Appointment required
Yes
WOW Total Cleaning and Restoration in Austin
Categories
Location on the map
Austin, Travis County, Texas, US
Health and safety
Mask required
Yes
Temperature check required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 512-291-0048
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (116)
Insurance gave us a list of companies we could work with for water mitigation services back in September. WOW Total Restoration had the best reviews from those on the list.We worked with Brian and his team. Brian was responsive, honest, and thorough. He went above and beyond to help me understand the extent of the damage and how best to fix it. His team included Javier and Josh as well as others I did not get to meet. They were pleasant, reliable, and swift. They did good work. Very pleased and would highly recommend!
Had Carlos Lee come out to clean my carpets in 3 rooms. I have to say he did an amazing job! They look as new as they did when we got them, and we are expecting Airbnb guests tomorrow so Im glad it was so fast! Definitely recommend this company for a great carpet clean!
We had a great experience from beginning to end. The crew was on time, gave us a fabulous quote to clean our kitchen, dining room, bathroom and back door tile/grout and seal it. They were very friendly and courteous and worked us in the same day we got the quote! My kitchen looks new again! Definitely plan to use them again in the future.
Daniel and Javier were completely professional and courteous during their visit. Great job!
We’ve used WOW for 4 years. The quality of their work is superior to other companies we’d used. Everyone is professional, friendly and accommodating. They have cleaned carpets, furniture and tile floors all with excellent results.
They did a FANTASTIC job! The carpet looks like new! There were some pet stains that the team easily took care of. I have paid less but also gotten less. The price was worth it! Totally recommend this company.
We were thrilled that they had SAME DAY service last minute! Super grateful to the amazing team and their beautiful work! Our carpets look AMAZING!So proud to have used their service!BEST service!
David, Rene, and Isaac did an awesome job on my carpet restoration! They were able to come the same day I asked after the freeze that we had. It flooded the apartment and filled the carpets with mildew. Thanks guys!!!
I needed the carpets cleaned in one of my rental properties at the last minute as I had new tenants moving in the following day. The previous tenants had left my propertys carpet in bad shape; they had four kids and pets. I searched on Google, checked reviews, and decided on WOW. Well, I was pleasantly surprised on how very nice and congenial the lady who answered the phone,Wendy, was to me. She assured me that her company would do an excellent job despite the fact I did not have electricity and water running in the house. This definitely helped in my decision making process.I met Cesar and the other carpet cleaning professionals at my home. They cleaned the carpets without my supervision and locked my door on the way out. I met the tenants at the house for the first time and we saw the finished carpet together. It was a huge improvement and I am very satisfied; so much so that I want WOW to do my tile/grout cleaning.Wendy made a follow up phone call to get my feedback. Maybe only 10% of businesses do this and this made me want to use them again as well as recommend WOW to others.
The experience from beginning to end was great - very responsive, reasonable pricing, arrived on time (early actually, but they called ahead to make sure it was okay), completed the job thoroughly and quickly.
We have worked with WOW for years. They always do a great job. Professional, friendly, and our four year old carpet looks brand-new.
David and Javier came to do a quick touch up today. (Weve had trouble with our dogs marking where others have marked before.) The techniques that they use at WOW to help eliminate the visual appearance and pet odors is far better than other steam cleaners weve used in the past. I really appreciate their whole team, including the helpful scheduling by Ivy and Pricilla. Thanks for doing such a good job!
I had a major water leak in a 2 story house that involved major drying, demolition l, and cleaning. Jeric Flores and his staff were the most professional people I have ever worked with in any home damage or project cleaning in my 40 years of home ownership. I am a professional Registered Nurse and I am fully aware of the following attributes;1. Timely2. Clean3. Professionally dressed4. Very polite5. Considerate of Safety6. Careful protecting Furniture7. Cautious to ensure completed job8. Built extreme confidence in companyI will forever be grateful to him & the company and will consider using the company in the future.-Sylvia Moore & Pat Blackwell
Cleaned grout and tile - Carlos cleaned for me 3 years ago and he is on time and friendly and protects the walls in your house when he cleans! I love the regular cards I get from WOW thanking me for my business!
Good quality work. The man that came to my house was very professional and friendly. He went above and beyond cleaning the pan where my washer sat, window seals, fans, and the bannisters. He did a wonderful job!
I highly recommend WOW! From the exceptional customer service from the phone receptionist to the professionalism from the technicians, Juan and Carlos, we had an amazing experience. Our carpets are fluffy and soft again!
Wow did a fantastic job!! Carlos has done my carpet several times and he is amazing! Very thorough and professional. He goes above and beyond for customers!
WOW has never let me down. They always go above and beyond. They are on time and deliver as promised. My tile & grout gets so clean with their special method. I have never tried anyone else because WOW is so good. Highly recommend.
Great service. Called to change schedule so they could help customers in emergency! I respect that. Will definitely use from now on. Cool Kingd AC recommended them and now I will!
WOW came out the next day after my call. The carpet looks fantastic and Carlos was a gem! Will hire them again, no doubt about it!
Our interaction with this business was stellar! We needed mold remediation done on our HVAC system. They were quick to send a project supervisor out to estimate and then were able to schedule the remediation in a matter of days, despite all the covid craziness underway.The technicians arrived on time, wore masks/booties/gloves, explained the whole process and worked until 7:00 p.m. so that they would finish in one day. The next day, they arranged for an HVAC company to come out and complete the process by disassembling, cleaning and reassembling 3 HVAC units. The project supervisor then returned to inspect the work and make sure we were totally satisfied.One stop shopping, great service!
Great customer service. Prompt and on time with answers, estimates, and service. The carpets look great and the property smells clean. I liked that the area smelled fresh and new; not over powered with chemicals. Will be using them over and over again...
Wow!!! That is one word to describe this wonderful company! Our house flooded October 2013 when we got 15 inches of rain. I googled water extraction and this company came up first with wonderful reviews so I gave it a shot. Within 40 minutes of my call they were at my house! They extracted the water from all the rooms, took the baseboards off since water had gotten in my walls, took my nice rugs to clean (at a wonderful price) and had it all going within 3 hours. I didnt understand the extent of the damage that was caused by the water but everything was explained by the manager-who came almost every day- and they showed me the readings, what they meant and explained what it would take to dry my house out. The process took longer than anticipated but they didnt charge me extra! They also had their own people come restore our baseboards once dry, paint what had been ruined and our house was back to normal in a week! I can NOT give enough praise to how professional, kind and honest this company is!!! I actually recommended them on facebook(which I NEVER do) and a week later a friend used them and had the same wonderful experience I did:) Hands down would recommend this company for flood damage & carpet cleaning! Our rugs came back as if they were new!
Several weeks ago, my wife and I came back home from out of town to find our house ankle-deep in water. It was traumatizing and a lot of our furniture and contents were damaged. My wife broke down and the house was a huge mess.I called Wow Total Cleanings Emergency Hotline and the owner Gustavo immediately picked up. It wasnt some calling center that I had to wait for, it was a direct line to his cell phone which I really appreciated. They offered to come immediately in the middle of the night, but I was working with the insurance claims and so we started first thing the next morning.Gustavo and his crew were very professional. They cleaned up all the water and soaked carpet quickly, then moved all our furniture and contents into a storage unit outside of our house. They setup the fans and dehumidifiers and ran it for the next few days. By the end of it, everything was dry and prepped for the next step of our reconstruction.Overall, I am extremely happy with the immediate water restoration service they provided for this emergency. The staff is very friendly and knowledgeable, and Ive never had an issue reaching them.
We had all the floors striped and waxed as well as carpets cleaned. Francisco was very professional, informative as well as friendly. Not to mention hard working. Thank you for an awesome job!!!
We had a plumbing issue in our house and WOW came out and set up fans and dehumidifiers to resolve the issue. They were short on guys but Jeric Flores was able to rip up the damaged carpet and set up the equipment all by himself. Great experience!
Really pleased with the job. I live on the 4th floor of an apartment and they were so great about getting everything up here (Lucky I have an elevator)! Also, they sent a thank you card after the service and it was a great touch. Thanks!
I rarely post reviews, but I felt obligated to post one this time. Juan and Carlos were friendly, professional and customer centric people. We opted for the 3 room special being offered this month and Im glad we chose WOW to service our home. When you have little ones running around the house carpets can get messy quickly. They look brand new again.Thanks Juan and Carlos!
Eric and Daniel did an AMAZING job. There were dog stains all over one room and they got it all out.
Have used them for years. Incredibly responsive. Very professional. And Ivy in their office is a fantastic representative of their outstanding customer service.
I was very happy with the service I received from WOW. They arrived on time and helped move some of the heavy tables. They did not do a rush job; they took their time. I was very satisfied with the results, and I will use them as a cleaning service in the future.
My carpet is NEW AGAIN ! WOW ! ABSOLUTELY FANTASTIC JOB ! I will definitely be using WOW carpet cleaning company again. Great service, hard working techs.
This place is quaint and clean. The service is quick. The sauces are delish. They have a lengthy menu. Ive found that the earlier you go the better the food is. We tend to go for breakfast and meat has always been juicy and delicious. When weve gone later in the afternoon the food has been under the heat lamps and good but a tad dry. I love that I can get a breakfast sandwich as well as a burrito. They also have plenty of sodas to choose from and if memory serves they have ice cream too. They do take credit cards but you cant tip on them so bring cash for that.
Dropped off two small rugs for cleaning - terrific job. Great friendly helpful associates. Would highly recommend!
The work in the field was good. We requested 2 peole for furniture moving etc. It was requested before the pricing. When the truck pulled up there was one person. Called office. They only offered to reschule after we had already moved a bunch of stuff prior to the cleaning. We thought that to be a less than professional way to do business!
The name says it all! My wife had been pestering me to get the tile grout and carpets cleaning for quite some time. I finally decided to go with Wow Total Cleaning and I was simply amazed by the results. I couldnt believe how dirty our grout had gotten because the before and after was so striking. Also, I was a little mad at myself for waiting so long! Oscar and the guys were very professional and had everything done in a good amount of time. I cant recommend these guys enough.
We moved in to a new home that had pet hair all over the carpets. We called Wow Total Cleaning before we moved in with all our furniture. After they finished, the carpets were still covered in dog hair. And not just a little bit, but A TOOOOOON. Literally every inch of carpet was covered in dog hair as if they didnt even clean.I called them to remedy the situation and they made the excuse that its probably the air filtration blowing pet hair in the air. No, because there would be pet hair in the blinds, corners, etc. but thats not the case. It was all over the carpet. Although they offered to come back out, they were going to clean in the same exact technique as they previously did. I mean if it didnt work the first time, why are you going to do the same thing AGAIN?? What a waste of time and money. If youre looking to get your carpets rid of pet hair, I suggest you find a different company because Wow Total Cleaning does. not. work.
They came, they cleaned, they conquered! Carlos Lee is amazing, punctual efficient and polite. I recommend WOW to anyone needing carpet, tile and air duct cleaning
When Rick and his crew showed up to my home at 9:30 pm; I was feeling so powerless over the situation.. Rick was soft spoken, assured me they would stay long as necessary to start the Restoration.I could not believe how quietly and quickly his team operated! Rick continued to keep in touch and visit the site until the Restoration was complete.Today, his team member made repairs so perfectly and quite as a Church mouse! Rick came by to close out the repairs. Rick and his team are a reliable class act.
Well, I guess my house wasnt as clean as I thought! My wife and I would religiously clean the tile every week and it seemed good. We decided to have WOW clean the grout and it was unbelievable. I couldnt fathom how bad our grout had gotten. We now have them come out and clean the tile on a regular basis so that it doesnt get gross like it did before. Thank you WOW!
These guys are great.Did four bedrooms and many stairs.Fair price and came out the day after I called them.Professional and clean.Highly recommend.
Ive used WOW services for about 15 years and they are consistently professional, friendly, responsive and do a great job every time! Would highly recommend to anyone!
The best and fastest clean up. Came out through crazy Icy road. David is the guy. My parents are super happy with service
On Friday May 15th our carpets were cleaned by Wow Total Cleaning. Our master bedroom entryway seemed to be extraordinarily damp following the cleaning, so we placed a box fan over the area before leaving town for the weekend. When we returned on Sunday evening the home reeked of mold/mildew. The harsh odor was coming from our master bedroom entryway carpet. The smell was so potent we decided to cut that potion of damaged carpet out then air out the entire house for 2 hours before we felt it was safe to bring our children (ages 2yrs old and 3 months old) into the home.My wife and I both observed the technicians steam cleaning equipment (wand) leaning against our wall in the master bedroom directly over the damaged area. My wife also observed the technician using a squeegee to drag water across the master bedroom floor toward the entryway. We originally assumed the equipment failed and leaked water causing this damage. I am more confident the technician squeegeed water to the entryway and failed to vacuum it up.I contacted Wow Total Cleaning on Monday May 18th, and a supervisor arrived to investigate on Tuesday May 19th. During the investigation this supervisor found no proof of water damage from ceiling or walls around the affected area. On Wednesday May 20 this supervisor contacted me and explained hed determined the issue was not by fault of Wow Total Cleaning and said You are just trying to get someone to replace your carpet. After such an accusation I requested his manager or the business owner. The manager/owner Ivy Buchanan contacted me on May 22 requesting photos of the problem area. She explained theyd tested the equipment used at my house and didnt find any problems. As a resolution she offered to have a professional install my new carpet for $150, or 10% off for services greater than $200.
Thank you, WOW Total Cleaning, for doing such an amazing job. You are quick, professional, easy to work with... and we are so pleased with our clean carpet!
David came and did the job super quick, he took the time to educate me about the process and explain the steps he was taking, very helpful, and great job.
The Wow staff did a great job on my tile floors, both staff members were friendly and professional
Love this team! Great communication and fair pricing. Tami is always prompt in any questions we have for our clients and is very professional. Happy to call them a preferred vendor!
Wow restoration TeamWhat can I say WOW! A great company very professional and knowledge in there fieldvery responsive quick to answer all your questions.Always great working with WOW restoration.Thank you again
David and Javier were great! Carpets nice and clean! Plan to use WOW for my tile cleaning next! Thanks
Staff was punctual, courtesy and professional.
Cleaned carpets and area rugs - they look great.
With three kids and a dog, you can bet we will be calling WOW Total Cleaning again. These guys are very knowledgeable, fast, and effective. I had to laugh when my husband came home and said, Wow!
WOW Cleaning Service was very thorough in cleaning our carpet and tile flooring. I would definitely recommend them.
The WOW provided clear scope of their services, repair and clean our carpet very well. Good people
So impressed with this company! They cleaned the carpets at our non-profit yesterday and did a fabulous job, so professional from start to finish, and I highly recommend!
PSA: Do NOT use WOW Total Cleaning!! They called me 1 day before my scheduled cleaning and significantly increased the price they quoted me when I initially set up the cleaning a week prior!! They were not willing to work with me and rectify their mistake! Now Im scrambling trying to find other cleaners! Not a reliable business!!!
Amazing work! The employees were very friendly and came out when I needed them. They Did a better job than anybody else Ive ever hired.
On time, professional, EXCITED to get my couch cleaned and did a great job! It is obvious they not only take pride in their work but love their job.
Very professional service. They did an awesome job cleaning up water damage at our house, and we highly recommend their carpet cleaning services.
I am very disappointed with wow .I paid my bill in may,but today I received a threatening text message about my bill lucky I save my invoice where I paid more than they were asking. I will never use this company again .I have used them since 2011.
Very Professional and very good customer service! Called for last minute service and they were out to my residence in less than two hours did a perfect job I really recommend them!!
We have used WOW for several years now and are always happy with the service. Their technicians show up on time, are courteous and are happy to answer questions.
Very professional, efficient and did a really great job.
What a CREW !!!!!! This was service from the first phone call !!!!! I am a contractor and I needed to serve a customer that wanted some touch-ups and just a little pampering. This company swooped in and checked off all of the boxes.
They came when they said theyd come. They charged what they said theyd charge. My couch is clean, as promised, and the urine smell from a pet accident is gone. Im happy.
The workers were polite and efficient.I appreciate Ivey, the scheduler and how quickly you got my job done.
WOW keeps my old carpet looking new. Francisco and David did a great job cleaning my whole house of white carpet.
David was friendly and professional. He efficiently performed his extraction process with a minimal disruption.
Work was professional and done within the quote, would recommend.
They arrive on time and go above and beyond in their service. I have used them for at least 10+ years for all the properties I manage. Everyone of the employees I have interacted with have always been friendly and Professional.
Thanks! A wonderful job!
Air duct cleaning done. Covered all furniture and bedding. Vacuumed everything afterwards. Excellent job.
Carlos and his partner were great! Very respectful and professional.
They have been cleaning the carpet in my home for over 10 years. My carpet still looks great.
They were a great company to work with! Very helpful and made everything easy and even cleaned up after.
Service mentality is slipping. They were very, very late, didnt call and then office manager minimized their responsibility when questioned. Average cleaning job. Also much more expensive.
Great company to use i had stubborn stains and they able to remove employees were nice and professional.
Our rugs look AMAZING!!! Better than ever! Great job, thank you!!
They did a great job and very professional.Reasonably priced too. 👍🏻😊
Great service cleaning my carpets done by Carlos Lee
I HAVE USED WOW FOR SEVERAL YEARS TO DO MY CARPET CLEANING ON SEVERAL DIFFERANT PROPERTIES WITH GREAT RESULTS.
The technicians were timely, professional, and friendly...even funny! Thank you for the great work on my carpet!
Easy to schedule and very reasonable on pricing. I will surely rehire them when needed.
Third time doing business with the company. They are always on time and do a great job!
They did a great job and were super knowledgeable and friendly!
I’ve used WOW since 2014, and never once been disappointed!
Walked away from my job and didnt even call. So I had to call another company. When I called to cancel they didnt care. They just lost my business
The staff was extremely quick and careful. I would recommend them highly for your repairs.
They did a great job! Friendly and customer oriented.
Always a good job done.Totally dependable.I give em a 10!⭐️⭐️⭐️⭐️⭐️
Cleaned Tile and Grout, sealed grout.
Ive used this company for about a decade! Tried and true!
Booked a service and the day ofno call and no show
Excellent experience.
On time very professional and was reasonably priced.
Very Excellent cleaning and friendly service!!!
Always reliable and great service!
Great service, thank you for all you did!
Excellent service!
Looked new after service.
Easy to work with and complete in a timely manner
Very friendly and professional!
A job well done!!!
GREAT job as usual.
Cleaners who get it
Total reviews rating 4.8
116 Reviews for WOW Total Cleaning and Restoration 2023:
Review №1
2022-02-10WOW Total Cleaning is the best company you will ever find for your business and home. Not only they are responsive, professional and reliable crew, they go above and beyond to ensure their services are perfected to the customers needs. I have met the entire crew and each time they always deliver an exceptional cleaning service. I highly recommend their services to anyone in need of a professional and friendly total cleaning and restoration services.
Review №2
2021-12-15Javier and Daniel did a terrific job! Two puppies over the course of 2 years did quite a number on my carpets. All stains are gone, and the carpets look fresh and new again.The guys exercised plenty of care on my staircase and didnt leave even a drop of water behind! They navigated around plenty of holiday decorations, and protected my entryway, etc.Quick, efficient and reasonably priced, I can see why they are cleaning so many houses in my neighborhood!
Review №3
2021-10-14WOW was fabulous from start to finish! Quick to schedule, right on time(actually early), very thorough, and the two men were SO PROFESSIONAL, KNOWLEDGEABLE AND NICE! Carlos and Christian were very impressive and are an excellent representation for WOW; I absolutely recommend this service for carpet and couch cleaning!A very happy customer!Patrice Biermann
Review №4
2022-04-12I have been using WOW since they first started their business.Very happy with the services so why change :-)
Review №5
2021-01-18I have used WOW Total Cleaning & Restoration for about 15 years now and WOW are they amazing!! Carlos has been my tech for most of those years and has followed me between homes (4 moves) and have always provided such great service. He is punctual, polite and always makes sure I am happy with the work performed.Over the years I have used WOW to clean my airducts, carpets, sofas and area rugs with such care and attention to detail. My husband and I discussed having our tile cleaned later this year and we will only trust WOW to do the work.If you are looking for a company to enter your home that will have respect for your property and belongings; and an employee who will provide the greatest customer service, then you need to contact WOW today and ask for Carlos to be your tech!Kelly B.
Review №6
2020-09-16Superior service from the moment I called to schedule to the moment the technicians left. They took their time cleaning my sofa and were very thorough in their cleaning. They even pointed out a stain on the wood floor under the sofa and cleaned that too! I was certainly WOWd by this company and wouldnt hesitate to recommend them to anyone.
Review №7
2021-01-12My mom had this service come to her house yesterday because she’s moving out, and I was present when they were there.Overall, they did a fantastic job and the carpet looks brand new! And that’s saying something, trust me. We liked one of the guys that was there, he seemed super nice but I never got his name. I did, however, ask the nice man for his colleague’s name, which was David.Let’s just say David was the opposite of a professional.He would not put his mask on properly; first he would pull his mask down when he was speaking inside the house, I ended up coming out front and asking him to please leave his mask on when inside, to which he responded “uh, OKAY” in the rudest voice... after that, he acted completely unprofessional whenever asked to pull the mask over his nose when inside, and at the end of their service we ended up asking him to go outside while we gave payment to his nicer colleague because he still wouldn’t wear it properly... he yelled “I HAVE MY MASK ON!” And my mom promptly said “it’s not covering your nose, get out.”For the sake of the health of their clients I hope that WOW carpet cleaning gives this guy a face shield to wear with his mask and a stern talking to AT LEAST. If you want to use this service we suggest y’all tell them not to send David if you worry about Covid.
Review №8
2021-01-22David was very responsible and friendly! He did me a solid and respected my wishes for him to use a mask and be Covid Conscientious. He did an amazing job on my carpet, and I will definitely recommend wow restoration to my friends and family.
Review №9
2020-07-04The team responded quickly when I needed someone to help assess potential damage from a bathroom leak situation that had been going on behind the cabinet for years! They were professional and responsive. Brian Castro took the time to explain things to me clearly and let me know what I should expect during cleanup. Their consultation helped me know the right questions to ask of the plumbing company and other service providers involved since they and the builder ended up taking responsibility for the repairs. I highly recommend them and very much appreciate them taking the time to help educate me on the process!
Review №10
2021-02-22David, Isaac, and Renée were our technicians and they were all very friendly and professional. They did a fantastic job removing our carpets and worked very quickly. David even came back the next day to make sure that our floor was drying properly. Thank you very much for all your hard work.