, it was working but not well. Jim Loftus squeezed me in today (my appointment was tomorrow), and he was quick helpful and knowledgeable. We will definitely be scheduling our maintenance with them.
My mothers heat was not working and she was told by a AC technician that it would cost around $1500 to fix. We decided to get another opinion so I telephoned Wilks on Friday evening. I am so glad we contacted Wilks. Everyone we spoke to, Brittany, Alex, and Jim were courteous and displayed great customer service! The technician from Wilks, Jim, was helpful and got to work on finding the problem. After about 20 minutes he told us that the problem was a faulty thermostat. Jim was very helpful and patiently told us what was required to fix the problem if we wanted to go that route. My mother could not believe that the service call was free. We spent about $35 for a new thermostat and after we installed it the heat came on. My husband and I were so impressed with the all around great service we received from Wilks and Jim Loftus that we will certainly call Wilks again to come and service our AC system. I would gladly recommend Wilks in the future!
Everyone that came to our home to install the new air conditioner and heating system was very knowledgeable and so nice! We really appreciated all their hard work! Great group of guys!
We have been with Wilks for over a year now since they installed our new unit, and I cannot say enough good things about this company. They are friendly, professional, and above all, they do things the right way. I had called regarding our maintenance agreement, since I hadnt seen any charges come through, and I was told that since our unit had a parts and labor warranty already, they stopped charging the payment after we signed on since we didnt need it. I know its a little thing, but its the little things like this that make me want to come back to a company. Highly recommended!
Wow! Our technician, Jim, was top-notch. I was impressed with his professionalism from start to finish. Our AC repair was done in a timely fashion and we could not be happier that Wilks was recommended by a friend. They will be our go-to from now on. Thanks so much!
We would and do recommend Wilks to anyone who needs AC/Heating services. We have used them for the past 6 years and every employee we encounter has been awesome. Our last tech(Daniel Melton) was no exception. He was courteous, professional and explained everything in detail. He also answered all of my questions and helped me understand all of my options moving forward. Thanks Daniel and thanks Wilks, we are customers for life!!
I have been on Wilks for almost two years. Every technician that has come to our home has been knowledgeable and on-time. The personnel in the front office are outstanding. I really feel I can trust this company.
Thanks to Marcus for great service with a smile and attitude to match.He was patient, knowledgeable and thorough.
We own a large two story home. On Friday, our downstairs thermostat went blank ... it was 104 degrees outside. Wilks installed our two new systems in June 2017. We called Wilks and they responded immediately. We were literally shocked that they said they could be at our home that afternoon. Jim Loftus, Wilks very capable technician, arrived timely and quickly located the problem, went to work and fixed the issue, including giving us a full description of the problem and solution. Were so grateful for Wilks as a company as well as their responsive and pleasant problem solving approach. We consider ourselves Wilks customers for life and simply see no reason to use any other company. In fact, we believe everyone should use Wilks. And, yes, prior to researching and using Wilks to do our replacement/install 3 years ago, we used other companies for maintenance purposes. We simply were not familiar withWilks at the time. What a magnificent and outstanding service difference. The other companies are incomparable to Wilks ... its likenight and day; that simple. Wilks is an outstanding company that treats people and customers with dignity and respect and so were more than pleased to offer an outstanding review for a company that does what it say it will do in a professional and competent manner ... and without unnecessarily gouging the customer. Thanks again to Jim Loftus ... Wilks is an all-around winner!!!
Was interested in this company as i had heard positive reviews. Scheduled an appointment at 3:00 PM 3-4 days prior to appointment. Day of they call asking if they can come earlier. I was busy with another appointment and could not answer. They then showed up at 2:00 PM while I was with another appointment and said they could do it then or they would have to reschedule for later in the week. I am not a fan of people I do business with not respecting my time. I understand it was better for their time flow management I guess but I had other obligations and was ready to meet with them at 2:40 but they had already left.
Wilks Installed our New HVAC and we are super happy we found this company!
I’ve been using Wilks air conditioning for 3 months. This company is incredible. They are honest, professional. Every technician that has come to my home has been courteous and knowledgeable. Technician Jim has been at my home twice. He has found the problem quickly and fixed it quickly. Jim is just a great person. I sighed up for the maintenance plan and it’s already paying off. Jim is here to blow out the condescension line. No charge. I highly recommend Wilks air conditioning. They really understand customer service. Kevin Kincaide
Guy was my technician for an intermittent issue with low voltage line loss across a couple of the five lines in the system - we would get a system inoperable message that we couldnt clear. The issue wasnt immediately apparent when he started, but he kept working it until he figured out where the line loss, fixed it, and the system is running properly again without the inoperable alerts. Superb persistence, great professionalism, dedication to customer happiness and quality system repair!
We have had nothing but a GREAT experience from Wilks. I cannot recommend them enough. Prompt, courteous, reasonably-priced service. I recommended them to my neighbor and they did a great job for him also. If youre not getting exceptional service from your AC service provider, give them a call.
We HIGHLY recommend using this company. They are professional and honest and will aid in finding the most cost efficient repair for the customer. They were able to come out quickly which was a definite advantage and much appreciated!
Wilks continues to take care of my family. Small issue with my system last night after business hours. They still responded (at 9pm) and had Brent out to my house by 730 am. Less than 30 minutes later system was back to running smooth and he then did a complete system check-up! Im again comfortable! Absolutely have earned a customer for life!
Always reliable service with Wilks. They back their products and service! Used them for our Hvac install and continued service. I have always been impressed with the level of service delivered!
Job well done! This is a family owned business that gets the job done at an excellent rate. Use them to come out twice a year to do maintenance on the AC and furnace. Each technician I have had has been outstanding and incredibly professional. They even where plastic shoe covers when entering your home. Great touch. Shows they are considerate of your home.Have been using them for over 2 years now and still happy! Just used them to install my smart thermostat.
Just want to give a big shout out to Wilks AC for installing a brand-new system and duct work for my home. My experience with Patrick Wilks and his team were top notch. They were highly skilled professionals, very courteous and the quality of work was exceptional. It is not very often that someone can say that they were ecstatic to pay a contractor.
Weve been using Wilks for about 2 years and they are incredible! We have their service plan which keeps us in good shape and when we have trouble, theyre out here VERY fast! Each technician is friendly, professional, and skilled at their job. Our heat went out last night and they were out here this morning. The technician worked diligently for an hour - going in and out of the cold rain probably 20 times. He smiled and reassured me that he didnt mind and that hed find and fix the problem...and he did! We are first-time homeowners and finding reliable service providers has been challenging. We are so happy we found Wilks!
We would like to compliment 2 of your employees; Kayla, very efficient business front representation and Peter, for professional, excellent service he provided while repairing our 5 yr old air unit on Sept 8.He discovered and repaired several errors that the previous repair service overlooked. Peter got to the bottom of the situation quickly and effectively. Great customer service!Having our air repaired was a big relief--you have gained a new customer and referrals to come.Thank you! Luke, Medina Lake
We have had several experiences with Wilks and each has been excellent. They will go out of their way to help a client. Always fair on pricing and do not recommend services which are not needed. A company you can trust.
We have been using Wilks for over 20 years for our business and home. I have never had a bad experience dealing with this company. Every time we have had a service representative out at our location they have proven to be professional, fair, efficient, and trustworthy. The recommendations have always been in our best interest. A great company to do business with.
My AC went out, needing it repaired as soon as possible, I called a 24 hour company. This company came out at 9:30 in the evening. The technician spent about 10 minutes to diagnose me with a blown compressor. He said that I needed to replace the whole system and that they could do it for 8600. I asked him if there was ANYTHING he could do, just for a few days until we could get a loan set up?? I have 3 Asthmatics in my home and keeping the Windows open with the high mold in the air was not an option. He told me that there was nothing that he could do. He charged me 89 dollars and left. The next day at 230 I came back from the store to see Wilks outside my home, Id forgot that I had called and set up an appointment. I explained to him what my AC was doing and that the other company had said it was old, shot and needed replacement. The Wilks man opened up the AC found wires not hooked up properly and even wires not connected! He told me about their monthly plan which gave me a GREAT discount on the part needed completely cleaned rewired and checked my whole system! The Wilks technician said that my system was old BUT still in good condition and that a system like mine was built to last! Needless to say I was extremely grateful for the integrity and character this company showed. Their prices are very fair and the work done was awesome! 300 dollars is waaaaay better than 8600! Most importantly it made my children comfortable:)
We have been using Wilks for years and will continue so. Their knowledge, customer service and product offerings are top notch and reasonably priced. All the technicians we have had come to our the houses throughout the years have been fabulous. As a renter at the time the system began blowing cold air all of a sudden mid winter, the first company sent out to address this, took 3 attempts to try to remedy the system and was going to sell the homeowner a new furnace! I suggested another opinion be sought as that just didnt sound right and Wilks quickly identified the back panel had fell in the system. Easy fix! When we bought a home, they inspected everything and were so helpful in the process. The house came with a Home Warranty and soon enough the AC was not blowing cold. Home warranty company sent out another company 5 times - adding freon, removing freon, etc... We had had enough of this nonsense and called Wilks. One visit the system was fixed and problem resolved. They truly have the experience and knowledge that you want working on your HVAC.
Thomas came out and repaired a job we have been trying to get done with another company since July 3rd, it is now July 27. He came out this morning, diagnosed the problem, picked up the parts needed, and completed the repairs. He then took the time to explain what was done and provided detailed information on our invoice. Later in the day he took the time to discuss the pictures he had taken and sent to us so we could further understand the issue. We will be using Wilks Air from now on and recommend them highly. Courteous, professional and proficient from the first phone call to the last.
We have used Wills for a few years now on their standard service plan. They always take great care of our dinosaur of an AC system and keep us running. They always take care of everything and go the extra mile to do a great job. Will always recommend them to anyone who needs work done!!
Superb experience. Wilks Technician Marcus was prompt, and professional – thoroughly checking the HVAC snd performing routine preventative maintenance. Highly recommend Wilks for being proactive and responsive.
Have used Wilks A/C company for many years and always have had excellent service. Recently, Patrick came to investigate an A/C problem in my attic and sent two service techs to fix the problem. Jim and Joe were efficient, friendly, polite and fixed the problem in a timely manner. I really appreciated that they vacuumed the attic floor so they wouldnt be tracking dust inside my house. Special thanks for that.Every person who has come to service or do repair work at my home has been amazing. Thanks Wilks.
Great service! We scheduled a new a/c unit to be put in the middle of September but last night our current one died. I contacted Wilks for help and they sent a technician right out at 9am this morning to fix it until our new unit is put in. We have not paid them anything yet and they helped us right away. It is hard to find companies willing to help a future customer. Thank you to all who work for Wilks. Absolutely GREAT Customer Service!
Finally, an HVAC company you can trust. My house wasn’t cooling today so I called Wilks. My tech, Jim, discovered that I had a bug in the contactor which was preventing the condensing unit from running. They fixed the problem free of charge since it was simple and ran diagnostics since they were already on site to see how my unit was running. I’ll definitely be calling them back the next time I need some work done.
Called them from out-of-town for furnace repairs for my father. Selected them based on good reviews and was VERY pleased. They were at my Dads house with 2 hours, within the promised time window, diagnosed the problem, fixed it. Fast service, knowledgeable technician, 5 stars.
We just had our entire heating and air conditioning system replaced by Wilks. Our house is a 1940s era bungalow with lots of challenges and complications for the installers. We went from a 2-unit system to a single. Gregg did the estimate and initial design, and explained the equipment options and how the install process would work. The process went smoothly with Fernando Munoz supervising his team for the demolition and installation. I would also like to commend Ryan, Cody, Joel, and Garrett for their professionalism and skills to make this a success. The attic install is a very neat and clean layout. The outside unit placement and install is also clean and neat. We now live in comfortable and quiet home with even temperatures throughout.Also a nice bonus is the 5-year financing option through Wells Fargo.Thanks, Wilks|-Walt Lockhart
I was very impressed with Thomas Pawlik of Wilks Air Conditioning & Heating. He came out to assess my 23 year unit. He was very knowledgeable and took the time to explain options from repair to replacement. The installation staff that came out was very professional and even cleaned other debris that other AC companies left in attic. Also, they corrected my water heater venting that was incorrectly installed by a different company. I would certainly recommend this company.
Recently I had my A/C (interior/exterior) unit replaced by Wilks. From day one when I was briefed by a representative from the company and gave us a clear explanation on the differences types of A/C units (SERE) and presented us with a recommendation as of what units will more suitable for my house size. The representative did a outstanding job. Once we selected the unit of our choice, the installation date (one day) was nothing but a class act. The craftsmanship and cleanness of the entire installation process I can easily compare it to same precision that NASA launches a Space Shuttle to space. We prepare to recommend Wilks to all our friends!
Guy, was the technician to come inspect my ac unit, professional and knowledgeable of his trade,
Amazing knowledge and service. We had a total of three evaluations and with each company the issue grew more complex and expensive. Wilks AC was prompt, professional, and never discredited the prior evaluations. However, they did find a perfect resolve - which comes with expertise. Immediately difference - thank you!
These guys know what they are doing. They came out to help us identify why we are having major dust issues in relatively new construction home. The outcome was eye opening . The technicians were not only able to pin point problem areas but show me and teach me in a language that I could understand. I trust Wilkes and will be reccomendeding their services everychance I get. There is much more to your HVAC system than most of us know, call them and you will see why I trust them for my home.
My experience with Wilks was amazing! It was 100 degrees today so when our A.C. suddenly broke at 3pm in the afternoon I was sure it was going to be an overnight crisis. Nope! Wilks was out to fix it 45 mins later. Offered fair pricing, and fixed it better than it was before within an hour. Love them! My family thanks you guys!
Start to Finish…Wilks Install Team Teardown-Install & Service system was fast and world class! They are Simply the Best… Joel
Exceptional service! Rick came out within an hour of my phone call and made this a hassle free process. My AC went out last night and he explained what the issue was offered a solution with a very reasonable price and fixed the issue my AC was back up and running in no time. He even gave me helpful advice on how to avoid issues in the future. I will most definitely be calling anytime I need AC assistance.
I have dealt with Wilks a few times and so far so good. Very friendly customer service. We have had nothing but a GREAT experience from Wilks. Prompt, courteous, reliable service. I highly recommend them.
My ac’s ability to cool went out yesterday evening. On the recommendation of a friend I called Wilks. I was very happy they are open on Saturday and hoped they could work me in. I called around 9:30 and was given a 2-4pm window. They called back about a hour later to let me know they could send someone over.Thomas was my service guy. He got right to work and figured out what was wrong. He gave me costs with tax. I started feeling cooler air within a hour! I had him do some additional maintenance which took another hour. Thomas took time to talk about filter types and why certain one make the ac work a bit harder.I was very pleased with the work, Thomas’s service, and the fact my 17 year old ac sounds better than ever!I will be using Wilks again and recommending them to others.
Absolutely the BEST!!!! Customer service A+! Honest reliable and best prices in town. They have been our go to company for the last 5 years after our AC caught on fire! We searched for the best deal, they were $2,000 less expensive and the customer service and knowledge are top notch! Thank you Wilkes! In the SA heat you came through for our family!
My grandparents always used Wilks so when I had a problem with my furnace I called on them. Thomas was very professional and friendly. Unfortunately I need a new furnace but he did try his best to salvage the old unit. I would highly recommend Wilks to anyone.
My A/C went out one afternoon last week, and it was hot!!. I called Wilks, and they told me they would be there between 4 and 6 PM and they WERE! Im impressed with that. Daniel came to the house before 6, we discussed the problem, and he fixed it within a hour; it was the capacitor. The young lady who took my initial call was also very organized and courteous. Very professional folks!
Our unit was not cooling properly and water had accumulated around the base of the inside unit. I was able to “text” Wilks for advice as to what steps I should take until a technician could take a look.Their advice was spot on and we had a technician onsite the following morning. I couldn’t have asked for better service. Thanks again
The Wilks Brothers are a fantastic team! They care about their customers and work hard to make certain everyones taken care of in a timely manner. If you want to be a name, not a number, then call the Wilks Air.
A real person answered the phone. Same day service available when our outside unit made a bad rattling sound. Quick, on time, professional, and free service call that included measuring everything and checking out the entire system. These are our guys from now on and I recommend them to anyone.
Called Wilks for an a/c emergency. They are my new go-to for all our a/c needs.From the initial phone call for help, to paying the bill, Wilks made everything as easy as possible for us, their new customers.Thomas came early, answered every question and fixed our issue.Grateful for their timely and honest work.
Only one word outstanding! Jim was here for 1 hour fan was stuck in vent tube due to moisture he gave me things to do to help prevent it from getting so bad . Showed me how to fix it next time . Didn’t charge me a single dime he said it basically was a service call and I don’t owe anything. Now I’m a customer for life. Very honest people
Wilks services my system every six months. They are very thorough and professional. I highly recommend them.
OutstandingWe had a problem with our AC. I sent an email to the business. As usual, I got a call the next morning because of some trouble codes I received. Mr. Loftus, one of their super techs came out and took care of everything. These guys are the best when it comes to service.Thanks guysJ.Atkinson
Scheduled an appointment with Wilks A.C. and heating today for 530pm. They arrived right on time. The technician Thomas was knowledgeable and diagnosed the problem quickly. A.C is back up and it feels great in my house! Thanks.
I had a very awesome experience with Wilks. They did an extremely clean and professional job. I got a fantastic deal and highly recommend them for their service and prices.
All around great experience from the owner, office staff, and the technicians. Daniel and Cody were both courteous, timely, and did excellent work. Will be using Wilks from now on.
Fabulous experience. If there is a word better than PERFECT in the English language I would use it to describe this company and my experience. Call them. You will be glad you did.
The technicians that came were extremely professional. The company as a whole is reliable and very responsive. Their work reflected the same.
If I could give zero stars I would! Rude service technician and over priced. When I told him that I thought his quote was high he could care less. I called the office back to let them know and the young lady told me she would call me back but again..... she did not and could care less! Spend your money with a company that cares about their customers!
AC went out early Saturday morning. I called at 8:15 and they were here by 9:30. Fixed AC and gave me several helpful tips. Great Company! Fast, honest, reliable.
Always punctual and honest. Been using them for years.
I was very pleased with Daniel Melton, he was on time, courteous and professional. A true master of his craft and with excellent customer service a model employee.
After spending almost 4K with jon Wayne in unneeded repairs I am glad I stumbled into these guys. They had my units running in no time. Very punctual as and professional and extremely honest.
Daniel did a great job checking out our A/C and making sure it was all working well. He was very knowledgeable and gave me lots of tips and tricks to help our A/C work more efficiently.
Called at 2:35 and they called before they showed up and fixed it very quickly! Done by 6:55! Outstanding and was able to pay with card, no problem! I will use them from now on and will recommend them to my neighbors!
I called Wilks because my central heater was not heating my home.They came the same day and called when they were on their way in a timely manner. So far so good and would come here again for any future needs.
Peter replaced the float switch on our unit. He was professional as well as friendly and respectful.
I dont write reviews on social media. I joined Yelp just to tell others how great this company is. Wilks seems to have/use values that not many companies employ. Thank you
This is an honest and professional company! Rick came out free of charge and was very helpful. I cant thank them enough! Call them if you want an honest diagnosis.
Service technician, Jim was very professional and let me know exactly what the issue was,and let me know what might need to be done for future repair,he is definitely an asset to your company
My AC went out and my father-in-laws HVAC guy took the time and effort to locate the part I needed and shipped it from San Antonio to me in West Virginia. Thank you very much.
They were thorough in checking things out and good at explaining the situation, and what to look for going forward.
Best a/c company I’ve ever dealt with! Honest, reasonable, fast and they do great work! I highly recommend them!
The whole experience was amazing and the staff was super nice. A huge thank you to Britney and Keith, they helped me more then I expected. Yall are great
We have been customers for about three years. Great service by all Techs and Customer Service.
Thorough and professional service by Miguel!
Very friendly customer service. Extremely friendly and caring technician that came to our home. Thorough explanation. A bit pricey.
Professional service as usual. They so a fantastic job of finding the problem. Theyre a great company that can be trusted.
Great service and very knowledgable!
I trust Wilks completely, great service and knowledgeable HVAC folks.
Finally found an experienced honest and ethical company. These guys are the best. You have a customer for life! Thank you.
Most professional company I have found - attentive, prompt, honest, efficient. A real pleasure to deal with.
Excellent service. Been using this company for years. No complaints.
Always had nothing but a good expirence with them. Constantly reccomend them to anyone that needs ac service.
Scheduled an estimate. They arrived late. They promised to send an estimate. They never did.
Very happy with the unit and service. Always recommend Wilks to friends and family.
Dan was our service provider. He was excellent and very cooperative.
Excellent, reliable service. We’ve used them for eight years, and we’ve never been disappointed.
Great service, very professional. They serviced my old unit and installed a new one when needed
Service was real good and very nice young man.....knew what he was doing...
Keith and his team will take great care of you. Give them a call and they will treat you right.
Oscar was my technician and did a great job! Friendly and efficient!
These guys are great! nice, professional and courteous and competent
Highly recommend. Nice and professional.
They always do a good job. Very nice and friendly staff.
Great svc. Will use them again
Great people and service. Hard to find quality.
Best ac company in town
Great service!
On time and resolved.
Great service
Excellent company
Wilks is a good company with good people working for them.
Total reviews rating 4.8
121 Reviews for Wilks Air Conditioning & Heating 2023:
Review №1
2022-06-07We are completely satisfied with Wilks as our heating and cooling company. They stand by their product, their service, and most importantly, they stand by their word. They have never shirked from tackling some challenging issues in our over 100 year old home and they have always found the answers. They truly are a family company with values and quality skills. We are grateful for their service.
Review №2
2022-05-05Saturday night our AC stopped working, we went online and booked an appt. for Monday morning. The technician arrived on time and within a short while found that we had a major freon leak that probably killed our compressor. Long story short we chose to replace our old system, Wilks didnt hard sell us, simply told us the options and price and why they would suggest one over the other. After we had decided I called and the next morning they came to install the system. What impressed us most was their care for the little things, most companies dont care about the details. The person who installed the system cared about the details and it shows. If you need an AC trust Wilks!
Review №3
2022-07-28From beginning to end Wilkes air conditioning service has been professional, understanding and always willing is to accommodate my needs. Britney who answers the phone is lovely compassionate and gets the appointments done. Jason the repairman was also very professional and very courteous. He explained the issues clearly. I really enjoyed my experience with Wilkes Air Conditioning Service.
Review №4
2022-05-11So glad I went with Wilks. from the beginning with the diagnostic, they offered solutions other than just saying we needed a new unit, explained how long each solution would work. we ended up going with a new unit though. from scheduling to installation it was quick and easy. they have an informed crew that gave me several solutions for an additional intake as well, were patient while I worked through the decision. I didnt want a new hole in the wall but they explained clearly I wouldnt be getting the best out of the unit if I didnt. thats what a great company does, helps you make informed decisions. would recommend to all.
Review №5
2022-05-20I saw this company praised in reviews for a separate company so decided to give them a call. The representative was friendly and set me up a same-day appointment between 12pm and 2pm. They called around 11 to check if it was okay for him to show up early which I agreed. The technician arrived 20 minutes later just as the representative said he would. His name was Guy and he was polite and professional. He checked upstairs and noticed the coil was frozen and said hed thaw it and check the unit outside. After it thawed and he turned the AC back on and checked the unit outside he determined nothing needed to be fixed at the moment and that the fan must have shut off at some point and turned back on after awhile but the coil had froze by then making it difficult for the system to cool the house to the desired temperature. He answered my questions and gave me advice on what to do if it happens again. He also said the visit was free of charge. Overall, my experience was a good one and I think the technician Guy was professional and knowledgeable and he didnt try to swindle me or push a new unit on me like other companies do. I would definitely use Wilks again in the future.
Review №6
2022-05-31We had an A/C issue on Memorial Day. I contacted Wilks. They had a technician out within three hours and the problem diagnosed/rectified within 45 minutes. Fast, efficient, friendly and quality work. I can highly recommend this company.
Review №7
2022-07-27I have been doing business with Wilkes for many, many years. Their technicians are very professional and offered options on the best method to repair my A/C unit. I’m very thankful they are quick to accommodate their clients during this Texas heat wave. Thank you, Wilkes!
Review №8
2022-07-03Review based on pricing not service. Received multiple quotes from them ranging from of $18,500 3ton/14 seer to $29,000 for a 3ton/ 18seer on new construction home. Ended up going with a new unit for $8000 3ton/15 seer with a different company and same warranty ,full installation. Definitely get multiple quotes. Ive had the system for two years now with out any issues so Im not sure what paying them an extra $10k to $20k would have gotten me.
Review №9
2022-03-215 stars for professionalism and work completed.Questionable pricing....$650 for installation of the disconnect box. The part itself is likely $50. I was unaware that I was paying a high price until I called a few other repair companies after the work had been completed and they informed me that the price I paid was high. Their estimate was around $300. I assumed price would be fair since they have a lot of good reviews.Beware of high prices and make sure to call around for estimates!
Review №10
2022-07-08Had two different fellas come to the house for servicing, both were clean cut—no saggy pants period. I don’t think Mr Wilkes would ever allow any male to dress in this manner, no matter how outstanding this person is at his job. Both were Texas friendly and personable, of course. One wouldn’t live in Texas if we weren’t friendly ! Inspite of the heat, both of these young gentlemen took the time to fetch a couple of throws to our pup(5 yrs).We have only called on good ol’ Wilkes AC/Heating when in need … they get a five stars!